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Have anybody but me thought about having muliple user logons on an Android device?
I'm thinking with the Galaxy Tab and many similar devices to come it would be natural to share the device within the household. Naturally you wouldn't want others to log on to your facebook/msn/email etc.
Are there any projects aiming to do this? Would it be possible?
hey, I'm loosing it trying to find out the same for weeks now. Been trying to start a little project that would involve multiple users on a same device, somethink like the xp's guest user would be awesome...
can sameone at least tell me it's absolutely not possible, couse then I'd finish my search and try for something different, thx!
We just got a transformer tablet at work and we had to tie it to a public gmail account dedicated to this device but multiple users will need to use it and have it tied to their google apps account. This is a problem for us and the apps that 'divide' the tablet just cost too much for what they do. We have at least 4-5 people who would use it. This isn't a situation where we should just have a tablet for each employee. The scientific work we do requires so much equipment that it has to be shared and scheduled. The tablet is just another thing we have to pack up in the morning when we have field work on our project. Multi user android support is needed!
Anyone else not getting sound on a call from Viber? People can hear me...I can't hear them.
Hi,
This is a member of Viber's development team.
@spielnicht - what device do you have? Do you have stock or custom ROM?
Which Viber version?
Thanks in advance.
Viber Team
Viber no sound on GARMIN ASUS A10
Hullo,
same problem here. I got a GARMIN ASUS A 10 with Android 2.1-update1 and VIBER is 2.1.2 version
Many thanks for any help
leo
This problem can have 2 different reasons:
1. The device is not officially supported by Viber. Unfortunately, that's the case of GARMIN Asus...
2. Sometimes Custom ROMs may be the source of this problem.
Android GARMIN-ASUS: Why Not?
Hi there and thank you very much for your reply.
To be very honest with you, I don't see clearly the point why it isn't.
I know many, many GARMIN-ASUS happy users here in Europe who would be very happy to use your excellent peace of App along with all the other working ones...Actually, it is the first time I'm able to fully install an App from the Android Market which is not properly working on my device...with no prior information :-( ...By the way, the device is (apparently) working fine with all other Viber features (especially texts, which is already quite nice)...and if there are no special (technical? commercial?) reasons, I wonder why you cannot work out this GARMIN-ASUS related sound issue as well...
Have an excellent day from Europe!
leo
Well,
As a company, we naturally have limited resources. We wish we could develop full compatibility for all devices out there, but unfortunately we can't.
We're looking at the global market shares of Android devices, and GARMIN-ASUS is one of the least popular ones (even though we acknowledge that it is not a "bad" device, etc.)
I didn't say we would neglect it, I just said it might take sometime before we attend to test it fully. In the meanwhile, if indeed you know so many Viber users who are longing for full compatibility, you may gather them and jointly open many ticket to our support team. The more tickets, the bigger chances that we will prioritize this task
Here's the link to our support team: http://support.viber.com
no entry for device compatibility or similar
Well,
I'd like to do that but, apparently, the wizard for support queries doesn't allow me to do that (I mean, either to me or to the thousands of other Garmin-Asus all around ) as, apparently, there is no- entry for such an issue.
leo
You can find a way to simply open an individual ticket and then write your request (again - please note that only if it is a joint request by many users, then it will have effect).
Hello, Thank you Viber Team for replying to the issues in this thread.
I recently (yesterday) installed Viber on my Galaxy S2 X - Telus (Canada) and it installed without issue. I can see friends and call / msg them but when I connect I can't hear any audio and they can't hear me as well. I have tried using both 3g/4g and wifi and received the same result.
Have you experienced this issue before? Is there a way for me to pull a log to determine the error. I'm just guessing but it seems lke the signalling is working properly and there is a problem establashing the rtp stream.
Thank you in advance for any assistance you can provide. I look forward to using this kick ass app
xluthor
I see you also sent me this via private message, so please see my response there
Same issue, galaxy S (I9000)
I m having the same issue in galaxy S, that I cant hear anything but the other person do hear.
I have stock rom, 2.3. With viber ver 2.1.2.
I also saw this model in the support list.
I also raised a ticket 2 days ago, which still in process of evaluation.
Suggestion required!
Thnx
Thanks for opening the ticket on our support site, our team will contact you back shortly.
The no-sound issue on some Galaxy devices is still being investigated by our dev team, and that is why tickets like the one you opened are important to us.
If a solution is found with your help and our support team, please share it here for all users to see
they can't hear me...
Hello, I got Samsung Galaxy S, custom ROM... rc4, Android version 4.0.3, VIber version 2.1.4
Everything is great but people can't hear me !
a few days ago I had another problem. I could not get the code, but it resolved after one day when I installed the second time, and now this....
I hope you help me about it ... Thanks
@dzgoran -
Might be a problem with the Custom ROM. Have you tested Viber on Stock ROM? Same problem?
why? i dont know.. I was downloaded from here:
http://forum.xda-developers.com/showthread.php?t=1398223
tnx...
You'll need to contact that ROM's developers. Unfortunately we can't afford to fully support all Custom ROMs out there...
Viber Team said:
You'll need to contact that ROM's developers. Unfortunately we can't afford to fully support all Custom ROMs out there...
Click to expand...
Click to collapse
Also a problem with the sound of the Nexus S-I9023, no notice or sound. After unlocking I get a call or SMS.Viber 2.1.6,,android 2.3.6
Sorry for the English
Thenx
Hi,
I'm not sure I fully understood the problem... Kindly try to elaborate so I could assist.
Viber Team said:
Hi,
I'm not sure I fully understood the problem... Kindly try to elaborate so I could assist.
Click to expand...
Click to collapse
Viber does not allow me notifications received calls or messages.
After unlocking receive notification of missed calls or SMS.Viber 2.1.6 and 2.3.6, Android.
thenx
I understand now.
Please make sure of the following:
1. Your C2DM service is working properly. You can check it with Android developers themselves, and also make sure a Google Account is associated with your phone.
2. Do Viber's notifications work fine when your phone is not locked?
3. Have you tested this issue when connecting to different WiFi networks?
Hi all,
My name is shai and I'm new to java and android, this is my first application, most of my experience is in c, c++ , vb, pascal.
My question is, is it common to publish the application before it was debugged?
Just to tell about the features and to read your comments,
tnx
shai
A lot of guys release apps for beta testing on here, to benefit from bug reporting and such like.
I think this is the thing all developers do on this forum...
I can only speak for custom ROMs. They get better after sharing and testing.
Must be the same for your apps.
Please share and I'm sure a lot of people would be glad to test them.
Hi, I'm a new developer to android also. I do most of my debugging before publishing in the market. For beta testing I usually ask in forums and then send a limited version of the app via email. If you are looking for a beta tester I have an HTC Flyer with Honeycomb if you need help. I'm always willing to help out a new person. Just email me at [email protected]
Based on how people review on the Google Market, your best bet is to have a stable version before release on the market.
Also a good description of its features and screenshots make all the difference.
First, it was nice to read your post s, now I know that I have someone to get advice from.
At the beginning my partner idea was just to develop an application to transfer the phone microphone audio to the Bluetooth head set. I took his idea and expend it to more features like:
a. Transmitting audio from the mic to the head set
b. Recording to an audio file
c. Hiding the app window (so no one knows u r spying on them)
d. Transmitting audio from the headset to the phone so the users can have conversation
e. Blocking incoming calls
The app is 80% finished all I miss is
Retrying Bluetooth connection after incoming call (Have no idea how to implement this feature…..if someone have one…..pleaseeeee tell me) and of course debugging ,which haven’t done so far because I don’t know which phone to buy
Thanks for all your help
shai
Hey guys,
I am here to ask for your help. We are developing an image recognition technology API for mobile devices (Android/iOS). At the moment our service is during the beta testing period and it is invite only. If you are interested in image recognition, please write to [email protected]. We will send you back login and password (account is free obviously), that might be used at Recognize.IM service site. Feedback would be higly appreciated, so if you give any, you get the chance to win the New iPad. In few weeks we are also starting online hackathon. Person, who find the best use of our API, will win 10 000 USD. Exact date is not set, yet. So, its worth to follow us on Facebook, Twitter or Google+, if you do not want to miss it.
Please, let me know, if you have any questions about our service.
I would be very grateful, if you guys decide to help us with your experience.
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Email is the number 1 way people ( from my experience ) contact the developer to ask questions, recommendations, etc. What I did in addition to all the things in the op was create a cheap 5 page website with Godaddy website tonight its like $100 bucks a year or something. They also auto optimize your site for mobile viewing!Then made a contact us page, were users can choose a reason for contacting us. This works really well and you can set up an auto responder to send them a message letting them know you got the email.
I always try to answer emails immediately (during business hours) but always within 24 hours. Having a great customer service program even if your a solo dev like I am will translate into 5 star ratings based solely on customer service!
Have a lax customer service program and you will see the negative 1 or 2 star ratings pop up again based solely on customer service. It shouldn't take anyone more than say 48 hours to re connect with someone and at least start the process of answering their concern.
You can see the contact us page here
Good policy will turn into good reviews and good downloads!
:good:
I've put a feedback page in all my apps.
You don't even need to create a new email address. Just use your personal email address and create an alias. That way it looks formal on the outside but messages go to same inbox as your personal one, only have to check one inbox everyday.
HMMMMMM!
FIRST OF ALLL EMAIL AND AFTER THAT XDA POSTS.........:victory:
email or the message box is very important. But it's also important to reply to their questions promptly.
Free Customer Service SDK
Replying promptly to customers is essentially the first step towards good customer service. If you are an iOS app developer, looking to impress your customers with excellent customer support, try out Freshdesk's Mobihelp SDK ( [freshdesk.com/mobihelp) you can snap-in to your app and start communicating with your customers from right within your app. I'm sure it will be of great help in your customer service efforts!
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
In my experience, if the app is something people desperately need (e.g. utility) or want (e.g. game) but it isn't working quite as they expected, they will be vocal. Not hearing anything from users is usually a warning sign that nobody was too excited about the app in the first place, or that not that many people downloaded the app in the first place.
If I see a crash on Google Play I assume that the same crash occured for 10 others who didn't bother reporting it. So I try to fix it ASAP.
You could use Google Analytics to report crashes without user prompt.
Regardless of the above, it sounds like you have a general marketing challange which is much more critical than that crash report, so you should investigate marketing and promotions in general.
kulisgames said:
Thanks for the tips! Just a question: I have got one Crash report in google play console very early, but since then nothing. I have put email in the game and on the play store. But nobody used it. I do not have many installs, but I wonder what is the usual percentage of people who actually report bugs?
Click to expand...
Click to collapse
Bad reviews on google play
slackydroid said:
No matter if the app is free or paid, as a developer you want to offer a good support to the end users. Why? Because as long as they are happy they will continue to use your app and they will recommend it to others. So it is in your best interest to do your best and resolve issues that customers are reporting, implement requested features and solve as many bugs as possible.
To that end, you must ensure you provide easy to access means of communication between you as a developer and the end users. There are many ways you can achieve that and I will list a few I am using and the more you can provide the better so we can put together a list:
Create an email address or use one you already have (I prefer the former) and provide links on Google Play and inside the app. It is nice if you add an accessible menu item that says (Suggestions/Bug report/Support/Etc) that will start an intent chooser for sending emails to this email address
Use forums (XDA ) and post your app and frequently visit and answer suggestions/questions. There are a lot of helpful users there that will test the app and discover bugs, suggest new features and it is very good if you can keep the thread hot so you keep the interest up. Users like feedback and makes them feel important (which they are) so try to answer as many posts as possible even though you don't have a solution to the problem yet
Get social! Social networking is very helpful these days both for spreading the word about your app but also for customer support. Create profiles for the app on all major social networks (Facebook, Google +, Twitter, etc) and try to get as many users as possible. Post as many updates as possible and keep the users informed about changes to the app, answer to their comments and implement suggestions
Prioritization - build yourself a TODO list with priorities: for each update try to solve major bugs first that are heavily reported or that are causing big problems. Always find some room for improvements and user suggestions. Then fix small bugs and try to improve UI.
Localization is an important part of today's apps. Try to support as many languages as possible making easy for the users to understand the app and to better communicate their findings
Use the publish console to check for crash reports. Many users use this feature and send crash reports along with the stack trace and it is very helpful to keep track of major crashes and identify the root cause
Please reply with more tips so we can create a big list for everyone
Click to expand...
Click to collapse
Hi,
how can we deal with bad reviews on google play, reviews that comes from pepole that didn't understand the meaning of the app?
Thanks.
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
dimnikolov said:
If you're looking for app support best practices, contact a big startup like Buffer or Squarespace and see how they respond to your question. Notice the friendly tone of voice, the detailed answers they try to give you, and the call for action at the end of every support ticket - whether it's to try and recreate the event that caused the bug or read a FAQ section. Do that a dozen times and you'll learn more about 'proper' support than any how-to article can teach you.
Click to expand...
Click to collapse
Yep makes sense in my experience - personalise as much as possible and reflect the tone of voice of your app. Users will really appreciate it. Stay social.
Why not have some kind of in-app help?
Having a suggestions/feedback menu item seems to be the common thread here to provide good customer support.
But wondering - why not some kind of in app help itself? Sort of a Whatsapp inside the app? I feel email being a separate channel breaks the context - help within the app itself and in context would be so much easier for the end user.
Thoughts?
I know it is an old thread but there are SDKs that help you integrate a support chat right within the app. I have seen zomato use one of these.
Thank you for a list!