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Getting a refurbished tb

Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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thunderboltglass said:
Having a speakerphone issue outside 14 days getting a refurbished phone super po.
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ok? Pointless thread

Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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thunderboltglass said:
Indeed I was venting. But has anyone received a refurbed bolt if so what's the build quality like.
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looks like when you first bought it :0

Lol
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Just read your other topic you are replacing your phone cause of an echo? Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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miketoasty said:
Hmm sometimes I hear an echo on Xbox live I'm gong to go return that.
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+1ol
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If you can read I am not the on hearing the echo. Is the person on the other end hearing themself echo when I have it on speakerphone. They say it sounds horrid and it was tested at Verizon they said it sounds terrible.
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you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.

magicriggs said:
you dont need to get a referb. if you go to a corporate store theyll switch you out right there on the spot.
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if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you

magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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I find being either a complete and total ****(which comes naturally to me) or knowing someone that works there solves the two hour problem. haha. I got an upgrade once when my phone died and wasnt insured. Didnt have to renew my contract or anything but walked out of there with a new phone. Granted, I cant go back to that specific store anymore, but I still got my way. haha.

magneticzero said:
if you are outside your return window, they will refer you to get a replacement sent to you or you can call 611 and talk to a data tech support person and they will send you a replacement, but the stores will not replace it on the spot. they prob would if you *****ed and moaned for 2 hrs straight just to get you to leave... but their policy is to have a replacement mailed to you
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That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.

magicriggs said:
That is not correct. A Corporate store will exchange the phone outright, if they have it in stock.
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Probably just depends on who you speak to. I was in a corporate store yesterday and they told me they would not exchange it outside of the return window, and that I would have to wait for one in the mail. They had it in stock and everything, just wouldn't do it.

Same story. But the good news is when talking to them on the phone they said since the phone is only 3 weeks old that there are no refurbs yet just new factory replacement new phone just no box and battery and mem card. I'll wait till Monday and post if its new or and obvious shi**y refurb.
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Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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I was going to say the phone has only been out like what 3 weeks, even if it was refurbished I'm sure it wouldn't be beat to death.

I'd be willing to bet my own TBolt that you will not receive a refurbished device. It will be just the handset. No battery, SDcard, etc. I have never seen a refurbished phone actually be refurbished. They purchase devices w/o the packaging and included accessories from manufacturer's. If you choose to purchase a refurb, then you get sent an actual refurb but replacements are new 99.9% of the time. My fiancee was just outside our 14 days and needed her incredible replaced. They sent a brand new "refurb" and offered me $100 off my bill since technically I paid for a new device and received a "refurbished" unit. So basically she got a new dinc for free. Not to mention the TB is so new they wouldn't even have refurbs yet. Don't get upset till you get the device, I guarantee you will be happy with it.

BTW, for those arguing over the return policy. They will refer you to a repair center for an exchange. If your in your 14 day period however, you hold the power to either get an exchange or cancel out right so they will usually do the exchange rather than risk you getting pissed and returning the phone and canceling your contract. They'll make it as if their doing you a favor but in reality you are in charge during the first 14 days.

thunderboltglass said:
Well not that it matters as I'm pretty sure that this thread is dead, but I received my replacement today. The phone is in great shape no speakerphone issue, no dead pixels, all buttons are perfect. So anyone that has to get a CLN device don't panic it may be better than out of the box.
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Did it comenwithout the battery cover? Just curious. Thanks

Yes it came without a battery cover later that night though the plastic rubber piece at the bottom of the screen popped out lol. What a joke this phone is they are sending another I hate this spending money on a piece of junk. I do love the phone but UK glad I signed only a one year contract. I'm not even picky I don't care about dust under the screen or light bleed though. But really a malfunctioning speaker and this one falling apart give me a break.
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The bleeding is geting worse

Hi I bought the g2x like a week ago it had little backlight bleed from the top corners and today I noticed its getting worse, now its from the middle and from bottom to plus now I have a dead pixel. I checked the phone when I got it the first day and now its getting very bad. I wanted to keep but its going back.
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I was just looking at mine today and you might be right-when I got it a little over a week ago the bleeding was minor-nothing to worry about, now it's clearly visible under low light environment- top left and right corners as well as the bottom left corner. Completely unacceptable for $550 device that claims to be one of the best super smart phones out there.

I so wanted to overlook the screenbleed but now when its getting worse I can't , plus now I have a dead pixel right in the middle that's making me more crazy, yesterday my friend got himself g2x and he's the screen is good but it had other problems like wifi connection issues and rebooting, man this phone sound so perfect on the paper but when u get them they have so many problems. I'm thinking waithing for gs2.
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samomamo said:
I so wanted to overlook the screenbleed but now when its getting worse I can't , plus now I have a dead pixel right in the middle that's making me more crazy, yesterday my friend got himself g2x and he's the screen is good but it had other problems like wifi connection issues and rebooting, man this phone sound so perfect on the paper but when u get them they have so many problems. I'm thinking waithing for gs2.
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There are apps in the market to fix the dead pixel-give it a try. As far as the bleeding-we are on the same boat it seems...

I really think some people are blowing this issue out of proportion.
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charlieb620 said:
I really think some people are blowing this issue out of proportion.
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If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again

Well I was trying to think that too blowing out of proportion, I paid $544 something and fff them if they going to take my money and give me half ass ****.
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Pecata said:
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
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I have it as well but I only notice it in complete darkness on full brightness.
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charlieb620 said:
I really think some people are blowing this issue out of proportion.
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The people that ***** are those that ***** a lot. The minority is always the most vocal.
Guess what other device has a similar "problem". The evo 4g, yet there isn't as much complaining now.
People should do their research before buying. This phone has been out for quite some time now.
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Pecata said:
If you're not affected by this issue I would understand why you think that way. But my phone is getting worse and I am not going to settle that easy!!! I am exchanging it Monday...again
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How many exchanges have u done?
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charlieb620 said:
How many exchanges have u done?
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One, tried to exchange it second time, but the new one was even worse than mine in terms of LCD Bleeding so I kept mine...but mine now just started randomly rebooting so I will go and exchange it again....

Pecata said:
One, tried to exchange it second time, but the new one was even worse than mine in terms of LCD Bleeding so I kept mine...but mine now just started randomly rebooting so I will go and exchange it again....
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Your taking a chance man. But I understand. Ask for a later date. Or check box when they bring replacement out. I exchanged 3 times and I have minimal bleeding.
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charlieb620 said:
I really think some people are blowing this issue out of proportion.
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orly? were blowing out of proportion?
charlieb620 said:
Your taking a chance man. But I understand. Ask for a later date. Or check box when they bring replacement out. I exchanged 3 times and I have minimal bleeding.
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LOL again we blow it out of proportion and you have already exchanged it 3 times.....
i have had 2 that had horrible bleeding and one with reboots/wifi/sim wont recognize problems....
third one on the way
i figured it would get worse as i stated in other threads... my tv got worse within just about 3 months time after buying it and i got it replaced...
i just dont get why some are really bad....others are ok... and then some have NO backlight bleeding... again ill say it...
i worked in a plastic company for 3 years total and we had "standards" parts that where not to the "standard" where thrown away..... this is all about korean quality control.... they dont have any if there is such wide spectrum of good bleed vs bad bleed vs horrible bleed....

samomamo said:
Hi I bought the g2x like a week ago it had little backlight bleed from the top corners and today I noticed its getting worse, now its from the middle and from bottom to plus now I have a dead pixel. I checked the phone when I got it the first day and now its getting very bad. I wanted to keep but its going back.
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I was buying it until you said you had bleeding from the middle. Turn down your brightness.

nate420 said:
orly? were blowing out of proportion?
LOL again we blow it out of proportion and you have already exchanged it 3 times.....
i have had 2 that had horrible bleeding and one with reboots/wifi/sim wont recognize problems....
third one on the way
i figured it would get worse as i stated in other threads... my tv got worse within just about 3 months time after buying it and i got it replaced...
i just dont get why some are really bad....others are ok... and then some have NO backlight bleeding... again ill say it...
i worked in a plastic company for 3 years total and we had "standards" parts that where not to the "standard" where thrown away..... this is all about korean quality control.... they dont have any if there is such wide spectrum of good bleed vs bad bleed vs horrible bleed....
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I returned for other reasons. I had reboot issues.and data stuck in 2g one. I had minimal on all. Like I said u only notice in a complete pitch black room with brightness on 100%. Yes blown out of proportion. The issue isnt gonna be fixed for some time. Most stores arent even on a second batch shipment. Keep returning if u think it will make matters better. Some people have reported diff. Taking a chance when the one u have may be the best it can get.
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What u buying it it bleeding from right side in the middle if I put the phone from the angle I can see 2 spots leaking the light in the middle its like the screen is not sitting tight
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LCD problem

Currently have a patch of bluish dead pixels on the phone. Does the warranty cover this?
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I'd say it depends on the warranty and the provider of it. It sounds like a plain old case of hardware failure, so as long as you didn't deliberately smash it or dent it (requiring accident or "stupid user syndrome" coverage which some warranties don't cover), you should be fine. Best to look up your specific IMEI with Motorola (http://servicemyphone.motorola.com/iden/support/showUnitSearch.do?singleUnitSearch=true) and see what your warranty details are, if any, from there.
As for your provider's warranty (if applicable), we'd have no idea without knowing who or how long you've had your phone for.

spectacle said:
Currently have a patch of bluish dead pixels on the phone. Does the warranty cover this?
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IIRC there is was another thread somewhere in XT720 General where some people had seemed to have luck fixing bluish pixels.

Yea Motorola will fix it. I sent mine back a couple months ago for this, and I'm bout to send it back again. Mines getting bad. I cant see the time or battery. And theres a giant line. Its growing. Like mioz said there's a fix. But it involves a bunch of freezer bags and a freezer. And it only worked temporarily for me tho.
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Thanks for all the replies!
Hope they will honour the warranty as it is within a year. Mines from Singapore btw
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Yes I actually got mine fixed, well almost fixed, i still have 2 concentrations of the blue dead pixels on top and below, but doesn't bother me that much.. all of the lines and spots all over the screen were gone. Yes it involves putting your phone in the freezer. LOL.. Seriously thouhg it does.. hehehe!!

spectacle said:
Thanks for all the replies!
Hope they will honour the warranty as it is within a year. Mines from Singapore btw
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Yea they do takes 3-4 days though...

Yes, Motorola will help you replace the LCD screen for free if you are still under warranty. I sent my phone in last month, and they even helped me replace the led lights at the bottom (didn't ask for it but they said it was uneven so they decided to do it).
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Just returned from the service center. It said its not covered under warranty. They said its probably due to misuse!
eejin2 said:
Yes, Motorola will help you replace the LCD screen for free if you are still under warranty. I sent my phone in last month, and they even helped me replace the led lights at the bottom (didn't ask for it but they said it was uneven so they decided to do it).
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http://forum.xda-developers.com/showthread.php?t=1144956
its exactly what it looks like in this thread. and they are not honouring it! should i go again?

Just tell them some crap saying that you didn't do anything, or that you were just using it for a few hours and suddenly the dead pixels appeared.. haha.
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spectacle said:
Just returned from the service center. It said its not covered under warranty. They said its probably due to misuse!
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Pop it in the freezer bud.. worked for me.. lol..
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New customer broken phone free replacement

Alright guys I need some help I just got att service no less then 2 monthes ago my son was playing with my phone and in the process dropped and it broke my LCD isn't cracked but he digitizer is. I called into att I purchase the phone warranty but they want to charge me 199 which is ridiculous but I'm not eligible for an upgrade as well.. I need some help cuz this is my only phone that I can use on att since my other phones are work phone.
Question is how do I get it to basically no cost i had warranty with other company and it never cost that much
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crashpsycho said:
Alright guys I need some help I just got att service no less then 2 monthes ago my son was playing with my phone and in the process dropped and it broke my LCD isn't cracked but he digitizer is. I called into att I purchase the phone warranty but they want to charge me 199 which is ridiculous but I'm not eligible for an upgrade as well.. I need some help cuz this is my only phone that I can use on att since my other phones are work phone.
Question is how do I get it to basically no cost i had warranty with other company and it never cost that much
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Buy a new digitizer off ebay for around $120.....thats ur best bet i believe
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jyazzie110 said:
Buy a new digitizer off ebay for around $120.....thats ur best bet i believe
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Damn pretty crappy but I do appreciate the response
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When you call into AT&T ask for the number to the warranty department. They will ask you a few questions to determine if that's the right department you are looking for. Just say you charged your phone and it no longer turns on. Eventually after lying a bit more you will have a replacement device on its way to you. Works for me all the time and have never failed yet.
They say all kind of things to scare you out of it, but nothing ever happens. I don't know if it is just my luck. I warranty at least 3 times for the year just to keep my phone looking brand new and I send it in working perfectly fine.
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RastarNation said:
When you call into AT&T ask for the number to the warranty department. They will ask you a few questions to determine if that's the right department you are looking for. Just say you charged your phone and it no longer turns on. Eventually after lying a bit more you will have a replacement device on its way to you. Works for me all the time and have never failed yet.
They say all kind of things to scare you out of it, but nothing ever happens. I don't know if it is just my luck. I warranty at least 3 times for the year just to keep my phone looking brand new and I send it in working perfectly fine.
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You CANNOT warranty out a broken digitizer......sumone correct me if im wrong
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jyazzie110 said:
You CANNOT warranty out a broken digitizer......sumone correct me if im wrong
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I know. That's why I'm explaining to lie. It's a gamble, but from my personal experience they never really check. I warrantied perfectly working phones before and nothing happen and on the other end pretty messed up ones too. It's just advice, that's all
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RastarNation said:
I know. That's why I'm explaining to lie. It's a gamble, but from my personal experience they never really check. I warrantied perfectly working phones before and nothing happen and on the other end pretty messed up ones too. It's just advice, that's all
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Karma man karma.....always comes back to bite u in the ass.....
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If you wanna keep karma intact call Samsung and ask them how much it would be to replace the digitizer. If you don't believe in karma just flash a ROM to it from another Samsung phone. Bring it to ATT store and say WTF my phone just stopped working.

Lol thanks rapstar I can definitely give it a shot. Here my thing jyazzie that your correct they don't warranty hardware breaking so by my son dropping the phone voided the warranty. But here my thing I have had other providers and they always warrantied at least one accidental replacement and for 199 I could just go and buy something else like a galaxy note. But seriously 199 for a phone that is on the do not sell list lol. Thank you all for the help and feed back. But I'll see if my work will let me get one temporarily.
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I'd try to brick it through Kies, tbqh. Can be done without the screen on if you restore to 2.3 in ODIN. It's a risk that they see the digitizer and have a "WTF" moment, but you stand a good chance of getting away with saying, "I did the upgrade through Kies and now it doesn't work."

T.J. Bender said:
I'd try to brick it through Kies, tbqh. Can be done without the screen on if you restore to 2.3 in ODIN. It's a risk that they see the digitizer and have a "WTF" moment, but you stand a good chance of getting away with saying, "I did the upgrade through Kies and now it doesn't work."
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Yeah I can definitely give it a shot the only problem is that with any glare your can definitely see the LCD screen is cracked
Sorry to edit its the LCD screen not digitizer
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crashpsycho said:
Yeah I can definitely give it a shot the only problem is that with any glare your can definitely see the LCD screen is cracked
Sorry to edit its the LCD screen not digitizer
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Oh, yeah, if it's the screen, that changes things a bit lol

Thanks though
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T.J. Bender said:
Oh, yeah, if it's the screen, that changes things a bit lol
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Indeed. I actually had Samsung replace my screen when I broke the glass a few months ago. They charged me 158 and they covered shipping both ways. I had the phone back in 8 days. Since they did the work it is still under warranty if anything else should go wrong. It was actually cheaper than any of the glass/digitizer units I could find online.

hechoen said:
Indeed. I actually had Samsung replace my screen when I broke the glass a few months ago. They charged me 158 and they covered shipping both ways. I had the phone back in 8 days. Since they did the work it is still under warranty if anything else should go wrong. It was actually cheaper than any of the glass/digitizer units I could find online.
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That's true after 2 hrs of pricing found the cheapest was 158 minus shipping
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crashpsycho said:
That's true after 2 hrs of pricing found the cheapest was 158 minus shipping
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R u guys serious??? Didja check ebay??? I bought my digitizer for $120......thats all u need....u dnt need the whole housing on the outside....just break out the old screen CAREFULLY and replace the digitizer....replaced mines within 10 mins and it works perfectly...
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jyazzie110 said:
R u guys serious??? Didja check ebay??? I bought my digitizer for $120......thats all u need....u dnt need the whole housing on the outside....just break out the old screen CAREFULLY and replace the digitizer....replaced mines within 10 mins and it works perfectly...
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dude ive been doing repairs on phone for over 3 years i know what i can and cannot repair on a phone I need an lcd Not a digitizer. ive tried over 15 times minimal to seperate an LCD from a Digitizer glass and failed every time some people have the touch others dont.

crashpsycho said:
dude ive been doing repairs on phone for over 3 years i know what i can and cannot repair on a phone I need an lcd Not a digitizer. ive tried over 15 times minimal to seperate an LCD from a Digitizer glass and failed every time some people have the touch others dont.
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Thats why i said before that buying a whole new digitizer with the lcd attached.....i tried replacing the top acreen and ended up cracking my whole digitizer.....heres a link to where i got mines from....its from Hong kong but i got it in the mail within a week with free shipping.....its not $120 like i paid but its cheaper than $158. http://pages.ebay.com/link/?nav=item.view&id=160886293969
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Thanks man 140 in my situation cuz mine is white phone thanks
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Sending non stock phone back to Verizon

Has anyone done this for a warranty replacement and got away with it?
I am having hardware issues and cannot get back to stock.
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I'd suggest hard bricking it first. When the s3 first came out I flashed an incorrect zip file and almost instantly found myself with a totally lifeless phone. I took it in to Verizon and convinced the guy there that it just stopped working and I played dumb about why. He tried to charge it for a while and see if that helped and of course nothing happened, so then he pronounced it dead and ordered a replacement phone totally under warranty. Good luck, lol
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brjon1 said:
I'd suggest hard bricking it first. When the s3 first came out I flashed an incorrect zip file and almost instantly found myself with a totally lifeless phone. I took it in to Verizon and convinced the guy there that it just stopped working and I played dumb about why. He tried to charge it for a while and see if that helped and of course nothing happened, so then he pronounced it dead and ordered a replacement phone totally under warranty. Good luck, lol
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Interesting world where people openly discuss committing Felony Fraud and Conspiricy to Commit Felony Fraud but discussing pirating a $.99 piece of software isn't allowed. LOL :silly: