Hey guys, I've had my surface since friday morning with the touch cover and it appears that the windows logo on the kickstand is flaking off. I contacted Microsoft and they will replace it but I declined because it's something I don't care much about but to people who do care you may want to put an invisishield over it or something fyi.
I mostly have had the touch cover flipped back in tablet mode, I did put it on my car seat with it back down but the way the logo is coming off doesn't appear to be scraping, just circles of the paint gone and the magnesium looks perfect under it as well so I don't know, maybe somebody can make vinyl stickers of the logo with the exact dimensions because I would prefer another color or the actual multi colored windows logo, as it is I probably will try to wipe it off somehow so it's just blank.
Yes, I think we can safely conclude that the printing process has gone wrong somewhere. I went from perfect to this within it's first hours of use - I'm thinking the ink has reacted with salt/sweat perhaps!
Backflipping said:
Yes, I think we can safely conclude that the printing process has gone wrong somewhere. I went from perfect to this within it's first hours of use - I'm thinking the ink has reacted with salt/sweat perhaps!
Click to expand...
Click to collapse
Wow,
yours is much worse! Do you have a touchcover and keep it folded back? I do for mine so I was surprised to see it flake away but I don't care much for that logo anyway. Hopefully I can find a place that sells vinyl colored squares in different sizes I would like to replicate the new logo in color like Microsoft should have done.
its strange my logo doesn't seem to be chipping off like these photos but it does seem extremely faint in comparison. Had mine for about three days and it all seems okay at the moment apart from one tiny chip which is so hard to see.
I posted this last week. Glad I'm not the only one!
http://www.shinysurface.com/2012/10/28/microsoft-surface-scuffgate/
I tried reaching out to Microsoft, and nothing. No help.
Imprezed said:
Wow, yours is much worse! Do you have a touchcover and keep it folded back?
Click to expand...
Click to collapse
I do - but it got to this state with so little use, just being sat on a desk, and handled very carefully (like you do with new gadgets) for only a few hours. It's clearly a manufacturing defect, and I'm sure many others will see this happen too.
It's not got worse though, and what's left seems to be quire hard wearing (annoyingly - I'd rather it all came off). Fortunately, I have a vinyl cutter at work, so will try to make something to put over it - perhaps a new style colour logo. Then again, the new style slanty squares Windows logo isn't coloured its it - just one colour...
T
I had the same issue, so I went to a MS store and had them swap my 64GB unit. Other than there being a lot of people in the store, there was no problem doing the swap.
Interesting... like some others have reported, mine has no chipping or anything, but the logo is very faint (seen from some seemingly reasonable angles and decent light, it's all but invisible). You can't feel it or catch a nail on it or anything, either. I wonder if different Surfaces have the logo printed on differently? Mine was a store purchase (on the first day), not a pre-order, in case that matters.
I have the scratching/chipping issue on my logo but my logo cannot be felt (I thought it was etched into the metal but apparently not) I am not entirely sure what to do about it, I have already sent back 1 keyboard due to it falling apart where it connects to the surface and the new one is doing a similar thing but not as bad the new one has a bubble right under the windows logo on the surface between the imprinted bar on the fabric and the plastic connector bit that attaches to the surface. The old keyboard had an issue in the same area except the fabric had actually come completely away from the black plastic connector and you could see the ribbon cable underneath.
Related
I have this weird issue i have only just noticed. In the middle of my screen, there is almost a perfect rectange of slightly discoloured, rainbowy effect on the screen. It is right in the centre of the screen, and goes to aout 1cm from the edge the whole way round.
Its like the digitizer has detached or pushed up against the screen. I cant remember doing anything to it. And if i run my finger over it, the rainbow effect moves/follows my finger then snaps back to the rectangle (kind of like when you have a bubble under a screen protector).
Also the area under this spot is slightly less sensitive and seems to be giving the odd random input.
Do you rekon this would be covered under warranty? I cant remember doing anything to the screen, and the fact is so pefectly placed in the middle of the screen.
Hey,
Mine does this as well... It's a perfect rectangle, and only visible in strong (especially flourescent) light. Can't notice any differences in input though. Interested to see what people think, and if it's a common problem. Can't remember any incident that could have led to this, I take care of my phone.
In case it helps, it's a UK Vodafone Touch Pro, with the latest HTC WWE ROM.
I have had a similair effect but not a perfect rectangle. somewhere mid screen slightly to the right I had a bubble of rainbow colour. I actually thought it was underneath the screenprotector so i bought a new one to change it. To my surprise the bubble was still there but internally.
I used to have my phone with the protective leather thingy in my jeans. I decided to take it out for a while. And what do you know. after a day the bubble dissapeared. I then put it back in my jeans and checked every hour. The bubble came back. So i'm guessing pressure on the glass internally or something.
Nowadays I dont carry it around in my tight jeans anymore. I use the protective leather that came with it and put it in my jacket pocket instead.
Edit: It has all the attributes xternal listed. The bubble that is.. less responsive random input rainbow following finger. In my case it has been due to pressure on the screen from my tight jeans. Yours might be something else though...
thanks for replies guys, sounds identical to what i have. i thought it was screen protector too, took it off to clean and noticed it was below. wasted blue, i was almost about to edit my post to include exactly what you said about flourescent light.
maybe it has happened from being in my tight jeans, strange that wasted blue and i have the same sized area though.
i have a fuze.
Mine is the Htc Touch Pro from HI, KPN Netherlands.
Xternal i would suggest you don't keep your phone in your jeans for a while and see if the bubble dissapears. Might take a few days at first. just put it in your jacket or something. If it dissapears you know what it is. I don't think this will fall under warranty. if it sticks regardless of pressure you might get warranty...
Oeh i just remember. If the backlight is out you will see a blacker than black dot on the screen where the bubble is supposed to be. if the light goes on its rainbowy fluorecent.
Thanks King, i have taken the protector off and will keep it out of my pocket. The pattern is the same if the backlight is on or off. Id post a photo, but its really hard to get it to show up in a photo.
Im of the opinion now that as you say, the digitizer is pushed against the screen, not detached. Hopefully it pops back
Hey guys.. same issue for a lot of people
It is something like this:
http://contactus.htc.com/Download.aspx?TicketID=396548&ReplyID=2&FileName=IMGP6088.jpg
Look at what HTC told me:
New Response From [ Cathy (Malaysia Support (Tech)) ]
Dear xxxx,
We regret to inform you that based on our warranty policy, we can not provide you the free repair on this issue.
If the touch window having some rainbow mark, it is caused by extra force enter to the touch window and it is under user misused. Thus, there is no Warranty Provided.
Thanks.
Best regards.
HTC
After some rants:
Thank you for contacting HTC. With reference to your query, we understand you are upset for this issue. But according to the HTC warranty policy, the LCD is not covered by warranty. Please check the attachment for HTC warranty policy. For the "newton rings" issue, we recommend you send it to service center to replace the LCD. Thanks.
HTC
Some consolidation of threads:
//forum.xda-developers.com/showthread.php?t=439410 - Diamond Screen
http://forum.xda-developers.com/showthread.php?t=475294 - TP and HD screen
http://forum.xda-developers.com/showthread.php?t=504899 - Sprint
http://forum.xda-developers.com/showthread.php?p=2934571#post2934571 - TP
Thanks for the help guys, I'll try keeping it out of my jeans pocket for a while. Sounds like this "newton ring" problem in the other therads though. I'd tried replacing the screen protector as well before, but no joy there. Might need to try to get a replacement (took out insurance on it), but guess I'd need to flash back to the carrier ROM.
Anybody know how good Vodafone UK's insurance is about newton rings?
Just read kingpinda's post again, when my backlight is off I can still see the rings, so doesn't sound like the same problem. I'll still try it though, thanks.
Long time lurker here... I got the dreaded "rainbow" rectangle on my screen that meant that the digitizer stopped working. I was pretty sad to say the least. I called Verizon and they wanted $95 to send me a new one with the silly insurance plan. I scouted google and saw that many other have had this issue.
So, I broke down and bought the replacement digitizer on eBay. Well tonight, as I looked at my broken phone, I thought that since I was going to be eventually replacing the digitizer, it couldn't hurt to try to mess with it a little. I noticed that the rectangle appears as a thin film between the top and bottom layers of the digitizer. This thin film is what causes the rainbow effect, just like a thin film of oil on top of water.
What got me thinking was that I had just set the screen to beep when tapped, and every time I turned it on it tapped once. This meant that the screen was actually being pressed continually. So, I thought that I'd try to pull the screen away from the bottom a little. I finally got some duct tape (of the clear variety), and carefully laid it over the entire screen. Then, I pulled off at a pretty shallow angle so it would pull on the top layer pretty good.
Well, lo and behold, the screen started working again! And there isn't a hint of rainbow/oilness at all. And it is totally responsive, as before.
So, if you are in the same boat, try some duct tape or similar.
Cheers!
acmegeek
That's pretty good news I suppose, at least one possible DIY solution has been discovered. Kinda puts my mind at ease thinking that one day my phone might not be responsive to touch. I'll have to keep this in mind if that day ever comes. It does make sense though.
Be careful doing this. It fixed my spot, but now the LCD only displays 2 white lines.
picked up 2 Nexus S on release day, went home happy. Preoccupied with work, so I only powered them up last night.
To my Surprise, both phones have dust under the glass! WTF Samsung? Removed the plastic sheet on the front to make sure, and yes, it's under the glass.
on one phone the dust was smack in the middle, while on the other phone it was a little left of the middle.
Can't be seen on a dark screen, but once you switch to a white background like the web or texting you can see it.
I know I am probably being OCD and anal about this, but heck I paid over $1k for both phones out of contract.
Went back to BestBuy and returned them promply, of course now they are sold out, and I have to wait for the next shipment.
Just wondering if others have similar experiences? BTW, I also had a Galaxy Tab and before returned it, it also had some dust specs under the glass...
I also own an HD2 and G2, seems HTC is better at QC.
Shame, really want this phone but WTF samsung?
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
No dust under the screen here.
It seems that this first batch of phones is a rather mixed bag; some have defects and others are fine. It was a good idea to return them, hopefully your replacements will be free of issues.
My first S had a little speck of something. I initially thought it was a dead pixel, but I could see it when the screen was off also so I assumed it was dust. I returned it and checked the next one out before I left the store and it seems to be good.
slowz3r said:
Nope you sure its under the glass?
Sent from my Nexus S using XDA App
Click to expand...
Click to collapse
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
jdm_cars said:
100% sure, remove the screen protectors on both of them and rubbed the area where it was, thought it was a dead pixel too, but no it was fine on a dark background, but on a white background could see it easily.
sold out at my local bb, but still available online might go that route.
just wanted to see other people's experiences or maybe they didnt notice yet, lol.
Click to expand...
Click to collapse
this happen when you have 2 layers for the screen. the internal part and the upper part where you touch.
there is an advantage for this. if god forbid you dropped and broke the screen, only the upper part gets replaced. and wouldnt cost you much to do so " and you wont get another screen with dead pixel and being OCD whatever the new screen is good or not. because the actuall inner screen isnt touched.
the bad thing about is what you said. dust can enter in the middle between both layers of the screen.
even if you get a new nexus S without dust under the screen, if you leave it in the open area with sun and wind always hitting it, you will get a dust somehow inside as well. so make sure your phone is in a pocket most of the time.
the only phone i remember right now that had both layers of the screens touched as 1 part is the iphone 2G and the iphone 4 " i am sure there are others but i dont know "
this result to no dust under the screen no matter what " unless the dust came from factory while they were attaching both screens on top of each other and glue them "
but if you break your screen in the iphone 4.... god help you.
Yeah, after about a week and couple of days of usage, I've got my first spec of dust in the top left area of the screen. Really, it's nothing noticeable but I do have some sort of OCD with my phone (god help me if I get a visible scratch on the screen).
I don't think it's really worth taking it back to get it changed as this Nexus S I have currently has no problems whatsoever, I don't even have the pink or yellow screen issue with this one. I think I'm just gonna have to live with that one spec of dust for now...
I think this may be just bad QC. I looked at ifixit taking apart the NS. Basically they said the trickiest part to the disassembly was the screen, and they had to use a heat gun to soften the glue just to separate the 2 screens. So dust entering between those 2 screens would be pretty difficult unless the glue wasn't properly applied from the assembly line.
Sent from my Nexus S
I don't have dust under my Nexus S screen... but I do have dust under my front facing camera! And its only recently just got there - I remember playing around with it extensively when I first got it 6 months ago and the camera was really clear and sharp.
Now it is all fuzzy and white haze. And I can see all the dust particles on the underside of the glass. Annoying!
Anyone know if there's an easy way to clean it? Or is it a case of back to Samsung?
To make a long story short, my wife dropped her Samsung Galaxy S3 i535 phone a couple weeks ago and shattered the front glass. I ordered the replacement glass on eBay and proceeded to get it installed this past week.
One of the things I noticed was that none of the repair videos adequately documented how to route and attach the button for the home keys at the bottom of the screen. I was finally able to get the old home button ribbon cable detached from the phone and pulled free from its location. I noticed that there was still quite a bit of adhesive left on the resting location for the home key pc board (located a few mm in front of the ribbon cable that connects to the lcd assembly.)
I made the mistake of thinking that the adhesive consisted of some form of double sided tape, so using a small blade and a pair of forceps I began removing the adhesive. Turns out, the adhesive was attached to a felt-like material that was covering the back of the LCD. Once removed, I noticed that the section of the screen from which the felt had been removed was slightly discolored.
I proceeded to reassemble the phone with the new glass, and it is working correctly, with one exception:
The entire screen (not just the area where the felt was removed) appears to have a greenish tint to it. This is most notable when booting the phone. The SAMSUNG logo appears as almost a neon green (My wife assures me this should be white) and the booting animation is mostly green (She assures me it was multicolored)
A couple of questions here:
Did the piece of material I removed from the back of the LCD cause this problem, or should I be looking at something else for a solution?
Is there any chance this felt-like material contained the backlighting for the LCD Screen?
If not, could just a small section of missing felt allow enough light to escape to discolor the entire screen?
Also, since I obviously can't replace the felt, would coating the expose area with some form of paint or something work to restore the proper coloring to the phone?
I am currently looking at other replacement lcd assemblies which, from what I can tell, simply involve moving the motherboard from the old phone into the new assembly, connecting it, then putting the back cover onto the phone. If I can afford spending the $100-150 that these cost, I would like to avoid it. If this is my only suitable solution at this time, I would like a definitive answer so that I can make the purchase and get her phone back to working order.
Thank You all for taking the time to read my post, I can post pictures later to elaborate on what I am describing, but my wife and I are both at work at the moment and I don't currently have her phone to take a photo of.
Pictures would be nice. However your back light shouldn't discolor your screen. My guess is you loosed a cable or something else causing the screen to discolor.
Sent from my SCH-I535 using Tapatalk 2
screwyluie said:
Pictures would be nice. However your back light shouldn't discolor your screen. My guess is you loosed a cable or something else causing the screen to discolor.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
I will get pictures posted this afternoon. After taking a little more time to look at it earlier today, it appears that Green and Blue colors are working, I just haven't got any red.
Do you know where to find a diagram of what ribbon connectors control what aspect of the phone?
Pictures
A little late, but here are the pictures of my wife's Galaxy S III (i535)
http://goo.gl/TnXkFC
that will give you an idea of the connector for the screen. you say all you did was replace the glass? not the whole screen? I cant imagine how this would happen unless you damaged the ribbon cable when removing the glass.
unless you want to remove the glass again you'll have to take it apart from the rear, which isn't too hard really. take the back cover off, then remove all the little screws you see. that piece of plastic will come off and this is what you'll get: http://imgur.com/WwoOgMP
the red box is the connector, make sure it's seated. i'm not sure you can get all the way to the digitizer panel from the rear, but this is simple enough it's worth trying before removing the glass again.
also there are plenty of youtube videos on how to teardown the sgs3.
on a side note, task killers are bad for your phone.... use Greenify instead, or nothing at all.
(located a few mm in front of the ribbon cable that connects to the lcd assembly.)
Click to expand...
Click to collapse
If this ribbon cable that connects to the LCD was damaged, it might be your problem.
In that case, you will need another LCD.
It's best to buy the LCD and Glass as one piece.
About $120 or more.
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
LibertyMonger said:
I've kept my back protected with ultra-clear PhantomSkinz so I wouldn't know. And it still looks absolutely gorgeous.
Click to expand...
Click to collapse
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
time_lord2004 said:
Thanks - in fact I ordered one of these phantomskinz 2 days ago after I saw your positive reviews about it!! So I am holding you responsible
However, the smudges on my phone were already there, 'out of the box', so no chance to protect it when it started out that way...
I am hoping that this skin is going to be such a nice body hugging layer that it hides some of these blemishes.
Click to expand...
Click to collapse
How long have you owned it? If it's before 30 days I would return it. That is not normal.
I wonder if the smudges are on the inside. Maybe from when it was assembled.
LibertyMonger said:
How long have you owned it? If it's before 30 days I would return it. That is not normal.
Click to expand...
Click to collapse
Yes I am tempted to... but as mentioned in my original post, I'm at the end of the world here, I know the store does not have any more in stock... so to return it could be a right P.I.T.A. I can't be without a phone while I wait for a replacement.
I guess I'll go talk to them tomorrow.
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Well this is very embarrassing. I'd tried various things to clean the smudges, but not used any chemicals (which is why I was wondering what it is made of).
I showed it to a workmate - without saying a word she picked up some magic cloth from the photocopier, wiped my phone... marks gone.
What the....?
I'll go back to the rock I obviously deserve to live under.
time_lord2004 said:
What about the material the back is made out of? (I.e as I mentioned, it does not feel like glass to me; more like a polymer.)
If it does feel like glass to others, then I wonder if I got an early run or prototype version where instead of glass they used plastic (which could explain the marking).
Click to expand...
Click to collapse
It is definitely made of gorilla glass 3...maybe that's why it feels different. Front and back are gorilla glass 3. And if it would be plastic or so, it would be different. If you can scratch it with your finger nails or so, you will know it ?
Sent from my HTC U12+ using XDA Labs
time_lord2004 said:
Hi I got my U12+ just last friday. It wasn't until a couple of days later that I noticed what look like dirty smudges on the back of the phone, and they won't come off. At some angles the phone looks beautifully shiney, but at a few angles, these smudges really show up, some around the camera, around most edges, and a strange 1cm square to the bottom-right of the c (i.e near the htc logo).
I bought the phone from a main street retailer; the box was shrink-wrapped, everything inside it pristine, earphones all unopened, etc, so it does not seem to have been tampered with.
So I wonder if this is just some sloppy manufacturing? I've got two photos, one where I have highlighted with a yellow line the areas that I'm talking about. (And the red line is a reflection of my htc 10 I took the photo with; sorry about the spotlight reflection.) The smudges look more obvious when holding the phone (i.e worse than I can show in the photo).
The more I look at it, the more it makes me think this is from excess glue or sealant around the camera area; and along the sides, looks like it's where they've wiped extra glue off when they glued the back? The weirdest bit is the square mark.
I feel I'm being really fussy and would not return it just because of this (and because I'm in New Zealand, where probably very few htc are ever sold, I'd probably be in for a world of pain doing a return). But I'd like to remove the marks if possible.
Has anyone seen anything similar? Or know how to remove marks like this?
What can I use to clean the back? All the talk about this phone says 'glass front and back', but neither of them feels like glass. The back feels (and sounds, if you tap it with a fingernail) like a hard polymer/plastic; is that what it is?
Thanks!
Click to expand...
Click to collapse
Looks like the glass coating problem that I had with the U11. Contacted customer support, and they offered me a replacement device. Started off with the sapphire blue, exchanged for a solar red.
Luckily have had no such problems with my translucent blue U12 yet.