Please read all of the following -
I have set-up a service that will reveal the phone number of any prank caller / someone who withholds their phone number.
It does cost me to do this so obviously I can't reveal how it works (against the community posting rules here)
I am and this service is UK based and perfectly legal (obviously!)
At the moment, a google search will reveal that nobody else can do this anywhere.....
WHAT I AM LOOKING FOR...
I am looking for 5-10 volunteers to test the service and give feedback - Ideally regular contributors/members who have been on this site for a while
Please note that I won't be able to reply to everyone!
It won't cost you anything other than maybe 1 inclusive minute!
HOW THE TEST WILL WORK...
You must be UK based
You simply use any phone to ring a unique UK based number that I will give you - making sure you withhold your number. I will contact you with the actual number you called from.
This is classed as a standard UK based mobile number and will only come out of your free minutes. If you have any doubts, it's simple - move on, I'm not here to con anyone, and I know that I am a new user etc... but follow your instincts - if in doubt...move on!
IF YOU WANT TO VOLUNTEER...
Send me a private message, a quick note about who you are and to confirm that you are UK based! I will forward you the details you need. At the moment, the service takes a number of hours to work - eventually this will be instant. I won't be able to respond to everyone!
WHY AM I POSTING HERE...
Because I was sick of nobody being able to tell me who was pranking me with a private / withheld number - in the end I had to change my phone number. I scoured the web - and there wasn't a solution - so I created one.
Like I said, the testing part is free - and I can't reveal how it works because it does cost me to reveal a withheld / private number and rules here prevent me from charging people for a service
SO...
If you meet the criteria above, and want to test the service and provide some feedback in this thread, please contact me.
Otherwise, I welcome any other constructive comments and I will attempt to respond! - don't ask me how it works - read above to see why!
hi how can I get this so I know who is calling me with held. interested in knowing
Ho how can u assist you to know who is calling with eld
iby482 said:
Please read all of the following -
I have set-up a service that will reveal the phone number of any prank caller / someone who withholds their phone number.
It does cost me to do this so obviously I can't reveal how it works (against the community posting rules here)
I am and this service is UK based and perfectly legal (obviously!)
At the moment, a google search will reveal that nobody else can do this anywhere.....
WHAT I AM LOOKING FOR...
I am looking for 5-10 volunteers to test the service and give feedback - Ideally regular contributors/members who have been on this site for a while
Please note that I won't be able to reply to everyone!
It won't cost you anything other than maybe 1 inclusive minute!
HOW THE TEST WILL WORK...
You must be UK based
You simply use any phone to ring a unique UK based number that I will give you - making sure you withhold your number. I will contact you with the actual number you called from.
This is classed as a standard UK based mobile number and will only come out of your free minutes. If you have any doubts, it's simple - move on, I'm not here to con anyone, and I know that I am a new user etc... but follow your instincts - if in doubt...move on!
IF YOU WANT TO VOLUNTEER...
Send me a private message, a quick note about who you are and to confirm that you are UK based! I will forward you the details you need. At the moment, the service takes a number of hours to work - eventually this will be instant. I won't be able to respond to everyone!
WHY AM I POSTING HERE...
Because I was sick of nobody being able to tell me who was pranking me with a private / withheld number - in the end I had to change my phone number. I scoured the web - and there wasn't a solution - so I created one.
Like I said, the testing part is free - and I can't reveal how it works because it does cost me to reveal a withheld / private number and rules here prevent me from charging people for a service
SO...
If you meet the criteria above, and want to test the service and provide some feedback in this thread, please contact me.
Otherwise, I welcome any other constructive comments and I will attempt to respond! - don't ask me how it works - read above to see why!
Click to expand...
Click to collapse
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:
I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.
HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:
email or the message box is very important. But it's also important to reply to their questions promptly.
Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.
If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.
Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?
I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.
Thank you for a list!
I have a girlfriend from S.America, and my main ongoing communication in our relationship has been WhatsApp. For Immigration purposes i now need proof of our relationship and it is 'vital' that i find a technical solution to extracting the conversation history from my wp7.8 device. The transfer to email option is very incomplete (only gives a few months of conversation). I have searched and can find solutions for Android and IOS but wp7.8 is locked down tight. The closest i could find is WhatsApp Xtract http://forum.xda-developers.com/showthread.php?p=24603294
I would pay money if you know a solution in the Vancouver, Canada area where this could be done.. I'm not scared of rooting the old device and extracting the database myself, i just need a how to guide is all.
Thanks anyone who can point me in the right direction.. PS i love WP so far, however the nokia 'transfer my data' option via bluetooth was also a joke - only bringing half my sms over with most of them truncated.
Thanks again.:good:
Hey All,
We're working on a tracking system that uses BLE tags and Motorola E phones as trackers and are having issues that lead us to believe a stock rom may help. I would like to connect with someone who can develop a custom rom for us or help resolve some issues we are having. We have an application that reports back to a server, but are running into issues with the phones going dark and not reporting. long story short, these things need to run as a set-and-forget appliance.
I've used knowledge from the community here for a long time with almost every smartphone I've had, and would like to start asking for help here rather then some freelance site.
Please notify me via e-mail or fell free to call me, or respond to this thread.
Thanks!
Pete Arnold
InvigorIT Healthcare
email: my first name at invigorit . com
p: four three four 933 to 6 for 3
The person who had my number before me was apparently bad at even attempting to manage privacy, I get spam calls and texts for them pretty regularly. I had one scammer in particular get so angry with me that he hung up on me after 20 minutes of hassling me. Whatever group he worked with proceeded to harass me with over 100 calls in the next three days. It's gone back to a more "normal" level of spam but, lately, I'm getting shortlinks to payday loan sites.
I know how to report the SMS to my carrier, the FTC, and the FCC. I can report the shortlink to the shortening service and it immediately gets taken down.
The problem is that my phone has already "followed" the link and it shows up as a click. I can tell because the info page for the shortlink always shows a click from Chrome on Android.
I don't know whether to pin this on the SMS app or the phone itself. I'm using Messenger and I'd prefer not to switch but I suppose I'm willing if it's the only option.
I'm using a Nexus 5X with stock Android.
hello,
Welcome to XDA.
Try posting your question in the forum linked below.
http://forum.xda-developers.com/android/help
The experts there may be able to help. Good luck.