Related
This has been driving me nuts. I made my last (successful) purchase without problem about 72 hours ago and ever since then I have been getting this error with any attempt to get a new app either paid or free.
"Purchase Cancelled - Error processing purchase"
I've Google'd it and see it appears many times over the past months. I have tried every "fix" that has been suggested in those messages without any success. I just reinstalled the 3.1 ROM on top of the existing 3.1 install and that didn't help either.
There have been a few instances of it posted in these forums but all those suggestions failed as well. I have no problem purchasing an app off my PC and then downloading it off the TF Market but I can't initiate any NEW app from the TF.
Any suggestions?
If you're purchasing an app from a developer not in the US it is treated as an international purchse. Most banks put and automatic hold for those types of purchases. Call your bank/credit card and see if they put a hold.
Also try installing from the website.
JCopernicus said:
If you're purchasing an app from a developer not in the US it is treated as an international purchse. Most banks put and automatic hold for those types of purchases. Call your bank/credit card and see if they put a hold.
Also try installing from the website.
Click to expand...
Click to collapse
I guess you didn't actually READ my OP!
I have been getting this error with any attempt to get a new app either paid or free.
I have no problem purchasing an app off my PC and then downloading it off the TF Market but I can't initiate any NEW app from the TF.
I can't get ANYTHING, including free, paid, local or otherwise. And YES, it works fine from the website. The error is from the MARKET app.
I don't really care for small details.
The market on tablets is pretty crappy, wait for an update, in the meantime just install via the web.
Anytime I get this error I go clear the data/cache for the market app. You don't lose anything, and when you run it again it should work. I haven't had any success with installing from the web myself. The market on honeycomb is indeed pretty screwy. You'd think google would be all over it as it's probably a big chunk of their income...
johantheolive said:
Anytime I get this error I go clear the data/cache for the market app. You don't lose anything, and when you run it again it should work. I haven't had any success with installing from the web myself. The market on honeycomb is indeed pretty screwy. You'd think google would be all over it as it's probably a big chunk of their income...
Click to expand...
Click to collapse
Been there, done that .... didn't help. To use the the web interface just select the free or pay app on the web interface and select download. Then go to the Market app on the tablet and search for it and then it will download through the app. You just can't make the initial purchase (or free download) through the app.
JCopernicus said:
I don't really care for small details.
The market on tablets is pretty crappy, wait for an update, in the meantime just install via the web.
Click to expand...
Click to collapse
Yea, you know what "they" say: "The devil is in the details."
i just got my transformer today and the market worked fine with prime v1.4. then i backed it up and flashed another rom, then restored my backup. Now i'm getting this error too.
edit: I just fixed mine with nvflash by completely reflashing prime 1.4
i had a similar issue a while ago on my streak. I refunded an app and could no longer download any apps (previously purchased and free apps). Turns out something went wrong on google's end. Head over to this support page. Fill out your info and choose the option closest to the issue your having. After i filled out that form, i went to sleep, woke up in the morning and could download apps again.
Hope this fixes your issue.
Thanks for the link. I just got my TF101 and I can only search or browse for free apps. I can get to paid apps, through tegra zone for example, but I get a message that says either item could not be found or item cannot be downloaded in your country.
fone_fanatic said:
i had a similar issue a while ago on my streak. I refunded an app and could no longer download any apps (previously purchased and free apps). Turns out something went wrong on google's end. Head over to this support page. Fill out your info and choose the option closest to the issue your having. After i filled out that form, i went to sleep, woke up in the morning and could download apps again.
Hope this fixes your issue.
Click to expand...
Click to collapse
I got a reply from someon at Google stating that they would be investigating my case. They asked for more details on what actions I took to generate the error, I replied back with said details and I'm still waiting for a response.
Right now, since I still don't have anything important on my Tablet I'm switching to a Stock ROM, verified my default country on my Google Apps account and made sure it's set to US (being from Puerto Rico, it was originally set as Puerto Rico), still haven't had any success.
The only way I was able to resolve the problem was to erase all data then reflash the ROM then reload my data. After almost 2 weeks of inability to purchase ANY paid or app or download any free app using the Market app it is now functional again. It failed after my successful purchase of Titanium Backup Pro.
I had Prime 1.5 running perfectly fine but I noticed that a new update came out 8.4.4.11 and I wanted to update to that. Sure enough Clemsyn updated his ROM with .11 so I wiped data via cwm, flashed Clemsyn ROM + Kernel 3a and, before logging into my accounts, I restored with Titanium backup. When I rebooted I noticed I had this market issue.
To resolve the issue I flashed, without wiping data, Prime 1.5 via CMW. Booted. Then went right back into recovery and applied Clemsyns ROM again and now the market is working fine.
New market fixes this issue.
fone_fanatic said:
i had a similar issue a while ago on my streak. I refunded an app and could no longer download any apps (previously purchased and free apps). Turns out something went wrong on google's end. Head over to this support page. Fill out your info and choose the option closest to the issue your having. After i filled out that form, i went to sleep, woke up in the morning and could download apps again.
Hope this fixes your issue.
Click to expand...
Click to collapse
Will they attempt to unroot your device or mess around with the rom?
I am getting the purchase cancelled error as well on Prime 1.6. Tried reflashing the rom but still the same.
The new market works but would prefer to use the old market. Any ideas?
i remember getting this error when the developer of an app refunded my money, after that i couldnt download jack. i upgraded roms and fixed my issue.
I was having the same issue with my Galaxy Tab 10.1 after I flashed a different rom then restored the older rom. I found the solution and it worked for me after following those steps here:
http://forum.xda-developers.com/showthread.php?t=1185168
It came to me to go into accounts and sync. I looked at it for a moment then clicked my google account and top right clicked remove account. On starting market after wiping market app cache it asked me to log in with password (which it didn't before) that was it, job done!!! Google account restored on tablet and market working great for a good few days now
The solution does not work for me, still can not get free apps.
I had constant Market issues on stock 3.1/3.2, rooted and unrooted. Played with Prime for a bit and things seem to be a little better, then I installed Revolver 2.0 and have had maybe 2-3 very small issues since (just had to hit the back button or exit Market, then reinitiate download). If you're having issues, I'd recommend giving Revolver a try if you're up for it. It'd probably be a good idea to wipe data too.
Hey Guys!
After I got the recent firmware update my market crashes everytime i try to access my apps in market.
Anyone know why? My transformer has not b een rooted.
Thanks!
oppiee said:
Hey Guys!
After I got the recent firmware update my market crashes everytime i try to access my apps in market.
Anyone know why? My transformer has not b een rooted.
Thanks!
Click to expand...
Click to collapse
Have you tried clearing data for market?
Please let us know if this fixes the issue.
I have tried that, it doesn't to anything.
Anyone else have some help for this guy?
oppiee said:
I have tried that, it doesn't to anything.
Click to expand...
Click to collapse
Try this, Settings>Language & input>Choose English (United States)
Just did, tried to change from Canada to US. No luck. Very odd. I get FC after it tried to load up my apps.
oppiee said:
Just did, tried to change from Canada to US. No luck. Very odd. I get FC after it tried to load up my apps.
Click to expand...
Click to collapse
Not sure what else you can try. Another thing I can suggest is clear data for Google services framework. Good luck
Also are you rooted? What version market are you on now?
Try this version if you're not already on it.
http://forum.xda-developers.com/showthread.php?t=1329262&highlight=market
Last thing to do is wipe data and start clean.
Tried, no cigar. That is the version that is giving me grief. Very odd. it FC and gives me the process com.android.vending stopped working.
Maybe the only thing left is to do a full factory reset. Very stupid.
No mine is not rooted. Thanks for the help
FIXED! It was a bad version of Documents to go... Deleted and it allowed me to get back into my apps in market. Interesting
That seems odd but at least you're fixed
oppiee said:
FIXED! It was a bad version of Documents to go... Deleted and it allowed me to get back into my apps in market. Interesting
Click to expand...
Click to collapse
lol that's good to hear
Sent from my Transformer TF101G using Tapatalk
I'm having the same problem now. Clearing data on market and android framework followed by restarting the tablet fixed the issue temporarily only for it to happen again after a short while.
Also noticed other performance related issues, force closes, lock ups, etc. Also resulting in the same error message as the market app issue - process com.android.vending has stopped working.
Only had these issues since the most recent update from Asus.
I'm having the same issue, I go into the market, everything is good till I try and go to my installed apps. Then f/c everytime. Very annoying. I do not have documents to go. Will have to try and hard reset it when I get home tonight. Son of a *****.
Just reading this thread.... the issue isn't isolated to the transformer.... my xoom same prob, and solution....
Sent from my Xoom using xda premium
Thanks for the heads up, hard resetting didn't do a damn thing. Same errors. Google Music launch equals market crash? Maybe?
All right guys I need some input here....
I cleared market cash and data, reverted to older market, removed sd card, remounted sd card, rooted and installed prime then revolver, tried installing the newest market apk to no avail. Called google to see what was going on with my account, they said it was fine and it was the hardware. I put my fiance's account info on my tablet and it downloads famously. Factory restored and put my account back on and I get "download unsuccessful, please try again" every time on updates and app downloads.
Using my account I can go to market.android.com on a pc and push the application/update to my device and it works fine. This is a pain in the ass to do all of the time though. Can anyone help before I start using this thing for a coaster?
P.S. The market on my thunderbolt and HD 2 work fine.
**UPDATE**I just left it alone for a couple hours out of frustration and it works fine now. Must have been on google's side with the big market makeover.
Everytime I try to download anything from google play market it says it cannot with error -101. I have tried clear data, force stopping and clearing data on google services framework but nothing seems to work. It also happens on other roms, be it gb or ics. It seems my google account has been blocked?
Does anyone know how to fix this?
Thanks
Sent from my HTC Desire S using XDA
You could get the apk from another source while you wait it out
Sent from my HTC Desire S using xda premium
enigmaamit said:
It'll resolve itself over time. This has been discussed before and is a volume download restriction implemented by Google.
Wait it out, there's no other way to solve it on your end.
Beamed from the Dark Side using xda premium.
Click to expand...
Click to collapse
I thought it maybe something like that. Times a healer
Sent from my HTC Desire S using XDA
Its working again thanks for the replys
Sent from my HTC Desire S using XDA
So a volume download ban, huh?
I just reflashed the rom - had to do it twice because first time the a2sd got screwed. On the first time, though, all the apps restored and installed fine(until the memory filled up, damnit), on the 2nd go there's sh!tload of memory available but nothing downloads because of the 101 error.
Does that make sense?
And how long do I have to wait 'ere it wears out?
thx..
I don't think that the 101 error is anything to do with a download limit - unless Google use it as a general "Something went wrong" error message.
I hardly ever install new apps, so my downloads from the Market (still can't bring myself to call it Google Play) are minimal. This morning I reloaded Reaper onto my phone, signed in to my Google account and started getting the 101 messages whenever I tried doing anything on the Market.
Ran a Factory Reset on my phone, signed in again and it worked perfectly. The only difference was that the first time I enabled my WiFi first, the second time I did it all over the mobile network.
Interesting. I think I used wifi on the first time and just mobile on the second time. And then, later enabled wifi on the 2nd, too. No difference there - it D/L'd everything nicely on the first time and totally blows on the 2nd - no matter what.
edit1:
mkay, seems that the error could be related to the version of the market. I've got 3.4.6 now, but 3.5.15 seems to be needed to use the market correctly. Trying out now, will post back how it went.
edit2:
Yup, that worked.
The final verdict: Google play won't allow you to access if it is outdated. That's where the error 101 comes from.
Got the new version from there
Got error 921 after installing 3.5.15
clearing google play store and google services framework data solved this issue.
I was getting error -101 on Store updates after an upgrade to 4.0.4, and error 921 after forcing an upgrade of Google P* Store to 3.5.15. Clear data/force stop on Google P* Store and Google Services Framework, either with or without a reboot, did not seem to help. I deleted my Google account from the phone and re-added it, and that seemed to fix it.
remove google account?
That's a tough thing to ask.
To remove google account, would mean for me to do a Factory reset.
also getting 921 error on Vending 3.5.16
I got that before , but worked straight after a restart.
Sent from my Desire S using XDA
I guess its an issue with some particular builds of google play, can u check your version? I also had the same issue but all of a sudden it started working again and when i check the version play store seemed to be updated to 3.5.15..
Error 101 SOLVED
I have phones and tablets with Android 2.2 and 2.3 . Those with Android 2.3 expose the 101 error.
I disinstalled updates (Settings, Applications, All, Google Play) for Google Play
Then I cleared data for Google P* Store and Google Services Framework (Settings, Applications, All, Google Services Framework , clear all data)
Then I rebooted the phone. And it works. Download and updates work.
It works also for a Smart TV BOX from China with 2.3.1 loaded.
I seem to be having this strange issue with google market.
if I go to my apps, I only (according to play store) 1 app installed which is nit the case. Secondly, play store seems to think I have never purchased an app, eg, I have purchased titanium back up pro, but the store is yet again asking me to buy it at 4.99 where as it would usualy state 'purchased' and download. Secondly on trying to repurchase it states there was an error with the wallet, i then receive 2 emails a charge mail, and a refund message.
when i log in to the the play store on the web, it clearly shows apps that i have purchased in my account history with no price and the word 'purchased' but if I navigate manually, using search, it will state a price and ask me to pay
also i am using the same google account, i only have one.
below is an image of the error
Same problem, after cleaning cache problem disappears with bringing new one, f*&king blank page! No installed apps nor purchased asking me to buy it again. "All apps" tab is empty too. Damn wtf is wrong lol..
what rom are you using buddy?
I have the same problem.
The Google Play Market support could not help yet.
I think it does not matter what ROM on phone, this is a google play bug.
Yea i suppose, but looking on google play, its not under any known issues :/ looks like it may be a while before its fixed.
I contacted the customer support.
They could not solve the problem yet
it seems that the lost connection between Google account and purchased apps.
I sent some screenshots in Google Play support and I hope that the problem will be solved.
I advise you to contact Google Play support: [email protected]
I think if there is a lot of posts about this issue, it will speed up the solution
phew glad to see I"m not the only one. I'm hit with this as well on THREE different androids (one of whom is stock unrooted so its not my fault rofl).
http://forum.xda-developers.com/showthread.php?p=24058132
I have also realized I am not getting application updates. its rare I go 3 days without a single update, maybe its because it thinks I have not purchased any apps lol
Any chances that your phone market local data is not yet synced properly with the google play ? I have seen that my apps (free or paid) is not listed out immediately right after I do a full wipe or flash a new rom with full wipe. But it will eventually show up itself after awhile with data/wifi connections. I personally didn't know how long it required to sync back but eventually they will appear back when I access the market again after I restored my personal data back.
By the way, did you guys try to check your account and performs a manual market sync in the Account settings section ?
yes yes and yes we've tried all the normal market fixes, downgraded market, uninstalled updates etc.
This issue is visible on multiple droids I own (including one unrooted stock) and on web market as well, its definitely server side
I'll check in on this thread too lol. I'm in exactly the same position. No response from google.
Google Play error
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
mgf8384 said:
Yep....i got same problem here in UK. I wondered if it was anything to do with the ROM im using? CM9 Kang galaxy Nexus. When i try to download from my phone i get error processing purchase. When i log in to google play on my pc..i select a download and it says this item will be downloaded shortly. But the download never arrives on my phone. Dunno what the problem is?
Click to expand...
Click to collapse
It seems not the same problem. This is another google play problem...
This discussion about the problem when the purchased app not in app-list when I trying to download&install app, google play say that the app is not bought.
Google Play thinks I have not purchased any apps.
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
dude2k5 said:
I noticed that going to play.google.com and trying to install apps that way would give me errors. Trying to view my apps would have a page error. All my apps on my phone are gone, but my tablet has them oddly. Weird!
Click to expand...
Click to collapse
I have them on my phone and not my tablet! I think it might be related to market version whether or not they disappear device side. Can only assume the newest versions of market/store download the list from the server, rather than locally. Play.google.com doesn't work for me either.
Kurisu87 said:
what rom are you using buddy?
Click to expand...
Click to collapse
XWLP2 4.0.3 stock for sgs2.. Web site is blank too so not rom related I think.
Sent from my GT-I9100 using XDA
I am also having the same problem after updating to OrDroid 1.7.5 from 1.7.3 hope this is fixed soon so I can install my apps from my backup.
I'm also have issues with my Galaxy S2 and Xoom
Same problem here with my Defy. I'm on CM7.2 Nightly build.
Just started having this problem a few moments ago on my Xoom. Cannot install any apps from the play market from my PC and keep getting server error when trying to access my apps on my xoom. Not checked my Galaxy S II yet... maybe a problem with Google?
I've read just about everything I can find on this subject and have yet to find a solution. I am not sure if this is phone specific and since this is my first post, I figured I'd try the general QA forum. So here goes:
This all started when I was looking to unlock my SIM for an upcoming trip to Costa Rica. I have a stock ROM Firmware version 2.2.1. in a Samsung Infuse 4G. I had some other things in mind for later like flashing to a custom ROM, but I wanted to get some of the junk off the phone and get the SIM unlocked first. So feeling a little frisky with the uninstaller of TB, I started getting rid of some of what I thought may have been bloatware....family maps, google books, bar code reader, etc. I don't remember now if play store was one of those apps. I really don't believe I did uninstall it. If it was questionable in any way, I left it installed. But who would care right? I had the whole phone backed up.
Ok, so I see that I needed to be rooted for this. So I followed some QBking77 tutorials on YT. Got the superoneclick application and got it rooted with no problem. Then, I followed the suggestion to get Titanium Backup. I bought the paid version and did an entire backup. In the meantime, superuser updated itself and everything seemed fine. I shut the phone down and came back some hours later to attempt an unlock. After boot, I started TBackup and it was hanging on a message saying searching for license. I restarted the app and it kept hanging. It finally gave me a message to reinstall the Pro version key. Well, I uninstalled it...not knowing any better....and then could not download it from the store. The store still had these apps showing installed and purchased. This is when I began seeing the force close of Play Store app.
Ok...I'm trying to provide detail here and this is why it is so long winded. But I began looking for solutions to this issue all over the place. I saw the solutions to clear the cache and data and force close the app...reboot the phone. That didn't work. I found apk google store files and began trying to install those to the SD card. That wouldn't work. So now I got the big idea to reset to factory. I did that twice and that didn't work. Tried repeating all the suggested solutions after factory reset. That didn't work. I ended up losing my backup from before. So what's left?
I figured I would try to flash the ROM now and get a fresh start with a new OS. Well, it turns out that many of the apps I need like root explorer, need the paid version to modify the recovery files. So I found an app called file expert that is free, but I need to have a paid version to modify root files. I also saw a solution to google play which involved putting the apk file in system/apps. But it won't let me do that either without a paid version.
So I'm stuck and very frustrated. I'm caught in this never ending loop where the files I need require google play to purchase and I can't do anything to get it working.
I don't know if I'm posting in the right forum. I'm all tense about asking questions. But I'm really at the end of my rope here. I probably screwed something up without knowing it. But I see that there are alot of complaints with this force close. But many of those complaints seem to be getting resolved. The last thing I tried was to download vending 3.5.16.apk I've been putting these files on my internal SD card and trying to install from there. This is very frustrating. And it even gets more frustrating when you see the solutions can be to download something from the market. If I could do that, I wouldn't be typing this.
I apologize if this is in the wrong forum. And if you want me to take it somewhere else, I will. But I'm at a point right now where I don't care who yells at me. I'm desperate.
Thanks in advance.
EDIT: And just to clarify, everything else seems to be working. I tried all the google apps (maps, gmail, etc.) My phone works, wifi, camera, etc. I get notifications of updates....and when I accept (or when it's an auto update), google play store starts and force closes. But other than that, the phone seems to have all it's functionality intact. And now, if I go to the store via my pc, it shows all my prvious app history including installs and purchases, but says I have no device.
Same problem here
tested all solutions, but same
help please
ARDV said:
Same problem here
tested all solutions, but same
help please
Click to expand...
Click to collapse
I'm not sure how drastic you want to get...but this worked for me. Got the phone back to stock.
youtube dot com/watch?v=y1HgcZrYR_4
It won't let me post links.
try a factory reset, this works all the time for most of the problem.
flash back factory rom
jdjeff said:
I'm not sure how drastic you want to get...but this worked for me. Got the phone back to stock.
youtube dot com/watch?v=y1HgcZrYR_4
It won't let me post links.
Click to expand...
Click to collapse
i'll check the video
oyching88 said:
try a factory reset, this works all the time for most of the problem.
flash back factory rom
Click to expand...
Click to collapse
already tried the factory reset
but i can't flash any rom because i don't have clockwork mod for my phone
check this: http://forum.xda-developers.com/showthread.php?p=26581744
Try fixing permissions (recovery mode)
i also faced this problem but i fixed it easily!!
go to setting
then select application
after that choose manage application
select the tab "all"
there select the play store
first clear the data as well as cache then give it a try
if still doesnt work
go to setting
then select application
after that choose manage application
select the tab "all"
there select the play store
select uninstall update
and finally ur android market would work!!!!
Get ES file explorer.apk It works like rom manager but completely free. Start there,one of the solutions will work. Also,if you still have titanium backup folder still in your SD card,put the FREE version of the app and see if it'll find your backup. Good luck.
Imetumwa kutoka U8150 kutumia XDA
Keeping within the guidlines of the forum....I want to say "Thanks" to everyone for the responses.
In a haste, I found the vid on youtube that showed the Odin method of reverting back to stock/unbrick. This is what worked for me. I did something stupid with Titanium Backup (I think) and that's what got me into trouble.
All is (still) well, I'm re-rooted with unlock code and got all the apps needed for a flash. I'm reading up on ROM flashing to hopefully get a handle on it. Thinking of trying Zues. Just a little unsure of this backup business....like where to put the backups....my pc?
But with all sincerity....again, thanks for the responses.
I do a double backup,nandroid and titanium. But,you're welcome.
Imetumwa kutoka U8150 kutumia XDA
I have got a solution!
OK, Perhaps you don't want to see a person who has had a solution, Huh. Doesn't matter....
Here's what happened to me: I has updating my Sony Ericsson Xperia Arc S to android 4.0.4 and after doing so found my Google Play Store force closing every time I tried to turn it on. Fortunately, (or perhaps not so fortunately) I had encountered the exact problem before and spent one painful month mulling other the dull fact that it didn't work. When I plucked up the courage to try and fix I found that uninstalling the updates which can be found in Settings > Applications or apps > Manage applications > (locating Google Play Store located under All) Google Play Store > Uninstall updates.
So when I tried to do the same this time, IT DIDN'T WORK. What I gradually found out what I had done was uninstalled Google Play Store because as I had recently updated my whole device, it had worked it's magic on the Play Store. After what seemed like hours getting worked up into a frenzy and searching the web, I found a download link that downloaded the play store back on to my device:
I'm not allowed to write links so on your mobile device search for 4shared and then write Google Play Store.apk into the toolbar making sure the subsection selection is under files (you'll understand once your on the site). You want to pick the one which has the developers name: xurupita_zorro
(Its more convenient to download Google Play Store from your phones inbuilt browser as you wont have to muck around with files... Also, the link requires you to sign up, but I would suggest that you do because it lets you download games and apps for free... but that's irrelevant.
Anyhow, you could always try and download it elsewhere.
Then I opened it up and realised that it too was force closing, and of course you cant install updates on a Google Play Store which never updated. TROLOLOLOLO, not funny.
I Shut Down my phone for a very restless night and when I woke up this morning, I found that it was working fine and I could search the store beautifully!
So, My top tips:
Chillout as things fix themselves normally
Chillout as things fix themselves
Shutdown for the night
try uninstalling updates but be careful if you recently updated device
also the play store can be viewed online
Hope for the best,
Will :highfive:
Don't know what is going on but I can't download app files. Recently updated system on Moto E4 v 7.1.1 and dl's were working.
Tried to download F-Droid and it would not respond. Searched every possibility with no luck. Enabled the proper tab in settings etc. Went to XDA site to try and download an adblocker and it shut down the XDA app after the tab was ena led for settings. This happens on anything I try to do on this app. Immediate closeing of XDA. With any other apk file the thing just does not download. Nothing in the app tray. Just blank. I've tried everything but I'm not an advanced user. This happened once before and I had to reset to factory settings. Would not want to do this again but as they say... whatever
darun083 said:
Don't know what is going on but ......
Click to expand...
Click to collapse
Did you subscribe to a conservative YT channel/website or even watch a video at some point?
Sorry for the delay responding. I don't know what I did but the download problem has been corrected. apk files have successfully installed. I wish I knew specifically what the answer is as I mentioned this happened once before. Thank you all. I'm pleased to be part of this community.