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Alright here's the deal. I was walking today and my phone slipped from my hands and onto the ground, thus cracking the screen. I bought the phone on July 25, which is 29 days from today. Tomorrow (August 24) will be the 30th day. Technically, I'm allowed to enroll in mobile insurance within 30 days of my purchase date, which will be tomorrow. I plan on going in the morning to enroll in insurance, and then request a new phone.
Any tips or pointers I need to insure that ATT follows through with allowing me the insurance and buying the replacement for $200?
Call them do not show them the phone and you can enroll anytime bit i think you gotta wait 30 days after enrollment in order to file a claim
After I enroll, I'll probably just go to the ATT store and see what they say. Because having a broken phone sucks, especially to this degree. I didn't see anywhere saying you had to wait 30 days, but who knows. If I show the phone, they won't let me enroll. I was having my dad (Whos the account holder) enroll me tomorrow morning before I go in.
Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone
lazarat said:
Id just try to sell it for 250-300 then pay early termination fee to att and then open a new line and get the hox since now its price has dropped a lot. At least this eay u wont end up with a refurbished phone
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Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.
Gwraith said:
Just look online for a replacement screen. Then youtube the replacement. I haven't looked at the steps my self but If were a betting man I would say a heat gun and a jeweler screwdriver would be all you need.
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It is difficult to replace this phone's screen because it is attached to something. Iknow a guy he replaced the screen but ended up breaking the volume key
AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.
HTC_Phone said:
AT&T claimed it would be insurance fraud, so I had to call HTC and send it in to them. No idea how much that's gonna cost.
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Other users have said it's around 200 bucks.
gunnyman said:
Other users have said it's around 200 bucks.
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That's what I've heard, which is what ATT would've charged for the insurance claim
it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20
gunnyman said:
it almost makes sense to add a dummy line for $10 bucks a month and pick up a refurbed one for $20
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True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.
HTC_Phone said:
True. Only problem is its my dad's line (I'm 19) And then we'd have to cancel a line.
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the good thing is, you'll get YOUR phone back and HTC will repair it right.
Sorry this happened. it sucks.
Can you make phone calls with your phone or it does not turn on?
lazarat said:
Can you make phone calls with your phone or it does not turn on?
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Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)
HTC_Phone said:
Yes, everything works except for the fact that the glass is shattered and bits are falling out. I guess that means it might be cheaper since its just the outer glass, but I'd rather HTC charge a little more and fix it all right.
I'm glad I'll get MINE back, and that everything will be fixed correctly through HTC. Plus its not a super long trip from MO (My location) to Texas (HTC)
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Until you get it replaced or whatever, cover the screen with a screen protector, or better yet, some clear packing take. Don't risk getting injured!
just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already
ws2112 said:
just dropped mine too, the screen was shattered. but I've had it for over 3 months. so who should I contact? At&t or HTC? I know that I'm probably in for an expensive repair already
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If you bough insurance when you got the phone, ATT. They will charge you $200 for the deductible.
If not, go HTC. They will charge around $220 (From reports I've heard), basically the same as ATT. You could go somewhere local and get it fixed for cheaper probably.. But I'd rather have HTC do it professionally, cause they'll do it right.
Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app
phidung3721 said:
Fix it yourself. If you have some skill its only costs you under $20 for glass panel and digitizer. If you aren't sure how to separate the glass panel from LCD. You can buy the whole screen includes LCD for $80 from ebay
Sent from my One X using xda app-developers app
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You could do this. But. I've yet to hear of a single instance where self-repair was successful.
Mines cracked as well. I ordered a new screen. Seems like no one out there can confirm that a replacment for sceen only is workable. I'm affraid I've waisted 20 bucks.
I'm going to go ahead and order the LCD and try to just replace the glass first. I'll leave an update in this thread when I find out.
my two weeks since I bought the tab are coming up. 2 years warranty at futuershop $100 should i get it? what is acer warranty?
thanks
v.
Do you have renters insurance? If not, get it. is way cheap. Then add a stand alone contents policy to it to cover property away from the home. Then if anything goes wrong they send check for actual replacement cost so can go get brand new instead of refurbished. Plus, for roughly the amount you pay for insurance on device, everything in your home is covered too. Takes a bit longer to get check than carrier/place of purchase, but worth it.
And it covers all damages not just manufacture defect
JediNinjafication said:
Do you have renters insurance? If not, get it. is way cheap. Then add a stand alone contents policy to it to cover property away from the home. Then if anything goes wrong they send check for actual replacement cost so can go get brand new instead of refurbished. Plus, for roughly the amount you pay for insurance on device, everything in your home is covered too. Takes a bit longer to get check than carrier/place of purchase, but worth it.
And it covers all damages not just manufacture defect
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I'm in Canada, don't think "renters insurance" exists here.
vasilii2012 said:
I'm in Canada, don't think "renters insurance" exists here.
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Really..? So no homeowners? Crazy.
*Shaolin Shadowboxing *
vasilii2012 said:
my two weeks since I bought the tab are coming up. 2 years warranty at futuershop $100 should i get it? what is acer warranty?
thanks
v.
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How long is the extra warranty if you don't pay extra?
1 year is usually enough. We'll probably be at Tegra 5 by then anyway. lol.
Dropped my HOX in the toilet 2 days ago. Let it dry out and it worked fine. Plugged it into a faulty car charger today like an idiot, and it fried my phone. Wouldn't charge, wouldn't turn on.
So I removed the red liquid damage sticker by the SIM card, took it to an ATT Device Center and they gave me a warranty exchange. The rep never asked me about water damage or drops and never even LOOKED for the sticker. He also never mentioned the disclaimer about how if it had physical/liquid damage then I would get charged.
I know when you do an exchange over the phone, the rep is required to have you agree to pay if they find physical/liquid damage. But at the warranty center today it was not even mentioned.
Am I in the clear? I can't see how they could back charge me when these terms were not even explained to me.
You're screwed
Sent from my HTC One XL using Tapatalk 2
superchilpil said:
You're screwed
Sent from my HTC One XL using Tapatalk 2
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You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
roscoejackson said:
You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
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They refurbish these things. They'll look inside at the service center and see corrosion/damage and trace it back to you. I can understand doing a warranty exchange for a permabrick (because service centers can fix those with JTAGs), but doing one for a physically damaged device is pretty grimey. That aside, you didn't ask for personal judgement.
TL;DR: I'd say you might be screwed.
roscoejackson said:
You know this for sure? How can I be held liable if they didn't explain the terms of exchange?
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They don't have to explain those terms, I do believe its in your contract. Or elsewhere, regardless its implied
You knew what you did. Removing the sticker. Plus how does a faulty car charger fry the phone? Maybe if it was still wet when you charged it
Sent from my HTC One XL using Tapatalk 2
superchilpil said:
They don't have to explain those terms, I do believe its in your contract. Or elsewhere, regardless its implied
You knew what you did. Removing the sticker. Plus how does a faulty car charger fry the phone? Maybe if it was still wet when you charged it
Sent from my HTC One XL using Tapatalk 2
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This.
It was dumb of you to plug it in after it fell in the toilet. You should have turned it off immediately, pried it open from between the screen and body, dried the obviously wet parts, and let it sit in a bowl of rice for days.
Again, the damage would be apparent as soon as they crack open the device in the service center. They'll open it up to see what went wrong, that's a fact.
You will be charged on your bill. I am a RSM for AT&T and we see this all the time. Even though the individual at the service center didn't look for water damage it will be found once the phone is stripped and refurbished. There will be corrosion inside and the internal LDI's will show red.
Sent from my HTC One X using xda premium
roscoejackson said:
Am I in the clear? I can't see how they could back charge me when these terms were not even explained to me.
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The terms are in your contract somewhere. And if they find that you took out the damage sticker, and they feel there was an attempt to defraud, they might even terminate your contract and hit you with an ETF.
Damn
Sucks to be you! Damn.
I think my odds are a little better than this.
If the terms are "in my contract somewhere" then why are the reps spoken to over the phone required to get you to agree to the physical/liquid damage disclaimer? Just a courtesy? I think not.
Regarding the "RSM" in here, I've learned that 90% of the time an AT&T employee knows less than my retarded uncle.
Did you come in this thread asking for advice, and then when you didn't like what people had to say, you started raging?
The answer is this: there is a chance they may not charge you. However, when the tech opens the phone to check for water damage (which i'm sure they do on 100% of warranty claims), they will see the water damage, and they *MAY* charge you for the replacement cost of the phone. Period.
The tech in the store won't open one, but speaking as someone who was a tech for both Sprint and Verizon, I'm telling you that if they're told it's not physical damage, when it gets to their repair center, they'll run tests to see what it is. They don't just throw out phones, especially if they're told it's not physical damage. They refurbish them and resell them. They will open it up eventually. I used to do it in store, but they'd also check in a repair center when we sent it out. We literally had a drawer full of envelopes with replacement phones for each customer (like prescriptions in a pharmacy) and another drawer where they'd go out. The store will get charged if they get lazy and say it's not physical and later it turns out to be physically damaged. They'll probably call you back to speak to you.
You came here asking a question. There's your answer. I'm not going to get into morals and ethics, but you should have added insurance and then waited and paid the deductible. It probably would be cheaper than if they find out and charge you.
Sent from my GT-I9300 using Tapatalk 2
roscoejackson said:
If the terms are "in my contract somewhere" then why are the reps spoken to over the phone required to get you to agree to the physical/liquid damage disclaimer? Just a courtesy? I think not.
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What are you going to do if AT&T adds a replacement fee onto your bill? Not pay it and watch them cut off your service?
In before the lock! :laugh:
My device was submerged in salt water (incident at the beach - don't ask what my phone was doing at the beach). I opened up the phone and bleached the water markers, they turned back to white. My phone also had damage to the housing near the charging port. I called and said I was having problems yadda yadda, they gave me the whole thing asking if it was water damaged I said no. Got a replacement device and have been fine.
It has been 5 months no charge etc.
chriscerv90 said:
My device was submerged in salt water (incident at the beach - don't ask what my phone was doing at the beach). I opened up the phone and bleached the water markers, they turned back to white. My phone also had damage to the housing near the charging port. I called and said I was having problems yadda yadda, they gave me the whole thing asking if it was water damaged I said no. Got a replacement device and have been fine.
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That's definitely something to brag about.
iElvis said:
That's definitely something to brag about.
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I am not bragging - I got lucky, but the OP asked a question and I was letting him know what happened to me in a similar situation.
If you don't get in trouble, the store that you screwed most definitely will get charged for the device. Whether or not that store comes after you is up to them.
Product F(RED) said:
If you don't get in trouble, the store that you screwed most definitely will get charged for the device. Whether or not that store comes after you is up to them.
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I fully understand that HTC will discover the LDI. My question was based on them being able to charge me even though they never explained those terms to me.
As far as ethics, I have little concern when it comes to large corporations who only care about their bottom line profit figures. When dealing with them, I too only care about my bottom line.
I'd change my name and move to another country if I was you.
My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
What country are you in? Look for an LG repair store, they will do it for around $110 if I am not mistaking.
raptir said:
Searching around Ebay it looks like people are getting $150-180 for the 32GB model with a cracked screen. Just the screen seems to cost $130-$150, but I would take it to the repair shop and see what they would charge before making a decision.
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The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
Call LG I'm sure they will charge less than 200.
Supposedly lg charge 150 believe
Sent from my Nexus 5 using xda app-developers app
rochrunner said:
The only convenient repair shop wants $225, so I'll just go ahead and order a new one and then see what I can get for the cracked one.
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$225 is crazy, surely an official LG centre will charge less
Alex
rochrunner said:
The only convenient repair shop wants $225...
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Must be REALLY convenient.
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
surrealjam said:
With the price of the Nexus 5, I think the cost of the repair is almost pointless...
Even if you don't quite break even with selling the broken one on eBay, you'll have a brand new device with a full warranty and one that wasn't dropped, opened and reassembled. I think you've made the right choice!
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Yeah, I didn't realize that having a phone with a cracked screen is actually considered "cool" in some circles, so the ones going on eBay will probably not be repaired. This will work out OK for me and I'll end up with a new phone as you said.
Repair it !!
rochrunner said:
My N5 has a cracked screen (just the outer glass -- not the screen itself) and at my age I no longer have the eyesight, dexterity, or patience to do the repair myself. So I am looking at taking it to a repair shop and expect a sizable charge to replace the screen.
So if it's going to cost close to $200 for the repair, maybe I should just order a new one. Mine is a 32Gb, but I would be just as happy with a 16Gb model for $350 (I only got the 32Gb because that was what was still in stock on release day). I could then sell my cracked N5 to someone who could do the repair on the cheap and either have themselves a very nice phone or could resell it.
What could I get for a white 32Gb N5 with cracked front glass? $100? Maybe $150?
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Authorized and official Lg service center will charge you $150 or less for repairing it.Call Lg help desk once before you are making your decision.
Unfortunately after 3 days use, cracked screen. A fall on the cement with a case on it, but it was too much.
Sad day. Hopefully replacement parts might be available sóon
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
hek.je said:
Same happened to me just now.
I dropped it (with the HTC case on), and the screen cracked.
The drop was about 1 meter :-/
I feel sick now...
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Same for me, was out walking the dog and the lead pushed the phone out of my pocket. Landed on the top left corner I think at first glance was fine barely even a mark on the case but when I got home and put the phone down that there was a weird reflection and turned the screen on and saw a crack going a cross from top left to just over the power button.
Have contacted HTC to arrange a repair which is chareable as they seemingly void the warranty when the screen is cracked...better get warranty back on it after they fix it.
I was just about ready to sell my u11 thankfully still got it so using it now altho complete stock sucks lol and had relocked bootloader so no warning screen on boot sigh....
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
hek.je said:
Hmm I contacted HTC (Netherlands), and they told me that it's not under warranty.
I'm going to call again on monday and try again!
The crack on my phone runs from the power button down to the left bottom side.
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Warranty don't cover user fault. I mean, if the phone shipped damged than you can get it cover.
Sent from my HTC U12+ using Tapatalk
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
Jump1ng said:
I have just got the quote for repair my screen, not the actual quote as they still can't give me a the proper ticket number etc.
The cost for me to ahve the screen replaced is £285 which is almost 50% of what I paid...not bad ehh. Think this will be my last HTC phone have had them for years but losing my phone and then a ridiculous repair cost is not good.
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Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
5m4r7ph0n36uru said:
Well that price tag is the same with every other manufacturer. So it's something you would have had to deal with on a Sammy or OP as well... it's nothing ridiculous actually. That's why I took care to get mine insured as soon as it arrived.
Sent from my HTC U12+ using XDA Labs
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Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
Jump1ng said:
Yeah but the best thing is that the phone been in the repair centre since the 13th and still haven't got the actual quote so I can't even pay it and they never got me the UPS return label so I also had to pay for the shipping back to the factory.
Been in touch with the support for every day for well over a week and still not actually got a proper ticket number that I can track and just keep getting a new ticket number that doesn't work plus mixing up the serial number.
So think this will be the last HTC phone for me as my U11 that was faulty when I got it also took weeks to get replaced as they kept saying they where going to try and repair it.
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Well that's standard. Spar parts need to be delivered to the partners in the specific regions. Such things always take 4 - 6 weeks after the first devices shipped. Some manufacturers even need 8 to 10 weeks to provide the needed parts and prices.
Sent from my HTC U12+ using XDA Labs
so any news on spare parts, i allready ordered a new back for my 5 days old u12+ but one day after i ordered it i need allso a new display, it fell from about 30 cm height on the ground and i was shocked thatthe display broke alltough it was in the original case
lousy performance by htc after the tank of a phone htc 10
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
pixelvisions said:
Can't believe it happened to me. My U12+ fell out of my pocket -- maybe three feet -- and shattered!! I'd been using it in the wild for just four days. Had it in the case that came with the phone. (The case I planned to use is arriving tomorrow.)
I'm horrified. This phone can't be dropped three feet?? It's defective by design.
Now, the aftermatch. I contacted HTC US and they said they wouldn't touch it because I have the Hong Kong variant. I'm supposed to coordinate with HTC Hong Kong. The repair shop up the street said they could fix it for $150 if I was willing to wait two weeks for parts, so I'm trying that.
Insult to injury, I thought I had insurance, but it doesn't kick in because T-Mobile hadn't registered the phone.
Will keep everyone posted about the repair. It would be great if there was a cheaper third-party option.
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Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
mauiblue said:
Good luck on the repair. I would see if a repair shop locally could repair it. I just had a sub par experience with the USA HTC repair department recently. I bricked my phone and decided to send it back to HTC to see if they could revive the phone. After 5 weeks they sent it back to me and it still was not working correctly. I decided to see if I could resolve the issue which I was able to. Thank goodness. I would have hated to send the phone back to HTC for nothing again.
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Man! Make me nervous when reading this lol. The warranty on HTC device isn't up to it standard.
Sent from my HTC U12+ using Tapatalk
I'm sorry if I made you feel uneasy but I figure just wanted to give you a head's up on HTC repair service. I found another thread on this particular topic and it was disappointing to read all the issues customers had with HTC repair (USA).
next time if you have a warranty issue, you can try asking the HTC DACH contact on facebook/twitter... they are actually replying properly and maybe even able to help properly. it's sad to see so many bad things with USA repair as in Europe it's quite good...but also depends on if you are in contact with them per private message or just via e-mail... via private message on facebook it works out much better
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
pixelvisions said:
Two and half weeks later, the local repair shop tells me they ordered the wrong part (probably for the U12 Life) and worse they are unable to source a U12+ replacement screen anywhere in the world. I can't find a place to buy one either, with the sole exception of an Indian supplier asking more than $300.
Does anyone know where one can buy a replacement screen? Or how much HTC charges for repair? If it's more than $200 I'm giving up on this.
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Just happened to me, over the phone they quoted me $2-300, but it could be more or less after sending it in. I asked what is the point of a warranty and they said it's only software issues, and it doesn't cover user damages like cracked screens. Anyways, you and I are sinking in the same boat, with HTC not selling any screens themselves, or providing other alternatives besides their own repair center. Scam company at this point
HTC cracked screen repair update:
1. I sent HTC my U12+ to repair due to a cracked screen.
2. They email me asking for a credit card to charge for the repair ($200). They asked me to call them. They did not provide a phone number.
3. I called and they ultimately said someone will call me back in 24-48 hours to take payment because they can't take payment.
4. When asked how long it will take to repair once they have payment, he said they usually take 3 week from the time they receive the phone.
It's been 7+ weeks since they received the phone.
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
VidJunky said:
How do I get in touch with the Indian dude, I'll spend the 300 to look at the screen without cracks. Guess I got lucky if you call it that, everything works and the cracks aren't that bad but it is disconcerting that a screen can't be had anywhere.
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A website called "cellspare" sells the screen, but it's $339. I made the resolve to wait two months and see if screens are cheaper.