Incredibly annoying touchscreen problem - Transformer TF300T Q&A, Help & Troubleshooting

Right, could anyone tell me the problem here? My touchscreen has become crap recently. It's really frustrating now, so much so that i find myself punching the screen! (not too hard though, lol).Usually i'm docked, but even then i use the touchscreen and sometimes it doesn't respond to any input. At other times, it recognises some random input not by me. Like whilst i'm in the browser, i can scroll down properly at times because it starts zooming in or something. It didn't happen a lot initially. but i'm noticing it a lot recently. I asked ASUS and they just told me to factory reset but backup my data. When i asked how, they sent me the entire manual. Could it be a hardware problem? If so, would it be better to get it replaced from where it was bought or to just send it to ASUS?
THANKS for any responses.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

UndisputedGuy said:
Right, could anyone tell me the problem here? My touchscreen has become crap recently. It's really frustrating now, so much so that i find myself punching the screen! (not too hard though, lol).Usually i'm docked, but even then i use the touchscreen and sometimes it doesn't respond to any input. At other times, it recognises some random input not by me. Like whilst i'm in the browser, i can scroll down properly at times because it starts zooming in or something. It didn't happen a lot initially. but i'm noticing it a lot recently. I asked ASUS and they just told me to factory reset but backup my data. When i asked how, they sent me the entire manual. Could it be a hardware problem? If so, would it be better to get it replaced from where it was bought or to just send it to ASUS?
THANKS for any responses.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
I have the same problem. I haven't found any fix yet, the only work around I've found is to turn off the screen. After I turn it on again the problem is gone. I'll try and use a touchscreen tester app when the screen goes crazy again. The random touches seems to be concentrated on the upper right corner of the screen. I doubt that it's hardware problem though.

Yeah, that worked for me sometimes but other times it didn't. Trying a factory reset now.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

A factory reset seems to have fixed it for me. Tablet also seems smoother. Chrome is still a bit crap though. I backed up my apps using ASUS app backup.
EDIT: rebooted my tablet afterwards whilst docked and somehow my old wallpaper came back. However, the tablets gone back to performing wose now...
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

Off topic, but does anyone know how to get my email to check it's inbox automatically without me having to open the app each time? I mean the Asus stock email app. Last I checked, i always have to start the app after which it checks the inbox. I'd rather it be done in the background so i get live updates. Thanks for any help
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I has similar issues with my first TF300. I exchanged it for a new one and had no problems. I would probably just exchange the one you've got. My second TF300 had sound issues, and I held on to it past the exchange period and had to send it in to ASUS for repair. They had it for over a month. Should have just exchanged that one also.

UndisputedGuy said:
Off topic, but does anyone know how to get my email to check it's inbox automatically without me having to open the app each time? I mean the Asus stock email app. Last I checked, i always have to start the app after which it checks the inbox. I'd rather it be done in the background so i get live updates. Thanks for any help
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
Above question and it seems that the touchscreen problem is back. Really don't understand. It can't be a hardware issue if it goes after a factory reset surely?
Sent from my ASUS Transformer Pad TF300T using xda app-developers app

UndisputedGuy said:
Above question and it seems that the touchscreen problem is back. Really don't understand. It can't be a hardware issue if it goes after a factory reset surely?
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
I flashed CM10, and the issues seems to be gone.

I don't want to be flashing ROM's yet. I think the problem only occur when i'm docked which is strange although i may be mistaken
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Related

Alarm Issue on JB

Does anybody else that is running the official JB have this issue? Set an alarm. Choose any ringtone. Wait for it to go off.
For me, when it does, it plays the first note or two of the alarm, then stops. That's it.
Rather annoying and utterly useless as an alarm.
Zamboniman said:
Does anybody else that is running the official JB have this issue? Set an alarm. Choose any ringtone. Wait for it to go off.
For me, when it does, it plays the first note or two of the alarm, then stops. That's it.
Rather annoying and utterly useless as an alarm.
Click to expand...
Click to collapse
Tried it here with rooster alarm, no issue. Running all stock and not rooted, but want to be haha
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Yes I have the same issue. EDIT: works correct if tablet not locked. But otherwise does not work right. Checked it on Nexus 7 and it works correctly.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
jdebay said:
Yes I have the same issue.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
got it here too. first day of my new job too...
Just to follow this up.
The alarm works fine if the screen is on. However it doesn't work if the screen is off, which unfortunately is pretty much the only time I'd need it.
Reboots don't change this behavior. Adjusting various display and power settings don't change this behavior. Using the exact same settings on my Galaxy Nexus running JB works fine.
So it appears to be a legitimate bug.
What I haven't tried is a full wipe and reinstall using the JB image from the ASUS website.
A workaround that seems to work perfectly is using Alarm Clock Xtreme downloaded from Google Play.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Zamboniman said:
Just to follow this up.
The alarm works fine if the screen is on. However it doesn't work if the screen is off, which unfortunately is pretty much the only time I'd need it.
Reboots don't change this behavior. Adjusting various display and power settings don't change this behavior. Using the exact same settings on my Galaxy Nexus running JB works fine.
So it appears to be a legitimate bug.
What I haven't tried is a full wipe and reinstall using the JB image from the ASUS website.
A workaround that seems to work perfectly is using Alarm Clock Xtreme downloaded from Google Play.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
I tried it, and turned the screen off, no issue. Doesn't mean there's no bug. Too many others are having the problem.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
I have the same issue.. with ICS never had this happen.
+1. Wait for another update.
Sent from my ASUS Transformer Pad TF300T using XDA Premium HD app

The clock doesnt update correctly

the clock on my infinity doesnt update at all. i noticed it in class today that when i turn it on itll update in the menu but when im looking at the home screen the clock wont update in the corner... ive debloated this thing from what i know i dont need but for some reason would there be something i deleted that caused the clock to stop working properly? anyone have any ideas about this?
thanks
This was happening with me only way to fix it was restarting the tablet. I haven't had this issue for a long time now so I can't help you much more
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Rotating the tablet seems to work for me!
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I have the same issue sometimes when I connect my keyboard dock. A reboot fixes this problem indeed. Still a weird bug, but nothing too major I guess.
thanks for the help. ive reset and it seems to fix it, but if i have it happen again, ill try to rotate it next time to see if thats a short cut and not have to reboot.
Try clocksync from the Play Store.

.[Q] Keyboard with no battery

Hi there,
It's about time I root my infinity but before I do I just want to check up on some issues to see if it's warranty or just an annoyance I'll have to live with...
Whenever my keyboard is out of battery while the tablet is not, my tablet seems to turn off while not being actively used. Is the the way it's supposed to work, or at least the way it works for everyone?
Thank you for reading!
//BloomTwig
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BloomTwig said:
Hi there,
It's about time I root my infinity but before I do I just want to check up on some issues to see if it's warranty or just an annoyance I'll have to live with...
Whenever my keyboard is out of battery while the tablet is not, my tablet seems to turn off while not being actively used. Is the the way it's supposed to work, or at least the way it works for everyone?
Thank you for reading!
//BloomTwig
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
Click to expand...
Click to collapse
Yep, if you mean turns the screen off. You can set the time out under display settings. No, if you mean completely shuts the tab down.

Anyone had a random reboot on the latest 4.2.1 update?

Hello everyone, I have tf300 with 4.2.1 rooted and busybox installed
It had been amazing but just today, I got a random reboot when I was watching videos with YouTube app.
This isn't a thread where someone goes "baaaaaaaaaaaa somethings wrong!!! Someone help" but I just want to know whether or not it's a problem with my tablet (maybe a bad flash or something) or it is an actual firmware problem.
Thanks!
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
kyokeun1234 said:
Hello everyone, I have tf300 with 4.2.1 rooted and busybox installed
It had been amazing but just today, I got a random reboot when I was watching videos with YouTube app.
This isn't a thread where someone goes "baaaaaaaaaaaa somethings wrong!!! Someone help" but I just want to know whether or not it's a problem with my tablet (maybe a bad flash or something) or it is an actual firmware problem.
Thanks!
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
Click to expand...
Click to collapse
I get it like you say randomly always when my tf300 is under load or after doing some activity. Upload, download, videos but your not the only one. Just got mine week ago go and updated to 4.2.1 right after got it so didn't know if it was happening on previous builds but im unlocked and not rooted yet but get it some times. Hope theres a fix for it make device hang once and a while too.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
aerdely said:
I get it like you say randomly always when my tf300 is under load or after doing some activity. Upload, download, videos but your not the only one. Just got mine week ago go and updated to 4.2.1 right after got it so didn't know if it was happening on previous builds but im unlocked and not rooted yet but get it some times. Hope theres a fix for it make device hang once and a while too.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
Yours seems to be worse than mine. I've been running my tablet on 4.2.1 for quite a time now but this is the first time... Maybe it is the bad flash. Used to happen on ICS on my first TF300 (Exchanged it). I guess I'll wait another day or so and see if the problem persists or it's one time thing.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
I've been lucky so far and no reboots
Sent from my SAMSUNG-SGH-I747 using xda premium
kyokeun1234 said:
Yours seems to be worse than mine. I've been running my tablet on 4.2.1 for quite a time now but this is the first time... Maybe it is the bad flash. Used to happen on ICS on my first TF300 (Exchanged it). I guess I'll wait another day or so and see if the problem persists or it's one time thing.
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
Click to expand...
Click to collapse
Yea seems to be get it quite often not sure why. Was on all stock when updated got it ota then unlocked the bootloader so not sure why was thinking of sending it back to newegg for and exchange but they're slow as all hell put in for an rma earlier this week like monday they're supposed to send me the shipping label haven't gotten it yet. Was printed already its only good for 7 days by the time it gets here will be no good. Figures. Would rather find a way to fix it maybe ill try a reflash like you mentioned.
Also didn't mention bought it as refurb which may have been the original issue prior to them reselling it. Who knows.
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aerdely said:
Yea seems to be get it quite often not sure why. Was on all stock when updated got it ota then unlocked the bootloader so not sure why was thinking of sending it back to newegg for and exchange but they're slow as all hell put in for an rma earlier this week like monday they're supposed to send me the shipping label haven't gotten it yet. Was printed already its only good for 7 days by the time it gets here will be no good. Figures. Would rather find a way to fix it maybe ill try a reflash like you mentioned.
Also didn't mention bought it as refurb which may have been the original issue prior to them reselling it. Who knows.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
This random reboot might be just Android not getting upgraded properly now I think about it... Just keep hoping that it isn't my tablet hardware that's having a problem Lol
Sent from my Nexus 4 using Tapatalk 2
kyokeun1234 said:
This random reboot might be just Android not getting upgraded properly now I think about it... Just keep hoping that it isn't my tablet hardware that's having a problem Lol
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Your not the only one gonna try to reinstall the update when its a good time to go through the whole process of setting it back up. Was gonna root it any way so no point to get an exchange if can be fixed. If send it to asus theres a chance they can repair it and lose unlock bootloader and not be able to regain it happened to a couple people on here. When i try it will repost if anything changes.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Reinstalled update last night so far so good no reboots seems less laggy and not hanging like was. Think that fixed it.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
aerdely said:
Reinstalled update last night so far so good no reboots seems less laggy and not hanging like was. Think that fixed it.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Click to expand...
Click to collapse
That's awesome news! I might flash now! Thanks man!
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
kyokeun1234 said:
That's awesome news! I might flash now! Thanks man!
Sent from my ASUS Transformer Pad TF300T using Tapatalk HD
Click to expand...
Click to collapse
You to thanks wouldn't have thought of trying until talked to you. Pretty sure fixed it usually rebooted at least once if not twice a day. None yet today. Can actually enjoy using it now. Ota really screwed it up glad don't have to send it back to newegg. Although didn't sound like yours had as bad of issue should probably fix it. Good luck.
Trust me I've been testing it now that i got the shipping label need to know by monday if really need to send it back which would suck it's my only pc right now.
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
Glad I found this, my totally stock machine is also now having random reboots....I see people re-installing the update.
Care to share how please....might help might not but willing to give it a shot
Thanks
I got a random reboot today whilst going through the painful experience of browsing with this tablet. It took about 5 minutes or more to start up again and when it did, the system UI kept crashing which made the tablet hard to use as the message kept popping up. Thereafter, when i tried to reboot using the power settings, it froze. Very frustrating. I was able to sort it by holding the power button to turn it off and then turning it back on. It seems to work fine for now but it's something that shouldn't be happening. I'm stock and unrooted
Sent from my ASUS Transformer Pad TF300T using xda app-developers app
It's nice to be important, but it's more important to be nice.
Hm... seems like many people are experiencing this? Maybe it is a problem with the firmware itself?
deech said:
Glad I found this, my totally stock machine is also now having random reboots....I see people re-installing the update.
Care to share how please....might help might not but willing to give it a shot
Thanks
Click to expand...
Click to collapse
Mine keeps rebooting everyday now and I can't unlock the bootloader because of some "Unknown Error", I'm seriously considering giving RMA a shot then try to sell it if it doesn'tfix the issue...
Tableuraz said:
Mine keeps rebooting everyday now and I can't unlock the bootloader because of some "Unknown Error", I'm seriously considering giving RMA a shot then try to sell it if it doesn'tfix the issue...
Click to expand...
Click to collapse
Before doing that, did you try factory resetting ?
Sent from my Nexus 4 using Tapatalk 2
kyokeun1234 said:
Before doing that, did you try factory resetting ?
Sent from my Nexus 4 using Tapatalk 2
Click to expand...
Click to collapse
Yep, twice, still unstable...
No random reboot issues at all. However I installed via fastboot using the method 3.
Method I Used Here:
http://forum.xda-developers.com/showthread.php?p=39069538
No. Not at all
Sent from my ASUS Transformer Pad TF300T
kyokeun1234 said:
Hm... seems like many people are experiencing this? Maybe it is a problem with the firmware itself?
Click to expand...
Click to collapse
This was driving me crazy until i realized that every time it rebooted automatic updates were running. Not sure how this happened, maybe corruption caused by play updates running when android updated. Uninstalling the 4 perpetually updating apps and reinstalling seems to have corrected the problem (or it's a lucky coincidence).
I was also having wireless dropouts, not sure how that would be related to updates but seems to have stopped now, possibly the updating process was spinning or using some other resource. I definitely recommend disabling auto updates and seeing if that helps.
dylan.evans said:
This was driving me crazy until i realized that every time it rebooted automatic updates were running. Not sure how this happened, maybe corruption caused by play updates running when android updated. Uninstalling the 4 perpetually updating apps and reinstalling seems to have corrected the problem (or it's a lucky coincidence).
I was also having wireless dropouts, not sure how that would be related to updates but seems to have stopped now, possibly the updating process was spinning or using some other resource. I definitely recommend disabling auto updates and seeing if that helps.
Click to expand...
Click to collapse
I don't think that's causing problems for me as I already disabled it. But for few days, I have not been experiencing random reboot which is good but I don't know why.
Sent from my Nexus 4 using Tapatalk 2

Touch Screen - Digitizer Problem

Out of nowhere today, I started having problems with my screen. When I press the left middle of the screen, it shows me pressing 2 inches above that. My keyboard in that area, is non responsive, and when I'm in apps and trying to navigate, it gets all haywire on me.
Is their a way to get it calibrated? To stop the intermittent failure of my screen in certain areas.?
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Is this happening with power connected or without?
Saw a neat clip once of the screen's different feedback between connected and not. When was connected to power, user showed how his touch input resulted in erroneous touch all over the place.
Sent from my ADR6400L using xda app-developers app
At first I thought it was during connection. But now it happens intermittently with other without power. When I called Asus. They said it's the "Digitizer" I'm under warranty, but If theirs a fix we can do on our own, I'm all for it.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Unfortunately, it probably is hardware-not software related. Get a RMA and send it in....
If you want to narrow it down some more, you could enable"show touches" in Developer Options.
But I doubt that it would help...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
berndblb said:
Unfortunately, it probably is hardware-not software related. Get a RMA and send it in....
If you want to narrow it down some more, you could enable"show touches" in Developer Options.
But I doubt that it would help...
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Click to expand...
Click to collapse
That's exactly what I did, to know that when I touch one spot on the screen, it showed the actual touch, two inches above where I was actually pressing. What's maddening is, it doesn't happen all the time. Just different times throughout the day.
Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
Hopefully forum will let me post this link (still a new born here).
This is the video I saw, though I now see it is for the prime, but anyways take a look at the symptoms he had, and try and find that app he loaded, maybe can help you narrow problem down...
https://www.youtube.com/watch?v=W8H6P-_oy0Q&feature=youtube_gdata_player
Sent from my ADR6400L using xda app-developers app
It does sound like a hardware issue with the digitizer. Sending it in might be the only way to know for sure and to fix it. It is under warranty, so you won't be charged anything. Try doing a full factory reset first before sending it, though. There could be small chance that it fixes it that way.

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