Database Info

Liberated FR008 & Exhange ActiveSync

Hey guys-
I recently went from Liberated b005 to the FR008 and everything is working great except one thing: Exchange ActiveSync.
I have my normal email with gmail, and my business email & calendar is on Exchange. I am using the HTC "Mail" app on the phone. The problem is that it does not get the mail in a timely fashion. With the previous Liberated b005 Eclair it worked perfectly, just as expected, with no tweaking required. I'd get mail on my phone within a few minutes of when I got it on my PC. But now I generally have to open the Mail app and manually refresh it to get any Exchange mail.
Under "Accounts & sync" settings, I have "Background data" checked and "Auto-sync" (which I understand is aka "push email") is unchecked. Maybe it works right with Auto-sync checked but my battery life is horrible with it set that way.
I have "Exchange ActiveSync" account
Under "Data and synchronization" for that account, it has:
Schedule: Manual
Sync mail: checked
Sync contacts: not checked
Sync calendar: checked
If I click "Schedule", it has "Peak time" which is Mon-Fri 7:30am-7:00pm, and then "Frequency" Peak times: Every 15 minutes and Off-peak times: Every hour
I don't recall these "peak time" and etc. from the b005 settings. It just seemed to work as expected without me having to fool with it.
Any ideas why this isn't syncing my mail ever 15 minutes as I would expect during "peak time"?
Oh and by the way, thanks attn1 for the ROMs. This stuff is brilliant.

i don't think theres anything particularly wrong with what the app is doing.
you put that the schedule is manual...rather than you manually setting it, perhaps it means it only refreshes when you refresh it manually?
i would set it to auto sync and perhaps change a few other things to manage battery life better? disable gps/wifi when not needed, lower screen brightness all that stuff.
i know i'm not extraordinarily helpful, but thats all i've got.

Well, clearly under the "manual" settings, it appears that it's supposed to be doing something automatically.
I already manage gps & wifi and all that other stuff to improve battery life. I still have to charge the phone mid-day. Turning on Auto-sync may "fix" my mail issue (work around it, really), but the cost is way too high in terms of battery life.

mr72 said:
Hey guys-
I recently went from Liberated b005 to the FR008 and everything is working great except one thing: Exchange ActiveSync.
I have my normal email with gmail, and my business email & calendar is on Exchange. I am using the HTC "Mail" app on the phone. The problem is that it does not get the mail in a timely fashion. With the previous Liberated b005 Eclair it worked perfectly, just as expected, with no tweaking required. I'd get mail on my phone within a few minutes of when I got it on my PC. But now I generally have to open the Mail app and manually refresh it to get any Exchange mail.
Under "Accounts & sync" settings, I have "Background data" checked and "Auto-sync" (which I understand is aka "push email") is unchecked. Maybe it works right with Auto-sync checked but my battery life is horrible with it set that way.
I have "Exchange ActiveSync" account
Under "Data and synchronization" for that account, it has:
Schedule: Manual
Sync mail: checked
Sync contacts: not checked
Sync calendar: checked
If I click "Schedule", it has "Peak time" which is Mon-Fri 7:30am-7:00pm, and then "Frequency" Peak times: Every 15 minutes and Off-peak times: Every hour
I don't recall these "peak time" and etc. from the b005 settings. It just seemed to work as expected without me having to fool with it.
Any ideas why this isn't syncing my mail ever 15 minutes as I would expect during "peak time"?
Oh and by the way, thanks attn1 for the ROMs. This stuff is brilliant.
Click to expand...
Click to collapse
I have my exchange account set as follows:
Days: Every day
Peak time start: 05:00
Peak time end: 22:00
Peak times: As items arrive
Off-peak times: Every 4 hours
Works brilliantly.
First off I think "Auto-sync" being off is your issue. I do not believe that the "Auto-sync" setting refers to "push mail". I believe the auto-sync setting is general for all apps and how they are allowed to sync data either manual or automagically, where as push mail has to do with your mail client only. I believe setting your exchange account to receive items as they arrive is "push mail". I have Auto-sync enabled.
Think of it this way, your schedule settings are for the exchange app in particular where as the "auto-sync" setting is for all apps that use a data connection so no matter what you specify in the app settings, the general data sync settings will over ride them. By turning off auto-sync you are telling your phone to not allow any app to sync on it's own but to allow the app to sync when it is launched manually.
The only other thought that comes to mind is that if you are using wifi and connected to the same network that your exchange server is on, your phone will not be able to sync your mail unless you turn off your wifi or you have your wifi set to sleep after 15 minutes of phone sleep. Once your wifi sleeps your exchange mail will use the carrier network and be able to sync.

OK, I get it.
"Background Data" is aka "push"? Or, in other words, there is no way to allow a timed sync like a normal old fashioned email app, while also disabling push email, correct?

mr72 said:
OK, I get it.
"Background Data" is aka "push"? Or, in other words, there is no way to allow a timed sync like a normal old fashioned email app, while also disabling push email, correct?
Click to expand...
Click to collapse
Push refers to how an exchange server sends email to your mobile client, it has nothing to do with the "background data" or "auto-sync" settings. No matter how you want your exchange client to sync, either timed like every 5 minutes or immediately when items are received, you have to have "auto-sync" enabled for it to work.
Let's break it down like this:
With "auto-sync" enabled your mail should update per the schedule you set automatically without launching the app.
With "auto-sync" disabled your mail will only update when you launch it from the application shortcut.
Does that make sense?
NOTE: Background data must be enabled as well.

mr72 said:
Well, clearly under the "manual" settings, it appears that it's supposed to be doing something automatically.
I already manage gps & wifi and all that other stuff to improve battery life. I still have to charge the phone mid-day. Turning on Auto-sync may "fix" my mail issue (work around it, really), but the cost is way too high in terms of battery life.
Click to expand...
Click to collapse
turning on auto sync isn't a work-around; as a$$h4t pointed out, it is a solution. for your phone to grab mail as per your schedule, auto sync must be enabled.
as far as your battery woes go, i'm at a loss as to how it could be draining so much if you already manage your battery life pretty well. i would install the app watchdog task manager to keep an eye on any processes trying to eat more battery than they need to.
also, a readthrough of this tutorial never hurts.

mr72 said:
Under "Accounts & sync" settings, I have "Background data" checked and "Auto-sync" (which I understand is aka "push email") is unchecked.
Click to expand...
Click to collapse
The Background/Auto-sync settings are purely advisory, and many apps ignore them completely. To change the HTC mail sync behavior you need to change the settings in the HTC mail prefs.
When you do set Background and/or Auto-sync, most of the Google apps (and some of the HTC ones) start polling the network regularly, which is what kills your battery. Weather, stocks, gmail, etc etc. In my experience it takes quite a lot of tweaking to run them all down. Once done though, I've been able to re-enable those global settings without killing the battery.

thanks for the tips. Auto-sync is working fine now with Exchange and it's not draining the battery unduly, well not any more than it drains it with auto-sync turned off.
I can't seem to remove apps like News & Weather, GMail, Stocks, etc. that would use background data services and which I do not ever use. Guess I can just delete the apk files.

mr72 said:
thanks for the tips. Auto-sync is working fine now with Exchange and it's not draining the battery unduly, well not any more than it drains it with auto-sync turned off.
I can't seem to remove apps like News & Weather, GMail, Stocks, etc. that would use background data services and which I do not ever use. Guess I can just delete the apk files.
Click to expand...
Click to collapse
You can go into settings under "Accounts & sync" and go into each account that you don't want to sync and uncheck sync. I usually do that with news, stocks and weather right off the bat when I set up a phone. That will cut down on the background data and help with your battery life.

mr72 said:
thanks for the tips. Auto-sync is working fine now with Exchange and it's not draining the battery unduly, well not any more than it drains it with auto-sync turned off.
I can't seem to remove apps like News & Weather, GMail, Stocks, etc. that would use background data services and which I do not ever use. Guess I can just delete the apk files.
Click to expand...
Click to collapse
you can remove certain system apps via this method. i always do this for facebook, news/weather, stocks and things like that.
and for more battery help, check this out.

thanks. i'll check it out. location-based wifi would be the bomb for battery saving, but Y5 does not work on Froyo/Aria and everything else that has this feature is a paid app... guess I just am not yet willing to spring for it. Cheap == me.

Whats up with Push notifications in Mango?

Ive had my Omnia 7 with Mango RTM for about 3 weeks now and one of the most annoying things about it is the terrible UN-reliabiliy of push notifications. I don't care much about weather tiles or tweets but this things is utterly and completely useless for email.
Ive tried using both my @live and @gmail accounts set to "as item arrives" but it seems to only work for the first email. So many times i randomly check emails on the desktop to discover 3-4 new emails (sent 2hrs ago) and glancing on my phone there is none. It just says (email is up to date)
Anyone with advice please share otherwise its one of those things i cant cope with, might have to sadly go back to IOS. My iPhone 4 had "functional" email

Is ur data connection turned on? My email is working fine
Sent from my OMNIA7 using XDA Windows Phone 7 App

antmagpie said:
Is ur data connection turned on? My email is working fine
Sent from my OMNIA7 using XDA Windows Phone 7 App
Click to expand...
Click to collapse
Yes, i have excellent 3G signal where i live. Full bars
Wifi is also turned on but tried using data only and still push stop working after a few emails.

Considering 99.9% of users have reported extremely reliable push in Mango, including myself, I think the issue may be with your wireless carrier maybe dropping idle connections... Or another signal issue.

I have my Gmail set to receive every 15mins. Have you ticked the 'email' check box in 'content to synchronize' in Gmail settings? Otherwise I aint got any ideas. All my email accounts update on the start screen fine.
Sent from my OMNIA7 using XDA Windows Phone 7 App

Yep, my e-mail notifications work perfectly fine. No issues here. Sometimes, I get so many e-mails, my phone is too attentive to this fact and it gets annoying, but hey, at least that means its working.

i wasn't really hoping to hear positive news about push, means its just me
my latest setup is to have my phone @live id push everything but unticked the "sync email" and then created an outlook email account with the same @live email that syncs email, calendars etc with push
what does the "logging" bit have to do with email? its in email settings (off -recommended, basic, advanced)
my push works fine but just for the first few emails then for some reason it stops working. i wonder if its the constant connection/disconnection from wifi that trips it up

I have web.de...so it's a free email provider,too. Normally you can login every 15 mins at free mailproviders. My phone uses mango beta 1 and it loads every mail I get. Maybe you have set up something wrong...
Sent from my HD7 T9292 using XDA Windows Phone 7 App

SicilianTony said:
i wasn't really hoping to hear positive news about push, means its just me
my latest setup is to have my phone @live id push everything but unticked the "sync email" and then created an outlook email account with the same @live email that syncs email, calendars etc with push
what does the "logging" bit have to do with email? its in email settings (off -recommended, basic, advanced)
my push works fine but just for the first few emails then for some reason it stops working. i wonder if its the constant connection/disconnection from wifi that trips it up
Click to expand...
Click to collapse
I've had this happening before on Nodo. I figured out I wasn't deleting enough emails, keeping loads of them as read for no particular reason and at some point the inbox on my phone would get full and stop synchronising. Happened about 3 times since I've had the phone and I solved that by deleting plenty of emails on the phone itself before doing a manual synchronisation.
I'm not saying it's the solution but that worked for me.

SicilianTony said:
Ive had my Omnia 7 with Mango RTM for about 3 weeks now and one of the most annoying things about it is the terrible UN-reliabiliy of push notifications. I don't care much about weather tiles or tweets but this things is utterly and completely useless for email.
Ive tried using both my @live and @gmail accounts set to "as item arrives" but it seems to only work for the first email. So many times i randomly check emails on the desktop to discover 3-4 new emails (sent 2hrs ago) and glancing on my phone there is none. It just says (email is up to date)
Anyone with advice please share otherwise its one of those things i cant cope with, might have to sadly go back to IOS. My iPhone 4 had "functional" email
Click to expand...
Click to collapse
Same WP7 device, same eMail accounts, same problem, and I also have an iPhone 4 with full working push notification!
I'm trying to let them work... Keep in touch...

I have LG Optimus 7 with Mango RTM. Push notifications worked fine before Mango for both personal @live and corporate exchange mail. After Mango update push notifications has worked similarly as the first post describes (hasn't worked properly).
Today I manually added APN setting in mobile network settings and after that push notifications has worked. So for me the problem seemed to be a network connection issue, even if I was connected to WiFi.
Before Mango I had not touched APN settings in this phone and 3g did work.

It's worth knowing battery level also affects push reliability - to save power it turns the channel off when the charge is below around 25%.

Mixaus said:
I have LG Optimus 7 with Mango RTM. Push notifications worked fine before Mango for both personal @live and corporate exchange mail. After Mango update push notifications has worked similarly as the first post describes (hasn't worked properly).
Today I manually added APN setting in mobile network settings and after that push notifications has worked. So for me the problem seemed to be a network connection issue, even if I was connected to WiFi.
Before Mango I had not touched APN settings in this phone and 3g did work.
Click to expand...
Click to collapse
Not working for me...
otherworld said:
It's worth knowing battery level also affects push reliability - to save power it turns the channel off when the charge is below around 25%.
Click to expand...
Click to collapse
I've two battery, so I never enable battery saver...
I'm waiting for the Hotmail event in San Fransisco and NYC: if tomorrow emails will not arrive in push, I'll hard reset my WP7... :-(

In this two days, sometimes emails arrive in push, and sometimes not. Also, if I manually sync, sometimes it gives 2-3 different sync errors... :S I hope that is a server problem that will solved soon... :-\

[Q] exchange peak and off peak (ICS)

Hi All,
First post - woo!
Just want to confirm that there is no Off Peak and On Peak option for Exchange on the Nexus S, its running ICS.
I have read up, seems as though it most likely does not have this option, but need confirmation as i thought it was a little strange considering that Gingerbread had this feature.
Appreciate any answers.
Thanks guys.

I don't remember off-peak/on-peak being in Stock Gingerbread. Did you come from some other non-AOSP android before?

Its definately there. Its even in Ice Cream Sandwich on my Samsung Galaxy S2. But no on the nexus..
On galaxy S2 its located: settings, accounts and sync, select account, then settings, Sync Schedule.

Hi there,
I have 2 Galaxy S2 with ICS 4.0.3 and I'm using severals Exchange Account.
Peak and Off Peak time are present but does not work properly in Off Peak mode, even if you put "manual sync" as Off Peak time you will see that emails are still notified, not like if it was in push mode, but at a regular time.
This is an issue caused by Google Play, Google Account and other updates such as Facebook, the sync time for these applications are either in push mode or in 1 hours/3 hours sync and have only one way to sync (no Peak/Off Peak mode) which activates the sync of Exchange account... I'm not sure you will understand me well on that
In Gingerbread, the Peak and Off Peak times were correctly executed.... my nights now are a bit more agitated

I have this problem with my SGS2 running ICS as well.
Does anyone know if there is a solution?

oscill8ory said:
I have this problem with my SGS2 running ICS as well.
Does anyone know if there is a solution?
Click to expand...
Click to collapse
Hello oscill8ory,
The only way I found to resolve the issue is by using a free profile manager application named “Llama Profile” on my SGS2. This could even work on Nexus S.
I have created an event profile called “Sync Off” with the following rules :
- between 01:30 and 07:15
- at “Home”
- disable account sync
- disable mobile data
- set Wi-Fi to sleep shortly after the screen turns off (like that if you need the Wi-Fi in the night you don’t need to activate it yourself but you may have your phone checking your emails).
I have also created a “Sync ON” event profile with following rules :
- between 07:15 and 01:30
- at “Home”
- enable account sync then request update
- enable mobile data
- prevent Wi-Fi from sleeping
If you plan to use the Llama application, don’t forget to delete all event created per default.
Along with Llama Application I have de-activated the Gmail/Google sync as I am not using it, same for Google Play and Firmware update in settings as it is not used by Samsung, firmware update works only via Kies.
Hope it can be useful.
In ICS without Samsung TouchWizz system, there is no longer Peak/Off Peak possibilities even for Exchange accounts. This would be the reason why we got this issue withs SGS2.

Google Talk - Delayed Incoming Notifications

Hey guys,
Tried searching for this, but nada.
Anyone else having issues with your phone being idle but powered on ans upon bringing on the screen you receive a google talk notification that's old? Is been happening to me lately, and I can't tell if it's the phone or the fact that my desktop version is intercepting the message and preventing the phone notification.
I'm tempted to no longer use the desktop built in gmail version, but I wanted to see if others are having similar issues.
Thanks in advance!
Sent from my HTC One X using xda premium

Can't guarantee this, but I have a feeling it may have something to do with the phone letting the Google talk process close when the phone is in it's sleep state. I've noted that I keep having to re sign in to gtalk when I wake up my phone and suspect that it is an issue with the horrible multitasking that HTC has bundled into sense 4.0.

I assume both of you also get delayed notifications with push email using the native Gmail app? I also frequently get logged out of Google Talk when I put the phone in standby mode. When I am logged out of Google Talk, my push emails are delayed in the Gmail app until I log back into Google Talk.
So it seems to be some problem of getting disconnected from google services when the phone is asleep.

I don't think i've been getting delayed notifications, but I do notice that my chat gets out of order a lot. My replies will be above whoever is talking to me no matter what order each was sent in.

Almost every phone that comes out gets a google talk going eventually so there is lots out there, but each phone has it's own issues. Here is a thread that was pretty good from the Galaxy Nexus Forums.
http://forum.xda-developers.com/showthread.php?t=1400367
With the HOX I have had issues with Google Talk not working great when the wifi is dropping, so this might be part of the wifi issue that pretty much everybody is having with this phone. The wifi stays connected but seems to go to sleep so your phone only gets the notification once it is woken up. Try turning off the wifi and seeing if you have the same problem.
As for Google Talk, there are some oddities that go along with using it on multiple devices. Here is some stuff I figured out playing around with it on multiple devices and computers at the same time. (I posted this in the GN forums as well)
"Google Talk is my main means of communication it seems so I have played with it a lot. Here are my observations.
1. To keep it "up" all the time in the Talk App hit the menu button (three dots now) >settings>uncheck automatic away status. Also make sure your phone has automatic syncing turned on for your gmail account: Setting>Accounts and Sync>ON (for your chat gmail address anyway). Additionally make sure your mobile data is turned on if you are ever off wifi: Settings>More>Mobile networks>Data Enabled (checked to turn on)
2. You can have up to 6 devices linked to your talk account at once, after that they just stop working.
3. When you receive a IM it appears on both your phone and your gmail account. If you start typing on the gmail account (or G+) it hijacks the whole session and you phone no longer gets the notifications, but the conversation still shows up on the chat window on the phone. When you are done with the IM session make sure you close the window on gmail (or G+) and send one last message from your phone or tablet to take the session back over, if you don't your phone will not receive future chat notifications. You can also just log out of your gmail/G+ session and it will automatically return everything to your phone/tablet but who ever does that?
4. To figure out how it all worked and tinker with it I use both of my gmail accounts and chat back and forth with them. You can do it from separate browsers or just open an incognito window in Chrome and log into your other gmail account. I would recommend this so you can see all of this stuff in practice.
Good Luck, hope this helps"

Gtalk and gmail delays
Hi all,
I have performed tests and discovered that if i disable WiFI and only use the phone's data connection "4g" or LTE that i receive all my messages with no problem even when the phone locks/goes to sleep. However if i leave wifi turned on, within 5-10 seconds i stop receiving them and will only receive them when i wake up the phone/unlock or wait for the delay which can be anywhere from 5-15 mins.
Trying to figure out a way to by pass this, but can't seem to figure it out. I don't want to keep my wifi off when i'm at work or home so i don't use data as i have 3GB and not unlimited so it kind of sucks that i have to keep wifi off for now. Any thoughts/ideas would be great, thanks.

k0sun7eash3d said:
Can't guarantee this, but I have a feeling it may have something to do with the phone letting the Google talk process close when the phone is in it's sleep state. I've noted that I keep having to re sign in to gtalk when I wake up my phone and suspect that it is an issue with the horrible multitasking that HTC has bundled into sense 4.0.
Click to expand...
Click to collapse
This. I have issues with timely/accurate reception of notifications from GV. I only use my account for voicemail, but typically I only get voicemail notifications if I open the actual application (which I do because my gmail account receives an email notification now, as well). Sometimes I notice GV as a running task, but often times not, so to me it seems that (possibly) multitasking or some other form of process management in ICS or Sense is not prioritizing the GV process and it's associated actions. I dont mind the aggressive multitasking, but it would be nice to have the option of protecting some processes, such as GV.

I removed google + app completely with titanium backup, and the problem is gone., I get the messages immediately

Push Notifications Fixer can fix it
xda http://forum.xda-developers.com/showthread.php?t=2142503
play store https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer

I'm running the latest Viper, I've never had an issue receiving or sending msgs. The only time the phone won't alert me is if I am actively typing in the browser window.
I'll note though that I never have wifi on, it's always on the mobile network.

andQlimax said:
Push Notifications Fixer can fix it
xda http://forum.xda-developers.com/showthread.php?t=2142503
play store https://play.google.com/store/apps/details?id=com.andqlimax.pushfixer
Click to expand...
Click to collapse
I tried everything not even this works for me
Same problem, screen off - phone disconnects, unlock the phone - messages start to appear
Same problem on 2 different phones and 2 different numbers

I don't use G Talk, but I see the same thing with G Voice. I almost never get voicemail notifications on my HOX (they show up instantly on my old GNex). I blame Sense (for this and other things).

Same problem, but with Nexus 4 when I am on WiFi. With data connection, it works without problems.

[Q] Notifications while on WiFi

Don't want to sound like a total noob, and I have searched and founds some information on this, but, nothing that appears to be a solution. Long story short: I get zero notifications when my phone is connected to WiFi (Google Voice, Gmail, Facebook, etc.). As soon as I either turn autosync off and then back on to force a sync (via toggle) or disable WiFi and connect to LTE or 3G, all of my notifications come through. From looking around it appears that this has been an issue on "factory stock" Nexus versions for a while (ARP?), and I have yet to see solutions that don't involve rooting and changing INI files. Anyone have any insight into this? My old phone worked fine, but it was rooted and ran CM 10.0. Not a deal breaker, but it is annoying and seems silly.
-Rhys

Hey,
so sometimes (especially when u wait [testing]) it needs some time til notifications appear, but I'm general it's working as it should for me...
So just a few thoughts:
- tested on different WLANs
- checked ur WLAN settings
- deleted WLAN and re-added it
- deleted and re-added accounts
- (factory) reset phone
CHEERS
Sent from my Nexus 5 using XDA Premium 4 mobile app