Right now running synergy 1.6.....need to call into customer service for replacement. Phone calls drop, stutter go in and out and I have updated to latest modem and tried different roms. Didnt happen in first 3 weeks of ownership but now it's a major problem as I can't carry on a convo without this happening.
Question is....will I be okay just flashing to stock rooted "no sympathy" whilst on the phone and while I wait on replacement? Mianly I don't want them to ask what build I am on while making sure it's teh most current and tell them anything incorrect from what it should be. Any ideas?
sincerity said:
Right now running synergy 1.6.....need to call into customer service for replacement. Phone calls drop, stutter go in and out and I have updated to latest modem and tried different roms. Didnt happen in first 3 weeks of ownership but now it's a major problem as I can't carry on a convo without this happening.
Question is....will I be okay just flashing to stock rooted "no sympathy" whilst on the phone and while I wait on replacement? Mianly I don't want them to ask what build I am on while making sure it's teh most current and tell them anything incorrect from what it should be. Any ideas?
Click to expand...
Click to collapse
Well I think going back to a stock rom would be the first step in diagnosing your issue. If you say "Didnt happen in first 3 weeks of ownership but now it's a major problem as I can't carry on a convo without this happening", and 1.6 came out 2 days ago there is a good chance that something with the rom is causing your issues.
Also, keep in mind that many people, myself included, have been experiencing network issues and a new phone is probably not going to help you. I'm on my third phone, and still experience these issues.
Kreeker said:
Well I think going back to a stock rom would be the first step in diagnosing your issue. If you say "Didnt happen in first 3 weeks of ownership but now it's a major problem as I can't carry on a convo without this happening", and 1.6 came out 2 days ago there is a good chance that something with the rom is causing your issues.
Also, keep in mind that many people, myself included, have been experiencing network issues and a new phone is probably not going to help you. I'm on my third phone, and still experience these issues.
Click to expand...
Click to collapse
my main concern is if they ask for build # what should I say...i'm on rooted no sympathy now but what is latest build/baseband.
It's been going on for 2 weeks now...multiple roms, not rom specific. It's a bit more than a network issue...I can't have a phone conversation without it dropping out at all....quite problematic for business calls.
sincerity said:
my main concern is if they ask for build # what should I say...i'm on rooted no sympathy now but what is latest build/baseband.
It's been going on for 2 weeks now...multiple roms, not rom specific. It's a bit more than a network issue...I can't have a phone conversation without it dropping out at all....quite problematic for business calls.
Click to expand...
Click to collapse
Have you tried a new sim card?
Kreeker said:
Have you tried a new sim card?
Click to expand...
Click to collapse
no....
sincerity said:
no....
Click to expand...
Click to collapse
You can get a replacement sim for free. The symptoms you describe could definitely be caused by a bad sim.
Kreeker said:
You can get a replacement sim for free. The symptoms you describe could definitely be caused by a bad sim.
Click to expand...
Click to collapse
actually one came with phone...just used the one from my nexus...might try to use it..anything involved in switching them out?
sincerity said:
actually one came with phone...just used the one from my nexus...might try to use it..anything involved in switching them out?
Click to expand...
Click to collapse
Well, on my first s3 I just followed the directions that came with the phone, and it worked. Pretty sure there is nothing special to do. On my second s3, I used the exact same sim and it worked.
Then on my third s3, the original sim would not work. I do not know why. The CSR I was speaking to said something about you can't use a sim from a different phone (seemed like she meant different model) on another phone. This didn't apply to me because I came from an DINC, and did not have a SIM at all. However, maybe this applies to you?
well got new sim and still having problems with reception cutting in and out. Unacceptable. calling in again...
Dude they don't ask for a build number. Don't tell them your rooted. Just return the phone to stock you have 5 days to send it back after you get a replacement don't stress about it. This is how the convo will go.
You: yes I need a replacement for my s3 it is having signal issues.
Ver rep: we need to try troubleshooting first. Have you factory reset.
You: yes
Ver rep: take battery out for five seconds did that work.
You : no
Ver rep: try installing advanced task killer did that work.
You: no
Ver rep: okay replacement on the way
Sent from my SCH-I535 using xda premium
Put full stock back on your phone. Check if the problems keeps happening and if it does just try to get a replacement from verizon.
Related
On my skyrocket from AT&T I was having an issue with the battery indicator getting stuck at 100%.
I updated the phone to the latest OTA update, no root or anything on this phone, all completely stock.
After update phone info is as follows:
Model Number: SAMSUNG-SGH-I727
Android Version: 2.3.6
Baseband Version: I727UCLA3
Kernel Version: 2.6.35.11
Build Number: GINGERBREAD.UCLA3
After I did the update the battery indicator has not come back (awesome right?, not so fast.)
Now I have an issue with call quality, my best attempt at describing it is like the ear piece sounds blown out, it kind of has a vibrate when people talk, Its not just one persons phone either, its any call I get/place.
I'm not sure if I should try a factory reset, revert back to 2.3.5?, Go to AT&T for a new one.
If anyone has had this issue and knows how to fix it please post. I apologize ahead of time if this is already posted somewhere, I looked for a few hours on google and couldn't find it anywhere. Also even if you don't know how to fix it, could you please post if your having the same issue so I know I'm not alone and have some ammo if I do have to go to AT&T.
Visit AT&T Store
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.
albeemichael said:
Of course I'm 4 days outside my 30 day trial period so I would have to get a replacement mailed to me if I can't get it to work.
Lady I spoke with there was very nice (as always) but didn't have any idea what to do (as always) and advised I try and factory reset it. What the hell, mine as well.
Also got her to tell me that if I root and custom rom it and it still dosn't work I can still RMA it. So she went against what all their documentation says so now I can do what I want
Figure ill factory reset first, if that dosn't work I'll ODIN it back to the original 2.3.5 if possible.
Ill keep updating this thread though incase anyone else has a similar issue.
Click to expand...
Click to collapse
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says
Absolutely Right
xcrazydx said:
Haha, just because she said that doesn't mean anything. Read the contract, that trumps what some lady says. Anyways, you can flash back to stock and warranty it, so it doesn't matter what anyone says
Click to expand...
Click to collapse
As the title says you absolutely correct. Lady probably didn't have a clue lol.
I called their warranty support line and am going to drive to their wallingford exchange place.
I was talking with my father before I called and figured if I went in and said get a manager, and told him/her if I don't have a new phone in my hand in 10 minutes, your losing a customer in 10 minutes, I bet I would get my phone
Regardless I'm getting a replacement, I did try the factory reset, didn't work. Also tried downgrading the device to 2.3.5 stock, and this also did not work.
Think its hardware, the static is only on the ear piece. Speaker phone, head phones, and bluetooth do not have the issue so I think its a odd coincidence
To anyone that may have been checking on this, it seems I got a rare case, there was actually a hardware problem on my device. Just a coincidence that I noticed it right after an update, I took it to the Customer Service place AT&T has in Wallingford, CT and the lady tried to re-flash the phone (what she said was standard procedure, she HAS to with every issue.) This didn't work so she gave me a new one.
All in all, only bad part of the experience was that it happened at all. New phone is working great.
Glad tohear that you got this taken care of.
Sent from my SAMSUNG-SGH-I727 using xda premium
I've read so many posts about USB woes and no PC detection. So now I'm officially a member of the My PC wont recognize my Infuse anymore club. I've tried so many cables, PCs, laptops in many combinations and nothing. Often the phone wont even alert me that I am connected via USB.
So my thoughts are that I troubleshot this to the best of my abilities. Cleaned the port, contacts points etc and still nothing.
I got my phone in August of 2011. And of course I have a great custom ROM running on it now and I cant return to stock!!!
Oh and add to that I have issues with SIM Card detection errors, lost contacts randomly and crappy sound during calls on occasion.
So here is the question...Who do I call ATT or Samsung??? And do I tell them its rooted and running a custom ROM or not admit it (will they find out). Will this cause me to not have any warranty support?
Should I just count my loss at this point and get a new phone out of pocket maybe upgrade to a newer phone... Gxy note, Skyrocket, HTC one X or S3???? unlocked on ebay or ???
Really at a crossing point here and unsure of next steps. Be gentle on me folks this aint easy to fess up on my lack of repair, warranty, return process skills!
Maybe I should just ask Who do I call for warranty support?
The local AT&T store suggested that I call Samsung as they never heard of USB port problems.
Rebelranger said:
Maybe I should just ask Who do I call for warranty support?
The local AT&T store suggested that I call Samsung as they never heard of USB port problems.
Click to expand...
Click to collapse
Go to an att store and ask where there nearest exchange center is. Then simply tell them what's wrong. If your scared if they will deny you because of the rom, then just brick it by flashing random crap to get no recovery, then they can not really tell unless if you were on gingerbread bootloaders (even then most employees dont get what the numbers mean). Make sure if you want back up all the data to the cloud or use bluetooth to connect your phone and computer to transfer data over. Remember to act stupid like you don't know what happened and you never heard of odin and such.
Ryanscool said:
Go to an att store and ask where there nearest exchange center is. Then simply tell them what's wrong. If your scared if they will deny you because of the rom, then just brick it by flashing random crap to get no recovery, then they can not really tell unless if you were on gingerbread bootloaders (even then most employees dont get what the numbers mean). Make sure if you want back up all the data to the cloud or use bluetooth to connect your phone and computer to transfer data over. Remember to act stupid like you don't know what happened and you never heard of odin and such.
Click to expand...
Click to collapse
Cool. Thanks! I visited the store yesterday and they really seemed to push for me to call Samsung. Trust me "acting" stupid comes naturally! LOL
I appreciate your thoughts.
Rebelranger said:
Cool. Thanks! I visited the store yesterday and they really seemed to push for me to call Samsung. Trust me acting stupid comes naturally! LOL
I appreciate your thoughts.
Click to expand...
Click to collapse
No problem. Happened to me too... except i wanted the data off it and i completely bricked it, so i headed over to mobiletechvideos and he figured out my usb was broken. He tried exchanging the usb hub and it did not work. Another user found that somehow the voltage was screwed up and running the wrong way, that is probably the cause. I think i was the first person to have this happen to me, it was late last year. Anyway do not take to sammy, they would probably turn you down, they have gotten pretty tough with devices lately, unless if you reset the bootloader. With this experince from sammy, im very tempted to go with the one x for my next phone. Installing custom roms are a pain on that thing, but then again it actually works a lot better the first time around, instead of installing a custom rom.
Yes the One X is very much in my eyes. And I hear you in out of the box performance rather than the need for custom Roms!
I'm hoping that I can convince AT&T to allow me to move up even though my contact ends next year, i've been a customer seems like forever.
Thanks again for the information on mobiletechvideos!!
Dunno about you but I've seen like 3 people post about it ever... And there is always two answers; either your phone's port is broken or you need to learn how to flash ROMs.
wayzata said:
Dunno about you but I've seen like 3 people post about it ever... And there is always two answers; either your phone's port is broken or you need to learn how to flash ROMs.
Click to expand...
Click to collapse
Well, since I know how to flash roms and there are several with this issue not just three as you suggest, I'd rule in favor of it being an inoperative port.
The original question was inquiring for return/warranty recommendations and not to solicite judgments of ability or lack thereof.
Ryanscool said:
Go to an att store and ask where there nearest exchange center is. Then simply tell them what's wrong..
Click to expand...
Click to collapse
Thanks for the exchange center suggestion. I went to a different store (device support) and they were fully aware of the USB port issues on many Samsung devices. They, without hesitation gave me an exchange and tested it before I left to ensure all was ok.
Problem resolved!
Mod feel free to close this thread as the question was answered and problem resolved.
Rebelranger said:
Thanks for the exchange center suggestion. I went to a different store (device support) and they were fully aware of the USB port issues on many Samsung devices. They, without hesitation gave me an exchange and tested it before I left to ensure all was ok.
Problem resolved!
Mod feel free to close this thread as the question was answered and problem resolved.
Click to expand...
Click to collapse
Thats good. And idk, maybe i can get some help on this withoit opening another thread? Anyway, would you upgrade and get a one x, or get the tablet asus tf300? For high school they recommend getting a tablet, but idk maybe i could use the one x as one? Idk.
That's a tough one for me to answer. My wife has the HTC One X and loves it. I can't say it could replace a tablet. Maybe the SS Note?
Rebelranger said:
That's a tough one for me to answer. My wife has the HTC One X and loves it. I can't say it could replace a tablet. Maybe the SS Note?
Click to expand...
Click to collapse
The tablet or the phone? Lol.
im in the club too. phone wont connect to usb for charging or for transfer. have tried with several cables (that work with other phones/devices) but to no avail. Since i bought this phone on ebay will i be able to go to att for a replacement if i am on an att prepaid account. what are the chances of fixing this by replacing the usb port as i have read about users not being able to get it fixed after doing this.
as for now i have resorted to an external charger. it works but a solution to fixing the usb would be much appreciated
WOW
Panama!! I lived there for 11 years!! I miss it!!
Im not sure if they will help you with a replacement. If not there is a place that repairs them
CLICK HERE
This is the first time im not glad im joining a club .
But as of last month, my usb is not working, returning it is out of the quiestion( im in europe) so im stuck with cwm flashes only. Btw Ryan i did test the wires with a multimeter and i get +Vcc on a wire that should never have voltage running trough. I opened the phone, checked the jack and the pcb, everytning seems factory like, so im screwed...
mikig_mkd said:
This is the first time im not glad im joining a club .
But as of last month, my usb is not working, returning it is out of the quiestion( im in europe) so im stuck with cwm flashes only. Btw Ryan i did test the wires with a multimeter and i get +Vcc on a wire that should never have voltage running trough. I opened the phone, checked the jack and the pcb, everytning seems factory like, so im screwed...
Click to expand...
Click to collapse
Hmmm... i wonder if its from flashing something improperly?
Rebelranger said:
Thanks for the exchange center suggestion. I went to a different store (device support) and they were fully aware of the USB port issues on many Samsung devices. They, without hesitation gave me an exchange and tested it before I left to ensure all was ok.
Problem resolved!
Mod feel free to close this thread as the question was answered and problem resolved.
Click to expand...
Click to collapse
Question....What did you do about having a flashed ROM and rooted phone if you returned it?
th3ju99anaut said:
Question....What did you do about having a flashed ROM and rooted phone if you returned it?
Click to expand...
Click to collapse
I removed everything that I could and when I returned it. They tried to upload a stock rom and it would not connect at all on their set.
All they were concerned about was the moisture indicator for water damage and physical damage-cracks battery contacts etc. I really played dumb as heck and asked dumb questions.
The tech told me he didn't care about custom roms since in fact the issue was a known problem with the USB port and that was what they were replacing it for.
Rebelranger said:
I removed everything that I could and when I returned it so that it would not boot. They tried to upload a stock rom and it would not connect at all on their set. All they were concerned about was the moisture indicator for water damage and physical damage-cracks battery contacts etc. I really played dumb as heck and asked dumb questions.
The tech told me he didn't care about custom roms since in fact the issue was a known problem with the USB port and that was what they were replacing it for.
Click to expand...
Click to collapse
You lucky, lucky guy. I wish i was in USA and had contract with att, so i can act as a dumb turist with bad english
Sent from my Infuse 4G running Aeon 1.3.1!
mikig_mkd said:
You lucky, lucky guy. I wish i was in USA and had contract with att, so i can act as a dumb turist with bad english
Sent from my Infuse 4G running Aeon 1.3.1!
Click to expand...
Click to collapse
Did you consider maybe sending it for repair? Or is that not an option? I have a link in a few posts back.
Or maybe ordering a port and installing it?
I had to reset my phone back to stock due to some issues with data/signal issues. I'm now not able to accept the ota vrlg7 every time i hit check for update it says service unavailable. I have my imei, stock,bootloader locked back. Im able to get on the internet so I know data isnt an issue as far as connectivity..
Maybe try a factory reset from inside touchwiz?
fr8cture said:
Maybe try a factory reset from inside touchwiz?
Click to expand...
Click to collapse
tried that a no go..I have a replacement coming tomorrow so i guess i could wait it out...Its my fourth one...
I had the same issue. I called support and they sent me a new sim card. Once I threw it in there and it activated the error went away. I would call or go into a store and get a new sim.
Hate to tell you but you probably need a new phone. I was getting that message with my first GS3. I took it to the store I bought it at and they tried a new sim...same message. They didn't want to, but I demanded they give me a new phone. I paid full retail price for the phone, so I didn't want it replaced with some refurb piece of junk.
I commented before reading further posts. Hope your replacement is good.
Sent from my SCH-I535 using xda app-developers app
I have this problem too. I wonder how many people have this problem and don't know it? Not everyone is as update happy as the people on this forum are..... Myself included
Sent from my SCH-I535 using xda premium
The new replacement solved the issues..but decided to get new sim as well just to make sure..I am not 100% sure but Im beginning to think that some of the peoples issues may lie within flashing certain roms and zip alterations and causing hardware issues... I could be wrong but the thought has crossed my mind
antawnm26 said:
The new replacement solved the issues..but decided to get new sim as well just to make sure..I am not 100% sure but Im beginning to think that some of the peoples issues may lie within flashing certain roms and zip alterations and causing hardware issues... I could be wrong but the thought has crossed my mind
Click to expand...
Click to collapse
I have never rooted or flashed any rom on this phone, 100% stock. This started a few days after the last update.
It was upgrade time, so I decided to buy the S3. In the event of getting it, I could not get it to activate, so the next day, I took it to Verizon to do it. I rooted it and did all that jazz. Then about two weeks later (If that), I decided to try a MIUI build. Why not? It worked pretty well, then noon the next day, I didn't get service. My thought was that it was the SIM card. I took it to Verizon to find out that they had to factory reset it to fix it, I was beyond ticked off... So they did it, that did nothing. The guy told me my phone is "Fried" and that he will send a new one. He told me this last Tuesday. He said it would be at my house that Friday, It came today... (Wednesday). So obviously, I was upset that I waited 5 days in advance. I opened the box to see a refurbished Galaxy SIII with no back and no battery. Is Verizon trolling me now? I decided to go get my old S3 from Verizon and fix it myself. Any ideas on what is wrong with it? It had an R above the bar signal. I can include a screenshot of the carrier status that I took of it later.
so put your battery and back on the new phone (which is probably refurbished)....?
edit: see link below for help if you acquire your old phone. relentles beat me to it
LegoFarmer said:
It was upgrade time, so I decided to buy the S3. In the event of getting it, I could not get it to activate, so the next day, I took it to Verizon to do it. I rooted it and did all that jazz. Then about two weeks later (If that), I decided to try a MIUI build. Why not? It worked pretty well, then noon the next day, I didn't get service. My thought was that it was the SIM card. I took it to Verizon to find out that they had to factory reset it to fix it, I was beyond ticked off... So they did it, that did nothing. The guy told me my phone is "Fried" and that he will send a new one. He told me this last Tuesday. He said it would be at my house that Friday, It came today... (Wednesday). So obviously, I was upset that I waited 5 days in advance. I opened the box to see a refurbished Galaxy SIII with no back and no battery. Is Verizon trolling me now? I decided to go get my old S3 from Verizon and fix it myself. Any ideas on what is wrong with it? It had an R above the bar signal. I can include a screenshot of the carrier status that I took of it later.
Click to expand...
Click to collapse
Seems to be happening with a lot of people and MIUI. It happened to me (though I wouldn't touch MIUI) and after days of messing with it I finally took it in to verizon and they swapped it. They made it very clear that it would ship without a battery or backplate.
I found this thread the other day and I think it would have helped me if I had seen it a few weeks ago. Maybe it can help you:
http://forum.xda-developers.com/showthread.php?t=1984608
Good luck!
Relentless D said:
Seems to be happening with a lot of people and MIUI. It happened to me (though I wouldn't touch MIUI) and after days of messing with it I finally took it in to verizon and they swapped it. They made it very clear that it would ship without a battery or backplate.
I found this thread the other day and I think it would have helped me if I had seen it a few weeks ago. Maybe it can help you:
http://forum.xda-developers.com/showthread.php?t=1984608
Good luck!
Click to expand...
Click to collapse
I just did all that, tyvm. It works again. My only issue is that I cannot get the bootloader to unlock. In EZ Unlock, It says unlocked but when I reboot, it will say unlocked if I open it again. I think it's something with superuser.
LegoFarmer said:
I just did all that, tyvm. It works again. My only issue is that I cannot get the bootloader to unlock. In EZ Unlock, It says unlocked but when I reboot, it will say unlocked if I open it again. I think it's something with superuser.
Click to expand...
Click to collapse
glad you got it fixed. theres certain versions that work and some that dont with EZ unlock. check the downloads thread for the one that works. i think it was version 1.2. if you did that maybe someone has a better answer. i think there is a manual way to unlock too.
ddurandSGS3 said:
glad you got it fixed. theres certain versions that work and some that dont with EZ unlock. check the downloads thread for the one that works. i think it was version 1.2. if you did that maybe someone has a better answer. i think there is a manual way to unlock too.
Click to expand...
Click to collapse
Version 1.2 is the correct one to use, at least until the dev fixes what messed up. Until he specifically posts that he has fixed it though it would be in your best interests to stay with 1.2.
Sent from one of the many Anthropomorphic Personalities on the Disc
Please read forum rules before posting
Questions go in Q&A
Thread moved
Thank you for your cooperation
Friendly Neighborhood Moderator
shangrila500 said:
Version 1.2 is the correct one to use, at least until the dev fixes what messed up. Until he specifically posts that he has fixed it though it would be in your best interests to stay with 1.2.
Sent from one of the many Anthropomorphic Personalities on the Disc
Click to expand...
Click to collapse
I tried it. When I click Unlock, it says "Bootloader unlock failed! Are you rooted?" but I know I'm rooted
Try starting the superuser app first. I'm glad you fixed your problem. I was struggling all day yesterday but I was able to fix. When I flashed synergy it made a backup of my EFS so when I flashed miui and get that R, I just flash the zip and it works again. But before I figured that out I Odin backed to stock but realize it's not necessary anymore.
Sent from my SCH-I535 using xda premium
Same thing happened to me. i went to Verizon and they swapped the phone for me. I actually wanted the refurbished phone though cause my phone took a couple of falls before and got scratched. Now its back to looking new.
OP, I had the same problem after installing MIUI, and I believe it was my phones IMEI getting wiped from messing with something in the network settings. I had followed the guide to back up IMEI beforehand, so I just restored it to fix.
I bought the phone from the official website about 2-3 months ago.
Like everyone who got it, I was amazed by how snappy it was, also the wifi signal was the best in all my phones.
From time to time I did notice occasional complete signal drops.
Being summer I went in a foreign country where I didn't use the phone signal at all, so the phone was on airplane mode for a week.
When I came home the issues persisted so I contacted oneplus support.
The resolutions where the following:
1. Network settings reset
2. Master reset of the phone
3. Updating the phone to the latest update by ota updates
4. Full flash of the phone (using a pc and files supplied by oneplus, )
5.Updating again because the software was older
Now of course nothing worked, and the last step was that I had to take logs .
Logs were sent to them for more than 10 days and still I got no resolution.
My phone is broken, I cant make a call whatsoever, or be called for that matter, the only way i cant call or be called is if i set the phone to 2G only, and then people cant hear me.
Doesn't matter if on 4g/3g/2g the signal drops regularly rendering the phone useless .
I emailed the support but they keep pushing me by stating that they need to analyse the logs.
What would you guys do?
I mean , that a device that in the first 2 months has problems, no drops, no splashes, not even root.....there has to be a law or something to protect the customer in situations like this....
If anyone has a suggestion, please feel free to share, for other people ...well you've been warned.
cosminmocan said:
I bought the phone from the official website about 2-3 months ago.
Like everyone who got it, I was amazed by how snappy it was, also the wifi signal was the best in all my phones.
From time to time I did notice occasional complete signal drops.
Being summer I went in a foreign country where I didn't use the phone signal at all, so the phone was on airplane mode for a week.
When I came home the issues persisted so I contacted oneplus support.
The resolutions where the following:
1. Network settings reset
2. Master reset of the phone
3. Updating the phone to the latest update by ota updates
4. Full flash of the phone (using a pc and files supplied by oneplus, )
5.Updating again because the software was older
Now of course nothing worked, and the last step was that I had to take logs .
Logs were sent to them for more than 10 days and still I got no resolution.
My phone is broken, I cant make a call whatsoever, or be called for that matter, the only way i cant call or be called is if i set the phone to 2G only, and then people cant hear me.
Doesn't matter if on 4g/3g/2g the signal drops regularly rendering the phone useless .
I emailed the support but they keep pushing me by stating that they need to analyse the logs.
What would you guys do?
I mean , that a device that in the first 2 months has problems, no drops, no splashes, not even root.....there has to be a law or something to protect the customer in situations like this....
If anyone has a suggestion, please feel free to share, for other people ...well you've been warned.
Click to expand...
Click to collapse
I would flash the phone back to the latest stock oos through fastboot again first and see if the problem is resolved. If not then I would send it to OnePlus for a replacement. I had the same issue back in the day with a Note 3 that had radio issues and it ended up being a bad phone.
ajsmsg78 said:
I would flash the phone back to the latest stock oos through fastboot again first and see if the problem is resolved. If not then I would send it to OnePlus for a replacement. I had the same issue back in the day with a Note 3 that had radio issues and it ended up being a bad phone.
Click to expand...
Click to collapse
Hey, thanks for the reply.
That was step 4, they did that for me, but they used a software ,,quallcom something'' it was basically a odin like app , flashed the entire phone ,system modem ..all of it
I would psot the files but they sent me in a password protected zip and then they deleted the files
Send it in for repair or replacement. It's up to OnePlus how they handle this case. You have done more than enough.
You should add a date (14 days max) when you expect your or a new device back. Else they must refund you.
Are you sure that your SIM card is good? Does the SIM card work in another phone?
pdppdp said:
Send it in for repair or replacement. It's up to OnePlus how they handle this case. You have done more than enough.
You should add a date (14 days max) when you expect your or a new device back. Else they must refund you.
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Click to collapse
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
tabletalker7 said:
Are you sure that your SIM card is good? Does the SIM card work in another phone?
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Click to collapse
I got a new sim from my provider (Vodafone), also i tried another sim from another carrier....same issues
cosminmocan said:
I got a new sim from my provider (Vodafone), also i tried another sim from another carrier....same issues
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Then send it back - has to be a hardware issue with the phone itself
OP like to ignore RMAs.
cosminmocan said:
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
Click to expand...
Click to collapse
cosminmocan said:
I keep requesting this in my mails, but they ignore it with a passion ...
Thanks for your reply
Click to expand...
Click to collapse
Off course they do. If they continue to refuse, point out to hand the matter over to a lawyer within 7 workdays.
try modify it through Qualcomm modem software, I tried it and it does ENHANCED my data signal in my room?
Hello ,
It's me again, Sydney.
I have received your new RMA #ROP180904319185709. I appreciate your effort in doing some troubleshooting steps to try to resolve the issue.
As of the moment, the investigation is still ongoing.
We are aware of the number of days passed and the urgency of having the device repaired.
We would like to humbly ask for your patience regarding this matter.
Regards,
Sydney
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So after 10+ days from posting the logs, and a lot of back and forth useless mails they are saying the same stuff.
This will be my last one+ product
So the story ended by oneplus repairing the phone.
The motherboard was changed.