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Third G2X on the way

I have had my first g2x for a little over a week. I really liked the phone, but the screen bleed on the first one was pretty bad. If it was just a little bit of bleed I could of dealt with it. I had flashed over to bionix, and with the black status bar the bleed was horrid. It was hard to make out the status bar sometimes because they bleed was so bad. The phone did not have any random reboots that everyone else seems to have. I wish I could of kept it. I ended up calling t mobile and they shipped a new one.
Today I received my new replacement in the mail. It was a brand new phone. I opened up the box and installed the battery and went for initial boot. The first thing that I noticed was it had a cluster of dead pixels at the top of the screen. If it was one I might be able to deal with it. Although for having a new premium phone I don't necessarily expect it to be perfect, but this was unacceptable. Well then the phone booted and went to the little android that I needed to tap enter. I tapped him, then the phone had a bunch of forced closes and rebooted. I rebooted it and same thing happened 2 more times. By this time I had had enough. I called up t mobile to get another replacement.
They guy that I was talking too asked me since this was going to be my third one why didn't I wait for the htc sensation. I told him the reason I didn't want it was because it was too big, but the main thing is because of the locked boot loader. I asked if they had an actual date for release, but he did not have one. He said he has seen leaked documents on blogs giving a date. But we have all seen the same thing. I also sold my vibrant so I don't have another phone right now. I really like the g2x and want to keep it. I also like the idea of the tegra 2. I am a big fan of nvidia, and their support has always been top notch. I hope I get a good third phone, because I really want to keep the g2x.
On a side note, I re-upped my contract to get this phone at the upgrade price. I was told today that to get new phone and not a refurb I had to extend my contract so that the 2 years started from today. Not that 2 weeks of extension was that big of deal but to me that's kind of ridiculous. It's not my fault I received faulty phones, why should I have to re up my contract. I know its only 2 weeks, but that is just a stupid policy. Or maybe it was just the guy I was talking too. I am just tired of these big company's taking advantage of the little guy for things that are not even our fault. I should not have to re-sign my contract because of faulty equipment. I was half tempted to just return the phone right there and tell them to cancel my contract. Not that 2 weeks will kill me, but for the principal of the fact. Has that happened to anyone else that had to return their faulty g2s's?

Another sob story about this phone. This is bad. Why was this device released if it is such a pile. Where is and what happened to LG quality control????
Sent from my HTC Vision using XDA App

I went to tmobile website and this phone has so many good reviews. I don't understand because this is also my 3rd one, and I'm about to return it too. If not for light bleeding, then it is for all the rebooting and freezing for no reason. Could it be because all of my phones are shipped from the warehouse in KY...where are the good ones come from? Any idea?
Sent from my LG-P999 using XDA App

The manufacture date of my phone is only 5/9/2011 so its was not even made 2 weeks ago. It makes me think it cant be a warehouse thing because the phone only being manufactured 10 days ago could not of had that much time to sit on the shelf. I am actually surprised that it can make it from the factory in Korea to my doorstep in 10 days.

bobthq said:
I went to tmobile website and this phone has so many good reviews. I don't understand because this is also my 3rd one, and I'm about to return it too. If not for light bleeding, then it is for all the rebooting and freezing for no reason. Could it be because all of my phones are shipped from the warehouse in KY...where are the good ones come from? Any idea?
Sent from my LG-P999 using XDA App
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Hi,
Mine shipped from KY and its great, production date 4/26. Screen bleed is very very minimal at the top and really isnt very noticeable unless you read these threads and look for it. I had one reboot but that was because I got the phone stuck when trying to stream music directly from the browser and it went a bit bazerk. But other than that this is a GREAT phone. My friend and his wife got one(from radio shack) with no problems whatsoever and so I would guess there is a bad batch around or something.

In regards to the good reviews about the g2x on Tmobile's site, I posted a negative one and it was removed after the first day. I think they clear out the bad comments.

My 3rd was a refurbished..and I've never owned one past 14 days. And I got in from a Rep.
Still after never getting a NEWphone that worked they tried to send me a refurbished phone.
That just really hit me in a bad way.
Unfortunately from the sound of customers who came to tmo from other carriers tmo is better.
That sucks.
I'm going to the sensation. The Rep did not deny the sensation would be here in a few weeks.
Just said they can't confirm until an official date is given.
My g1 was the best phone I swear.
I'm learning to trust HTC for a well made and tested phone.
Sent from my LG-P999 using XDA Premium App

mr.orange303 said:
I'm learning to trust HTC for a well made and tested phone.
Sent from my LG-P999 using XDA Premium App
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Except for battery life. Htc phones and battery life just plain suck and get nowhere near what they claim
Sent from my HTC Vision using XDA App

tackleberry said:
Except for battery life. Htc phones and battery life just plain suck and get nowhere near what they claim
Sent from my HTC Vision using XDA App
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Yeah my g1 was a twice a day charger.
Sent from my LG-P999 using XDA Premium App

mr.orange303 said:
Yeah my g1 was a twice a day charger.
Sent from my LG-P999 using XDA Premium App
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somehow i got a whole "work day" out of my G1....which was from 3am to 3pm. granted i would be in the 15% range at the end of the work day but it did last most work days all day. slower work days like mid week i would carry my car charger just incase, but on weekends when it was busy i would actually be at 30% area of remaining battery at end of same hours due to less use. the G1 was a decent slab of hardware. i sold it to my friend that just moved on to a G2 2 months ago, and said it still worked perfect. I got the G1 about 2 weeks after its retail release.

New Atrix 2 today

Holey moley what a day. I took my HTC inspire in to the att corp store nearby becaause it was having some call disconnect issues and some random problems with the digitizer. Long story short I walked out with the Atrix 2 and my upgrade in January still intact. Never owned a Moto phone before so here I am in Noob land again.

Congrats on the new phone and you got one heck of a deal! Who knows what the next best phone is gonna be as fast as they have been rolling out lately and with LTE just getting up and running you got a nice deal being able to keep your upgrade

I had the store manager and the sales guy both arguing with warranty support on the phone. I still had to BUY the atrix 2 for 99 bucks but I keep my upgrade and can send the inspire off to htc for repair. I'll sell it when I get it back.

You should have made them price match Best Buy at 49.99! But im sure you can make it back and then some selling the inspire on ebay. Enjoy your new phone!

When I went in I hadn't intended to buy a phone. I did not do any pricing research
:-(

Even at $100, you got a nice device.
Sent from my MB865 using XDA App

Agreed though it's taking some getting used to. I ran cm7 on the Inspire and sort of miss it.

gunnyman said:
Agreed though it's taking some getting used to. I ran cm7 on the Inspire and sort of miss it.
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Click to collapse
The dev types seem to be making good progress. You'll have it back soon enough.

I managed to get a similar deal but I traded in both of my inspire 4g's for atrix 2's.
No charge, nothing added to my contract and my upgrade is still there in FEB.
I was legitimately having issues with dropped calls on my inspire and the atrix seems to have fixed the issue.

The hell I had to raise was EPIC. I'm going out of town and needed a working phone ASAP. The idiots at the 800 number wouldn't swap my phone for me for another 2 weeks, totally unacceptable. Me, the sales rep I was working with in the store, and teh nanager spent about an HOUR all together on the phone.
I ended up getting very frustrated, saying I was in the ATT corp store and would just cancel my acct. I hung up. 5 minutes later they called back and made me the offer.

My experience was the complete opposite. I had a very nice conversation with manager about dropped calls and my problems with the inspire. He offered to switch me into the ATRIX2
Sent from my MB865 using XDA App

Hey gunnyman
Looks like we are both on the same phone again. I just came over from the Galaxy S2.... had too many HW problems with it and so I decided to try something different. So for I really do like the feel of the Atrix 2 and the speed is pretty much on par with the Galaxy S2. One thing I am missing is the ROMs...... lol.... but I'm sure the will come in time.
Maybe I need to start developing.... who know...

Bestbuy and one x version at 1.85?

My return period end date is coming up and I have decided its worth returning my one x due to the 3 bad pixels on my screen.
Just curious if anyone recently has bought a one x from bestbuy and if it came with 1.73 or 1.85. All the bestbuys around me just got more stock in last week so I would think its possible that they are still on 1.73.
Anyone luck out?
Thanks

it is 1.85 I just got mine yesterday there.

Canada or US? FYI Rogers, Bestbuy, Telephone Booth, Wirelesswave all have the HOX with version 1.73. Just thought I'd let you the Canadian folks know.

are they ever going to release an update for Rogers HTC One X???

Easy answer ... No Rogers will take usually about 4 months after initial release before any update that's IN GENERAL. So maybe if were lucky September we should see an update.
They aren't the fastest on firmware updates. I'm rooted, bootloader unlocked and I've flashed one of the rom's on here. So I'm not holding my breath on Rogers releasing any updates. Also FYI their bloat software ruined the experience of the One X.

Ya I am personally in the States.
I guess at this point its luck of the draw

aimetti said:
Ya I am personally in the States.
I guess at this point its luck of the draw
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It absolutely is. They could have half of each, they don't know..

all stock recieved once the customs ban was cleared, are on 1.85

just got mine today from bestbuy and its on 1.85

I have till the 21. I guess I'll wait till then to see if 1.85 is rooted. Also can't hurt to peak at the gs3.
Sent from my HTC One X using xda premium

aimetti said:
I have till the 21. I guess I'll wait till then to see if 1.85 is rooted. Also can't hurt to peak at the gs3.
Sent from my HTC One X using xda premium
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I cant see this phone not getting rooted again all android phones get rooted just takes some time it'll get there.

AT&T Warranty replacements: 1.85 or 2.20?

Anyone that got a replacement recently from AT&T care to share if they are sending phones with 2.20 or 1.85? I was given this as an option to replace my phone with but if it's being sent with 2.20 I'm very reluctant to go for a phone that can't be rooted.

There are rhymes and reasons as to why there is a rooting snafu after 2.20, I would say hold on for a few days
Sent from my HTC One X using xda premium

Mine is 1.85 not I have not rooted it yet. Still reading lol.
Sent from my HTC One X using Tapatalk 2

Dropped mine in a swimming pool Saturday just gone. I did a claim with Assurion on Sunday and received brand new in box HOX on Tuesday. Shipped within 1.85. Today is rooted and unlocked bootloader and all is good in the world.
Sent from my Nexus 7 using Tapatalk 2

I had an HTC vivid. Broke screen. Called Asurion, today I have a HOX. Nice ****. it is equipped with 1.85!
Sent from my HTC One X using Tapatalk 2

holeshot77 said:
I had an HTC vivid. Broke screen. Called Asurion, today I have a HOX. Nice ****. it is equipped with 1.85!
Sent from my HTC One X using Tapatalk 2
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PROFIT !!!!!:laugh:

I had a defective screen and had to return/exchange for a new one on 8/22 and it has 2.2 on it. I am pissed and eagerly waiting for a solution to root. I am guessing they are selling off the 1.85 firmware first, so if you are going to take a gamble, the sooner the better.

Oh yeah, my refurb came with 1.85.

qwertyaas said:
Anyone that got a replacement recently from AT&T care to share if they are sending phones with 2.20 or 1.85? I was given this as an option to replace my phone with but if it's being sent with 2.20 I'm very reluctant to go for a phone that can't be rooted.
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My Galaxy S2's USB port died on me and I got the One X as a replacement and it came with 1.85. I got it on Tuesday this week if that helps.
A bunch of us from the i777 forums ended up getting replacement One X's each have been 1.85 units.

Just a touch off topic, but since this thread is about warranty I thought I would post here.
I bought my One X about 2 weeks ago so it is still under warranty. Would just going into the ATT store and saying it's over heating qualify for an exchange? Seems like there is a chance that I can end up with a 1.85. I'm not really sure how the warranty/exchange program works though.
Also, first post! I've been lurking for about a week and will try my best to avoid the more common noob questions.

Arsenalfan said:
Dropped mine in a swimming pool Saturday just gone. I did a claim with Assurion on Sunday and received brand new in box HOX on Tuesday. Shipped within 1.85. Today is rooted and unlocked bootloader and all is good in the world.
Sent from my Nexus 7 using Tapatalk 2
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Did the same thing for my girl and first they sent a replacement on 1.85 but speaker was broken so I sent it back and got a brand new, in box HOX with 1.85. I rooted it for her and we are happy campers!!
Sent from my At&T One X on CleanRom 4.5 DE
---------- Post added at 10:49 AM ---------- Previous post was at 10:48 AM ----------
holeshot77 said:
I had an HTC vivid. Broke screen. Called Asurion, today I have a HOX. Nice ****. it is equipped with 1.85!
Sent from my HTC One X using Tapatalk 2
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So u had a vivid in ur contract and made a claim with assurion and the replaced ur vivid with the HOX???? #winning
Sent from my At&T One X on CleanRom 4.5 DE

Triavius said:
Just a touch off topic, but since this thread is about warranty I thought I would post here.
I bought my One X about 2 weeks ago so it is still under warranty. Would just going into the ATT store and saying it's over heating qualify for an exchange? Seems like there is a chance that I can end up with a 1.85. I'm not really sure how the warranty/exchange program works though.
Also, first post! I've been lurking for about a week and will try my best to avoid the more common noob questions.
Click to expand...
Click to collapse
I did my warranty exchange by calling AT&T. Not sure how it would go by stopping at a store. If you are still within your initial 30 days you should be able to get a replacement in store just fine.
Sent from my HTC One X using xda premium

PatriotXT92 said:
I did my warranty exchange by calling AT&T. Not sure how it would go by stopping at a store. If you are still within your initial 30 days you should be able to get a replacement in store just fine.
Sent from my HTC One X using xda premium
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I'm going to stop over after work. I don't quite know enough yet to go through and root, but I want to learn and want the option to do so. I'll update later with how it goes at ATT and if I get something other than a 2.20
*Edit: Went into ATT and had a nice easy change to a nice brand new ...2.20 HOX. Guess it will give me plenty of time to learn about Android before I mess something up.

Triavius said:
Just a touch off topic, but since this thread is about warranty I thought I would post here.
I bought my One X about 2 weeks ago so it is still under warranty. Would just going into the ATT store and saying it's over heating qualify for an exchange? Seems like there is a chance that I can end up with a 1.85. I'm not really sure how the warranty/exchange program works though.
Also, first post! I've been lurking for about a week and will try my best to avoid the more common noob questions.
Click to expand...
Click to collapse
Within 30 days always good. I'm glad to hear it went smooth
Sent from my Nexus 7 using Tapatalk 2

My screen was defective and just got a replacement phone (it was still under warranty) today. Software number:
2.20.502.7 ............****.
Question......I need to send my defective phone back to at&t for the warranty. Am I screwed because it is rooted/unlocked bootloader with cleanrom currently installed? The problem with the screen is that it seems to be stuck on sleep.....I can BARELY see it if I shine a very bright flashlight on it. I hope I don't have to pay the $500 or whatever it is (if I should be asking this question somewhere else, let me know)
Thanks

i just got a replacement from at&t and its 2.20 firmware. i too was unlocked rooted and had a custom rom, but my phone was completely dead. no charging and no turning on. flashed clockwork recovery from rom manager for htc one x (gsm). it saying gsm i thought it was for our but its not. wrote the recovery partition over m y bootloader partition. and to answer the question below, yes you just might have to pay for it seeing that they can still power on+volume up and get to your bootloader seeing it as unlocked and tampered. in such cases you should ruu back to stock rom if possible before sending it in.

something to check for since you get a refurb when you get a warranty replacement, see if it says locked or relocked and check if the CID is 111111 fastboot get var cid.

At&t warranty replacement discussion thread

I've created this thread so anyone (like me) that has gotten a warranty replacement for there hox through at&t can discuss there experiences with them good or bad, as well as what software it came with and things of that nature.
with that being said, i myself am waiting on my third replacement from them as of now. the first being sent back because of frequent signal loss and a (what sounded like) a blown speaker phone. the second one i have now is going back because the colors are darker than the should be and the whites are horrible looking tan and kind of pinkish on different screen. only fix was to turn the brightness all the way up and kill my battery faster than i should have to. also, as of now, both replacements have came with 2.20 installed on them. maybe three times a charm on a decent replacement as well as a different software version. if anything i can live with 2.20 as long as the phone lives up to the $150 i paid the first time.

reserved for update when replacement arrives. replacement has arrived and ive posted a reply in the thread about it instead of here.

I got my first One X on 9/10 as a refurb with 1.85. I had a GS II and received a replacement with issues followed by 2 DOA replacements, so they gave me a One X (long story involving over a month of calls and "troubleshooting" ). It was a full kit with charger and SIM, and whoever put the SIM in mangled the hole for the tool. It also has some sort of crack or blemish in the screen under the glass. It looks like stuck pixels, but it changes color by angle. I got a replacement on 9/17 with 2.20 installed. The screen was already scratched, and the screen protector had been removed and reapplied crooked and bubbly. I sent that one back and am still using the first one so I can root. I'll try again for a replacement in a few weeks if I can't get used to this screen issue or if 2.20 is rooted. Or I may just take the offer for early upgrade and discounted GS III.
Sent from my HOCKS

I was going to thread crap, but what the hell..
My refurb replacement was cosmetically perfect, but the volume rocker is a tiny bit loose, and I get some creaks from the screen, but I only notice them when I'm cleaning it, wiping it down. I'm not enough of douche to complain about these things.
[Reserved for snarky thread crap comment in.near future]

I'm not really a proponent of calling people out, but I seriously question peoples' OCD when it comes to these stories of "this is my 9th replacement device" and so on. (edit: didn't necessarily mean the previous sentence to apply to anyone in this thread; I just know how these replacement complaints can go) If you convince yourself enough times that you have a hardware or software issue, that issue will begin to appear. It's called FEAR. False Evidence Appearing Real. Been there, done that with a Blackberry and I'm not going down that road ever again. It's simply not worth the anxiety.
I've had one issue with this phone and it had to do with the SIM card error. It could have been the card, could have been the phone, but since I was within my 30 days the rep just exchanged it out to be certain.

this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.

Mine is solid so far, got it yesterday... only problem is that it came with 2.20

rob219 said:
this thread is for good or bad discussion on your replacement. and if your calling someone a douche for complaining or not on here then remove your post, cause as much as you would like to not believe it you just complained in your own way the things you obviously dislike about your replacement. and i reserved a spot for hopefully nothing but good things to say about my coming replacement. its thread trolls like you that keep people from xda anymore. its you dont like a thread go read a different one, i didnt make you spend time coming to mine or reading through it.
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Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!

cfn87 said:
Easy there, defensive.
I was pointing out how some people get with these replacements. I thought I made that clear when I outlined my experience. I hope you get a good phone!
Click to expand...
Click to collapse
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
They sell their old phone and buy a new one.
Sent from my htc_evita using xda app-developers app

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
You want to flip out at the warranty dept and demand the customer retention dept. They are the people that can make it all happen. I had an atrix that was having issues. After my 3rd replacement the gave me a 250$ credit, let me upgrade early and I was able to keep the atrix and sell it.
Sent from my HTC One X using xda premium

thanks i'll keep that in mind. but i pretty much guess i wont have any problems with this one. it'll be crazy to get three bad replacements, but i guess it could happen. they are refurbished

rob219 said:
thank you, i hope so to. and also i should have quoted who i was talking to. it was actually the comment below yours that got me going. but anyway....moving on to what this thread is all about i say. i should have my new one in a few days and im guessing this ones gonna be great even if on 2.20. i work two jobs now so little time to play with my one x but i love me some root as well. also how are people getting the gs3 as a replacement? i was mad about my second replacement being faulty and ask if i could switch phones but the lady in the warranty department said no.
Click to expand...
Click to collapse
If you have a certain amount of faulty devices they will usually ask if you want to switch to a different model (they give you a couple of options).
Sent from my HTC One X using Tapatalk 2

Here is my full story of how I went from the Galaxy S II to the One X for free.
On 8/15 I called AT&T about my Galaxy S II with an issue. They were back ordered so I was offered a Skyrocket. The Skyrocket is slow, sluggish, and poor battery compared to the Galaxy S II, so I refused and called a service center daily until they had one. That one had a different issue. I called and politely asked for a different phone. After talking to retention, warranty, and resolution I was denied everywhere (resolution offered early upgrade, but not until October, an offer I may still take them up on). They had the Galaxy S II back in stock so they sent me one of those. It came with screen burn in and black splotches on the screen, so they sent me another one, and it was the same. All the phones had date codes in 8/2011. At that point they wanted to troubleshoot the second one some more. It was randomly shutting down, and they had me try factory resets, new battery (they actually sent 2) and a new SIM. After a month of calling several times a week, I was finally offered the One X. I would have taken anything that wasn't the Skyrocket. I was actually hoping for Atrix HD because I wanted dedicated HDMI and MicroSD. But, I wasn't given options, just a One X or try another Galaxy S II. I have worked in a call center long enough to know being nice is far more effective at getting what you want vs yelling. I received a refurb with charger, and I had to send back my Galaxy S II. But, my contract was not extended so I still qualify in May 2013.
I haven't decided yet if I want to get a GS III in October, or wait for the GS IV next year. Either way my wife will probably get this One X to replace her iPhone 4 (she qualifies in July 2013).
Sent from my HOCKS

well, i got my new one x today. gotta say i love it like my first one. ive got all my stuff on it, set it up how i wanted, and tested everything. its my third replacement because the last two had problems. its perfect and now im just waiting for root to come to 2.20 because it seems every phone at&t is sending out it updated to 2.20 before shipping. i think they do this because of the new root patching it does. well anyways, i got it and i love it!! goodtimes!!!!

I had issues with my backlight becoming intermittent. It would go out and required flexing the phone to get it back on. It was probably a loose connection on the backlight. I was running a custom Rom with super CID. The techs at the store and the repair center failed to notice. It shouldn't have made a difference anyway because the problem was hardware. I had a launch HT23 and received a HT25 refurbished replacement with 2.20 installed.
Sent from my HTC One X using Tapatalk 2

well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day

What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
jfellon said:
well here is my story
my hox came with 2.20 i got the phone 2weeks ago exactly. i found out while in the store that they are manually updating the phones to 2.20 i thought to myself ok thats odd. then i later found out no root for 2.20 as of yet. so i started having issues with wifi dropping off for no reason then it would come back. that didn't brother me to badly until i started to experience a very odd issue with the back button would say 40% of the time it would turn on the vibrate function n wouldn't turn off until i hit the back button again that got me pissed 2 weeks old n i have to deal with this i ended go back to the store they told me nothing they could do nothing for me except to return the phone n refund me the money i spent minus restocking fee i got pissed and walked out. i got a hold of customer service because i am a business customer they bent over backwards and sent me a NEW one i informed them i know of the issues with the refurbs my friends have been thru this so she and her supervisor allowed it to send me a brand new White one but here is the kicker they told me to keep my Current one X i thought that was odd so i call back they also informed me to keep it so i guess ill find out what software version i get and also if i have to send this one back at some point if an audit catches it and then i will complain more..lol
My Interesting story for the day
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joe23521 said:
What did say to get them to send you a new replacement? I'm also a business customer, though not the owner of the account. Just curious how you played that angle. I'm debating whether to get my phone replaced, but have concerns about refurbished units, many of which confirmed in this thread. Thanks.
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i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.

Thanks for the info.
My phone has shut itself off overnight a couple of times in the past few weeks. Seemingly randomly. If it happens again, I'll give your idea a shot.
jfellon said:
i think its because my phone is only 2 weeks old and i told them i would not accept a refurb unit due to issues i have read here and my friends have experienced i am also not the owner on the account but i am an authorized user its all how u talk to them dont demand anything kill them with kindness and talk to them as a human being and joke around with them n tell them u have already reset ur phone 2 twice and the problem still is there and blame the 2.20 update for causing software glitches and there are known hardware problems also the rep was nice enough to tell me that there was a recent bulletin about wifi and software issues related to the 2.20 update. also try to call back at a later time to get another rep and also remember this if you cannot make head way with 1 rep try again if the second one cant make it happen call back again n talk to a supervisor and inform them u know about issues with refurb one x's having issues.
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