Called T-Mobile up, it is a software bug that HTC is actively working on. In the mean time, I have NO 3G/4G. I'm stuck on GSM 2G. :/
They coughed up the data portion of my bill, which was nice. Is there any way to fix it in the meantime?
I get 4G fine!
Sent from my HTC VLE_U using xda app-developers app
Same here. Not getting 4G. Seems like quite a few is experiencing it. Look at the Tmobile support forums for HTC one S.
Flash a custom Rom, get 4g back. At the very least I would root and take a look at the build.prop settings, might be something simple in there. If you'd like, upload your build.prop file so we can check out out
Sent from my HTC One S using xda app-developers app
pritz786 said:
Same here. Not getting 4G. Seems like quite a few is experiencing it. Look at the Tmobile support forums for HTC one S.
Click to expand...
Click to collapse
I'm going to attempt to run the RUU to go back, but I doubt it will work since I'm downgrading. :/
tgtoys said:
Flash a custom Rom, get 4g back. At the very least I would root and take a look at the build.prop settings, might be something simple in there. If you'd like, upload your build.prop file so we can check out out
Sent from my HTC One S using xda app-developers app
Click to expand...
Click to collapse
Would I still be able to revert back to stock rom jus incase I have to return it.
Well... now that I can't downgrade via RUU... :/
Alright, I can't take it anymore. CM10 didn't fix the issue AT ALL. I am stuck on Edge no matter what ROM I'm on.
Here is the thread on T-Mobile's forums about the problem
support.t-mobile.com/thread/33209?tstart=0 (I'm a new user here, can't post links, you'll have to cut and paste)
The problem appears to be specific to certain phones. I tried my SIM card in a demo phone at the T-Mobile store and we updated their phone to the latest version while I was there and it did not have a problem connecting to the 4G network.
I checked the software versions on their phone vs. mine and they all match.
This update contains a new HBOOT and radio update. Because of the HBOOT update, there is no way to roll back to a previous version. I am guessing that the problem is with the radio update since custom roms do not appear to fix the problem. Because of the new HBOOT, there doesn't appear to be a way to downgrade the radio either.
I contacted HTC and they were no help. They told me they were aware of the problem and were working on it, but had no ETA for a fix. T-Mobile told me they were unable to exchange the phone since there is no guarantee the new phone won't have the same problem.
The problem is a hardware issue with the one s.
Turns out a chip is fried affecting your 4g.
Even after installing another Rom, it won't fix your problem.
Happened to me and I got mine replaced.
It's not specific to the 4.0.4 update. It affects non upgraded phones as well.
If your not getting 4g then you got a bad phone.
dellenrules said:
The problem is a hardware issue with the one s.
Turns out a chip is fried affecting your 4g.
Even after installing another Rom, it won't fix your problem.
Happened to me and I got mine replaced.
It's not specific to the 4.0.4 update. It affects non upgraded phones as well.
If your not getting 4g then you got a bad phone.
Click to expand...
Click to collapse
I was getting 4G fine right before the update. Right after the update, no 4G. Others have had the exact same problem caused by the update. T-Mobile says it is a problem with the update affecting certain handsets. HTC says it is a problem with the update affecting certain handsets.
Are you saying the process of applying the update is frying certain handsets since the problem is only showing up by applying the update?
There is no 4g for the one S because the chipset does not support 4g.
If I helped in any way please hit thanks
I happened to encounter this issue. But my handset was defective because it was brand new and I'm stuck on 2g. I am waiting on a replacement phone. I literally just had it delivered today and it sucks having this problem right out of the box.
Digitoxin said:
I was getting 4G fine right before the update. Right after the update, no 4G. Others have had the exact same problem caused by the update. T-Mobile says it is a problem with the update affecting certain handsets. HTC says it is a problem with the update affecting certain handsets.
Are you saying the process of applying the update is frying certain handsets since the problem is only showing up by applying the update?
Click to expand...
Click to collapse
That is how mine was. My phone got "4G" (HSPA+) before the update, no luck after the update.
Same problem here with 4. 0.4. Went to CM10 and got 4G again. My MMS doesn't work though
I actually had this happen on the phone I bought directly from my local T-Mobile store last Friday (10/05). I went back in the next day after discovering the thread on the T-Mobile support forums, and they exchanged the phone for me in-store, there on the spot. I have perfectly functioning 4G now, but I'm terrified to run the update for fear of it happening again.
Does any one know if there's any kind of data specifying a certain production run of phones, or anything of that nature?
CrayzyBoy said:
There is no 4g for the one S because the chipset does not support 4g.
If I helped in any way please hit thanks
Click to expand...
Click to collapse
Are you retarded?
trmacdonal that is not very nice.
And not really in any way helpful.
According to the most recent post in the T-Mobile support thread, HTC is aware of the issue, has no idea what is causing it, and has no ETA for a fix. Glad I went and got another phone when I did, but I'm fairly miffed that I can't update without fear of turning my smartphone in a, well... phone.
Interesting that this happens only after the 4.0.4 update. I'd like to keep my fast connection; is there a way to keep the phone from downloading and applying the update?
I had a similar issue with my HTC G2 two years ago. HSPA icon appeared, but only one arrow would flash; no connectivity. I could connect to the Internet only using 2G and WiFi. Some devices had the issue, others did not. It lasted for about a month or two, then the issue magically disappeared. Perhaps they rolled updates when the problem occurred and resolved, I'm not sure. If I disabled WiFi on the G2, sometimes the HSPA would connect; there seemed to be an issue switching from WiFi to HSPA. Unfortunately, it sounds like the One S has a slightly different issue. I'll continue to monitor this thread and the one at support.t-mo.
Related
I applied the update late Friday night and have not been able to get a 4G signal since. I'm normally in a strong 4G area and had not had any problems like this in the past except for the nationwide outage of course.
I've tried battery pulls, toggling LTE off and on and even did a factory reset. I then talked to tech support and they did a few things on their end that were unsuccessful. They then told me to get a new SIM card but once again, no luck.
Tech support is at a loss to explain what is going on and has escalated it to the higher level of support. It can take up to a week for them to get to a ticket so I guess I'm SOL until they take a look at it.
Anybody else having 4G problems since the update?
I haven't applied the update but have been stuck in 1X all day as well. I also pulled the battery, switched back and forth on Rev A, and toggled LTE. Nothing. Was going to revert back to a saved ROM next. My wife's phone happily receives 3G.
Did the update Friday night and 4G is as strong as ever.
Sent from my Verizon 4GLTE HTC THUNDERBOLT
My 4g is also working. What is weird is when I loaded a ROM I lost all signal. I loaded another Rom and nothing. I had to load radio file in hboot and I was back in business.
yea in such circumstances I had reflashed the radio and it works just fine, give it a shot
Received a replacement today, popped in the SIM card and am back to 4G. No idea what happened but the update is definitely to blame.
Yeah I got mess up too with the new update. Had to get a new simcard today and it work ok.
4G working just fine for me also
jmz768 said:
Received a replacement today, popped in the SIM card and am back to 4G. No idea what happened but the update is definitely to blame.
Click to expand...
Click to collapse
glad you got it worked out. I would have reflashed just the radio to try and fix it.
Having this issue as well since yesterday (7/11). Loaded Th3ory 5.0 with the newest radio to two different Tbolts (mine and a coworkers) and we're both experiencing the same issue. Flashed different versions of the radio, including the newest one again and had 4G come back for a short period of time before all service was gone again. Not sure if its an issue with Th3ory rom itself and since I cant post in that thread until I make a few more spam posts about nothing to get my post count up, I figured I'd post it here.
in Mid-town NYC where 4g has never been an issue before.
I should add that I wasn't rooted.
What happens if you're Rooted and running a custom ROM and you do a SIM Card pull? I really want to try this method, but i'm scared this will force my phone to download the new OTA update and that i'll either brick my phone or run into some serious issues.
I have had trouble for the last two days getting 4G, never had a problem before.
Orange County, CA area.
BAMF remix 1.8.6 w/2.5 radio.
Dyerseve3160 said:
Having this issue as well since yesterday (7/11). Loaded Th3ory 5.0 with the newest radio to two different Tbolts (mine and a coworkers) and we're both experiencing the same issue. Flashed different versions of the radio, including the newest one again and had 4G come back for a short period of time before all service was gone again. Not sure if its an issue with Th3ory rom itself and since I cant post in that thread until I make a few more spam posts about nothing to get my post count up, I figured I'd post it here.
in Mid-town NYC where 4g has never been an issue before.
Click to expand...
Click to collapse
don't think anyone else is having problems. Might be network issues in your area. Just flashed gingertheory 5.0 yesterday with the new stock 2.0 radio from the update and no problems.
I am having the same issues 4g is gone and only stuck on 1x
Make sure you check your sim and battery cover.
Sent from my ADR6400L using XDA Premium App
kuwlness said:
What happens if you're Rooted and running a custom ROM and you do a SIM Card pull? I really want to try this method, but i'm scared this will force my phone to download the new OTA update and that i'll either brick my phone or run into some serious issues.
Click to expand...
Click to collapse
You dont need to pull out the sim card, pulling the battery is good enough. All it does is update the PRL.
nrfitchett4 said:
Make sure you check your sim and battery cover.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Yeah just tried battery pull etc.. no luck uggh thnx though
Sent from my ADR6400L using XDA App
I'm also off 4g since update... They are sending new sim card hope it works... OTA went w/o hitch... But no 4g... Would modem reset help?
Sent from my ADR6400L using XDA App
I'm in the same boat.... I used to get 3-4 bars of 4G service at my home, now after the update I barely get 1 bar of 3G service. I have to force the phone to lock onto 4G by choosing LTE only.
Sent from my ADR6400L using Tapatalk
Anyone else think a radio update will fix this seems odd now it's full bars but just a second ago it was no bars or is Anyone else noticing this
Sent from my HTC VLE_U using XDA
No bars again on and off wtf
Sent from my HTC VLE_U using XDA
I went into the About section of the settings and then Network and watch it constantly switch from HSPA to UMTS and something else, but the TMO 4G icon remained at all times even though the signal strength indicator went from 1-4 bars.
Something is definitely messed up with this phone!
Yes many others including myself has the same issues. As suggested in other threads call up HTC to file a complaint so that they can escalate it to the tech department and push them to release an update for the radio. I even went on twitter to stick it to the man lol.
Sent from the (problematic?) One S.
yes, Its a bug in the radio, not a fault with the handset.. I too have it as well as 100's more users.. There have recently been some OTA updates released with a new radio which fixes this issue... So hang tight it will get better
azzledazzle said:
yes, Its a bug in the radio, not a fault with the handset.. I too have it as well as 100's more users.. There have recently been some OTA updates released with a new radio which fixes this issue... So hang tight it will get better
Click to expand...
Click to collapse
Some was saying that it didn't work for them and that the signal issue got worst after the OTA update. i'm really hoping that it's the radio. I went to the store to swap SIM to see if that would resolve it for me. so far.... still the same signal issue, unfortunately. I have two days left to return it and I'm really considering it, even if I have to eat the $50 fee..
Mine was doing that. But not no more. All I did was put it on WCDMA only haven't had that problem since
Sent from my HTC VLE_U using XDA
The above ^^ was suggested to me by HTC but didn't work.
I'm on my second One S with the same problem. HTC advised I exchange it. I did so and second one was the same. They then said they wanted the phone back in for investigation and repair. I'll now wait and see what they do with the phone, if anything. It's been sent back and the ball is in their court. I get really rubbish reception on the One S when there is a strong signal in my area. All that said the signal strength readout bounces about all over so something is amiss. I'll report back once I hear anything or I get the phone back.
I've not had the software update BTW.
rolliesandoval said:
Mine was doing that. But not no more. All I did was put it on WCDMA only haven't had that problem since
Sent from my HTC VLE_U using XDA
Click to expand...
Click to collapse
I'm currently doing this and it seems to do a little better. I'm on my second handset and the issue is still there. TMobile employee with the One S are also having the same issue so. I'll wait to see if the software update fixes it. If not I will have to tell my phone insurance company to replace the one s with a comparable phone. Then I'll stick it to HTC lol. My last phone was a G2 and it was a solid phone that can still run with some of the big boys and reception was fantastic.
Sent from the One.
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Yes sir that would be a common issue among the hox .
plau13 said:
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Click to expand...
Click to collapse
When you say "XL," so you mean an imported XL from Asia? Rogers? AT&T? The AT&T's the one having some radio issues. I don't think the Rogers' is. And if you imported yours there could be a number of reasons you're having connectivity issues.
@barryH_GEG: I live in Hong Kong and the One XL has the right bands for 4G and HSPA+.
@tyshemi: is there a software fix to this or is returning it the only option?
plau13 said:
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Click to expand...
Click to collapse
Gentlemen,
What the h.. is with this phone? I got it as well last Friday and I have exactly the same problem - it loses all mobile connectivity and only emergency calls can be done .. for which a SIM card won't be needed. It doesn't look like a software pronlem to me, it looks more like a hardware problem! I've seen this behavior immediately after I received the phone and I immediately went with the phone in a Vodafone shop. The guy did not look surprise at all. He took out the micro SIM for couple of times and after wards it worked OK. I went home and after couple oh hours it happened again!!!
@ HTC developers:
Gentlemen, are you joking with this device? What's going on in the testing team?
Indeed it is a LTE phone - and it is known already that there are lots of problems with the 4G software, but the SIM card not to be seen by the mobile? How could this be possible???
Please do something about this!
I will send back this device immediately!
Cheers
I myself have exchanged my HOX for this issue twice now. AT&T knows about this issue and refers to it as a manufacturing defect with the SIM card reader while not in a LTE area.
Sent from my HTC One X using xda premium
In Australia, we have this issue on our 32GB One XL. Apparently it's a particular version of micro SIM. One specific version has this issue, the other doest.
I've seen it happen a couple of times on mine since I got it. If it happens again, I'm going to put some very thing pieces of paper under the sim card to make it marginally thicker and press firmer against the contacts when it's inserted.
plau13 said:
Hi since I can't find a forum for the One XL I assume it's shared within this one.
I just got my One XL yesterday and it's been having what seems to be a SIM card problem. The phone will be normal sometimes but will lose all mobile connectivity suddenly. Is this a known problem? The connectivity comes back on its on but it could be after a few minutes or few hours. Apart from returning the phone, is there anything I can do? Note that WiFi works perfectly.
Click to expand...
Click to collapse
by all mobile connectively u mean wifi too?
i have this problem too.dont lose wife though..and i am not sure its hardware or system fault.... since i failed to notice it when i was using stock.. so i having feeling its something after rooting
so i reverted to stock .. and haven't got any troubles yet.. hopefully it doesnt come back .. i have been using it heavily too
Edit: never mind it dropped signal twice already now
dkirchik said:
I myself have exchanged my HOX for this issue twice now. AT&T knows about this issue and refers to it as a manufacturing defect with the SIM card reader while not in a LTE area.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
Hi guys,
Just to give you an update about my HTC ONE XL. Unfortunately, I have only bad news about it !
I went yesterday to Vodafone shop and they changed the micro SIM card. They gave me a different one - also a brand new one, and I have the same problem, the phone loses the connection with the SIM card. Since yesterday it happened already twice! I've seen some discussions here about the WiFi. Just to mention that in my case the Wifi can be used, only the network is gone and stays gone until I restart the phone.
HTC ONE X also loses the connection with the SIM?
My micro SIM card does not have a 4G subscription anyway..
Cheers
Try putting tape on the plastic side of the microSIM to see if maybe you can get a more solid connection?
My One XL would keep loosing reception and saying "no sim" even though it was clearly working. I deactivated my SIM pin and it seems to have stopped dropping out and saying "no sim" Give it a try.
I have One XL and I have no sim issues, it could be the piece that you use. As for the signal drop, it does happen to me sometime, and I think it tries to connect at LTE then goes back 3G. Try to force 3G only then try.
Setting on network menu could help too. Try *#*#4636#*#*
Sent from my HTC One XL using Tapatalk 2
Been having the same issue and found it in the logs. Not sure if other people are seeing the same thing though. Post with info.
Hi guys,
I sent back the phone last week and yesterday I got a new one with a "newer" IMEI. Since yesterday, the phone did not lose the connection with the SIM card.
I was told that, indeed, some of the first HTC ONE XL modeles released on the market had the problem described by us on this forum/topic. The nature of the problem, hardware or software is not known to me so far but I believe it's a bit of both..
Cheers
This happened to me and updating radios to 1.88 or higher fixed it. did not work well with 1.85 radio. Radios dont come with custom roms. They have to be installed separately or with a ruu. There is a radio thread in development. You must be rooted. Ive only had 1 person tell me they still had problems after updating.. if it doesnt fix it, get another phone. Its a legit reason. Main reason for a phone is to make calls. kinda hard to do that with no mobile connection. :crying:
Edit: here is the radio thread. 1.88 or higher. 1.88 is my favorite. The telus seems to be great also. http://forum.xda-developers.com/showthread.php?t=1694012
necstlevel said:
Hi guys,
I sent back the phone last week and yesterday I got a new one with a "newer" IMEI. Since yesterday, the phone did not lose the connection with the SIM card.
I was told that, indeed, some of the first HTC ONE XL modeles released on the market had the problem described by us on this forum/topic. The nature of the problem, hardware or software is not known to me so far but I believe it's a bit of both..
Cheers
Click to expand...
Click to collapse
I recall the comments above. The connection with the SIM card was also lost for the new HTC ONE XL phone, but this time after about 40 hours !
Software running on this phone: 1.82.162.6
Android Version: 4.0.3
I have no other option but to send it back again, and go for a Samsung ..
necstlevel said:
I recall the comments above. The connection with the SIM card was also lost for the new HTC ONE XL phone, but this time after about 40 hours !
Software running on this phone: 1.82.162.6
Android Version: 4.0.3
I have no other option but to send it back again, and go for a Samsung ..
Click to expand...
Click to collapse
This SIM issue is not even looked into that's what annoys me. I am testing it on gsm mode only hopefully it doesn't drop anymore
Sent from my HTC One X using xda app-developers app
necstlevel said:
I recall the comments above. The connection with the SIM card was also lost for the new HTC ONE XL phone, but this time after about 40 hours !
Software running on this phone: 1.82.162.6
Android Version: 4.0.3
I have no other option but to send it back again, and go for a Samsung ..
Click to expand...
Click to collapse
jags_the1 said:
This SIM issue is not even looked into that's what annoys me. I am testing it on gsm mode only hopefully it doesn't drop anymore
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
Did you try the 1.88 radio?
nugzo said:
Did you try the 1.88 radio?
Click to expand...
Click to collapse
No...I am testing Rogers one currently. I am in Canada anyways..Will give a shot to 1.88 radio too
Sent from my HTC One X using xda app-developers app
i have question though.. the guys who have sim problem does your network drop from 3-4 bars to 0?.. in mine i have noticed that it actually drops to 1 and then only goes to 0 bars for 2 sec.. then catches up... but if i keep it to gsm only mode.. i get full bars all the time... what do you guys think is the problem.. network or the phone has bad way to switch between the network types?
and jsut in general the network fluctuates a lot on this phone.
Second day owning this device and love it so far, but day two has been rough. I am stuck on 3g. All of a sudden today my lte switched and will not go back. Iv'e rebooted, toggled airplane mode and data. Even pulled the sim. I live in a strong 4g area so that is not the problem. My buddy has a nexus and his is fine. I also have had great reception in areas I have always had problems, so not a reception issue. I called verizon and was told it is a know issue that is normally solved with a reboot. She said an update was scheduled for early September to fix the issue. The point of this thread is to find out if anyone else has had this problem, or found a solution.
Edit: After countless toggling I got it back to 4g, but it won't connect to the network. So my thought is that the sim card is trashed. Going to get a new sim card first thing in the morning.
Sent from my SCH-I535 using xda app-developers app
I don't have the exact problem i did notice mine switches from lte to 3g all the time and it stays 3g until i change it back and reboot.
Sent from my SCH-I535 using xda app-developers app
ajd88 said:
Second day owning this device and love it so far, but day two has been rough. I am stuck on 3g. All of a sudden today my lte switched and will not go back. Iv'e rebooted, toggled airplane mode and data. Even pulled the sim. I live in a strong 4g area so that is not the problem. My buddy has a nexus and his is fine. I also have had great reception in areas I have always had problems, so not a reception issue. I called verizon and was told it is a know issue that is normally solved with a reboot. She said an update was scheduled for early September to fix the issue. The point of this thread is to find out if anyone else has had this problem, or found a solution.
Edit: After countless toggling I got it back to 4g, but it won't connect to the network. So my thought is that the sim card is trashed. Going to get a new sim card first thing in the morning.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Unfortunately I am also finding myself stuck in 3g. I have pulled the battery, installed a new ROM. Still working on it, not thrilled. Prior to 4g disappearing, it showed 4g, however I was unable to connect over it. I hope this isn't a hardware issue.
---------- Post added at 08:12 PM ---------- Previous post was at 08:02 PM ----------
ajd88 said:
Edit: After countless toggling I got it back to 4g, but it won't connect to the network. So my thought is that the sim card is trashed. Going to get a new sim card first thing in the morning.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Did this work?
Just FYI, I have the SCH-i535 and am noticing similar behavior. I had a Samsung Droid Charge before the SGS3, and it stayed locked to 4G LTE in the same exact areas of my home. If my Charge did happen to drop 4G, it would always come back. But not with my SCH-i535. Once 4G drops it stays on 3G until I reboot the phone. So far, this is my only complaint about this phone.
It is very random for me. Im certain its a **** sim card. Right now its fine, but at any time it may get stuck on 3g. Also while at work the first couple of days it would hold a decent 3g signal, now its primarily on 1x. Once i replace the sim card I am hopeful for it to be fine.
Sent from my SCH-I535 using xda app-developers app
ajd88 said:
It is very random for me. Im certain its a **** sim card. Right now its fine, but at any time it may get stuck on 3g. Also while at work the first couple of days it would hold a decent 3g signal, now its primarily on 1x. Once i replace the sim card I am hopeful for it to be fine.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I thought Verizon said that this was a known issue? I'm just curious as to why you would disagree. But if a new SIM does happen to fix the problem, please let us know.
Just a heads up! I have the same issue, but I can't get 4g back at all, which I thought stemmed from flashing CM9, but this thread is making me wonder now! I spent an hour on the phone with Verizon technical support and they said you will get a popup if the sim is the issue. They told me its the phone and they are sending me a new one. FYI you can try this code. *2767*3855# in the dialer to factory reset the phone ( can do the same in recovery ofcourse), but you HAVE to be running STOCK UNROOTED! Some people have had luck with this "resetting" the radio I guess. If this doesnt work, might as well call them and get a new phone coming. TRUST ME, I believe I did everything I could think of before calling them, except taking the phone apart and pulling a new radio out of my ass!! Lol
I'd just return the phone and get a new one if possible.
They did tell me it was known issue. Its just weird how random it is. I am hopeful it is either the sim card of a software issue. I hope it is not a hardware issue. I would rather not have my phone replaced as I just put a new screen protector on. Also to those getting a replacement, is it brand new or a certified like new device?
Sent from my SCH-I535 using xda app-developers app
ajd88 said:
They did tell me it was known issue. Its just weird how random it is. I am hopeful it is either the sim card of a software issue. I hope it is not a hardware issue. I would rather not have my phone replaced as I just put a new screen protector on. Also to those getting a replacement, is it brand new or a certified like new device?
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I did read in another forum that the replacement phones are coming out with a baseband update. I'm guessing that we will probably need to exchange our phones...or be patient for the OTA. Hopefully it won't be too much longer. Incidentally, I just did a factory reset and 4G now appears to be working. Time will tell...
mds96 said:
Just a heads up! I have the same issue, but I can't get 4g back at all, which I thought stemmed from flashing CM9, but this thread is making me wonder now! I spent an hour on the phone with Verizon technical support and they said you will get a popup if the sim is the issue. They told me its the phone and they are sending me a new one. FYI you can try this code. *2767*3855# in the dialer to factory reset the phone ( can do the same in recovery ofcourse), but you HAVE to be running STOCK UNROOTED! Some people have had luck with this "resetting" the radio I guess. If this doesnt work, might as well call them and get a new phone coming. TRUST ME, I believe I did everything I could think of before calling them, except taking the phone apart and pulling a new radio out of my ass!! Lol
Click to expand...
Click to collapse
I also flashed CM9, and I am fairly certain this was the cause of my problems. Nothing I did would make 4G work again.
Other 4G VZW devices seemed to work fine at the same time(I have an ipad3 for work, POS).
I didn't mess with it for a couple of hours while running errands, then all of the sudden it was working again. Been fine ever since as far as I can tell. It would be nice to know what exactly is causing this, but for now I'd caution against messing with cm9 .
I finally got someone at Verizon to admit that the 4G dropping issue is at the top of the known issue list. Each time I have gone in the store I have been met with 'surprise' that this is an issue. Invariably they have tried to replace my SIM card or phone none of which has worked. The notes on this issue that the phone support person had were rather disturbing.
The first one indicated that this was a known, accepted issue and that the phone was working as intended. Ack!
The second note said that the vendor was working on the issue...IE HTC.
So...onto HTC I go...
The HTC rep also admitted knowing about the problem. He said they were working on a software update to correct this. This of course led to discussion about ICS. According to the HTC rep I spoke with the update has NOT officially been cancelled at this point. He could not say whether or not the fix for the 4G drops they were working involved ICS, but did seem to indicate it might. As usual no remote ETA as to the fix.
Truthfully I could care less about ICS...I would just to have dependable 4G that didn't drop every time I try to use GPS to get home from work, stream music for my kids, or check Facebook.
mstinson23 said:
I finally got someone at Verizon to admit that the 4G dropping issue is at the top of the known issue list. Each time I have gone in the store I have been met with 'surprise' that this is an issue. Invariably they have tried to replace my SIM card or phone none of which has worked. The notes on this issue that the phone support person had were rather disturbing.
The first one indicated that this was a known, accepted issue and that the phone was working as intended. Ack!
The second note said that the vendor was working on the issue...IE HTC.
So...onto HTC I go...
The HTC rep also admitted knowing about the problem. He said they were working on a software update to correct this. This of course led to discussion about ICS. According to the HTC rep I spoke with the update has NOT officially been cancelled at this point. He could not say whether or not the fix for the 4G drops they were working involved ICS, but did seem to indicate it might. As usual no remote ETA as to the fix.
Truthfully I could care less about ICS...I would just to have dependable 4G that didn't drop every time I try to use GPS to get home from work, stream music for my kids, or check Facebook.
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I just got a new sim and so far so good. What rom and radio are you on? Radio's tend to be a big factor in data dropping.
Sent from my ADR6400L using Tapatalk 2
Yeah if I run twisted build my 4g will drop but if I use let's say skyraider I have no data drops where ever I go. Many times you need to find the right radio for the rom you use.
Sent from my ThunderBolt using Tapatalk 2
Well...I have tried the .19, the .9 and the leaked ICS radios when I tried the ICS builds. I actually don't know about the leaked radios as I had too many other issues with ICS at this point for me to use regularly...but the .9 and the .19 both give me pretty regular 4G drops. I just dropped back to the .3 radio this morning to see if that helps.
Thanks for chiming in. Maybe I should try another SIM card...only replaced that once...have replaced the phone 3 times now. I spoke with Verizon AGAIN yesterday and was basically told what did I expect with a two year old phone. I guess they expect you to have to buy a new phone every two years to keep them working. Freaking consumer society.
A level 2 tech told me that the drops are also related to the fact that the 4g network isn't fully implemented. What we get most the time is a 4g extension that was put in place to expand the network faster. They also told me that the parts of the network that are a 4g extension get only half the speed of a fully implemented area. The suggestion I was given was just disable 4g when I'm in areas that have spotty coverage which actually helps. The problem seems to show itself on the hand off between 3g and 4g. Almost like the phone gets confused on which network it should be on.
Sent from my ADR6400L using Tapatalk 2
I think I am in a crappy 4g zone. But now you make me wonder about that...
I'm in an area with solid 4G coverage (I use an LG Revolution). I just installed a ROM on my brother's Thunderbolt for the first time last night, largely prompted by his phone being stuck on 1X regardless of where he is. Sadly, it didn't seem to help, even with trying to flash a few radios. His friend also has a Thunderbolt, and his has no connection problems in the same area. Who knows.
cowrecked said:
I'm in an area with solid 4G coverage (I use an LG Revolution). I just installed a ROM on my brother's Thunderbolt for the first time last night, largely prompted by his phone being stuck on 1X regardless of where he is. Sadly, it didn't seem to help, even with trying to flash a few radios. His friend also has a Thunderbolt, and his has no connection problems in the same area. Who knows.
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Click to collapse
Your brother needs a new sim card. Real simple fix.
Sent from my Nexus 7 using Tapatalk 2