I rooted my phone with HTC Dev and now I've heard that this has somewhat voided my warranty. The vibration in my phone is broken (im sure of it).
Now I want to send it in for repair. I have already unrooted my phone and it doesn't look like its been rooted but HTC Dev has my info in their system that I unlocked my bootloader.
The store I bought the phone from said that I have to wait a year from purchase of the phone to give it to them and then they send it to HTC for me, but for now I will have to contact HTC and they will send me a box for me to ship my phone to them directly.
Heres the question, which ones safer. Should I have the store send in the phone for me or send it directly to HTC myself, I am worried because of when I unlocked my bootloader on their website that my warranty may be voided, is one way going to give me a smaller chance of getting caught?
Please help.
If you used HTC Dev and put in your IMEI number than your warranty is void.
Even if you sent it to them via a store, you still dont have a warranty anymore.
Do you mind me asking why your sending it in for repairs?
Sent from my HyperMIUI Sensation using xda app-developers app
The vibration of the phone is broken, and sromer, i heard that if it is physical damage they may not check their database. is that possible?
well iv rang up htc with a request to repair my phone once, and they wouldnt give me a quote on how much it'll cost me to repair my last bricked htc. being that you've rooted your phone so your warrenty is now voided there going to charge you to repair it so it might be costly, id check online for local phone repairs shops first if your from the uk id try fonefunshop
Hi,
why don't you wont to S-OFF your device and then hide that you have unlocked bootloader, and then send to HTC for free repair?
i already did, it says s-off and the bootloader is locked, the only problem that i cant change is that they have some info of me onlocking my bootloader in their database
Don't you worry about that if you entered your IMEI into their web site this doesn't mean that you unlocked the bootloader, the only proof for HTC that you have unlocked it is the words "unlocked" and "relocked" in your bootloader and ofcourse S-OFF
to hide everything for free repair just follow this guide
http://forum.xda-developers.com/showthread.php?t=1672425
Hope it helps
oh thankyou for the reassurance, well when i sent it i made sure it said locked, relocked and its s-off. luv yu <3
nikomo55 said:
oh thankyou for the reassurance, well when i sent it i made sure it said locked, relocked and its s-off. luv yu <3
Click to expand...
Click to collapse
no problem mate just make sure you make all steps correct (read twice ) and in the end of procedure you should be ''Locked'' and ''S-On'' and you wont have any problems with HTC when you sent your phone to them good luck
Related
I am waiting a version of revolutionary to support 1.27.0000. So........when we'll stop waiting ?
Sent from my HTC Sensation Z710e using xda premium
razvanwin95 said:
I am waiting a version of revolutionary to support 1.27.0000. So........when we'll stop waiting ?
Sent from my HTC Sensation Z710e using xda premium
Click to expand...
Click to collapse
Hi,
Check THIS
Good luck.
I'm waiting as well, as I don't want to use the HTCDev tool and loose the warranty
Edenprime said:
I'm waiting as well, as I don't want to use the HTCDev tool and loose the warranty
Click to expand...
Click to collapse
Hi, you could TRY this : http://www.xda-developers.com/android/unlock-virtually-any-htc-bootloader-without-voiding-warranty/ Don't know, if it works.
kHinsch said:
Hi, you could TRY this : http://www.xda-developers.com/android/unlock-virtually-any-htc-bootloader-without-voiding-warranty/ Don't know, if it works.
Click to expand...
Click to collapse
I just posted in that thread offering to test it on the HTC Sensation 4G eMMC and simonsimons34 ,which is the developer of the utility, posted back saying that it is not working for eMMC right now and that he will have to do some more work on it to get it to work wit eMMC.
Edenprime said:
I'm waiting as well, as I don't want to use the HTCDev tool and loose the warranty
Click to expand...
Click to collapse
I don't know where all the hype about losing warranty came from, but you do not lose the warranty if you do the HTCDev unlock. Only if you cause damage to the hardware (by overclocking or messing it up really badly) will they not repair it.
FnH84 said:
I don't know where all the hype about losing warranty came from, but you do not lose the warranty if you do the HTCDev unlock. Only if you cause damage to the hardware (by overclocking or messing it up really badly) will they not repair it.
Click to expand...
Click to collapse
I think the fear is that if a part died inside the phone and it was through no fault of your own then HTC could say you caused it through rooting and flashing custom roms and kernels. If your CPU packed in and you sent it back for warranty repair they could say you caused it through overclocking. How would you prove otherwise?
Sent from my Sensation using Tapatalk 2
cjm1979 said:
I think the fear is that if a part died inside the phone and it was through no fault of your own then HTC could say you caused it through rooting and flashing custom roms and kernels. If your CPU packed in and you sent it back for warranty repair they could say you caused it through overclocking. How would you prove otherwise?
Sent from my Sensation using Tapatalk 2
Click to expand...
Click to collapse
Easily; I haven't flashed a custom rom, kernel nor have I overclocked. And even if you did do that, you can always go back to stock rom and claim all you've done is unlock and never touched it further. They can't prove you wrong either. My point, however, is that doing the unlock alone, will not void your warranty.
FnH84 said:
Easily; I haven't flashed a custom rom, kernel nor have I overclocked. And even if you did do that, you can always go back to stock rom and claim all you've done is unlock and never touched it further. They can't prove you wrong either. My point, however, is that doing the unlock alone, will not void your warranty.
Click to expand...
Click to collapse
The real point is that if you use the HTC Dev method to unlock your bootloader. HTC then has a record of you unlocking your device. They then have the option to play the "Well you unlocked your bootloader, so we are declining your service request as te unlocking could have caused your problem". Then they would point to the disclaimer posted on the HTC Dev website about this could void your warranty. So you see if you use the HTC Dev method to unlock your bootloader you have as 50/50 shot of HTC fixing or replacing your device under warranty.
But if you do not use HTC Dev unlock your bootloader, but another method like Revolutionary, Joupunubear S-off, or the Universal S-off HTC has no record off you unlockig your bootloader. So as long as you return your device to a locked state and have the stock ROM and stock recovery installed on your device when you send it in for repair or replacement, HTC cannot play that card.
T-Macgnolia said:
The real point is that if you use the HTC Dev method to unlock your bootloader. HTC then has a record of you unlocking your device. They then have the option to play the "Well you unlocked your bootloader, so we are declining your service request as te unlocking could have caused your problem". Then they would point to the disclaimer posted on the HTC Dev website about this could void your warranty. So you see if you use the HTC Dev method to unlock your bootloader you have as 50/50 shot of HTC fixing or replacing your device under warranty.
But if you do not use HTC Dev unlock your bootloader, but another method like Revolutionary, Joupunubear S-off, or the Universal S-off HTC has no record off you unlockig your bootloader. So as long as you return your device to a locked state and have the stock ROM and stock recovery installed on your device when you send it in for repair or replacement, HTC cannot play that card.
Click to expand...
Click to collapse
Yes, I know all this. But saying that the unlock will def void your warranty is completely wrong. That was my point. Also, you can find several members on this board confirming they got their hardware-related issues fixed under the warranty even after doing the unlock. Of course it's good that we now have an alternative (altho he jupunutbear's way will absolutely void the warranty), but just saying the whole "you'll lose the warranty for sure if you do that" is a lil insane.
You can always unroot. It only voids the warranty if you send back a rooted phone
Sent from my Sensation 4G using xda premium
hairplayer said:
You can always unroot. It only voids the warranty if you send back a rooted phone
Sent from my Sensation 4G using xda premium
Click to expand...
Click to collapse
And if the phone died before you could unroot? They could easily say that you have caused it and how would you prove you haven't
Sent From My HTC Sensation Using Tapatalk 2.
Any news about revolutionary and hboot 1.27?
T-Macgnolia said:
The real point is that if you use the HTC Dev method to unlock your bootloader. HTC then has a record of you unlocking your device
Click to expand...
Click to collapse
No, they don't. They have a record that an unlock token was generated. They have no way to prove that you used it.
Rin said:
Any news about revolutionary and hboot 1.27?
Click to expand...
Click to collapse
Nope. Use JPBear.
I'm afraid of losing the warranty by using htcdev
Then you'll have to wait.
I have a stock, rooted, bootloader locked One X. I want the new update due to all of the speed and bug improvements. However, I don't want to lose root, or the ability to flash roms if I ever wanted to. I also do not wish to void the warranty due to my bad luck with phones in the past. Now two questions:
Can I supercid and get an unlock token without HTC voiding my warranty? Possibly with http://forum.xda-developers.com/showthread.php?t=1732980 ?
Second, would that token be valid after RUU'ing to the 2.20 update if I ever chose to void my warranty and unlock the bootloader?
I would like to thank anyone who replies for their time, and although I have researched quite a bit, I would like to clarify with everyone before taking the plunge.
You're going to void the warranty if you unlock the bootloader. Their is no way around that, well except for sometimes you can relock the boot loader then they would still service it. Kinda like jail breaking and unjailbreaking iPhone except its harder
McMichael96 said:
You're going to void the warranty if you unlock the bootloader. Their is no way around that, well except for sometimes you can relock the boot loader then they would style service it. Kinda like jail breaking and unjailbreaking iPhone accept its harder
Click to expand...
Click to collapse
This is more about keeping my options open. I'm not planning on unlocking the bootloader unless I have to. I'm just trying to retain the method of doing so if I ever wanted/needed to while enjoying the latest update. Sorry for not stating my intentions clearly.
Lightfall said:
I have a stock, rooted, bootloader locked One X. I want the new update due to all of the speed and bug improvements. However, I don't want to lose root, or the ability to flash roms if I ever wanted to. I also do not wish to void the warranty due to my bad luck with phones in the past. Now two questions:
Can I supercid and get an unlock token without HTC voiding my warranty? Possibly with http://forum.xda-developers.com/showthread.php?t=1732980 ?
Second, would that token be valid after RUU'ing to the 2.20 update if I ever chose to void my warranty and unlock the bootloader?
I would like to thank anyone who replies for their time, and although I have researched quite a bit, I would like to clarify with everyone before taking the plunge.
Click to expand...
Click to collapse
Ok 1. If you have supercid you already have altered your stock settings. So even if you use a spoof cid method if you ever have to return it guess what... you have to enter your information lol. Unless you change it back to your original super cid before hand HTC could in theory void your warranty. RUUing does not remove supercid it must be changed back manually. In all reality they have to "legally" tell you that they "can" void your warranty. I havent seen them void a warranty just because one had an unlocked bootloader. As long as the phone can be recovered by them you should be ok.
The screen on my first HOX got cracked, I re-locked the bootloader and RUU'd back to stock ROM ( left supercid on it) filed my claim with asurion Got a replacement next day, sent old one back no issues. Remember when you re lock that is displayed you cant change it to say locked as we dont have s-off. However I tracked my old phones return HTC recieved it back roughly 4 days after I mailed it off and asurion did their thing. It has been over a month now and havent heard anything about them not honoring the return. See people dont understand that even if you have insurance, warranty etc HTC can at anytime still according to their legal statements not honor a returned phone or etc. So if HTC doesn't honor it asurion will be adding a hefty fee to the next months bill lol. But like I said before as long as they can recover it I havent heard of anyone having warranty, insurance issues.
2. Yes once you get your unlock token with supercid it is valid no matter what firmware you use. However you must always keep the supercid after unlocking because if you change back to your original CID the unlock token you received wit supercid will fail to flash!
3. My suggestion. Follow threads here to get supercid, Unlock your bootloader, then update, re unlock, flash super user.
U do or do not have superuser permission? U can get your unlockbincode from HTC. They have a disclaimer when doing this. "May void your warranty" it says. However ONLY if u have done this before update, u should be able to unlock after update. So Unlock bootloader from htc before upgrade, then use unlockbincode, root after. NO GUARANTEE ON WARRANTY regardless.
Sent from my One X using xda app-developers app
subarudroid said:
U do or do not have superuser permission? U can get your unlockbincode from HTC. They have a disclaimer when doing this. "May void your warranty" it says. However ONLY if u have done this before update, u should be able to unlock after update. So Unlock bootloader from htc before upgrade, then use unlockbincode, root after. NO GUARANTEE ON WARRANTY regardless.
Sent from my One X using xda app-developers app
Click to expand...
Click to collapse
I DO have superuser permission. If I were to use the unlock method that does not involve htcdev, http://forum.xda-developers.com/showthread.php?t=1732980 , they wouldn't have any idea and if I never unlocked then they would have no way of knowing I had an unlock code. This is just in case I decide to unlock later after the update.
Lightfall said:
I DO have superuser permission. If I were to use the unlock method that does not involve htcdev, http://forum.xda-developers.com/showthread.php?t=1732980 , they wouldn't have any idea and if I never unlocked then they would have no way of knowing I had an unlock code. This is just in case I decide to unlock later after the update.
Click to expand...
Click to collapse
but they would unless you manually went back in and removed supercid. This method will give you supercid which would then tell HTC you altered your phone lol.
eraste said:
Ok 1. If you have supercid you already have altered your stock settings. So even if you use a spoof cid method if you ever have to return it guess what... you have to enter your information lol. Unless you change it back to your original super cid before hand HTC could in theory void your warranty. RUUing does not remove supercid it must be changed back manually. In all reality they have to "legally" tell you that they "can" void your warranty. I havent seen them void a warranty just because one had an unlocked bootloader. As long as the phone can be recovered by them you should be ok.
The screen on my first HOX got cracked, I re-locked the bootloader and RUU'd back to stock ROM ( left supercid on it) filed my claim with asurion Got a replacement next day, sent old one back no issues. Remember when you re lock that is displayed you cant change it to say locked as we dont have s-off. However I tracked my old phones return HTC recieved it back roughly 4 days after I mailed it off and asurion did their thing. It has been over a month now and havent heard anything about them not honoring the return. See people dont understand that even if you have insurance, warranty etc HTC can at anytime still according to their legal statements not honor a returned phone or etc. So if HTC doesn't honor it asurion will be adding a hefty fee to the next months bill lol. But like I said before as long as they can recover it I havent heard of anyone having warranty, insurance issues.
2. Yes once you get your unlock token with supercid it is valid no matter what firmware you use. However you must always keep the supercid after unlocking because if you change back to your original CID the unlock token you received wit supercid will fail to flash!
3. My suggestion. Follow threads here to get supercid, Unlock your bootloader, then update, re unlock, flash super user.
Click to expand...
Click to collapse
So the modified supercid file will stick even after a full RUU? This is why I'm checking with you guys because I've heard otherwise so it's hard to tell what's right.
Lightfall said:
So the modified supercid file will stick even after a full RUU? This is why I'm checking with you guys because I've heard otherwise so it's hard to tell what's right.
Click to expand...
Click to collapse
yes once you have supercid the "current" firmware builds do not overwrite it. They may later release a build that does but 2.20 does not.
eraste said:
yes once you have supercid the "current" firmware builds do not overwrite it. They may later release a build that does but 2.20 does not.
Click to expand...
Click to collapse
So because supercid sticks after the update, and because I would need bootloader unlock to modify it to stock, my whole evil plan has been foiled then. Darn... And you're saying bootloader unlock would probably only cause issues on a software related warranty return?
Lightfall said:
So because supercid sticks after the update, and because I would need bootloader unlock to modify it to stock, my whole evil plan has been foiled then. Darn... And you're saying bootloader unlock would probably only cause issues on a software related warranty return?
Click to expand...
Click to collapse
Not necessarily. You can always relock and RUU back to stock, and as long as they can "recover" the phone they shouldn't have a problem with it. Even if the HOX gets official bootloader unlock support from HTC they still give this warning. Right now there is no official bootloader unlock support. All the exploits to unlock the bootloader are just that an exploit hack lol. We arent suppose to be able to unlock them right now. However thats ATT's fault not HTC's. I guess its a 50/50 deal if you get someone who wants to be a prick that day if you have to return it then probably voided warranty. If you get someone cool probably ok. Its hard to say as I havent seen them void a warranty just for a unlocked bootloader. But now if you have unlocked then screw the phone up so bad they cant even fix it thats a different story lol.
eraste said:
Not necessarily. You can always relock and RUU back to stock, and as long as they can "recover" the phone they shouldn't have a problem with it. Even if the HOX gets official bootloader unlock support from HTC they still give this warning. Right now there is no official bootloader unlock support. All the exploits to unlock the bootloader are just that an exploit hack lol. We arent suppose to be able to unlock them right now. However thats ATT's fault not HTC's. I guess its a 50/50 deal if you get someone who wants to be a prick that day if you have to return it then probably voided warranty. If you get someone cool probably ok. Its hard to say as I havent seen them void a warranty just for a unlocked bootloader. But now if you have unlocked then screw the phone up so bad they cant even fix it thats a different story lol.
Click to expand...
Click to collapse
I used to have a captivate before this phone and I'm used to flashing one ROM after another. You telling me to just unlock my One X is like telling a former heroine addict to shoot some up for their birthday. You're not making this easy for me lol.
Lightfall said:
I used to have a captivate before this phone and I'm used to flashing one ROM after another. You telling me to just unlock my One X is like telling a former heroine addict to shoot some up for their birthday. You're not making this easy for me lol.
Click to expand...
Click to collapse
lol
In my warranty card says that the warranty covers exclusively hardware. So if i root my HOX, will my warranty be void?
schwarld said:
In my warranty card says that the warranty covers exclusively hardware. So if i root my HOX, will my warranty be void?
Click to expand...
Click to collapse
Yes, to be rooted you need to unlock the bootloader which will void your warranty
Wrong section
if you end up having a hardware issue then they shouldn't care that it was unlocked, but its always best to relock the bootloader and run ruu before returning for warranty so they cant claim that its software.
No it does not. Even unlocking does not void your warranty. It "may" void your warranty. I can't remember hearing anyone being denied a warranty repair/replacement for rooting or unlocking in many years now.
Sent from my HTC One X using xda app-developers app
matt95 said:
Yes, to be rooted you need to unlock the bootloader which will void your warranty
Wrong section
Click to expand...
Click to collapse
Wrong answer
c5satellite2 said:
No it does not. Even unlocking does not void your warranty. It "may" void your warranty. I can't remember hearing anyone being denied a warranty repair/replacement for rooting or unlocking in many years now.
Sent from my HTC One X using xda app-developers app
Click to expand...
Click to collapse
You are correct sir, rooting your device is legal and does not void your warranty. As long as you can put the device in a stock condition there should be no issues.
Sent from my HTC One XL using Tapatalk 2
c5satellite2 said:
No it does not. Even unlocking does not void your warranty. It "may" void your warranty. I can't remember hearing anyone being denied a warranty repair/replacement for rooting or unlocking in many years now.
Click to expand...
Click to collapse
Just because you haven't heard of it, doesn't mean it didn't happen.
Some folks over on the international One X forum have had their warranty claims denied if they were BL unlocked, and ever installed a custom ROM (even if they returned to stock before sending the phone for warranty service). While those that only BL unlocked, but never flashed a custom ROM seem ok.
Also, if you go through your carrier for the warranty service, your results may also vary. For instance, testimonies on here seem to point to AT&T in the US doesn't check much of anything (at least BL unlock) when doing a warranty replacement.
HTC reserves the right to void your warranty, and deny warranty service. Whether they actually will or not, is less clear.
Agree for the most part, that if you return to as close to stock as possible before sending the phone in, you are probably ok. More importantly, IMO if you want the freedom to root, unlock, etc. and use the phone how you want to, just do it. Sure there is some small risk that you will later need warranty service, and have it denied. But everything has its risk. Carpe diem!
Broken usb port not covered due to changed boot loader
schwarld said:
In my warranty card says that the warranty covers exclusively hardware. So if i root my HOX, will my warranty be void?
Click to expand...
Click to collapse
I sent in my Rogers HTC One in for repair because it wouldn't charge. HTC said its not warranty because the boot loader had been tampered with. Cost me $265 for the repair... still waiting to receive the phone back.
subjects says..
my phone is rooted and my htc desire 500 dosent boot up and orange light blinks while charging i tried evrytng but none of them helped to reboot i m stuck can i claim warranty? at this case ,,as they cannot boot my htc device..
:crying::crying::crying::crying::crying::crying::crying:
revanth kr said:
my phone is rooted and my htc desire 500 dosent boot up and orange light blinks while charging i tried evrytng but none of them helped to reboot i m stuck can i claim warranty? at this case ,,as they cannot boot my htc device..
:crying::crying::crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
No, you cannot claim warranty because the device is in this state as a result of you modifying it. HTC is not responsible for the damage that you have done to the device, they're only responsible for hardware defects from the factory.
I don't know what you've done to the device, but if you can't recover from what is probably a simple mistake on your part then you really don't have any business modifying the device in the first place. You might be able to recover from this situation but you'll need to find your device forum and ask there.
A piece of advice: do your research before messing around with your next phone. There is a certain level of knowledge required when modifying your device, and as you're finding out now, if you don't really know what you're doing things can go south pretty quickly. Take the time to educate yourself a bit better, with the proper knowledge modifying your phone is a piece of cake.
Sent from my Evita
revanth kr said:
my phone is rooted and my htc desire 500 dosent boot up and orange light blinks while charging i tried evrytng but none of them helped to reboot i m stuck can i claim warranty? at this case ,,as they cannot boot my htc device..
:crying::crying::crying::crying::crying::crying::crying:
Click to expand...
Click to collapse
timmaaa answered it quite well. Also, you are off topic and bumped a thread from over 7 months ago. This thread is about whether warranty will still cover manufacturer defects if you are bootloader unlocked.
No warranty will cover you for damage that you did by your own negligence. Screwing up the phone and trying to claim warranty repair is fraud and the exact reason why HTC locks bootloaders in the first place. Also bear in mind that HTC recorded the IMEI number of your device when you unlocked the bootloader.
i did nothing than unlocking just bootloader .. when i rebooted it failed tis is wat happened..
That still doesn't amount to a physical defect. You accepted a risk when you unlocked the bootloader on your device, a risk that something might go wrong. If you can get it to the bootloader you can relock the bootloader and run an RUU for your device. Like I said earlier though you need to find your own device forum, this is the HTC One XL forum and we don't know enough about your device to offer any real help. Basically, you're in the wrong place, find your own device forum and ask for help there.
Sent from my Evita
revanth kr said:
i did nothing than unlocking just bootloader .. when i rebooted it failed tis is wat happened..
Click to expand...
Click to collapse
From the following post, you also installed custom recovery and installed a custom ROM. Which is a heck of a lot more than just unlocking the bootloader.
http://forum.xda-developers.com/showpost.php?p=51301875&postcount=1
It seems you are already lying to us (or withholding the truth) so it seems honesty is not your highest priority.
In any case, its pretty clear that your current condition is a direct result of your actions, and not any type of manufacturer defect.
Interesting. Now it's obvious he's done something silly to cause this situation. Absolutely not a valid warranty claim.
Sent from my Evita
I purchased a Verizon htc one m8 off some guy and i went home erased the phone a 2nd time and realized something called SuperSu was installed and i knew right then & there this fool gave sold me rooted phone so i click the app and pressed full unroot then restarted the phone the app was erased... Restarted the phone in bootloader mode or what ever and the top says Unlocked and S-off but no tampered sign and the software status says official so the questions i have are
1) Do i have to re root this phone in order to lock the bootloader and return to S-on?
2) Will re locking the bootloader or returning to S-on brick my device or any chance of bricking my device ?
3)If my software status says official is that good or bad ?
4) Will i be able to install future updates at all if i leave the device like it is now ?
Thnak you for taking your time to read this.
Why would you want to relock it? Learn how to do things this way and take advantage is the fact that you aren't locked down to Verizon's chains.
...
silver04v said:
Why would you want to relock it? Learn how to do things this way and take advantage is the fact that you aren't locked down to Verizon's chains.
Click to expand...
Click to collapse
well i pay 11 dollars for a warranty i need my warranty lol...
MH1994 said:
well i pay 11 dollars for a warranty i need my warranty lol...
Click to expand...
Click to collapse
Verizon doesnt care if its rooted or S-OFF.
If I have to send a phone back I send it with my own ROMS on them.
They have never said anything.
As well, I dont recommend turning S-On as you have a much greater chance of bricking the phone.
I would just leave it as it is... Well, actually... I would load my ROM
Well lol
scrosler said:
Verizon doesnt care if its rooted or S-OFF.
If I have to send a phone back I send it with my own ROMS on them.
They have never said anything.
As well, I dont recommend turning S-On as you have a much greater chance of bricking the phone.
I would just leave it as it is... Well, actually... I would load my ROM
Click to expand...
Click to collapse
well software wise i think they would i mean if my software messed up it would be "my fault" lol...i dont think they would replace my phone
Hi,
I've been having signal issues with my HTC desire 620 - after chatting with support they said that as I'm still under warranty period I should send it back to them to repairs. But whilst trying to fix the device I unlocked the Bootloader to flash stock rom,has this now made my void my warranty?
Thanks
bobjohnsonandco said:
Hi,
I've been having signal issues with my HTC desire 620 - after chatting with support they said that as I'm still under warranty period I should send it back to them to repairs. But whilst trying to fix the device I unlocked the Bootloader to flash stock rom,has this now made my void my warranty?
Thanks
Click to expand...
Click to collapse
You should always send your phone for repair if its still under warranty before trying anything else. If HTC have some reasons to believe that some custom software caused this issue, they will not repair it under warranty.
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader. HTC bears no responsibility if your device is no longer usable afterwards.
(...)
This is a technical procedure and the side effects could possibly necessitate repairs to your device not covered under warranty. If you are still interested in unlocking the bootloader, and you understand the consequences both to your device and to your warranty(...)
Click to expand...
Click to collapse
htcdev.com/bootloader
I have seen some pple getting their phone repaired even with an unlocked/re-locked bootloader and some other not...
alray said:
You should always send your phone for repair if its still under warranty before trying anything else. If HTC have some reasons to believe that some custom software caused this issue, they will not repair it under warranty.
htcdev.com/bootloader
I have seen some pple getting their phone repaired even with an unlocked/re-locked bootloader and some other not...
Click to expand...
Click to collapse
I decided to send it to htc and take the risk. They've fixed it all and it should be coming back tomorrow free of charge. I guess I was lucky.
bobjohnsonandco said:
I decided to send it to htc and take the risk. They've fixed it all and it should be coming back tomorrow free of charge. I guess I was lucky.
Click to expand...
Click to collapse
Glad to know, maybe this was luck or simply they have determined that the issue couldn't be the result custom software so they didn't care of the unlocked bootloader.
:highfive: