Urgent. Touchscreeen off - Galaxy Note 10.1 Q&A, Help & Troubleshooting

I am on vacation in the usa and bought a note 10.1 at best buy in san diego. Now i am in los angeles.
Today i played a little with it and found that the touchscreen does not respond as expected depending on where I touch the screen. (Fingers not pen!)
In the middle it is spot on, but above and below the registered touch position is way below where i actually touched the sceen. Especially when more than one link is at these positions i always miss the one i want to click... also when typing a text sometimes i hit 'c' but space is registered. Additionally i tested with multitouch visualizer from the market and clearly see what i described.
I also own a galaxy tab10.1 and never had this problem., so i guess i am not dreaming this.
0. I guess there is no way to calibrate the screen?
1. Can you use multitouch visualizer and test if your device shows also this behaviohr, please? Want to now if it is normal or if my device is broken...
2. In two days i fly back to germany. Should i return it? Never returned something at best buy. Is it problematic? Do i have to explain much or jisit easy going? Should i say that it is broken or just return it?
Thank you very much!
Klaus
Ps: you can also use the developer menu and turn on visualization of touch stuff. Here i see also that in upper and lower part of the screen the registered position is off .

Don't take a chance. Return it 1st thing in the morning. All you need is your receipt and explain the problem. Get a manager if you need to.
---------- Post added at 12:21 AM ---------- Previous post was at 12:19 AM ----------
You should be able to exchange it or return it. At least go there and take it with you.

toenail_flicker said:
Don't take a chance. Return it 1st thing in the morning. All you need is your receipt and explain the problem. Get a manager if you need to.
---------- Post added at 12:21 AM ---------- Previous post was at 12:19 AM ----------
You should be able to exchange it or return it. At least go there and take it with you.
Click to expand...
Click to collapse
I think i will return it for a refund if possible. Because i fly back on saturday i do not have enough time to test it (i also want to do a little sight seeing here ).

Forget the BS that I wrote. The problem was because i was charging at the same time. After unplugging the note and using multitouch visualizer again the problem was gone. Stupid me. Sorry for polluting the forum with my crap

I have noticed an intermittent indication of the same thing especially when playing Monopoly. Sometimes I also see an intermittent delay when touching the screen today in SNotes I saw at least a second delay from when I started a line and the line showed, but it is very intermittent.

oclock said:
Forget the BS that I wrote. The problem was because i was charging at the same time. After unplugging the note and using multitouch visualizer again the problem was gone. Stupid me. Sorry for polluting the forum with my crap
Click to expand...
Click to collapse
Have to admit, I was surprised at your post, but given the time constraints returning it seemed logical. So glad it turned out ok.

Related

Sony SmartWatch Impressions?

Has anyone bought the "updated" smart watch? If so, what are your thoughts on it? I might buy one from Expansys USA.
Sent from my PC36100 using XDA
Early reviews online and on amazon are pretty positive. I purchased and returned the liveview due to connection issues. These seem to be a non-issue on the updated smartwatch. I ordered through expansys and will hopefully be receiving the unit this week. I can reply with my personal opinions.
I hope the xda devs pick this device up and come up with some great apps. One obvious one would be a timer/stopwatch app.
I just got it today, so my impressions are sort of limited to my limited use of it today...
I'd say overall impressions are "So far so good". Definitely feel this is a worthwhile device that will only improve with time.
Pros:
1. Much smaller than the MotoACTV and actually feels/looks like a normal wrist watch on your hand.
2. A much needed accelerometer screen activation was added I believe in the latest update (it doesn't mention this feature in the manual nor in any review I have seen). Basically all you do when the screen is off is tap the device anywhere twice really quick. I've noticed sometimes if you tap it too slow or not hard enough and then do it the right way immediately afterwards, that it won't register the correct way and you have to wait like 5 seconds to try again. Not that big of a deal.
3. Screen looks pretty good. A little pixelated due to the low resolution but text is still readable.
4. So far no problems losing sync with the phone.
Cons:
1. Smartwatch app notification icon ALWAYS stays on in the notification bar of your phone when the watch is connected. Needs to be an option to disable this.
2. The touch screen malfunctions with at least one default Sony app that I've seen so far: the Phonebook (Contacts) app. I think this must be something with how Sony designed the app, as other apps I've downloaded function perfectly normal with all the gestures (multitouch, swiping, taps). IT'S HORRIBLE. Can't swipe between screens at all with this. Actually accidentally texted someone on the first screen of contacts the default "Call me" message as I was swiping to the second screen of contacts. The text went through though, so I guess that's a plus because the person called me immediately lol.
3. The charging cable and the way it just fits in the clip to stay connected is probably the worst charging design I have ever seen... should have just used micro-usb... If you aren't careful when setting the watch down while it's plugged in, you could accidentally put an angle on the cable which will ensure that it doesn't make contact with the charging leads.
4. No default email app yet. Only one that exists is for Sony phones
5. Music player could be improved a bit. No control over albums/folders (at least with the Google Play Music app). Very generic play/pause, volume, and next/previous track options. Doesn't show album art with Play Music on ICS (really? This is the default app that probably the majority of Android users use!!).
6. Sometimes if the phone is busy doing other things, you will notice on the watch that the icons take a while to show up (generic icons are shown instead of the specific application ones), which basically is exposing the fact that the apps aren't stored on the Smartwatch itself... which means that if your phones processor is bogged down, so will app responsiveness on the watch itself.
7. No voice search app or widget! Whether we have the phone sitting in our car in speaker phone mode, or have a blue tooth headset on, we need a dedicated voice search activation button widget! I am planning on sitting down one day to make one. This will be especially handy once we have the Google Assistant app (Siri competitor), not to mention how useful this would be to initiate calls to people while driving instead of using the HORRIBLE touch screen contacts app.
8. No microphone in the hardware! This sort of goes with #7 above.
Just got this thing in the mail here at work, well FedEx. Haven't really messed around with it yet. Loaded a few apps, so far so good! Will report back later on anything else I find.
yeh i just got mine today
still fiddling around with it
i look forward to updates
i also noticed the messaging app doesnt sync up constantly
like in the events app,i can get a new message notice and read it,but go back to the messaging app,and it shows older texts....
and theres some other minor quirks,like when the phone rings you can mute it, hang up, but not answer it
would be cool if there was a microphone and i could carry on conversations like im james bond
Dude wait for the pebble: http://www.kickstarter.com/projects/597507018/pebble-e-paper-watch-for-iphone-and-android
I just hooked mine up today and had all kinds of problems keeping it connected. I am running a Galaxy Tab with the newly released CM-9 nightly. The apps I have tried work: in call control, missed call, audio control, message, and weather. The problem I have with the set up is that it keeps disconnecting as soon as you try and do anything. Originally it wouldn't re-connect reliably, I then found the Liveviewcharm application which allows it to reconnect all the time. So far, I would give it a C+ in my particular configuration but I am hoping.
YMMV, it seems people with other configurations are having less problems. It would be a good idea if people siad what kind of phone and what software they were running.
By the way, the reason the software leaves an icon in the status bar is so that the background app won't get shut down by the OS when it needs memory.
Fred
guih said:
Dude wait for the pebble: http://www.kickstarter.com/projects/597507018/pebble-e-paper-watch-for-iphone-and-android
Click to expand...
Click to collapse
ive seen the pebbles,plus if you donate u can get one now right?
but what makes it so better than the Sony?
like the pebbles watch is only black/white or monochrome?
---------- Post added at 09:13 PM ---------- Previous post was at 09:09 PM ----------
ffarber said:
I just hooked mine up today and had all kinds of problems keeping it connected. I am running a Galaxy Tab with the newly released CM-9 nightly. The apps I have tried work: in call control, missed call, audio control, message, and weather. The problem I have with the set up is that it keeps disconnecting as soon as you try and do anything. Originally it wouldn't re-connect reliably, I then found the Liveviewcharm application which allows it to reconnect all the time. So far, I would give it a C+ in my particular configuration but I am hoping.
YMMV, it seems people with other configurations are having less problems. It would be a good idea if people siad what kind of phone and what software they were running.
By the way, the reason the software leaves an icon in the status bar is so that the background app won't get shut down by the OS when it needs memory.
Fred
Click to expand...
Click to collapse
what exactly is liveviewcharm? i find it on the net to download,but absolutely no description of what it is or what it does
Im using Samsung galaxy note with the watch. Stays connected fine unless im a ways away from the phone of course
Been very eager to get the original liveview, but heard about the various connection problems. Now this one seems to have that fixed Normally, I would have got this right away, but the pebble is quite interesting too. So since some of you have the smartwatch could you answer some of my questions please?
* Most importantly, how does this affect battery life? I pretty much destroy my battery in a matter of hours, I don't want this to turn my phone into a laptop where I'd need to charge it every 2-3 hours
* When the bluetooth connection drops, what happens? I know the smartwatch doesn't need the phone for clock functionality (unlike the liveview). So does it just show the time?
* I'm not good with coding and stuff, the smartwatch would be the better option for support right?
Thanks
FC1032 said:
Been very eager to get the original liveview, but heard about the various connection problems. Now this one seems to have that fixed Normally, I would have got this right away, but the pebble is quite interesting too. So since some of you have the smartwatch could you answer some of my questions please?
* Most importantly, how does this affect battery life? I pretty much destroy my battery in a matter of hours, I don't want this to turn my phone into a laptop where I'd need to charge it every 2-3 hours
* When the bluetooth connection drops, what happens? I know the smartwatch doesn't need the phone for clock functionality (unlike the liveview). So does it just show the time?
* I'm not good with coding and stuff, the smartwatch would be the better option for support right?
Thanks
Click to expand...
Click to collapse
I can't really comment on battery life as I am using a tab which has a battery that lasts 24 hours no matter how I use it. Having said that as I far as I can tell there is no difference. I suspect on a phone with a smaller battery your results won't be as good.
The watch tries to reconnect automatically when the connection drops. The Liveviewcharm (clicky) app makes the reconnections much more reliable. The description is in Japanese, you will have to cut and paste the text into Google translate if you can't read it (I couldn't). Basically it is an app that stays running and monitors Liveview connections (which the SmartWatch uses). I can't be any more detailed than that.
I doubt that Sony support will be terrific but there is nothing to code. It mostly just works the way the instructions say. You do have to download each app you want to run on the watch but that is straightforward.
Fred
---------- Post added at 09:24 AM ---------- Previous post was at 09:20 AM ----------
SayWhat10 said:
ive seen the pebbles,plus if you donate u can get one now right?
but what makes it so better than the Sony?
like the pebbles watch is only black/white or monochrome?
---------- Post added at 09:13 PM ---------- Previous post was at 09:09 PM ----------
what exactly is liveviewcharm? i find it on the net to download,but absolutely no description of what it is or what it does
Im using Samsung galaxy note with the watch. Stays connected fine unless im a ways away from the phone of course
Click to expand...
Click to collapse
See my post above for a brief description of liveviewcharm, it does help. Good to hear the watch works well with a Note. Maybe subsequent releases of the CM-9 ROM will clean up whatever is wrong with the communications with watch.
One other thing, it is very hard to read in sunlight, one reason the Pebble could be better (when and if it is released).
In any event, I like the idea so much I signed up for a Pebble and may even buy a WIMM to give that a try. The problem for me is that I use the Tab as my only device and sometimes it is very cumbersome just to get out and see who is calling, etc.
Fred
Phone: Galaxy Note
Comment: This is my first smart watch.
And I love it. And guys this is Sony brand. It's important for lot of people. (Maybe is chip, but at least is Sony!)
Pretty cool watch.
avetny said:
Phone: Galaxy Note
Comment: This is my first smart watch.
And I love it. And guys this is Sony brand. It's important for lot of people. (Maybe is chip, but at least is Sony!)
Click to expand...
Click to collapse
Apparently you didn't experience Sony Ericcson's epic abandonment of their MBW-150 watches. Everyone's display has faded to black and Sony refuses to repair or replace them.
JimSmith94 said:
Apparently you didn't experience Sony Ericcson's epic abandonment of their MBW-150 watches. Everyone's display has faded to black and Sony refuses to repair or replace them.
Click to expand...
Click to collapse
DAAAMN !!!
---------- Post added at 08:38 PM ---------- Previous post was at 08:37 PM ----------
Guys I need help !
When I shaking my watch the screen going to ON. It's supposed to be like that ?
avetny said:
DAAAMN !!!
---------- Post added at 08:38 PM ---------- Previous post was at 08:37 PM ----------
Guys I need help !
When I shaking my watch the screen going to ON. It's supposed to be like that ?
Click to expand...
Click to collapse
You mean that the watch wakes when you shake it?
That's actually a feature I was hoping to see. I used to have a watch that would turn the light on when I flicked my wrist This would be a nice feature, since you won't need to have another hand to activate it.
So @owners of this watch, is that a feature of the watch?
FC1032 said:
You mean that the watch wakes when you shake it?
That's actually a feature I was hoping to see. I used to have a watch that would turn the light on when I flicked my wrist This would be a nice feature, since you won't need to have another hand to activate it.
So @owners of this watch, is that a feature of the watch?
Click to expand...
Click to collapse
Yes! I think you right! Its a cool future
Smart watches are gonna get out SONY from bankrupticy. Lool
They really suck past few years trying to build something special. but only they did good is Play Station
I don't like the look of the Sony smart watch, Pebble actually looks cool to wear and in the video on the website is an actual demo unit so it will happen and rock. Plus, they have nearly 6 million backers already, do you know what that is? Lol the development on that thing will be so strong and so good.
guih said:
I don't like the look of the Sony smart watch, Pebble actually looks cool to wear and in the video on the website is an actual demo unit so it will happen and rock. Plus, they have nearly 6 million backers already, do you know what that is? Lol the development on that thing will be so strong and so good.
Click to expand...
Click to collapse
Pebble got black and white screen. This is stupid.
avetny said:
Pebble got black and white screen. This is stupid.
Click to expand...
Click to collapse
Trade-off with battery life...
Fred

[Completed] Problems with navigation software on my Samsung Galaxy Note 3

Hi Guys,
First of all, my new smart phone Samsung Galaxy Note3 (only 3 weeks old) has not been rooted yet. To be honest, I am not sure if I will do so in the very near future since I am still very happy with the way it works at the moment.
Nevertheless, I come to you with a cry for help, since I know from my very own experience in the past, that your forum is "the place to be" for technical issues and you guys are always here, willing and mostly able, to help a desperate forum member.
I recently installed TomTom on my smart phone and I noticed that, as soon as I am on the highway doing more than 80 kilometers per hour, that at the down site of my screen it shows a continuously horizontal striping and/or flickering (smaller and broader striping); and it makes no difference wether my screen is positioned horizontal or vertical, in my car holder. This striping and/or flickering keeps going on until I lower my speed again for driving in town (50 kilometers per hour). I also noticed that sometimes the highway exits stay visible in my screen while I long passed it. It looks like it is "lagging", although, through out the ride, the "position arrow" shows exactly and correctly where I am...
To make sure wether it was only a problem with the TomTom Navigation or not, I also installed Sygic Navigation. With Sygic, there is no flickering or striping showing on my screen when driving on the highway, but in here there is the problem that EVERY highway exit stays visible in my screen while I long passed it. However, both of these navigation programs worked flawless on my former smart phone, the Galaxy Note 1 (Android 4.2.1 - JellyBean).
Are you familiar with this issue? Could it be the new Android version 4.4.2 (KitKat) that might be causing the problem or could it be a (GPS ?) setting in my phone that needs to be altered or checked?
I seriously hope that you can help me out here.
Thanking you in advance.
Kind regards.
Robert,
Netherlands.
Hi!
I've read there's an issue with TomTom on the Note 3 and KitKat. Something about not being able to download the make to your phone. That could be why you have lag and screen rendering issues.
You are welcome to ask in your devices section for Q&A... Perhaps someone figured out a fix!
http://forum.xda-developers.com/galaxy-note-3/help
Good luck! ?
---------- Post added at 03:18 PM ---------- Previous post was at 03:17 PM ----------
Here is what I read about TomTom...
http://forum.xda-developers.com/showthread.php?t=2648188
---------- Post added at 03:19 PM ---------- Previous post was at 03:18 PM ----------
That issue is from February tho....it may not apply now.
Thank you! I'll look into that and let you know...

Inaccurate touchscreen?

My phone just seems... Off. Anyone else noticing an inaccurate touch screen, charging or not? Typing has gotten horrible, keyboard doesn't matter, reboot doesn't help. Really starting to drive me nuts.
Sent from my LG-H918 using Tapatalk
Do you have a screen protector on it? Or are you charging and using the phone at the same time?
No screen protector and charging or not doesn't matter.
Sent from my LG-H918 using Tapatalk
That used to happen now and then on my old note 4. But it was due to my phone processing something. Try rebooting or clearing cache
i tend to see some inaccurate typing when i type fast. i used to blame the devices, my Nexus 6, the Note 7 also did this, and now the v20. I am beginning to think it may be "FAT Fingers" and trying to type way to fast, for me anyway. with the trouble you had with text messaging, perhaps you got a lemon and need to get it replaced.
Is there a touch test in service menu?
@rbiter said:
Is there a touch test in service menu?
Click to expand...
Click to collapse
Here you go http://play.google.com/store/apps/details?id=cvnhan.android.screentouchtest
I swapped my phone and it seems better so far
Sent from my LG-H918 using Tapatalk
Not the Screen tester needed...
The app you listed doesn't do anything for telling you what's going on with your screen. It only registers a touch, swipe or writing on the screen...
TouchScreen Repair (Play Store/ NOOB, I can't post links) "claims" to help with response time, but after rebooting I still have issues with the 2nd screen registering as a long press and going into settings mode with the Wi-Fi quick tapped...
Running VZW (VS995) Software version VS99513A ("13A") and had the same issue with my first V20 running ("11A" and "12A").
2nd V20 has displayed the same symptoms with all (3) software updates 11A,12A, & 13A...
---------- Post added at 03:21 PM ---------- Previous post was at 03:17 PM ----------
cordell12 said:
i tend to see some inaccurate typing when i type fast. i used to blame the devices, my Nexus 6, the Note 7 also did this, and now the v20. I am beginning to think it may be "FAT Fingers" and trying to type way to fast, for me anyway. with the trouble you had with text messaging, perhaps you got a lemon and need to get it replaced.
Click to expand...
Click to collapse
Agree that this might be common, but do think that the V20 screen is over sensitive and have never had any of the Note 3, 7 or for that matter S3 have this issue. Yes you'll get a typo, but not go crazy spending longer than necessary fixing them... Also the only time the V20 is 100% accurate is when you swipe REALLY slow... The whole idea of swiping is to text fast and not be handicapped...

S8 plus echo when making phone calls

Does anyone experiencing echo when making phone calls. The echo is from the caller side and I dont hear it from my phone. Whenever someone is calling me they say that they are hearing them selves whenever they say something. So I tried calling myself from my wife's phone and I can hear it aswell.
I have the exynos version
I am experiencing the same issue on my new S8 Plus, SM-G955F Exynos version also . Did you figure out a way to fix it?
dretext said:
I am experiencing the same issue on my new S8 Plus, SM-G955F Exynos version also . Did you figure out a way to fix it?
Click to expand...
Click to collapse
Not yet. I am taking mine to Samsung service tomorrow
Its crazy how I paid more than $800 on a smartphone that it fails to do one of the simplest task a smartphone can do which is making phone calls without any issues
I have the same issue...any solution so far from SAMSUNG..???
My new Samsung Galaxy S8 Plus is just a week old now but getting severe Echo on the other end when made or received calls!!! I am with EE in the UK.
When someone calls me or I get call from someone party at the other end is complaining that he/she get their voice echo'd badly, but at the Galaxy end no issues perfect sound. I tried calls with speaker phone ON/headset connected, both cases no echo at the other end!!! Only other reference to this entry.
As I said when headset or speaker phone ON on Galaxy, no echo at the other end. Also i could see when Speaker phone is switched off Echo gradually goes down though first 30 sec after speaker off echo is maximum.
I removed cases and screen protector and tried same issue. Also tried with Voice over Wifi Off - No difference. BTW I am in an area with lower signal strength. But @ Galaxy end everything is perfect, No issue at all!!!
Any suggestions..?? Not keen to return phone as it might take weeks to get a replacement and again had to copy all data etc.
Thanks
P***d of S8+ User
any news at all on this issue..???
GalaxyS8Plus said:
any news at all on this issue..???
Click to expand...
Click to collapse
I just received my phone from service and they said they changed the mother board of the phone. I tried making a call and the same issue is there. I am fed up with Samsung and I will return the phone
This is crazy..$£800 paid for very GOOD LOOKING phone - But not good for making or receiving calls!!!
GalaxyS8Plus said:
This is crazy..$£800 paid for very GOOD LOOKING phone - But not good for making or receiving calls!!!
Click to expand...
Click to collapse
Exactly! Did you return your phone?
I am told I will get replacement in next few days...fingers crossed!!
---------- Post added at 10:39 AM ---------- Previous post was at 10:38 AM ----------
UPS (in UK) will collect old one and deliver new..
same
I'm having the exact same problem. Heard it might have something to do with the 4G call improvement. Anyone tried turning this off?
I have the echo quality on everything, GPS, movies, music, phone calls..ect. also have problem with my speaker cutting out, anyone else? Solutions? I've gotten no help through support. FRUSTRATING!
I also have this issue, on AT&T S8 plus. Turned off "Enhanced LTE Services" under phone setting using nova activities and still does the same thing. Guess i'll try a factory data reset. Anyone posted above figure out what the issue was?
Having same issue , even after changing buttom Mic.
When use speaker the upper Mic is used and the echo gone.
No solution yet
Download and replace this file in your system/etc folder. You will obviously need root. I've been back and forth with the service provider but decided to fix the problem myself. The only change I've made from the original file is to turn down your second mic gain which doesn't actually get used during a standard call anyway. I've left it untouched for all other modes.
https://drive.google.com/open?id=0ByqbvrtYRACPUGFNSVY0RU1GcTA
standm said:
Download and replace this file in your system/etc folder. You will obviously need root. I've been back and forth with the service provider but decided to fix the problem myself. The only change I've made from the original file is to turn down your second mic gain which doesn't actually get used during a standard call anyway. I've left it untouched for all other modes.
https://drive.google.com/open?id=0ByqbvrtYRACPUGFNSVY0RU1GcTA
Click to expand...
Click to collapse
And your trick fixed the problem?
/CK
It doesnt work for me
Try this. Made another change. Should be fine. Just remember to set permission to rw-r-r once replaced and restart your phone. Else it won't work.
https://drive.google.com/file/d/0ByqbvrtYRACPdEdDcjRkd2FSa0U/view?usp=drivesdk
---------- Post added at 12:41 PM ---------- Previous post was at 12:40 PM ----------
[/COLOR]
Cesar Cao said:
It doesnt work for me
Click to expand...
Click to collapse
Try this. Made another change. Should be fine. Just remember to set permission to rw-r-r once replaced and restart your phone. Else it won't work.
https://drive.google.com/file/d/0ByqbvrtYRACPdEdDcjRkd2FSa0U/view?usp=drivesdk
---------- Post added at 12:42 PM ---------- Previous post was at 12:41 PM ----------
[/COLOR]
Cesar Cao said:
It doesnt work for me
Click to expand...
Click to collapse
Try this. Made another change. Should be fine. Just remember to set permission to rw-r-r once replaced and restart your phone. Else it won't work.
https://drive.google.com/file/d/0ByqbvrtYRACPdEdDcjRkd2FSa0U/view?usp=drivesdk
---------- Post added at 12:43 PM ---------- Previous post was at 12:42 PM ----------
[/COLOR]Try this. Made another change. Should be fine. Just remember to set permission to rw-r-r once replaced and restart your phone. Else it won't work.
https://drive.google.com/file/d/0ByqbvrtYRACPdEdDcjRkd2FSa0U/view?usp=drivesdk
solved for me
Hello, I had this problem after a return of services for a simple button , he came back New but my interlocutors complained of an unbearable echo of their voices during the calls, but that in their senses, me on my side I had no echoes. Short end after some research and not wanting to send him back to service for a week and having to give me a huawei, I decided to do it myself, so there are two seals at the microphones, they can to be defective or badly put. Need to know that it is the noise reduction microphone that is problematic so that from above. For my part I have not been to look at the seals, I opened the phone and all the screws of the phone was too tight I loosened and test before going further and close the tel. And for me it worked! To close the phone it is necessary to change the adhesive which is stuck on the hull, this moment is very difficult because it is necessary to remove the old one and it is well glued! And for the waterproofness I do not advise you to go
to bathe with after that.
I had a problem - The person I was calling, could hear his own voice (echo) so, Samsung Store (Vancouver) send my phone for the repairs in Toronto, later appeared another problem – the phone could not recognise any sim card. Then they send it again to Toronto. After I received, în a few days Echo problem returned back so they send it again to Toronto to fix. In total my phone was sent 4 times to Toronto for repairs – every time leaving me with no phone for weeks and a lot of waste of time and so much stress.
Guys believe me I have spend so, so many hours for the past 9 months over the phone, live chatting on computer and emails with their customer service teling me : “This issue was escalated in top priority and discussed with higher management” Everybody knew me already in their offices I guess. By the end I was speaking over the phone with the general manager of the upper department, you know what he said- I can hear this disturbing noise of the echo, but I can not do anything as our policy is to do what our computer test are giving, our computer test declared your phone is working good as per manufacturer’s specifications, so please use your phone as it is…
Can you imagine that???
I have learned one thing- nowadays all the phone are practical identical, our human eye hardly will see the difference- photos/speed etc. What you are really buying is the company you will deal with later. What you will do if your phone got broke??? Samsung has the WORST customer service from them all, you can find tons of people like me on the net, Samsung will replace 99% of your phone hardware but will never replace you with a new phone.
Usually I am not writing reviews, but this case got me supermad, I have spend about 1400$ for the phone and wirelescharger and I keep it in my drawer now. I was huge fan of the Samsung, as I have many appliances în my house from Samsung, but this phone was the last one for sure. I remained loyal even after they were blowing batteries în people's hands with the Note 7 and I believed in them and I bought this S8+, but I regret so much.
Do not make my mistake. There are so many good phones like Iphone, Google Phone etc. with a great customer service- just ask your friends.

Display & Touchscreen Issues

I've owned an unlocked U11 (US) since launch day, and it's been performing flawlessly until these party couple of weeks.
I started to notice that on occasion, visible scan lines would appear on the display.
As well, touch response would suddenly drop or get really jittery. This causes a lot keyboard typos (i swipe) and accidental instagram likes (due to the jitters!).
The two issues do not always happen at the same time.
I ran that line drawing diagnostic test, and it does appear to fail every so often.
I've babied this phone since day one, so it's really frustrating that this is happening.
I'm wondering if anyone else is experiencing the same issues. Could it be software-related?
djbutter said:
I've owned an unlocked U11 (US) since launch day, and it's been performing flawlessly until these party couple of weeks.
I started to notice that on occasion, visible scan lines would appear on the display.
As well, touch response would suddenly drop or get really jittery. This causes a lot keyboard typos (i swipe) and accidental instagram likes (due to the jitters!).
The two issues do not always happen at the same time.
I ran that line drawing diagnostic test, and it does appear to fail every so often.
I've babied this phone since day one, so it's really frustrating that this is happening.
I'm wondering if anyone else is experiencing the same issues. Could it be software-related?
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Yes. I believe HTC needs to do a update.
loner. said:
Yes. I believe HTC needs to do a update.
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Yes, you are getting the same problems? Or yes, it's software?
I also noticed this behavior. In earlier Firmwares I had this way more often than in the actual one, but this scanlines appear from time to time. Seldom but they appear. Contacted HTC already, they believe in an software issue. Let's look what the time brings.
I think you can force them if device sleeps and you cover the screen completely with your hand. If the device wakes up the scanlines are noticeable.
the scanline thing happens with all of them, its not a bug specific to your device, sadly its so hard to pint point and report
hamdir said:
the scanline thing happens with all of them, its not a bug specific to your device, sadly its so hard to pint point and report
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No it doesn't happen to all of them, I've never seen this issue once. The scanlines anyway. The touch screen is overly sensitive so if I don't move my thumbs away as I type, it acts like I'm still on it. It's not in glove mode either, that would probably be unusable.
Looks like I'm not the only one with touch screen problems:
https://forum.xda-developers.com/u11/help/touch-screen-problem-t3654559
Guys can you do the screen line test and see if hitting two sides of the screen in succession as if you're typing a message joins up and draws a straight line?
Doughnut said:
Guys can you do the screen line test and see if hitting two sides of the screen in succession as if you're typing a message joins up and draws a straight line?
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It does. Totally repeatable when the taps are super close to being at the same time.
Turns out it's normal - my brothers one plus 3 does the same.
I cleared my cache partition and went back to using the original HTC keyboard to see if it helps. It does seem a bit more behaved at the moment.
Doughnut said:
Turns out it's normal - my brothers one plus 3 does the same.
I cleared my cache partition and went back to using the original HTC keyboard to see if it helps. It does seem a bit more behaved at the moment.
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Well its definitely doing it with SwiftKey. I've been getting really aggravated because it will delete words as I type, close the keyboard occasionally... SwiftKey has a gesture to delete words and sentences and guess what that gesture is? A line on the screen.
Hmm, I get what you're saying. But my brothers One Plus 3 behaves exactly in the same manner but doesn't have the weird jitters.
I'm thinking it's an Android thing to join the two touches on a software level, however if the digitiser is recording a straight line touch end to end that's a different matter.
Here's another idea, enable the pointer location in the Dev settings and see if you get a straight line with that when touching in succession - I don't, and hence that's led me to think joining the two touches on a software level is intended.
---------- Post added at 11:29 PM ---------- Previous post was at 11:24 PM ----------
A video of my results:
https://youtu.be/_E0txqbYNyY
Doughnut said:
Hmm, I get what you're saying. But my brothers One Plus 3 behaves exactly in the same manner but doesn't have the weird jitters.
I'm thinking it's an Android thing to join the two touches on a software level, however if the digitiser is recording a straight line touch end to end that's a different matter.
Here's another idea, enable the pointer location in the Dev settings and see if you get a straight line with that when touching in succession - I don't, and hence that's led me to think joining the two touches on a software level is intended.
---------- Post added at 11:29 PM ---------- Previous post was at 11:24 PM ----------
A video of my results:
https://youtu.be/_E0txqbYNyY
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Click to collapse
Its not intentional, they will undoubtedly fix it at some point. They had to fix it on the Evo 4G too but it was not as bad as this...
Just updated to 1.27. Previously in 1.13, tested tapping using sketch app, there were 4 horizontal lines produced during 50+ taps. Now it's 0.
6hours in, I feel typing is better now.
I remember the same thing when HTC 10 was released and I had the same issue with over sensitive screen. After couple of initial updates everything was fixed so like someone already noticed with 1.27 base HTC is refining this speed deamon and they already addressed this problem
That's very interesting. I wonder why my brother's one plus 3 behaves in the same way, but doesn't cause any adverse effects...ah well there's hope. Thanks for the update.
EtherealRemnant said:
Its not intentional, they will undoubtedly fix it at some point. They had to fix it on the Evo 4G too but it was not as bad as this...
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HTC phones aren't the only ones with this problem. I have had different manufacturers that had the same problem.
loner. said:
Yes. I believe HTC needs to do a update.
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Click to collapse
Allesa said:
Just updated to 1.27. Previously in 1.13, tested tapping using sketch app, there were 4 horizontal lines produced during 50+ taps. Now it's 0.
6hours in, I feel typing is better now.
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This is very promising!
EtherealRemnant said:
Well its definitely doing it with SwiftKey. I've been getting really aggravated because it will delete words as I type, close the keyboard occasionally... SwiftKey has a gesture to delete words and sentences and guess what that gesture is? A line on the screen.
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Click to collapse
Swiftkey is amazing because of those 2 gestures but I've had lots of problems with them on the U11, especially when the keyboard is closed and I end up pressing random buttons that were behind the keyboad. It's a really bad and dangerous issue. The only fix before 1.27 is to just disable the gestures.
---------- Post added at 04:12 PM ---------- Previous post was at 04:11 PM ----------
Allesa said:
Just updated to 1.27. Previously in 1.13, tested tapping using sketch app, there were 4 horizontal lines produced during 50+ taps. Now it's 0.
6hours in, I feel typing is better now.
Click to expand...
Click to collapse
Is the typing still OK? And can anyone else on 1.27 confirm if the fix is good? Thanks
x_d_n said:
Swiftkey is amazing because of those 2 gestures but I've had lots of problems with them on the U11, especially when the keyboard is closed and I end up pressing random buttons that were behind the keyboad. It's a really bad and dangerous issue. The only fix before 1.27 is to just disable the gestures.
---------- Post added at 04:12 PM ---------- Previous post was at 04:11 PM ----------
Is the typing still OK? And can anyone else on 1.27 confirm if the fix is good? Thanks
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Used to make ghost swipes here and there when using SwiftKey. Now it's not happening anymore. Not even once since 1.27

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