Does anyone here knows exactly if there is some sort of limitation that would prevent this phone from getting 4G speeds on mysimplemobile.com (T-Mobile MVNO)?
I have been able to get 4G speeds on their network for almost 2 months, and then it switched to 3G speeds (~240kbps for downloads). I asked the tech support wtf is happening, and the guy came up with some bull###t explanation, why my phone cannot possibly run 4G. I do not have a feeling he knows what he's talking about because when I kept asking him what standard must the phone support for 4G speeds, he kept saying "it must run 4G on 1700 band". After I kept pressuring him, he said "HSDPA+ 1700".
He also mentioned that people are getting 4G speeds on their network with iPhones from AT&T, until the "system recognizes" and then they somehow down to EDGE. It makes no sense to me whatsoever, how could a phone that doesn't support frequency on which network is running could run 4G at all, like, EVER.
Does anybody here know about the intricacies of the 4G networking to tell:
* if Samsung Galaxy S 4G does indeed support 4G on whatever belongs to mysimplemobile?
* is there even such thing as HSDPA+ 1700MHz, and does SGS4G support this?
* is it possible that a phone legitimately runs at 4G speeds for months, and then out of sudden stops doing it without any foul play from operator?
* is it possible that the phone runs 4G on a network that does not even support their band (like this iPhone thing)
Here's a quote from the tech support email:
Thank you for your interest Simple Mobile. We are responding to your
recent inquiry.
We were able to speak with you on October 28, 2012 (9:25 PM EST) at
*********. You were informed that the reason that your data speed
runs only with 3G is because your phone is not a supported handset for
4G speeds.
We understand that you were able to use the 4G speed these past few
months. You were informed that this case is similar with our iPhone
users. During activation, the network does not know the phone model the
SIM card is inserted into. The network sends data throughput through
multiple frequencies in order to determine the frequency the handset is
running into. Once the network realizes that the handset does not work
with 1700 MHz bands, it sends the appropriate data speed which is 2G.
Click to expand...
Click to collapse
Does that explanation make sense?
Your phone wouldn't just stop getting 4g it would have never got it in the first place. If the phone supports what band the company uses for 4g then you get 4g if it does not the you will not.
The guy is an idiot about the iphone thing. It would be like setting your walky-talky to channel 5 and trying to talk to someone on channel 3. The bands either match or they don't.
My unicorn died, back on the pony.
vopezy said:
Your phone wouldn't just stop getting 4g it would have never got it in the first place. If the phone supports what band the company uses for 4g then you get 4g if it does not the you will not.
The guy is an idiot about the iphone thing. It would be like setting your walky-talky to channel 5 and trying to talk to someone on channel 3. The bands either match or they don't.
My unicorn died, back on the pony.
Click to expand...
Click to collapse
I will wait a couple days for the next billing cycle, and if this theory is right, I will see 4G speeds back again. If I do, those SimpleMobile folks are sneaky a**holes. Not only they lie about their plan being "unlimited", they also have technical support lie about the phone/network capabilities in a manner that assumes their customers are dumb. This is wrong on so many levels....
Put this code in your dialpad *#2263#
Then you can browse and select the bands your phone supports
Sent from my SGH-T959V using Tapatalk 2
Simple mobile throttles you before you hit the 2gig mark. Yeap. It blows. It will reset on billing cycle. Text info to 848484 to see your usage and reset date.
champ1919 said:
Simple mobile throttles you before you hit the 2gig mark. Yeap. It blows. It will reset on billing cycle. Text info to 848484 to see your usage and reset date.
Click to expand...
Click to collapse
That's what I thought. Thanks for confirming this for me.
How do they get away with it? They advertise unlimited everything, and then throttle? And not only throttle, but disable data completely after 3GB or 2.5GB, according to this: http://www.howardforums.com/showthread.php/1773841-How-Much-Data-on-the-50-Plan
How come nobody sued their ass for doing it, isn't such blatant false advertisement a ground for class action?
galets said:
That's what I thought. Thanks for confirming this for me.
How do they get away with it? They advertise unlimited everything, and then throttle?
Click to expand...
Click to collapse
Throttle slows down but if you can still download, you are still unlimited, so they are not in breach and are still offering you unlimited.
Also read things like Section 25-2, and others http://www.mysimplemobile.com/Simple-Mobile-Terms-Conditions.aspx it's clearly there, so you agreed to that, so there is nothing you can do. You can't tether, you can't P2P, you can surf webpages basically or you might get throttled.
When I first got suspended, the telephone rep I got to speak to, told me that Pandora was a breach of contract even. Maybe next month, instead of dropping the prices, they will up the data. Wishful thinking, but, doubtful.
champ1919 said:
When I first got suspended, the telephone rep I got to speak to, told me that Pandora was a breach of contract even. Maybe next month, instead of dropping the prices, they will up the data. Wishful thinking, but, doubtful.
Click to expand...
Click to collapse
It is outrageous... I wrote a blog post why nobody should sign up with them. Please share around. Hopefully, at least a couple of poor souls would avoid this mess. http://blog.galets.net/2012/11/why-you-should-stay-away-from.html
getochkn said:
Throttle slows down but if you can still download, you are still unlimited, so they are not in breach and are still offering you unlimited.
Also read things like Section 25-2, and others http://www.mysimplemobile.com/Simple-Mobile-Terms-Conditions.aspx it's clearly there, so you agreed to that, so there is nothing you can do. You can't tether, you can't P2P, you can surf webpages basically or you might get throttled.
Click to expand...
Click to collapse
champ1919 said:
When I first got suspended, the telephone rep I got to speak to, told me that Pandora was a breach of contract even. Maybe next month, instead of dropping the prices, they will up the data. Wishful thinking, but, doubtful.
Click to expand...
Click to collapse
They just sent me a warning, "your data service at risk of being suspended due to violation of TOC, blablabla. call 1-800-xxxxxxx".
So, I called 1-800 number. Nobody there to talk to me, but the voice annotation says, like getochkn says, "if you're here, we've warned you, you agreed to our toc, we can disconnect you anytime we'd like, if you don't like that - f### off"
This made me quite confused, because I only used like 340Mb of "unlimited" data plan. Last month, when I used 2.5Gb, they didn't mind.
So I called tech support, trying to get an idea, what is it exactly that they don't want me to do. The guy started telling me all sorts of bologne, like we don't allow tethering, do you tether? I said "no". He said "do you have facebook?". I said "yes, what does it have to do with anything?". "WHEN YOU LEAVE FACEBOOK RUNNING, IT USES A LOT OF DATA, THIS IS WHY YOU GOT WARNING".
I said "I have facebook, but not on the phone. It seems to me that you are guessing. Can you look at my account, and tell me what exactly caused warning, so that I don't do it in future?" He said "it is because last month you used very little data, but this month you are using A LOT"
At this time I started suspecting that the dumbass not only does not know what he is talking about, but just makes up stuff as he goes. So I said, "you got access to my account, how much data does it show I used?".
he couldn't answer.
this was so eye opening... They are hiring monkeys for their tech support, and they are SO STUPID, THEY ARE NOT EVEN GIVEN ACCESS TO ACCOUNTS!!! So they make up stuff, as they go. I don't even know why would anybody call
This entire thread is just disgraceful in terms of the tech support. He lets techs straight up lie to you. I'd ask for a higher up and complain.
Sent from my SGH-T959V using xda premium
Hey Jacob said:
This entire thread is just disgraceful in terms of the tech support. He lets techs straight up lie to you. I'd ask for a higher up and complain.
Click to expand...
Click to collapse
Interesting that you mentioned it. When I realized that the tech guy lies straight in my face, I asked him to talk to supervisor. He put me on hold for a few minutes, then picked up the phone back (himself), said that supervisor is crazy busy this time, and cannot talk, but THE WARNING ACTUALLY WENT BY MISTAKE, and he apologizes, there is no warning on my account, poof - gone.
I am pretty certain that he never actually could tell, if there is a warning to begin with
I'm wondering if I call them with a made up number, if they will pretend that the account actually exist, or they actually will be able to figure THAT.
Related
So I never have come close to using my 5 gb of data but it seems that it happened for the first time last night. I was under the impression that throttling was only used under extreme conditions for repeat offenders seeing as how "some people" have managed to exceed the limit without being hit. My data stands at .01 kbps download and .001 kbps upload. I'm pretty annoyed right now and am giving more and more thought into another carrier and another phone. I am noticing that this phone officially bores me now. Sad because I did like it...til now.
Edit: I've jumped to 45 kbps download and 70 kbps upload. That seems to be the max now..
Sent from my HTC Glacier using XDA App
well thats what you get for going over 5gb. its life on any carrier and any phone. so if your bored of the phone ok get another phone but your throttled life isnt going to change.
syaoran68 said:
well thats what you get for going over 5gb. its life on any carrier and any phone. so if your bored of the phone ok get another phone but your throttled life isnt going to change.
Click to expand...
Click to collapse
Any carrier? Last time I checked, Sprint is the only carrier to have true unlimited data. Rumors have stated Verizon is reconsidering. AT&T continues to honor grandfathered unlimited plans and T-Mobile has done what? Lowered everyone's data allowance regardless of previous plans or time with the company.
Sent from my HTC Glacier using XDA App
Well I have unlimited android web since last march and I've always had unlimited, no throttle, nothing, I've downloaded unlimited amounts and still no throttle.
Sent from my HTC Glacier using XDA App
jonathan3579 said:
I'm pretty annoyed right now and am giving more and more thought into another carrier and another phone. I am noticing that this phone officially bores me now. Sad because I did like it...til now.
Click to expand...
Click to collapse
I've hit the data throttle points a few times so i can speak from experience.
Just because you've hit the throttle point doesn't mean that the phone in itself sucks. The phone is still the same phone that had good download speeds. If you want to go to another carrier then fine. I'm not going to even attempt to stop you. But keep in mind 5Gb is a fair amount of usage. And other carriers will charge you for going over your limit, not just throttle you.
And for new customers AT&T doesn't even offer unlimited anymore. it's $25 for 2gb and $10 for every gb you use after that.
Sprint has unlimited, but their speeds suck for now. And they have horrible CS.
Verizon is still setting up their LTE network, and I believe once they are up and running they will be great. They don't even have any 4G phones yet. When the Thunderbolt comes out they'll have one, but who knows what you'd think of that phone. I haven't read any reviews.
I also heard some chatter about T-Mo re-raising their limit to 10gb. I hope they do that. IMO t-mo has amazing devices and excellent service, atleast where I live. We have all the major carriers in Spokane, and t-mo has by far the fastest data. CS speaks for itself. JD Power speaks for their customer service too. They speak good things.
In general, I think it's ridiculous for carriers to offer more and more bandwidth intensive apps like Netflix and all the streaming music apps, not to mention the ability to hook into an HDTV via HDMI or DLNA, and then lower the cap on our bandwidth to 5gb. So I hope they increase it again. It would be nice if one day they offered true unlimited and were OK with tethering and all that for us users who'd like to nix our home internet all together.
Either way, welcome to the throttling world. I don't think you'll be happier if you switch to a new carrier. Just suck it up until your next cycle. and next month, use wifi whenever humanly possible to save your data.
Cheers!
jonathan3579 said:
Any carrier? Last time I checked, Sprint is the only carrier to have true unlimited data. Rumors have stated Verizon is reconsidering. AT&T continues to honor grandfathered unlimited plans and T-Mobile has done what? Lowered everyone's data allowance regardless of previous plans or time with the company.
Sent from my HTC Glacier using XDA App
Click to expand...
Click to collapse
Clearly you haven't read Sprints terms of service. Go to their website and at the bottom of the page click it and read it.
TJBunch1228 said:
And for new customers AT&T doesn't even offer unlimited anymore. it's $25 for 2gb and $10 for every gb you use after that.
Sprint has unlimited, but their speeds suck for now. And they have horrible CS.
Verizon is still setting up their LTE network, and I believe once they are up and running they will be great. They don't even have any 4G phones yet. When the Thunderbolt comes out they'll have one, but who knows what you'd think of that phone. I haven't read any reviews.
I also heard some chatter about T-Mo re-raising their limit to 10gb. I hope they do that. IMO t-mo has amazing devices and excellent service, atleast where I live. We have all the major carriers in Spokane, and t-mo has by far the fastest data. CS speaks for itself. JD Power speaks for their customer service too. They speak good things.
In general, I think it's ridiculous for carriers to offer more and more bandwidth intensive apps like Netflix and all the streaming music apps, not to mention the ability to hook into an HDTV via HDMI or DLNA, and then lower the cap on our bandwidth to 5gb. So I hope they increase it again. It would be nice if one day they offered true unlimited and were OK with tethering and all that for us users who'd like to nix our home internet all together.
Either way, welcome to the throttling world. I don't think you'll be happier if you switch to a new carrier. Just suck it up until your next cycle. and next month, use wifi whenever humanly possible to save your data.
Cheers!
Click to expand...
Click to collapse
Yeah, one of my good friends has discovered the wonderful fees from AT&T which I would fight. He crosses 2 gb within a week or two every bill. (And he doesn't know how to tether either...)
I have seen some relatively good speeds from Sprint here in Houston. And their $69 plan seems to be a pretty good option as well.
Verizon is the carrier that interests me the most and like you said, I believe they will be good once they finish with LTE. I am sure that I would like the Thunderbolt BUT I don't believe it to be anything groundbreaking. Let's face it, the specs are last year's best. (Actually, I don't think that even counts since the LG Optimus 2X was released in December albeit in another country.)
I have enjoyed T-Mobiles customer service however I feel that the company as a whole is making too many mistakes in exactly what you said - Promoting apps that use up a helluva lot more data with streaming and the like. On a side note, the data increase has been confirmed for the hotspot devices but nothing as far as I know of when it comes to phones. Disappointing really.
I guess this whole thing pisses me off because I have never come close to reaching the cap. In fact, I typically don't ever cross 2 gb of data so when I finally decide to dig into streaming music, tv, and movies then I get hit slowing my phone to a near complete stop. The phone isn't completely useless but it's just a fragment of what I loved about it. And syncing is taking forever thus draining my battery faster. I know there are plenty of people who have passed the threshold numerous times with no recourse but I cross it once (and haven't even checked by how much) and don't even so much as receive a data warning? I dunno....it just makes me think.
I'm always on WiFi so I never worry about this
*Sent from Carmen diva*
BTW, you may want to make sure the data they claimed you used was actually used. They seem to have some issues with their metering system. I ran into this problem last week with Tmob. They claimed I used 5.2GB in 6hours in the middle of the night while my phone was on wifi. Took forever, but they eventually unthrottled me.
More info here: http://forums.t-mobile.com/t5/Inter...lse-being-wrongly-throttled/m-p/755761#M23072
were you Downloading torrents?
sent from my rooted mytouch 4g
carmeng4evr said:
I'm always on WiFi so I never worry about this
*Sent from Carmen diva*
Click to expand...
Click to collapse
Me too so this is a non issue for me
sent from my rooted mytouch 4g
surfnhawaii808 said:
were you Downloading torrents?
sent from my rooted mytouch 4g
Click to expand...
Click to collapse
I'm not sure if that was directed at me or the OP, but no, I don't use my phone for torrents. I've got a mac mini server that I download everything on. I just use transdroid remote control to monitor them from my phone.
I download music and apps I buy,i also play a lot of youtube and surf all day long.
from my HTC Glacier using XDA App
Data responsibility
Don't get pissed at T-Mo
People that are at the top users of T-Mo will get throttled so that "you guys" don't ruin it for the rest of us.
I don't want my download speeds / latency affected because a small subset of people eat up the bandwidth thinking that T-Mo can replace their ISP. I surf, stream, communicate, etc on my phone, but I'm responsible enough to use WiFi when possible as to not lag the network.
Not sure about everyone else, but when I want my mobile data, it needs to be quick. So I use wifi when available to keep my traffic off the towers, so others that need it won't be hampered.
http://www.mydroidworld.com/forums/...rooting-manufacturers-carriers.html#post65013
Scroll to bottom.
If you haven't heard all ready Verizon is tracking down root users and limiting there data or fully suspending it so watch out. But we have to fight back against them by hiding Verizon from seeing that we are proudly rooted and some people have said the would sue Verizon. Please do whatever you can to fight against this.
Also motorola and htc are going to start doing the same.
Im not happy about this, if it is or going to happen but even if we root the device, carriers don't have to allow it on their service. After all we did modify the device and thats all they need to use agaianst us...
Yes and since when can they see what we are doing and what else could they find out using that aoftware
oh noes...my porn watching days are coming to an end....
Regarding Tmo, yes they allow tethering for free, but throttle you after 5gb. So I'm not going to jump over there. I don't think rooting should be prevented, but it is understandable that vzw would want to stop unpaid tethering. Unlike Tmo they do charge extra for that.
Sent from my ADR6400L using XDA App
Honestly, I think they should just make hotspot free after they start tiered plans. They'll get a their money either way.
But this move is something I can totally understand. Do I like it, no. It's a real shame how closed Android is becoming. I never thought we would get to this point, but this time next year, Android might not be open as we'd like it.
Only hope of keeping Android Android is the Nexus line. Hopefully Google starts to bring it to all carriers in a yearly fashion.
Sent from my Thunderbolt
So I guess the question is, since the thunderbolt was htc most locked down phone to date, is if any of this root identifying software is located deep inside its code? I'm coming from sprint and the epic 4G and there was code hidden in there called carrier IQ that pretty much logged everything you did on the phone, your calls trxt, usage, whatever. Sounds alarming that it had that ability but what was weird is that even though it was running and functional the actual logging was turned off. I, and a lot of other people, wondered why this would be in a phone and after reading this im thinking sprint made samsung put it in there. So now I'm curious about what verizon asked htc to hide in the thunderbolt?
Sent from my ADR6400L using XDA App
2 things. Verizon can see on there computer what software your on. So that right there will immediately through up a red flag. Another thing I'm kinda leaning toward Verizon on this one. For example when 4G hits my area. Verizon customers will increase. Doing so if my neighbor is tethering off his phone constantly then he's taking up all the bandwidth and my quality of service will depreciate. Now if he was capped and paying for tethering he would use it more conservative. I believe this is what Verizon is getting at. It's not about control , its about quality of network service for others.
There's probably no way to sue them bastards... It's their network and this is just a cap in data usage (like they haven't done that already.)
Verizon has been evil since the very beginning. All they wanted was our money, and probably our soul.
tyvallely said:
http://www.mydroidworld.com/forums/...rooting-manufacturers-carriers.html#post65013
Scroll to bottom.
If you haven't heard all ready Verizon is tracking down root users and limiting there data or fully suspending it so watch out. But we have to fight back against them by hiding Verizon from seeing that we are proudly rooted and some people have said the would sue Verizon. Please do whatever you can to fight against this.
Also motorola and htc are going to start doing the same.
Click to expand...
Click to collapse
Complete nonsense (ok not complete, just a lot of it), both this post and the post you link to.
I brought this up with a few friends at Verizon (in various departments) yesterday, all had the same response .. a chuckle.
This whole thread is a fail. I freaking hate nonsense rumors.
FoxRacR17 said:
So I guess the question is, since the thunderbolt was htc most locked down phone to date, is if any of this root identifying software is located deep inside its code? I'm coming from sprint and the epic 4G and there was code hidden in there called carrier IQ that pretty much logged everything you did on the phone, your calls trxt, usage, whatever. Sounds alarming that it had that ability but what was weird is that even though it was running and functional the actual logging was turned off. I, and a lot of other people, wondered why this would be in a phone and after reading this im thinking sprint made samsung put it in there. So now I'm curious about what verizon asked htc to hide in the thunderbolt?
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
No, no root identifying software on the phone.
newalker91 said:
These threats are insignificant. Blocking users from rooting their phone would be a loss for all, as it is one of the major reasons for buying Android. If they did so to stop users from tethering, then we'll be seeing a spike in T-Mobile customers as they allow you to tether at your leisure for no additional cost. Being on an open source operating system, it would be illegal for them to tell you how you can use your technology and what modifications you're allowed to make to it.
I'll stay rooted and I will continue to tether via USB and rack up my apparently corporate-rattling 1GB of stolen bandwidth to demo THEIR products. Interesting concept.
Click to expand...
Click to collapse
Nothing in Apache or GPLv2 prevents them from telling you how you can use your technology, or prevents them from locking down the device.
magicriggs said:
2 things. Verizon can see on there computer what software your on. So that right there will immediately through up a red flag. Another thing I'm kinda leaning toward Verizon on this one. For example when 4G hits my area. Verizon customers will increase. Doing so if my neighbor is tethering off his phone constantly then he's taking up all the bandwidth and my quality of service will depreciate. Now if he was capped and paying for tethering he would use it more conservative. I believe this is what Verizon is getting at. It's not about control , its about quality of network service for others.
Click to expand...
Click to collapse
Verizon can not tell if you are on a custom rom or not.
cuguy said:
There's probably no way to sue them bastards... It's their network and this is just a cap in data usage (like they haven't done that already.)
Verizon has been evil since the very beginning. All they wanted was our money, and probably our soul.
Click to expand...
Click to collapse
Not sure if evil is the right word...sure it sucks but they are a business, not a charity.
Sent from my ADR6400L using XDA App
I dont have my TB yet, but i plan to root it and run Das BAMF, but not tether anything. Hopefully they dont just lump rooted phones together.
Jcase bringing the truth
Sent from my ADR6400L using XDA Premium App
Hey lets pretend the article is 100% accurate which because P3Droid wrote it I would say has some possibility of being the case, as of this point verizon is not doing anything besides tracking. And no one knows when and if they will do anything else. Theirs a whole lot of what they can do, but besides having a legal and finance department, they also have a marketing department which wont let them unleash a PR nightmare. Taking 1/10 (which is what I believe the current agreed upon number of root users, i may be wrong with this figure) of your smartphone users and either canceling their contracts or killing service on their devices with threat of an ETF would probably amount to over 1 million users with root access being effected. It just wont happen that way, its not logical for them to do it, because with that many users effected it would be all over TV and such.
The only hope that you could sue them would be if they hit you with a ETF, which they probably wouldn't. Most likely their looking for people sharing wifi on their devices with 3rd party apps just like AT&T did and will tack on the mifi hotspot cost to your bill if you continue to do do, and say if you don't like it break your own contract.
If they were to all out attack everyone with root access I would really be shocked, specifically because they would have to most likely cancel everyone contract with no ETF and then users would just flock to sprint. Who regardless of what this article says probably wont follow suit, at least for a few years because of their market share and the Tmobile & at&t merger.
Again the end of this is just my two cents but the beginning is true VZ isnt doing anything besides information gathering at this point.
I work at Verizon. I can pull up basically everything you see on your about info. Including software.
magicriggs said:
I work at Verizon. I can pull up basically everything you see on your about info. Including software.
Click to expand...
Click to collapse
You might be able to pull up the build finger print, or radio version, but those shouldn't differ. The fingerprints should stay consistent. You can't see that user123 is using RomX instead of stock.
Private message me and ill pull up your account.
magicriggs said:
Private message me and ill pull up your account.
Click to expand...
Click to collapse
Yes, I will get right on that, handing you (a stranger, and possibly an employee at Verizon) my name/number </sarcasm>.
cuguy said:
There's probably no way to sue them bastards... It's their network and this is just a cap in data usage (like they haven't done that already.)
Verizon has been evil since the very beginning. All they wanted was our money, and probably our soul.
Click to expand...
Click to collapse
yes its their network but we paid for our phones and we should be able to do whatever we want with them
Has anyone heard from Verizon (or from speaking to CSRs) if they are going to be crediting us back a day (or more if this continues) of data or anything to compensate for the fact the network was down.
I know any time I have had data issues and asked for a credit, they always tell me since I have unlimited there is no way for them to credit the amount.. anyone else had any luck?
Unless you're on a corporate account, I doubt they're going to do much and just say that this "slight inconvenience" will give you "more reliable, faster, and further extended coverage, so it was for your own good". lol
I doubt you're going to get credited. And if you do, it'll be what? Maybe $5? Yipee, you can go get a ****ing Happy Meal now.
[email protected]
You want your dollar back? Go ask, I'm sure they'll just pull a dollar out of their pocket just for the lulz.
Sent from my ADR6400L using Tapatalk
Doubt it. Unless you missed calls or had absolutely no signal, I really don't think they'll give you credit. But thats just my guess.
I dont want credit for the data.. i want something for the huge inconvenience this outage is causing me... Imma go ***** n see what I can get...
Sent from my ADR6400L using XDA App
Drukan said:
I dont want credit for the data.. i want something for the huge inconvenience this outage is causing me... Imma go ***** n see what I can get...
Sent from my ADR6400L using XDA App
Click to expand...
Click to collapse
ZOMG my phone doesn't work! It's the end of the world! WAAAAAAAAAAAAAA
dbisch said:
ZOMG my phone doesn't work! It's the end of the world! WAAAAAAAAAAAAAA
Click to expand...
Click to collapse
You're on a site...for people who love their phones....Just sayin'.
I complained to them this morning, and explained to them that I work 3rd shift and have felt this from the beginning. After rebooting multiple times, I thought my use of the LTE off radio app had messed up my radio.
I then factory restored and of course that didn't fix the problem. When customer service finally opened I called and explained my frustration and how they could of at least sent Thunderbolt users a text message that it wasn't on the consumers end.
She said that not every TB user is experiencing the problem, so testing everyone wasn't an option and that Google backed up all my settings (yeah right) so she didn't see the problem. I hope you all have better luck.
Sent from my ADR6400L using XDA Premium App
No, you still have data... you just dont have your LTE. I would laugh at anyone requesting credit lol...
Skynet has now been activated...
killerkommotion said:
You're on a site...for people who love their phones....Just sayin'.
Click to expand...
Click to collapse
I'm on the site because I like to tinker with my phone. That doesn't mean that I'm going to cry to Verizon the moment my phone isn't working and demand a few dollars for reimbursement.
This is partly why Verizon charges so much. They have one of the best customer service for a cell phone company... and they have to pay all these people to talk to dumb and annoying people who expect credits and discounts left and right or people that ***** about everything.
But seriously, just do the fix thing and you'll be on 3g, good [temporarily] enough. Its not like 4g costs more than 3g, so without a price difference there's no way to get a credit to your account. If this lasts for a long time then maybe Verizon should do something, lets just hope they fix it soon.
I'm not saying one camp is right or wrong more than the other. But I am saying that I bought the Thunderbolt to replace my original Droid for one major reason: 4G LTE.
For the past 3 weeks that I've owned my 'Bolt, 4G LTE connections have been spotty and very inconsistent. I assumed the reasoning was any of the following:
1. Custom ROMs I've installed.
2. Custom radio I installed.
3. Custom kernels I installed.
At no point did I think it was because of Verizon's 4G LTE not fully "being there".
Now that we are experiencing nationwide 4G LTE outage, this paints a starkly different picture for me than what I had previously thought.
What I think is a fair resolution is for folks to be able to return their Thunderbolts and have their new-every-two reset (if they used it to purchase a Thunderbolt) if they live in an area where 4G LTE coverage was listed.
Whether this outage is a short-term issue or part of a series of long-term growing pains/headaches, I think folks who bought this phone for the 4G should either get 4G or have the opportunity to return the phone. That's fair in my opinion.
M.
I have a slightly used Droid x I will gladly exchange for your TB.
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
This thread is a joke.
If you are posting on this board, then i'm fairly confident that you don't deserve a credit because:
- You most likely temporarily turned on 3G (EVDO) data and are getting just about the same speeds as before
- You probably had your LTE radio switched off
- According to Verizon's policy, messing with these radios, flashing roms, etc... voids your warranty... and i'm sure they don't like giving credits for that.
In all honesty I can feel for the guy/gal who is stuck on 1X right now, while trying to tether so they can download their work mail.... they are the ones who deserve an explanation... and maybe a very small compensation. (what, $5?)
jacobk said:
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
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PSN has been out for more than a week. You can't access ANYTHING with their network.
4G LTE has been down for less than 24 hrs. You can still make phones calls and access data, although slowly.
Big difference.
I just think it's silly that people are crying to Verizon when it's been less than 24 hrs. Give them some time to fix it for Christ's sake.
jacobk said:
im blown away by how many people think its unreasonable to expect verizon to provide that service that we all pay for. i guess we should all just bend over and take it like all of the PSN/PS3 customers, huh?
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Ok, I'll bite. We pay ~$1/day for data service. So if we simplify and say that for one day things didn't work, then we should get a $1 credit. But data is not completely out. Only 4g data. Since you're not completely out of service, you're not entitled to the entire $1. We could argue all day about how much 4g data service is worth but in reality we can't complain. Data is still $30/month just like it was and still is for 3g customers. Now what exactly do you want a credit for again? Is it really worth it for you to waste an hour or so of your time to get < $1 credited to your account? VZW doesn't have a habit of long outages or treating customers badly so why does everyone want to jump on their back about an outage like this?
EDIT:
AT&T's method of tethering detection has been settled.
AdamOutler said:
AT&T is monitoring the data traffic for the browser identification string.
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You can easily change your browser identification string by following this:
infernus1986 said:
Firefox has a plugin to change browser string, user agent switcher
You can add custom strings to mimic the phones browser
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sfernandez said:
download USER AGENT SWITCHER add edit, add new then use this
"Mozilla/5.0 (Linux; U; Andriod 2.3.4; en-US; SAMSUNG-SGH-I897 Build/GINGERBREAD) AppleWebKit/533.1(KHTML, like Gecko)Version/4.0 Mobile Safari/533.1"
If you want to use Chrome Just right click then properties and and on TARGET right after chrome.exe paste this --user-agent="Mozilla/5.0 (Linux; U; Andriod 2.3.4; en-US; SAMSUNG-SGH-I897 Build/GINGERBREAD) AppleWebKit/533.1(KHTML, like Gecko)Version/4.0 Mobile Safari/533.1"
AND if you tether this will make your browser look like a captivate
infernus1986 said:
http://whatsmyuseragent.com/
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Use this and you will see it works
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Original Post:
So, I called AT&T about an hour ago to get my rate plan adjusted, they had some information on "usage patterns"
The AT&T rep told me that the system within the last 2 months had detected tethering. Basically read to me which part of the contract I was violating and that if I continued using it, they would remove my unlimited data plan (which I am grandfathered in) and place me in the 4gb tethering package (or something of that nature). He said AT&T is going to be sending out text messages to those who have been tethering starting tomorrow and will receive documentation in their bill about it.
I had been tethering through a MIUI rom, not that it seems to matter what method tethering occurred through.
The AT&T rep was even able to tell me that I had been tethering a 'laptop', not that that information is valid or backed up by AT&T data. I'm not sure how they would know that I was tethering a laptop (which is not the only thing that I had tethered in the last 2 months) or any other device, but by the way he told me the information, it sounded as if AT&T can tell what type of device I tethered too. I used to think it was impossible to tell, but I don't know.
Plus, I haven't gone over 2gbs in at least 4 months, tethering or not, so its not even like I am an abusive customer (even though in the past I have racked up 7gb)
I hope you didn't admit to anything. You should have called their bluff.
I said I hadn't. Ever.
And then the guy on the phone said, "well it says here that you have tethered your laptop."
I then said how I have an older phone, Samsung Eternity, that came packaged with tethering software, which it did and AT&T at the time encouraged me to use freely, might be causing tethering, but that I had never done it before.
He called my bluff. I don't want my unlimited data taken away.. so yeah.
I got a text message today concerning high usage data patterns. I wonder if anything has changed.
The problem is that their greed will pave the way for the little guy they are trying to monopolize with tmobile buyout so i think alot of people are sick of att and how they charge for anything im not suprisrd
Sent from my SAMSUNG-SGH-I897 using XDA App
I've been tethering my touchpad with my captivate since I got it. Haven't heard anything from AT&T yet, once I connect my laptop I bet that will change. I think a way around this will connecting to a VPN on the phone then tethering through the VPN. Is the possible? should stop att from inspecting the packets.
I would have said "What is tethering? I don't own a laptop. How dare you make these accusations? What is your name and let me speak to your supervisor immediately." Etc. And then tell the supervisor the guy is making ridiculous accusations. Tell them they are bordering on defamation making these claims and you make have to take legal action if they don't cease and desist.
you people who got the txt how much data do you normaly use ? i tether almost daily but i have not gotten a txt ...
---------- Post added 20th September 2011 at 12:01 AM ---------- Previous post was 19th September 2011 at 11:58 PM ----------
nh5 said:
I've been tethering my touchpad with my captivate since I got it. Haven't heard anything from AT&T yet, once I connect my laptop I bet that will change. I think a way around this will connecting to a VPN on the phone then tethering through the VPN. Is the possible? should stop att from inspecting the packets.
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If they are packet inpecting we got a lawsuit coming ... not for me but for "other" reasons .. I think ATT is blowing smoke frankly .
There was actually an article about this on Phone Arena a few months back that I read but at the time they were only doing it to iPhone users.
It would be helpful for OP and those who got notice from AT&T post your average monthly data usage. Otherwise, I'd say it is pure BS.
Mine wasn't anything too serious, they just let me know that I was in the top 5% of data users and that next month they will be throttling me if I go that high again.
I agree. Because I use a lot. Sometimes 7 gigs
foxbat121 said:
It would be helpful for OP and those who got notice from AT&T post your average monthly data usage. Otherwise, I'd say it is pure BS.
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Sent from my unbrickable cappy *bam*
7 gigs isnt alot some people do 50 gigs once i called custumer support couz my phone broke and he was like i see high data usesage 2.3 gigs and i told him i use cloudmedia for movies and pandora so he shut up. Couz they think if u use a lot of data u tether. Also if u want to be a **** just tell then i got cable and its a lot faster then ur connection. He should get the point
PS. I assume all the people who got the text are unlimited users if so at&t trying to make a switch for u because they want more money.
Sent from my CM7 Motorola Atrix 4G
Double post srry
BenKranged said:
I would have said "What is tethering? I don't own a laptop. How dare you make these accusations? What is your name and let me speak to your supervisor immediately." Etc. And then tell the supervisor the guy is making ridiculous accusations. Tell them they are bordering on defamation making these claims and you make have to take legal action if they don't cease and desist.
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Good post!
Sent from my SGH-I897 using XDA Premium App
BenKranged said:
I would have said "What is tethering? I don't own a laptop. How dare you make these accusations? What is your name and let me speak to your supervisor immediately." Etc. And then tell the supervisor the guy is making ridiculous accusations. Tell them they are bordering on defamation making these claims and you make have to take legal action if they don't cease and desist.
Click to expand...
Click to collapse
The problem with this line of approach is that AT&T customer service reps are required by company policy that any time you mention taking legal action against them to transfer you to their legal department and have you immediately begin dealing with them. Had a friend who was a customer service rep for AT&T (and Cingular before it), and he sent many a people to legal for doing things like what you mention here. AT&T have some nasty lawyers so dealing with them is not something that should be high on your list.
Here's the run down of my data usage.
Averages for months
15 months: < 2.5gb/month (as far back as AT&T lets me see other than 1 month that I had 0kb for some reason)
10 months: 3.02gb/month
5 months: 1.68gb/month
3 months: 1.8gb/month
2 months: 2.3gb/month (this is for Aug-Sept)
1.95gb/month (this is for July-Aug)
The rep had said "based on the the last couple of months"; assuming couple is 2, those are the months AT&T is looking at for tethering. Those are mighty low averages imo.
Peak at 7.2gb per month, low of .1gb, normal low is .8gb.
And although its not on the chart, for my billing cycle in September, I used 1.5gb
http://i51.tinypic.com/3178aon.png
Honestly to tell AT&T I have never tethered is a bold faced lie. Back on Cingular, I was encouraged to tether, and I did often. I had a Sony Ericsson T616 and I would tether over its blutooth connection to my laptop. I had the 20$ unlimited data plan and tethered to watch streaming footage of Hurricane Katrina back in 2005. I eventually dropped unlimited data (which seemed too pricey, wish I had kept it). I got back on Unlimited data but for feature phones and tethered on those devices as well on AT&T from 2007-2009. AT&T provided software for it. I bet I can find it too. Also, my Samsung Eternity came prepackaged with tethering software, that was in 2009. And honestly, I never even surpassed 2gb until I got my Captivate.
I guess my stance is, if they didn't want me tethering, why include it in phone bundles, and why target me now? I wouldn't say that an average of less than 2.5gb a month is 'abusive' or causing significant strain. I guess its all pointless to argue anyway, it is what it is.
They must be packet sniffing... and I like the VPN idea, but you won't catch me trying it until some brave bastard does first. 30$ for data, restricted 'unlimited'-nontethering data, is fine with me.
Yeah I wouldn't actually follow up on the legal action. If they still wouldn't back down I would probably just change carriers. Though they are all the same for most intents and purposes. Maybe telling them you want to cancel your account because you don't like being accused of things when you are the paying customer would be a better approach. Have them transfer you to retention.
I just meant take the same approach to tethering as flashing roms. If they ask you about it just say "what does that mean?" and act like you don't understand technology at all.
mymansionisabox said:
Honestly to tell AT&T I have never tethered is a bold faced lie
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So is selling unlimited data that isn't unlimited.
I'm pretty sure anytime your data usage near or over 2GB mark, you're on the top 5% as majority of the smartphone users are probably on 2GB limited plan and spent no where near 2GB/mo. I'm a pretty heavy data user but I don't stream anything. My average is 350 to 500 MB/m and highest I've ever used is 1.5GB/mo that is because I streamed couple Netflix movies on a long trip.
If you're on top 5%, you'd bet AT&T will try anything possible to determine what you are doing using so much data.
Guys it is really not that hard for them to find out what is using the connection. Not only can you see a mac address from the device using the connection but the data traffic is different. We all knew this was gonna happen, and now that it has we will all have to live with it.
I know there are a lot of threads about Straight Talk wireless but they are not very recent and it seems to me that Straight Talk may have changed their policies recently.
I talked with a ST representative who said "Service will be reinstated to normal on the next billing cycle unless the service is deactivated permanently."
I would like to know if Straight Talk users are still being throttled with minimal data use, if there are notifications about impending throttles and if the throttles are permanent or reset at the end of the month.
The ST rep also said, "For your question, yes, you may use Google Maps but Straight Talk does not assure full functionality of your phone's features. Just make sure to monitor your data usage" which seems like a violation of the terms and conditions although clearly nobody actually follows them completely.
Sorry if this seems redundant but all of the other threads seemed older.
Anyone?
I was throttled once ever, and it happened to be on the last day of the billing cycle. I used 2GB and change, although some people have no issues going over that. A ST on XDA once said that they can see who is using the most data in any given area, and the system will basically throttle you based on that. So if you're in a place where there isn't much strain on the network (e.g. middle of nowhere, or if you're on ST AT&T and everyone else is just on Verizon or something), then you can probably get away with more. But anyways, when they throttle you, I believe it's down to 256 kbps. You can go to their Facebook page and make a support ticket, which gets emailed to them. If you apologize and make up an excuse, they'll put you back up to normal speed. I've done it before. It's not bad at all.