I got a Verizon Galaxy S III from a friend. When he had it the 4G LTE worked just fine. When I put my sim card in it found my wireless account no problem, I even went on the verizon site and after the phone popped up as my new device I "activated" it (whatever that does)... But I get no 4G. I'm in a 4G LTE area, I used it on my old Galaxy Nexus all the time. In my Mobile Network settings under Access Point Names there are two avaliable options, 'EHRPD - Verizon Internet' and 'LTE - Verizon Internet', the default is EHRPD but I changed it to LTE, still have no 4G. There is no "preferred network mode" like on the old Galaxy Nexus where you can choose between CDMA and LTE/CDMA. I searched around and downloaded the app Phone Info, the preferred network is set on LTE/CDMA/EvDo... HOWEVER, if I change it to LTE/GSM/WCDMA or LTE only or LTE/WCDMA I get 4g service! But then I have no mobile network to place calls or text. When I change it back to LTE/CDMA/EvDo it drops 4G again and goes back to 3G. I don't get it! Anyone have any ideas?
Well since his sim card worked fine, it may just be yours. I can't say get a warranty replacement because vzw doesn't replace third party traded phones. Stingy bastards.
Sent from my SCH-I535 using xda app-developers app
Vorfidus said:
Well since his sim card worked fine, it may just be yours. I can't say get a warranty replacement because vzw doesn't replace third party traded phones. Stingy bastards.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
So it could be the sim card even though I can force 4G to work by itself? 4G still works on my Gnex when I pop the sim back in. If it was the sim is that something I could get a replacement for from vsw somehow that would fix the problem?
Is there any reason that unlock/root/flash other roms/radios would fix the problem?
Well I mean I'd hope it was the sim, but it's probably not. I'd say try your best to fix it with the tools at hand because lord knows if you call Verizon and try to get a warranty replacement, you're gonna be on the phone for a while.
Sent from my SCH-I535 using xda app-developers app
Not sure if this is true but when i got my phone from bestbuy the guy gave me what he called a 4g lte sim card so that i could have use of lte etc. So it might be your sim card
is this on a straight stock phone or was it rooted ?
psycopanther said:
is this on a straight stock phone or was it rooted ?
Click to expand...
Click to collapse
Bone stock. I actually factory restored it again to see if that would fix it.
i have had to actually go back to the store and get a new sim card. (they are free) from when a previous device would not work right. turned out the card was bad after all. not sure if you in the same boat as me though.
psycopanther said:
i have had to actually go back to the store and get a new sim card. (they are free) from when a previous device would not work right. turned out the card was bad after all. not sure if you in the same boat as me though.
Click to expand...
Click to collapse
What do you say when you go in? Just tell them you bought a phone off a friend and it's not working, and ask for a new sim?
No just say your SIM card is acting up, you factory restored and still don't work.
Sent from my SCH-I535 using xda premium
A SIM card ain't gonna fix it.
Call VZW and complain. The more of you with ****ed up data speeds/signal issues that call in the better for the rest of us that have the same issue. VZW won't look at it being a "common problem" because supposedly the issue isn't wide spread enough. I've been through two phones, others as well. A quick look through the forums and you'll see lots of data/connectivity problems.
TheDiabolicaL1 said:
A SIM card ain't gonna fix it.
Call VZW and complain. The more of you with ****ed up data speeds/signal issues that call in the better for the rest of us that have the same issue. VZW won't look at it being a "common problem" because supposedly the issue isn't wide spread enough. I've been through two phones, others as well. A quick look through the forums and you'll see lots of data/connectivity problems.
Click to expand...
Click to collapse
Did you not read the op? He got it from a friend. VZW will simply tell him it's a third party transaction, and that they will not cover it under warranty. They can track that the phone went to a different account.
Sent from my SCH-I535 using xda app-developers app
Vorfidus said:
Did you not read the op? He got it from a friend. VZW will simply tell him it's a third party transaction, and that they will not cover it under warranty. They can track that the phone went to a different account.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
The device may still has a warranty- Samsungs warranty.
More to the point- the device is ACTIVE ON HIS ACCOUNT! He's having NETWORK ISSUES. Some people's S3's have NETWORK CONNECTIVITY PROBLEMS (I am affected by this issue.)
Did you read my post? Exactly where did I mention swapping out- warranty exchange, etc? I didn't, so don't put ****ing words in my mouth.
I simply stated that the OP should complain about network issues. Network issues which VZW is responsible for. Network issues that VZW asks Samsung to fix. Network issues that users are having problems with. Network issues that VZW doesn't think is a big enough deal to ask Samsung to fix because not enough people are CALLING IN ABOUT THEM! They're just waiting for an update to fix it. An update which won't happen because VZW doesn't think it's A PROBLEM!
I'm not arguing with you and hijack this poor guys thread. Fact of the matter is verizon will tell him to get a new sim, then they will say they'll have engineers investigate the towers he connects to. The engineers will chock it up to terrain or weather, just like they always do. VZW is in this game for the money, and they'll get it. They know you want the best service, and that you'll pay for the best despite terrible CS.
Sent from my SCH-I535 using xda app-developers app
Vorfidus said:
I'm not arguing with you and hijack this poor guys thread. Fact of the matter is verizon will tell him to get a new sim, then they will say they'll have engineers investigate the towers he connects to. The engineers will chock it up to terrain or weather, just like they always do. VZW is in this game for the money, and they'll get it. They know you want the best service, and that you'll pay for the best despite terrible CS.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I had a ****ty attitude yesterday and that's no excuse for coming off as rude as I did. My apologies. I'm sorry. I don't think I meant to come off with such a lack of tact.
That said, you're correct. Its the same brush off I've received. I, however, told then they were brushing me off. I told then it was a brush off and something is wrong with these phones. Its okay to be blunt. They know they're brushing you off and its perfectly acceptable to let them know you're nowhere near as ignorant as they hope you are.
Sent from my SCH-I535 using Tapatalk 2
Try repro visioning the sim card; have heard that this can fix some data / 4G / LTE issues. Sorry, on phone, so I can't get link, but if you search on forum, should turn up
Sent from my SCH-I535 using Tapatalk 2
TheDiabolicaL1 said:
I had a ****ty attitude yesterday and that's no excuse for coming off as rude as I did. My apologies. I'm sorry. I don't think I meant to come off with such a lack of tact.
That said, you're correct. Its the same brush off I've received. I, however, told then they were brushing me off. I told then it was a brush off and something is wrong with these phones. Its okay to be blunt. They know they're brushing you off and its perfectly acceptable to let them know you're nowhere near as ignorant as they hope you are.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
No worries, I kinda came off the same way. So sorry as well. The manufacturer's warranty is nontransferable, but they don't know who's sending in the phone. Only problem is you have to send it off and be without a phone for a few days
Sent from my SCH-I535 using xda app-developers app
You need a new SIM. I went through the exact same thing.
Go to a Verizon store.
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 03:38 PM ---------- Previous post was at 03:37 PM ----------
Stop thinking of other fixes and just go to the store. Trust me.
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 03:39 PM ---------- Previous post was at 03:38 PM ----------
Stop thinking of other fixes and just go to the store. Trust me.
Sent from my SCH-I535 using Tapatalk 2
---------- Post added at 03:40 PM ---------- Previous post was at 03:39 PM ----------
Stop thinking of other fixes and just go to the store. Trust me.
Sent from my SCH-I535 using Tapatalk 2
I get the same issues, i called Verizon (*611), was on the phone trying to troubleshoot the phone for 30 minutes. If turning of and on the phone does not work, then out could be the Sim card. Also, they did something at their end and now i am getting 4g while waiting for the new Sim card to arrive by mail.
Sent from my DROID RAZR using xda app-developers app
Had the same issue, new SIM card fixed it.
Related
Lately out of the blue when I pull my phone out my pocket I see a pop up saying sim card not detected then I have 2 options. Shutdown or reboot. Is this the phone quality built a little out of place or what? I'm sure someone here has seen this message if not all of ya have.
Sent from my Inspire 4G using XDA Premium App
Personally I would go to ATT and see if you can get a new sim...because apparently something is not right with the sim card.
or or or
It could be the ROM you are running, If you are running a Rom...
Running android revolution 5.1.6. Crazy how could it be the rom?
Sent from my Inspire 4G using XDA Premium App
Possibly just a bad installation...
Although it is a reliable ROM they all have glitches, possibly it is the ROM and you should try re flashing it and if the problem is fixed you know it was the ROM, and if it doesnt work Like i said before, your going to have to take a trip to ATT.
It could also be some type of hardware failure in your phone, not sure though.
Have you tried using the SIM in a different phone?
Faulty SIMs aren't unheard of.
Nope just this one. It only pops up every now and then but today it did it twice back to back so now I was like wtf. And decided to ask if anybody else seen this before.
Sent from my Inspire 4G using XDA Premium App
My sister once had a bad 3G SIM card that would only work on EDGE. We were right by an EDGE/3G border, so we could take 3 steps forward and have a working phone in the EDGE zone, or 3 steps back into 3G and have nothing.
My Tilt phone worked fine in both "zones," so I put in her SIM and had no signal in the 3G area, heh.
Oh.. well if the problem is persistant ill just get then to make me another similar
Sent from my Inspire 4G using XDA Premium App
Uh oh...
Same problem for me here as well. Running CM7, was working fine until later in the evening when suddenly the network "died", and after several reboots noticed the little SIM problem icon next to the signal meter. I had the card locked, but went into settings and unlocked it. Now, logically if the phone couldn't read the card then technically I shouldn't have been able to change the PIN, so...
Confused over here. Is there a known fix to this? Or worse - how do I broach the subject with ATT if I have to go in?
nathisme said:
Confused over here. Is there a known fix to this? Or worse - how do I broach the subject with ATT if I have to go in?
Click to expand...
Click to collapse
I don't know about the fix about it, but concerning talking with AT&T, I'd recommend calling Warranty exchange first. They'll let you go through some hoops like getting your imei and possibly cleaning out your sim card with a rubber eraser. They'll also run some network tests on your phone to see if there are any "down towers" in your area. In the end, just request for a replacement sim card from them and have them note on your account that you want to get it free. Ask for confirmation if it's in your account, then head for the nearest AT&T corporate store. They'll tell you you'll have to pay $25 to get a replacement sim card or something, but just say that warranty sent you and it's noted on the account: should get you your sim for free, if possible.
I have never had a problem getting a new sim card for free from a corporate store. Just go in and ask for one.
So, I got a SGS2 Skyrocket a few days ago from a guy on craigslist for $400. Great deal, or so I thought. The phone worked well until today, I'm not receiving text messages or phone calls and I cannot send text messages. I first though, "great, I bought a stolen phone and and now it's been disabled." I googled it and it seems that I wouldn't be able to make calls if it had indeed been reported stolen. Any ideas? I restored the device and it didn't help. Thought it was interesting when I went to software update under settings it says "DM initialization is not ready. Check network or sim card." Could I just have a signal problem or something? I have full bars...
Did you get a new 4G LTE sim card for the phone?
No, I didn't. But it was sending texts just fine yesterday and now I'm trying to use the sim on my old phone and it wont send texts either.
Sounds like a sim issue. You might need to head to your ATT store and upgrade your sim card. This should solve your problems. Older sims won't work on the newer 4G phones. I had this issues with my 1st skyrocket and my old sim. It worked for a bit then stopped working, we replaced the old sim with a new one and all was good....
iLiberate said:
So, I got a SGS2 Skyrocket a few days ago from a guy on craigslist for $400. Great deal, or so I thought. The phone worked well until today, I'm not receiving text messages or phone calls and I cannot send text messages. I first though, "great, I bought a stolen phone and and now it's been disabled." I googled it and it seems that I wouldn't be able to make calls if it had indeed been reported stolen. Any ideas? I restored the device and it didn't help. Thought it was interesting when I went to software update under settings it says "DM initialization is not ready. Check network or sim card." Could I just have a signal problem or something? I have full bars...
Click to expand...
Click to collapse
"Guy......Craigslist"..... = problem?
Sent from my SGH-I727R using xda premium
I bought mine off Craig's List and experienced the same thing. Your sim from your Captivate will only work briefly for phone/SMS, but not at all for data.
You MUST get a 4G LTE sim card for the Skyrocket and AT&T will change your data plan "type" (same data and price per month, but different line item on the billing).
5 minutes in AT&T and I was good to go.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
Grut said:
Sounds like a sim issue. You might need to head to your ATT store and upgrade your sim card. This should solve your problems. Older sims won't work on the newer 4G phones. I had this issues with my 1st skyrocket and my old sim. It worked for a bit then stopped working, we replaced the old sim with a new one and all was good....
Click to expand...
Click to collapse
Dont listen to people like this when they tell u older sims will work for a min then stop. Complete and utter bull****. Me and my friend have the skyrocket and he uses and older version sim and has no problems. The new sim only matters cuz it gives u the lte data plan. Its not gonna stop text from going thru. Such misinformation going on. This is y people are so screwed up
Sent from my SAMSUNG-SGH-I727 using xda premium
Justinfedor said:
Dont listen to people like this when they tell u older sims will work for a min then stop. Complete and utter bull****. Me and my friend have the skyrocket and he uses and older version sim and has no problems. The new sim only matters cuz it gives u the lte data plan. Its not gonna stop text from going thru. Such misinformation going on. This is y people are so screwed up
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
Really? So if your information is correct, and you are all knowing, then why not help him fix the problem.
First off sounds like a SIM issue. Sim is usually the problem when it comes to network connectivity issues. Did you check the litmus sticker for water exposure?
Call ATT and have them check the IMEI #. You should have done that before you bought the phone.
@Justinfedor: That kind of response is not needed. If you can't say what's on your mind kindly please go somewhere else.
When I got my Skyrocket (moving from Captivate) the sales person said directly I would get a new SIM because the 4G LTE needed a new (assumably different) one. I'm sure you just need to get a new SIM which ATT should do no problem.
X10D3 said:
First off sounds like a SIM issue. Sim is usually the problem when it comes to network connectivity issues. Did you check the litmus sticker for water exposure?
Call ATT and have them check the IMEI #. You should have done that before you bought the phone.
@Justinfedor: That kind of response is not needed. If you can't say what's on your mind kindly please go somewhere else.
Click to expand...
Click to collapse
4g lte sims are for data. Like i said my friend doesnt have one in his phone. We dont live in an lte area so hes not getting a new one. U all say people need a new sim for a 4g device. Thats a complete lie. Sims can cause the issue but its not always the answer. Oh and i will go somewhere else cuz you all obvisously think you know everything. No need to be in here with a bunch of low life.
Sent from my SAMSUNG-SGH-I727 using xda premium
Justinfedor said:
4g lte sims are for data. Like i said my friend doesnt have one in his phone. We dont live in an lte area so hes not getting a new one. U all say people need a new sim for a 4g device. Thats a complete lie. Sims can cause the issue but its not always the answer. Oh and i will go somewhere else cuz you all obvisously think you know everything. No need to be in here with a bunch of low life.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
WOW! Holy childish over-reaction batman!
Can't you just get a new Sim? Worst case, is that your carrier might charge you something like $10.00......
Sent from my SGH-I727R using xda premium
If that's the way you're going to act, then please leave. I used to work for ATT a while back. What I don't think you get is... You're right and you're wrong. No you don't need a LTE sim. If the sim is bad it can cause connectivity issues, and weird stuff all together. That last statement is what you're completely ignoring.
Justin and X10D3 are correct. I used my sim from my Atrix in my phone since I got it. You'll need to be set up on the LTE plan through att. All that happened is their system doesn't have your account provisioned for LTE and it took a day or so for them to catch it. Login to your account and see if you're on an LTE plan. If not, then call them, but I know my sim is the same one from my Atrix and I've hit LTE areas the whole month in December with no issues. It shouldn't change your rate plan just need it provisioned for your account to register properly with their LTE network.
I have had the phone for 2 months and it has been rooted and I was using it with TrickDroid V4.3 for about a month now. All of a sudden this morning, the phone stopped connecting to any tmobile towers and has been displaying no service all day. I tried the usual fixes (re-seat SIM, hard reset, restore to stock) and nothing has fixed it. All the other features of the phone work, just cannot get cell service. I have tried a different sim card in the phone and it doesnt work, and my sim card works in another phone so that narrows it down to my hardware.
Relevant Info:
Android Version : 4.0.3
HTC Sense: .0
Software Number : 1.53.531.16 710RD
Kernal : 3.0.8-01053-g207e942
Baseband : 0.16.31501S.02_10.18.31501S.08L
Build : 1.53.531.16_R2 CL47441 release-keys
Thanks!
Connect to a wifi network and search for an update. One was released a few days ago with a new radio an firmware. Maybe thatll help. If not, have you dropped it recently? You may have damaged an antenna if so
perhac89 said:
Connect to a wifi network and search for an update. One was released a few days ago with a new radio an firmware. Maybe thatll help. If not, have you dropped it recently? You may have damaged an antenna if so
Click to expand...
Click to collapse
It says there are no updates. Have not dropped it, that I know of.
Indoexile said:
It says there are no updates. Have not dropped it, that I know of.
Click to expand...
Click to collapse
My apologies i forgot you said you are running a rom. Follow this thread to install the latest radio.
http://forum.xda-developers.com/showthread.php?t=1684477
The mirror for the radio DL is on page 3. Be sure to follow it word for word
It's posdible your One S has been blacklisted. Chat with T-Mobile online support or call them and have them check.
Sent from my MB860 using Tapatalk 2
Mr.Mischief said:
It's posdible your One S has been blacklisted. Chat with T-Mobile online support or call them and have them check.
Sent from my MB860 using Tapatalk 2
Click to expand...
Click to collapse
Yeah, looks like it was blocked because the person i bought it from on craigslist never paid the installments for the phone. It seems like a very stupid system that t-mobile would block the IMEI instead of just going after the person defaulting on the payments.
Given that I will not be able to unblock it using conventional methods, is there really anything else I can do? Would it be useful to somebody in a different part of the world? Can I use Att on it? Will Straight Talk work on it, or does that eventually get routed to tmobile also?
Thanks!
Indoexile said:
Yeah, looks like it was blocked because the person i bought it from on craigslist never paid the installments for the phone. It seems like a very stupid system that t-mobile would block the IMEI instead of just going after the person defaulting on the payments.
Given that I will not be able to unblock it using conventional methods, is there really anything else I can do? Would it be useful to somebody in a different part of the world? Can I use Att on it? Will Straight Talk work on it, or does that eventually get routed to tmobile also?
Thanks!
Click to expand...
Click to collapse
You can purchase an unlock code for $4. It supports AT&T's 3G/4G bands.
Sent from my MB860 using Tapatalk 2
Mr.Mischief said:
You can purchase an unlock code for $4. It supports AT&T's 3G/4G bands.
Sent from my MB860 using Tapatalk 2
Click to expand...
Click to collapse
You don't need to party for an unlock code. There's a tutorial in the dev section to tell you how to get it.
That's why you really have to be careful buying on Craigslist.
baseballfanz said:
You don't need to party for an unlock code. There's a tutorial in the dev section to tell you how to get it.
That's why you really have to be careful buying on Craigslist.
Click to expand...
Click to collapse
Yeah, I know about that way to get the unlock. Kinda a pain in my opinion, I'd rather pay $4.
Sent from my HTC VLE_U using Tapatalk 2
OP,
Beware that some carriers share their blacklists between each other in an effort to "help" each other avoid bad customers.
Just food for thought.
Also, just thinking about this. You say it was working just fine then suddenly quit working. The story behind the phone's failed installment payments doesn't sound logical to me given the fact that you say it was working until just the other day.
Same thing was happening to me... I was confused.
But must have just been tower issues for me.
Sent from my HTC VLE_U using xda premium
nickmv said:
Also, just thinking about this. You say it was working just fine then suddenly quit working. The story behind the phone's failed installment payments doesn't sound logical to me given the fact that you say it was working until just the other day.
Click to expand...
Click to collapse
Sometimes it does take a while for the blacklist to kick in. Think about it, if the guy is not making his monthly install payment it might 30 days+ before they bl the phone.
It's not the typical no notification issue. The texts actually don't come through at all. I've had my service reset, but it still does it so it's not AT&T. This is exactly what happens.
"I got this phone recently and I am frankly pissed off. I will go 3-4 hours without receiving any texts and wondering where they are (they are very important and I need the texts asap) and RANDOMLY I my phone will take 10 seconds of constant vibrating and say I have 30 new messages.
This is the best part: My phone says these messages were sent FOUR HOURS AGO. And I am just now receiving them? I am not in a zone that has network problems. I am in a big city. Every other AT&T phone is having ZERO issue with this, which is why I know that it is an HTC one x hardware problem.
How am I supposed to get this fixed? Do I go get a new phone? "
Synyster06Gates said:
It's not the typical no notification issue. The texts actually don't come through at all. I've had my service reset, but it still does it so it's not AT&T. This is exactly what happens.
"I got this phone recently and I am frankly pissed off. I will go 3-4 hours without receiving any texts and wondering where they are (they are very important and I need the texts asap) and RANDOMLY I my phone will take 10 seconds of constant vibrating and say I have 30 new messages.
This is the best part: My phone says these messages were sent FOUR HOURS AGO. And I am just now receiving them? I am not in a zone that has network problems. I am in a big city. Every other AT&T phone is having ZERO issue with this, which is why I know that it is an HTC one x hardware problem.
How am I supposed to get this fixed? Do I go get a new phone? "
Click to expand...
Click to collapse
Is it rooted? Unlocked??? What firmware you have???/ROM
Sent from my HTC One XL using xda app-developers app
Everything is original. Not rooted, stock ROM. Not unlocked. I actually just got the phone on Monday. But I don't want to exchange it because I will end up having to transfer all my music/personal files over again.
Android 4.0.4
Software number - 2.20.502.7 710RD
Kernel 3.0.8-01558-g7f75e5b
[email protected] #1
SMP PREEMPT
If you've made no changes to phone and it's purely stock - I don't think we can offer you a lot of help - it's more than likely going to come down to a carrier/sim or hardware fault...
The only suggestion I have for you - do you have the same issue with your sim in another phone? If so I'd be leaning towards carrier/sim if not possibly faulty hardware.
Good luck!
Sent from my HTC One XL using xda premium
i'm facing the same problems. I believe it's ATT, but I'm not 100%. This happened on two custom roms and stock (cleanrom and viperxl)
Now I'm starting to lean more towards AT&T. I replaced the phone because ATT told me to... now on this second device I'm having the same issue. idk what to do.
This is really getting annoying. I'm having the same issue with the new device.
Same issue. I've found WiFi is what triggers it. Turn WiFi off and it works flawlessly. I'm not sure what the connection is. I'm also running 2.20, obviously stock phone.
My guess is AT&T is choosing to drop cell network coverage when you're connected via wifi to take the load off their network. The problem is that texts are done through the network. I've even missed phone calls due to this; goes straight to voicemail.
Just noticed the same issue but only over the past couple of days. Sometimes I will send a text and a handful of outdated texts will flow in right afterwards.
P.s. I have only noticed this when connected to wifi also.
Sent from my HTC One X using Tapatalk 2
Still no solution from HTC or ATT.
ATT has given me 3 new SIM cards, and 2 new devices. All have had service reset and factory resets done. Nothing has worked. I'm at a loss now. I'm going to go to ATT and raise hell tomorrow... This is costing me money in business. I can't afford to have SMS come in 3 hours late when I'm working on deadlines.
mine happens all the time, not just when on Wifi
Follow up: texts have been flawless since that 24 hour period this past weekend when on wifi.
Sent from my HTC One X using Tapatalk 2
---------- Post added at 03:24 AM ---------- Previous post was at 03:22 AM ----------
Synyster06Gates said:
Still no solution from HTC or ATT.
ATT has given me 3 new SIM cards, and 2 new devices. All have had service reset and factory resets done. Nothing has worked. I'm at a loss now. I'm going to go to ATT and raise hell tomorrow... This is costing me money in business. I can't afford to have SMS come in 3 hours late when I'm working on deadlines.
mine happens all the time, not just when on Wifi
Click to expand...
Click to collapse
I would do some polite complaining. You should at least get a bill credit of some sorts. I can deal with device quirks and imperfections but service failures piss me off.
Keep us posted and good luck.
Sent from my HTC One X using Tapatalk 2
cfn87 said:
Follow up: texts have been flawless since that 24 hour period this past weekend when on wifi.
Sent from my HTC One X using Tapatalk 2
---------- Post added at 03:24 AM ---------- Previous post was at 03:22 AM ----------
I would do some polite complaining. You should at least get a bill credit of some sorts. I can deal with device quirks and imperfections but service failures piss me off.
Keep us posted and good luck.
Sent from my HTC One X using Tapatalk 2
Click to expand...
Click to collapse
I have been into the ATT store that I purchased the phone three times now. First to buy it, second to let them know about my problem. They sent me to the ATT repair/insurance/warranty place where they sent me to another retail store. That's when I got my second device and SIM. I went home and it immediately happened again. I have since been on chat with ATT every single day, then went into the store again just to have the lady tell me that all she can do is give me a new SIM card. I'm getting pissed off.
Synyster06Gates said:
I have been into the ATT store that I purchased the phone three times now. First to buy it, second to let them know about my problem. They sent me to the ATT repair/insurance/warranty place where they sent me to another retail store. That's when I got my second device and SIM. I went home and it immediately happened again. I have since been on chat with ATT every single day, then went into the store again just to have the lady tell me that all she can do is give me a new SIM card. I'm getting pissed off.
Click to expand...
Click to collapse
I know that if you keep having issues with the same phone model, they will eventually offer you a different device. I would be persistent but calm. They can sense honest frustration and if you are fair with the rep, they will want to help you. I wish I could call for you haha.
Keep callin
Sent from my HTC One X using Tapatalk 2
---------- Post added at 03:39 AM ---------- Previous post was at 03:38 AM ----------
And to add: skip the stores and warranty centers. Deal with the people on the phone.
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cfn87 said:
I know that if you keep having issues with the same phone model, they will eventually offer you a different device. I would be persistent but calm. They can sense honest frustration and if you are fair with the rep, they will want to help you. I wish I could call for you haha.
Keep callin
Sent from my HTC One X using Tapatalk 2
---------- Post added at 03:39 AM ---------- Previous post was at 03:38 AM ----------
And to add: skip the stores and warranty centers. Deal with the people on the phone.
Sent from my HTC One X using Tapatalk 2
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Click to collapse
Oh definitely. The best thing is... since I'm a personal trainer, I will often have an hour to kill. There's an corporate ATT store less than a mile from my gym so I can swing by every day.
A thing about the people on the phone/online chat, they told me their policy is that they can't do anything about it within 14 days of the purchase date that I have to go to the store I got it from.
Synyster06Gates said:
Oh definitely. The best thing is... since I'm a personal trainer, I will often have an hour to kill. There's an corporate ATT store less than a mile from my gym so I can swing by every day.
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Do your texts come in normally in other areas like the gym or out of your house?
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cfn87 said:
Do your texts come in normally in other areas like the gym or out of your house?
Sent from my HTC One X using Tapatalk 2
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Nope. The issue happens everywhere. I was in far south Texas this weekend and still had the issue. I live in central Texas/
Well, I'm on my third device now. Though the sales person was very polite and sympathized with me, his manager told me they aren't replacing it again, and if I have any more issues I need to go to the warranty and repair center (who I've already been to, and sent me back to a corporate store). I told him exactly what they told me and he continued to talk down to me saying they wouldn't do anything about it.
Worst part is, he talked down to me as if it were MY fault. I felt like saying "Listen asshole, if you just gave me a phone that worked right the first time, I wouldn't be here every damn day trying to fix YOUR issue." I'm getting fed up with dealing with ATT. If it comes to it and they refuse to help me with THEIR problem, I will be going to another carrier. The lack of customer service is complete bull****. Three devices, 4 new SIM cards, 4 factory resets within 8 days and you're STILL trying to blame it on me?
If you send a text message to yourself, does it come through right away?
Also, did you get a new contract with a new number when you bought your Onex?
If so, I wonder if your friends etc are using a (+1)dialing code before your area code an getting delayed.
WR
Sent from my One X
WarRaven said:
If you send a text message to yourself, does it come through right away?
Also, did you get a new contract with a new number when you bought your Onex?
If so, I wonder if your friends etc are using a (+1)dialing code before your area code an getting delayed.
WR
Sent from my One X
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Click to collapse
Yes, it will come through right away. But, my problem is intermittent. Sometimes texts from other people come through right away as well, and sometimes they are delayed by up to 2 hours. My number did not change, and I didn't renew my contract.
So phone works OK, system is pushing, sure seems like a carrier to carrier issue or one where someone has requested delivery receipts and its hanging system.
I use to see this years ago, got into habit of sending myself a text every day to check system, it was a carrier to carrier issue in my case and was corrected.
Some have issues when the long distance code is added an others when its not.
After that many phones and sims, I don't believe its the phone but lean to carrier or long distance digit not being liked by your new phone from the SMS service, either on or off sounds like problem via the sender.
WR
Sent from my One X
I took the SIM card out of my vzw GNex and put it in my vzw gs3. Everything works but I can't get 4G. I tried playing with the data settings but no luck... 3G only. Any suggestions?
Open settings, more, (something about access point names), and you should see one that says LTE in it. This is all off the top of my head, but I think I remember having to change that on mine as well. However, I'm now on AOKP and can't help too much.
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If I've helped, please hit the thanks button.
tylerlawhon said:
Open settings, more, (something about access point names), and you should see one that says LTE in it. This is all off the top of my head, but I think I remember having to change that on mine as well. However, I'm now on AOKP and can't help too much.
Sent from my SCH-i535 using Tapatalk 2
If I've helped, please hit the thanks button.
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Those are the APNs, tried changing that with no success.
Actually, same. I just switched my sim from a nexus to a S3, and I only get 3G, any advice would be awesome!
Made sure she was in LTE/CDMA.
I am having the same issues, if anybody has any solutions they would be greatly appreciated.
I assume you guys tried flipping airplane mode on/off real quick right?
Surge1223 said:
I assume you guys tried flipping airplane mode on/off real quick right?
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Click to collapse
Yep, tried that. Also changed settings and rebooted with no change.
I did the same with my gnex and had the same results. After some time in the phone with Verizon tech support, the end result was go to the Verizon store and get a new SIM. I did and 4G appeared instantly. I told the Verizon store rep I had read you could just swap the card. She replied "nope, different type phone".
Bottom line: no 4G...go get a new SIM card. (As a side note, backup assistant showed up on my bill at no charge...it hadn't with the Gnex SIM)
This is great to know. Just switched from a Nexus to an SGS3 and no 4G either... Honestly I figured the eBay phone I had purchased was suspect, good to know it just needs a new SIM....
podspi said:
This is great to know. Just switched from a Nexus to an SGS3 and no 4G either... Honestly I figured the eBay phone I had purchased was suspect, good to know it just needs a new SIM....
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Same scenario...bought from eBay and thought I would have to do a return.
Anybody knowledgeable know why this might happen?
My sim has worked on: Motorola Droid Bionic and D4, LG Revolution, Pantech Breakout, HTC Thunderbolt, and Samsung Galaxy Nexus.
Seems weird that it would work on all of those phones but not this one. Still going to try a new SIM, but I can't wrap my head around why I would need to. Especially since VZW has to allow device swapping via sim (as per the FCC). Once I do that I will definitely report back. Keeping the phone either way, can't beat an SGS3 for $200 bucks...
Regardless of everything I said in my last post, replacing the SIM worked. Would love to know why, but the tech wasn't interested in answering my questions. He seemed more annoyed that I was an evil rooted user, tried to blame the initial issue on that...
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Yep, SIM card fixed it. Weird. Thanks!!!!