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Seidio is having problems. I ordered the new 4500mah battery for my S4. They claim they are having "glitches" in their system. They swear it's been shipped, but the USPS tracking number is still invalid after a week. As the USPS instituted tracking some time ago, even if they're having system problems, as soon as they presented USPS with this shipping number, there would be tracking info available. A week (business days) is enough time to have received that battery from anywhere in the US. I ordered from Seidio as a member of XDA gave a 20% off coupon that made it just slightly cheaper than Amazon. I ordered the combo case a day later from Amazon (cheaper) and it came the next day! Amazon is now the same price as Seidio, but with free shipping for the battery. I will charge back the order to my credit card and reorder from Amazon. Beware if you order anything from Seidio. The person I talked to on the phone was also very rude (I was very polite).
That sucks. I have been ordering from Seidio for years and always have had great service. I hope this is an isolated incident.
rmc69 said:
Seidio is having problems. I ordered the new 4500mah battery for my S4. They claim they are having "glitches" in their system. They swear it's been shipped, but the USPS tracking number is still invalid after a week. As the USPS instituted tracking some time ago, even if they're having system problems, as soon as they presented USPS with this shipping number, there would be tracking info available. A week (business days) is enough time to have received that battery from anywhere in the US. I ordered from Seidio as a member of XDA gave a 20% off coupon that made it just slightly cheaper than Amazon. I ordered the combo case a day later from Amazon (cheaper) and it came the next day! Amazon is now the same price as Seidio, but with free shipping for the battery. I will charge back the order to my credit card and reorder from Amazon. Beware if you order anything from Seidio. The person I talked to on the phone was also very rude (I was very polite).
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I apologize about that. We definitely believe this is an isolated incident because we want to ensure all of our customers have a great experience shopping on seidioonline and with our product. Can you please PM me your order number so I can look into this for you?
Most of the time Seidio products can be purchased from Amazon at much lower prices but in the case of recently released Seidio items they're not available on Amazon yet so if you want the product Seidio's webstore is the only place to buy it. If I hadn't gone through this I would not have believed it possible but here's what it takes to return/exchange an item purchased on Seidio's webstore:
1) request approval for an RMA (note this first step is not getting a RMA it's getting approval to get one) by emailing under your login on their website
2) after the approval getting the RMA (instead of just filling out an RMA to begin with)
3) sending Seidio pictures of the item (done after the actual RMA is issued but not requested by Seidio until after the RMA is issued, completed & returned) Must be obvious to everybody but Seidio that if you ship them a damaged item they won't exchange/credit it.
4) Seidio emails you that they've received your returned item and will further advise you in 2-3 business days
5) You have to call their Customer Support to find out the outcome and if it's a store credit you have to contact them again after you order something to have them apply the store credit to your order.
And to top it all off Seidio gives you 7 days to return an item, a whole 7 days. It is completely obvious that Seidio deliberately makes every attempt to have you just forget about returning something because of all the steps and time involved and I'm guessing a lot of their customers do not go through the entire process.
Well guess what Seidio, if I spent all the time I did with your ridiculous return process I can spend a few more minutes telling my fellow forum members about it.
Compare the above to Amazon's 30 day return window where all you do is print a return label. And no Seidio does not provide a return label you can print, you have to address the return box yourself & pay for freight both ways.
Nice job Seidio, I'm sure this post will encourage a lot of orders from your webstore.
mty msi said:
Most of the time Seidio products can be purchased from Amazon at much lower prices but in the case of recently released Seidio items they're not available on Amazon yet so if you want the product Seidio's webstore is the only place to buy it. If I hadn't gone through this I would not have believed it possible but here's what it takes to return/exchange an item purchased on Seidio's webstore:
1) request approval for an RMA (note this first step is not getting a RMA it's getting approval to get one) by emailing under your login on their website
2) after the approval getting the RMA (instead of just filling out an RMA to begin with)
3) sending Seidio pictures of the item (done after the actual RMA is issued but not requested by Seidio until after the RMA is issued, completed & returned) Must be obvious to everybody but Seidio that if you ship them a damaged item they won't exchange/credit it.
4) Seidio emails you that they've received your returned item and will further advise you in 2-3 business days
5) You have to call their Customer Support to find out the outcome and if it's a store credit you have to contact them again after you order something to have them apply the store credit to your order.
And to top it all off Seidio gives you 7 days to return an item, a whole 7 days. It is completely obvious that Seidio deliberately makes every attempt to have you just forget about returning something because of all the steps and time involved and I'm guessing a lot of their customers do not go through the entire process.
Well guess what Seidio, if I spent all the time I did with your ridiculous return process I can spend a few more minutes telling my fellow forum members about it.
Compare the above to Amazon's 30 day return window where all you do is print a return label. And no Seidio does not provide a return label you can print, you have to address the return box yourself & pay for freight both ways.
Nice job Seidio, I'm sure this post will encourage a lot of orders from your webstore.
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Greatful that I never had this issue with them.I dealt with them note 2 days.
BAD ASS NOTE 4 & GEAR S
It's BS like this that makes me essentially only ever order things from Amazon, and typically only if they're eligible for Prime shipping.
The bigger issue is that Seidio stuff is so overpriced...
YeaImRota said:
It's BS like this that makes me essentially only ever order things from Amazon, and typically only if they're eligible for Prime shipping.
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I actually rather pay more and grab it in a store so I can return instantly if I not happy
BAD ASS NOTE 4 & GEAR S
papped said:
The bigger issue is that Seidio stuff is so overpriced...
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Worse than that is the fact that it's not premium merchandise warranting their ridiculous prices. Three brands I'm familiar with BodyGlove, Ballistic & Otterbox actually have premium products. An Otterbox Defender is about the same price as the Seidio Convert and I think a far superior case. My BodyGlove ToughSuit and the Ballistic Tough Jacket Maxx are considerably less money, about a third less and both are better more protective cases cases than the Seidio. All Seidio is doing is overpricing inferior goods.
Such posts make me thankful I pay for Amazon Prime.
OP I'm sorry you had to go through this adventure for a simple exchange and thank you for warning us.
ordered a case from UAG for my note 3....was messed up.....
so guess what happened...
they sent me two replacement cases immediately and let me keep the original.
Great company.
Yea seidio stuff is overpriced for sure. I used to like SOME of their products but with their horrible cs and dip in quality lately they've lost me as a customer. At least with Otterbox the warranty last a year and all you do is take a photo to prove its authentic, not with seidio and they're arrogant and straight up deny well known issues with their products. Never again.
Sent from my SM-N910V using XDA Free mobile app
I'm going to be sending back my Convert Add On kit because both the rugged skin & the holster are unbelievably bad. After applying for an RMA last night I was notified by email it was approved and I can expect to receive it in 1-2 business days. I forgot to mention in my original post when you apply for an RMA you have to supply the product code(s), like Seidio doesn't have the info contained on the invoice they create when you order a product.
After my first (and last) experience with both Seidio's products and their dog & pony show for returning items I think Seidio should be crossed off anybody's list and put under the category of "don't even consider buying anything from them" and that includes on Amazon or any other independent reseller. As lousy as my Convert rugged skin is and a holster that caused my phone to fall to the floor when I bent over to tie my shoes owing to the flimsy method with which the holster is attached to the belt clip I must categorize their products as pure trash.
And the beat goes on.................
After receiving an email 3 days ago from Seidio's warranty/returns dept. advising me I would receive RMA return instructions in 1-2 days I called them today because I haven't received that email with those instructions and at 1:49pm CST and was told that dept. "was out to lunch". They are only open from 8:00am-5:00pm M-F.
When I do get the email IIRC they will be requesting I send them photos which of course will take several business days to reply to and if everything is satisfactory they will actually issue an RMA the better part of 2 weeks after I initiated the return request.
Seido as a company is "out to lunch".
unbelievable
Seidio received my garbage Convert Add On kit return Saturday March 14th and they just send an email yesterday acknowledging the return which stated there would be an additional 4 to 5 business day timeframe to "process" the return.
It took about 2 weeks for me to get them to issue an RMA including 3 phone calls after going through all the nonsense logged into their website to request a RMA, add in the week delay in acknowledging physical receipt of the return & the additional 4-5 business day timeframe to "process" the return it will take about a month before I even know if they will issue a refund & that doesn't include the 4 days shipping time.
Needless to say Seidio is way beyond ridiculous when trying to return defective merchandise purchased through their online store.
Hands down this is by far the worst experience I've ever had trying to return defective merchandise purchased online. No other experience even comes close.
As I've stated previously between their completely defective merchandise & their inane return process Seidio richly deserves to be out of business.
yup, this is why I always check amazon before buying something, if they have it in stock, I'll buy from them.
This is also the main reason I buy my phones from amazon. I know I can buy "new" phones from swappa which will be about $50 cheaper (for the case of Note 4 atm), I 'd rather spend 50 bucks more and have peace of mind thinking if there ever is a problem, returning and exchanging is only a few clicks.....
xdm9mm said:
yup, this is why I always check amazon before buying something, if they have it in stock, I'll buy from them.
This is also the main reason I buy my phones from amazon. I know I can buy "new" phones from swappa which will be about $50 cheaper (for the case of Note 4 atm), I 'd rather spend 50 bucks more and have peace of mind thinking if there ever is a problem, returning and exchanging is only a few clicks.....
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Unfortunately for me the Surface case & the Convert Add On kit weren't yet available on Amazon when I ordered them. I made the huge mistake of thinking Seidio sold premium quality products and thought I'd try one of their cases. The Surface case which I ordered last October when the N4 was released is good quality but it's way overpriced for the features it offers. Only reason I ordered it was to turn it into the Convert case/holster combo which took Seidio about another 3 months to release. So I immediately ordered the Convert Add On kit when it became available and it was total trash. The holster was literally unusable because it kept disconnecting from the belt clip causing my phone to drop to the ground and the rubber Convert cover slipped off the bottom edge every time I used the fingerprint scanner sometimes impeding use of the fingerprint scanner. The holster & rubber cover were so poorly designed I could not use them.
After I made my first post today I got another email from Seidio and if I'm understanding it correctly they are issuing a refund of zero. I'll have to call them for the 4th time and clarify that is the case. If so I will be initiating chargebacks with the banks that issued the credit cards used to make the purchases. I've never had reason to initiate a chargeback in my life but now that Seidio has taken so much of my time there is no way I'm going to just forget about it and lose $70 because their products are unusable junk.
I truly believe Seido's whole game plan for refunds is to make it so difficult you'll just forget about it. Without giving any great deal of thought to it I'd have to say Seidio may just be the worst company I've ever encountered and considering I've spent six decades on the planet that's saying something.
Good luck in getting your hard earned money back. I never liked seidio cases.
Thanks for the feedback, at least we know their game..
Similiar situation here..never again will I buy something from them.
I had the opposite experience. I agree that their site is overpriced. When I had a return they asked me to send pictures. They replied within one day and just sent me a whole new one. Once I had a small defect on the phone case after having it for 3 months. They also sent me a new one right away after I sent them pics. Sorry you guys are having such a hard time......
So I dropped my phone with the case on it and it hit the ground on a weird angle, because right above the spen holder in the corner it dented and cracked the glass. When I took the case off it was cracked from the bottom going towards the middle of the phone but closer to the edge.
So do I need to contact Otterbox, or sprint insurance? Or will nothing happen and I need to replace the back myself? I had sprint insurance since 2011 but never used it. So im not sure how it works, same with the Otterbox policy.
Sadly Otterbox does not cover the phone as well. I had the similar fate happen to my phone a few weeks ago. Sprint (asuron insurance) responds very fast at sending you a new (for me i got a brand new in oem box) phone. I got mine the next day as I made the claim before 10am CST. These phones are a bit much to replace on the insurance scale going at $200 for the deductible though it's better than paying full price for the thing.
veteranmina said:
Sadly Otterbox does not cover the phone as well. I had the similar fate happen to my phone a few weeks ago. Sprint (asuron insurance) responds very fast at sending you a new (for me i got a brand new in oem box) phone. I got mine the next day as I made the claim before 10am CST. These phones are a bit much to replace on the insurance scale going at $200 for the deductible though it's better than paying full price for the thing.
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Thanks. So do i send my old phone back once the new 1 comes in?
I guess its time to search for a better case. Sucks because I liked OB products.
No.... you pay the deductible and they fedex it out to you. They give you a package to send in the old phone within 10 days. Easy peasy
Yep as otamctech said, you submit the claim and they send the new phone with a return package. It's so that in-case your broken phone is possibly operational you can still use it till the new one arrives.
I just received mine and popped it on instantly.
Guys / gals, this is by far the best presentation I have ever seen in a case/back cover. Way better than OEM IMHO.
It's real leather (smells like a new car with leather interior), cut is fantastic, quality is amazing. I put it on and popped on to my CHOEtech 3coil Qi wireless charging stand and it starting charging instantly, no worries about placement or finding the sweet spot.
The packaging it came in is like a compressed cardboard or particle wood casing you'd keep cigars in. I got the BROWN one.
LG V10 Wireless Charging Battery Leather Door Back Cover Case http://www.ebay.com/itm/281853142038
Hey would you or anyone else have a TYLT VU Charger ? I bought one Amazon when they were on sale but I also have 2 cheaper knockoffs Itian's. All 3 are working for me I picked up the Black Leather Back. But on the TYLT I have issue where the phone will connect to Wireless charging and then disconnect it might do this up to 3 times or 2x and once the screen turns off it will be connected and can tell by the Green Light. The Itian's just plan connect and don't have this issue. I also have a Nexus 6 and it connects with the TYLT just fine without that issue.
Not sure if's really a issue will give it time since I just got the Leather Back today will see how it perform's.
Well now looks like my Itian's are having the same issue but now it won't even connect the light will just Flash from Red to Blue no stop.
Does this feel "soft"?
Current price is 10.49 without wireless charging. How much was it for the wireless charging version? They are currently out of stock so cant see pricing for that option.
melcali said:
Does this feel "soft"?
Current price is 10.49 without wireless charging. How much was it for the wireless charging version? They are currently out of stock so cant see pricing for that option.
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I paid $16 on eBay from a US seller. It does have a nice feel to it but really don't matter to me since mine will be a case 99% of the time. I decided for $16 why not since the sticker along is $10-$15.
FWIW, I too bought the $16 eBay back, and was just refunded by the seller today. It has connect/disconnect issues, and heats my phone up way too hot. Seller claims he is removing them for sale, and sending the batch back to distributor. FYI for anyone considering this product t.
meatlocker said:
FWIW, I too bought the $16 eBay back, and was just refunded by the seller today. It has connect/disconnect issues, and heats my phone up way too hot. Seller claims he is removing them for sale, and sending the batch back to distributor. FYI for anyone considering this product t.
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What seller you buy from ? I sent a message but never got a response plus it's only been 24hours will give them a few days and send another.
BDestroyer8418 said:
What seller you buy from ? I sent a message but never got a response plus it's only been 24hours will give them a few days and send another.
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connectionstation
meatlocker said:
FWIW, I too bought the $16 eBay back, and was just refunded by the seller today. It has connect/disconnect issues, and heats my phone up way too hot. Seller claims he is removing them for sale, and sending the batch back to distributor. FYI for anyone considering this product t.
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meatlocker said:
connectionstation
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I bought the same, paid $14, mine does not have the issues you mentioned. I use a ChoeTech 3coil stand. It is warm while charging until full, like all my Qi devices..
I've had the case for a bit over a month now, ordered the white to match my phone.
The good is that the color matches well, apart from the lines you can see where the leather is applied, it pairs nicely with the phone. The wireless charging works great, and it has a generous amount of wiggle room when placing it on a qi charger compared to my old S6 which was tricky to place just right. It also feels very nice in the hand compared to the textured back, and is much more grippy surprisingly, especially when the phone gets a bit warm, getting your hand a little sweaty.
The bad parts are that it is noticeably thicker than the OEM cover, and you can feel it when you place your finger on the power button to unlock it. The other part would be more likely my fault, since I choose white, but it gets very dirty and it can be tedious having to take it off every so often to clean it. The third and last part, three clips on my case have already broken. They are on both sides, near the bottom. Most likely from constantly taking it off to change batteries, and cleaning it every few days.
I got one white leather and 2 plastic one's, I have stopped using it as some members said they had their phone wireless feature dead after a few weeks, has anyone had this problem.
I got the same case in black from Amazon for $18. It came in the same package and box. The material was fake PU leather. Returned it
They must be taking a loss or something. They're now going for $25 without the charger (still not available)
$16.99 for a solid standard battery seems like a good deal, mine just died.
http://www.amazon.com/dp/B01LXCS553/ref=sr_1_10?ie=UTF8&sr=1-10&tag=anker_google_brand-20&linkCode=as2&camp=217145&creative=399373&creativeASIN=B01LXCS553&keywords=iPhone+6+Charger&qid=1498796492&kwr_id=998
I have this battery since 2015, It's Like OEM Exactly.
I purchased KHP battery in $10 from AliExpress. Gives 5hrs+ SOT. I'm quite satisfied with it.
I bought their dual battery pack about 5 months ago, both have already swelled beyond belief and one cracked my screen from the bulge (without cracking the glass screen protector!)
18 month warranty and the price are the ONLY benefits.
Anker support told me a few months ago they had no more Note 4 batteries for replacements. My batteries had swelled also.
I just bought two note 4 batteries from Anker... Very happy with them.