Hello all,
Just upgraded from the Asus Transformer Prime to the Infinity and I am loving it but I am having one problem, the unit will not charge past 90 when being charged from the AC. The unit will charge while in the dock to 100 but not from the AC alone. When I detach the tablet from the dock, it still shows that the dock is connected but that the battery level is 0% with the red exclamation point. After I remove the dock I cannot use the software keyboard until after a reset. First thing I thought to do was factory reset, since I thought that would also be good after the firmware update. Didn't work. Then I tried a cold reset and also deleted the battery stats. What am I missing here? I do I need to RMA, is this a charger issue or is there an easy fix I overlooked? I have checked everywhere for a fix and found nothing. The closest I have found was to attach the Infinity to the computers usb port then switch to the AC but I have had no luck with that either. Any ideas?
Tried a factory reset?
junrider said:
Tried a factory reset?
Click to expand...
Click to collapse
Yes, I have tried a factory reset. That was actually the first thing I had tried.
junrider said:
Tried a factory reset?
Click to expand...
Click to collapse
Do you work for Asus tech support?
TeCKNeiC said:
Hello all,
Just upgraded from the Asus Transformer Prime to the Infinity and I am loving it but I am having one problem, the unit will not charge past 90 when being charged from the AC. The unit will charge while in the dock to 100 but not from the AC alone. When I detach the tablet from the dock, it still shows that the dock is connected but that the battery level is 0% with the red exclamation point. After I remove the dock I cannot use the software keyboard until after a reset. First thing I thought to do was factory reset, since I thought that would also be good after the firmware update. Didn't work. Then I tried a cold reset and also deleted the battery stats. What am I missing here? I do I need to RMA, is this a charger issue or is there an easy fix I overlooked? I have checked everywhere for a fix and found nothing. The closest I have found was to attach the Infinity to the computers usb port then switch to the AC but I have had no luck with that either. Any ideas?
Click to expand...
Click to collapse
Have you tried battery calibration? This application was recommended by other thread and requires rooting, but it may be worth a shot in your situation. The other option before rooting for this app is just simply do cold boot if you have not done so.
https://play.google.com/store/apps/...EwOSwiY29tLm5lbWEuYmF0dGVyeWNhbGlicmF0aW9uIl0.
HoushaSen said:
Have you tried battery calibration? This application was recommended by other thread and requires rooting, but it may be worth a shot in your situation. The other option before rooting for this app is just simply do cold boot if you have not done so.
https://play.google.com/store/apps/...EwOSwiY29tLm5lbWEuYmF0dGVyeWNhbGlicmF0aW9uIl0.
Click to expand...
Click to collapse
It's a myth. There's no such thing as battery calibration. Look for a post (Google+ I believe) by a Google engineer.
---------- Post added at 10:49 PM ---------- Previous post was at 10:47 PM ----------
Sounds like OP has a faulty device. :-\
maedox said:
It's a myth. There's no such thing as battery calibration. Look for a post (Google+ I believe) by a Google engineer.
---------- Post added at 10:49 PM ---------- Previous post was at 10:47 PM ----------
Sounds like OP has a faulty device. :-\
Click to expand...
Click to collapse
I am rooted and have calibrated battery , did nothing. I am sending this one back. It will not charge to 100 from AC with power on. Even tried freezing the AC that i got from another forum. This sucks cause otherwise this unit is solid. I feel like somehow my TF201 dock messed this one up.
TeCKNeiC said:
I am rooted and have calibrated battery , did nothing. I am sending this one back. It will not charge to 100 from AC with power on. Even tried freezing the AC that i got from another forum. This sucks cause otherwise this unit is solid. I feel like somehow my TF201 dock messed this one up.
Click to expand...
Click to collapse
Did you try discharging it until it auto shuts down then charge to 100%I would also leave it alone until fully charge. Then use Battery Calibration to reset data and calibrate.
Brought to you by my Asus Transformer Pad Infinity TF700T
TeCKNeiC said:
Hello all,
Just upgraded from the Asus Transformer Prime to the Infinity and I am loving it but I am having one problem, the unit will not charge past 90 when being charged from the AC. The unit will charge while in the dock to 100 but not from the AC alone. When I detach the tablet from the dock, it still shows that the dock is connected but that the battery level is 0% with the red exclamation point. After I remove the dock I cannot use the software keyboard until after a reset. First thing I thought to do was factory reset, since I thought that would also be good after the firmware update. Didn't work. Then I tried a cold reset and also deleted the battery stats. What am I missing here? I do I need to RMA, is this a charger issue or is there an easy fix I overlooked? I have checked everywhere for a fix and found nothing. The closest I have found was to attach the Infinity to the computers usb port then switch to the AC but I have had no luck with that either. Any ideas?
Click to expand...
Click to collapse
Mine just stopped charging past 57% yesterday. Rebooting hasn't helped. Came to the forums to see if others were seeing it too. This is the closest report I've seen. Guess I'll try a cold boot.
jjdevega said:
Did you try discharging it until it auto shuts down then charge to 100%I would also leave it alone until fully charge. Then use Battery Calibration to reset data and calibrate.
Brought to you by my Asus Transformer Pad Infinity TF700T
Click to expand...
Click to collapse
I have tried this but the problem is that my hardware is only accepting a full charge from the dock. I will run it down again today and try to charge it powered off to 100. What I need is some code to change in the build.prop that controls what the tablet does when the dock is connected and disconnected. It is in a state where it depends on a dock to function and charges using the AC like it was the dock. Probably hang on to this Infinity ity till the weekend since I see another person is having this problem and maybe we can figure something out if we work together.
Splaktar said:
Mine just stopped charging past 57% yesterday. Rebooting hasn't helped. Came to the forums to see if others were seeing it too. This is the closest report I've seen. Guess I'll try a cold boot.
Click to expand...
Click to collapse
Cold boot fixed it.
Related
Hi Guys,
I am hoping somebody can help me out here. I came home from work this evening to find that my Transformer was not powering up? At first I thought the batteries (both in the tablet, and the dock) had died, so I plugged it into the mains....nothing
Not even the little light on the side to show it is charging. I have checked different power sockets, and tried to see if my PC would recognize it...again, nothing.
I have tried charging through the dock and direct into the tab...nothing.
I was running the Prime ROM so if I sent it back to Asus I am sure they would reject any warranty claim. Can anybody think what the problem could be or give any advice?
Thanks in advance
Ben
Press power button for like 25 seconds to see if the tablet will restart.
Check if you can go on APX mod and try nvflash.
If this doesnt work i think you can easily RMA your unit without worrying about warranty.
FabioRochapt said:
Press power button for like 25 seconds to see if the tablet will restart.
Check if you can go on APX mod and try nvflash.
If this doesnt work i think you can easily RMA your unit without worrying about warranty.
Click to expand...
Click to collapse
Hi, have tried all this but nothing at all. I will try and send it back (any ideas how I go about doing that?) and hope they don't realize I had a non standard system on there.
Unless anybody else has any ideas?
Still have no idea how it happened though, both the tablet AND the keyboard? Both were working fine less that 24 hours ago!
actually sounds like you may have broken your charger (the cable) as you said BOTH devices wouldn't charge. I would look for another charger (find someone who will loan you theirs) or buy another online, just to check and see if I am right. Dunno what else to say, if it isn't the charger and your tablet won't turn on or charge, then there should be absolutly no worry about RMAing it.
I second trying a new charger. I bought one TF and the charger was DOA, after some research, apparently this is the weak point of the Asus...they make really junk chargers. You PC won't charge the TF either, at least not in the standard sense, the TF requires +12 volts to charge, if you plug into a PC over night (5volts or.whatever) you may only get a couple of percent.
If both dock and tab aren't charging, and Asus is known for crap chargers, then logic would dictate that you have a bad charger... That or you have a bad dock and tablet... A less likely scenario. Radio shack sells a 12v charger with a USB end that will charge your TF perfectly... I have one as a backup, cost 25 bucks. Good luck.
Sent from my SGH-I997 using XDA App
I agree with both you guys! I think its the charger also; my reasoning behind this is I left the cable plugged into my PC and every now and then it attempts to boot, it even got to the lock screen once and then turned off.
As you say USB charging does work...just very...very...slowly!
I assume it was just a bad coincidence that both dock and tablet got drained at the same time as my charger dying! I will try and get my hands on another charger to see what happens
Cheer
I got the same problem. Since I have two TFs in the house, the charger was quickly ruled out. I had Prime loaded at the time.
I tried to get the TF into APX mode to nvflash (blindly as there was no display) back to stock. I could hear the unit went to APX mode (thru the PC's speaker). Nvflash saw the unit but couldnot finish loading the bootloader.ini.
I suggest you to try the same and maybe got better luck.
Anyway, I returned (took the chance) the unit with Prime still on it. They didnot find out eventhought they didnot replace anything but putting back the stock ROM, saying NoTroubleFound (the story didnot ended here ---> another RMA).
Hi, Ok..So I left it plugged into overnight and through the day (about 18 hours) and it charged to 60%. This gave me a chance to test a couple of things; the first thing I did was to install another ROM, in this case, Revolver.
Once it had finished installing...it booted fine, and guess what...The charging worked!!! YEY for Revolver!
I can only assume by this that the Prime ROM I was using somehow managed to get corrupt and kill the battery AND not allow charging.
I am so so so glad that the Revolver ROM has sorted things. I may go back to Prime though as I have never had problems before and like the ROM.
Cheers guys for all the help that was offered!
Ben
bendonahue said:
Hi, Ok..So I left it plugged into overnight and through the day (about 18 hours) and it charged to 60%. This gave me a chance to test a couple of things; the first thing I did was to install another ROM, in this case, Revolver.
Once it had finished installing...it booted fine, and guess what...The charging worked!!! YEY for Revolver!
I can only assume by this that the Prime ROM I was using somehow managed to get corrupt and kill the battery AND not allow charging.
I am so so so glad that the Revolver ROM has sorted things. I may go back to Prime though as I have never had problems before and like the ROM.
Cheers guys for all the help that was offered!
Ben
Click to expand...
Click to collapse
Ok...Spoke to soon! It isnt charging from the mains, so now I do suspect the charger. However the reason I initially thought the problem was fixed is that when I plug the tablet, into the dock, the battery charging light flashes on the dock?!?!?
Almost as if the tablet is charging the dock, but I didnt think this was possible?
Oh I dont know anymore, my little brain is getting all confused!
I'm pretty sure that light flashes regardless, when the tab is mounted to the dock, but don't quote me on that. Also, try the freezer trick, seems like to me that your charger isn't quite 100% dead. put it in a zip lock bag and toss it in the freezer for half an hour and then try it again.
Sent from my SGH-I997 using XDA App
theraffman said:
I'm pretty sure that light flashes regardless, when the tab is mounted to the dock, but don't quote me on that. Also, try the freezer trick, seems like to me that your charger isn't quite 100% dead. put it in a zip lock bag and toss it in the freezer for half an hour and then try it again.
Sent from my SGH-I997 using XDA App
Click to expand...
Click to collapse
Ermm.....Really...This one I have never heard before. What is freezing it supposed to do? And surely that would cause more harm then good?
Or is it April Fools *check calendar*...Nope!
bendonahue said:
Ermm.....Really...This one I have never heard before. What is freezing it supposed to do? And surely that would cause more harm then good?
Or is it April Fools *check calendar*...Nope!
Click to expand...
Click to collapse
Oh my lord! This actually worked! lol. I have to admit to being a bit skeptical but thanks for the advice, I appreciate it loads!
No problem man, it has to do with a built in temp switch in the charger. You'll still need a replacement but at least you are operating now. Like I said previously,I recommend the radio shack 12v charger with USB end, its the enercell 12v adapter cat# 273-358.
Sent from my SGH-I997 using XDA App
theraffman said:
No problem man, it has to do with a built in temp switch in the charger. You'll still need a replacement but at least you are operating now. Like I said previously,I recommend the radio shack 12v charger with USB end, its the enercell 12v adapter cat# 273-358.
Sent from my SGH-I997 using XDA App
Click to expand...
Click to collapse
Thanks, I found a replacment on Amazon.co.uk (I live in England) which appears to be right for the job. http://www.amazon.co.uk/Ex-Pro®-Var...ent-supply/dp/B005EWJGXG/ref=pd_sim_sbs_ce_16
Thanks again
I am now under the assumption that my TF thinks the battery is dead even though there was a full charge in it before I shut it down yesterday. I have been having issues regarding turning it on and couldn't even get into APX mode. I have just tried APX again and manged to get connected, started to run NVflash, then the screen came on showing the large battery image with the red power amount tne just disconnected. I had the TF on charge all night to so there should be full battery.
Anyone else have this issue or know about a fix?
Thanks
Seg
Can you get to recovery? Have you tried reseting battery stats?
Also are you using stock charger or have you charged the tablet with another device?
AzureusPT said:
Can you get to recovery? Have you tried reseting battery stats?
Also are you using stock charger or have you charged the tablet with another device?
Click to expand...
Click to collapse
Cheers for your reply m8. At this moment in time, I can't get into anything. Managed to get APX mode earlier, but like I say, it shut down thinking it had no battery, even though it should have been full. Yes it is stock charger and not I haven't used any other method of charging. I am unrooted and stock so other than using CWM, I don't know how to wipe battery stats. Will wiping Battery stats help? What does it wipe?
Thanks
Seg
Well I emailed ASUS this morning and have got an email back from them saying it needs to go for service. Just filled out the form for RMA, now just waiting for return details.
Gutted, not even 4 weeks old.
Seg
Wiping battery stats clears the data that the device has of the battery. Its like reseting or recalibrating it if the device's battery level isn't displayed as it should be.
EDIT: Seems you posted before I finished with this one... Since ASUS told you to service it, it might came like that from the start. Good thing you didn't root or install a custom ROM.
AzureusPT said:
Wiping battery stats clears the data that the device has of the battery. Its like reseting or recalibrating it if the device's battery level isn't displayed as it should be.
EDIT: Seems you posted before I finished with this one... Since ASUS told you to service it, it might came like that from the start. Good thing you didn't root or install a custom ROM.
Click to expand...
Click to collapse
Thanks Azureus.
I looked at wiping the battery stats when I first rooted, but wasn't sure what it did so just left it.
Yeah it is a good job it aint rooted. Just wondering now on what the turn around will be. This thing has grown to be like my right hand, lol
Seg
Well looks like I am getting a replacement tommorrow all being well. Just got an email back from the place where I bought my TF from and they have 1 left in stock. Gonna leave the RMA ongoing until I have the new one in my hands.
Ooooh, can't wait.
Hi everyone,
My problem is the dock is not charging anymore I keep it plunged for 6 to 8 hours it do not charge and the led stay orange and not blinking, I tried flashing stock roms , cold boot , nvflash , nothing works so if anyone can help me out it will be good try
PS I live in morocco so RMA is not an option
Topol-Ms said:
Hi everyone,
My problem is the dock is not charging anymore I keep it plunged for 6 to 8 hours it do not charge and the led stay orange and not blinking, I tried flashing stock roms , cold boot , nvflash , nothing works so if anyone can help me out it will be good try
PS I live in morocco so RMA is not an option
Click to expand...
Click to collapse
It will most likely be the USB cable. Order a new sync cable and I'm confident that will resolve your problem.
scottyf79 said:
It will most likely be the USB cable. Order a new sync cable and I'm confident that will resolve your problem.
Click to expand...
Click to collapse
Sorry but I got 2 chargers both can't charge it but the tab charges with no problem even pluged in dock the tab is charged but the dock stay in 0%
Topol-Ms said:
Sorry but I got 2 chargers both can't charge it but the tab charges with no problem even pluged in dock the tab is charged but the dock stay in 0%
Click to expand...
Click to collapse
Ahh this is another issue altogether, seen a few threads relating to this issue of dock stuck at 0%, dock should normally say 3% charge, there are methods/ ideas on fixing it, ull have to do some googling. as i dont have time atm (hint: http://www.transformerforums.com/) good luck.
If your dock battery went completely flat, there is a chance that a switch inside the dock changed state to disable dock battery charging.
Why it does this, I have no idea. But if you think you can handle opening the dock (2 screws under the back feet then slowly snap it apart from one of the back corners) and look for a switch to toggle. I am pretty sure it is the only toggle switch inside the dock.
I've got the same problem... I'll probably open it up at some point but before I do does anyone know if this could be a firmware issue? I got my tf101 and immediately started flashing stuff on it and didn't even check to see if I was running ICS. I know that there was a dock firmware update that came with ICS and I'm curious if this issue is related.
dlumberg said:
I've got the same problem... I'll probably open it up at some point but before I do does anyone know if this could be a firmware issue? I got my tf101 and immediately started flashing stuff on it and didn't even check to see if I was running ICS. I know that there was a dock firmware update that came with ICS and I'm curious if this issue is related.
Click to expand...
Click to collapse
I opened the I very done all instructions still not charging I think it is broken forerver
I have the same problem. But I found out the dock Battery connector & the pad Battery connector is the same so I remove both connector. use the pad to charge up the dock Battery. Finally saw 1% on my dock Battery after 5 min. Hope that everything goes well.
Sent from my HTC Sensation using Tapatalk 2
Getting 9% charge now......
Edit. After charging overnight when connect back still in 0% state. Look like it will remain 0% forever.
I am having the same issue with the base not charging the tablet AND I am also have an issue where the SD card is not recognised by the OS.
Did you have the same issue with the SD card reader?
Sent from my Transformer using xda app-developers app
My SD card is ok. No issue....
Sent from my HTC Sensation using Tapatalk 2
This is probably a long shot and I'm assuming I will be doing an RMA, but thought I'd ask anyway...
I just noticed that my tablet will not charge without being docked. I typically always keep my TF700 docked and only detach the tablet every so often (to play games on the crapper, or in bed, etc.) A few nights back, I decided to charge it without putting it back in the dock. Woke up and it was dead. No charge. Put it in the dock and plugged the charger in. Charged fine. Thought it was just some fluke. Drained battery down to about 65% and gave charging just the tablet another shot. Nothing. Funny thing is, I noticed that if I turn the screen off, it will turn back on when I plug the charger in. It just doesn't charge.
When I use the charging USB cable to connect to my PC, the PC recognizes it just fine and the tablet kicks off ASUS PC sync tool.
Tried doing a cold boot. Didn't help. Haven't tried doing a factory reset yet, but will try that before I call ASUS for an RMA.
Since the charger works fine when charging the dock, it shouldn't be a charger issue. Since connecting the tablet to my PC with the USB cable works fine, the USB cable is good and the charging port on the tablet is at least recognizing connections (as well as the docking connection.)
I'm at a loss other than it's some sort of hardware issue with the charging port on the tablet that isn't working right for charging but is working fine otherwise.
Any help is appreciated before I bite the bullet and call ASUS.
Weird one.
I don't know the answer but have you tried a cold boot and full wipe? Just saying as that is what Asus will ask you to do.
Assuming you are locked stock as well?
sbdags said:
Weird one.
I don't know the answer but have you tried a cold boot and full wipe? Just saying as that is what Asus will ask you to do.
Assuming you are locked stock as well?
Click to expand...
Click to collapse
Tried a cold boot but not a full wipe yet. That is my next step before calling Asus if I can't figure out any other way.
Edit: Also.. Yes, thankfully I left the tablet all stock to keep the warranty. I actually only have a TF700 because I was able to exchange my TF201 after that whole debacle. Needless to say, I'm probably done with Asus products.
Update: This morning I woke up and opened the tablet (it was docked) and the tablet and dock were very warm. The screen was also lit but frozen and the power button did nothing. Never had this happen before. Was able to reset it with the pinhole reset button and tablet cooled down and acted normal. I tried a factory reset to see if it changed anything with the charging issue, but it didn't.
Contacted Asus and got an RMA number.
z33tec said:
Update: This morning I woke up and opened the tablet (it was docked) and the tablet and dock were very warm. The screen was also lit but frozen and the power button did nothing. Never had this happen before. Was able to reset it with the pinhole reset button and tablet cooled down and acted normal. I tried a factory reset to see if it changed anything with the charging issue, but it didn't.
Contacted Asus and got an RMA number.
Click to expand...
Click to collapse
No matter whatNRA brand you buy there will always be issues however the tf700 is the best tablet out there when nodded.
Tylor
Sent from my ASUS Transformer TF700T Infinity Pad Using Tapatalk HD
Rom: Stock 4.2.1 Rooted.
UPDATE FOR TF700 USERS!!! AND THE 4.2.1 UPDATE http://forum.xda-developers.com/showthread.php?t=2204100
Just a final update for anyone who runs into the same issue. I just got the tablet back from Asus and it is charging fine now. Hopefully it stays this way. No idea what they did to fix it as it just says they repaired it in the description. Took 15 days for the whole RMA process.
Bought my tab t310 last july. A few months ago plugged in the original cable/wall charger to charge but nothing happened. Restarting allows normal charging. It happens intermittently. Tab is rooted, stock rom. Any ideas what can be wrong with it? Time to RMA and look for something different?
guest_2011 said:
Bought my tab t310 last july. A few months ago plugged in the original cable/wall charger to charge but nothing happened. Restarting allows normal charging. It happens intermittently. Tab is rooted, stock rom. Any ideas what can be wrong with it? Time to RMA and look for something different?
Click to expand...
Click to collapse
Maybe a physical problem with the plug on the tablet. I have caught myself trying to force the charger cable up-side-down into the tab. maybe you did that unknowingly. If you think it's software, i recommend trying the Galatab3 Kernel, it allows the tab to charge from the wall and USB.
treetop777 said:
Maybe a physical problem with the plug on the tablet. I have caught myself trying to force the charger cable up-side-down into the tab. maybe you did that unknowingly. If you think it's software, i recommend trying the Galatab3 Kernel, it allows the tab to charge from the wall and USB.
Click to expand...
Click to collapse
I never forced the plug the wrong way, charge only from the wall using the original cable/adapter because pc usb 2.0 doesn't charge it and my other chargers have lower amps. No physical damage. Maybe it has something to do with root? I'll look into that kernel but don't want to make things worse in case i have to RMA. Happens intermittently, restarting makes charging work.
guest_2011 said:
Bought my tab t310 last july. A few months ago plugged in the original cable/wall charger to charge but nothing happened. Restarting allows normal charging. It happens intermittently. Tab is rooted, stock rom. Any ideas what can be wrong with it? Time to RMA and look for something different?
Click to expand...
Click to collapse
no, this is a known problem with the t310. It happens to me as well. I think it happens if the % drops below 10%. Its like the USB port goes on deep sleep. I think there's a thread somewhere were somebody RMA and it still did it after it came back.
NJ_RAMS_FAN said:
no, this is a known problem with the t310. It happens to me as well. I think it happens if the % drops below 10%. Its like the USB port goes on deep sleep. I think there's a thread somewhere were somebody RMA and it still did it after it came back.
Click to expand...
Click to collapse
Today happened at ~40%. Have you tried factory reset?
guest_2011 said:
Today happened at ~40%. Have you tried factory reset?
Click to expand...
Click to collapse
yea, everything. I remembered I also noticed it at higher %. You know when I noticed it the most was when I have it connected to pc to transfer a music lets say. Then I tried to charge and nothing.