Dead note - Galaxy Note 10.1 Q&A, Help & Troubleshooting

Hi peeps
Anyone else had the same problem as my note died on me.
The note won't charge and when it does come back on it reset setting and then when on charge for about 2mins say battery full. When off the charger it goes dead when need to wait 10 mins to power up again.
Brought from carphoneware house UK never using them again .
When to the store I got it from tell me it will take 3-4 week for replacement or I can drive 45mins to the nearest store which had stock. So had to drive there but when I was there they were checking it and making it out it was my fault its dead saying I over charged it to kill battery. Fxxk me I only had it for 2 weeks.
Finally are 30mins in store they replaced it. Hopefully this one don't die as I don't wanna go back to carphoneware with that **** service.
Sent from my GT-I9300 using xda app-developers app

Lol how does one intentionally overcharge a battery?
Sent from my GT-N8013 using Tapatalk 2

They don't know what they are talking about. Our batteries are designed to prevent over charging. Once they hit 100% they stop charging automatically till battery drops like 2% and then start charging again. Its called trickle charging
Sent from my Galaxy Nexus using xda premium

I also hate Carphone Warehouse, once bought an expensive Bluetooth headset which happened to be the wrong model took it back within a few hours, seal and everything in tact and was told they do not take returns, unfortunately they are allowed to sell this way in the UK however if the product developed a fault, they are legally obliged to repair or replace.
Nowadays I tend to only buy from company's that have decent return policies.

Reboot your tablet into recovery mode, (if you can) as follows:
Hold 'vol down' and 'power' buttons on tablet
Release 'power' when samsung image is shown
Release 'vol down' when the two icons are shown
Use the 'vol down' to navigate between the icons
I'm on the road so can't see/remember what the options shown are exactly. Look for.something like "wipe cache" and after doing that "flash firmware."
If it's a s/w issue that should fix it.

Try that and nothing. The Carphoneware house wxxker tried that too for 20mins(all most out his finger thought the power button) with no hope but they also tried 4 charging unit too.
But finally changed it.
Sent from my GT-I9300 using xda app-developers app

Related

[ISSUE] Transformer powered off and won't power back on

Doubt there is anything else I can do, but thought I'd try anyway.
So after about a whole 3 hours of use, my Transformer just powered off. I tried to power it back on, and it did for about 5 minutes, but would only stay on for about 15 seconds (not even a full boot) and reset again. Now, it doesn't power on at all.
While I was using it I was charging it. It had about 84% battery when it died. I tried holding the power button for 6, 30, even 60 seconds and no results. Tried the power and vol down too.
I have an RMA from ASUS (Is it normal for companies to make you pay for shipping to them? Ugh), but wanted to know if there is anything else I can try before waiting another 2-3 weeks to get one back.
Thanks!
I think I've read of this happening before, leave the TF's battery to go completely flat then recharge it. Nothing to loose by trying it.
Good luck.
I would just keep trying to hit the power button and see if you could get it to work because I feel like doing an RMA will not really fix the issue because it is more of a software issue I feel like, unless it completely died. On the other hand, if you do RMA it, I would not pay for shipping, that is ridiculous.
Reverence12389 said:
I would just keep trying to hit the power button and see if you could get it to work because I feel like doing an RMA will not really fix the issue because it is more of a software issue I feel like, unless it completely died. On the other hand, if you do RMA it, I would not pay for shipping, that is ridiculous.
Click to expand...
Click to collapse
I thought it was a software issue while it was boot looping, but now it won't power on at all.
Unforunately, it had a HUGE charge on the battery when it died. I can't easily drain the battery because it won't power on at all to use the battery up.
Any suggestions on draining it without powering it on? Thanks again...
These things seem very tricky. Try hitting the power button multiple times, then holding it, and holding it while holding the power down, that works for me.
Some other things you can try is put it on the charger and then try powering it on. Try docking it if you have a station and then plug the dock in and try to power on. Anything could trigger it going back on to be honest because these sleeps of death/shut offs/non responsive units seem to happen at random.
Could be the sleep of death. You can get it to boot usually by holding power for 5 seconds, wait a bit, and then power it on again. Sadly it may be a hardware issue :-(
Sent from my Transformer TF101 using XDA Premium App
I'm guessing it's a hardware issue. Any amount of holding the power button down hasn't shown any sign of working.
This is where I wish it had a removable battery. I know about 50% of laptops I work on that don't power on just need the battery taken out, power button pressed, and battery replaced (discharges static electricity).
I had the same problem. I put it on charge for 15 min and then powered it on with it still plugged in. Scared the hell out of me.
It finally powered back up. Just keep trying and cross fingers.
Sent from my SGH-T959 using XDA Premium App
singlebyte said:
I had the same problem. I put it on charge for 15 min and then powered it on with it still plugged in. Scared the hell out of me.
It finally powered back up. Just keep trying and cross fingers.
Sent from my SGH-T959 using XDA Premium App
Click to expand...
Click to collapse
Thanks. I keep trying every 30 minutes or so. Did yours also die while it was fully charged?
Not sure where the battery level was when it died. I thought it had somehow been left on and just drained the battery too much. After a while on charge it came back to life.
Sent from my SGH-T959 using XDA Premium App
Charging
I am sure you guys have noticed - or is mine unique - that when you have the TF switched off and you plug it in it automatically switches on.
So plugging it in whilst it is off actually means you could be draining the battery. You need to switch it off when it is already on charge.
That being said mine stopped charging recently and I found a post somewhere to say to trickle charge it (charge it off the USB on the computer) and then try to charge it again. That worked and it has charged great since. I think that issue is related to the dock.
So try to trickle charge it -see if it will hook up to your PC and see if that will help.
singlebyte said:
Not sure where the battery level was when it died. I thought it had somehow been left on and just drained the battery too much. After a while on charge it came back to life.
Sent from my SGH-T959 using XDA Premium App
Click to expand...
Click to collapse
Ah. Unfortunately I think mine is a different issue since it was fully charged when it shut off. Thanks though!
Turns out bestbuy.com received some stock, so I returned mine to Best Buy and re-ordered it. Thanks for the advice, guys! Pretty sure it was something I couldn't fix anyway.

Battery died, now phone will not power back on after charging...

So the wife and I were out eating and my phone died. Came home, plugged it up and there was no red led charge indicator..... waited..... and waited.... it's been an hour now, still nothing. If I hold power the capacitive buttons just flash white and go off.
Any ideas on how to bring this thing back to life?.... I purchased from Amazon 2 weeks again and really need a phone now as I have no other phone.
Make sure you are using the original wall charger that comes with the phone.
Sent from my HTC One X using XDA
Press the power button for 2-3 seconds and let go, wait about 5 seconds for it to turn on.....or press and hold volume down and power until the lights blink 6 times then release ONLY the power button. Hold volume button until screen turns on, then using the volume buttons highlight fastboot, press power button to select, then highlight reboot and press power again that'll get u going again
Sent from my HTC One X using xda premium
You will need to replace your phone. Search the forums and you will find a thread or two about this same problem. I had to return my phone because of the same exact problem. The only solution is to completely let the battery die and then recharge for 30 minutes to an hour and then the phone should turn on. But I highly recommend you get it exchanged because the next time you use it, it will suddenly turn off while there is still some battery left and you will have to let the battery die.
same problem. gotta get htc to replace dat shiet.
Leave it on the charger for several hours, wall charger not USB, and see if it helps.
Could be various things. But one thing that has happened to some people, on various Android phones, is that the battery voltage may have dropped too low. Not zero, but too low for the phone to take a charge. In that case, there is no way to bring the battery back to life, except with special battery meters with a "boost" function (which most of use don't have access to). Leaving it on the wall charger has brought phones back for a few people. Its a longshot, but can't hurt.
Safety circuit is supposed to prevent voltage from dropping too low like this. But its not fail safe.
I know that is not what the OP is doing, just a sidenote: Some people will suggest draining the phone until it shuts down to calibrate the battery meter Its a poor idea, for the reason that the safety circuit may not always work properly. When calibrating the meter, its more than sufficient to drain to 10-20%. The meter is not that accurate anyway, and draining to zero doesn't make it any more accurate than 10-20%.
i tried that all, letting it die. letting it charge, everything.
Press and hold the power button while plugging the charger in
Sent from my HTC One XL using xda premium
didnt work. but when i plug it in to windows, i still get apx
swordsx48 said:
didnt work. but when i plug it in to windows, i still get apx
Click to expand...
Click to collapse
This happened to my EVO 3d and had to be replaced.
Other than trying a ruu back to stock I'm out of ideas
Sent from my HTC One XL using xda premium
It comes up as apx? Have u tried
Adb devices
and
fastboot devices
While plugged in to see if either recognize it??
if one of them do than this should be a simple fix.
If adb recognizes it then
adb reboot
If fastboot recognizes it do
fastboot erase cache
fastboot reboot
i tried adb devices and fastboot devices while plugged in and neither recognize it you gave me a sliver of hope
swordsx48 said:
didnt work. but when i plug it in to windows, i still get apx
Click to expand...
Click to collapse
Apx mode is tegra thing. Wrong forum.
Sent from my HTC One XL using xda app-developers app
sorry,i was googling and came across this thread and didnt notice.
swordsx48 said:
sorry,i was googling and came across this thread and didnt notice.
Click to expand...
Click to collapse
No worries.
Mine did the same thing. Went 100% dead. After a few random reboots the days leading up, it finally went off when I noticed it had really low battery. Never to come back on.
Not even getting the red light at the top so put it in for a repair through my Telco (Telstra), (who are apparently the authorised repairer for HTC in Aus) and the mainboard was replaced. Got it back a week later fixed.
Phone had been unlocked through HTCDev but had no issues with warranty. Obviously a hardware fault as couldn't even boot.
on other phones i find using a charger that doesn't have a removable usb cable works well, and don't try to charge it from the computer.
monstermm said:
Mine did the same thing. Went 100% dead. After a few random reboots the days leading up, it finally went off when I noticed it had really low battery. Never to come back on.
Not even getting the red light at the top so put it in for a repair through my Telco (Telstra), (who are apparently the authorised repairer for HTC in Aus) and the mainboard was replaced. Got it back a week later fixed.
Phone had been unlocked through HTCDev but had no issues with warranty. Obviously a hardware fault as couldn't even boot.
Click to expand...
Click to collapse
after one hour of wall-plugging, the unit gains some heat around the camera, but no signs of charging...damn, guess I have to ask for replacement...
eh...did you root/unlock bootloader/flash roms?
I'm kinda worried that Rogers will give me a hassle for that...although it's a battery problem...
nvm...need to work on my reading skills...so unlocking bootloader is fine....

p3113 does not start

Hi guys,
My p3113 shut down itself 3 days ago (battery was not empty)) and I cannot start it since (normal boot or download mode).
In addition, when i try to charge it, I have an exclamation point and it does not charge.
Did my battery passed away?
I'm in stock rom, rooted (no problem before)
Do you have some ideas to resurrect it (no warranty...)
Thanks for your help!
no warranty? do you buy from the black market?
p.s: p3100 launched on april 2012, and have at least 1 year warranty
Rotundjere said:
no warranty? do you buy from the black market?
p.s: p3100 launched on april 2012, and have at least 1 year warranty
Click to expand...
Click to collapse
I bought it 2nd hand because I wanted a US version (with infrared) in Europe, and I don't have the original proof of purchase.
That's why I think the warranty won't work.
do you see the "Galaxy Tab 2" logo at first boot ?
There is nothing on screen, pressing the power button just do nothing.
Spayn said:
There is nothing on screen, pressing the power button just do nothing.
Click to expand...
Click to collapse
Press and hold power button for at least 30 seconds.
Spayn said:
Hi guys,
My p3113 shut down itself 3 days ago (battery was not empty)) and I cannot start it since (normal boot or download mode).
In addition, when i try to charge it, I have an exclamation point and it does not charge.
Did my battery passed away?
I'm in stock rom, rooted (no problem before)
Do you have some ideas to resurrect it (no warranty...)
Thanks for your help!
Click to expand...
Click to collapse
Try to charge it even for 10 hours is their any sign of life when you connect charger try after connecting charger by 10 minutes and also try after 10 hours of charge to press power button for even a minute do you see any sign of life
Have the signs of life disappear after flashing it via odin or cwm?
Did a water come near it or is it damaged or fall from a height?
Sent from my GT-I9100 using xda app-developers app
Spayn said:
There is nothing on screen, pressing the power button just do nothing.
Click to expand...
Click to collapse
must be your Gtab2 damaged (droped) by previous owner.
That's bad -__-
nfribeiro said:
Press and hold power button for at least 30 seconds.
Click to expand...
Click to collapse
No sign of life even after 1 minute pressing.
Mohamedselim said:
Try to charge it even for 10 hours is their any sign of life when you connect charger try after connecting charger by 10 minutes and also try after 10 hours of charge to press power button for even a minute do you see any sign of life
Have the signs of life disappear after flashing it via odin or cwm?
Did a water come near it or is it damaged or fall from a height?
Sent from my GT-I9100 using xda app-developers app
Click to expand...
Click to collapse
I will try this evening to charge it for 10 hours. but, when I plug it, I do not have the charging animation but an exclamation point... That doesn't sound good...
I flashed CWM, but is was like 2 months ago and I did not have any problem until now.
I didn't damaged it, but It's 2nd hand.
Rotundjere said:
must be your Gtab2 damaged (droped) by previous owner.
That's bad -__-
Click to expand...
Click to collapse
Perhaps you're rigth, but I think the previous owner is OK. I managed to recontact him and he accepted to send me the proof of purchase so that I can try to use warranty. I think he would have just ignored me if he had damaged the tab himself.
Unfortunately, I read on samsung website that they do not provide warranty service in Europe for devices bougth outside Europe...
I will try it if nothing can save my tab.
Anyway, thanks everybody for trying to help me.
I also have bad experience with 2nd electronics goods (both from 2nd or black market with reduced price), I think they are selling it because it is failed/broken products from the manufacturing plant, and they just wan't to sell that broken stuff so they still can get money
I won't buy any 2nd electronics anymore (except for cars, & house)
After several plug-unplug, I managed to have the charging animation and after 10 minutes of charging it finally started normally!
By the way, I don't know what to do now. I'm petty sure It will have problems again in the future, because it seems to be a hardware problem. I think the only solution is to try to use the warranty with the proof of purchase of the first owner when it will die again.
Do you have some better ideas to fix the problem?
Thanks for your help.
The best way is send back to samsung service center.

[Q] Dead S3?

Hi all,
I went to take my break at work, phone in hand, working, put it in my pocket. Signed out, proceeded to the elevators to go downstairs, take it back out and no response. Okay. Fine. Hold power...nothing. Pop the battery out for 30ish seconds, back in, case on...power...still nothing. Get to my car thinking maybe it died even though it had 50% left to the battery. Plug it into my car mount and the LED doesn't light up. I work minutes away from a Verizon store so I decide to stop by. I explain to the rep what was going on, he plugs it in and nothing. He tries a different battery and nothing. We both tried vol up + power + home and nothing.
I have not rooted my phone, and the only thing I did recently was factory reset it over the weekend just to give it a "fresh start."
After I got home not too long ago, plugged the phone in using the cable I usually take with me (just happened to leave it home today of course) and no response from the phone. However, if I remove the back cover and take the battery out the LED light DOES come on if I plug the phone in again for several minutes and then it goes out.
From what I've read here and elsewhere there was something about a bad EMMC chip that caused phones to just suddenly die, could this possibly be it?
Thanks.
Sounds like a hard brick to me. Try this
http://m.youtube.com/watch?v=dU5H8NJ7vTM&desktop_uri=/watch%=dU5H8NJ7vTM
Sent from my SCH-I535 using Tapatalk 4
If ur not rooted wat so ever then jst get a warranty replacement
If you don't have the ability to software flash it or if you honestly think its a hardware issue you could try getting a warranty replacement through your carrier as suggested or if you'd like to keep your phone and not get a refurb and are willing to wait a couple weeks, you could always send it to Samsung for warranty repair.
Feel free to pm me if you wanna troubleshoot
Sent from CM 10.2 optimized sph-l710

[Q] Sudden Death Note 10.1

So i just Got my Note 10.1 4 days ago i un boxed it and start working with it for 3 days then i left it at night charged and when i woke up it doesnt work at all when i press power button the screen doesn't turn on or anything and doesn't charge even. trying connecting to pc and still nothing.
Probably a lemon.
Exchange for a new one.
Sent from my HTC One using xda app-developers app
the problem i got it while i was abroad in a work trip so dunno what i should do
Recovery Mode ???
Download Mode ???
If Not .
Return to the vendor under warranty .
Try a local Samsung service centre to see if they give warranty to abroad .
Pay for a service repair .
As JJEgan suggested, have you tried recovery mode?
Hold Volume Up and Power button at the same time for a few seconds. Does anything happen when you try that?
tried that and yet nothing happens
guess gonna visit a samsung repair center
but is it normal for it to go in sudden death with no other symptoms
Thegreat1 said:
tried that and yet nothing happens
guess gonna visit a samsung repair center
but is it normal for it to go in sudden death with no other symptoms
Click to expand...
Click to collapse
I don't think that's normal, my note 10.1 never give me any problem, the most likely situation, for a 3 day usage and that sudden death, is a hardware fault, go to a samsung repair center and make use of the warranty.
Sent from my GT-N8013 using XDA Premium 4 mobile app
Mine died just like that after 2 weeks on normal usage, no rooting no custom rom ..nothing. It won't even charge - no battery image
it happens to me 3 months after , i did not change anything on its system. Did you use magnetic cover for the tablet done by samsung.I always used it with it . There is no reason to sudden death instead of it
Try a different charger.

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