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Iv had the AT&T One X since the 4th and so far I love it! I haven't had any wifi issues or bootloops or anything, the only problem I'm having is the phone will randomly lose signal completely (0 bars, little x next to the signal) and wont get it back unless I put it into airplane mode and turn it back off, or reboot the phone. In the 6 days Iv had it it's lost signal 3 times, once on the road where I normally get at least 3-4 bars, and the other 2 happened at some point over night while I was asleep. Has anyone else been having this problem? Also do you think it's a software/radio problem that can be fixed in a update, or would it be hardware in which case I should take it to the store and exchange for a new one.
I've had this problem myself. Had the phone for 19 days now and I think it's happened to me 3 or 4 times.
I can guarantee it's fixable with a software update, even if the problem is hardware-related. At the very least, the software could detect the lack of signal and automatically cycle in and out of airplane mode to fix the problem without user interaction. But I'm sure whatever fix we get will be much more reliable than that.
WHEN we get the fix is another question...
Thanks for the reply. I figured it might be a software issue since you can cycle airplane mode and get it back and I don't really want to take it down to the AT&T store for an exchange in fear I wined up not able to set up gvoice or start getting wifi issues and the like lol. so far the signal drops are far and few in between making it an annoying issue rather than a critical one, and I read we've got root now so even if HTC/AT&T twiddle their thumbs and pretend nothings wrong I'm sure the community can save the day lol
I would swap it out Azure. My first HOX did exactly this, and I saw it reported elsewhere on a number of other devices. To me that says it's most likely a bad radio flash on some handsets. I suppose you could try and flash the RUU that was posted, as it most likely includes the radio as well.
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts. My replacement works much better (or rather, how it should've from the beginning).
agentdr8 said:
I got tired of all my calls going directly to VM without ringing. And not being able to send out texts.
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Was this problem intermittent?
My phone has been doing this randomly, except it never went to voicemails, just hung up after like 30 seconds.
Wondering if I should switch it out also.
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
usfslacker said:
Had this problem for a day. Took my phone to the at&t store and they changed out the sim card and I haven't had a problem since.
Sent from my HTC One X using XDA
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I never thought about the sim card being a possible problem...might run up to the store when I get the chance and swap my sim out and see if that fixes it, if not I'll just swap the device out and hope all's well
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
Yeah it's only happened to me twice since I got it on the 4th... it'll be very hard for me to convince them that there's an issue haha... maybe I'll head down there if it happens at a time when I'm not in class or something. I'm sure if I mention returning it/their policy I'll get a swap.
agentdr8 said:
The CSR actually swapped a new micro sim first, since the one provided via online sales was an older one (most likely from the iphone 4/4s batch). It didn't seem to fix the problem though.
And yeah, the problem was very intermittent. One second it would be working fine, and the next it would show the "x". Sometimes the bars would come back immediately, other times it wouldn't until I rebooted or cycled airplane mode. Luckily it happened while I was at the store; it's much easier to convince a sales rep to swap a phone when they can witness the issue(s).
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next time my phone drops signal I'll take it into the store and see about a sim swap in hopes that'll fix the issue if not then I'll reluctantly swap the unit out (I've grown rather attached to this one xD)
**EDIT**
strange...woke up today and my phone completely lost signal again, normally there's a few days between each event but this is the first time it's happened twice in a row =\
So it happened again, I'm going to go get it switched... but it says on the Mobile network section of settings, "Disconnected because service is unavailable."
There is clearly almost full signal strength, and I have never been without service where I live.
I was expereincing constant network drops all of yesterday due to an outage. However, it's back to normal for me today. So it may be possible there's an outage near you as well.
I think it is more AT&T than your phone. I was in down town buffalo at a swim meet with 5 bars of hspa+ on my blackberry bold that has a great radio. I had data but it was slow dial up slow. There were maybe 100-200 people at the meet and it was at a community college. The only other time I had this was when I was in a car that was driving by the buffalo bills stadium. Voice worked but I had no data. I guess too many people using their cell phones.
Definitely not AT&T, my SE Xperia x10 worked perfectly fine, never had any trouble with signals.
I also encounter the intermittent signal drops on my 4 days old AT&T one x.
It seems to me that the One x doesn't hold signal as good as the iphone, my 4 and 4s usually get around 2 bars in some really remote locations of the building I work. But the One X just drops signal completely. I'll see if I can do a sim swap like some others suggested.
I'm starting to think it could be an issue with lte phones because the same thing was happening to me on my galaxy note with 2 different sim cards and 2 different devices and now it's happening on my hox
Sent from my HTC One X using Tapatalk 2
it has happened to me 3 times in 5 days. All 3 times I was either:
1. in a poor reception area and it came back on its own, i did not have to use airplane mode.
2. was using BT streaming in car and using car charger, once car charger was unplugged, signal came back.
One X has issues
Definitively problems with the phone.
I have three.
They just drop signal completely. One will work, the other will not. Only way the signal will come back is if you turn the phone on and off again. I love everything about this phone....except it isn't a very good phone.
Also, typically when I turn the phone back on, that is when I get my text messages. Nice.
Yeah I figured out it happens when I lose signal (a couple buildings on my schools campus don't get reception), and then the signal won't come back until I reboot or airplane mode.. this is after a sim swap.
Oh and do I need the box my phone came in to swap it?
Sent from my HTC One X using XDA
I have had this issue as well being on the Rogers (Canada) network. I started a thread as well and my theory is there may be a hardware issue reading the SIM cards.
Every now and then I get a "preparing SIM" message pop up on my screen. Also, I lost signal once and in frustration I slapped the phone into my palm VOILA! signal came back full.
This is the second One-X I've gotten from Rogers so there may be a design flaw somewhere. The problem is this behavior only pops up intermittently and cannot be recreated at will. This makes troubleshooting very difficult and practically unprovable in the eyes of providers.
Hopefully there are more reports of this problem and the carriers push back on HTC to resolve the problem.
i recently updated to 4.0.4 thinking (hoping) this would fix the problem but it has happened twice since... doesn't feel like it is happening as often but i can't sit there and stare at the bars all day either... my preferred network mode is always on cdma... NOT lte/cdma even though i frequently travel to 4g area...
more info:
in our house (non 4g area) my phone sitting next to my gfs rezound she will have 3 bars i will have zero to one but can make clear calls with no problems...
also, is there a program that monitors when we lose data signal so when i go into vzn i can show them the problem... the chances of going in there and showing them grey bars would be slim since it's random
i need some clarification... i see people talk about radio updates and low signal strength... was 4.0.4 supposed to fix this problem or is this a hardware problem and i need to exchange my phone...
there is some talk about bad batches... phones put together in china or korea... has anyone actually clarified this... my phone was manufactured in korea
Grey signar bar indicates that you dont have a connection to Google's servers.
Ok. Why does it go in and out? Is it typical? Is it a nexus problem?
Pretty sure when my phone goes out my gfs phone is fine.
Way to be informative.
Realistpm said:
Ok. Why does it go in and out? Is it typical? Is it a nexus problem?
Pretty sure when my phone goes out my gfs phone is fine.
Way to be informative.
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I'm fairly sure it isn't constricted to the GNex as I have an HD2 on CM9 with the same 'issue'. However, I've always thought it's in some way related to background data. When this is disabled, the bar is grey, and when it's enabled it's cyan.
So, again, to clarify... Everyone with a gnex is supposed to have this problem and the 4.0.4 isnt going to fix it?
someone mentioned replacing sim card... has anyone else replaced their sim card to fix this problem
Hello!
I recently changed the battery of my Nexus 5. Since then I am not able to receive 3G signal. Edge an 4G works fine, just no 3G.
Any ideas on this?
Thanks in advance.
Maybe you didn't "click in" one of the cables? https://d3nevzfk7ii3be.cloudfront.net/igi/Ow5XkEbZkIXCA63P.medium the white and black one, as barely seen in this picture.
I already checked. Both antennacables are fixed as they belong
Is the SIM still active? Maybe you have a different network mode enabled in settings? (Like LTE only)
Nope, everything as it should be
Also in battery stats it shows that I have really really bad reception most of the time
I just got a new xperia z5 and I'm using it on att but my phone signal is always showing zero bars.
I get data but incoming calls sometimes don't go through or go through after 2-3 rings.
The signal shows bars when I make outgoing calls but then disappears quickly thereafter. I thought it was maybe WiFi calling enabled but I don't even see that option anywhere in my phone and this happens when WiFi is off too.
This is a very strange phenomenon and can't find any answers anywhere. There is also a small circle with a line going through it on the notification bar, not sure what that is.
Does anybody know what's wrong ?
Small circle with line indicates "do not disturb" mode is active. Its under sound or notification settings, can't remember which. For signal status, check APN. Also, is your IMEI for this phone the Z5 one or an old AT&T phone? If AT&T has your IMEI for the Z5 it will register on their system as an old phone since they don't have Z5 in portfolio. I had to give them an old IMEI off a LTE device from AT&T because it was showing as a P series phone in the system and I was only getting 3G, no LTE.
Just noticed the small circle was for sounds. Thanks
I am getting LTE which is weird because it just not showing any bars on top but the lte works.
No one else has issues with their signal bar on their xperia z5?
This is really strange and can't figure out what's wrong with it.
No issues with the bars per say but definitely issues toggling networks, especially with 3G prefered mode. When 3G prefered selected I only get mobile data when H+ icon shows next to the bars. 3G, 2G and H don't work! The phone sometime takes up to 10-30 seconds to toggle to H+ and be connected. This drives me nuts! Do you guys experience this as well? Today I got no signal at all (no bars, nothing) for two hours.
Stamina is off and I have proper signal.
SFR France btw.
Try to toggle LTE off.
This sounds like an issue I had with a data only SIM in Japan with my S6, except no 2G network was the cause I think, not sure what would cause it on AT&T.
Sent from my SM-T710 using Tapatalk
It's strange because I show full bars when I make an outgoing call or right before someone calls me, all the bars fill up. But it takes 2-3 rings on their side for it to ring on my phone.
And after the call it goes back to zero bars. But I still have the lte sign there.
Is there a way to update the gsm radio?
Same issue here (Z5 on ATT). I get one bar consistently when the phone is idle with the bars filling up when making calls, sending texts, etc., but I do get full LTE speeds and haven't noticed any other problems... I did look at my account, and the Z5 does show up as an "unknown device".
I tried changing APNs from "Attnextgenphone" to just "ATT Phone" but it didn't make a difference...
Sent from my E6653 using Tapatalk
I am glad I am not the only one with this issue. At home I get one bar with wifi off and with wifi connected I get zero bars until a call is made or received.
I am located in NYC and have the 32.0.A.6.152 rom and the baseband is 8994-FAAAANAZQ-00029-16
bigneeker said:
I am glad I am not the only one with this issue. At home I get one bar with wifi off and with wifi connected I get zero bars until a call is made or received.
I am located in NYC and have the 32.0.A.6.152 rom and the baseband is 8994-FAAAANAZQ-00029-16
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Exactly the same here (FW and baseband). I'm in CO and I do sometimes get full bars outdoors, but it happens randomly... It's almost for sure a problem on ATTs end considering that they don't even recognize the device on their website.
Sent from my E6653 using Tapatalk
Is there a newer baseband that we can upgrade to that will fix this signal issue?
Or de we have to wait till the marshmallow upgrade comes out.
bigneeker said:
I am glad I am not the only one with this issue. At home I get one bar with wifi off and with wifi connected I get zero bars until a call is made or received.
I am located in NYC and have the 32.0.A.6.152 rom and the baseband is 8994-FAAAANAZQ-00029-16
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Click to collapse
Hi, it's a high probability that you are seeing bar fluctuations as you suggest because your phone is actually changing bands during this time, because the cell tower pushing your call etc doesn't have the signal strength to push LTE.
As for the OP if his LTE/4G shows higher bars as soon as he is using the internet this is a different issue, and strange maybe faulty hardware.
I would recommend you all go somewhere where you know there is good coverage, even with another phone if possible and see if you still have the same issue.
---------- Post added at 07:21 AM ---------- Previous post was at 07:18 AM ----------
bigneeker said:
Is there a newer baseband that we can upgrade to that will fix this signal issue?
Or de we have to wait till the marshmallow upgrade comes out.
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Mate I am not sure the phone suffers from signal issues, I have had most of the Z series phones, all have the exact same signal strengths for me at various locations, and the phone has better coverage than other manufacturers as well, when I compare to other friends in super low coverage areas
Hey @bigneeker,
Just wondering if the MM update has fixed your signal issue.
For me it hasn't, but if it did for you then it might be a region issue (mine was Singapore, but I flashed the MM update for Germany).
Cheers,
-4Strings
It didnt for me
I noticed it too. Sony xperia z5. I use the quick LTE toggle and when LTE is on, all my bars are greyed out, but when LTE is off and I'm on H+ and 3G then all my bars are lit up.
xslikk7 said:
I noticed it too. Sony xperia z5. I use the quick LTE toggle and when LTE is on, all my bars are greyed out, but when LTE is off and I'm on H+ and 3G then all my bars are lit up.
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Same here. Also, whenever I lose signal or inexplicably switch to Edge, toggling the LTE switch off and on seems to fix the issue.
I compared the specs of the Z5 and the specific bands/frequencies AT&T uses, and the problem might be the frequency that they use on Band 12... I don't know.
I don't know about European carriers, but since T-Mobile uses a different band for its LTE, then that might explain why this issue is not that well-covered in the US (though I can't confirm that).
Cheers,
-4
Sent from my E6653 using Tapatalk
I'm in Ireland and my signal suddenly went from H+ to Edge then no service. I haven't came across another person with the same issue, my signal goes between H+ and no service most of the time is no service. Tried 5 different firmware and custom rom nothing changed
Starting about two weeks ago my phone started dropping 4G signal down to 3g with no apparent reason. This is in the same locations that I've been in multiple times in the past and had excellent connectivity. To make it more interesting, my wife has the exact same phone purchased on the exact same date. standing next to her she will be on 4g and I will be on 3G. This is on the Verizon service. So far I have been to Verizon and replace the SIM card. Reset data connection. And done a factory reset. If I cycle the airplane mode four five times in a row many times but not always it will restore 4G service. Any guesses at all?
Open 'About Phone' under settings on both phones and compare various versions. One may have received a new update before the other.
Ever since the March retail update my signal indicator seems to constantly bounce from Edge to H, H+ and LTE(xt1955-5 on TMO). When I am in an area with good reception(I live deep in the sticks), the download rate(1-4 MB/s) does not waiver despite the signal indicator changing every 10 seconds. When reception is known to be sketchy, and it indicates I have LTE, I am still lucky to get 100 KB/s max down.
Is your phone rooted? If so, what ROM are you using?
Some ROMs (and perhaps stock firmware) have an option to choose the preferred network type for your phone to connect to. Perhaps the setting was changed to 3G on your phone.
Replaced
Never did get to find out what the problem was. I was able to get a warranty replacement. Thanks for all the suggestions. I did look into most of them. I think it helped me get the warranty service expedited by saying that I tried all these various things. My wife's phone in mine are on different software versions. However my replacement phone, which I'm presently using, had the same software version that I had problems with before and it's working flawlessly. So it ended well but I still have no idea what happened. Thanks again for all the help and suggestions.