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Hi, I just switched from Iphone 3GS to galaxy note and I regretted this decision. I really like android but there are a few issues on my note. I bought a note a month ago and........
- Phone randomly shut down and had to do battery pull
- Failed to detect sim card sometimes (simcard is new)
- Sometimes battery drop at least 40% or more in one second (Should have taken more screen shots on that) Battery last for 8 hours only and phone stays in my bag from 9am to around 4pm (not in use)
- Screen issue (Black colour not even on videos photos and it is VERY noticeable)
- Sometimes freeze for 30 seconds whenever I open ANY application or surfing web
So I am sending the device back and with these many faults they refuse to replace it. They told me they will repair it but I doubt they can bring it back to 100%.
I need some advice, or has anyone else experience these many faults on their note? I am really unlucky. SIGH
You probably have a bad batch. Mine is working fine and dandy. Either get a refund and purchase a new one or get some other phone if you really hate the Note.
Sent from my GT-N7000 using Tapatalk 2 Beta-2
I really liked the NOTE. I will not switch to another phone. The problem is that Mobiciti after knowing that I have these issues, they won't refund or replace, they will only repair it for 30 business days!!!!
Were u on stock firmware? If yes, ask for a replacement......those assholes wont be able to fix it!
Yes, everything is stock. I've only install a few games, viber and whatsapp and a few other entertainment apps.
I called, emailed and called to ask for a replacement but they keep telling me they won't replace it, they can only repair it. I did tell them that I am 100% positive that they won't be able to fix everything and I have to waste money for postage fee sending it again and again and still they refuse.
I won't be making any purchase from Mobiciti anymore. Service is not good.
network usually will give you 14-28 days for a swap of a handset since you got it after that you just have to read the fine print. Check also your manufacturers warranty.
I know but I contacted them within the period and they told me that they won't replace it.
I would recommend reading all your T&C's and try to shoot them down.
Thank you guys, I will first wait till they done analyzing the issue then go from there. So has anyone ever experience one of these issue?
Well I don't have the Note, but I would try do do a factory reset and a few charge/discharge cycles before turning it in.
Sent from my GT-I9100 using xda premium
That is probably the most hilarious battery drop i have ever seen.
You have no country listed but i assume from the provider, you come from the land down under. I know for a fact that Australia has very strict and specific laws when it comes to merchandise, regardless of where it was purchased. It seems to me that Mobi is making an issue out of the usage but at the very least you should be able to do a device swap. I would go into the store and fight with them...
Definitely you got a faulty device. No big deal, your replacement should work fine.
Sent from my LG-P999 using xda premium
Please use the Q&A Forum for questions &
Read the Forum Rules Ref Posting
Moving to Q&A
Sorry bout the wrong thread posting.
Yes I am from Australia.
I hope they will replace it for me. I couldn't go to the story because I am working in Melbourne and Mobiciti store is in Queensland.
I will keep everyone updated how it goes.
Sent my phone in and currently waiting for their reply.
Hi guys,
Finally an update after 3 weeks sending in the device.
Mobicity refuse to replace the device, in fact, they are looking for a suitable OS for my Note.
I don't understand why are they doing this.
Looking for a suitable OS means my device is not behaving normally and that means it is defective. Shouldn't they be replacing it instead of looking for another OS which is 90% of the time doesn't fix the issue.
I am really not satisfied with Mobicity and won't be trading with them anymore.
What do you think guys? Anyone agree with what I think?
I've just got back from looking at the Galaxy Tab 2 7.0" on display in the Carphone Warehouse.
Has anybody else noticed that the screen doesn't respond smoothly to pinch-to-zoom gestures in Google Maps? I tried exactly the same thing on a couple of other tablets on display - e.g. TF Prime, Galaxy Tab 7.7 and they responded exactly as I would expect. The errant behaviour I noticed was that the zoom didn't always change the way I expected it to - some gestures resulted in wildly different zoom levels than I was expecting, and it just didn't do a good job of tracking two fingers at once. (Just sweeping one finger over the screen was okay so far as I could see.)
For some reason, the stock web browser seemed to be pretty well behaved. I tried rebooting the device, but that didn't seem to make any difference. Have Samsung cheaped out on the input digitiser, or was the unit in the store faulty?
I'd appreciate any feedback - at £200 I was walking into the store ready to buy one, but my experience with Google Maps really put me off.
I would never use a store model as a performance benchmark. They are good for getting a physical feel for the device but when you have a popular device that just came out that tons of people are using, installing different (Possibly malicious) apps, and just basically abusing they tend to never perform the way they will when you actually own the device.
I will test out maps myself but I believe this device is plenty fast enough for anything you throw at it.
Thanks for taking the time to reply, and for agreeing to give it a go - I look forward to hearing your impressions...
I don't have any issues with Google Maps on my tablet. I haven't used it that often, but I don't notice anything unusual when zooming in and out.
I made a video and went to post it to youtube but it's not letting me. Basically Maps is smooth as butter. I had no trouble zooming in and out and moving around the entire map. No lag at all.
Thank you both for your responses, it's been very helpful to get some real world opinions! I clearly need to give this tablet a second chance.
I'll report back soon once I've made a second visit to the shop...
BodHack said:
Thank you both for your responses, it's been very helpful to get some real world opinions! I clearly need to give this tablet a second chance.
I'll report back soon once I've made a second visit to the shop...
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Click to collapse
I would definitely say at least restart the tablet before you start using it. Makes a world of difference.
It's my experience that this tablets screen is a little unresponsive. My phone has a very responsive screen as compared to the tablet and when I use the tablet with a mouse all the issues go away. I use a Logitech mouse (M110) I bought locally for under $10.00 with this tablet. When using the mouse there is no lag and unresponsiveness.
I still think this tablet is great and am very happy using it daily especially with the app "tablet talk" installed.
bark777 said:
It's my experience that this tablets screen is a little unresponsive.
Click to expand...
Click to collapse
I have to agree. Sometimes it's perfect. Sometimes it acts like it's doing something else and too busy to respond. It seems to be most prominent in the all the different browsers I've tried. And it seems to get worse as I add more apps - though I never get past more than half-a-dozen or so before it becomes so bad that I give up and start over. I've tried to isolate it to one specific app, but it even does it in a box-stock configuration. Performing a factory reset fixes it for a time, and then it gradually starts to degrade again.
Sadly, I'm returning it.
wellersl said:
I have to agree. Sometimes it's perfect. Sometimes it acts like it's doing something else and too busy to respond. It seems to be most prominent in the all the different browsers I've tried. And it seems to get worse as I add more apps - though I never get past more than half-a-dozen or so before it becomes so bad that I give up and start over. I've tried to isolate it to one specific app, but it even does it in a box-stock configuration. Performing a factory reset fixes it for a time, and then it gradually starts to degrade again.
Sadly, I'm returning it.
Click to expand...
Click to collapse
wow never had anything close to this
I notice a stutter sometimes when I am loading the screen up from sleep with the widgets, but after that its fine and I purposely never reboot just to see how it all lasts.
Reboots seriously do help me though. My home screen will be laggy about hallway through the day but I reboot and then, its smooth.
Sent from my GT-P3113 using Tapatalk 2
Poor screen response on mine too. I'm gonna jump over to Samsung threads and see if any reports are being discussed there. Will post findings :banghead:
Soooo, nothing at samsung
Sent from my GT-P5113 using xda premium
Thank you all for taking the time to respond. It almost sounds like there could be a couple of hardware versions out there. Is there any way to find out, as one does with Device Manager in Windows, what the exact hardware configuration is of an Android device? A useful app from the market?
Does ICS come with an easily accessed CPU usage monitor? It sounds like the screen response might be worse when the processor is loaded up...?
(I'm also not familiar enough with Linux to know what command lines might work, if there's no app which would show hardware configuration.)
I'm hoping to get back to the Carphone Warehouse tomorrow, and will ask the salesperson nicely if it's possible to try a new device that hasn't been put out on display...
I'm pretty sure it's bad form to keep replying to your own topic, but here goes anyway!
My plans changed at the last minute this morning and I had another chance to visit the shop. I discovered the CPU usage overlay in the developer options, and noted that when idle there didn't seem to be any gremlins sucking up all the CPU time. Maps was still a problem, and the gallery was a bit wonky too. It might just be me, but I also found precision selection (e.g. picking a hyperlink out of small text in the browser) to be a little less likely to succeed than I expected.
I wanted to speak to the staff about looking at another example of the P3110, but they were generally uninterested and I had to get back to work after hanging around for 20-30 minutes. Anyway, after looking at their returns policy, it seems like you have no rights to a return an item you buy in-store unless there is a fault which you can convince the staff about. Given their lack of interest in the problem when I brought it up on my last visit, I'm not really willing to risk that!
I'd suggest that anyone interested in buying one of these tablets does so over the phone or internet, because you then have a 14 day return period. The Carphone Warehouse terms and conditions state that if you want to return a tablet ordered online or on the phone that you must adhere to the following:
"Tablets:
* You can turn the tablet on and try it out. But you can't make any calls or send texts or emails, or add anything to its memory (such as saving numbers or taking a photo)
* The tablet must be returned in its original condition"
...So presumably, keep it clean and do a factory reset before you take it back!
For my part, I wouldn't want to buy one without a get-out clause, so I will be considering this option.
To conclude:
After this second visit, I think that many people would be fine with the device - it does respond to your inputs, it's just that under some circumstances it might take two or three goes to get the desired response. With a little patience this is not a problem at all, and considering the price point it's probably acceptable.
Unfortunately, I guess I'm not so patient as I once was - I'm too used to the way that my Galaxy S (Stock 2.3.5 ROM, XXJVT) responds to inputs, and I'd rather not take a step backwards. Ultimately, I'm now considering combining my desire to have a small ICS tablet with a mobile phone upgrade, in order to justify a Galaxy S III with its larger display (once the blue version is fixed/available).
Samsung would probably be happy with this outcome - after all, I'm now talking myself into spending £500 on one of their products instead of 'just' £200!
BodHack said:
It sounds like the screen response might be worse when the processor is loaded up...?
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Click to collapse
Intuitively, the first thing I checked. In my case, nothing obvious indicated by the built-in task manager. I even tried using the setting Developer Options -> Do not Keep Activities
I hadn't seen that before, but it didn't help.
BodHack said:
Unfortunately, I guess I'm not so patient as I once was - I'm too used to the way that my Galaxy S (Stock 2.3.5 ROM, XXJVT) responds to inputs, and I'd rather not take a step backwards.
Click to expand...
Click to collapse
I guess I'm in the same boat. I'm really looking for a 7-inch Droid X - without the phone.
Seems like some of us are having issues and some of us aren't, might it be a faulty hardware thing or a bad batch?
androidpixar said:
Seems like some of us are having issues and some of us aren't, might it be a faulty hardware thing or a bad batch?
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Click to collapse
I just bought mine over the weekend so it is possible I got a newer revision than others who bought it in early May.
Sent from my GT-P3113 using XDA
miketoasty said:
I just bought mine over the weekend so it is possible I got a newer revision than others who bought it in early May.
Sent from my GT-P3113 using XDA
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Click to collapse
You having issues? I got mine last week and no issues so far.
Sent from my GT-P3113 using XDA Premium HD app
androidpixar said:
You having issues? I got mine last week and no issues so far.
Sent from my GT-P3113 using XDA Premium HD app
Click to expand...
Click to collapse
No, I am not having issues. Sorry said that earlier in the post.
Sent from my Galaxy Nexus using XDA
androidpixar said:
Seems like some of us are having issues and some of us aren't, might it be a faulty hardware thing or a bad batch?
Click to expand...
Click to collapse
It reminds me of the first attempt by VZW/Moto at rolling out GB on for the Droid X. Some people praised it. Others cursed it. Some people got a new X2.
I was a cusser. Happily humming along now, still on FroYo.
It's true, though. Hardware continually gets revised and updated - not always for good. It could be as simple as changes in tolerances, or supplier's manufacturing processes.
I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.
reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.
I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS
I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]
I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
Mine is solid so far, got it yesterday... only problem is that it came with 2.20
rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Click to collapse
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
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Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium
thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished
rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2
Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS
well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!
I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
Click to expand...
Click to collapse
joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
Click to expand...
Click to collapse
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
Click to expand...
Click to collapse
Hey I need some advice I have a HTC One V CDMA 4.0.3 rooted none of the OTA patches through Cricket,
Last 2 months 3 or 4 times a week I dial someone's number from my phone book and it will ring like normal but all of a sudden I will start hearing a lady's voice she will say random stuff then she will pause and like usual I will ask who she is and why she is doing this to me she will start laughing and then state "I know you better than you know your self" she will then pause and wait then start talking about things that have gone on in my house that only me my wife and my children know about... I'm really upset and cricket isn't helping me and I am at the point where I am really concerned.
If anyone has any ideas please share I am at wits end and my computer is down so I can't access anything online except for on my phone.
Thanks
Sent from my HTC One V using Tapatalk 2
When did this start occuring? Was it after you downloaded a specific application? Have you ever left your phone unattended? Since you have a CDMA phone, it is extremely difficult to clone your phone compared to a GSM phone, since you do not have a SIM card in your device. If you can find the suspect app and remove it, it should take care of your problems, however, I would recommend getting a new device since it sounds like your device has already been compromised.
I would contact the authorities immediately. If you're in the US, it's probable the FBI will get involved as that would probably fall under the category of wiretapping, which holds serious federal penalties.
I've never left my phone unattended I always keep it with me even at night I'm disabled and have to be able to get to a phone at all times.
I agree I should get a new handset I was hoping to be able to ride this out until the end of the month.
I've tried contacting local authorities they didn't seem to understand or grasp the concept of what was going on.
As for the app idea I may get try that and see if it does it any more I do have a packet tracer app I might run it and see if it shows any weird activity from certain apps.
If worse comes to worse I'll contact a friend of mine who I went to school with he is a fbi agent and see what he says... I'm a old school hacker of sorts if I had stable wifi and a working pc and could VPN through my pc and run a sniffer the whole time I am sure I would be able to figure this out in a snap.
Thanks for the replies.
Sent from my HTC One V using Tapatalk 2
for the 2nd time in less then 2months, my nexus 5 was friggin stolen today. The first time, while i was pretty upset, I turned it into a positive, cause I wanted the White one in the first place, and I ended up being able ot get a brand new white one as a replacement. but this time, I am sooooo damn pissed. My replacement (another 100$ later) will be here in 3-5days, and this time, I am like chaining that thing to me.
My damn GF left it sitting at the table in McDonalds. She was supposed to grab our stuff, while I put our garbage in the bin and went and started the car, about 5min after leaving, i asked for my phone....no phone, turn around go back, NO PHONE !
And at least last time I had my LG G2 as a backup phone so I had something nice to use while I waited for a replacement. But I since have sold the G2, and all I ahve is a Verizon Galaxy S3, which doesn't help me at all cause my Verizon account was closed back when the Nexus 5 came out cause I wanted that phone so bad, that I switched to T-Mobile. So now I got nothing but hte home phone, which today was the first time I've used a home phone in years, it was kinda weird lol.
Anyways, obviously this isn't a question or anything, and I apologize to the Mods for that, but this is the only site in which I can talk about what happened and have people know my pain, and I needed to vent, cause twice in less then 60 days is friggin BS to the 10th power. I've never lost a phone or had one stolen or even had to file a claim for phone insurance, in all the years of owning phones, which I am going on 10years (first phone when i was 17, and am 27 now)....I swear ! if someone takes my next Nexus 5, I am going postal up in whatever place it was that I had it taken from. lol
Sorry to hear about this, very unfortunate. Any luck tracking the device using the find my phone feature? Clutch your new phones tightly folks.
Damn man.. I feel for you. That sucks big time I would be so pissed if my gf left my phone at McDonalds lol. Hopefully you have better luck on the next one mate!
By the way, prepare for some random douche coming in to be an ass to you for posting this story
Dang. That sucks dude. I got mugged for my HTC one a couple weeks ago. Couldn't afford to buy another so went with the nexus 5. No brained really. This phone is awesome. Not missing the one too much. I gotta tell you tho. At least you lost it and didn't get a knife or worse pulled out. For future reference kit Kat has location always on. Even with the low accuracy setting, you should be able to find it with lookout if installed but I highly recommend android device manager. You'll find it in the play store.
Sent from my Nexus 5 using xda app-developers app
whozilla said:
Dang. That sucks dude. I got mugged for my HTC one a couple weeks ago. Couldn't afford to buy another so went with the nexus 5. No brained really. This phone is awesome. Not missing the one too much. I gotta tell you tho. At least you lost it and didn't get a knife or worse pulled out. For future reference kit Kat has location always on. Even with the low accuracy setting, you should be able to find it with lookout if installed but I highly recommend android device manager. You'll find it in the play store.
Sent from my Nexus 5 using xda app-developers app
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Click to collapse
damn. I am assuming you weren't able to use a FIND MY PHONE type app either ? My T-Mobile protection plan comes with a premium account for Lookout mobile, which when it works is great, but if they take out the simcard and reset it, before you can locate it, its useless. Last time, i wasn't able to do it either, but that was cause like 2 hours before it got jacked I had just factory reset/wiped system, to install a test build of a ROM I've been working on (first ROM I've done that wasn't based of CM or AOSPA, building this one straight from stock AOSP source, just like the Nexus stock firmware is. And adding my own features instead of using others. Tho I did add Halo, cause i love that feature lol as well as app bar, which works in tandem if you set it up right. But enough OT lol) So yea, since I had just flashed that, and was test driving it, didn't have Device Manager or Lookout installed. This time, it just didn't work.
I am really sorry to hear that happened to you bro. I remember back when FIND MY PHONE apps were first becoming relevant, this dude here in Seattle was mugged and they took his iPhone 3G (think it was the 3GS actually) and he had the official iPhone one (which is through iCloud now, I have it for my iPad AIR, which OT again, is my first iOS device since my 4th Gen iPod touch, and I will never be an iPhone guy, but I am loving the iPad. I want that damn 12.1 Note Pro tho lol) and he was able to get the GPS data (which was all that it did back then, as well as Wipe, the Scream feature, and Lock, didn't have signal flare or Lock Cam, etc etc, like we do now) and he gave it to the SPD, and they were able to track it back to both suspects, retrieve the phone, all the money minus 12.59$ and the rest of the wallet contents as well as his jewelry. that was the incident that made the popularity of those apps take off, while also showing the need for such apps, and the need for better refinement of their functionality etc etc.
They need to find a way around people being able to shut it off. There has to be some type of feature that makes it so there is absolutely no way for them to take wipe the phone without A.) the password, which already exists as a feature B.) a special docking device or Computer USB cable that enables the Wipe feature (albeit, this could be bypassed via custom recovery I guess) and finally C.) bringing it to the phones carrier and proving ownership, etc etc. The simcard being removed should have nothing to do with it. But apparently removing that, and wiping the device negates the whole purpose of that feature. So what can you really do.
People are dumb, Steal a phone and within seconds you can wipe and remove simcard, and then the only thing the owner can do is report it and blacklist it, which even then can be gone around if you know how to use the proper JTAG device or if you plan on selling it, or using it, overseas. cause their blacklists obviously don't coincide with our's here in the US. I personally had a friend who legitimately bought an S4 for T-Mobile, and then the dude (this was through craigslist, another reason why swappa is better, so there is accountability at least and proof of purchase and authorized sale of said device) reported the device lost or stolen within minutes of the sale. So he gets the money, and a replacement phone and my buddy is screwed. But he found someone with a JTAG device that rewrote the IMEI (WHICH I do not condone, and is actually ILLEGAL, only mentioning it as part of this topic) and he is still using it on T-Mobile today.
How did you get a replacement? Was it from Google?
Sent from my NeXus 5
Just checked my email, and found two things that made me even more upset about this. First one was a notification of a PM here on XDA from the Dev's of Nameless ROM, responding to my request to be a Mainter for the Nexus 5 version of their ROM. which I've been wanting to do for awhile now, to help learn more about Development while also giving back to the community in whatever way I can until I finish my own ROM and App.
Second, was an Email from someone who must of seen my request on Google+, about getting an Invite to the new Aviate Launcher beta, which I've been intrigued by for quite sometime, and finally got my invite code. No phone to use it on. I have an S3 from my Verizon days, that I keep for backup, but pointless sine I dont have verizon now, and for the life of me can't find the battery for haha. Hopefully my friend can find the T-Mobile version of the S3 he has, and said I could use til my replacement got back .I always liked the S3, and my S4,. and especially my Note 3 (want that damn 12.1 Note Pro...already said thta tho haha) the only thing I liked better was the Nexus 5. The G2 would be my 2nd fave if it wasn't for that damn UI of theirs which is a obvious kang of TouchWiz, but dont wrong, and bloated up even more so. Which TouchWiz is already pretty damn heavy and resource hungry, well from time with the G2 as secondary device before giving it to one of my bandmates, I can tell you, it is bogged down soooooo much. That UI is holding that device back from being an top 5 android phone. But that camera is one of the best. Which reminds me of how much I want the 1020 or 1520 to come out on T-Mobile, cause I want that camera and I also want to try out a WP, but all the ones on T-Mobile are crap. Anyways......Stupid theives, ruinned my day. I wanna try AVIATE so bad.
Guess I can give invites now, so if anyone wants one , post here and let me know and your wish shall be granted......if you post a video of you doing a double backflip and saying my username 3 times fast.....haha, that would make this day better for me too
Silicon Knight said:
Just checked my email, and found two things that made me even more upset about this. First one was a notification of a PM here on XDA from the Dev's of Nameless ROM, responding to my request to be a Mainter for the Nexus 5 version of their ROM. which I've been wanting to do for awhile now, to help learn more about Development while also giving back to the community in whatever way I can until I finish my own ROM and App.
Second, was an Email from someone who must of seen my request on Google+, about getting an Invite to the new Aviate Launcher beta, which I've been intrigued by for quite sometime, and finally got my invite code. No phone to use it on. I have an S3 from my Verizon days, that I keep for backup, but pointless sine I dont have verizon now, and for the life of me can't find the battery for haha. Hopefully my friend can find the T-Mobile version of the S3 he has, and said I could use til my replacement got back .I always liked the S3, and my S4,. and especially my Note 3 (want that damn 12.1 Note Pro...already said thta tho haha) the only thing I liked better was the Nexus 5. The G2 would be my 2nd fave if it wasn't for that damn UI of theirs which is a obvious kang of TouchWiz, but dont wrong, and bloated up even more so. Which TouchWiz is already pretty damn heavy and resource hungry, well from time with the G2 as secondary device before giving it to one of my bandmates, I can tell you, it is bogged down soooooo much. That UI is holding that device back from being an top 5 android phone. But that camera is one of the best. Which reminds me of how much I want the 1020 or 1520 to come out on T-Mobile, cause I want that camera and I also want to try out a WP, but all the ones on T-Mobile are crap. Anyways......Stupid theives, ruinned my day. I wanna try AVIATE so bad.
Guess I can give invites now, so if anyone wants one , post here and let me know and your wish shall be granted......if you post a video of you doing a double backflip and saying my username 3 times fast.....haha, that would make this day better for me too
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I would love an invite. Sorry bout your phone.
Sent from my Nexus 5 using XDA Premium HD app
My damn GF left it sitting at the table in McDonalds.
does this count as stolen? well i know what i would do (hand it back) but this was just a unlucky situation.... and i hope you learned your lesson here bro...
GL
Silicon Knight said:
damn. I am assuming you weren't able to use a FIND MY PHONE type app either ? My T-Mobile protection plan comes with a premium account for Lookout mobile, which when it works is great, but if they take out the simcard and reset it, before you can locate it, its useless. Last time, i wasn't able to do it either, but that was cause like 2 hours before it got jacked I had just factory reset/wiped system, to install a test build of a ROM I've been working on (first ROM I've done that wasn't based of CM or AOSPA, building this one straight from stock AOSP source, just like the Nexus stock firmware is. And adding my own features instead of using others. Tho I did add Halo, cause i love that feature lol as well as app bar, which works in tandem if you set it up right. But enough OT lol) So yea, since I had just flashed that, and was test driving it, didn't have Device Manager or Lookout installed. This time, it just didn't work.
I am really sorry to hear that happened to you bro. I remember back when FIND MY PHONE apps were first becoming relevant, this dude here in Seattle was mugged and they took his iPhone 3G (think it was the 3GS actually) and he had the official iPhone one (which is through iCloud now, I have it for my iPad AIR, which OT again, is my first iOS device since my 4th Gen iPod touch, and I will never be an iPhone guy, but I am loving the iPad. I want that damn 12.1 Note Pro tho lol) and he was able to get the GPS data (which was all that it did back then, as well as Wipe, the Scream feature, and Lock, didn't have signal flare or Lock Cam, etc etc, like we do now) and he gave it to the SPD, and they were able to track it back to both suspects, retrieve the phone, all the money minus 12.59$ and the rest of the wallet contents as well as his jewelry. that was the incident that made the popularity of those apps take off, while also showing the need for such apps, and the need for better refinement of their functionality etc etc.
They need to find a way around people being able to shut it off. There has to be some type of feature that makes it so there is absolutely no way for them to take wipe the phone without A.) the password, which already exists as a feature B.) a special docking device or Computer USB cable that enables the Wipe feature (albeit, this could be bypassed via custom recovery I guess) and finally C.) bringing it to the phones carrier and proving ownership, etc etc. The simcard being removed should have nothing to do with it. But apparently removing that, and wiping the device negates the whole purpose of that feature. So what can you really do.
People are dumb, Steal a phone and within seconds you can wipe and remove simcard, and then the only thing the owner can do is report it and blacklist it, which even then can be gone around if you know how to use the proper JTAG device or if you plan on selling it, or using it, overseas. cause their blacklists obviously don't coincide with our's here in the US. I personally had a friend who legitimately bought an S4 for T-Mobile, and then the dude (this was through craigslist, another reason why swappa is better, so there is accountability at least and proof of purchase and authorized sale of said device) reported the device lost or stolen within minutes of the sale. So he gets the money, and a replacement phone and my buddy is screwed. But he found someone with a JTAG device that rewrote the IMEI (WHICH I do not condone, and is actually ILLEGAL, only mentioning it as part of this topic) and he is still using it on T-Mobile today.
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Click to collapse
When I got mugged I wasn't using any of the find my phone apps. I feel like I use them now out of paranoia but I don't feel 100% secure. Is it the best best? I think so. The device manager is good when couples with kit Kat. The best iv seen so far. As you can imagine, when I picked up my n5 I simulated the device being stollen. I had my girlfriend take the phone for a walk. She powered it off. Then on. It gave me her location for both moments and I had the option to wipe. Will I find my phone? Probably not but its better than being paranoid. I wish there was a way to activate tracking regardless of phone on or off or reset. It should be a system setting that locks the feature in once you report it lost or stolen. If the NSA can do it. Why can't we?
Sent from my Nexus 5 using xda app-developers app
helstonrampersad said:
How did you get a replacement? Was it from Google?
Sent from my NeXus 5
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Click to collapse
No, I go through T-mobile for service, but my friend had an upgrade he wasn't going to use, cause he has the HTC One Max that he bought outright and doesn't wanna change anytime soon (plus he owed me money) so he let me use it, and I got the White Nexus 5 for 49.99$ so technically I still have a claim (still good for a lil over 30 days, they give you 60days to pay teh deductible once the claim is approved) that I can use to get one. That deductible is 90$ (when I lost my Note 3, OMG they wanted like 175$) so I can get two Nexus 5's. So this time, I believe I will pay both deductibles when i get paid next week, then sell both, buy a 32GB white one from Google, and then use the rest too pay that months bill on T-mobile !
Then if it happens again, I am gonna be pissed, cause I don't think I will be able to file another claim. Don't even know if sprint or T-mobile or AT&T etc etc, offer insurance if you buy the phone from Google instead of them. Which is a good question, if anyone happens to know the answer to it, please let me know. Or else I will google it, and I don't wanna google it, cause I am in the midst of a 40day 40day, vow of no-googlesearch. Not joking. I've always been pretty good at comprehension, reading and vocabulary skills (music being my main skill, since it was a skill my parents and family nurtured from a young age. Played my first guitar solo back when the guitar was still taller then me lol) And my parents always made me look things up when i asked what a word meant extra, but now google has made us, especially me, lazy. So i wanna prove that I can still function intelligently without using Google to answer unknown questions, by instead researching by talking to people experience in whatever subject etc etc. This may sound so dumb to many of you, but I think it's a good idea to do at least once after being the first generation raised on the Internet (I am 27 and I've had an email since I was 10yrs old lol)
OT - (not that this whole thing has not become OT, I am just so damn bored without my phone right now, homealone for the night, GF at work, and no band pratice, this is normally phone mod and/or dev time, but I need my phone for that, tho i could do some work on my App without it, but that makes me sad right now, cause i want my phone haha)......ANYWAYS - I've yet to meet a single other musician, let alone, a Guitarist, on this Site and I've been a member since 2011. If anyone who see's this is a Musician, especially a Guitarist and Producer/Engineer (just graduated Music School, Music Production/Audio Engineering & Music Theory/General Music) say wats up in here, and let me know I am not the only Musician who's a closet tech/android/computer geek lol
Silicon Knight said:
.ANYWAYS - I've yet to meet a single other musician, let alone, a Guitarist, on this Site and I've been a member since 2011. If anyone who see's this is a Musician, especially a Guitarist and Producer/Engineer (just graduated Music School, Music Production/Audio Engineering & Music Theory/General Music) say wats up in here, and let me know I am not the only Musician who's a closet tech/android/computer geek lol
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Click to collapse
I'm also a musician/guitarist/vocalist/percussionist/pianist that dabbles in sound engineering. I'm not going to school for that sort of thing, but it's still a huge chunk of my life, and I also spend a lot of time messing around with Android.
You know what I just realized? Girlfriends and nexus devices don't mix. My girlfriend stepped on my N7 and shattered the digitizer. LCD is still good tho. This was about a month ago. I'll replace it myself. Just too busy with my N5
Sent from my Nexus 5 using xda app-developers app
Device Manager comes enabled by default. You should be able to log into your google account and find the location or lock or wipe the phone from your pc. Just google Device Manager
Look into the app called Cerberus.
https://play.google.com/store/apps/details?id=com.lsdroid.cerberus
Flash the hidden version from the following link via a custom recovery:
https://www.cerberusapp.com/download.php
It'll survive a factory reset, email you the info from any unauthorized SIM card someone puts into it (including the phone number, service provider, & subscriber ID), and as long as the phone has service you can still control it (lock it with a pin, ...) through text messages (no internet connection required).
Also, the paid license is valid for up to 4 (maybe 5) devices. I have it installed on my girlfriend's, brother's, mother's, and my phone. As far as those apps go, it's the best I've found.
Better luck in the future
Sent from my Nexus 5 using XDA Premium 4 mobile app
Don't mean to sound rude, and it's harsh it went missing, but why did you 1. Leave your phone on the table in a public space, and 2. rely on your girlfriend to pick it up? My phone is in my pocket unless it's in my hand or on my work desk. I would never leave it in the open for anyone to take. Maybe I'm just less trusting of those around me but at least you're insurance covered things to an extent. Lesson learnt (I hope)
Same thought here, why would you ever leave your device on the table ? I´m not paranoid, I use a antitheft app just in case I somehow manage to lose my device.
What also seems to help against muggers or similar bad dudes is a rather "ugly" or very plain and simple looking case. A Spigen Slim Armor "smooth black" is a nice case but it also makes your phone look from far away as being a cheap, generic smartphone
EddyOS said:
Don't mean to sound rude, and it's harsh it went missing, but why did you 1. Leave your phone on the table in a public space, and 2. rely on your girlfriend to pick it up? My phone is in my pocket unless it's in my hand or on my work desk. I would never leave it in the open for anyone to take. Maybe I'm just less trusting of those around me but at least you're insurance covered things to an extent. Lesson learnt (I hope)
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[RECENTLY OVERHEARD CONVERSATION IN TIMES SQUARE]
A: Can I borrow your phone?
B: Where's yours?
A: I left it on the table in Starbucks for one second, turned around, and it was gone.
B: Hahahahahahahahahahaha!
A: I only took two steps away!
B: HAHAHAHAHAHAHAHAHA!
A: Shut up!
B: HAHAHA! You freakin' idiot! HAHAHA!
@Silicon Knight - just out of curiosity, did you contact the McD management to see if their cameras picked up anything? If they are unwilling to discuss, file a police report (if you haven't already done so), and get them to review their recordings
I feel like the average person stealing a phone would not know about android device manager and you could track it.
Ps: This isn't Q&A, Help, and troubleshooting problem.