Hi, I don't know if this is the right spot for this but I have been looking for days and have not found anything. So, pleas, if the information is here and I missed it let me know. Thanks
I have had my Acer A100 for over a year now. I have a lot of stuff on it that I don't want to loose.I bought it from Best buy on black Friday for $189. About a week ago I picked up my tablet and entered the screen lock and it did not work. I did this until it took me to a new screen where I am suppose to log in to my Google account to get back into my tablet. I know both my screen lock and my Google account log in info and none of it is working. To check I even logged into my Google account on my computer and everything worked just fine. I even logged into my Lockout Security app and did the GPS locator and the siren test and it all worked (this is my tablet and it is not stolen).
So my fist issue is I can't even get back to the screen lock to try and enter my screen lock code. I know that I tried five times already but I don't know what else to do because my Google account isn't working.
The only thing that I can think of is when I first setup my Google account on the tablet I was using a password that I have since change about three times. So maybe my tablet wants me to use my Old password. The problem with that is I have a lot of them and I can't be certain which one I used at the time. I have a good idea but I have already tried them too and they are not working.
I just don't know what to do, does anyone know if I am doing something wrong? Or is there a way I can get my tablet back.
Update
I have now talked with both google and acer reps multiple times and after the countless times I have been on hold I have come to the conclusion that I am getting the runaround. So, I gave up on trying to get help fixing this problem from acer or google, so now I will have to do exactly what I was afraid of, a factory rest ...
After trying to do a factory reset I get the android on his back with the ! in a red triangle over it.
Does any one know what I can do from this point? Sorry, I'm sure that it is here in one of the XDA forums, if I don't find it before some one responds can some one give me the link to it? Thanks.
Hi guys,
Don't ask why, at the time being I tought it was a good idea to disable oem in the developer settings while having a custom rom. That having said, I needed to do a complete reset with odin and flash the stock firmware. Because I still had my google account tied to my phone, they now want that I sign in with that account. After many failed attemps I changed the passwort an finally logged in. But then it said that I should use an account which was previously used with the phone. And I am 100% sure that that is the right one, but google tells me otherwise. I read something about a 24h lock if the password is changed. Is it as simple as waiting a day?
I know it is this email, because when I logged into google in the web, it showed me that the device was recently factory reset. It also showed me my phone nummber and I could see apps which I installed on this phone. I only have on, so that must me it?
I'm really lost here. I already searched for ways to contact google, but I came up with nothing email-related to my problem and I really don't wan't to call them. IIs there a working way to bypass it? I know there were some with earlier security patches.
Also, does anybody know, where I could post this in the google forums? I looked at all of them, but none would fit into my problem. The closest I got wouuld have been google play store
Don't know if it's usefull:
Samsung Galaxy S7 (SM-G930F) running 6.0.1 with firmware downloaded yesterday straight from Samsung
Try that:
Thanks for the help, but the problem resolved itself. After waiting for a day I was able to log in using the account I mentioned. Don't know if it was part of the protection to display that the account was not usable or not, but it hat me severely confused.
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
passaloutre said:
After doing a full reset on my phone using Mobile Upgrade Q (which successfully removed CM and TWRP from my phone) I get an error message when trying to set up Android saying "sign in with a google account that was previously synced on this device." I've only ever used one google account with this device, so I'm not sure what the problem is.
Click to expand...
Click to collapse
Its factory reset protection, you have to log in with the google account associated with the phone prior to reset.... To avoid this in future or if you sell phone just remove your Google account in settings... accounts before factory reset... It's the equivalent of iCloud locking on Apple, designed to cut down on theft.... If you cant remember the password you can go to the Google account recovery page for assistance
https://accounts.google.com/signin/recovery
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
passaloutre said:
I don't understand. I WAS logged into the account prior to the reset, on CM. It's the only account I've ever used on this phone, and I haven't changed the password.
How do I unlock it? Is it even possible, or does it think I stole the phone?
Is it possible to reinstall TWRP and CM now? Just to have a useable phone?
Click to expand...
Click to collapse
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
kal250 said:
If you reset it any other way than from settings reset phone (i.e. Recovery mode or something like mobile upgrade Q) without first removing your Google acct your locked out for 24 hours(used to be 72 hours).
Click to expand...
Click to collapse
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
passaloutre said:
But if it locked me out with the correct information, how can I be sure it will let me in after 24 hours?
Click to expand...
Click to collapse
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Is there anything special I have to do to login in 24 hours? Is it 24 hours from the first time I reset or the last time I reset (I wiped it a few times trying to get in)?
kal250 said:
Here is a writeup on how and why frp works like it does....
http://www.pcnexus.net/2015/12/what...gle-72-hour-lockout-android-lollipop.html?m=1
There are some hacks around it, but I have never tried them, best method to avoid frp headaches is to simply remove your Google acct prior to any reset
Click to expand...
Click to collapse
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Same
passaloutre said:
Thank you for the link. Just to be clear, in case future people ever find this thread: during the 24 hour lock out, you cannot unlock the phone, EVEN WITH THE CORRECT ACCOUNT NAME AND PASSWORD. Oddly enough, the device can still receive phone calls, and displays the caller's contact name. So it's definitely logged into my account, it's just locked out of doing anything except receiving calls. Also, I can hear that the phone is receiving text messages, though I have no way to read or reply to them.
Once I unlock it, I will update this thread with how and what it looks like, again, just in case someone finds this thread in the future, because this information is hard to find.
Click to expand...
Click to collapse
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
dereks1989 said:
I have the same issue were you able to unlock it? The only way I got back in was by installing cm12.1 but I would like to go back to stock.
Click to expand...
Click to collapse
Before running mobile upgrade Q just remove your Google account in settings, I believe that will allow you to safely reset without triggering FRP...
Nice!!!
passaloutre said:
Yes. 24 hours after my last reset, I was able to log in and unlock the phone.
Click to expand...
Click to collapse
This happened to me yesterday so I hope it works for me as well.
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
igotroot said:
You know what, I just happened to be looking for the official Alcatel factory flash tool and came across this post because after a few factory resets I was able to get the phone to boot up......BUT, as described above, the phone will only accept the PREVIOUS password which I forgot.... I simply requested a new password be created and it doesn't unlock the phone.
So now I too must wait 24, wow.
This is BS.. I mean, yeah I factory reset the phone because after my son accepted a system update, his phone kept bootlooping and his battery doesn't want to accept a charge now (so it seems per the display).....but what if I want to sell my phone? We have to remove the gmail account prior??????? Wow way to go Alcatel. And if this is actually an Android feature, it sucks.
Now, can anyone direct me to the actual official Alcatel upgrade tool????? I want to just flash this stock unrooted phone to out of box condition so we can trade his phone in. The Alcatel website no longer offers it from what I can see. Thanks!
Click to expand...
Click to collapse
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings. It's similiar to an iCloud lock, so yes if you sell phone remove google account, or if your buying a used phone make sure the google account is removed prior to reset, or boot up phone and make sure you can get passed the lockout before buying it!!
http://www.alcatel-mobile.com/global-en/support/softwareUpgrade/list
kal250 said:
It's an android security feature introduced in 5.1 LP, it only triggers the wait if you reset any way other than from settings.
Click to expand...
Click to collapse
at last i understand why i never ever heard of it
my 6039y is still on 5.0.2 and i never removed gmail accout before made a reset with mobile q or any other way and google never did anything.
Whenever I try and make a purchase with Android Pay, it presents me with the normal "Enter Password" screen, which in my case is a pattern. After I enter the pattern, it displays the "Enter Password" screen again... This happens continually until I either give up or keep entering my pattern enough that it works.
I have chatted with Google Support, and they weren't any real help. They said they were emailing me to get a log but I haven't received that yet. Also, it's hard to test, given I have to be in a store purchasing something.
I've tried closing app, deleting cache and data. It hasn't asked me to re-enter my cards, which leads me to believe that is stored on Google's side, not my phone's side.
Any help here would be great.
Thanks!
Bump... Any help here?
I can't help you, other than to say this happened to me for the fist time yesterday. Not sure what caused it but pretty frustrating. Also, I should note that in my case it was having to enter my PIN (not a pattern) but otherwise the issue is the same.
@Nidstang are you still having the issue? I've upgraded to Oreo since and still having the problem... I've talked to Google Support and they aren't much help.
@dudewithspots I haven't used it in the last week or so, so I am not sure. I will report back next time I use Android Pay.
So, here is what I did. Factory Reset, magically fixed everything. Google Support was no help.
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
ExpandWeiner said:
Hello, a few days ago my aunt called me, because she was unable to get her phone to work. Turns out she managed to get into the recovery menu while attempting to turn the phone on and hit factory reset from there. I do have access to her login details for the account that was used with the phone, and the phone in question does appear to be linked to this account. I have waited 72 hours since she reset the phone, but haven't been able to log into it. I also do not see the option to remove the phone in the security tab in her Google account. How screwed is the phone?
The phone is a Gigaset GS370, and finding a legit stock firmware for it is unlikely, although if anyone has any ideas, it's appreciated.
Click to expand...
Click to collapse
FRP can likely be bypassed.
But you really need to see a video of it being done to understand.
Search YouTube for frp, your device and Android version.
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