Database Info

track multiple smartphones

Hi,
Can anyone help me finding an application that is able to track and show multiple mobile phones?
The reason why im asking is that we(my company) are switching from normal nokia 6300 phones to (probably) HTC Snap phone to be use with our incident management system.
I want to be able to track and trace staff on a map to see who is nearest to a new incoming call to help our incident analyst dispatch a call more effectively.
Can someone please help me with this?
Thanks in advance.

herrf said:
Hi,
Can anyone help me finding an application that is able to track and show multiple mobile phones?
The reason why im asking is that we(my company) are switching from normal nokia 6300 phones to (probably) HTC Snap phone to be use with our incident management system.
I want to be able to track and trace staff on a map to see who is nearest to a new incoming call to help our incident analyst dispatch a call more effectively.
Can someone please help me with this?
Thanks in advance.
Click to expand...
Click to collapse
TrackMe seems overkill, but GPSToday might be able to do it, with each of the folks submitting their updates to the same private group that you can view? There are likely others as well which work in an automated fashion.

Can dispatcher wait about 2 minutes to get location or must all staff locations be known at time call is received so that dispatcher can advise caller which staff member is assigned?
Message me with your contact details to discuss further.

Moved as not software release...

Who’s Software is “World Clock”?

Who’s Software is “World Clock”?
Hi All,
On 7/13 I posted in the Touchpro II forum informing that there are many cities in the GMT +5 time zones which display the wrong time in the World Clock function. This includes most of the countries which end with a “stan”.
http://forum.xda-developers.com/showthread.php?t=724913
It received zero replies.
I’m OK with this. I am at peace with the fact that I am the only guy with a TP2 (Tilt 2) that cares what time it is in Tashkent, Uzbekistan. (Please feel free to make fun of this if you’d like – fire at will!) But the bottom line for me is that I need the clock to work, I paid a lot of money for the clock to work, and the software is obviously written wrong.
So now my question is this; who’s program is this? Did MS write it as part of the 6.5 OS, or did HTC add the feature. I need to know who to address my complaint to. If it’s MS, will it be screwed-up in WM7 as well?
Thanks,
Dave

Please cool down, nobody is here to make fun of you.
Moved to Q&A might get answers there.
Please try google if you haven't already.
madnish30.

I'm School of Cool Dude!
Dear Madnish30,
I am cool. I’m very cool. Or at least I was – until I received my most recent “help”. My open invitation for members to poke fun at me was both an acknowledgement that I am aware that not a lot of people care what time it is in Tashkent, as well as an attempt at self-deprecating humor. Although I am determined to get my issue resolved this was in no means a rant of any sort. Perhaps it was cultural and you missed my Yankee Sinicism. Regardless, if you perceived it other than how I meant it, then it was obviously a swing and a miss on my part and I will give some thought towards my writing style. I sincerely apologize for my failed attempt at humor.
Although suggesting that I go goggle myself sounded more like scolding (which I suppose is well within your authority as a moderator) than help, I took your suggestion and tried Google in an attempt to learn the proprietor of the World Clock software with no luck.
As for moving my post, I had posted in the software development forum for a couple of reasons: First and foremost, I figured that people who write software for these devices might be intimately familiar with the entity responsible for the World Clock. Secondly, I suspect there are those among us who might be able to instruct me on how to go into the registry and fix this myself. I am not an expert and tinkering with the registry without specific instruction is probably not a good idea for me, but perhaps I will make this the subject of a more specific post. There exist 265 different forums here. Again I apologize for picking the wrong one.
In the mean time, Leslie (who apparently has no job title) from HTC has weighed-in with her help. Here’s what she had to say:
Hello Dave, Thank you for contacting HTC. I understand your frustration. This may be a problem with the world clock which would need to be addressed in a rom update which would have to be requested by AT&T. By changing the system clock it changes all times, if you are spending extended times in these areas, you can turn off the HTC sence and use the base windows operating system. I hope that answered your questions, if you have any other issues or questions please feel free to contact us. HTC Technical Support www.htc.com www.pcddevices.com www.windowsmobile.com
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW31ENA000708.
Sincerely,
Leslie
HTC
Obviously this is not a great deal of help to me, but if I read into Leslie’s response, it is a clue that the World Clock is probably an HTC product.
Madnish30, I openly challenge you Sir. That’s right; I am publicly calling you out. You profess to be here to help, and I need help. If you have a World Clock on your HTC device (any HTC device with any carrier) I need you (and anyone else who feels like helping out please, please, please!) to please do the following:
Go to your World Clock and add the following two cities; Muscat, Oman and Tashkent, Uzbekistan. These two cities should be 1 (one) hour apart with Tashkent being one hour later. If they are not, your World Clock is probably completely absent the GMT+5 time zone.
I would be sincerely grateful to anyone who would take the time to give this a shot and let me know the result. This would be beneficial in that I would gain the knowledge of how wide-spread this issue is. While we’re at it, perhaps we could, in light of the degree of research and amount of helpfulness of Leslie’s response, come up with a title for her. So far I’ve come up with:
Vice Minister of Propaganda
Deflection Department Associate
Assistant to the Elimination of Complaints Department
Assistant to the Regional Manager (Only funny to those who follow the U.S. sitcom “The Office”)
Moderator
With respect and gratitude,
Dave

XATAGuy said:
Dear Madnish30,
I am cool. I’m very cool. Or at least I was – until I received my most recent “help”. My open invitation for members to poke fun at me was both an acknowledgement that I am aware that not a lot of people care what time it is in Tashkent, as well as an attempt at self-deprecating humor. Although I am determined to get my issue resolved this was in no means a rant of any sort. Perhaps it was cultural and you missed my Yankee Sinicism. Regardless, if you perceived it other than how I meant it, then it was obviously a swing and a miss on my part and I will give some thought towards my writing style. I sincerely apologize for my failed attempt at humor.
Although suggesting that I go goggle myself sounded more like scolding (which I suppose is well within your authority as a moderator) than help, I took your suggestion and tried Google in an attempt to learn the proprietor of the World Clock software with no luck.
As for moving my post, I had posted in the software development forum for a couple of reasons: First and foremost, I figured that people who write software for these devices might be intimately familiar with the entity responsible for the World Clock. Secondly, I suspect there are those among us who might be able to instruct me on how to go into the registry and fix this myself. I am not an expert and tinkering with the registry without specific instruction is probably not a good idea for me, but perhaps I will make this the subject of a more specific post. There exist 265 different forums here. Again I apologize for picking the wrong one.
In the mean time, Leslie (who apparently has no job title) from HTC has weighed-in with her help. Here’s what she had to say:
Hello Dave, Thank you for contacting HTC. I understand your frustration. This may be a problem with the world clock which would need to be addressed in a rom update which would have to be requested by AT&T. By changing the system clock it changes all times, if you are spending extended times in these areas, you can turn off the HTC sence and use the base windows operating system. I hope that answered your questions, if you have any other issues or questions please feel free to contact us. HTC Technical Support www.htc.com www.pcddevices.com www.windowsmobile.com
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number 10USCW31ENA000708.
Sincerely,
Leslie
HTC
Obviously this is not a great deal of help to me, but if I read into Leslie’s response, it is a clue that the World Clock is probably an HTC product.
Madnish30, I openly challenge you Sir. That’s right; I am publicly calling you out. You profess to be here to help, and I need help. If you have a World Clock on your HTC device (any HTC device with any carrier) I need you (and anyone else who feels like helping out please, please, please!) to please do the following:
Go to your World Clock and add the following two cities; Muscat, Oman and Tashkent, Uzbekistan. These two cities should be 1 (one) hour apart with Tashkent being one hour later. If they are not, your World Clock is probably completely absent the GMT+5 time zone.
I would be sincerely grateful to anyone who would take the time to give this a shot and let me know the result. This would be beneficial in that I would gain the knowledge of how wide-spread this issue is. While we’re at it, perhaps we could, in light of the degree of research and amount of helpfulness of Leslie’s response, come up with a title for her. So far I’ve come up with:
Vice Minister of Propaganda
Deflection Department Associate
Assistant to the Elimination of Complaints Department
Assistant to the Regional Manager (Only funny to those who follow the U.S. sitcom “The Office”)
Moderator
With respect and gratitude,
Dave
Click to expand...
Click to collapse
Dave,
Indeed the way your wrote did not convey your message very clearly and wasn't humorous to me at all. I suggest that you do not use your "yankee-cinisim" here at XDA; since people like me may not get it. Though i accept your apology. ( Sarcasm is wasted when used over text. ).
Regarding my suggestion to you, regarding the use of google ( wonder why you typed goggle ? ); i don't find it anything like a scolding? It was meant to help you solve your problem.
Now you had posted in the Windows D&H General forum ( not the software development forum ) and that the rules clearly state is meant for
The Development & Hacking Section is open for users to post there contributions (application/themes/software) to the XDA Community, and is open only for this reason. Any post which does not do this, makes searching for a specific application or theme impossible.
Click to expand...
Click to collapse
not general question & answers; no matter how important the question may be.
Regarding you questioning my intentions of helping users here at XDA, i do not need to prove it to you and do not appreciate the comment you made.
We moderators are here to help run the Forum smoothly on voluntary initiatives, so if we did not intend to help other members why would we be here at all ?.
I suggest you do not question the intentions or functioning of a MOD.
Dave, seriously there is no need to use phrases like " i openly challenge you/ I am publicly calling you out. " it falls under the category of flaming here, and flaming is against the Rules.
Now, just to help you i can confirm that in my world clock the time differnce between Muscat, Oman & Tashkent, Uzbekistan is 2 Hours ( Tashkent being ahead ) not 1 hour as it should be ( i checked google for the real times ).
If you are talking about the clock which is found on Sense interface/ Titanium interface it is certainly developed/written by HTC ( with customizations done by carriers ), Micrsoft respectively. And you possibly can not find that information on the internet.
If you are talking about some 3rd party clock; nobody can really help you.
I again repeat myself cool-down, get rid of your frustration and then post again.
Consider this a warning.
madnish30.

Dear Madish30,
You have been extremely helpful and I sincerely appreciate your selfless effort on my behalf. This makes a huge difference as you have been the first to verify that this anomaly is not confined to my Tilt 2, my service carrier, or even any particular variant of the TouchPro2. I believe through forums like this I will soon learn the scope of this issue. For this reason, and with information gained here, I intend to again appeal to HTC for a simple fix. Other cities affected include:
Dushanbe, Tajikistan
Bishkek, Kyrgyzstan
Chardzhou, Turkmenistan
Islamabad & Karachi, Pakistan
There are probably many others, but these are the ones I checked in a search to get the correct time displayed on my device while in Tashkent. This is very annoying and difficult to work around as I’ve found that the time on the today screen does not automatically adjust in most of the countries I travel to outside of the U.S. even if the network is 3G. I usually have to select the city as the default manually from the world time menu. This is not a big deal, but when I selected Tashkent, I discovered that the time was wrong. No problem I thought, I’ll just select another city of similar longitude. I can’t find any cities in the database with a correct GMT+5 local time. I can change the time of any selected city, but this changes the displayed time of ALL cities.
Additionally, assuming that someone is going to have to write a fix for this issue anyhow, it is slightly annoying that the most important time zone that I use, GMT or Zulu Time, is not available as a selectable city. Many industries (to include the entirety of the aviation industry) use this as a base or reference time for everything. Call it Greenwich Mean Time (GMT), Coordinated Universal Time (CUT), or Zulu – it makes no difference. Every other world time program, to include the clock in the bottom right of your Windows computer, contains this as a selectable option.
As you are probably aware, when one contacts customer service their fix for everything is always to reinstall the rom. This is a lot of work, and obviously will not affect this issue.
Sincere Thanks,
Dave

NEW APP - iDialit - FREE - reach a company representative without pressing a button!!

Hi Everyone,
Want to reach a company representative without pressing a button?Try I Dial it
iDialit was created to help people reach a customer service representative without pressing any numbers or having to select any menu options. Just pick a company, click it and wait for a representative to pick up.
Trying to reach at&t, Verizon, Sprint, T mobile, Your bank, car insurance company .... ? Don’t want to guess what option gets you to a representative ? Then just click on the company name and wait till a person picks up the call. Our dialer will dial the company’s phone number and press the required digits so you won’t have to dial any numbers.
I Dial It is currently in beta, so please bear with us as we are constantly adding more numbers and modifying the app to make your dialing experience as pleasant as possible. If you have a favorite company that is not in our database then please use the suggest company menu option to let us know and we will try our best to add it for you.
Currently we support calling to Major Banks , Car insurance companies , Credit Card companies , Wireless Carriers , Shipping Companies and much more ... for a full list of companies we support please install application.
Link to market : Im new so i cannot post a link to the market but the app can be found by searching for iDialit as one word on the android market.
Im really new at this so please give me feedback.
Thank you all for looking and commenting
Cheers

Seems you are new to this community.
Keep up the good work mate.

sunnylovesalman said:
Seems you are new to this community.
Keep up the good work mate.
Click to expand...
Click to collapse
yes i am and thank you for welcoming me

Any suggestions / comments? This is my first Application so any input would be greatly appreciated.
Thank you all in advance

Looks good, only US? How often the updates are done?

Tips about a good customer support

No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone

Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:

I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.

HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:

email or the message box is very important. But it's also important to reply to their questions promptly.

Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!

Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?

kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.

If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse

Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.

If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.

dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.

Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?

I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.

Thank you for a list!

Request : experienced app dev - well paid assignment

I'm looking for a experienced app developer who can write code for a previously designed app.
The app will display info from users based on location,
The app will be for commercial use so it has to be quite secure and I do require a clean code witch worked without big issues.
We offer good money for the right person.
If this is not the right place for this request, I apologize. I'm in a little crisis because I don't know where to start looking for developer ?
If you have what it takes, or if you have some questions, please send me a line
[email protected]
Thanks.