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[Q] Data Issue...Please Help

Ok the problem is I am on GTA network here in guam (the company uses at&t phones) I have a unlock HTC Sensation and the data is not working on the phone. When I place the sim card in another phone it works perfectly. I have taken my phon to the support office and they cannot figure out the problem...Any suggestions??

Have you checked to see if you have the correct APN (Access Point Names) in your settings. To check them go to Settings/ Wireless & networks/ Mobile networks/ Access Point Names. You should shed your carrier listed in the Access Point names touch on it and right down your settings. Then Google to find the correct APN settings to check and see if they are correct. If you do not see you carrier listed then you will need to touch the menu button and then touch New apn to add your carrier's APN settings. Again Google for the settings I am sure you will find them.
Also you have to have also when you go into Settings/Wireless & networks you will see a Mobile network with a check box beside it make sure it is checked. Without this checked you will not get as mobile data connection.

Thank you for your reply. According to GTA i have the right APN and everything is checked. The phone GPS thinks im in Sparta TN. when I really am In guam. I dont know if that has anything to do with it.

any other suggestions?

Do you have the right phone?

its an unlocked phone

jay8302 said:
its an unlocked phone
Click to expand...
Click to collapse
There are two models. Maybe you have the wrong one.

I just know I have the HTC sensation 4g i have never heard of it being 2 models. how do i know which is which?

jay8302 said:
I just know I have the HTC sensation 4g i have never heard of it being 2 models. how do i know which is which?
Click to expand...
Click to collapse
There's the Z710e and Z710a. They have different 3G bands.

ohhhhhh okkkkkk well how do i know which is which? is there a way to fix this? running edge sucks

Do a barrel roll.
You have all the knowledge you need to start helping yourself out.
Protip:
www.google.com

ok i have the HTC Sensation Z710E. am i suppose to have the other one?

jay8302 said:
ok i have the HTC Sensation Z710E. am i suppose to have the other one?
Click to expand...
Click to collapse
You are supposed to find the pot of gold at the end of the rainbow. The leprechaun will tell you all you need to know.

It's very easy. I had the same problem here in Pakistan. What you do is take the APN settings you get from your provider and fill them in the usual place (Settings->Mobile Networks->Access Point Names).
Fill out everything that the operator tells you to, except the last entry APN Type. Set the value in this field to "default". Save and exit this screen. You'll see radio buttons next to your 'New' APN. Just select it and your phone will recognize mobile data.
P.S. 3G/2G is used whenever the phone's radio detects the presense, so it doesn't matter what type of network you're on, as long is the APN is there.

the operator here just tells me mpulse for the name and mpulse.gta.net for the server.

[Q] 3g issue

Hello there, i just got this phone 3 weeks ago and since i have wifi i didnt test the 3g conection before. i activated a data pack and i just realized that my 3g doesnt come on at all. the screen shows 4g left side of the signal strengh but it doesnt work at all. i got at&t version. i confirmed with my carrier and i did activate data, they even helped me to set up the apn but is still not working. can you helpe me? thanks!
PD: they said they couldnt have done more because they dont support that type of device

Does it say 4G or 4G LTE? The at&t icons are a bit different I'd you're not used to them.
4G = hspa
4G LTE = LTE
So if you're getting the 4G icon you are actually getting 3G hspa speeds.
Sent from my Evita

If another carrier besides AT&T, you will need to find the APN settings for your carrier and manually enter it into Settings>Mobile network settings>Access point names. Select "New APN" and enter the correct settings for your manufacturer.
The 4G icon simply means a network is present, it doesn't mean you are connected to it.

thank you for helping people. whel actualy i wouldnt mind getting 3g network access, the point is that i dont have internet access at all. i called my carrier (Claro - El salvador) and they helped me to set up the apt but is still not working. i was wondering if there is something else i could try to fix this

nevermind, i finally fixed it

Please share the fix so the information is available for anyone who might have the same problem in the future.
Sent from my Evita

Please share the fix so the information is available for anyone who might have the same problem in the future.
Click to expand...
Click to collapse
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.

Thankyou, these threads live on long after we're finished with them so it's important to have the information readily available for future troubleshooters.
Sent from my Evita

tolonuia said:
sorry. well, first i did master reset, once done i set up an apn (carrier provides you with this info), then went to mobile network > network operators > select automatically. once the device found the "CLARO" network i turned data on and got internet service.
Click to expand...
Click to collapse
I'm guessing you either had not entered the APN info exactly correctly the first time. Or also, after entering the APN you actually have to select it as the "active" one on the list of APNs (making sure it has the colored dot next to it). Maybe it did need a factory reset, but this shouldn't be necessary just to change APN.
Happy you got it figured out.

[Q] No mobile data after rooting.

Hi, i rooted my phone last night using CF-root and it worked no problem. Then i realised that i had not mobile data but i could call and text.
I'm new to all of this so could someone please suggest anything i could do in a simple for to fix my problem?

It sounds like you've lost your IMEI. Could you check that for us?
Sent from my Nexus 5 using Tapatalk

TheLastSidekick said:
It sounds like you've lost your IMEI. Could you check that for us?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
How would i check my IMEI?
sorry but im new to this all.

*#06#
Sent from my GT-N7105 using XDA Free mobile app

TheLastSidekick said:
It sounds like you've lost your IMEI. Could you check that for us?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
Okay so i found the IMEI number on the sticker that was located on the back of my phone when i got it. What do i do with it?

dfire86 said:
*#06#
Sent from my GT-N7105 using XDA Free mobile app
Click to expand...
Click to collapse
I found the number, now what do i do with it?

Hi,
If you had lost your IMEI you could not make calls or SMS... EDIT: ok, IMEI is fine.
Check your APN settings in Settings/More/Mobile networks/Access Point Names.

Hammer_Of_The_Gods said:
Hi,
If you had lost your IMEI you could not make calls or SMS... EDIT: ok, IMEI is fine.
Check your APN settings in Settings/More/Mobile networks/Access Point Names.
Click to expand...
Click to collapse
Okay, when i entered my APN settings, nothing was selected. so i selected reset to default APN settings and it had selected one.
But i still have no internet. Is there more to it?

s-essa said:
Okay, when i entered my APN settings, nothing was selected. so i selected reset to default APN settings and it had selected one.
But i still have no internet. Is there more to it?
Click to expand...
Click to collapse
Hmm, at this point multiple things...
Is the APN selected is the one used from your carrier? If yes the settings are correct (just in case)?
Have you network coverage (how is the signal, have you a edge/2G/3G and so on icons, bars)?
What happens when you try to use the browser or whatever (an error message)?
Could you test your SIM card in another phone?
@s-essa, try to add it manually depending of your carrier (maybe call them or take a look on the web for the settings), always in Settings/More/Mobile networks/Access Point Names and click on the little cross surrounded and don't forget to save.

Hammer_Of_The_Gods said:
Hi,
If you had lost your IMEI you could not make calls or SMS... EDIT: ok, IMEI is fine.
Check your APN settings in Settings/More/Mobile networks/Access Point Names.
Click to expand...
Click to collapse
Now when i go back into them, nothing is selected.....why?

Hammer_Of_The_Gods said:
Hmm, at this point multiple things...
Is the APN selected is the one used from your carrier? If yes the settings are correct (just in case)?
Have you network coverage (how is the signal, have you a edge/2G/3G and so on icons, bars)?
What happens when you try to use the browser or whatever (an error message)?
Could you test your SIM card in another phone?
@s-essa, try to add it manually depending of your carrier (maybe call them or take a look on the web for the settings), always in Settings/More/Mobile networks/Access Point Names and click on the little cross surrounded and don't forget to save.
Click to expand...
Click to collapse
Yes i have bars but i have no icons saying 3g or 4g....
when i try to use the browser it just doesnt load and said that i have no internet connection.
I entered it manually. i got the details off the website for my carrier.. and i did click save.
Does it take time to activate ? So after i enter it and save it and select it... how long until my internet will start working if what i did was correct?

s-essa said:
Okay so i found the IMEI number on the sticker that was located on the back of my phone when i got it. What do i do with it?
Click to expand...
Click to collapse
I see that you found the IMEI sticker on the sticker - but does your phone (software) also show that same IMEI?
dfire86 said:
*#06#
Click to expand...
Click to collapse
never mind - since you can make calls, that doesn't matter

VoLTE option disappearee?

Hey,
for about a month I've been having problems with calls going directly to the voicemail and not reaching me. I use 4g cause 3g has very bad connection where I live.
Now I am almost 100% sure there was a VoLTE option that I could check/uncheck in the mobile network options, but it seems it has disappeared.
Is there a way to disable VoLTE? Cause I read my problem comes from having it enabled, but now that the option is gone, I can't disable.
Phone is European version, I didn't flash anything or so, 100% stock
L09 B394

Anyone, please?

You sure it isn't in settings > more > mobile network?

thinhster said:
You sure it isn't in settings > more > mobile network?
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Click to collapse
Thanks for your answer.
Unfortunately yes, check the attached screenshot please. I checked every option there. I must get rid off this VOLTE somehow, it's making big problems for me.

darisito said:
Thanks for your answer.
Unfortunately yes, check the attached screenshot please. I checked every option there. I must get rid off this VOLTE somehow, it's making big problems for me.
Click to expand...
Click to collapse
what's your access point name? have you chosen it to correct carrier? have you recently change carriers, if so that may the the problem not supporting the correct LTE bands for that carrier.

thinhster said:
what's your access point name? have you chosen it to correct carrier? have you recently change carriers, if so that may the the problem not supporting the correct LTE bands for that carrier.
Click to expand...
Click to collapse
The APN I can only choose one, which is the correct one.
The carrier, there might be something about this. Recently my service provider merged with another, but I can only use one it seems. See the picture attached. Also thanks again .
Edit: When I searched for a carrier manually the first time, there was no 4G E-Plus. There was only 3g. Does this tell us something?

I use FRD-AL10,..Does it support VolTE?

Set network mode to 2G/3G only

Is there any way to set network mode to 2G/3G only?
In settings there are only options for 5G/LTE or LTE.

k3vink3vin said:
Is there any way to set network mode to 2G/3G only?
In settings there are only options for 5G/LTE or LTE.
Click to expand...
Click to collapse
I have different menu. What phone do you have? Us?

deleted.

Inerent said:
I have different menu. What phone do you have? Us?
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Click to collapse
I have the Korean variant, LM-V500N
May I know what variant is yours?

k3vink3vin said:
I have the Korean variant, LM-V500N
May I know what variant is yours?
Click to expand...
Click to collapse
Korean also.
Try going settings, network and internet, global roaming, network mode.
Going from other menu is indeed disabled the 3g

cant you use 4g?

septicoo1977 said:
cant you use 4g?
Click to expand...
Click to collapse
I can but during events with large crowds, 4G network can sometimes get so congested where 3G actually works better.
It has to do with having a bad mobile network operator as well

Inerent said:
Korean also.
Try going settings, network and internet, global roaming, network mode.
Going from other menu is indeed disabled the 3g
Click to expand...
Click to collapse
You are my saviour, thanks!

You can use also the 4G Switcher app on the Playstore.

k3vink3vin said:
Is there any way to set network mode to 2G/3G only?
In settings there are only options for 5G/LTE or LTE.
Click to expand...
Click to collapse
Try this code: 5457#*500#
will let you choose network mode