[Q] USB Device not recognised [SOLVED] - Asus Transformer TF700

I'm suddenly getting this issue when I plug my tablet into a Windows PC (have tested on two different PCs). I get a "USB Device not recognised" pop up.
More info:
1. happens on both the direct tablet and dock connections
2. have tried 2 USB cables
3. seems to be around the time I updated to .30 but there is no way I can attribute it to this, probably a co-incidence
4. I've done a factory reset and reloaded the .30 firmware from scratch
5. It does still charge though with the AC adapter
I really don't want to RMA the tablet but it seems that is the only way.
Has anyone seen this issue before? Does anyone have any other suggestions?
I'm going to try roll back to .26 but I'm suspecting that it must be a hardware issue.
I could probably live with this, but need to have the PC connection for transferring large files and for adb / flashing etc.
EDIT: seems that it is not possible to do a downgrade from .30 to .26 via the SD card method (let's call it the official method). This might be a .30 issue, I can't tell..

Not an expert here.
Would reloading the PC drivers and enabling USB debugging make a difference?

Thats OK said:
Not an expert here.
Would reloading the PC drivers and enabling USB debugging make a difference?
Click to expand...
Click to collapse
Thanks, I have tried that It flashes up the message immediately when plugging in - on multiple PCs. USB debugging seems to make no difference either. I've isolated the cause to be the tablet itself, not the PC. I'm going to try on another PC later.

Mine wouldn't connect last week for some reason.
I unplugged it and removed the micro SD from the tablet plugged it back in and it showed up.
Weird thing...not sure why it did that.
Hope you can get back from USB Hades there.

So it turns out that the Jelly Bean update fixed my problem - for those in future who may encounter this issue. I'm quite glad that I don't need to RMA the device. I can't understand how even over a full reset and reflash of the .30 firmware the problem was not resolved. In any case, I'm just glad to have a 100% working tablet again! Hooray

Related

[Q] Problem Connecting via USB (AS in...just stopped doing it suddenly) Help?

Ok. So, I go to put some new music on my phone...and when I connect via USB to my laptop it says "USB Device Not Recognized"...I click on that bubble and it says "Windows has stopped this device because it has reported problems". Bollocks.
The device is rooted and I am running TheShadowMan's KB5 DeOdexed custom ROM.
I tried three other PC's loaded with the right drivers. Deleted all the drivers and re-downloaded. Tried a different Micro-USB cable. Tried different settings in the phone. Got desperate. Tried Factory Reset. Tried Deleting all user data.
None of that crap worked.
I would just go back to stock...but since my PC isn't recognizing the phone at all...I have no way to do that. I'm almost positive it's the ROM (Or at least...it's the last thing on the list before faulty unit and sending it back in)...but I don't know how to fix that without being able to connect to a PC.
Anyone else run into this problem? Let's fix it together! YAY!
Thanks.
try a restore to your computer to an earlier date? worth a shot. I think theres a program that transfers wirelessly, you can try that. I use adb wireless from the market to run commands.
fknfocused said:
try a restore to your computer to an earlier date? worth a shot. I think theres a program that transfers wirelessly, you can try that. I use adb wireless from the market to run commands.
Click to expand...
Click to collapse
I'm 99% positive that it isn't my computer...it's obviously the phone.
I'll try the transferring info wirelessly thing...but it will be a temporary fix at best.
So...ended up talking to T-mo and doing an exchange. Still no clue what happened and they didn't really know either.
New symptom, however...
It only turns back on if the Micro-USB cord is plugged in...weird.
Anyways...feel free to leave a comment anyways...I still have the handset for 10 days and would love to try an solve the problem in case anyone else has the same problem.
Did you enable the USB debugging before? If you did, disable it and you can connect with you PC/laptop again.
Yeah, that was the first thing I tried.

[Q] USB Mass Storage Won't Connect

I upgraded to Sky-ICS RC7.4 Speed yesterday and today. Obviously the USB mass storage was working earlier because I got the .zip file for the upgrade on the phone. Well, just a little while ago I tried to connect so I could pull those zip files off just to save some room and it won't connect.
I can charge the phone, the laptop(Windows 7) and the phone both make sound/vibrate when connected. BUT, with I go to "Connect storage to PC" it tells me to unplug the cable, which it hasn't before but I did it anyway. I unplug the cable press the connect button again it states to connect the cable, I do. Press the button to connect and I get the same result. I've tried enable USB debugging and try again and it states to disable, blah blah blah.
It's great that I can charge the phone via USB all day long but really sucky that I can't access any of my files via my laptop.
Anyone had this issue or know of any fixes that may alleviate this issue? I sure would appreciate your help.
FYI, USB drivers are installed on the laptop and reapplied after the the issue of not being able to connect USB mass storage...
update: I am able to see the two mounts in computer management on my Windows 7 machine but not able to access them through My Computer.
I was reading from other threads about a possible Windows issue, how I find it unlikely, but I did a system restore from an earlier date and that made no difference. It's still a matter of the phone connecting completely to the pc.
Also tried different ports and usb cables, no avail.
I could really use some input so that if need be I can access the files on the phone to either flash back to stock or at least modify the files I have on there now to let me be able to attach my mass storage. I'm liking the the rom it's just a few little things like this that are making me completely love it.
i have the same issue if i plug in to the front usb ports. no problems with the back and its only been since i updated to seans latest speed stripped ICS rom
I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.
mskiin said:
I was having the same issues. I turned the phone off, took the battery out, and then restarted it. It worked.
Click to expand...
Click to collapse
Correct; you need to reboot your phone because you probably connected / disconnected too fast and the phone is bugged out now.
I'm on 7.4 speed stripped and its working fine for me. Did you try installing the Samsung USB drivers exe in the dev forum?
Wont connect even on tablet
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?
kilopolki said:
This is My also Case on my tablet. i cant connect to usb mass storage please help me what to do. icant remove the battery of my tablet and i only open it after 5 hrs so how?
Click to expand...
Click to collapse
Now try in English.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 4 Beta

Infuse USB Connection Issue

Recently we have been getting in stock i997's that are having USB issues connecting to the computer. As always we enable USB debugger and connect to the computer however now the units are going into charge mode a few seconds after connecting to the computer and shutting the device down. Once we disconnect the device from the computer it automatically restarts.
Here is what we have done so far with no luck:
-Enable USB debugging
-Disable USB debugging & enable mass storage
-*#7284# was set to USB=PDA, changed to Modem & back to PDA
-*#9090# Didn't see any relevant options
-Slightly bending the USB port
I don't think it is a hardware issue but a software issue that needs to be configured. Any help would be very much appreciated!!
USB
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
I'm facing the same problem !
I too have the same problem very weird tried several time stock have no issue in connection. this issue occur after few days not immediately and no regular pattern so can't say what's going on. right now my phone while put on charge shows charging but when un plug it still have 1% as charge no battery put to charge message shows up, tried with charger, usb to computer.
I also noticed before that charging stops and only come in effect when you pull the battery and plug the cable put the battery it will start the phone automatically and charge start up.
Can't ever put in charge in switch off mode as every time it automatically switch on my phone.
I tried several time these step 1. Go back to stock by heimdall , 2. heimdall kernal flash for red cwm, 3 wipe, format, fix permission 4. flash
couple of days work smoothly then problem reoccurs
Did you try mtp mode like with media player mode
Sent from my SGH-I997 using xda premium
RDomke said:
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
Click to expand...
Click to collapse
Thanks RDomke for the reply.
We already flashed UCKD5 with no luck. Would there be anything else we could do? I agree that it may be hardware if stock doesn't work but we have been getting in too many units out of box with this issue. Not saying that it isn't possible to be hardware, just seems like it's something that could be software related.
SOLVED
RDomke said:
Get it as stock as you can with software. If the USB still does not connect correctly then it is a hardware issue. There was never a problem in any stock rom with USB connectivity.
Just my thoughts. It may not be the phone but the connection-- Computer, cable, oops,-- or drivers.
Click to expand...
Click to collapse
RDomke,
Many thanks as we have solved the issue with your advise. The 1st unit we were testing did in fact have a bad usb port. Once properly diagnosed we tested another by flashing it back to stock and then performing a factory reset. Once done issue was solved and worked on many other with same issue.

device not recognized by windows

When I connect the Transformer to my computer I get the message "USB device not recognized." Have read many threads on this subject. The main solution seems to be to RMA your Transformer and get a new one sent by Asus, but mine was refurbished and is already out of warranty. I have tried the Asus Suite and also the alternative "Naked" drivers. Nothing has worked.
Was previously running on Revolver 3. Just upgraded my system to Revolver 4, doing a factory reset and full wipe, hoping that might solve the problem, but it has not.
I have read that some people with a rooted Transformer have solved this problem by "re installing the bootloader," nut I have been unable to find information on how to do this. Is this an option in my situation and does anyone know or could anyone connect me to a link describing the process?
Assuming I cannot get my Transformer recognized by my PC after reinstalling the bootloader, what would be the most convenient way for me to transfer files between the two?
Thanks for your help.
Update on the problem:
Last night I decided to experiment with the USB connection, pushing and moving the USB connector once it was connected to the computer. And guess what? For a split second my device got recognized, and actually showed up in Windows Explorer. Then a second later I was getting the same "USB device not recognized message." By fiddling with the connector I was able to get this split second recognition about four or five times, then I gave up. It's just not good enough to have the device recognized for one second!
Anyway, based on this I conclude my Transformer hardware and system must be fine, it's just the sync cord is poorly made--well, it doesn't seem to be the cord, but the USB connector specifically that is defective.
The cord does work to charge my Transformer when plugged into an electrical socket, so all the more odd that it malfunctions when attached to a computer. I've now discovered several threads describing a similar situation: cord worked for charging but stopped working for computer connection. So looks like what we are dealing with here is fairly common manufacturing defect with the USB connector on the Asus Transformer cord.
I won't know for sure until I get a new cord, but once I do I'll post an update as to whether or not the problem is solved. Hope this can help someone else in the same boat. At least worth trying a new cord before RMA!
hello
perhaps stupid questions, but :
- Did you tried to check/uncheck "USB debugging" ?
- did you tried to communicate with ADB ?
i have the same problem with mine. i just ordered a new cable. hopefully this fix the problem so can root and install new ROM
Sent from my Transformer TF101 using xda app-developers app.
reset the system ,and then try
reset the system to default ,and then try
Go to device manager on your laptop and uninstall and delete drivers for Asus transformer, restart your laptop and reinstall the driers then it should work fine
Sent from my Transformer TF101 using xda app-developers app
something similar just started happening, but only after i rooted it.
my tablet used to connect to Windows 7 just perfectly. but immediately after root, (with the same cable that was used to root it) is no longer recognized by Windows 7. haven't tried a different cable because i didn't have another handy at the time, but i will try to use another cable.
then i've tried to uninstall the drivers from Device Manager, and downloaded the USB drivers ZIP from the ASUS site... "ASUS_Android_USB_drivers_for_Windows.zip"
but when browse to the INF file during the detection part, i get an alert message that won't allow the use of the INF file.
any help would be much appreciated.

[Q] Transformer USB Cable Issue

I've been searching for days for an answer to this and I can't find it. The biggest issue is that every time I plug my TF101 into my computer, I get Windows' wonderful "One of the USB devices attaching to this computer has malfunctioned" message. I get this using the OEM cable and brand new after-market cables. I've found a lot of different forums with similar problems but my symptoms list is different. Here's what's going on:
* The tablet charges just find through all of the cables despite not connecting properly through the computer.
* The dock (keyboard) works without issue and charges properly.
* Flash drives work properly in the USB ports on the dock.
* Android phone (Razr MAXX HD) recognizes that it's plugged into a device, the tablet briefly acknowledges a device (quarter of a second) but then stops reading the phone is plugged in.
* Maybe of note or maybe another issue, it doesn't want to connect to bluetooth devices, either. It recognizes them but refuses to connect.
* Everything is stock.
I've tried a hard reset and deleting every driver associated with the device properly installed and not. I don't have another computer to plug it into so I can't test that. I fear it may be a hardware issue but I don't want to resign to hardware issues but rather definitively know that the issue is a hardware issue.
Any thoughts?
Thanks,
- Robby
Linux emulated through VirtualBox, see if that detects it.
Thing O Doom said:
Linux emulated through VirtualBox, see if that detects it.
Click to expand...
Click to collapse
Tried it through VirtualBox with Ubuntu and another system (mine is Windows 7 Pro, the other system is Windows XP Pro). No dice on any of them.
My thoughts - bad USB cable.
You probably will say - BUT IT STILL CHARGES....
Yeah, mine does that too. But, one of the pins needed for computer connections is shorted. I used my cable 3 weeks ago to ADB, then last week nothing (trying to ADB to do the Ubuntu Touch resolution fix). Got a new OEM cable (and wall wart) from Office Depot, all better.
Virtualbox/ESXi/VMWare etc... I've had problems with all of them even in USB bridging mode. Nothing beats native.
Make sure the right drivers are installed; remove (not deinstall) completely the current ones as they may be corrupted and redownload ASUS Pad PC Suite from Asus' support site for your OS version, I believe it provides more recent Asus drivers (not 100% sure).
Also try the Universal 'naked' drivers for adb, I always have used those and they work flawlessly, and I included them in my peri tool because of this..
Here's where I'm at:
Don't have access to another OEM cable (hopefully fixing that in the next couple of days) so I can't test that. I did, however, install Ubuntu onto my system natively, plugged it in, and got zero response from the system using every cable that I have. I will buy that drivers may cause erratic behavior and such but not having the system recognize that a device was even plugged in makes me doubt the driver issue.
Thank you all for responses. I'll get another OEM cable and cross my fingers that solves the problem.
Just FYI, I know it's not convenient because it takes a month to get it, but I bought this cable and it works fine for data and charge. No need for an overpriced Asus branded one.
presbypenguin said:
I've been searching for days for an answer to this and I can't find it. The biggest issue is that every time I plug my TF101 into my computer, I get Windows' wonderful "One of the USB devices attaching to this computer has malfunctioned" message...
- Robby
Click to expand...
Click to collapse
I've run into this problem with another device on my PC. Turned out to be a double whammy: the USB port on the PC acted up; and the driver for that device was partly corrupt. Tried it on another USB port to find out. It's not always the cable.
graphdarnell said:
I've run into this problem with another device on my PC. Turned out to be a double whammy: the USB port on the PC acted up; and the driver for that device was partly corrupt. Tried it on another USB port to find out. It's not always the cable.
Click to expand...
Click to collapse
3 ports later I decided it wasn't a port issue (but I do appreciate the sentiment; I've been there with devices in the past).
Lethe6 said:
Just FYI, I know it's not convenient because it takes a month to get it, but I bought this cable and it works fine for data and charge. No need for an overpriced Asus branded one.
Click to expand...
Click to collapse
I'm gunna try it; the worst that happens is I have another charging cable when I (inevitably) lose the three that I have now :fingers-crossed:
presbypenguin said:
I'm gunna try it; the worst that happens is I have another charging cable when I (inevitably) lose the three that I have now :fingers-crossed:
Click to expand...
Click to collapse
I had the exact problem lol, I thought my cable went bad, I order another and threw that old cable away... damn what a bum, all it was was just the driver? Not sure, but when it does find the drivers and tried to install it, after installing the drivers knocked my wireless Ethernet off and disable too.
Still no dice
One, thanks everyone who has tried to help this out. I'm not tossing out "Thanks" yet because nothing has worked but I am thankful that people have tried.
Two, here's what I've done thus far that hasn't worked.
* Uninstalled and reinstalled (including fully deleting) every driver known to work with this device (including naked drivers). No dice.
* Uninstalled the driver while it was still plugged in and scanned for device changes. No dice (but this got me the closest; it "successfully" installed an "Unknown Device" and had me restart the computer).
* Used peri and hoped it would magically work after it installed the Naked drivers. No dice.
* Went through "[GUIDE] Getting ADB Setup; An Idiots' proof guide on getting ADB working for Rooting!" (no linking for me yet) hoping I missed something when I was installing. No dice.
* Installed Ubuntu and tried from the other operating system. No dice.
* Plugged into a Windows XP computer. No dice.
* Purchased the recommended cable. No dice.
* Prayed that it would work. No dice.
I'm stuck. I thought about sending it to Asus to have them repair it but I've not heard wonderful things about their repair service and I can't be without it for longer than a couple of days. It just frustrates me that Windows knows I've plugged something it but it simply refuses to recognize it, like it's taunting me into staring uselessly into a computer screen for hours without any solution (and hampering the work that actually means something to my life/career/marriage/etc.)
Any other thoughts? The only thing I haven't tried it is installing the drivers to plug it into my fiance's Mac to see if it will magically recognize it. I just wish I knew for sure it was a bad port on the bottom so I knew that I had to send it in to get fixed...
Thanks again!
- Robby

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