Related
Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks
It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)
I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!
I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App
Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!
so what was the Problem is it becoz of Skype?
no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App
DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.
Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!
Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.
DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on
Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.
Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
ben_pyett said:
Hmm.....does sound like the heat has done it in....damn!
Although there are plenty of other countries where the temp is close to this all the time, you would have thought....
Try installing close to stock ROM with no apps installed, (Yes perform wipe). I'd suggest installing battery moniotr widget and get iot to log full details (including apps), force log in sleep mode so that you can at least see when it dies and what temp it's at when it does and what apps are running at the time.
Although does sound like warranty return issue (at least this way you get a new motherboard and possibly even a new device)...(you might want to check the recommended running temp levels in the warranty book first - just so that you get your story straight)
Positive note: at least its still functioning so that you can re-install RUU etc and mask S-OFF before returning it?
ps
Mines done this a couple of time over the last few months...although I always figured that I've hit the buttons in my pocket?
Click to expand...
Click to collapse
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
olyloh6696 said:
Cheers Ben! Love how your always here to help!
I'll try installing battery monitor widget , and go back to stock, s-on
So do you think it was the heat that damaged the phone? My ipod touch and zte blade were left in the car, but they work 100% fine
I've checked the warranty thingy, it says do not expose battery to 60 degrees or higher.
But to be honest, I dot really know how hot it could get in the car... Florida is very hot!
I'm just waiting for a reply from HTC now
The phone works fine everywhere else, its just this problem.. I tried cooling the phone by switching it off and taking the battery out, and leaving it for an hour.
The thing with this problem, is that it is entirely random! It sometimes last ages in standby before the problems occur, or within 10 minutes.
How can I prove it to HTC??
I wouldn't worry too much about your phone doing the same once in a few months or so
Mine is happening at least 6 times a day!!
I'll try to keep the thread updated to how it all goes
Cheers Ben
Sent from my HTC Desire S using XDA Premium App
Click to expand...
Click to collapse
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
ben_pyett said:
Hello,
Could have been the heat, but could simply be a faulty motherboard....either way a new device might be a good thing, 1/2 way through your warranty period.
Don't know how hot it gets in cars in Florida....but I know that it can kill pets let alone phones!
Cheers, not worried about my phone, just trying to relate that's all
You're just going to be have to forcefull in your email and exaggerate...even
best of luck
Click to expand...
Click to collapse
Yeh thanks I think it must be the heat that damaged the phone; it was working perfectly before for the last 3weeks!
My phone is just a month old now
Hopefully they just send me a new phone
I tried to act pleading in the email, but I did not mention anythig about leavig it in heat or the car. I just said it keeps crashing on me...
Hopefully I get a reply soon tommorow!
Sent from my HTC Desire S using XDA Premium App
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
olyloh6696 said:
Hi, been away from the forum, as i have just got back from holiday
i am having a prblem with my desire.. i went to florida, left my phone at the theme parks, desire s, zte blade, ipod touch in the car for 8 hours in around 30-40 degrees. since then, my desire s has been faulty.
my touch, and zte work fine, but my desire has a major problem now. it works normal in use, but when i lock it and put it into sleep mode, when i try to unlock it , it will start up the whole phone again. basically, it powers off on its on randomly in sleep mode.
The problem is really annoying. it is also very common on the desire hd..
http://www.google.co.uk/search?sour...360GB360&q=htc+desire+hd+randomly+turning+off
Im running leedroid port from dhd. i thought the rom was the problem, but it isnt. i flashed other roms, hydrogen, but the problem still exists. shoud i test the stock unrooted ROM?
i dont think it is a software fault anyweay. the phone was working fine for 2 weeks running leedroid, then suddenly i have the problem now.
i have emailed htc, and awating a reply now. so will i need to get it repaired? or replaced as a faulty unit?
Click to expand...
Click to collapse
A2Z said:
Though my phone was not left anywhere where temp was extreme, mine is also doing this since this week,, Also a few months old and I blame the apps installed . I ahd battery monitor and suspected just that prog..
I have not yet gone to a clean rom yet but selectively remove apps till I find improvement....
Meaning there are others with the same problem !
Click to expand...
Click to collapse
Yeh, some of them have the same problem after a couple if weeks old (not exposed to heat or anything) what causes this problem?
How often do u have this problem??
My old Nokia 5230 has the same problem
Mine has the same problem and has never been exposed to extreme heat. I think the power button is faulty and after some use it get stuck some times and closes the phone down. I started pressing the button with less force and the random power downs stopped happening.
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
A2Z said:
What happened? I have not found a relationship yet. It seems random too me so far. If it happens once more i will go to factory default plain htc stock rom (i have not fiddled with the device or rom)
If it then happens as well i know enough. I will see and report me experience in due time.
Btw its android 2.3.3 build 1.47.401.4
Sent from my HTC Desire S using XDA App
Click to expand...
Click to collapse
To be honest, I think its more of a hardware problem!
My phone was running fine on stock and custom roms for 3 weeks, then it just started last week when I left my phone in the car
A lot if desire hd users had the same issue as us!
I'm awaiting a reply from HTC now
Will update on what they say.
the heat probably was the culprit
my phone reaches around 45c at times due to the high outside temperature here,but i don't have any problems so i guess yours was heated more
but if you can, try changing the battery it may help
Random shutdown
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
Thanks for the replies everyone!
I received the following e-mail of HTC today:
Dear Oliver Loh,
Thank you for contacting HTC regarding your HTC Device.
I understand that you are currently experiencing difficulties with rebooting and random restarts.
I believe that the reason for this is because of a hardware issue.
In order to rectify this I would like you to perform the following actions:
) Make sure your device is fully up to date:
Menu - settings - about phone - system software update - tick box - check now.
) If possible test the device with or without a (new) battery, SIM, SD card.
To assist you further I have attached links to the HTC Support Site which will enable you to work through the above step by step:
http://www.htc.com/uk/support.aspx
Once the above has been completed you may be required to do a factory reset, for your convenience I have detailed the steps below:
) Restarting or factory resetting your phone:
Restarting your phone (soft reset):
If your phone is running slower than normal, an application is not performing properly, or your phone becomes unresponsive, try restarting your phone and see if that helps solve the problem.
Please remove the battery, wait for a few seconds, reinsert the battery, and then turn the phone on.
Performing a factory reset (hard reset):
Note: Factory reset will not remove the data and files that are in your phone’s microSD card.
Factory reset is not a step to be taken lightly. It will permanently delete all your data and customized settings, and will also remove any applications you've downloaded and installed. Be sure to back up any data and files you want to keep before you do a factory reset.
Performing a factory reset via settings
Performing a factory reset using phone buttons:
If you cannot turn on your phone or access the phone settings, you can still perform a factory reset by using the buttons on the phone.
1. With the phone turned off, press and hold the VOLUME DOWN button, and then briefly press the POWER button.
2. Wait for the screen with the three Android images to appear, and then release the VOLUME DOWN button..
3. Press VOLUME DOWN to select CLEAR STORAGE or (Factory Reset), and then press POWER.
4. Press VOLUME UP to start the factory reset.
Should the above solution not resolve your query please can you confirm the following and reply to me:
1) Has the device been recently updated/upgraded or changed:?
2) Has a new application been recently downloaded:?
3) Please can you turn off all applications and UN-install any which are unessential, As they may be causing issues:?
4) What have you already done/tried to troubleshoot your issue/s:?
5) When did your issue/s occur or re occur:?
6) Is you device or applications fully up to date:?
Should the above fail to restore your device to full working order, the device (MAY) need to be sent for repair.
I hope that this information meets with your requirements, should you have any further questions please do not hesitate to contact us again.
If this response has resolved your query, and you have no further questions please close this ticket by following the link below. Upon closure of the ticket you will be invited to complete our Customer Satisfaction Survey which should take no more than 1 minute to complete.
To send a reply to this message or let me know I have successfully answered your question log in to our ContactUs site using your email address and your ticket number xxxxxxxxxxxxxxxxxxx.
Sincerely,
Robert
HTC
Want to see what others are saying? Have a question to ask other HTC fans?
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We are unable to receive replies to this email account. Please visit us at htc.com if you have any questions or need further assistance.CONFIDENTIALITY NOTE : The information in this e-mail is confidential and privileged; it is intended for use solely by the individual or entity named as the recipient hereof. Disclosure, copying, distribution, or use of the contents of this e-mail by persons other than the intended recipient is strictly prohibited and may violate applicable laws. If you have received this e-mail in error, please delete the original message and notify us by return email or collect call immediately. Thank you. HTC Corporation
Click to expand...
Click to collapse
And today i can confirm the problem has occured 8 times today. Now it can do the problem up to 3 times in a row, when the device is in use.
It happened this morning 3 times, 2 in the afternoon, and as i am typing now, i just booted into recovery and the phone crashed on me twice at the recovery screen.
I will reply to HTC and tell them i have the stock rom etc, and will s-on my device and send it for repair soon hopefully
So what's your uptime since you changed??
rotem said:
I also suffered from this. A new Radio + ROM + cleaning some apps has solved the problem.
Click to expand...
Click to collapse
If the problem persists through multiple ROMs, it definitely sounds like a hardware problem. I'd return it to stock and have it sent in for repair under warranty.
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
LaKraven said:
Haven't read all replies... but this is a well-known battery fault (and isn't necessarily triggered by either heat or humidity... it is most commonly a manufacturing defect).
My very first HTC Desire S handset had almost exactly the same issue, only the battery from that handset would power off the phone only when the GSM picked up a signal (I.E.... you get reception, but the phone kills itself instantly. No reception, phone ran fine).
O2 replaced the entire thing under warranty (but I sneakily kept the battery to prove my theory). I placed that battery into my replacement handset, and behold.... EXACTLY the same thing!
Put the new battery in, everything works perfectly.
Bottom line: don't replace the phone, just replace the battery!
Click to expand...
Click to collapse
Hmm.. it does make a bit more sense that the heat could have affected the battery rather than the phone itself.
The battery is probably unable to run under low power that is used when put in sleep mode so it just cuts itself out altogether.
My hypothesis...
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
Julzx said:
i have the exact problem!!
i thought i was the only one... mine turns off at least 3-4 times a day for no apparent reason.
at first, i thought it was the heat during the summer.. but now that the temperature is getting milder i dont really think thats the cause.
sometimes when i place it on the desk and i tap it or just bump it hard enough it'll turn off.
i think its more of a hardware problem then software.
Click to expand...
Click to collapse
That's sounds like a bad battery connection, I'd take it back under warranty {if possible} as the chance of a fried eMMC chip must be high!
Hi guys!
I'm Running Leedroid 2.3.0 on my sensation since 2.3.0 was released.
I'm CWM v4.0.1.4 (charging fixed! blue text) on it.
The Phone ran perfect until yesterday. I didn't overclock and didn't do any other special tweaks, i used it as it was.
Yesterday i used google maps navigation for about 5 - 10 minutes. after that the phone was really hot. I stopped navigation and killed google maps with the stock task manager.
I put the phone into my pocket, about 20min later i noticed the phone turned off. it was still a little bit warm.
Now the phone doesn't turn on anymore. when i plug in the charger, nothing happens. not even the orange led turns on. absolutely nothing.
i've tried all combinations off pulling the battery, left it out for som time and plug it in again. try to charge....
No chance - the phone seems to be dead.
I've got no idea if it is a hardware or a software problem. how can i find out?
What can i do?
I think my warranty is void by rooting and flashing the custom rom.
You should check first if the Battery or the phone is the problem. Try getting another battery that u can try out. If it is not working, then probably your phone is dead. However, I would replace it with warranty. Since it's dead they can not turn it on and check if u modded it. Maybe they can detected that if they would take out the mainboard and connect it to some JTAG device, but I'm 99.9% sure they will not do this. Imagine the costs of doing this with every phone they get for replacement... It's not easy to detect if the Software on the phone was manipulated once the phone is dead due to a hardware defect.
What you can also try ist connect it to usb port on PC and try turning on. Does the PC detect anything?
PC doesn't detect anything.
I tried another battery today, same problem.
Do you think it is a hardware problem?
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Vineares said:
It may have gotten so hot it damaged some of the hardware. Like he said up there ^ take it to Tmobile and ask them to replace it. These things are notorious for overheating anyways so your story will be believable.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
agreed. warranty, warranty, warranty
i think it is best for you to bring back to the tmobile store to get it check or get a new replacement. dont answer too much questions if they ask because they might try to look for away to void your warranty or refuse for service.
I'll bring it to t-mobile tomorrow.
I got a new one.
T-Mobile replaced it.
glad they did!
nonione said:
glad they did!
Click to expand...
Click to collapse
thats a good news
Kids were playing games with this phone and one of them got pissed and throw the phone against the wall. Lucky there's no broken screen but the problem now is, this thing cannot powered on. Even with fully charged battery (charged with another HTC). Pressing both vol keys while inserting cable or vol keys while inserting battery doesn't work. Not even one led light goes up. Just dead dead! PC cannot recognize even after plugged in for several hours.
Jabbacks said:
Kids were playing games with this phone and one of them got pissed and throw the phone against the wall. Lucky there's no broken screen but the problem now is, this thing cannot powered on. Even with fully charged battery (charged with another HTC). Pressing both vol keys while inserting cable or vol keys while inserting battery doesn't work. Not even one led light goes up. Just dead dead! PC cannot recognize even after plugged in for several hours.
Click to expand...
Click to collapse
Owww...i think it is gone....
Sent from my Sensation XE with Beats Audio Z715e using XDA
Oooh is your device still under warentee? If so I would return and perhaps say it died. If there is not signs of physical abuse you should be ok. Hopefully they can fix under warentee? By any chance have you tried another battery? I know you charged but battery could have gone bad. Also check to see if your battery is LOOSE in its area, this sometimes happens and contact cam be restored by placing some paper opposite the contact area.see if it wiggles if so try the paper at the opposite side of contact, this can restore the contract with the battery and device. If that won't work I'd call in the warentee. I wish you the best and hope your issue goes back to normal! Good luck!
Sent from my Sensation 4G using xda premium
Jabbacks said:
Kids were playing games with this phone
Click to expand...
Click to collapse
Good idea, let the child play with the hundreds-dollar device.
I don't want to be rude, but this has bad idea all over it.
realsis said:
Oooh is your device still under warentee? If so I would return and perhaps say it died. If there is not signs of physical abuse you should be ok. Hopefully they can fix under warentee? By any chance have you tried another battery? I know you charged but battery could have gone bad. Also check to see if your battery is LOOSE in its area, this sometimes happens and contact cam be restored by placing some paper opposite the contact area.see if it wiggles if so try the paper at the opposite side of contact, this can restore the contract with the battery and device. If that won't work I'd call in the warentee. I wish you the best and hope your issue goes back to normal! Good luck!
Sent from my Sensation 4G using xda premium
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I am afraid HTC will see that there's been physical abuse to the phone, since he can't see everything that's broken. When they open up the phone, it could bee possible they see something they do not want to see like a loosend chip or even a broken motherbord, and that is rather hard to achieve. Maybe he's lucky, maybe not. I don't know...
Well, in such a situation, there is very little you can do unless you are capable of repairing the phone yourself.
HTC will not provide you with warranty if there is any physical damage.
However, since there is barely any damage on the outside, try and play it off as a DOA.
Tell HTC that the phone just went dead for no reason & wouldn't switch on at all.
If you're lucky, then they give you a replacement. This is applicable only if your device is still in the warranty period.
kgs1992 said:
Well, in such a situation, there is very little you can do unless you are capable of repairing the phone yourself.
HTC will not provide you with warranty if there is any physical damage.
However, since there is barely any damage on the outside, try and play it off as a DOA.
Tell HTC that the phone just went dead for no reason & wouldn't switch on at all.
If you're lucky, then they give you a replacement. This is applicable only if your device is still in the warranty period.
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Ouch, lets lie to HTC and say that his kid didn't smash his phone. Kind of douchey if you ask me.
sshede said:
Ouch, lets lie to HTC and say that his kid didn't smash his phone. Kind of douchey if you ask me.
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^OT, but nonetheless, we void our warranty with S Off and conveniently get it back to stock when warranty claim is required. That doesn't seem like lying to you, does it?
All these modifications to phone software that we cover up is if course not lying, is it? We're all such moral human beings here, no?
If you get my point, well & good. OP asked for solution, I gave him one that made sense. If you have a better solution, I'm all ears my friend!
kgs1992 said:
^OT, but nonetheless, we void our warranty with S Off and conveniently get it back to stock when warranty claim is required. That doesn't seem like lying to you, does it?
All these modifications to phone software that we cover up is if course not lying, is it? We're all such moral human beings here, no?
If you get my point, well & good. OP asked for solution, I gave him one that made sense. If you have a better solution, I'm all ears my friend!
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Perhaps this is true, but S-OFF doesn't actually do any damage. Giving yourself the opportunity to flash a better rom than HTC chooses to provide us doesn't really do anything bad, it's only bad if you severely mess it up and have to send it back (and I still don't agree with performing S-ON to send it back for warranty).
To me, there's a pretty big difference between unlocking your phone's potential and giving your phone to a living catapult. The way I see it, smartphones are not toys. They can act as entertainment devices, but they are not toys. It's funny to see eight year olds bumping into people because they're too busy playing pinball on their iPhone 4S. You know it's bound to be dropped, scuffed, screen shattered, water damaged. You know it's gonna happen whether they're two years old or twelve years old. If you're that determined, get them a used iPod Touch and if they can maintain it, great. If not, well, there ya go.
sshede said:
Perhaps this is true, but S-OFF doesn't actually do any damage. Giving yourself the opportunity to flash a better rom than HTC chooses to provide us doesn't really do anything bad, it's only bad if you severely mess it up and have to send it back (and I still don't agree with performing S-ON to send it back for warranty).
To me, there's a pretty big difference between unlocking your phone's potential and giving your phone to a living catapult. The way I see it, smartphones are not toys. They can act as entertainment devices, but they are not toys. It's funny to see eight year olds bumping into people because they're too busy playing pinball on their iPhone 4S. You know it's bound to be dropped, scuffed, screen shattered, water damaged. You know it's gonna happen whether they're two years old or twelve years old. If you're that determined, get them a used iPod Touch and if they can maintain it, great. If not, well, there ya go.
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This is going terribly off topic. If you would like to discuss these issues, start a new thread. OP asks for a solution to the problem. If your post is a solutions or a valid suggestion, it is welcome, but please, let's not continue the OT posts.
Problem here with waranty is I'm not in the US. This is TMobile. I tried to shake the unit but couldn't hear anything loose.
Thanks guys for all your help. I'm trying to dig a little further. I'm sure there's got to be a simple answer somewhere. And if I find, I will post.
kgs1992 said:
This is going terribly off topic. If you would like to discuss these issues, start a new thread. OP asks for a solution to the problem. If your post is a solutions or a valid suggestion, it is welcome, but please, let's not continue the OT posts.
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Fair enough.
OP, there is a hardware issue with your device. I am almost certain it was caused by a child throwing it. You can take it to someone hoping it can be repaired, hopefully it's something as simple as a terminal that runs to the battery popping loose. You can also send it to HTC, to which they will repair it for a nominal fee, likely around one hundred and fifty USD.
They will definitely not repair it for free, because it was physically damaged. You can also lie to them, and hope they will cover it as a seemingly randomly dead unit, but odds are they will open it up and see physical damage. From there, they'll probably send it back to you - in it's previous condition.
Well firstly ouch. Secondly if it is the battery the device should boot with the USB in + no battery. Might help. Maby like my old TV it just needs another *light* bash?
Sent from my HTC Sensation XE with Beats Audio using xda premium
heavy_metal_man said:
Well firstly ouch. Secondly if it is the battery the device should boot with the USB in + no battery. Might help. Maby like my old TV it just needs another *light* bash?
Sent from my HTC Sensation XE with Beats Audio using xda premium
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I want you to try this on your phone right now and then proceed to eat your words. You cannot turn on the phone without a battery because the circuit is incomplete!
Ok boys, PC can now recognize phone as "Zeus Flash Device". Where do I go from here. I'm hoping if I flash something, it could put phone back to normal stage at least with lights on.
???????
http://www.xda-developers.com/wp-content/uploads/2012/03/jv553a.jpg?139d23
Jabbacks said:
Ok boys, PC can now recognize phone as "Zeus Flash Device". Where do I go from here. I'm hoping if I flash something, it could put phone back to normal stage at least with lights on.
???????
http://www.xda-developers.com/wp-content/uploads/2012/03/jv553a.jpg?139d23
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Can you please click the link in my signature and come on over to the IRC?
Which one, you have 2 links. what is your irc? ######?????
Jabbacks said:
Which one, you have 2 links. what is your irc? ######?????
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#helpmenow
webchat.freenode.net/?channels=helpmenow
query me once you get there.
All right guys, i was thinking, since the stuck pixel is something stuck, and will reset itself god knows when, and kernel if i'm not wrong is the thing between software and hardware that might do something to access power to the screen, I have read that someone had an HTC phone with stuck pixel, but removing battery would fix his stuck pixels
so um.. what if try to do some manual reset with modifying kernel to do something like reset everytime phone reboots.
Am i just speaking of impossible or it can be done by digging a lot with kernel development stuff ?"
I have OnePlusOne which had non removable battery. Tried to deplete battery completely but that didn't help.
Also i ran fixer app for 1-2 hours, but never risked to run it overnight, so is or safe to tin it over night?
Sent from my OnePlusOne using TapaTalk
Bump
Sent from my OnePlusOne using TapaTalk
brutalsam said:
Bump
Sent from my OnePlusOne using TapaTalk
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bump again )
I personally wouldn't have invested in a newly-established phone company until they were secured as reliable, but to each his own.
As to the problem, TL;(did)R. Therefore, would you please repost the actual question you have in clear, concise words?
Thanks.
thenookieforlife3 said:
I personally wouldn't have invested in a newly-established phone company until they were secured as reliable, but to each his own.
As to the problem, TL;(did)R. Therefore, would you please repost the actual question you have in clear, concise words?
Thanks.
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Phone is awesome, far more than that.
But stuck pixel is kind of thing that does happen, remember the thing with HTC.
I just want to ask 2 things.
First:
I was thinking, if kernel has something to do between software and hardware, i saw someone's post regarding an HTC phone with stuck pixel, he said removing battery would fix stuck pixels on his device, so that surely had something to do with screen's power management. The question is can kernel manipulate that in order to fix stick pixel ? Stuck pixel as far as i know gets healed itself good knows when.
Second.
I tried running stuck pixel fixer atop for 1-2 hours without proper results, and what i want to do right now is to leave or overnight. Is it safe to to so? Like leaving it doing it's fix stuff with charger plugged?
Sent from my OnePlusOne using TapaTalk
brutalsam said:
Phone is awesome, far more than that.
But stuck pixel is kind of thing that does happen, remember the thing with HTC.
I just want to ask 2 things.
First:
I was thinking, if kernel has something to do between software and hardware, i saw someone's post regarding an HTC phone with stuck pixel, he said removing battery would fix stuck pixels on his device, so that surely had something to do with screen's power management. The question is can kernel manipulate that in order to fix stick pixel ? Stuck pixel as far as i know gets healed itself good knows when.
Second.
I tried running stuck pixel fixer atop for 1-2 hours without proper results, and what i want to do right now is to leave or overnight. Is it safe to to so? Like leaving it doing it's fix stuff with charger plugged?
Sent from my OnePlusOne using TapaTalk
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Ah, yes. Still, I'd probably wait until One+ is firmly established to buy a phone from them. Just a precaution of mine.
Answer 1: If I'm not mistaken, stuck pixels are a hardware issue, not a software issue, and therefore I don't think that there is a software solution to stuck pixels.
Answer 2: You definitely can safely leave it overnight, as time almost always helps fix problems. Try it, and see what happens.