[Q] Poor screen response? - Galaxy Tab 2 Q&A, Help & Troubleshooting

I've just got back from looking at the Galaxy Tab 2 7.0" on display in the Carphone Warehouse.
Has anybody else noticed that the screen doesn't respond smoothly to pinch-to-zoom gestures in Google Maps? I tried exactly the same thing on a couple of other tablets on display - e.g. TF Prime, Galaxy Tab 7.7 and they responded exactly as I would expect. The errant behaviour I noticed was that the zoom didn't always change the way I expected it to - some gestures resulted in wildly different zoom levels than I was expecting, and it just didn't do a good job of tracking two fingers at once. (Just sweeping one finger over the screen was okay so far as I could see.)
For some reason, the stock web browser seemed to be pretty well behaved. I tried rebooting the device, but that didn't seem to make any difference. Have Samsung cheaped out on the input digitiser, or was the unit in the store faulty?
I'd appreciate any feedback - at £200 I was walking into the store ready to buy one, but my experience with Google Maps really put me off.

I would never use a store model as a performance benchmark. They are good for getting a physical feel for the device but when you have a popular device that just came out that tons of people are using, installing different (Possibly malicious) apps, and just basically abusing they tend to never perform the way they will when you actually own the device.
I will test out maps myself but I believe this device is plenty fast enough for anything you throw at it.

Thanks for taking the time to reply, and for agreeing to give it a go - I look forward to hearing your impressions...

I don't have any issues with Google Maps on my tablet. I haven't used it that often, but I don't notice anything unusual when zooming in and out.

I made a video and went to post it to youtube but it's not letting me. Basically Maps is smooth as butter. I had no trouble zooming in and out and moving around the entire map. No lag at all.

Thank you both for your responses, it's been very helpful to get some real world opinions! I clearly need to give this tablet a second chance.
I'll report back soon once I've made a second visit to the shop...

BodHack said:
Thank you both for your responses, it's been very helpful to get some real world opinions! I clearly need to give this tablet a second chance.
I'll report back soon once I've made a second visit to the shop...
Click to expand...
Click to collapse
I would definitely say at least restart the tablet before you start using it. Makes a world of difference.

It's my experience that this tablets screen is a little unresponsive. My phone has a very responsive screen as compared to the tablet and when I use the tablet with a mouse all the issues go away. I use a Logitech mouse (M110) I bought locally for under $10.00 with this tablet. When using the mouse there is no lag and unresponsiveness.
I still think this tablet is great and am very happy using it daily especially with the app "tablet talk" installed.

bark777 said:
It's my experience that this tablets screen is a little unresponsive.
Click to expand...
Click to collapse
I have to agree. Sometimes it's perfect. Sometimes it acts like it's doing something else and too busy to respond. It seems to be most prominent in the all the different browsers I've tried. And it seems to get worse as I add more apps - though I never get past more than half-a-dozen or so before it becomes so bad that I give up and start over. I've tried to isolate it to one specific app, but it even does it in a box-stock configuration. Performing a factory reset fixes it for a time, and then it gradually starts to degrade again.
Sadly, I'm returning it.

wellersl said:
I have to agree. Sometimes it's perfect. Sometimes it acts like it's doing something else and too busy to respond. It seems to be most prominent in the all the different browsers I've tried. And it seems to get worse as I add more apps - though I never get past more than half-a-dozen or so before it becomes so bad that I give up and start over. I've tried to isolate it to one specific app, but it even does it in a box-stock configuration. Performing a factory reset fixes it for a time, and then it gradually starts to degrade again.
Sadly, I'm returning it.
Click to expand...
Click to collapse
wow never had anything close to this
I notice a stutter sometimes when I am loading the screen up from sleep with the widgets, but after that its fine and I purposely never reboot just to see how it all lasts.

Reboots seriously do help me though. My home screen will be laggy about hallway through the day but I reboot and then, its smooth.
Sent from my GT-P3113 using Tapatalk 2

Poor screen response on mine too. I'm gonna jump over to Samsung threads and see if any reports are being discussed there. Will post findings :banghead:
Soooo, nothing at samsung
Sent from my GT-P5113 using xda premium

Thank you all for taking the time to respond. It almost sounds like there could be a couple of hardware versions out there. Is there any way to find out, as one does with Device Manager in Windows, what the exact hardware configuration is of an Android device? A useful app from the market?
Does ICS come with an easily accessed CPU usage monitor? It sounds like the screen response might be worse when the processor is loaded up...?
(I'm also not familiar enough with Linux to know what command lines might work, if there's no app which would show hardware configuration.)
I'm hoping to get back to the Carphone Warehouse tomorrow, and will ask the salesperson nicely if it's possible to try a new device that hasn't been put out on display...

I'm pretty sure it's bad form to keep replying to your own topic, but here goes anyway!
My plans changed at the last minute this morning and I had another chance to visit the shop. I discovered the CPU usage overlay in the developer options, and noted that when idle there didn't seem to be any gremlins sucking up all the CPU time. Maps was still a problem, and the gallery was a bit wonky too. It might just be me, but I also found precision selection (e.g. picking a hyperlink out of small text in the browser) to be a little less likely to succeed than I expected.
I wanted to speak to the staff about looking at another example of the P3110, but they were generally uninterested and I had to get back to work after hanging around for 20-30 minutes. Anyway, after looking at their returns policy, it seems like you have no rights to a return an item you buy in-store unless there is a fault which you can convince the staff about. Given their lack of interest in the problem when I brought it up on my last visit, I'm not really willing to risk that!
I'd suggest that anyone interested in buying one of these tablets does so over the phone or internet, because you then have a 14 day return period. The Carphone Warehouse terms and conditions state that if you want to return a tablet ordered online or on the phone that you must adhere to the following:
"Tablets:
* You can turn the tablet on and try it out. But you can't make any calls or send texts or emails, or add anything to its memory (such as saving numbers or taking a photo)
* The tablet must be returned in its original condition"
...So presumably, keep it clean and do a factory reset before you take it back!
For my part, I wouldn't want to buy one without a get-out clause, so I will be considering this option.
To conclude:
After this second visit, I think that many people would be fine with the device - it does respond to your inputs, it's just that under some circumstances it might take two or three goes to get the desired response. With a little patience this is not a problem at all, and considering the price point it's probably acceptable.
Unfortunately, I guess I'm not so patient as I once was - I'm too used to the way that my Galaxy S (Stock 2.3.5 ROM, XXJVT) responds to inputs, and I'd rather not take a step backwards. Ultimately, I'm now considering combining my desire to have a small ICS tablet with a mobile phone upgrade, in order to justify a Galaxy S III with its larger display (once the blue version is fixed/available).
Samsung would probably be happy with this outcome - after all, I'm now talking myself into spending £500 on one of their products instead of 'just' £200!

BodHack said:
It sounds like the screen response might be worse when the processor is loaded up...?
Click to expand...
Click to collapse
Intuitively, the first thing I checked. In my case, nothing obvious indicated by the built-in task manager. I even tried using the setting Developer Options -> Do not Keep Activities
I hadn't seen that before, but it didn't help.
BodHack said:
Unfortunately, I guess I'm not so patient as I once was - I'm too used to the way that my Galaxy S (Stock 2.3.5 ROM, XXJVT) responds to inputs, and I'd rather not take a step backwards.
Click to expand...
Click to collapse
I guess I'm in the same boat. I'm really looking for a 7-inch Droid X - without the phone.

Seems like some of us are having issues and some of us aren't, might it be a faulty hardware thing or a bad batch?

androidpixar said:
Seems like some of us are having issues and some of us aren't, might it be a faulty hardware thing or a bad batch?
Click to expand...
Click to collapse
I just bought mine over the weekend so it is possible I got a newer revision than others who bought it in early May.
Sent from my GT-P3113 using XDA

miketoasty said:
I just bought mine over the weekend so it is possible I got a newer revision than others who bought it in early May.
Sent from my GT-P3113 using XDA
Click to expand...
Click to collapse
You having issues? I got mine last week and no issues so far.
Sent from my GT-P3113 using XDA Premium HD app

androidpixar said:
You having issues? I got mine last week and no issues so far.
Sent from my GT-P3113 using XDA Premium HD app
Click to expand...
Click to collapse
No, I am not having issues. Sorry said that earlier in the post.
Sent from my Galaxy Nexus using XDA

androidpixar said:
Seems like some of us are having issues and some of us aren't, might it be a faulty hardware thing or a bad batch?
Click to expand...
Click to collapse
It reminds me of the first attempt by VZW/Moto at rolling out GB on for the Droid X. Some people praised it. Others cursed it. Some people got a new X2.
I was a cusser. Happily humming along now, still on FroYo.
It's true, though. Hardware continually gets revised and updated - not always for good. It could be as simple as changes in tolerances, or supplier's manufacturing processes.

Related

Leaving Windows thinking ATT Captivate

After 6+ years with a Windows Smart Phone (1st MPX220) I see the platform is dead and I have to go elsewhere. I am thinking of going to the Captivate. I like the new BB also but I am not sure if I want a crack berry. I think the Captivate will be more fun to have in the long run.
The cheapest I can find the phone with a 2 extention and keeping my old plan is Best Buy for $149 plus a $30 one time credit to my account.
I am wondering how to get I get all my texts and info from my old phone to my new phone. I have used PPCPIMbackup when doing firmware updates to my phone to back up all my info. Does this work with Captivate also? I am not sure because of the different OS.
I have never had a phone with out a keypad. This will be new for me. I wish I could have a phone with one. I see having a nice slim phone will also be nice. I think the keyless pads is how all phones exept for BB will be very soon.
Does anyone have any good tips or information before I go over to this phone? I know going from a Windows phone to this is going to be very different.
Thanks,
Swype makes everything all good.
Sent from my SAMSUNG-SGH-I897 using XDA App
I'm using the xda app so can't see your sig, what phone are you coming from? I've used winmo for about 2 yrs and love this phone. Not sure how to copy things over, seen alot of posts with problems. Best I've seen is manually enter em in google and sync that way. I just used my sim card. Didn't have a bunch of special contact info to copy.
From a phone on an app
I am coming form the Samsung Epix.
Anyone know if the PPCPIMbackup software will work on getting my old texts to my new phone?
veener79 said:
I am coming form the Samsung Epix.
Click to expand...
Click to collapse
I also migrated from the Epix... you will not be sorry. With regard to your question about transfering texts, generally anything is possible in Android, and a quick google search confirms this:
http://www.google.com/search?q=transfer+texts+from+windows+mobile+to+android&sourceid=ie7&rls=com.microsoft:en-us:IE-SearchBox&ie=&oe=
veener79 said:
I am coming form the Samsung Epix.
Click to expand...
Click to collapse
I gave up on my Epix. Were you one of the lucky ones?
The Captivate is a wonderful phone, if you don't mind waiting for a GPS fix.
My own experience: I was concerned about the lack of a physical keyboard, but found that swype makes things easy. However, I am more frustrated that I expected at the lack of really good business applications in android (I am waiting for Pocket Informant android, specifically). Also, if you use Outlook, you may have some frustration with syncing.
There is certainly no android phone to compare on ATT.
Thank you for the link. Looking over this site the only issues I see is with GPS on this phone. Is that about correct? Also it looks like it will get the 2.2 upgrade?
Kanzeon said:
I gave up on my Epix. Were you one of the lucky ones?
The Captivate is a wonderful phone, if you don't mind waiting for a GPS fix.
My own experience: I was concerned about the lack of a physical keyboard, but found that swype makes things easy. However, I am more frustrated that I expected at the lack of really good business applications in android (I am waiting for Pocket Informant android, specifically). Also, if you use Outlook, you may have some frustration with syncing.
There is certainly no android phone to compare on ATT.
Click to expand...
Click to collapse
After ATT sent me my 4th or 5th phone I was doing better because it did not have the ID1 update. I kept on using firmware updates from this site to make the phone better. After the 6.5 update came out and the phone still was not right I gave up. GPS is still a issue but not like ID1. My texts and e-mail keep on crashing on it. I have not been able to update my hotmail via Live for over a week. Every time I close out of my texts it locks ups for about 20sec to a minute or two. I have finaly given up. Now my battery is only lasting about 2 days on standby. After about 1 hour long call I go though about 40% battery. I am just happy I can start doing a upgrade now.
I just hope the GPS fix comes soon for this new phone.
veener79 said:
Thank you for the link. Looking over this site the only issues I see is with GPS on this phone. Is that about correct? Also it looks like it will get the 2.2 upgrade?
Click to expand...
Click to collapse
Yes, GPS is not fully functional at this point, but it appears that Samsung is working on correcting the problem. 2.2 is in the works, but no word yet on when it will be released for the Captivate... best estimates seem to shoot for 1-2 months from now.
The gps works well for me with the update. It just takes longer than what I was used to wth the iphone. I get a solid lock in 30 seconds.
k2snowboards88 said:
The gps works well for me with the update. It just takes longer than what I was used to wth the iphone. I get a solid lock in 30 seconds.
Click to expand...
Click to collapse
Excuse me, *for some*, GPS is not fully functional.
For the most part the captivate is great. Just needs a little bit of tweaking here and there. Gps is pretty much b0rked at the moment. Til Samsung gives us an actual fix. Or we find one. Gps can lock somtimes but it will jump around a lot or lose the fix. Navigation wont work for the most part. Aside from that the phone captivate is a great choice.
OK so the GPS sounds about as good as my epix right now. I can not even get a GPS signal in the car unless I have it on the dash with nothing blocking it. If all it takes is 30 seconds to lock on I will be set. That is better then the Epix. What is up with Samsung and the GPS.
veener79 said:
...What is up with Samsung and the GPS.
Click to expand...
Click to collapse
Nobody knows for sure. Some speculate it is hardware and won't be fixed. Most of us feel it is software. It supposedly works for some people, but those that can't get it to work are dubious that the ones that work are just not hitting the right circumstances for it to fail. It actually seems to be accurate a high percentage of the time, but when it is off, it is waaaaayyyyy off. Sometimes only for a few seconds. Very inconsistent.
Samsung has indicated it will be fixed in September. Not much time left for them on that commitment.
If they don't make it by then, there will be lots of whining and griping. I'll be doing that in my mind, but plan to refrain from doing so in the forum The GPS problem is probably the single largest issue that has caused a lot of threads, and several contentious posts.
It is a great phone. Hopefully the GPS issue will have true resolution very soon.
I switched from a moto Q. To a samsung jack, used a epix for a bit as well. Got this phone a few weeks ago and have not regretted it for a second. Android and win mobile 6.5 are not even close enough to compare.
Also swype beats out any virtual or physical keypad I have ever used.
Sent from my SAMSUNG-SGH-I897 using XDA App
I'd SERIOUSLY wait 2 months until the Windows Phone 7 devices are out. I was at MSFT this week and got to play with a dev model for a few minutes, it does seem pretty nice. It will all really depend on what apps are available.
[email protected] said:
I'd SERIOUSLY wait 2 months until the Windows Phone 7 devices are out. I was at MSFT this week and got to play with a dev model for a few minutes, it does seem pretty nice. It will all really depend on what apps are available.
Click to expand...
Click to collapse
My impression, personally, was that windows mobile seemed like it was as locked down as the iphone, but without all of the iphone's features and polish. In short, It seemed like the worst of both worlds. The only thing I that it has going for itself is the nice looking homescreens. That is just my initial impression though and I hope I'm wrong.
You can see my list of phones in my SIG and I know my thing when it comes to HTC and WinMo.... all those phones in that list, were me trying to find a device that ran...well.... the way my Captivate does. Even with fat thumbs I can still type on the software keyboard... I go back to my TP2 and I actually type slower. I just cant type without looking at the keyboard, one thing a software keyboard will never accomplish.
Ive been following WinMo for years, and I can tell you, this makes me never want to go back, even for WP7.
ewingr said:
Nobody knows for sure. Some speculate it is hardware and won't be fixed. Most of us feel it is software. It supposedly works for some people, but those that can't get it to work are dubious that the ones that work are just not hitting the right circumstances for it to fail. It actually seems to be accurate a high percentage of the time, but when it is off, it is waaaaayyyyy off. Sometimes only for a few seconds. Very inconsistent.
Samsung has indicated it will be fixed in September. Not much time left for them on that commitment.
If they don't make it by then, there will be lots of whining and griping. I'll be doing that in my mind, but plan to refrain from doing so in the forum The GPS problem is probably the single largest issue that has caused a lot of threads, and several contentious posts.
It is a great phone. Hopefully the GPS issue will have true resolution very soon.
Click to expand...
Click to collapse
Ok I got the phone on the way home.
I am likeing it a lot all ready. I used Travel for the GPS app. That thing worked great. I hope maybe I got a good one. Before I did anything on the phone I did the software update. I am going to play with it for a little and see what else if great. I do love the voice activated things. That is great.
veener79 said:
Ok I got the phone on the way home.
I am likeing it a lot all ready. I used Travel for the GPS app. That thing worked great. I hope maybe I got a good one. Before I did anything on the phone I did the software update. I am going to play with it for a little and see what else if great. I do love the voice activated things. That is great.
Click to expand...
Click to collapse
I came from a HTC Tilt, which had HORRIBLE GPS. I was able to get a great Froyo ROM in it and had a ton of time to play with it before I got the Captivate. The learning curve is very low for basic operation. It'll take a bit of research to get the rooting/sideloading etc down. Most everyone here is fantastic at helping out and I've gotten some excellent advice from people on how to mod my Captivate. Coming from a WinMo phone to this one, I HIGHLY doubt you'll be disappointed

[Q] HH Gregg will allow me to swap my failed Transformer for a new one.. questions

I have a transformer with a failed display (it still runs, but I can't access anything). Per ASUS' warranty instructions, HH Gregg will swap it for a new unit within 12 months. Based upon the posts I've read about the regularity with which these things crap the bed, I wish I could swap it for a different MFR..
Anyways, had a few questions:
Mine is about 40 days old, any chance the stock is better at this point?
I have a ton of personal data on there, any way to get it wiped without the ability to see the screen or have inputs? I have lastpass on it and multiple websites with my passwords cached, and the thing is synced with my gmail. I'd hate to have to reset everything.
Seems like all the tablets are currently the same exact HW. Any reasons for me to try and sell the new on on CL and get something else?
I had been fairly impressed with the thing before it crapped out, and then getting on here and reading the tons of problems people have had, I'm weary to just get the same thing again. I could always hold on to it, and return it later when there's a better tablet out there I guess.
apols said:
I have a transformer with a failed display (it still runs, but I can't access anything). Per ASUS' warranty instructions, HH Gregg will swap it for a new unit within 12 months. Based upon the posts I've read about the regularity with which these things crap the bed, I wish I could swap it for a different MFR..
Anyways, had a few questions:
Mine is about 40 days old, any chance the stock is better at this point?
I have a ton of personal data on there, any way to get it wiped without the ability to see the screen or have inputs? I have lastpass on it and multiple websites with my passwords cached, and the thing is synced with my gmail. I'd hate to have to reset everything.
Seems like all the tablets are currently the same exact HW. Any reasons for me to try and sell the new on on CL and get something else?
I had been fairly impressed with the thing before it crapped out, and then getting on here and reading the tons of problems people have had, I'm weary to just get the same thing again. I could always hold on to it, and return it later when there's a better tablet out there I guess.
Click to expand...
Click to collapse
1) What's your build number? (first 3 letters/number of your serial). Mine is B6O and its noticeably better than the B3O and B4O models I've had. Here's a good thread with real examples of build quality between the different batches.
2) Edit: didn't thoroughly read the question. Someone on here might have a solution via NV Flash? I'd recommend looking through the Dev thread. I think that would be your only method.
3) In my personal opinion, no. There are no other tablets out there that have the mixture of performance, design, and screen quality that can compare to the TF. That said, some people have had issues with all three of those and its been noticed, not only on the TF, but some other Honeycomb tablets like the Galaxy Tab.
Definitely take the opportunity to exchange it.
Correct me of i'm wrong but you can wipe by pressing both the power button and volume down for about 15ses. After that press volume up once and that's it
Sent from my Legend using XDA Premium App
lehoule said:
Correct me of i'm wrong but you can wipe by pressing both the power button and volume down for about 15ses. After that press volume up once and that's it
Sent from my Legend using XDA Premium App
Click to expand...
Click to collapse
Oh, duh! Good point Yes you can do this method (assuming your device is not rooted with CWM). The big issue you run into though is you have no idea if it started and if it finished and no way to check. I guess the one way you could confirm that it worked is to wait a while and assume it restarted and try to unlock the device by guessing where the lock normally is. If the lock sound is enabled by default then you should hear it. Hopefully someone on here can confirm whether or not it is on by default.
apols said:
I have a transformer with a failed display (it still runs, but I can't access anything). Per ASUS' warranty instructions, HH Gregg will swap it for a new unit within 12 months. Based upon the posts I've read about the regularity with which these things crap the bed, I wish I could swap it for a different MFR..
Anyways, had a few questions:
Mine is about 40 days old, any chance the stock is better at this point?
I have a ton of personal data on there, any way to get it wiped without the ability to see the screen or have inputs? I have lastpass on it and multiple websites with my passwords cached, and the thing is synced with my gmail. I'd hate to have to reset everything.
Seems like all the tablets are currently the same exact HW. Any reasons for me to try and sell the new on on CL and get something else?
I had been fairly impressed with the thing before it crapped out, and then getting on here and reading the tons of problems people have had, I'm weary to just get the same thing again. I could always hold on to it, and return it later when there's a better tablet out there I guess.
Click to expand...
Click to collapse
I noticed a few of our local HHGregg have the latest B60 series transformers. I would always go for the latest series, but I am not yet aware of any improvements in the B60 transformer (dock is another story).
HHGregg also has discounts on transformer stuff. I got my new B60 dock for $143 USD.
If your device IS rooted, you can wipe with ADB by issuing this command
adb shell
adb format DATA
sassafras
Damn.. I already have a B5O.. this does not bode well.

After 7 month delay Infinity had zero software development?

I noticed this immediately upon upgrade from Prime to Infinity, then got caught up in all the hardware issues, and absolutely horrendous build quality issues. When REVIEWERS make comments that all 3 of the tablets they got from Asus have screens that creak and are separating from the frame, and that the one he was demonstrating "seemed like it would probably break in the next couple of days" (yet went on to gush about how it was the best tablet EVER! Even though the stock browser crashed so bad he had to try 4 times to get it going again, LOL
http://www.youtube.com/watch?v=L-X-AGnftUE
Oh yeah, sorry, I just got going again... anyway, did many folks notice that the software load on the Infinity was the EXACT same load as the Prime? I mean every single icon, widget and home-screen, every menu, and option, precisely the same as AN OLDER Prime Firmware? Meaning it did not have task-bar lock, Face unlock and that bunch of updates that hit the Prime all the way back in March. If the tablets hardware was mostly decided upon way back in February, and they did not one bit of software updating or changes (yes the kernel was different, but version was the same as Prime) then it begs the question: Just WHAT the hell was Asus DOING for 7 months? I can tell you where a few months were lost. When they got in bed with Google to put the Nexus 7 together. Most of us thought that a LOT of the Nexus goodness - and it IS a great tablet, especially at that price point - was going into the Infinity. As far as I can see, these projects must have been in such complete and separate silos that not only did they take a lot of people off the Infinity to staff the Nexus development, they also brought NOTHING back to the Infinity - at least for it's release. Worse, even though the Prime came out about the same amount of time after the TF101- it had a lot of software development and nice additions to Honeycomb, and later ICS.
I just know that while I was generally please with the hardware "fixes" applied to the Infinity. I was surprised, disappointing, and quickly board by the fact that there was not one single tiny bit of software improvements, additions, or changes from the Prime. Strange way to "Evolve" a product line. and just another unexplainable Asus strangeness, The best thing they did in some time? Tell us the JB was finaly coming, and when they blew the schedule for Infinity (big surprise) they COMMUNICATED with folks about it. Whether you accept the reason, agree or disagree with the delay, at least they provided SOMETHING of a statement. They are way too closed mouthed for my taste, especially when there is trouble (like GPS on the Prime. The went mute and just took the spec down, until people freaked... THEN they made a statement. They are just too quite and creepy in my view. Apple can be A-holes, but at least they do so very transparently.
Why are you making so many threads bashing the Infinity?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Waaaaah! Go get another device and haunt that board and whine incessantly.
First world problems..."my tablet isn't perfect, my life is not perfect"
I just got my infinity today and it works and seems fine.
Just report the thread and move on.
You're "board" with the Infinity, huh...
Sent from my SGH-I897 using xda app-developers app

Speaking with Asus about JB issues +advice from them

Recently, I contacted Asus about the issues that we have seen since the JB update. Since I support a number of these tablets for clients, I have had lots of backlash since the update. I emailed Tien and Gary about what advice they could provide when dealing with these units. I have included the last response that I got from him that addresses factory resets and cold booting, as well as a method he recommends for installing software after a reset:
"Hi Jordan,
There are people out there who believe doing multiple factory resets works, but I do not think so. Once a device has been reset, there is no user data left on there. Everything is back to factory. There should be no way data can be conflicting. Restoring a device that has nothing on it in the first place would not make a difference. However, multiple cold-boots do seem to help. Start with a factory reset and then as you reload your data back on (apps, media, e-mail, ect), cold-boot after something has been loaded on. For example, once and app or 2 has been reloaded, cold-boot the device before you load another app. This is the same for new app s being downloaded also. You want to keep the cache clear as much as possible.
I understand that a firmware update, or even news of a firmware update would be a lot easier, but again, I apologize as I do not have that kind of information. HQ releases the updates, and for the most part, they are pretty tight-lipped about them.
Sending in a bunch of units might not the best solution - you are right. I would try cold-boots u for now. JB is still new and there are definitely some things that need to be worked out with it on the TF700. I would give them some more time to deliver a solution.
Tien"
I have yet to try this process on my tab, maybe someone will beat me to it. Hope this information helps someone out there.
The issues that I reported are:
1. Graphics related issues that show as a flicker of the top 1/3rd (sometimes the entire) screen while in landscape, also a line of black pixels flashes for a moment on that same part of the screen. I have seen this in many apps at this point including the stock browser and in the XDA developers premium app. It seems unrelated to the application since I have seen reports of it on the desktop. (this is driving our users crazy- need a fix quickly!)
2. Backspace key is not respected in many applications if the asus keyboard is enabled. There are lots of examples on xda but this worked in ICS and now, does not.
3. The auto screen dimmer does not work properly and will dim, and not increase brightness when tapped. It also seems much more distracting and does not dim as gracefully as before(I know it can be disabled).
4. When docked, a Bluetooth keyboard that is paired with the device, will not function. A usb keyboard will work, but it is odd that Bluetooth keyboards will allow no input at all while docked.
5. Crash of the device with a white screen- have seen this 3 times.
6. Wifi direct removal is a major disappointment as many users had a need for this functionality.
This is good information, thanks. The only real change I have witness that's a problem is Google navigation freezing or rebooting the TF700 during trips longer than a few minutes. Intermittent problem but it has happened on three separate trips.
I'm getting the occasional black lit screen crash/freeze
jordanmw said:
6. Wifi direct removal is a major disappointment as many users had a need for this functionality.
Click to expand...
Click to collapse
Not sure where you are seeing this. Wifi Direct was not removed with JB. In fact, I noticed it performs much better.
The option for sending a file via WiFi direct is avialable under the share options. If you are looking for it directly under the settings menu, it was just moved to a different place (not an ASUS thing.....it was moved by Google). Go under Settings -> Wifi and click on the menu button to access it (3 dots in the lower right hand corner).
Artimis said:
Not sure where you are seeing this. Wifi Direct was not removed with JB. In fact, I noticed it performs much better.
The option for sending a file via WiFi direct is avialable under the share options. If you are looking for it directly under the settings menu, it was just moved to a different place (not an ASUS thing.....it was moved by Google). Go under Settings -> Wifi and click on the menu button to access it (3 dots in the lower right hand corner).
Click to expand...
Click to collapse
Thanks for that! I had a couple of users who complained that it was not there. I emailed them to let them know it how to access it, they appreciate it.
--Would have been nice if Tien had mentioned it-- ya think?
Never even tried that feature and assumed it was removed since Asus listed it as a feature that would be removed with the update. I get it now.... they removed their custom support of it in favor of the stock android setup.
Kind of funny that an update announcement was posted today, I have been back and forth with them quite a bit in the last couple of weeks and the last email I sent to Tien and Gary said this:
"Unless you have a newer firmware with some of these issues resolved, I am not
sure how offering to send them to you will do any good....
Please let Gary know that this is effecting companies that have purchased over 50 of
these tablets at a time. We need resolution!"
Maybe I got his attention. I have to support these tablets, and so does Asus, they are an international company that is trying desperately to be THE go to hardware partner for cutting edge tech. Partnerships with the big G and M$ are evidence of that. I hope they realize that this is a defining year for them, either they will get their support in order or they will fold under the pressure of the added user base.
jordanmw said:
The issues that I reported are:
1. Graphics related issues that show as a flicker of the top 1/3rd (sometimes the entire) screen while in landscape, also a line of black pixels flashes for a moment on that same part of the screen. I have seen this in many apps at this point including the stock browser and in the XDA developers premium app. It seems unrelated to the application since I have seen reports of it on the desktop. (this is driving our users crazy- need a fix quickly!)
2. Backspace key is not respected in many applications if the asus keyboard is enabled. There are lots of examples on xda but this worked in ICS and now, does not.
3. The auto screen dimmer does not work properly and will dim, and not increase brightness when tapped. It also seems much more distracting and does not dim as gracefully as before(I know it can be disabled).
4. When docked, a Bluetooth keyboard that is paired with the device, will not function. A usb keyboard will work, but it is odd that Bluetooth keyboards will allow no input at all while docked.
5. Crash of the device with a white screen- have seen this 3 times.
6. Wifi direct removal is a major disappointment as many users had a need for this functionality.
Click to expand...
Click to collapse
On top of these i have:
1. Random reboots,
2. Wifi drops out and fails to reconnect or slows down to be unusable state
Well if looks like some of the issues have been resolved but some still remain. Has anyone had time to try the method tien suggested in my op? Unfortunately i have not gotten time.
Sent from my ASUS Transformer Pad TF700T using xda premium
jordanmw said:
Well if looks like some of the issues have been resolved but some still remain. Has anyone had time to try the method tien suggested in my op? Unfortunately i have not gotten time.
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
I also don't have the time to try, but I have my own share of doubt regarding these suggestion. Cold-booting my device after loading one or 2 apps is just too much of a hassle and I doubt that it provides any practical benefit. My friend's Nexus 7 haven't been turned off for weeks and I don't see any slow down or problems. The same thing can be said about my phone as well. I know they are different devices, but I don't think Google designs Android in such a way that you need to restart your device every time you install a new app.
Overall, I believe all of the problems above can only be fixed with OTA updates, and no amount of cold-boot or factory reset can fix it. I might be wrong, but it is just my opinion.
Anyway, thanks for sharing. Maybe someone will benefit from this discussion.
Since nobody has tried this method, I guess I will give it a shot today. Of course I have major doubts that this will actually work but if Tien said that there is some benefit, I have to at least try it. He is one of the only reps at asus that has ever given us any real help with the TF series.
huy_lonewolf said:
I also don't have the time to try, but I have my own share of doubt regarding these suggestion. Cold-booting my device after loading one or 2 apps is just too much of a hassle and I doubt that it provides any practical benefit. My friend's Nexus 7 haven't been turned off for weeks and I don't see any slow down or problems. The same thing can be said about my phone as well. I know they are different devices, but I don't think Google designs Android in such a way that you need to restart your device every time you install a new app.
Overall, I believe all of the problems above can only be fixed with OTA updates, and no amount of cold-boot or factory reset can fix it. I might be wrong, but it is just my opinion.
Anyway, thanks for sharing. Maybe someone will benefit from this discussion.
Click to expand...
Click to collapse
Seriously? You think cold booting is a hassle? My friend it takes an extra second of hold the power down button when turning your tablet on. Come on stop lazy. Also if the op isn't blowing smoke, then these suggestions are directly from asus, so why would they lie? I personally have seen a huge benefit from cold booting after a couple of app installations. I do it anyways because i do like to keep my cache clear.
Sent from my ASUS Transformer Pad TF700T
pierrekid said:
Seriously? You think cold booting is a hassle? My friend it takes an extra second of hold the power down button when turning your tablet on. Come on stop lazy.
Click to expand...
Click to collapse
If a computer requires regular cold booting to work properly, it is defective. A Linux-based system should be able to reach uptimes measured in years (theoretically, if no updates were required).
pierrekid said:
Seriously? You think cold booting is a hassle? My friend it takes an extra second of hold the power down button when turning your tablet on. Come on stop lazy. Also if the op isn't blowing smoke, then these suggestions are directly from asus, so why would they lie? I personally have seen a huge benefit from cold booting after a couple of app installations. I do it anyways because i do like to keep my cache clear.
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
Seriously? If you buy this expensive gadget you shouldn't be doing extra hussle like cold booting after installing an app or two. It should work without. This is the only Android device with this kind of problems. Not sure if this is some kind of memory leak or what is going on. Still its interesting that for example on Galaxy S 3 even beta roms work better than these official ones from Asus.
Asus designs beautiful units, then manufactures them with horrible QC and finally don't seem to know much about software optimizing.
Finally got around to trying this process.... Maybe I installed too many apps at one time since after the first few installs, i was doing more than 2 in some cases. No difference doing this method over factory reset. I am going to contact them again today with feedback from the process and latest update.
Sent from my ASUS Transformer Pad TF700T using xda premium
jordanmw said:
Finally got around to trying this process.... Maybe I installed too many apps at one time since after the first few installs, i was doing more than 2 in some cases. No difference doing this method over factory reset. I am going to contact them again today with feedback from the process and latest update.
Sent from my ASUS Transformer Pad TF700T using xda premium
Click to expand...
Click to collapse
I can't say that I'm surprised, but I really appreciate your effort. Thanks for sharing.
To be honest the response seemed like a "SYA" response that was so far fetched and so much hassle you wouldn't bother to try it and they could push your issues aside.
I find it funny that they claim "Jellybean is still new..." when it has been out in the wild since around July or earlier. That seems like plenty of time to get the software optimized for your flagship device(s). If you want my honest opinion, the TF700 was placed on the back burner a little bit because of the Nexus 7 that Asus and Google partnered up for. That took priority but I do find it odd that the hardware in the Nexus 7 almost mirrors the TF700, yet the Nexus 7 does not exhibit the same odd behavior or issues we are experiencing (some of us anyway) on the TF700.
I must be one of the blessed ones because I'm not experiencing all the issues that are mentioned here. I had the hardware issue of screen flex and bent adapter port, but other than that and getting a replacement I'm pleased. I actually considered getting a galaxy note 10.1, but just knew I wouldn't be satisfied with the display. The screen is the major aspect of a tablet and you really can't find a replacement at this time for the full HD of the tf 700. I have noticed that my pad is running really well after the last update and I'm really happy I didn't go with the note. I'm totally stock and not rooted. I may root one day if needed and there is a method that doesn't void the warranty by using the bootloader (if there is please let me know...I'd love to use titanium backup with root).
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
I upgraded to JB and I can not connect to my galaxy s2 wifi hotspot. Any idea of solution..?
Thanks for your answers.
KaliS-Pugilist said:
I must be one of the blessed ones because I'm not experiencing all the issues that are mentioned here. I had the hardware issue of screen flex and bent adapter port, but other than that and getting a replacement I'm pleased. I actually considered getting a galaxy note 10.1, but just knew I wouldn't be satisfied with the display. The screen is the major aspect of a tablet and you really can't find a replacement at this time for the full HD of the tf 700. I have noticed that my pad is running really well after the last update and I'm really happy I didn't go with the note. I'm totally stock and not rooted. I may root one day if needed and there is a method that doesn't void the warranty by using the bootloader (if there is please let me know...I'd love to use titanium backup with root).
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
Root does not require you to unlock the boot loader.
KaliS-Pugilist said:
I'm totally stock and not rooted. I may root one day if needed and there is a method that doesn't void the warranty by using the bootloader (if there is please let me know...I'd love to use titanium backup with root).
Click to expand...
Click to collapse
ICS can be rooted easily even with the locked bootloader. If you are already on JB, follow the guide to downgrade to ICS 9.x.x.30, root using the debugfs method, use OTA Rootkeeper, and then apply the OTA to JB.

Has Anyone Got a Reply or Fix from 1+? Horrible experience!

Soooo i got the multi touch issue on my phone, the TOP half of my screen is out of wack! I sent them the support request, i flashed all the roms trying to if it would fix it but no go!
i've been waiting for almost 2 weeks for a dam reply from their support, i had strange feeling ordering this phone was too good to be true!!!!
Has anyone who also has this issue gotten a reply from their support or a fix or a whole phone replacement? This will be the last china based phone i will ever order and i will never suggest any to anyone ever either as i did with one+!
I'm going back to Nexus devices!
Thanks!
Pissed off IT guy!
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
ataft said:
Do they have a phone number you can try them at?
I agree that it is unacceptable they haven't replied to you yet... But I wouldn't write off all of the Chinese phone companies because of a bad experience with OnePlus.
Click to expand...
Click to collapse
The problem is, i am located in canada and it was actually quite costly for me to get my hands on this device. It was roughly 630$ canadian... Very close to the price of a Nexus6 or a Moto X. I've had every pure Google phone Since G1. i still currently own a N5 and it works flawlessly since the release! My Nexus 1 still works perfectly! in fact i have never had this sort of problem with any phone i have owned and i work in the mobile industry so our company has all kinds of test handsets. I am completely floored by the poor customer service and horrible website with no updates about what they are trying to do to remedy the issue.
i mean if your car was 4 months old and the engine started running on 3 cylinders i'm sure the company wouldn't ask you what wrong and tell you to wait outside the door for 2 weeks while they "Tried to figure out a fix" . I can totally understand they want to try to figure out a software fix but after looking over some posts, it really seems to be a hardware issue due to the lack of poor design flaw and bad engineering.
So i am sure they don't want to bite the bullet and replace all the devices due to a loss of $$$$! and that is why i will never do business with a small company again!
Sorry for the rant im really pissed off!
welcome to the club :crying:
They will don't repair mine 'cause i have some micro dents on the frame... I'm waiting the replacing display from Aliexpress, and after replaced, I will sell this Chinese sh|tty phone.
I will never buy another product from OPO, WORST assitance experience in my all life.
Touch screen issue is solved by last franco kernel
Sent from my A0001 using XDA Free mobile app
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
kaynpayn said:
Can only share my experience with them. Had a few touch issues with my phone when I bought it, around September last year. Sent them a ticket from their website reporting my issues and offered to send them videos if they needed. They replied saying yes so I did. Produced about 10 videos with different scenarios and test apps that perfectly showcased my problems. They called it hardware issues and offered to replace it. So they did. They are not quick to reply. They are not willing to discuss anything else or give any other info. Whole process took 2 months.
Old phone had a little dent on the chromed frame, they didn't care. New phone came with the same problem. I kind of suspected as much lol.
Didn't care much, soon after a new firmware was available, 38R I think, that solved just about any problem I had. I still get a random ghost swipe like once a week. Doesn't bother me the slightest.
I am now on one of the lastest cm12 nightlies and I can't really find any problem by all with my phone. Don't even want to update to 12.1 since it works so well lol.
I'm impressed with this phone. Price point was and probably still is great. Battery is huge. Screen isn't as vibrant as my old s3 but its still very good. 3gb ram is what every single android phone should have, period. Blazing fast. Its a tad too big but I manage. Loads of customization. I don't ask for anything else from a pocket computer.
Sent from my Bacon using XDA Free mobile app
Click to expand...
Click to collapse
Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
nokmond said:
Is it possible to flash the kernel you are using without having to root? I don't mind having to unlock bootloader etc if possible, just can't root due to needing banking apps for business etc.
Thanks!
Click to expand...
Click to collapse
Yes,you can unroot your phone root and unroot..
to those complaining about OPO is a ****ty phone. No it's not,every phone brand (big or small) released have about 1-2% faulty phone's,that why so many Samsung and iPhone's complains can be found,they sell millions of phone's and several thousands are faulty, but that doesn't make it a ****ty phone..first batch of galaxy S3 had so bad ram management that to many (30+ apps) made the phone unusable,it took some the best kernel dev's more than 6 month to correct Samsung's gruling mistake and that was without Samsung's kernel source code released and that is only one example..
Actually Samsung was one of the major reason why "SRD"GokhanMoral left xda

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