Database Info

New batch of g2x out.

I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App

Back-ordered and a new batch all in one day. Iz eye n heavon????

regP said:
Back-ordered and a new batch all in one day. Iz eye n heavon????
Click to expand...
Click to collapse
That would be impossible in practical world.
Let us know production date

Yeah, let us know how it turns out. I'm still holding on to mine before I get a replacement through Asurion, i'll have to ask for one from a new batch as well...

besthijacker said:
That would be impossible in practical world.
Click to expand...
Click to collapse
exactly.
10char

cczupich said:
I have been waiting for a me batch to do a replacement, so I called today and asked for a new batch replacement. He told me that they were sold out but I could get a new unit, everything included like the battery and box for a replacement from the manufacturer. He put in the order and it was already shipped by ups with tracking numbers. Also I have two replacements coming, so this is exciting. The rep did say that yes there were problems with the current batch and that a new one was coming,i just got lucky because I specifically asked for a new batch. Hope this helps clear up some questions. I will update once I get them to see if they are better.
Sent from my LG-P999 using XDA Premium App
Click to expand...
Click to collapse
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??

hire4blood said:
Did you call T-Mobile or LG? Reason why I'm asking is that it seems like my USB port is broke on the phone. I bought it at cellhub and T-Mobile won't exchange it. Can I call LG directly??
Click to expand...
Click to collapse
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.

I'm not sure which one to go with anymore. A fixed G2x with no lcd bleed sounds pretty enticing, but then there's the Sensation with the possibility of root on day one.. and Kal-El is on the way this winter. Android just isn't slowing down, lol.

sensation having root on day one is possible but I wouldn't hold my breath if I were you

Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...

I understand that what the rep told me might or might not be true. But it sounded like t-mobile put the order through lg. T-mobile them selves do not have any phones,i am aware of that, but the processing was fast and I already have a tracking number. I am hopeful but not foolish. I will let u guys know as soon as it comes what the date on it is. The rep said that it will be a new phone not a refurbished one. is there any other way of knowing how the device would be from a new batch?
Sent from my LG-P999 using XDA Premium App

baykakes said:
Highly doubt this! I'm not doubting that you were told this but doubting the fact you'll get a phone from a new batch. I spoke to MANY T-mobile employees over the phone when asking for a replacement and I even asked for a new one from a new batch and they told me that unfortunately I get whatever is in the warehouse and there was no way to ensure this or specify what I'd like...
Click to expand...
Click to collapse
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.

jrwingate6 said:
Same here. One even told me there was no way to get a refurbished one since it hasn't been out that long. I told her that was a complete lie and that I know of other people who got re-ferbs. Seems like every time I get told a lie or someone tries to roll my loyalty plan into a new plan it is by a female. No I just hang up and keep calling back until I get someone who sounds like myself. It might sound racist but it's the god damn truth.
Click to expand...
Click to collapse
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!

baykakes said:
Even I've gotten refurbished devices on several different occasions... I'm a female but in all honesty when I'm talking to the female t-mobile reps they seem to want to argue with me... I have however encountered a few good reps... I try to remain open minded but I have hung up on a few reps the dang "Chatty Cathy's" that think they know so much and wont shut up!
Click to expand...
Click to collapse
Seriously, I am really not trying to be a bigot, racist or sexist. I have encountered a couple females that knew what they were talking about and I didn't mean to lump all of the females in the same boat. What I really meant to say would come off racist but here goes anyway. As soon as I here a voice from a female that sounds like she's straight out of the ghetto I will hang up and call back. If the person sounds educated I will remain on the line and give them a chance.

Camille68 said:
If you didn't purchase the phone from T-Mobile, they wouldn't exchange it. You'd need to contact cellhub or LG.
Click to expand...
Click to collapse
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.

jrwingate6 said:
It might sound racist but it's the god damn truth.
Click to expand...
Click to collapse
Good Sir you now grace my signature of awesome quotes LOL!!!

Horsey said:
Its almost impossible to contact LG. Look at their site no real links or tabs for warranty or contact on their main page.
When I needed to contact HTC for a warranty issue it was quick with an email tab- they got back to me the next business day.
Click to expand...
Click to collapse
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp

I thought I killed my G2x Tuesday and ordered a replacement. It was a refurb I guess (in a white box). It had really bad screen bleed so I just mailed it back.
I got my original one working anyway.

Camille68 said:
Sorry, but you must not have looked very closely on their site. I went directly to lg.com, saw a link that said support (on the left), clicked on that, and saw a link for mobile phone support, clicked on that, and there are options for live chat, email or telephone support, all on the page. That took me about 5 seconds. Here is the link:
http://www.lg.com/us/mobile-phones/mobile-support/mobile-lg-mobile-phone-support.jsp
Click to expand...
Click to collapse
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?

hire4blood said:
You are right. I got an RMA # from them now via chat. I have a own thread open for it now: http://forum.xda-developers.com/showthread.php?t=1096710
Only problem I'm facing now is that the phone is rooted and has ClockWorkMod installed. I can put the stock image back on and do a factory reset/format. But I will not be able to unroot or put stock recovery back on without USB. You think it's worth to send it in?
Click to expand...
Click to collapse
I'm sure they reflash them when the refurb them.

[Q] do i need proof of purchase for phone repair??

i bricked my galaxy s II (dont ask...) and i sent it in. i dont have a proof of purchase, and the status currently says awaiting POP or proof of purchase. so i called and asked about it and got a mixed answer between i do need it and i dont need it... its some what confusing. what do you think?

Absolutely. They don't just repair any broken phone someone sends in.
--
Sent from my CyanogenMod-powered TouchPad.

TheBiles said:
Absolutely. They don't just repair any broken phone someone sends in.
Click to expand...
Click to collapse
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.

upichie said:
That makes sense, although I never had to provide any proof of purchase. Then again, I've only sent phones in that were on a contract, so maybe that works as such.
Click to expand...
Click to collapse
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?

minnieman said:
same, so i dont see why this time would be any different? at first they said i needed the POP but after she put me on hold for a few minutes she came back and said it was being evaluated and it should be back to me within 5-7 business days. however, the tracking status still says awaiting POP... da hell?
Click to expand...
Click to collapse
I guess you could wait it out and see.

If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.

russ18uk said:
If you buy it from a big-name store such as the typical phone retailers on the high street, they should just bung the numbers in their system and find out when you bought it.
I cannot even fathom why they even ask for PoP to see the date you bought it and such for phones that haven't even been out for more than 6 months half the time: it's pretty obvious a standard 1-year warranty would still be in date.
I bought my phone off eBay so I hope should I ever need it I can send it to a qualified service centre.
Click to expand...
Click to collapse
The Paypal invoice works just fine. I sent in my $1700 DSLR to Canon for warranty repairs with one, and there weren't any issues.
--
Sent from my Droid Bionic.

you know what? im going to call again and get this straightened out, its just ridiculous.

I recently brought mine in to the store and after hours of dealing with them then phone support they sent me a new phone. I never showed my receipt.

Please use the Q&A Forum for questions Thanks
Moving to Q&A

USPS left a notice for asus ????? what should i do?

i sent my TF101 for repair, i tracked the package and seems like they left a notice for them.
are they going to get it ? or not?
what should i do ???

TheUndertaker21 said:
i sent my TF101 for repair, i tracked the package and seems like they left a notice for them.
are they going to get it ? or not?
what should i do ???
Click to expand...
Click to collapse
not sure why you are freaking out.
It's their responsibility to pick it up.

horndroid said:
not sure why you are freaking out.
It's their responsibility to pick it up.
Click to expand...
Click to collapse
hah yeah i figured
i called them. i was really freaking out dude
thank you

TheUndertaker21 said:
hah yeah i figured
i called them. i was really freaking out dude
thank you
Click to expand...
Click to collapse
I would actually hope that they lose it somewhere because then they would be obligated to send me a replacement.

horndroid said:
I would actually hope that they lose it somewhere because then they would be obligated to send me a replacement.
Click to expand...
Click to collapse
Until they signed for it, it's not their responsibility. Usually there will be one more attempt at delivery. After which it will sit for about 2 weeks at the post office.
If no one pick it up at that time, it will get "return to sender". Also if the USPS do loose it, you'll have to file with them. Take up to six months for resolution.

baseballfanz said:
Until they signed for it, it's not their responsibility. Usually there will be one more attempt at delivery. After which it will sit for about 2 weeks at the post office.
If no one pick it up at that time, it will get "return to sender". Also if the USPS do loose it, you'll have to file with them. Take up to six months for resolution.
Click to expand...
Click to collapse
Naw. It is their responsibility.
The OP correctly sent his TF to them, to the right address. He has performed his part of the deal.
Asus is obligated to take the tablet and perform their part of the deal. If they don't pick it up and USPS returns the tablet to the OP, Asus is obligated to refund the OP the full shipping cost he paid to mail his TF to them.
If his TF is somehow lost, Asus is still responsible because it happened as a result of their neglect to pick up the tablet. Yes, USPS would also be responsible but so is Asus.

baseballfanz said:
Until they signed for it, it's not their responsibility. Usually there will be one more attempt at delivery. After which it will sit for about 2 weeks at the post office.
If no one pick it up at that time, it will get "return to sender". Also if the USPS do loose it, you'll have to file with them. Take up to six months for resolution.
Click to expand...
Click to collapse
dude dont say that, you scaring me.
they told me, they gonna get it by monday. then check RMA # for updates
i hope they do get it. would be ashame if i lose my TF

[Q] Please Need Help With Verizon Bricked S3

So I bricked My Verizon S3 recently and now stuck with a dead S3 so I decide to do research and find what to do. (International Rom)
So I learned about JTAG and purchased a JTAG service on Ebay for $29.95
(Sent it out, received conformation on receiving the item, day later recive email that
"Hi,
I was able successfully flash the bootchain and repair the bootloader, but the phone does not boot to download mode. The phone may have hardware defect preventing it booting. I will ship the phone back to you and process a refund. you will receive your return tracking number via Ebay shipping. Sorry your phone could not be fixed."
So got it back and sent it to Samsung and got BER (Beyond Economical Repair)
Got it today
What should I do?
Should I send it to mobiletechvideos even though It's already been JTAGED and also the fact that there refund policy is very iffy since I'm spending about $90 for service and if there unable to fix it I get $60 back
Sorry for the long post but really need help on what to do Please and thank you

Oh man sorry to hear that. If it was me id take the chance on losing $30 and send it in, only because id want a 2nd opinion. worse case you part it out on ebay.
Sent from my SCH-I535 using xda app-developers app

Similiar
ekun-AD said:
Oh man sorry to hear that. If it was me id take the chance on losing $30 and send it in, only because id want a 2nd opinion. worse case you part it out on ebay.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Thanks for the reply
Maybe I should. I'm just looking for someone who's been in my situation and were successfully able to get the bricekd S3 unblocked

Bump
Bump

itzleo94 said:
Bump
Click to expand...
Click to collapse
Not sure what more you're expecting anyone to suggest besides sending it into Mobile Tech. I guess you could email them and ask for their input on what the previous failed JTAG attempt stated. Wouldn't hurt I suppose. Mobile Tech Videos is usually the service I see folks send their GSIII into.
Sent from my SCH-I535 using xda app-developers app

If it doesn't boot at all you can always take it to the Verizon store you bought it at and tell them that it's broken and wont turn on anymore. I'm not sure how long their warranty is good for.

What an experience! :(

Well what can I say, a complete farce from start to finish.
From pre ordering to the numerous phone calls and emails to cancel my order and then to try and return my phone for a full refund.
In the end I had to get the police, Santander bank and trading standards involved to get my money back.
I had to wait 3 weeks for my order to ship to me in which time they wouldn't cancel my order even though the phone wasn't built or shipped.
They then said they would send out a pre paid label for me to return the phone, 6 times I had to request this and they never sent the labels while the 14 day returns time scale ran out due to this! I rang DHL and they told me no request was ever made for a returns label!
This left me with no option but to contact the police ,my bank and trading standards, all of whom were brilliant and helped me out :good:, my bank did a charge bank and refunded me my money back. All emails that I sent and received was shown to the above and once Motorola found out I had contacted the above they refused to respond to me anymore
I now have a brand new and sealed moto x style sat on my shelf , I have my money back and I have done all I can to return the phone, I don't know what to do with the phone now?
This was my 1st experience with Motorola, I have read similar experiences , and no doubt that there are lots of happy customers. How can they treat customers like this.
Motorolas loss was Nexus 6p gain

Interesting, I got my return label in about an hour because I requested it online. No phone call was needed. I didn't send my phone back but I could. From what I have read that is the way to do this, go online, submit a return within a few hours you will have an email with the label, end of the issue. I think you will eventually have to send it back or more legal issues may occur.
Seems to me that the phone support is poor so just don't go through them

I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!

Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk

ant78 said:
I wasn't aware you could request online, but I had numerous emails and phone calls asking for a returns label that should have been noted.
Yes i have the kept the phone in safe keeping until they ask for it back!
Click to expand...
Click to collapse
joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.

joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola

joshw0000 said:
Did you check your junk mail folder? After 6 requests I feel like they would have sent at least one label.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
joshuadjohnson22 said:
I've heard of others who had this issue, but just go online and you'll have your label before lunch. Omit the problem (phone support) and you wont have any issues.
Click to expand...
Click to collapse
To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !

ant78 said:
To be honest I really can't be bothered anymore as Motorola have messed me around for a good month, now they can do the chasing !
Click to expand...
Click to collapse
well good luck and enjoy the nexus

joshuadjohnson22 said:
well good luck and enjoy the nexus
Click to expand...
Click to collapse
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?

ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
Click to expand...
Click to collapse
doesn't matter at this point. Within the 14 days you can use the device as a daily driver so to them it doesn't matter. If I were you I would play with it. Just don't break it lol

Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?

ant78 said:
Thanks, although I was really looking forward to the style, I'm still tempted to open up the box and have a little play but perhaps I'm better leaving it sealed?
Click to expand...
Click to collapse
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk

You know, reading this post just made me decide to go ahead and unlock my device (that I've had for a week) for rooting/moding. I was on the fence because if I unlocked it I would have lost my warranty. But knowing I will never have to deal with Moto Customer Service is a good thing. I won't wanna lose my phone for weeks if something goes wrong anyway, so I'll be better with my local repair shop.
My previous phone, Galaxy S4, developed the dreaded swollen battery. And they wanted me to send it back for a replacement, instead of just sending me a battery. So that makes me not want to deal with customer service at all.
Sorry to hear about your experience. though.

jonathanbailie said:
Man, I feel for ya. I hate seeing stories like this. A horrible customer service experience can completely ruin what would otherwise be a nice device experience. Glad you got your money back in any case.
Have you considered giving the device another shot since you now have it? You'd have to send the money back again, but you wouldn't have to wait on shipping.
What made you not want the phone in the first place? Delays in shipping?
Click to expand...
Click to collapse
Thanks, it has been a rough ride!
I only cancelled when i saw the nexus 6P

joshw0000 said:
If it were me, I'd leave it sealed for 90 days at least. If at that point there is no dispute to the charge back from the bank, no contact from Motorola, etc, you should be safe to say you have a free phone. Keep in mind, just because you got your money back doesn't mean Motorola isn't disputing it on their end. And the bank could at any moment take that money back. If it comes to that, you could need to provide a sealed box device. If you can't, you could be out of luck.
Right now you have a free phone. If you sit on it for a few months, and nothing more comes of it, you still have a free phone.
Sent from my XT1575 using Tapatalk
Click to expand...
Click to collapse
Im intending to keep the phone sealed now, i dont think i have heard the last of Motorola support! Lets see how long it takes for them to send out a label now i have my money back!

I got full refund after having phone for like 5 days, unlocked boot loader and all, no issue at all, then bought the bigger internal memory one, which I should have from beginning. i think you go a bad luck kinda deal my friend

Sorry you feel that way...
Sent from my SCH-I545 using Tapatalk 2

ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
Click to expand...
Click to collapse
For me, the prepaid return label was FedEx, even though the package originally came DHL. Might want to check with them.

This is why I bought mine from Amazon, but I'm keeping it.

ant78 said:
Yes that was the first thing I checked, the police and my bank also asked the same question! Like I said DHL confirmed that no return was ever requested from Motorola
Click to expand...
Click to collapse
Motorola contracts FedEx for the return. Not DHL. You went the wrong route.
Also, make sure your Motorola account has the correct email address. I used Google Plus login when I created the Motorola account and it showed some weird email address when I check my Motorola profile. I had to go in there and updated to the correct email address.
You will want to send the phone back. Contact any FedEx retail location, give them your address and they may have your label on file. If you decide to keep the phone, Motorola might bill you for it. If you don't pay, they will send you to collection. Good luck.