Not sure how to explain the problem and if I had a better camera I would take a picture to illustrate.
I've had my TF700 for about 3 days now and just noticed a 1 pixel wide line that is about 1.5 inches long, running horizontally about 1/3 of the way down from the top when holding the tablet with the ASUS logo on the top and is right smack-dab in the center. The line appears on every application so I'm guessing it is a hardware issue. The line is most noticeable when the screen is displaying a white background. Yet, all the colors are displayed correctly. I can even see the line when the power is off and I'm holding the screen at the right angle in the light. I do have a Zagg screen protector on the tablet but I don't want to take it off to see if that is problem.
Anyway, I was wondering if anyone else has the same problem and should I get the tablet replaced?
Ok there are some pictures that I took hopefully the line is apparent on them.
Anyone else experiencing this? (note the redbox is not the problem, but where the problem is located.)
That would drive me crazy - I would definitely return for a new one or RMA (depending on how long ago you purchased it)... That is *not* normal....
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
I've JUST got this, down the left side on my 2 day old tab. I believe it is because my screen is seated badly and probably has been the insides somehow. Contacted amazon.de they will replace it as they have stock now.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
As I examine the screen closer, I'm seeing a bunch of these lines. Sucks big time. Well it's going back.
Related
So after updating to .30 yesterday, my touchscreen went crazy today. When the keyboard is up and I hold delete, you can watch the thing go nuts. Random taps and swipes register all over. This happens all the time, not just when the keyboard is up. I ended up doing a factory reset, and at least that fixed it, just wondering if anyone else has experienced this.
Only other time I've ever seen this happen was on a Nook Tablet when the battery was low. The screen spazzed out. I think it had something to do with sole power consumption issues but I dunno.
Sent from my Transformer Prime TF300T using XDA Premium HD app
Actually my tab is doing the same thing. I has happened to me 3 times now and i am wondering if i got a defective unit.
Could be a real greasy screen. Get out the windex. Worked for me when I had those issues and cleared it right up.
Sent from my ASUS Transformer Pad TF300T using xda premium
Windex??!!!
I have seen my screen register random swipes. Settings menu goes up and suddenly it switches to performance mode. I though it might be the case pressing on the screens outside edge but now Ill pay more attention. And no my screen is never greasy. I've rented some discs from redbox that looked like someone used them as a dinner plate, but that's not me!
LOL Windex? Yeah, probly not a good idea. Inside your box to the transformer, should be a little black microfiber cloth inside of plastic that came with the unit. If you threw this out, then I would go down to the store and buy a little microfiber cloth that is used to clean glasses/sunglasses. They are probably no more than $5.
Lol, it's glass. I didn't say dunk your machine in in a vat of windex and use brillo pads to scrub the surface then stick it in a blender. You just mist a bit on and use a microfiber cloth to wipe it off. I doesn't hurt it one bit.
Sent from my ASUS Transformer Pad TF300T using xda premium
So my crazy touch screen issue is back. It happens randomly, but especially after playing six guns for a while. Once it starts if I exit the game and go to a sketching app, it stays crazy for a minute or two and then steadies back out. Still really annoying though. I will add that this never happened before i updated to .30. Not sure if that has anything to do with it though.
Sent from my ASUS Transformer Pad TF300T using XDA
Mine did it after the .29 update. It was just a fluke of timing. Had to send it back and asus repaired it after they attempted to troubleshoot it.
Mine too - also had glitch on screen (can be seen in thread show us your desktop) and camera would go nuts when switching between stills to vide, random reboots (before and after firmware update). Returned it (after only two days) and got a new one a week later. If I hadn't gotten a screenie of the glitch they probably wouldn't have given me a new one. Now though the new unit is definitely slower- without a doubt. Overclocked to compensate.
Windex/Alcohol/Ammonia
The three items listed in my title should never be used on a capacative touch screen device. I used windex for years & the result was an (eventually) inoperative htc EVO. The properties underlying the function of a capacitive touch device can & will be degraded over time with repeated use of dry solvents on these types of screens. Yes, it is glass, but there is often also a micronic proprietary layer on these screens (anti-reflective & sunllight resistant) that can be degraded. Monster & other companies make cleaners that are not alcohol-based specifically designed for touch-capacitive screens. they are worth the small investment. If U love your devices, spend a few (just a few) bucks & get the proper cleaner.
Hi all,
The Infinity is my first tablet and I was thrilled when I was finally able to order one and it shipped out. The first night I had it I noticed that it had arrived with a couple scratches on the side and there was unpainted surface showing. I emailed Amazon about this and they offered to either refund 20% of my purchase or replace the tablet. While still deciding which road to take, I noticed that my screen was separating from the metal body at the bottom of the tablet (near the dock connector). I returned it and received a new one promptly.
Unfortunately my new one is also defective. When you hold the screen in landscape the right side of the screen is loose and makes a clicking sound when you grab onto it (actually more annoying than what was wrong with the first tablet). Amazon suggested to check with ASUS. ASUS only offered to have me send it in to be serviced (not replaced) and that I would have to pay shipping.
Do I now return this tablet to Amazon again and hope that I finally get a well constructed tablet? Are ASUS tablets always this hit or miss in terms of their quality?
Clicking by the speaker is "normal". Mine doesn't click but feels slightly separated there. No other problems at all with mine. Got it at B&H.
Sent from my Galaxy Nexus using xda app-developers app
NickS VR4 said:
Clicking by the speaker is "normal". Mine doesn't click but feels slightly separated there. No other problems at all with mine. Got it at B&H.
Sent from my Galaxy Nexus using xda app-developers app
Click to expand...
Click to collapse
It's just frustrating that this one is clicking at the speaker when the first tablet had other problems but no clicking (I still have them both in my possession so I checked to make sure I hadn't just accidentally not noticed it)
It's a somewhat weaker spot on the backside that many units suffer from (I haven't spotted it so far on mine). As fr as the reports go, it does not impact norml usage, so I guess it is okay. (Nonetheless, on a tablet priced as the TF700 is, I should expect the esign to be thought through a little better.)
Sent from my ASUS Transformer Pad TF700T
MartyHulskemper said:
It's a somewhat weaker spot on the backside that many units suffer from (I haven't spotted it so far on mine). As fr as the reports go, it does not impact norml usage, so I guess it is okay. (Nonetheless, on a tablet priced as the TF700 is, I should expect the esign to be thought through a little better.)
Sent from my ASUS Transformer Pad TF700T
Click to expand...
Click to collapse
My initial tablet had a very small amount of screen give near the speaker. But this loud audible clicking seems a bit much to tolerate. While I can still use the tablet normally, it sure is annoying to hear it click every time I move my hand.
I've uploaded a video to show the clicking:
gakirby said:
My initial tablet had a very small amount of screen give near the speaker. But this loud audible clicking seems a bit much to tolerate. While I can still use the tablet normally, it sure is annoying to hear it click every time I move my hand.
I've uploaded a video to show the clicking:
Click to expand...
Click to collapse
That sucks. Sorry. Mine seems to be OK except for a touch of light bleeding which I may just fix myself once some teardown videos show up.
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
gakirby said:
My initial tablet had a very small amount of screen give near the speaker. But this loud audible clicking seems a bit much to tolerate. While I can still use the tablet normally, it sure is annoying to hear it click every time I move my hand.
I've uploaded a video to show the clicking:
Click to expand...
Click to collapse
That's really aweful. I'd return it for sure. I'm getting mine from BestBuy on Monday...I hope I don't have any such issues.
Mine clicks too. I find it more of a feature though because it gives me a strange sort of satisfaction to constantly press it. Maybe it's just me.
jdeoxys said:
Mine clicks too. I find it more of a feature though because it gives me a strange sort of satisfaction to constantly press it. Maybe it's just me.
Click to expand...
Click to collapse
Like popping bubble packing... it's addictive!
I ordered my amethyst one from Amazon. Structurally, the tablet is very sound. No separation or weaknesses.
But I do have some notable backlight bleed that you can see in the backlight bleed thread.
http://forum.xda-developers.com/showpost.php?p=29335840&postcount=7
I am also experiencing two audio problems: electronic squealing from the headphone jack when watching movies with BS Player and MX player. It is a moderately loud continuous "beeep.......beep.....beeeeeep....beeeeep....beeep.....beep" that is audible at normal volumes and when the volume is muted. Wear headphones, watch an mkv video file, and let me know if you hear this. I also have serious bluetooth audio lag. If I use a bluetooth headset instead of stereo headphones, I don't hear any squealing, but the sound is at least 1-2 seconds behind the video.
As a comparison, neither my Galaxy Tab 10.1 or my Galaxy Nexus have any of these issues. No backlight bleed, squealing, or bluetooth lag. I can live with the backlight bleed on the Infinity if the two audio issues can be fixed. Otherwise, I will need to return this unit. Almost everything else about this tablet is stellar, so I would hate to return it.
Update
Received tablet number three today from Amazon. This one makes the clicking sound of tablet 2 and has the loose screen of tablet 1. Not sure what to do now.
Do I give up on the Infinity and go to the Nexus 7?
gakirby said:
Received tablet number three today from Amazon. This one makes the clicking sound of tablet 2 and has the loose screen of tablet 1. Not sure what to do now.
Do I give up on the Infinity and go to the Nexus 7?
Click to expand...
Click to collapse
My Nexus 7 had a bad display and died within an hour of unboxing. Just ordered my TF700. Fingers crossed.
Wow that clicking is serious and that gap is definitely a defect. I'm starting to think I should have kept the first Infinity I had I had only minimal movement from the screen and no click. Hope the second doesn't have any issues. That click is serious lol.
Sent from my LG-P999 using xda premium
I got mine from Amazon the day after release. No problems that I can tell. Mine probably came from the Phoenix warehouse.
...sent from Infinity
PaulQ602 said:
I got mine from Amazon the day after release. No problems that I can tell. Mine probably came from the Phoenix warehouse.
...sent from Infinity
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Click to collapse
Not sure if the warehouses matter but these are mine:
Tablet 1 (loose screen near left dock connector): Fernley, NV
Tablet 2 (the clicking sound shown in the Youtube video): Whitestown, IN
Tablet 3 (slightly less egregious clicking, AND screen loose near dock connector): Breinigsville, PA
Tablet 4 (?): Shipping soon and arriving tomorrow (I guess when you have 3 defective products they pay extra for Saturday delivery)
Eroc162 said:
Wow that clicking is serious and that gap is definitely a defect. I'm starting to think I should have kept the first Infinity I had I had only minimal movement from the screen and no click. Hope the second doesn't have any issues. That click is serious lol.
Sent from my LG-P999 using xda premium
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Click to collapse
I'm feeling the same way. My first tablet with the loose screen (but no clicking) and the scratches it arrived with is starting to look pretty attractive.
robsw said:
My Nexus 7 had a bad display and died within an hour of unboxing. Just ordered my TF700. Fingers crossed.
Click to expand...
Click to collapse
Hope you have better luck!
yikes...i just ordered mine today. Ill post back with the results. Thanks for the heads up!
my unit came from amazon. no scratches. no clicks. no big hairy flies gnawing at my fingers. file under "lucky", i guess (hoping i'm not jinxing it!).
fwiw,
doody!
canceled my order from amazon
Bought mine from amazon.de, which had screen separation and a dead love of pixels after a day, told them and they sent a new one a hour later. I currently have 2 until they send me packaging for the old one haha XD but the new one is perfect condition.very impressed with the service, but less so with the fact they are even sending out dodgy units. Our of interest what serial batch are yours, mine are both c7.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
ishamm said:
Bought mine from amazon.de, which had screen separation and a dead love of pixels after a day, told them and they sent a new one a hour later. I currently have 2 until they send me packaging for the old one haha XD but the new one is perfect condition.very impressed with the service, but less so with the fact they are even sending out dodgy units. Our of interest what serial batch are yours, mine are both c7.
Sent from my ASUS Transformer Pad TF700T using XDA Premium HD app
Click to expand...
Click to collapse
First tablet: c6
Second tablet: c7
Third tablet: c7
Fourth tablet: showing up in the next few hours
I am very impressed with Amazon's service. This most recent tablet was overnighted with Saturday delivery, which is far from cheap.
Has anyone else with an Infinity run into the green rear camera problem. I just tried the camera for the first time and have it. It is the exact same problem as i the Prime forum but I am not going to pinch my tablet. In fact I think it is software related. I am able at times to see abstracts of my homescreen (weather widget) within the lines of the distortion, Hardware cannot cause my camera to see what's on the homescreen.
I did, right after my dock and tablet overheated. Sent it right back, thanks warranty. I was also having issues running anything graphics intensive, such as HD games.
So do you all think this is firmware or hardware?
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Hard to say, but this new tablet is doing it off and on, screen tearing too. Good thing I haven't unlocked it yet, because I'm sending this one straight to ASUS this time.
Mine is fine but this is a big problem for primes too. Mine did it once on my prime. And it never did it again.. I think its hardware
Yup its a hardware problem I had a prime and has a camera issues, send it to square trade and they said it's a camera issues or failed, they fixed and sent back to me, after 1 week of used, went to bestbuy and trade to an infinity. So definitely hardware, if I were you ill send it back or return it. Good luck
Sent from my Nexus 7 using Tapatalk 2
I'vd had my TF700 for about 2 weeks now. When I first got it, there was little to none screen edge clicking. But now, entire top edge of the screen clicks when I gently press it. I am not pressing it hard at all to make the screen click. I have no other issues with the infinity. I thought about returning it for a new one, but I've read so many other defects such as no update issue, light bleeds, dead pixels, etc. So I called Asus customer service and explained the situation. They said it was normal for gorilla glass to have a little "flex" and make a sound. But they also said that if the screen was separating, then I should return it.
Now, I read couple of threads about this issue, but I don't know whether I have the flex problem or the screen separation issue.
Should I return it?
Absolutely, mine has no problem at all, return it to the dealer and ask for a replacement...that is what I will do..
Well if Asus is telling you to return a problematic tab...then I guess maybe that might be the thing to do.
I'm hoping I can get a second refurbed Infinity in the coming weeks for cheap-o...
Unfortunately, I imported mine from the us so a return is pretty unlikely, plus, its unlocked.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I too have the clicking, and it does not dock. no connection is made
I too had the clicking sound, on the right side of my screen, right above the speaker. It was not very loud, but it was noticeable. The lower right corner had some give to it when I pushed down on it as well. This in combination with the light bleed on the right edge of my screen and a lighter patch that would appear on the left side during boot up made me exchange my table with amazon. My new tablet has none of the clicking issues with the screen, and feels more solid, the light bleed on the right side of the screen is just about the same, but the light patch on the left is gone. Granted, the light bleed is only noticeable during boot up, so I'm not worried about that as much.
Sent from my ASUS Transformer Pad TF700T using xda app-developers app
I got it a few days ago. Love the screen and device overall, but Asus really needs to improve its QC (the Nexus 7 has similar issues, and my Asus laptop has some issues as well).
Anyway, I have some light bleeding in the lower left corner, but also on the left side where the screen is detached. Detached in a way that I can push it, it makes a sort of "click" sound, and the light bleeding is worse when I press it.
Do you think I should return it and get another one? I would, but the nearest bestbuy is an hour away AND I keep seeing people in the threads saying that their second one was even worse, etc. I guess it's just luck.
Yes
Deusdies said:
I got it a few days ago. Love the screen and device overall, but Asus really needs to improve its QC (the Nexus 7 has similar issues, and my Asus laptop has some issues as well).
Anyway, I have some light bleeding in the lower left corner, but also on the left side where the screen is detached. Detached in a way that I can push it, it makes a sort of "click" sound, and the light bleeding is worse when I press it.
Do you think I should return it and get another one? I would, but the nearest bestbuy is an hour away AND I keep seeing people in the threads saying that their second one was even worse, etc. I guess it's just luck.
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Click to collapse
Yes, yes you should return if possible.
I would travel 2 hours if I were not completely satisfied.
My suggestion would be to check out the replacement device *before* you leave the store - with the number of defective TF700's being sold, you don't want to have to drive all of that way only to find another issue when you get home with your replacement! Don't leave the store until you get a good one.
It's a shame, but Asus' QC is just horrible... When you get a good one, you'll be happy though!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
jtrosky said:
My suggestion would be to check out the replacement device *before* you leave the store - with the number of defective TF700's being sold, you don't want to have to drive all of that way only to find another issue when you get home with your replacement! Don't leave the store until you get a good one.
It's a shame, but Asus' QC is just horrible... When you get a good one, you'll be happy though!
Sent from my ASUS Transformer Pad TF700T using Tapatalk 2
Click to expand...
Click to collapse
Yes, that's what I was thinking too. I'm going to open the box in store and check to see what it's like.