Related
Since alot of people has used the warranty to get a new back cover because they did like the color that came with their or they just wanted to have two of them for whatever reason. I call HTC and they are on back order, I am looking for a back cover to do an experiment. I am will to pay you for the back cover and shipping. (please dont try to rip me off) Furthermore if you help me out I will give credit to you for the success of my experiment as well, maybe give one of final product of my experiment for free!!! If your willing to help please message me on here, and I will contact you. Thank you for your time!!!!
hjkl;' why no delete?
I can sell you mine for 18 shipped.
Sent from my HTC Sensation Z710e using XDA App
All black would been so sweet
no color it not a color change
no color it not a color change, but I hope if this experiment goes it will help solve sensation user problems alot!!! And maybe start a tend that we long been looking for!!!
Hey I don't mean to steal the show from you Soccer, but once you're all taken care of, would you mind letting us know? I'd like to try to grab an extra case from someone as well for my own purposes, just don't want to infringe.
Sent from my HTC-Z710a using XDA App
For those that don't mind paying the extra pennies, I was actually pointed to these folks by HTC, they have a canadian, american, UK, etc. sites... all over really.
This is linked from the Canada site.
http://www.expansys.ca/htc-sensation-battery-cover-carbon-grey-220832/
Back cover.
Mystik said:
For those that don't mind paying the extra pennies, I was actually pointed to these folks by HTC, they have a canadian, american, UK, etc. sites... all over really.
This is linked from the Canada site.
http://www.expansys.ca/htc-sensation-battery-cover-carbon-grey-220832/
Back cover.
Click to expand...
Click to collapse
That's not an HTC Sensation Battery cover...
Replacement Back Cover
You can call HTC directly and they will send you one back cover for $35.
Shipping is free.
I currently have a back cover that I want to try something with. I just haven't gotten around to it yet.
That's not what it looked like when I first linked it... Wtf?
Sent from my HTC-Z710a using XDA App
EDIT: ok, this is weird, because the small picture is wrong, but if you click on it to enlarge it, it's correct.... wth.
enjoijams said:
You can call HTC directly and they will send you one back cover for $35.
Shipping is free.
I currently have a back cover that I want to try something with. I just haven't gotten around to it yet.
Click to expand...
Click to collapse
I'm going to quote HTC for this...
"Unfortunately, HTC does not sell anything to customers directly, be that phones , accessories, or parts for our devices."
-HTC CS Rep Jamie, via email.
Call HTC and tell them your back cover broke. They will send one for free. All accessories to include battery cover will be replaced once per item within first year under warranty.
Sent from my HTC Sensation 4G using XDA Premium App
s0cc3rstud said:
no color it not a color change, but I hope if this experiment goes it will help solve sensation user problems alot!!! And maybe start a tend that we long been looking for!!!
Click to expand...
Click to collapse
What user problems are you referring to?
I have an extra back cover i bought off someone then decided not to use its brand new PM me if anyone wants to buy it.
Constrabus said:
What user problems are you referring to?
Click to expand...
Click to collapse
Probably death grip
Swyped from my HTC Sensation
dubie76 said:
Call HTC and tell them your back cover broke. They will send one for free. All accessories to include battery cover will be replaced once per item within first year under warranty.
Sent from my HTC Sensation 4G using XDA Premium App
Click to expand...
Click to collapse
Thats what I did. My volume rocker fell out. So I called to get a replacement. They said it was under warranty and sent me a free replacement.
I also asked them what I should do if it happens again. They told me I would have to pay $35 dollars for each additional replacement.
hjkl;' why no delete?
Constrabus said:
What user problems are you referring to?
Click to expand...
Click to collapse
No problem, just testing out an experiment!!!
s0cc3rstud said:
No problem, just testing out an experiment!!!
Click to expand...
Click to collapse
I must admit I'm really curious what the experiment entails!
Sent from my HTC Sensation 4G using Tapatalk
hjkl;' why no delete?
ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Unless your phone has been faulty on 3 occasions, then no, they won't do nothing!
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Theoretically under the sale of goods act you could reject it all together as it's not fit for purpose and then sign up for the Nexus.
It's a grey area on what is classed as a reasonable time. But given your contract is 24 months I'd say 2-3 months in would be considered reasonable.
Add tot he fact that this is a known issue you have the right to reject any offers of repairs.
I'd play hard ball with them IF you really want to change.
I work for a mobile company and the answer is absolutely no way what so ever. They will replace that handset under warranty, only after having about 5 of 1 phone with the same fault will a network provider look at the possibility of giving you a similar spec/priced phone. And got the sensation that's the s2 .
Sorry chief
Jordan
Sent from my LG-P920 using XDA App
Five0nIt said:
Your title says Nexus S, just a heads up.
Sent from my Sensation using xda premium
Click to expand...
Click to collapse
Sh*t well I get where your coming from guys its just with it being a common problem with the sensations I'd rather trade up then have to deal with a possible 3-4 more repairs :/
Sent from my HTC Sensation using xda premium
Yeh its a bit naff a know , but they will bring the contractual agreement out. Signed with that phone on that tariff. Your not the first to ask, it will make no difference if you upped your tariff to £61 a month to tariff.
Best bet is get it replaced then sell the phone and buy the nexus
Sent from my LG-P920 using XDA App
Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Click to expand...
Click to collapse
Yeah, required regular maintenance is exactly the same as a manufacturing defect, well done.
I'm on my 4th Sensation, which now has dust under the screen (not all were because of dust), and I've had it, no way will I settle for another when I take it back.
This stupid dust issue is the reason I am strongly considering trading my Sensation for a co-workers Nexus S by the end of the day today. I'm now on my second one with this problem and I have seen others being on there 5th one with the same issue.
My coworker said he can live with the dust issue. I, however, can not.
jjc1992 said:
ok so basically today at a closer inspection on my phone I noticed it had dust under the screen and I know it's a common problem for the sensations :/ so I emailed O2 but I was thinking I really don't want another sensation if it's going to continue to gather dust under the screen so I thought I'd ask O2 if I could swap my faulty device for the nexus I mean I'm on a 24 month contract at £42 a month so it's not like they'd be loosing out you guys reckon they'll even consider it ? This is what I sent them:
Hi a month or two ago I signed onto a contract with yourselves for 24 months with a HTC sensation, now I'm very happy with your service and love the network but unfortunately I have a fault with my device as there are visible dust particles underneath the screen and as you may know this is a big problem especially when I'm paying £41 a month for 24 months. That's a lot of money for a faulty device. I know this can be a common problem with the sensations and was wondering weather I could switch my device with the up coming galaxy nexus as they are around the same tariff price or could I switch devices and just pay the adjusted tariff price ? If not then could you please either repair or replace my device?
Thank you for your time
Joshua Carr
Sent from my HTC Sensation using xda premium
Click to expand...
Click to collapse
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
xaccers said:
Firstly, in the UK warranties have no legal standing thankfully. Instead we have statutory rights which state items purchased should be fit for purpose, you should get a reasonable amount of use out of it and if a fault develops in the first 6 months it is up to the retailer to prove the issue was caused by the user or was pre-existing at purchase.
So, in relation to your phone, the retailer (not the manufacturer) has a legal responsibility to repair, replace or refund (less an amount for use) it, without affecting you unreasonably.
You have a legal resposibility to be reasonable and co-operative with them.
Your letter is good, you've pointed out that it is a common fault which shows you've done your research, and you're willing to pay the difference to get a different phone.
Of course they are within their rights to just replace your phone with another Sensation (does the Sensation XE suffer too?). I would gently protest if they do stating that you have no confidence that the issue will not re-occur.
If they stand fast, see if they will agree to give you the Nexus if your replacement sensation also develops dust. Get it in writting.
If the replacement does develop dust and they refuse to change models, then it's time to head down the CAB and talk to them about how to get trading standards involved. Also ask O2 for their complaints proceedure so you can lodge a formal complaint regarding the phone.
The more people who do this and demand replacements etc the more pressure the retailers will put on HTC to sort the issue out.
Click to expand...
Click to collapse
Excellent post -
Only thing I'd add is that often it's best along with taking the official complaints procedure approach to also send off some emails/letters to names you can find of important people within O2, you may just find that one of them picks up your case and if they do you'll definitely get this sorted
Finland_2_Cupertino said:
Will bmw give you a Mercedes when you need an oil change? No. mod close this.
Sent from my HTC Sensation 4G
Click to expand...
Click to collapse
lmao,worst analogy ever and the nerve to tell a mod to close this........too funny
Hey, i found an allready imeiblocked one x in the street. and i dont care giving it to the police because it will rotten in a police station forever and i saved it from the rain 5 min before it started to fall down like a shower. In my country it is legal to change imei. i will pay you if you make this easy to do for me. Send me a mail on [email protected]
olehoi said:
Hey, i found an allready imeiblocked one x in the street. and i dont care giving it to the police because it will rotten in a police station forever and i saved it from the rain 5 min before it started to fall down like a shower. In my country it is legal to change imei. i will pay you if you make this easy to do for me. Send me a mail on [email protected]
Click to expand...
Click to collapse
It may be legal in your country but it's not an allowed discussion here on XDA
Super easy instructions -
1. Give it back.
You can PayPal me now. Thank you
olehoi said:
In my country it is legal to change imei.
Click to expand...
Click to collapse
And is it legal to be in possession of stolen property? Because in the US at least, if you find something like that and don't turn it in, that's what you're doing.
Damn, member for 2 years and the first post is going to get him banned. Awesome work.
Why dont you give it back to the owner and buy your own One X. Smh...
This as far as I know illegal an if not in your country still highly unethical.
Sent from my HTC One XL using Forum Runner
beaups said:
Damn, member for 2 years and the first post is going to get him banned. Awesome work.
Click to expand...
Click to collapse
Lol, exactly what I thought!
Sent from my One X using xda app-developers app
gunnyman said:
It may be legal in your country but it's not an allowed discussion here on XDA
Click to expand...
Click to collapse
Correct.
Anyone else have this ? There's a white dot on all my pictures and video, cleaned the lens but nothing. See picture.
Sent from my Nexus 5 using xda app-developers app
You are in stock or rom?
3puntos said:
You are in stock or rom?
Click to expand...
Click to collapse
Stock rom
Sent from my Nexus 5 using xda app-developers app
If you take others pictures is the white dot at the very same place?
bleuxeon said:
If you take others pictures is the white dot at the very same place?
Click to expand...
Click to collapse
Yes it is not a dead pixel only shows when taking a picture and on pictures that have been taken
Sent from my Nexus 5 using xda app-developers app
ryanraven said:
Yes it is not a dead pixel only shows when taking a picture and on pictures that have been taken
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Could you plz post more pictures, and maybe some with a very litle more light?
But I am afraid its hardware related, but you should have no problem with Google's RMA.
bleuxeon said:
Could you plz post more pictures, and maybe some with a very litle more light?
But I am afraid its hardware related, but you should have no problem with Google's RMA.
Click to expand...
Click to collapse
Can't really see it in the light but its clear in the picture uploaded. What's Google RMA ?
Sent from my Nexus 5 using xda app-developers app
ok.
I have zoomed each pictures centered to the dot.
To me it sound like hardware defect and you should send your phone back to Google to get a new one.
First contact them in order they can have a look to that :
bleuxeon said:
ok.
I have zoomed each pictures centered to the dot.
To me it sound like hardware defect and you should send your phone back to Google to get a new one.
First contact them in order they can have a look to that :
Click to expand...
Click to collapse
Requested RMA they said they will hold funds from my card as insurance but my questions is how? I used a credit card and there's isn't £299 on there to hold :/
Sent from my Nexus 5 using xda app-developers app
ryanraven said:
Requested RMA they said they will hold funds from my card as insurance but my questions is how? I used a credit card and there's isn't £299 on there to hold :/
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
bleuxeon said:
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
Click to expand...
Click to collapse
I tried they said they only do advanced replacement so they need to take £299 for the phone as insurance then they put it back on the card when i send my defected device and they receive it.
ryanraven said:
I tried they said they only do advanced replacement so they need to take £299 for the phone as insurance then they put it back on the card when i send my defected device and they receive it.
Click to expand...
Click to collapse
I am realy not sure this is a legal RMA process in Europe.
I have had a closer look to PlayStore RMA's rules, and for France it clearly states that you have 15 days after you bought the device to ask for refound EDIT : and no need to explain why :
-15 days to contact Google's RMA's services
- then 7 days to ship your device to Google
- then they have 14 days to refound your Google wallet's account.
Try to check return policies for your country, but I think they are all the same for all European country.
bleuxeon said:
Call them back : you can return your device and then they will send you an other one. This way you won't be temporaly charged.
What I mean is that this is the other way to go : send the mobile first, then receive an other one WITHOUT credit card debit.
Click to expand...
Click to collapse
bleuxeon said:
I am realy not sure this is a legal RMA process in Europe.
I have had a closer look to PlayStore RMA's rules, and for France it clearly states that you have 15 days after you bought the device to ask for refound EDIT : and no need to explain why :
-15 days to contact Google's RMA's services
- then 7 days to ship your device to Google
- then they have 14 days to refound your Google wallet's account.
Try to check return policies for your country, but I think they are all the same for all European country.
Click to expand...
Click to collapse
They are sending a returns package in 5 days, guess i will receive my refund sometime in 2014 :') Thanks for your help man really appreciate it.
ryanraven said:
They are sending a returns package in 5 days, guess i will receive my refund sometime in 2014 :') Thanks for your help man really appreciate it.
Click to expand...
Click to collapse
you are welcome!
bleuxeon said:
you are welcome!
Click to expand...
Click to collapse
I just hope everything goes smoothly
Dead pixel on the camera sensor. It happens sometimes good luck with your replacement. :fingers-crossed:
Yep like the guy above me said. It's a hot pixel on the actual camera sensor.
Get it replaced.
bblzd said:
Dead pixel on the camera sensor. It happens sometimes good luck with your replacement. :fingers-crossed:
Click to expand...
Click to collapse
As i said before i cant afford the £300 insurance for the replacement so im getting a full refund instead seems like a lot of people have broken nexus 5's
ryanraven said:
As i said before i cant afford the £300 insurance for the replacement so im getting a full refund instead seems like a lot of people have broken nexus 5's
Click to expand...
Click to collapse
That's too bad it's quite the phone for it's price. Maybe check out the Moto G if it's available in your area. Any phone has a chance of defects however.
I emailed them and asked how long until i receive my return package they said
"Hello,
Thank you for contacting Google, It was a pleasure assisting you. Thanks for contacting us about refund/warranty replacement options for your device. At this time, refund and warranty replacement service from Google is only provided within the country from which your device was originally purchased. Under no circumstances can we cover international shipping costs to return your device to the original country of purchase. If you have any further questions regarding this policy feel free to reply to this email or contact us at 855-83NEXUS, 24 hours a day, seven days a week.
Please note that some manufacturers offer warranty repair service in select areas outside of the original country of purchase. Please check your device manufacturer's website to get more information about out of country warranty repair services."
Hello, first of all I want to make it clear that my model is HTC One Mini (M4) and I'm posting here because I will get response faster, because m4 forums are pretty dead at the moment. My phone is three months old, so it roughly had like an year and nine months guarantee left. I had rooted my device and flashed CM11-nightly. Suddenly one morning the phone literally died in my hand with no reason at all. I have never dropped it, neither water damage it or something like that. I've tried everything to get it working again, with no luck. I've sent it to service through my carrier. They told me the phone will be sent to Germany (I guess HTC have service center there). I've waited almost a month and finally I got response. They told me that I've rooted and want me to pay 300$ for a new motherboard and I'm not gonna have any warranty left after paying. I've found few posts with almost identical problem, but people state that HTC fixed their devices for free. Here's one post for example: http://forum.xda-developers.com/showpost.php?p=52462075&postcount=13
For me this is ridiculous - it is like getting a new laptop, installing some linux distro on it, because you just don't like WIndows (HTC Sense for my example) and then get billed for faulty hardware. I really need your help folks, as this phone is on leasing and I am still paying it. I really can't afford these 300$ now and I have no guarantee that HTC's own hardware won't fault again and I will have to pay again. I really need an advice how to proceed. Should I try get my phone and try to send it to some other service center again and hoping for a miracle? Do I have any rights after hardware malfunction that I'm not responsible of, even after rooting? Yeah, I'm that desperate.
One thing I am sure of - I am never buying HTC's products again. After buying it had gaps of imperfections, had lights coming out of these gaps ( reference - http://i.imgur.com/4lXWWth.jpg ). They didn't want to swap the device. Now this.
1. Is there not an RUU you can use to back to stock?
2. Regardless of whether the forum is dead, you've still posted in the wrong place so it will get closed/moved eventually
It's HTC regarding problem, not HTC One in general. No I cannot get back to stock, because phone just can't boot as it's motherboard is dead, like I wrote in the OP.
How did the came to know u rooted ur phone!
Sent from my Galaxy Nexus using xda app-developers app
I don't know. I knew it was obvious it was a hardware failure when I've sent it and thought that they will just give me a new device.
Moved to HTC One Mini Q&A.
Devices have their own specific fora for a reason, you might get faster advice, but it may be wrong.
And again someone with cm11 flashed... i havent found a single person with this problem with a custom sense rom
LQi said:
Could you ask your carrier what exactly caused it and why the motherboard had to be replaced?
Click to expand...
Click to collapse
If your gonna be charged $300 you have the right to know why and in DETAIL! I'm currently dealing with HTC with another hardware issue. And i've found them to be pretty lazy checking there phones. I've sent my phone in twice now for a faulty usb port. The first time they didn't even look at it and sent it back saying there was nothing wrong with it ...right. The point is they most likely didn't even test it and decided to put the blame on you because they can... As much as I like my phone I don't think i'd go HTC again. You want to get on to your version of trading standards.
Sent from my GT-I9000 using Xparent Green Tapatalk 2
@J0ro have a read of this mate... if it will help but http://forum.xda-developers.com/showthread.php?t=2666925
@Braddison Thanks for info.
Just recieved an email from the HTC repair centre regarding my phone repair, for my loose USB port, and I'm pissed!!!
In the email HTC has said that the loose USB port isn't covered by the warranty and they want to charge me to replace the main board?! £130!!! which I guess is near $300? Absolute bull! How can HTC charge me for USB port becoming loose after only 3 months? The phone should last the 2 years for which I am contracted! The USB/charger port should last the wear of time, or at least my contract!
Soon as I wake tomorrow I ringing them to tell them exactly this, and if they don't listen I'm going straight to Trading Standards. I'm not gonna let them cheat me on this. .....£130! £130???? seriously?!
I think this will be my first and last HTC phone EVER!
So I contacted HTC to find out why my warranty doesn't cover a faulty charger port, and they have told me because I have unlocked my bootloader my warranty won't cover a faulty charger port... I know it states this on the HTCDev site before you unlock your bootloader, but the bootloader is software while the fault on my phone is clearly hardware, and proving the phone is of poor quality build, which is something that would of occurred whether I was rooted or not. This is just an excuse to get out of repairing my poorly built HTC One mini, and proves without a doubt that HTC don't care about its consumers or the quality of the product they are selling.
I may be on a contract but I still end up paying around £400 over time to own this phone. For a device that costs this much the build quality and service should be satisfactory..
I had a heated conversation with HTC trying to explain that the fact I had unlocked my bootloader had nothing to do with the fault on my phone, but they just kept arguing that because I had unlocked the bootloader I was liable for the cost of all repairs no matter what was wrong with my £400 phone! This is just an excuse to get out of the fact that they have sold me a faulty product, and pure dis-concern for its consumers. They seem very happy to put out a poorly built device to the public and take our money.
Well I haven't given up, I won't accept that I should take responsibility for something that would of happened whether or not I had unlocked my bootloader, for which HTC shouldn't be able to take the right away for me to install custom software, as the device is my property, and as such should be able to do so.
After the heated phone call to HTC they have now got me waiting for a callback from the "HTC Escalation Team". And while I wait for that I have been in contact with "Trading Standards/Citizens Advice" here in the UK. They have told me that the responsibility lies with the seller of the phone in my case "MobilePhonesDirect.com" under the "Supply of Goods and Services Act 1982". So I contacted them and they also have denied that this is their responsibility, so I argued that they have to supply a product that meets the specification and description of what they advertise which it clearly doesn't, and as such they need to under the law "Repair, Replace like for like or Refund". I have now been passed onto their "Escalation Team", and am awaiting their response........
If I don't get anywhere with HTC or the seller, I'll be contacting "Trading Standards" once again. but in the mean time HTC have my £400 phone, which I have already been without for 2 weeks. This is all very sad and think I'll be moving back to Samsung in the near future....
Also EU laws that protect users who unlock their bootloader or root their phone, do not apply in the United Kingdom, as their laws overrule these EU rules, even though we're in the EU..... So a nice little loop hole for an uncaring company like HTC.....
Oft! Htc are completley outta order mate,yeah you've rooted but that doesn't cause a hardware fault like that...ridiculous that they are not honoring there warranty! its evident that there build quality isn't that great, thats why so many users (myself included) are noticing cracks etc . Im sorry to hear your troubles and i am seriously questioning htc as my next device also.
I thought the EU law thing woulda helped ya...obviously not, sorry man
Hope you get a decent outcome...keep us posted
cheers
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Small update. Called HTC again today after not receiving my callback. They had no record of a callback ...lies. Then they went on to tell me now that Im not covered under warranty because I have forced my usb port... Which I didn't. I argued how they could say that had done the damage myself and they could't answer. Instead they started quoting how I'm not covered because I unlocked the bootloader... Excuses excuses.
My phone seller has been back in touch telling me they can not find anything in their copy of the warranty to cancel my warranty based on software changes...
They asked me to get a copy of the repair report from HTC, but when I asked for this from HTC they refused to send the report until I paid for my phone to be returned or repaired ...I HAVE THE RIGHT TO HAVE ACCESS TO THESE DOCUMENTS!
When I argued my right to these documents I was told to I could take them to court! WTF !?
I asked for another callback to be arranged and a copy of their warranty that says why I won't be covered. He sent me a copy over email. BUT it doesn't say anything about not being covered for unlocking my bootloader. I then checked out htcdev.com again as directed by the man at HTC and again it doesn't say anything about voiding my entire warranty only that they won't cover things like your phone overheating from changing software, which has nothing to do with the charger port......
They want me to take them to court, so be it!
Sent from my GT-I9000 using Xparent Red Tapatalk 2
---------- Post added at 04:48 PM ---------- Previous post was at 04:41 PM ----------
J0ro said:
I just gave up. I've payed the money, because I can't stand staying without a smartphone anymore. Anyways, I'm never ever buying HTC or recommending it to anybody.
Click to expand...
Click to collapse
Its killing me not having my phone. Currently stuck using my old phone with gingerbread... But I won't let them cheat me! going on 3 weeks without my phone...
I know I am in the right! They hope I will give up. Never! They have enough of my money!
I am sick of dealing with their call centres reading from scripts like idiotic robots and will be writing to their HQ here in the UK.
Sent from my GT-I9000 using Xparent Red Tapatalk 2
Htc's customer service really sucks. I had to wait so long and you have to wait so long. I hate how they don't do anything about the one mini's plastic cracking. But I like sense more than anything else in android.
@RuffBuster In situations like these you need to remain calm, getting irate on the phone will do nothing to help resolve the situation. I've had a little personal experience with HTC Service Centers, HTC's warranty & my legal rights. Both with my Desire HD & One X.
The important things you need to remember are HTC are not liable. They did not sell you the goods, even HTC's own e-store is not managed by them. (http://shop.emea.htc.com/uk/p_htc_store_terms.aspx).
Your citing the wrong law, Your specific case would cite the "Sale of Goods Act 1979". As its the "good" that is concerned. - Source
Additionally Trading Standards will be unable to help, as HTC did not sell you the phone.
You need to pressure the seller that they are responsible. As its within 3 months of sale, they need to prove that the good was of satisfactory quality.
Your rights if an item is faulty
In the first six months from when you buy something, the onus is on the seller to prove it was of satisfactory quality when you received it.
If the seller simply says the problem must be due to something you've done, it's for them to prove that.
If something is not of satisfactory quality, you have a statutory right under the Sale of Goods Act, to a refund, have it replaced or repaired for free.
- Source
Click to expand...
Click to collapse
I had a similar issue with Phones4U and my Desire HD (faulty vibrate motor), if you cite the right law, they cannot push you about and ignore your legal rights, in the end I got a replacement from Phones4U not HTC.
If you need any help with what to say and to whom. Feel free to PM me and I can try to help.
I understand HTC are not "liable", like if you buy a bad apple you don't go to the grower, you go to the person who sold it to you. But HTC still have to provide a decent level of customer service, which they aren't, like withholding my repair report until I hand over the money. My seller needs this document before they will look further into my case.
Also still haven't received my 2nd 48 hour callback almost 3 days later, after not receiving the first one...
My phone is just over 6 months old now, but this shouldn't matter as the warranty is for 24 months, and a charger port shouldn't break before the end of the warranty from only charging and a few goes with my usb otg cable.
I am currently in contact with trading standards, htc and my phone seller to try and resolve this. Though HTC are the ones causing all the trouble...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
RuffBuster said:
So here's what's happened...
After phoning the HTC Repair Hotline a further 3 times asking for a callback each time, and not receiving one, I complained about the fact I had been waiting almost 3 weeks to hear back from them. I was finally given a callback from a HTC supervisor from the UK who apologized about the fact they hadn't called me back and that this was their fault, and because of this they offered to repair my phone free of charge, as a gesture of good will. But only because of the long waiting times I have suffered.
This is a WARNING to everyone on here. If you unlock your bootloader, and your phone develops a fault that requires the mainboard to be replaced, you WILL NOT be covered by your warranty! Unless you are very lucky and they don't notice you have. Your risk!
Personally I won't be rooting my phone anytime soon after this, which is a real shame because i'm a flashaholic. Just to make sure my phone is working as it should, with the quality issues I have seen and experienced...
Sent from my GT-I9000 using Xparent Skyblue Tapatalk 2
Click to expand...
Click to collapse
I'm glad you finally got it sorted.
So I got my phone back, I've payed for reapairs. 2 days later my volume down button stops to work, phone boots only in safe mode, nothing helps. I unlocked bootloader and rooted, but haven't switched to rom, using original one. I really don't know what to do now. I hate HTC so much, I'm gonna throw up. Any ideas?