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So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
It will help...eventually. I did the same thing, the first phone they sent me started doing the same thing (worse even) and rebooting withing 48 hours. I called them back complaining and the woman told me they knew of the issues and unfortunately they were recycling the phones that had issues for a while. She assured me this would not happen this time around. They sent me a 3rd one at that time (with next day shipping) and I recieved it on Monday. I'm happy to say I haven't had any problems with it...YET.
We'll see. I could tell the first one they sent me was an obvious refurb (the label under the battery had only one string of numbers and nothing else on it). The one I recieved this Monday was labeled and looked like an actual new one. The other one also seemed to have had a different screen, not near as good of color and would look bad at an angle, this new one seems perfect thus far.
Good Luck!
I still have until July if I have more problems to get even more Captivates as they told me they will keep sending them and will NOT replace for a different phone.
I'm just curious, when you do this, how long do they give you to send the old phone back?
rpicaso said:
I'm just curious, when you do this, how long do they give you to send the old phone back?
Click to expand...
Click to collapse
You use the same shipping box to send it back, prepaid. If I remember correctly it's about a week before they will follow up and then after about two weeks you get charged the full price for a new phone.
The paperwork in my box stated you have 10 days.
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
smyrnaheather said:
They tried to talk refurb, but I had already gotten one of those and it shut down on me 5 times the first morning I had it. I sent that one back with a nasty note. This is definitely a new phone, with orginal packaging. The build date is 12/26/2010 (according to Samsung website) and it's a 1012 revision. I am hopeful...
Click to expand...
Click to collapse
Cool! let us know how it goes.
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
smyrnaheather said:
So after months of shutdowns and BS from AT&T and Samsung, AT&T has finally come through. I spoke with someone in the "Office of the President" and after checking into the issue, they overnighted me a NEW Captivate (my phone was purchased in August, so I am well out of the 30-days). Their statement was that the defective phones are not supposed to be in the new lots or refurb lots, as it is against their procedures to knowingly sell defective phones. I would suggest taking your complaints there. The number is 1-800-331-0500. Be firm and upset, but be respectful. They will work with you.
I hope this helps to resolve the issues you are all having with swapping out your defective phones with a NEW Captivate.
Click to expand...
Click to collapse
Sent from my GT-I9000 using XDA App
born_fisherman said:
Does ur build. 1012 have 3 button recovery/download mode? Did it come loaded with Jh7?
Sent from my GT-I9000 using XDA App
Click to expand...
Click to collapse
Comes loaded with JH7. I have no idea what the 3 button download thingy you mention is. I haven't gotten into rooting phones, and etc.
What do you think of this:
I went to a warranty center and had my phone exchanged, only to find out (not until I got home) that the IMEI of the replacement phone also falls within the range of potentially problematic phones.
So, rather than settle for what they gave me, I went back the next day and asked if they had any newer phones or, more specifically, any that weren't in the range of IMEIs that have been identified by Samsung as possibly having the shutdown problem. They didn't, so then I called the 800# and talked to their Android specialist.
The specialist told me that I shouldn't worry about it, since all of the bad phones had been removed from inventory. I found that hard to believe, but was at a loss for what to say, so I ended up doing the master reset and was scheduled to talk to them again to see if that did the trick.
Should I leave it at that and assume he was correct telling me that all of the bad phones had been removed from inventory, or should I force the issue and "demand" a newer phone, so as to avoid possible problems 3, 4 or 5 months down the road (or worse, after the warranty is up)??
Anyone have any first-hand knowledge of whether AT&T took all of the bad-range phones or I'd stock? Anyone been told something similar by AT&T?
Sent from my SAMSUNG-SGH-I897 using XDA App
I am on my 4th replacement from the warranty department. They have not removed the affected phones from inventory. This 4th phone has it and is going back. I am in the middle of trying to get them to send me a new phone. I had called. they referred me to some specialist and they took my info and are scheduled to get back to me... I hope it all ends well.
Only refurbished phones
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
bulletguy said:
Hi,
I talked with android specialist on their warranty dept number, but they are adamant and reiterating that they can only give refurbished phones. My phone is 32 days old. 2 days over their normal 30 days return period
I feel being cheated. Is there a way to do something about it?
Click to expand...
Click to collapse
Have you tried bringing it back to the AT&T store? They're usually a little lenient about the 30 days.
Sent from my SAMSUNG-SGH-I897 using XDA App
This phone was purchased from amazonwireless.com. After talking with 3 different reps I was able to convince them to send new replacement phone. But they didn't promise to send me a new phone (IMEI not in defective phone's range). Lets see how it goes with new phone. Else my only option would be to get refurbished phone from AT&T.
Contact the better business bureau, the FTC, and any other complaint site. They actually responded to my BBB complaint - so it may be the best one to go thru.
After my THIRD one I got lucky and when I went to the AT&T store there was a Corp rep there. They didn't believe me at first that the warranty department told me I have to keep getting the same phone, then they called for me. After they found out I wasn't joking I got a replacement...not just a replacement, but a different phone all together (NOT the Captivate). Seems everyone at ATT is well aware that basically this phone has major defects.
Oddly I do know two other people that have one, and they have never had a problem, funny how I had a problem with my original and ALL 3 replacements....Then again, this 3rd Captivate I had when at the att store I found out was actually my original phone shipped back to me again!!! WTF!
Damn, I bought my phone on launch date and not a problem (now that GPS is fixed with custom roms for me )
Looks like those jokers at ATT just cycling defective phones and hoping for customers to just give up on wasting time and stop contacting them.
Thats ATT for you, or any big corporation for that matter.
If it weren't for the custom roms, I would feel similar. Wasn't very impressed after using stock captivate for a while. I'm glad I didn't go through that!
Sent from my SGH-I897 using XDA App
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Fall0n said:
man, i'll have to check if my gf's captivate is still having the reboot issue, if so, I'll have to push for a new phone.
Click to expand...
Click to collapse
Have her call 877-707-6220 to explain. It's the Executive Level of customer service. I have come to learn that the people in this department can do anything - if you are nice enough to them. And, they are well aware of the shutdown issue.
So on Saturday i called Verizon to complain about my proximity sensor not working... i couldn't take hanging up on my friends anymore, and I did try blowing it out with compressed air... No dice.
We went through the normal troubleshooting routine. "Did you try pulling the battery?" "Lets try a Factory Reset" "Call #237 and try to trip the sensor" "Have you tried turning it off and back on again?" with exception to the last one... IT Crowd anyone? Well once the rep was satisfied that I wasn't BS'ing him, we started the replacement process. I gave my address and the whole normal routine, i was placed on hold for a few minutes as the "order wouldn't go through" or something....
At that point I was told that a new policy had been put into effect with replacing 4G devices.... Verizon was going to have to send me a "Recovery Box" where I had to send back my Thunderbolt, and they would send me the replacement within 3 to 5 days. WTF! I explained that this was ridiculous and such, and kindly asked to speak to a supervisor who told me the same thing.
Today, i received the "Recovery Box", and will be sending my Thunderbolt back. What interested me was this paragraph that was in the "RETURN INSTRUCTIONS FOR YOUR 4G LTE DEVICE" pamphlet: (I will gladly scan and post if there's interest...)
"NOTE: For problems covered under the manufacturer's warranty, you will receive a replacement device within 3-5 business days after shipping your defective device. Your replacement device may be reconditioned.
For problems not covered under the manufacturer's warranty, your defective device may be returned to you in the same condition."
I'm wondering if after all of the issues with rebooting phones simply being a software upgrade, if Verizon is doing this to prevent any more of their CPO phones going out.... and if those reboot phones will just be updated and sent back to customers... Anyway, that was my story. Anyone else have this issue.... or was a lot of smoke just blown up you know where?
Never seen that before mine was just sent in like a few days back with no problems
Sent from my ADR6400L using Tapatalk
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
I believe they are trying to force us to use the insurance if we have it and screw us if we dont. I have a TB, but just had more or less the same thing happen with my sons Casio phone. The Casio needs a battery but verizon doesnt have them and can not find one for it. Was sent the like new referb #3 and told to put old battery in #3 then file insurance claim because of battery. Doesnt this sound a wee bit like fraud. Still has manufacture warranty on it. My thought is that we still have the manufactures warranty on our TBs maybe we should try contacting HTC for that warranty,
as verizon doesnt seem to want to stand behind the products they sell any more. Or pay the $99. 00 deposit and loose our TBs. I am very unhappy with verizons customer service and I believe that like Sprint was 3 years ago we will get told to go screw ourselves live with your junk phone, shut up and pay your bill any way. Thats why I left Sprint after 8 years. Verizon is #1 now and will forget about us customers that got them there. I feel bad things coming in the near future
Sent from my ADR6400L using XDA Premium App
I had to get mine replaced and they sent me one overnight with no issues. I had to pay 12.99 for the overnight shipping instead of waiting for snail mail to bring me a new phone. I had no issues with anyone on the phone. This was last week btw. Sounds like either have had a couple replaced and they want to check it first or you got some person being a prick on the phone.
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Sounds like user error to me...
SOUNDS LIKE RULE CHANGE 101.
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Sent from my ADR6400L using XDA App
I had mine replaced last week with no problems, and again on Monday (the 2nd replacement) which I should have on my doorstep when I get home. Last week they sent it ground for free and I would've had to pay $12 for overnight, yesterday they did overnight for free.
Edit: the first time I called they said I had to go into a store to have them check it out, I was rooted and running BAMF. I put it back to stock to take it into the store and had no problems from then on.
Were you rooted/running a different Rom? That may be why they told you that.
It's probably so they can avoid replacing phones for things like water damage or dropped phones (i.e. obvious user inflicted problems).
Click to expand...
Click to collapse
Well then they would charge the customer $500+... isn't that a 'win' for them?
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Click to expand...
Click to collapse
I had nothing but trouble with their "Black Tie" insurance a couple years ago...
Is the recovery box for t.e.c. cause the reason its purchased is to always have a phone shipped next day if under 12pm.
Click to expand...
Click to collapse
Yeah its TEC, if you mean i'm sending it back to VZW. *confused*
eraursls1984 said:
Were you rooted/running a different Rom? That may be why they told you that.
Click to expand...
Click to collapse
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Topher227 said:
Before my call to Verizon, yes I was rooted.... but I unrooted, made sure the problem was still there, and then called in to troubleshoot with Tech Support
Click to expand...
Click to collapse
I think he meant did you tell them you were rooted. I mean that should be obvious not to, but you never know
No, i didn't tell them i was Rooted....
"Whats Rooting?"
would have been my response, if asked by VZW tech support....
Hmm this is a first for t.e.c. diag hard reset prob still there reman sent out.
Sent from my ADR6400L using XDA App
I went to the store last night and had them confirm the problem I was having. They put me on the phone with the rep and after paying the overnight fee had my replacement at 12:30 today, just have to send the old one in.
Sounds like u got the "special treatment".
Sent from my ADR6400L using XDA App
I'm just hoping that their system was down and the rep was too lazy too fix the problem.... and just made me jump through some additional hoops....
I really hope this isn't a new policy.
rickyrick3513 said:
Get bestbuy insurance. They will replace it in the store. Mine had a speaker problem and they took about 15 minutes to review it and showed geek squad while I walked around the store. 15 minutes later I hear my name is needed in mobile. The said ok we do see there is a technical malfunction and you will get a replacement.
Click to expand...
Click to collapse
Best Buy does have the best insurance. I will never buy a phone from Verizon or their crappy insurance. I seriously don't know how they can legally get away with calling their insurance "insurance" I have had multiple phones and two PS3's replaced by buying their "Black Tie" insurance. It is always a smooth transaction if something goes wrong with anything covered.
Had two replacements both with overnight shipping free.
There's some things you should know about the Refurb policy and other Info you should know for At&t customers.
Here's some things you should know: Especially those out of warranty and who have a Refurb. Refurbs infact do come with a warranty regardless of your original warranty.
1. You must be on a refurbished phone from At&t (Samsung refurbs from Samsung do not include here Only At&t)
2. You are given a 90 day Warranty on every refurb that is sent to you.
3. Never forget to send them back your old phone. I prefer cleaning the phone your sending back with a soft cloth so it looks clean and new. You should always send it out same day your new refurb arrives.
4. Mark your calenders if you need to so you won't forget your time period of receiving a new refurb.
5. Keep this in mind! If you just got a refurb and it's causing some unknown issue, Return it! When they file you up for another Infuse you need to explain your issue and you need to KEEP! original papers they sent you when the refurb came which has important info on it just incase they lost that info on their computers as proof of having the refurb within the 90 day warranty.
Keep this in mind! You get a 90 day warranty on every refurb they send. For those who don't know what a refurb is, Refurbished phones are phones that other ppl have used, gotten beaten up, smashed, broken, whatever the case might be :silly:, I exaggerated just a little. They get fixed by the company and are reused by customers like us, Their is no getting a brand new phone. So if you just got a refurb within 90 days and are having issues. Don't hesitate to call At&t up to explain the issue so they can get you another refurb, which will hopefully work better than the last refurb.
I'm currently going onto my 4th Infuse due to this Refurb warranty they have.
My Issues as we speak:
1st Infuse (New out of Box when I bought it) Had a messed up touchscreen
2nd Infuse: Constant wifi drops, bad signal, Probably a hardware failure
3rd Infuse: Speaker Buzz while taking photos/videos
4th Infuse: We'll have to wait and see
+10 - good to know :good:
FYI NEVER call at&t to have your device replaced! New or refurbished. Hop over to the official Facebook Page and post on their wall the issue you are having (you don't even have to be gruff with your post). The Social Media team WILL reply shortly asking for you to email them. Explain the issue in detail and when they start asking what you wanna do, ask about a replacement phone (new if possible). They were very happy to ship me out a new infuse (not a refurb) when I was having issues, and when that one screwed up, they gave me a skyrocket at no extra charge, and then that one screwed up, they replaced THAT ONE as well.
They can also get you expired pricing deals as well. However it takes a little convincing.
Sent from my SAMSUNG-SGH-I727 using xda premium
kirbee213 said:
FYI NEVER call at&t to have your device replaced! New or refurbished. Hop over to the official Facebook Page and post on their wall the issue you are having (you don't even have to be gruff with your post). The Social Media team WILL reply shortly asking for you to email them. Explain the issue in detail and when they start asking what you wanna do, ask about a replacement phone (new if possible). They were very happy to ship me out a new infuse (not a refurb) when I was having issues, and when that one screwed up, they gave me a skyrocket at no extra charge, and then that one screwed up, they replaced THAT ONE as well.
They can also get you expired pricing deals as well. However it takes a little convincing.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
How I see it is I've tried all the convincing told them I was pissed off going onto my 4th phone, constantly *****ed about everything and they wanted to charge me $199 for a Galaxy S2. They said it was impossible to get a different model for all the *****ing I've done talking to several reps even talking to a supervisor and a manager didn't help. I was told it had to be the same make and model. It was either another Infuse for the cost of $0 or spend $199 just for a different make and model.
Axiomkid said:
How I see it is I've tried all the convincing told them I was pissed off going onto my 4th phone, constantly *****ed about everything and they wanted to charge me $199 for a Galaxy S2. They said it was impossible to get a different model for all the *****ing I've done talking to several reps even talking to a supervisor and a manager didn't help. I was told it had to be the same make and model. It was either another Infuse for the cost of $0 or spend $199 just for a different make and model.
Click to expand...
Click to collapse
I had signal issues when we had the KL2 leak back in december or January so i called att and *****ed at least twice a week for a month. They would not do anything except send me a refurb. They ended up letting me upgrade 5 months early but i still had to pay for the phone. I got a Atrix 2 and keep my infuse as a back up.
Sent from my MB865 using xda premium
Axiomkid said:
How I see it is I've tried all the convincing told them I was pissed off going onto my 4th phone, constantly *****ed about everything and they wanted to charge me $199 for a Galaxy S2. They said it was impossible to get a different model for all the *****ing I've done talking to several reps even talking to a supervisor and a manager didn't help. I was told it had to be the same make and model. It was either another Infuse for the cost of $0 or spend $199 just for a different make and model.
Click to expand...
Click to collapse
Slide over to the Facebook Page. I am willing to bet you will get a new phone. I did. TWICE. A new infuse and then a new skyrocket. That skyrockets camera had a hardware failure, so they sent me a new (not refurb) phone. It happen to have been the sgs2 and not a skyrocket, so he had me take it to a local store and exchange it. I'm tellin ya, social media MANAGERS have some serious clout. They can hook up all most anything.
Sent from my SAMSUNG-SGH-I727 using xda premium
So what would you do in this situation. Last Friday my touch screen stopped working. I was getting emails, texts, phone calls (could answer on car BT only), etc. Stopped in Verizon(not a repair center), they pulled battery but no go. They ordered my a rplacement. On Saturday, in prep for new phone, I pulled SIM and SD out. Powered up, and the thing works perfect. Strange huh?
With that being said, what would you do? Keep current phone, which I bought brand new, or keep and use replacement? For some reason, I don't want the refurb. The verizon guy did say that they do send out brand new ones that have the same "Like New Certified Replacement" sticker on them. Anyway to tell if its brand new or refurb? It has an 8/8/12 date on it.
I'm not trying to be rude but, can you see any defects with the phone that make you think it's a refurb? Like scuffs or anything?
If not, that as far as you can tell it's new, why does it matter? If it looks exactly like a new phone than it may be new, or a very good condition refurb. Either way it's still an S3 in "new" condition
Sent from my UNLOCKED Verizon Galaxy S3
Someone once said that any 'void warranty' type stickers on a refurb, like they put over the screw heads, are a different color then they ones on a new unit. Not sure if that is true.
It looks like its new. For some reason I feel if its a refurb, it was defective and then fixed and that is worse than my brand new I bought. Although mine seems to be defective as well.
sd5500 said:
It looks like its new. For some reason I feel if its a refurb, it was defective and then fixed and that is worse than my brand new I bought. Although mine seems to be defective as well.
Click to expand...
Click to collapse
Dude most cln new replacements this early in the game are brand new devices. Verizon has these phones in stock use common sense the phone has been out for around 2 months now millions are out there there are not enough refurbs to replace everyones defective devices. That being said even if it is a true cln device they are usually perfectly acceptable. If you have problems with it swap it for another.
Sent from my SCH-I535 using Tapatalk 2
use anycut to make a shortcut to RTN that will till you if it's a refurbished phone
Sent from my Galaxy S III using Forum Runner
johnnilsson said:
Dude most cln new replacements this early in the game are brand new devices. Verizon has these phones in stock use common sense the phone has been out for around 2 months now millions are out there there are not enough refurbs to replace everyones defective devices. That being said even if it is a true cln device they are usually perfectly acceptable. If you have problems with it swap it for another.
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
Thanks for the info "DUDE", but I'm well aware how new the phone is. That doesn't mean its not a refurb.
Karl said:
use anycut to make a shortcut to RTN that will till you if it's a refurbished phone
Sent from my Galaxy S III using Forum Runner
Click to expand...
Click to collapse
I'm sorry, but can you elaborate. Not sure what your referring to.
sd5500 said:
Thanks for the info "DUDE", but I'm well aware how new the phone is. That doesn't mean its not a refurb.
Click to expand...
Click to collapse
Dude I don't appreciate the attitude. K bra.
Sent from my SCH-I535 using Tapatalk 2
Do you want to keep your used one that now works or accept a used that that works. Seems like an equal trade off to me.
How much faith do you have that your fix will stick?
Sent from my SCH-I535 using xda app-developers app
I don't think the anycut app works for the RTN because I have a CLNR from Vzw and it says it wasn't reconditioned
Sent from my SCH-I535 using XDA Premium HD app
I recently got a Refurb phone which fixed my radio issues. I'm 99% sure its brand new. You don't get a battery or a back cover and that's the only difference.
Dra$tiK said:
I don't think the anycut app works for the RTN because I have a CLNR from Vzw and it says it wasn't reconditioned
Sent from my SCH-I535 using XDA Premium HD app
Click to expand...
Click to collapse
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
johnnilsson said:
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
some people are getting replacements though, I know mine is. (when the sticker under the battery with the IMEI/MEID is all bent like it was 1/2 pulled off, and replaced on, its a sign...)
johnnilsson said:
Because as stated this phone has just recently been released. There are not enough returns they simply have new devices in stock to replace defective ones. What you got was a brand new device. How are people still not getting this?
Sent from my SCH-I535 using Tapatalk 2
Click to expand...
Click to collapse
"Bra" here seems to be the authority on this topic...j/k
I guess at the end of the day, if there was a way of knowing what they sent me brand new its a no brainer. It looks like there is no way of really knowing for sure, which is no real big deal. My current phone seems to be working fine since that strange incident, but having it flake out last Friday was a nightmare. Having this for work email when out of the office is critical, so I should really just swap it to avoid the incident again.
Anycut will make short cut to veiw rtn this is what you'll see, under reconditioned mine says no
Sent from my Galaxy S III using Forum Runner
So I booted up the phone they sent me, and it says "safe mode" in the lower left corner of the screen. Did some app updates, rebooted and "safe mode" is gone. Any thoughts now on refurb or brand new? I did not boot mine original phone up myself to see if "safe mode" was there on that one. It was done by sales guy at verizon.
Now the new phone is acting really strange. While doing a google backup restore of all my apps, the phone became unresposive. Just did a battery pull, which was required, now working ok.
Could my problem be my sim card? Original problem was resolved when I booted without sim card.
i told you how to check
About 3 weeks ago I got fed up with my ridiculously poor radio and called CS. In the end they sent me a "certified replacement". My certified replacement was 100% certainly a refurb. All the micro antenna covers were missing. The Serial number sticker under battery was two times the size of original and looked like it had been printed on a 1980's dot matrix printer, and best of all, it had exactly ZERO wifi reception, probably the reason it went in in the first place. After fighting with these ignorant A$$hats at CS for another few hours, and being told a software update would repair it, I finally got them to send me another. The CS told me the same BS seen above, about how these aren’t really refurbs yet. I'm guessing the bulk of them aren't, but there sure as heck are some out there, and if mine is any example of their level of technical refurb prowess, then I would be very leery and fully test the device before accepting it as good. I ended up sending them the refurb back in it's same box. Third phone at least worked, seems new, and has marginally better radio so I guess I'm sticking with it.
Later,
Jason
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
Click to expand...
Click to collapse
I got the insurance, but I have 8 year old twins so I did not want to take the chance of them messing it up when I was not looking.
I don't usually get the insurance cause the phone already comes with 1 year manufacture warranty so I just gotta make sure I don't drop it. And to your second question, yes its pretty easy going back to stock. Just download Odin and the stock ROM and follow the instructions. It will unroot your phoneand WIPE EVERYTHING. For some reason I lost my imei and I couldn't recover it so Verizon replaced the phone under warranty at no charge.
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I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
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We just need to hope best buy stays in business for that long.
Better and funnier than your tapatalk signature
Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
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I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
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salas2324 said:
I got best buy too. They asked me "do you think you will break the phone, or loose it more?" i think id break it so i choose geeksquad. I heard bad things about it though, like 100$ for a cheap temp phone, and weeks to months to get your phone back. All i know is im not going to insurance intill my screen stops functioning or everything is just shattered. I already have a little circle back light bleeding in ths screen only visible in a dark room
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Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
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No insurance. Never have, never will. Incredible money waster.
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husker_fan75 said:
No insurance. Never have, never will. Incredible money waster.
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You must be rich
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Skyllos said:
I use best buy geek squad insurance. It's only a couple bucks more a month it's like $10 a month but it last as long as you have the phone. they replace it with a new one not a refurb. No matter what happens to the phone. And I guess if it's out of stock than you get one of equal or greater value.. that what I was told by the rep selling me it but I figured anything is better than Verizon's asuron
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They lied to you. I worked there for 3 years.
The phone goes out to a 3rd party company in Dallas, and that company ships you a refurbished model back that more than likely won't be 100% functional.
During that time of anywhere from 3 business days to 30, they make you take a "loaner phone" which they charge you for.
Don't believe me? Call 1-800-GEEKSQUAD or go into another BBY or call Customer Service and ask.
Refurb. Only time it is new is if the system (called STAR) states the 3rd party company has no refurbs to give. Which happens almost never.
See my convo w/ Adrynalyne here: http://forum.xda-developers.com/showthread.php?p=34666411#post34666411
Sometimes if you enroll into an autopay option with your bank and pay every month with your card, the bank will allow for some sort of deductible to pay for a new phone if something happens. I know mine does but I haven't looked into the fire print.
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I like the extended warranty since its only like $1 and some change a month. As for the insurance its nice to have, i don't care if the phone is refurbished or not as long as it works. My new phone had a nominal slow speed cpu and my refurb has a fast pvs so yay me!
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npro1464 said:
I typically never get insurance, but since I got this phone using my brother's upgrade and will not be able to upgrade again without someone losing unlimited data, I would like this phone to last. I've heard mixed things on the Verizon insurance- some love it and some don't see the need. Also, for those of you that have the insurance, do you have the total equipment coverage? This extends the one year warranty to the life of the phone. I wouldn't get this typically, but coming from a Thunderbolt, I experienced a drastic deterioration of my phone and again, I need the GS3 to last longer.
One more thing, is it easy going back to stock? I am currently rooted and am running CleanROM. I also backed up my IMEI, for what its worth. Can VZW see that I rooted and flashed a ROM, even if I restore it back to stock? I don't want to run into any problems putting a claim in. Thanks!!
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I got it for the very reason I carry it case-less and in my pocket.
Skyllos said:
Lol the dude told me that you can get a replacement from a bestbuy store if they are in stock. Ooh and there no deductible
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LOL, good luck with that. not to be a ****, but you will never get a new phone from them, unless they have tried EVERYTHING else first, including sending it out for repair 3 TIMES! (about a month per time) Yes, you will be charged for a loner as well, and yes, it will suck the big one. I would NOT recommend the best buy insurance to anyone. I ALWAYS pushed the carrier, even though it is more.
Source:
I worked for these R-Tards in Michigan for 4 years, all in the mobile dept. (can you tell i'm a little bitter?)
I have verizon insurance. It's expensive but I feel better with it. I also have the otterbox Defender case. I am ocd about scratches.
For going back to stock I personally always make sure I know how to put the phone back to the out of box state. It's really easy, just check out the guide in development sticky. Use the G1 Odin link, I think it still works.
Edit: for best buys black tie plan, I broke my Droid x a few years ago, had that plan. Took it in and it took them a month to figure out they couldn't repair it then walked over and got a new one off the shelf. Stupid in my opinion but you do get a new phone.
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The vzw insurance is priceless extends phone warranty until you upgrade to diff phone
Another thing unless u drop phone anything that goes wrong is covered in house
The only draw back it's a ***** getting a different device after multiple remans
You will get your due for an update crap
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Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
I got my phone from Sams club and got their square trade insurance through them. $100 for 2 years and only $50 deductible. But they don't cover water damage
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npro1464 said:
Thanks guys! I think I'm going to get the Total Equipment package. My experience with the Thunderbolt has been a disaster. Those who had the total equipment plan on the TBolt were able to get their phones swapped out for Rezounds (of course, after numerous rounds of trouble shoots and replacement TBolts). I don't think the S3 will deteriorate as quickly as the Thunderbolt, but again it's about being risk adverse. Thanks again!
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After extensive b.s. I finally got an s3x2 for $0.00 and had to buy cases protectors cover battery
Best phone owned until I find problems
Right now not looking for problems
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I have insurance and also a spare xperia play as a backup. Let's say I switched to my xperia play and they switch the insurance to it. Since there's probably no chance of them having that phone anymore would they upgrade me to a newer phone if I filed a claim? This could be a workaround to the no more upgrades on unlimited data lines
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