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Text to Landline glitch? Just texting glitch? (D2.1)

So while running Damage 2.1 I got a couple of weird things happening.
#1. When I got the voicemail notifications (these may stop, I changed the settings, not sure if that was enough or if I need YouMail), it sent me like 3 texts/notification
#2. I saw somebody mentioning text-landline, so I tested it. I got ~7 notifications telling me I texted a landline, and then ~4 notifications telling me it worked.
Using Handcent too...but the messages are duplicated in stock app as well.

I think the text-to-landline thing is a general sprint bug.
My girlfriend and I have a friend that whenever either one of us text her we get the text-to-landline thing. Other people can text her just fine even other people on the sprint network.
There is nothing simialar at all about my GF's and my accounts. We each have our own sprint account. I have a hero and the plan that comes with it. She has some old phone she has been using for years and gets a very very good rate on it. (30/month SERO plan).
Why both of us when texting this particular friend get a text-to-landline mess is a mystery to me.

TechniShawn said:
I think the text-to-landline thing is a general sprint bug.
My girlfriend and I have a friend that whenever either one of us text her we get the text-to-landline thing. Other people can text her just fine even other people on the sprint network.
There is nothing simialar at all about my GF's and my accounts. We each have our own sprint account. I have a hero and the plan that comes with it. She has some old phone she has been using for years and gets a very very good rate on it. (30/month SERO plan).
Why both of us when texting this particular friend get a text-to-landline mess is a mystery to me.
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Do you just get one notification telling you it sent it to a landline? I sent it to an actual landline, it's just that I sent one message and got a ton of texts about it. I'm annoyed more about the multiple texts, sorry if I wasn't clear. Just seems like Sprint is sending the same system message a bunch of times, or something is wrong.

yea sorry. I should have read your post better. I don't get multiple notifications. Just one. I am texting to a cell phone though and my friend gets a voice mail from text-to-landline instead of the text I sent.

TechniShawn said:
yea sorry. I should have read your post better. I don't get multiple notifications. Just one. I am texting to a cell phone though and my friend gets a voice mail from text-to-landline instead of the text I sent.
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I know some people's cells still come up as landline, I hope those don't count against my free mobile-mobile minutes...

TechniShawn said:
I am texting to a cell phone though and my friend gets a voice mail from text-to-landline instead of the text I sent.
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Did your friend by any chance port a landline number over to the cell phone?

subliminalurge said:
Did your friend by any chance port a landline number over to the cell phone?
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That I don't know. I'll have to ask. It's just weird that only 2 of us that text her get the glitch.

TechniShawn said:
That I don't know. I'll have to ask. It's just weird that only 2 of us that text her get the glitch.
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Anyone else using Sprint. Sounds like it used to be a landline. And if only you two have Sprint it would make sense since they use text to landline

What T-Mobile did to me is called FRAUD

I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
EDIT: I was asked for the whole story so here it is
I dialed 611 waited on hold for 47 minutes before the fist lady that answered who spoke no English tried to help me. You could immediately tell she was new but after 10-15 minutes of searching for the 10gb she said she found it and it would take a while to try and switch it to my account. I was put on hold for around 40 minutes and just watched a movie. When she came back she said I would have to buy a new phone, a new sim card and activate a 2 year plan and she would have to transfer me. I agreed as I just wanted to speak with someone else. She was nice enough to transfer me to the 800 number where I had to go through all the voice prompts again and was put on hold for 25 minutes. By now my first movie is over and I started the second.
Now the second rep picks up who speaks even less English, so I give her my contact info and demand a supervisor "none are available" so she tries to help me. I Explain I want 10gb of data on my current plan instead of 5gb. She responds that T-Mobile does not offer 10gb phone data plans and asks me If I would like to purchase a USB thumb drive that is capable of 10gb instead. (you could see where this is going) I again ask for a supervisor and told none are available. Every 5 minutes or so she would come back and say she found it and was switching me for an extra 20. Than she would come back and say it did switch . Ask for a super again, "still not available".
Now she comes back on and wants me to switch to a 2 year contract, I decline as I paid full price for my phone and the plans are cheaper this way. Then she asks if I would like to downgrade my data to 200mb on a cheaper plan. (i'm losing my patience by now) Ask for a super again but she informs me that she found the 10gb upgrade for my plan and it would be $60 more a month but they would credit $20 from my existing plan. I agree and wait and wait and she comes back and informs me that it did not work and there is nothing else she could do. We hang up
I check my phone see 4 bars and 4g g but have no network connect so I call back and speak with a gentleman who claims I broke my phone and would probably have to send it in for repair because everything in their system is fine. He tells me to turn the phone off, he zaps it and still nothing. I'm thinking maybe its the radio I flashed last week so let me see what I can fix so we hang up. (we did a bunch of tests but during our conversation)
I try the internet one last time and it brings me to T-mobiles site saying that I have no data plan so I call again and explain my situation to technical support. I am told that I disconnected my data plan, I simply said look at my bills since NOV I am just under 5gb a month, now look at the notes from the first call, the reason I called was to increase my data to 10 gb so don't tell me I called to disconnect my data. Every time I told him something he had to ask his super for help and how to fix this "but the super was working with 4 people and she couldn't speak with me." (By now I'm almost done watching my second movie) when he comes back on the phone asking if I would like the 200 mb plan as it's the only one they offer or go up to the 2 gb for $20 more a month. No go back to your super and tell her to restore my plan back to what it was 1 hour ago. He finally returns and says this is what we are going to do CLICK "T-mobiles offices are now closed please call us back tomorrow"
I wait to see if he will be kind enough to call me back and what they were going to do but they never did. I jump on XDA to vent and write this post. I go take the dog for a walk check the phone and no data. I reboot the phone and Wow my data is back and the throttle is removed. SO I log in to T Mobile to see what plan they could have put me on.
I know have 200 mb a month instead of 5gb but the rate plan was kept the same price. They really screwed me on this one. I hope that was a little more complete and I tried not to leave anything out.

Try again for a different Rep tomorrow. I wish you luck lol.
Sent from my HTC Glacier using XDA App

That's definitely not right at all. I can suggest a couple thing.
- Contact them on Twitter, try tweeting them or sending them a DM. They are VERY helpful with customers on Twitter.
- Call during mid afternoon, I find that I always seem to get younger people who always wanna just help me out, I always get fees waived off by calling during that time.
I've always gotten A+ customer service with them, just unfortunate that you had to get the bad couple out of the bunch. But keep trying, don't ever hesitate to keep trying. I know they'll work it out with you.
Good luck man.

Best thing to do is to call and say you are cancelling your account or ask for customer retention... they have a lot more pleasant demeanor because that's the way they are trained.

Coppo said:
I have never in my life dealt with such an incompetent company.
Here's what happened. I have been on the even more plus 1000 since November . I called today to see if they can upgrade my data from 5gb to 10gb. After 3 hours of her screwing around with my account I was told no and hung up. I instantly saw that I had no internet and call back to have them tell me I (yes I) disconnected it.
I informed them no you messed up and please restore my plan I had an hour ago. I am told that plan is no longer available and I would have to pay $20 more a month to have similar service that the CS deleted without my permission. While arguing the second it hit 2 am est they hung up on me and I heard a message that they are now closed for the night.
I have had it. I don't know what else to do besides cancel my service when they open back up tomorrow.
Any suggestions?
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I feel like you are only telling us half teh full story

ionic7 said:
I feel like you are only telling us half teh full story
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You are right there is more I added it to the OP

This is what life will be like when the ATT takeover is complete. Go to fcc.gov and give your feedback with the online comment filing system. Issue 11-65.
Sent from my HTC Glacier using XDA Premium App

Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.

el_smurfo said:
Retentions is the only department with any power. Just say "cancel" at the first prompt and then tell them you are a long time customer and want your plan back.
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/\ do that
Sent from my HTC Vision using XDA App

Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right.
First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers.
Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens.
Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans.
Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you.
Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB.
I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans.

el_smurfo said:
tell them you are a long time customer and want your plan back.
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Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.

It sounds like you are calling me a lier. Thats OK
"Retentions can't add the 10GB data plan to an existing plan. If you're on the Even More plus plan then you can't switch to one of the different data plans. There are a couple of things that I know can't be right. "
I didn't call retention I called customer service and asked them if it was possible , two reps said it was , tried and failed removing my data plan somehow.
"First, a rep would never put you on hold for 40minutes and come back on. There are call resolution time requirements and a supervisor would never allow a long hold to kill their time. Their job is based on how fast you can get the call finished and no rep would allow that long of a call. No rep would take the chance of losing their job because of one person, just to put them on hold and twiddle their fingers."
She would check in and say "sorry for the hold it will just be a little longer" every so often. So technically not a complete hold but it was still a 40 minute window. When I get home I will take a picture of my call log to show one 2hour 45 minute call followed by a 30 minute call and 1 hour call. The next morning Another 45 minute call.
"Second, even if they remove the data plan you can still access the internet. It gets charged $1.99 per MB instead. You're phone doesn't "brings me to T-mobiles site saying that I have no data plan". You still can access without a plan in place. What you stated never happens."
This is where you are 100% wrong. While I still had the 4G symbol if I ran I ping test I would get "failed" "I have a screen shot of this showing all the other errors I don't feel like typing out" however if I went to the browser it would redirect me to this site "http://u.web2go.com/upsell/options.do?url=http://www.google.com/m?source=android-home&fteFlag=false&ppmbFlag=false&source=upsellredirect||nonppmb"
I just tried it on my phone and it still brings me back to the same "change your data plan". Try it on your phone it may or may not work.
"Third, there is no 10GB plan for the Even More Plus plans. They can't offer what isn't available. It's only available for the new contract plans."
I didn't know this that is why I called and asked. For them to "offer" it, that would mean they would have called me and and said "would you like 10gb." That didn't happen. So there was no offer as you state.
"Fourth, you don't send your phone in for repair. They do a warranty exchange, which means they send a phone to you. "
I know this, that is what he said. Could you imagine if every time someones phone broke how long they would be sitting around waiting for a repair to come back. Next time I will record the phone call so have proof.
"Fifth, you're rate plan price(even more plus TTW) would not have stayed the same, even if they were to switch you to the 200MB."
They only removed my data. The only data plan available for the 1000 minute unlimited text is 200mb. Removing my data actually lowered my bill $20. The 200 mb plan was $20 which kept it the same. At least thats they way It was explained to me.
"I'm sure you had a bad experience but I'm sure there's some embellishment. It would have taken me 2 minutes to give you the information that you are stuck at your current data plan and that if you want the new data plans that you have to sign a contract and switch to one of the new plans."
There is no embellishment. I am a very patient person and I know calling them takes forever which is why I put the phone on speaker and watched movies during hold times. I called to ask a simple question of can you upgrade my data while staying on the same plan. Besides declining everything they offered like "USB data plans" and "new phones to make this work" and asking for a supervisor, I don't think I really spoke. I know I just ended up with people on the other end of the phone that had no idea what they are speaking about. Maybe they were new? It happens.
Edit: Retention was able to restore my plan.

kalel33 said:
Dropping the "I've been a customer for [blank] years" does the opposite effect. The rep can see what your tenure is without you throwing in their face and dropping that card will make more difficult to get what you want. I know from personal experience and talking to the retention people.
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It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.

darinmc said:
It's customer service, service the customer. Someone yelling or cursing or just being rude I understand, but we can't see your systems and don't care to assume when it comes to our hard earned money. If "I've been a customer for [] years" makes you a bitter and spiteful customer service rep, then you need a new job.
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You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.

kalel33 said:
You have it wrong. Your tenure is shown on the first page and doesn't need to be stated. I'm trying to give you some help. If you drop the loyalty card it'll backfire on you and it's not just me but most/all reps. If you want to keep doing it your way and throwing it in reps face then that's fine. I'm just telling you what doesn't work. If you're bitter and spiteful about it then you need to find someone else to call in for you.
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...you completely missed my point. I don't need help, and I don't EVER call any customer service angry. I happen to work in a customer service industry and so I understand where you are coming from, but I disagree with the attitude you claim is shared by those you work with.
Thing is, you have a job because these people pay for a service, and you are supposed to support them. It's the attitude that "the customer shouldn't say this or needs to understand [something only an employee could actually know] which ends up turning T-Mo into AT&T. I mean of all the horrible and insulting things I'm sure you guys hear every day, a customer stating his tenure really offends you? Really? It's a valid argument, whether it's on page 1 or not. The retention department exists because those people have been a customer for [] years, to take offense and actually alter your willingness to help and support them is petty and childish. If they yell and scream at you I get it (but even then it's the tone and volume that are offensive, not the words), I just don't understand why you and your co-workers are taking a stand against something so trite.

The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.

kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
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I've been in customer service a long time as well and if I state my tenure I'm just telling the Rep how I feel.
If a customer tells me they've been with my company a long time I thank them and ask questions to understand why they aren't feeling valued.
You should worry more about the psychology of how you treat the customer than the other way around because you can only control your own behavior.
Sent from my HTC Glacier using XDA Premium App

kalel33 said:
The reps aren't taking a stand. There is a right and wrong way to get what you want. It's psychology at it's finest and dropping the "loyalty" card does you no favors and actually can make it harder to get what you want. This isn't because of the AT&T, it's the way it's always been. You use the tactics that work to get the best outcome. I'm just giving you the information to get the best outcome. The people who drop the loyalty card always do it in a snide/privileged manner and doesn't do them any good. These customer usually are the one's that call retention often, and it shows in their records how much they've called. Retention should only be used for dire situations where you're looking at leaving. If you're using it every so often then it shows in the system and can look like the person cries wolf often to try to get what they want.
I've never heard anyone drop the loyalty card without it being snide or coming off as them trying to be superior to all other customers. You'll get the card dropped from someone who's only been a customer for less than 4 years, which is pretty short compared to most of the longtime customers. I was with them for 9 years before working there and I too, never called for retention. If I wasn't happy, I would have left for another carrier.
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Calling in to speak with someone in retention in any company is fine imo, why should i have to pay more or get less for something when the company is willing to show me that loyalty does pay with them.
And to address the issue that a customers history with the company shouldnt be important is preposterous. I think someone who has been around with the company is more important than a new customer unless the customer in question is a dirtbag and always missing/skipping paying. You also must consider the money this customer generates for the company, if a new customer is bringing more money, then they should be treated well so they can be converted into a long time customer.

just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot), gave me a 5 dollar discount per month on each one of my lines that have data and a 5 dollar discount a month on messaging for the whole family.
it just really depends on who you talk to.
some advice: when you call 611, tell the computer (and only the computer, not a rep), that you want to cancel. this way you will reach the customer loyalty dept that has a lot more power than the normal customer service. they should be able to fix everything as they can offer plans that they no longer advertise (and plans that the normal customer service cannot give)

VibrantOwnr said:
just call a few times...this is what i did when i had to switch my plan. Some guy let me switch from even more+ to even more (they clearly advertise that you cannot),
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A regular rep has been able to change people from EM+ to EM plans for months. It doesn't take a retention rep.
Say all you want about how you feel about retention and dropping the loyalty card to a rep....doesn't matter to me what you do. I was just giving you some advice. I don't care if you take the advice or not, just trying to help out the XDA community in general. The reps can see your tenure right when you call in, doesn't matter if you tell it to them or not, they already know. Also, most of the people that drop the card add a 2-3 years on their tenure thinking that the rep doesn't have it in front of them and thinks by padding the time will give them a better chance.
Also eqjunkie829, I never said the tenure of a customer is not important. Quit trying to make it into something it's not, but the amount of money you spend does factor quite a bit. A person with 2 years loyalty might get a better deal than someone who has 6 years loyalty, if the person with 2 years has paid more to the company than the person with 6 years. Also, adjustment history, call in history, and payment history are almost as important.
By the way Phateless, I do care of the psychology of how I treat customers. That's why I have an extremely high score in customer surveys. Like I said, take my advice or don't.....don't really care. Just giving some helpful information that is not up for debate.

bad imei, now what?

my buddy was on his girlfriends plan. they split up, she reported his phone lost/stolen. its a Verizon HTC Thunderbolt 4G whatever.
is there anything i can do with this phone now, or is it basically worthless?
also, i believe he intends to turn her in for reporting it stolen when she clearly knew it was not lol

only thing you can do is flash it to cricket or another small cdma carrier.

cmross13 said:
my buddy was on his girlfriends plan. they split up, she reported his phone lost/stolen. its a Verizon HTC Thunderbolt 4G whatever.
is there anything i can do with this phone now, or is it basically worthless?
also, i believe he intends to turn her in for reporting it stolen when she clearly knew it was not lol
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Click to collapse
Try explaining it to verizon? Lol
Sent from my ThunderBolt using XDA Premium App

cmross13 said:
my buddy was on his girlfriends plan. they split up, she reported his phone lost/stolen. its a Verizon HTC Thunderbolt 4G whatever.
is there anything i can do with this phone now, or is it basically worthless?
also, i believe he intends to turn her in for reporting it stolen when she clearly knew it was not lol
Click to expand...
Click to collapse
Unfortunately, if it was under her name, she can do whatever she wants.
Moral of the story: Get your own plan.

so he's stuck with it then?

If he isn't on the account at all he has zero options. As far as reporting her there is no recourse. Other than not paying the suspend fee of $15 she didn't do anything wrong.
It's a WiFi device at this point, or try to sell it to an idiot on Craigslist.

I am in Atlanta. A phone like that would easily sell for $200 on Craigslist advertised with "Bad ESN". For $60 including the first month's bill and activation it could be flashed to Metro PCS.

Buy GrooVe IP on the market and get a Google voice number. Give everyone your Google voice phone number. Keep wifi on wherever you go. As long as you have wifi, you have a phone.
Is it perfect? No. But at least you will have a phone. Then when you get a new phone, have Google voice forward the calls to your new number so that you don't miss anything.
Sent from my ThunderBolt using Tapatalk

Good thing she did it before July 7 he still has time to get him another one with unlimited data
sent from DA BOLT

lulz really?

agreed, if its not your account, then bail, sell it for what you can get it for on craigslist and open your own account. Amazon has thunderbolts for 99 bucks with new contract.

There's always a possibility that a dev could use it for a test devcie

You can just pop another 4g sim in and it will work, I did it on a "bad imei" Droid charge.
Sent from my Thunderbolt using Tapatalk

Phone number swap within account?

I know this isn't really the right forum for this, but since I'm a Charge user and I think the Charge forum users are pretty smart guys, I figured I'd ask here.
Do you guys know if it is possible to swap phone numbers within an account?
The reason I ask is that I bought two Charges before unlimited data went away. I'm trying to get my bill down, so I am suspending one of my Charges. You can only suspend a line for 6 months per year, so I am curious if I can continuously keep a Charge suspended, but swap the phone numbers so I can always keep a Charge suspended and still keep my existing phone number active.
I wouldn't care if my secondary phone number gets changed to something else each time, but I'd like keep my primary number active as well as keep a phone suspended until 4G rolls out here...
EDIT: I forgot to mention the customer service rep told me that wasn't possible at all, but I don't think she knows what she's talking about

xdadevnube said:
I know this isn't really the right forum for this, but since I'm a Charge user and I think the Charge forum users are pretty smart guys, I figured I'd ask here.
Do you guys know if it is possible to swap phone numbers within an account?
The reason I ask is that I bought two Charges before unlimited data went away. I'm trying to get my bill down, so I am suspending one of my Charges. You can only suspend a line for 6 months per year, so I am curious if I can continuously keep a Charge suspended, but swap the phone numbers so I can always keep a Charge suspended and still keep my existing phone number active.
I wouldn't care if my secondary phone number gets changed to something else each time, but I'd like keep my primary number active as well as keep a phone suspended until 4G rolls out here...
EDIT: I forgot to mention the customer service rep told me that wasn't possible at all, but I don't think she knows what she's talking about
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Simple answer no. They are not going to swap numbers for you to keep I line indefinitely suspended. Think about what your asking. A company to give.you a way around there own policy to save you money. Verizon deosnt save anyone money.

joewom said:
Simple answer no. They are not going to swap numbers for you to keep I line indefinitely suspended. Think about what your asking. A company to give.you a way around there own policy to save you money. Verizon deosnt save anyone money.
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Click to collapse
Well yeah, but I would think this is a fairly rare usage case. Do you know if you can forward a suspended line's number to another phone number? I highly doubt that would be possible.
If GrooveIP didn't have such a delay during a conversation, I'd just use it and make everybody call my GVoice number.

I've swapped phone numbers around on devices without issue, but I wasn't trying to game my bill like you are.
Kudos for thinking out of the box.
Sent from my HTC One X using Tapatalk 2

[Q] Will this phone will not run 4G on SimpleMobile?

Does anyone here knows exactly if there is some sort of limitation that would prevent this phone from getting 4G speeds on mysimplemobile.com (T-Mobile MVNO)?
I have been able to get 4G speeds on their network for almost 2 months, and then it switched to 3G speeds (~240kbps for downloads). I asked the tech support wtf is happening, and the guy came up with some bull###t explanation, why my phone cannot possibly run 4G. I do not have a feeling he knows what he's talking about because when I kept asking him what standard must the phone support for 4G speeds, he kept saying "it must run 4G on 1700 band". After I kept pressuring him, he said "HSDPA+ 1700".
He also mentioned that people are getting 4G speeds on their network with iPhones from AT&T, until the "system recognizes" and then they somehow down to EDGE. It makes no sense to me whatsoever, how could a phone that doesn't support frequency on which network is running could run 4G at all, like, EVER.
Does anybody here know about the intricacies of the 4G networking to tell:
* if Samsung Galaxy S 4G does indeed support 4G on whatever belongs to mysimplemobile?
* is there even such thing as HSDPA+ 1700MHz, and does SGS4G support this?
* is it possible that a phone legitimately runs at 4G speeds for months, and then out of sudden stops doing it without any foul play from operator?
* is it possible that the phone runs 4G on a network that does not even support their band (like this iPhone thing)
Here's a quote from the tech support email:
Thank you for your interest Simple Mobile. We are responding to your
recent inquiry.
We were able to speak with you on October 28, 2012 (9:25 PM EST) at
*********. You were informed that the reason that your data speed
runs only with 3G is because your phone is not a supported handset for
4G speeds.
We understand that you were able to use the 4G speed these past few
months. You were informed that this case is similar with our iPhone
users. During activation, the network does not know the phone model the
SIM card is inserted into. The network sends data throughput through
multiple frequencies in order to determine the frequency the handset is
running into. Once the network realizes that the handset does not work
with 1700 MHz bands, it sends the appropriate data speed which is 2G.
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Does that explanation make sense?

Your phone wouldn't just stop getting 4g it would have never got it in the first place. If the phone supports what band the company uses for 4g then you get 4g if it does not the you will not.
The guy is an idiot about the iphone thing. It would be like setting your walky-talky to channel 5 and trying to talk to someone on channel 3. The bands either match or they don't.
My unicorn died, back on the pony.

vopezy said:
Your phone wouldn't just stop getting 4g it would have never got it in the first place. If the phone supports what band the company uses for 4g then you get 4g if it does not the you will not.
The guy is an idiot about the iphone thing. It would be like setting your walky-talky to channel 5 and trying to talk to someone on channel 3. The bands either match or they don't.
My unicorn died, back on the pony.
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I will wait a couple days for the next billing cycle, and if this theory is right, I will see 4G speeds back again. If I do, those SimpleMobile folks are sneaky a**holes. Not only they lie about their plan being "unlimited", they also have technical support lie about the phone/network capabilities in a manner that assumes their customers are dumb. This is wrong on so many levels....

Put this code in your dialpad *#2263#
Then you can browse and select the bands your phone supports
Sent from my SGH-T959V using Tapatalk 2

Simple mobile throttles you before you hit the 2gig mark. Yeap. It blows. It will reset on billing cycle. Text info to 848484 to see your usage and reset date.

champ1919 said:
Simple mobile throttles you before you hit the 2gig mark. Yeap. It blows. It will reset on billing cycle. Text info to 848484 to see your usage and reset date.
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That's what I thought. Thanks for confirming this for me.
How do they get away with it? They advertise unlimited everything, and then throttle? And not only throttle, but disable data completely after 3GB or 2.5GB, according to this: http://www.howardforums.com/showthread.php/1773841-How-Much-Data-on-the-50-Plan
How come nobody sued their ass for doing it, isn't such blatant false advertisement a ground for class action?

galets said:
That's what I thought. Thanks for confirming this for me.
How do they get away with it? They advertise unlimited everything, and then throttle?
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Throttle slows down but if you can still download, you are still unlimited, so they are not in breach and are still offering you unlimited.
Also read things like Section 25-2, and others http://www.mysimplemobile.com/Simple-Mobile-Terms-Conditions.aspx it's clearly there, so you agreed to that, so there is nothing you can do. You can't tether, you can't P2P, you can surf webpages basically or you might get throttled.

When I first got suspended, the telephone rep I got to speak to, told me that Pandora was a breach of contract even. Maybe next month, instead of dropping the prices, they will up the data. Wishful thinking, but, doubtful.

champ1919 said:
When I first got suspended, the telephone rep I got to speak to, told me that Pandora was a breach of contract even. Maybe next month, instead of dropping the prices, they will up the data. Wishful thinking, but, doubtful.
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It is outrageous... I wrote a blog post why nobody should sign up with them. Please share around. Hopefully, at least a couple of poor souls would avoid this mess. http://blog.galets.net/2012/11/why-you-should-stay-away-from.html

getochkn said:
Throttle slows down but if you can still download, you are still unlimited, so they are not in breach and are still offering you unlimited.
Also read things like Section 25-2, and others http://www.mysimplemobile.com/Simple-Mobile-Terms-Conditions.aspx it's clearly there, so you agreed to that, so there is nothing you can do. You can't tether, you can't P2P, you can surf webpages basically or you might get throttled.
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champ1919 said:
When I first got suspended, the telephone rep I got to speak to, told me that Pandora was a breach of contract even. Maybe next month, instead of dropping the prices, they will up the data. Wishful thinking, but, doubtful.
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They just sent me a warning, "your data service at risk of being suspended due to violation of TOC, blablabla. call 1-800-xxxxxxx".
So, I called 1-800 number. Nobody there to talk to me, but the voice annotation says, like getochkn says, "if you're here, we've warned you, you agreed to our toc, we can disconnect you anytime we'd like, if you don't like that - f### off"
This made me quite confused, because I only used like 340Mb of "unlimited" data plan. Last month, when I used 2.5Gb, they didn't mind.
So I called tech support, trying to get an idea, what is it exactly that they don't want me to do. The guy started telling me all sorts of bologne, like we don't allow tethering, do you tether? I said "no". He said "do you have facebook?". I said "yes, what does it have to do with anything?". "WHEN YOU LEAVE FACEBOOK RUNNING, IT USES A LOT OF DATA, THIS IS WHY YOU GOT WARNING".
I said "I have facebook, but not on the phone. It seems to me that you are guessing. Can you look at my account, and tell me what exactly caused warning, so that I don't do it in future?" He said "it is because last month you used very little data, but this month you are using A LOT"
At this time I started suspecting that the dumbass not only does not know what he is talking about, but just makes up stuff as he goes. So I said, "you got access to my account, how much data does it show I used?".
he couldn't answer.
this was so eye opening... They are hiring monkeys for their tech support, and they are SO STUPID, THEY ARE NOT EVEN GIVEN ACCESS TO ACCOUNTS!!! So they make up stuff, as they go. I don't even know why would anybody call

This entire thread is just disgraceful in terms of the tech support. He lets techs straight up lie to you. I'd ask for a higher up and complain.
Sent from my SGH-T959V using xda premium

Hey Jacob said:
This entire thread is just disgraceful in terms of the tech support. He lets techs straight up lie to you. I'd ask for a higher up and complain.
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Interesting that you mentioned it. When I realized that the tech guy lies straight in my face, I asked him to talk to supervisor. He put me on hold for a few minutes, then picked up the phone back (himself), said that supervisor is crazy busy this time, and cannot talk, but THE WARNING ACTUALLY WENT BY MISTAKE, and he apologizes, there is no warning on my account, poof - gone.
I am pretty certain that he never actually could tell, if there is a warning to begin with
I'm wondering if I call them with a made up number, if they will pretend that the account actually exist, or they actually will be able to figure THAT.