Just wanted to say hey to my fellow android enthusiasts, as stated I am a VZW tech support agent and just wanted to welcome you guys to ask me questions if there is ever something you feel I may be able to assist you with and at the same time be an asset for me because you guys may have fixes I'm not aware of. I love talking tech and and am running a rooted gnex plus I've worked at the retail store and owned many of the phones that have been out over the last year, and I know there's always something to learn. So with that being said please subscribe to this thread and see if this can be a useful tool of information for myself and you guys, the consumer. Thanks and appreciate any feedback!
Tap'd like a boss!
Need help from you
Kochoa940 said:
Just wanted to say hey to my fellow android enthusiasts, as stated I am a VZW tech support agent and just wanted to welcome you guys to ask me questions if there is ever something you feel I may be able to assist you with and at the same time be an asset for me because you guys may have fixes I'm not aware of. I love talking tech and and am running a rooted gnex plus I've worked at the retail store and owned many of the phones that have been out over the last year, and I know there's always something to learn. So with that being said please subscribe to this thread and see if this can be a useful tool of information for myself and you guys, the consumer. Thanks and appreciate any feedback!
Tap'd like a boss!
Click to expand...
Click to collapse
First of all thank you for taking questions. I am a verizon customer and have had the galaxy s3 for about three months now. I have had on and off reception problems since I got it but I was able to fix those problems with re-flashing os, but it is starting to become more of hassle and problem to have to do that all the time. More frequently now I lose signal and then get it back, every day this happens and I even missed calls from my family and jobs that I wanted to work for. Also it has not been only my phone but my wife's also, hers is even worse then mine and does that same problem every other hour now. I since have called verizon and talked to some nice support people about it and we went through the whole tech side and I have done everything possible to fix it software wise, so she reset the network to both of our phones but still no go. Now I have my first replacement for both of us and new sim cards in the mail.
update: I received the new phones and sim cards, everything was working well as I thought it would being the first time booting but after six hours the reception went hay wire, again.
My question to you is what steps can I take to getting a replacement phone that is not the galaxy s3. I talked to a lot of people and they have admitted that the reception was a problem with the s3 and that the Note 2 was built with a better antenna because samsung knew about the problems with the s3. I am a very nice person but I would love to have the Note 2 with the better reception. What can I do?
Related
Some guy is filing a class action lawsuit against T-Mobile and Samsung for being so dumb about customer service in regards to Galaxy S owners. Anyone on Big Blue as obsessed as we are? Could use some support.
Expert and hobbyist whiners alike should follow the link below to check out this lawsuit stuff.
http://forum.xda-developers.com/showthread.php?t=912480
I want to say I remember someone doing this for AT&T/Captivate possibly re: GPS. I honestly don't think that caught any traction, and I'll be surprised if the TMo/Vibrant one does.
It will catch traction if someone can show harm. I think after 6 months of promises to fix GPS, that there is finally some momentum. The big problem is that GPS has been really hit or miss for everyone. Couple that with a lack of credible data - How many people have been able to run the same MyTracks on the Captivate and then do the same on another phone and show a clear problem?
After that, have they tried to get a refund or out of contract and failed? Now if they try to get AT&T to replace with Atrix or other Super Android phone and AT&T refuses, then you have grounds.
But now people are finally pissed. Samsung is bragging about how many phones they sold and then they fail to support them. I think the tippig point has occured
Hey all,
Not sure if this is the right place to post this, but I had an idea a few weeks ago and decided to see if anyone would be interested in making this a reality.
Basically, I've been giving away free help to locals who are having issues with their android-based phones. Mostly it's factory resetting or telling people they can't use their Verizon phone on AT&T. But they really appreciate it because its a human interaction. I feel like one of those Mac geniuses (except I'm not trying to sell anything, my help is free, and I would like to think I know a little more about my product).
So the goal is to offer free tech support locally to anyone who buys an android phone. The idea being to compete with apple care, but make it a free service. I know a lot of you know a lot more than me about android, and there are times when I could use some help.
If anyone's interested in joining some sort of group dedicated to helping people with android locally, let me know! Hoping I'm not the only person who wants to help out the noobs
Thanks!
Ben
Ps - The way I started this was posting an ad on my local craigslist offering free tech support to anyone who owned an android. Gotten about 5 hits in the past week and I'm in a very rural area.
Bump. 157 views and no replies at all? Any thoughts at all about this idea?
Sent from my Transformer TF101 using XDA
What happens when you hard brick their phone?
You fix it lol. I've done it. Just have to read before you jump into anything, all the info is out there (thanks I'm no small part to this site).
Also, update: just got our second member! Woo Think I'm going to organize this via Google + for now.
Sent from my Galaxy Nexus using Tapatalk 2
Bump. Decided to try to run this through google+. Maybe that weird social network will end up being useful after all
xxBrun0xx said:
You fix it lol. I've done it. Just have to read before you jump into anything, all the info is out there (thanks I'm no small part to this site).
Also, update: just got our second member! Woo Think I'm going to organize this via Google + for now.
Sent from my Galaxy Nexus using Tapatalk 2
Click to expand...
Click to collapse
Not always possible. What happens when you accidentally pull the cord out of the phone while flashing bootloaders (say, when upgrading a cappy to ICS). Or do you not mean that kind of help?
Herp derp Captivate Tapatalk 2
Ooh no, I do mean that kind of help. While I've never played with the captivate, I would imagine either be ready to fastboot or (easier) be really careful with other peoples' phones.
I think I've decided to scrap this project. While I have started to get a few locals interested recently, they really don't know enough to be useful without a lot of help, and after working full time, I just don't have enough energy for this. If someone else wants to take over the lead on this, I'd be happy to help, but I just can't take on this much extra responsibility right now.
And let's be honest, we've already got Android geniuses: our devs right here.
Sent from my Galaxy Nexus using Tapatalk 2
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Boss428man said:
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Click to expand...
Click to collapse
Such a great post :good:
I totally agree and I think this will catch their attention way more than anything we can do online. I'm in.
Wont do anything different. They'll tell you the same thing they told me after I filed a BBB complaint against thrm for my X2. "Your totally right our phones blow, so let me early upgrade you or do ypu want to terminate your contract for X amount of money?"
mike86325 said:
Such a great post :good:
I totally agree and I think this will catch their attention way more than anything we can do online. I'm in.
Click to expand...
Click to collapse
Thank you for the kind words, Its the same angle I talk to Verizon about on the 28th the day that they said the Unlimited Data was gone.. I told them that I found out from everyone but them and how they didn't inform me in any way.
We need to get more people on the non informed purchase angle. They make no mention online or anywhere. Sure Pocketnow and like sites do but they are not selling us the phone. Their image is even worse now that Corp and Tech release 2 different statements.
I really hope this gets unlocked easily because I really like the phone really nice feel to it.
This is a good approach. As someone who pitches in with customer service/support for a tech company, it's often the "nice" people who get better responses, and the quantity of requests can have a bigger affect.... way more than one angry person ranting and raving that you can just write off and ignore.
Also, it's still a person at the other end of the line. They probably are not aware of the situation or don't like it either, but it's their job. It's the people at the top that usually push down these horrible policies, the bean counters and such that don't have to deal with the angry public.
I work at a major utility. Please remember that if you call be nice to the customer service representative you are taking to. They are only the messenger, please remember that. They are not allowed too much latitude with what they can do for you. The reason for your call is logged and reviewed by the management of the company so if you call constantly and take up customer service minutes over the locked bootloader you WILL have an impact on daily business and cause management of the company to fix the problem. Calling customer service works.
Sent from my ADR6300 using Tapatalk 2
Boss428man said:
Ok I am just going to throw it out there. Please just hold the waves of "can't" and "not gonna work" negativity is just a waste. There are ways to get your voice heard that have worked for me in the past and here is my suggestion. The more the merrier!
Problem is Verizon put a encrypted bootloader on the Samsung Galaxy S3. The bigger problem and the angle we should have is they sold it to us with out letting us know their difference. News of the other S3's sold around the world painted a clear image of what we were getting into... "The same phone." Samsung had used their brand to deliver one device between all networks. Yes there were some cpu changes due to networks but that was noted everywhere. Verizon always note differences in how great there network is and the plus's in their service over others but nothing on the one change they had done to the Galaxy S3 vs the entire world. Obviously because its a negative. Their sales model was we are selling the Galaxy S3 and since we thought we were getting the same product we ordered it. Thats pretty big. Complaining here on xda I think is a waste.., the petition... I did sign btw but unfortunetly is just noise to Verizon. Everyone has to call with the general attitude of being frustrated like they have not been honestly sold a product and that trust was broken.
Don't get mad, don't start going threatening to jump ship... say that this really has broken our trust, don't mention technical info or just lightly because they are not going to have a clue. Say that they made no mention anywhere nor any employee informed you that their device was locked down vs any other and that they do a great job of letting you know market, network, and service differences but didn't lift a finger to let you know about the phone difference being a negative. Lastly listen to what they say as frustrating as it may be and say you want to find a way to rectify this what ever it takes.
Don't make calling your daily task, but just call when you have time... IE ride into work, ride home. Talk to the cust rep and when that fizzles ask for a super. Hang up call again then explain the same frustration and how you even more frustrated with the crappy response the previous rep and that its not acceptable. Just keep asking who you can talk to. If half there customer support traffic is from the locked bootloader and misleading sales thats going to send a pretty good message plus everything else thats going on with news online.
Lastly you could even email them, the more the better. The whole deal here is the message needs to be going to THE MAN... Big Red. Not the message being found out by the man reading it in off of some blog. The additional traffic to their general daily cycle work will send a strong concern message but with the same message of being misleading sales starts to make it a big deal. If this goes mainstream that can be very threatening. There is no guarantee it will work but the more headlines of frustrated and upset customers is really bad for them. No business wants to be linked to upset mis-informed customers...That is a trust issue in the Verizon Name.
Side note: This refocused energy may also help the DEV work with less noise and clutter. Everyone wants to help which is cool but so many none useful comments. If it was that easy these guys would have already done it. Lets let them reverse engineer things while we use our energy usefully to stir things up on the other end.
Click to expand...
Click to collapse
I feel for you guys. I really do. We've tried everything with the One X but to no avail. Good luck with your attempts. These carriers need to remember who gives them their money.
Sent from my HTC One X using xda app-developers app
manchild83 said:
I work at a major utility. Please remember that if you call be nice to the customer service representative you are taking to. They are only the messenger, please remember that. They are not allowed too much latitude with what they can do for you. The reason for your call is logged and reviewed by the management of the company so if you call constantly and take up customer service minutes over the locked bootloader you WILL have an impact on daily business and cause management of the company to fix the problem. Calling customer service works.
Sent from my ADR6300 using Tapatalk 2
Click to expand...
Click to collapse
Thank you for the comment and good to hear your advise!
Ok now we really have been miss sold. The answers I have recieved from support are well making there position worse they said that not only the bricking of devices but that these open devices would take down their data networks do to use. If that is the case why release the "Developer Edition". Everything will break lose anyway. We all pre-ordered thinking we got a unlocked Galaxy S3 and now with out any word of additional editions they try and fix things...?
Where was an unlocked phone advertised or even realistically expected?
It sucks but VZW is so big and doesn't care at all, and won't suffer much from it.
Sent from my AT&T Galaxy SIII (SGH-i747)
yes it was expected since EVER model that has been released thats att tmo sprint international korean and us cellular ALL are unlocked.
Thats it it wasn't printed that it was locked it was advertised just like the other Galaxy s3's... They were sell you the same Galaxy S3 with the same experience you would expect unless other wise noted... which it wasn't... They should just offer to unlock our phones and void the warranty. Simple fix and essentially the same thing they have done with the Developer Edition and it would save them some returns..
hi. am new to both xda & cellphones. have had a casual interest since 1st one i bought a few yrs ago but have never really dug deep. recently, as a means to supplement my income i started buying & selling some phones. thot i knew a little about them! lol well, because i don't like getting ripped off & would never want that to happen to someone else that buys one of my phones, i quickly learned theres a WHOLE lot more to know than i ever imagined! so i started reading everything i could find online to help me. thats why im here. recently purchased cdma ws to be able to unlock & flash phones as an additional service & as another way to supplement my income & my goal is to eventually have my own store that does it all, from providing carrier service to repairs & everything in between. the problem is i dont have much of a computer or technical background & am virtually clueless when opening up cdma ws. i have looked at several youtube videos on the topic but that takes a huge amount of time weeding out the bad ones. also, i have a couple different phones that i've played around with on the software(cdma ws) in an attempt to figure it out with mixed results. two phones in particular im working with are a samsung galaxy s4 us cellular & an htc droid dna verizon. the s4 i purchased off swappa's boneyard advertised as a bad esn. did so with the intention to sell as is and while waiting i figured i'd try to repair esn. come to find out after having run esn on swappa(comes back whitelisted), ting(says only "can't be activated on their network), and checkesnfree website where also comes back whitelisted. have called u.s. cellular and i somewhat remember them saying that previous acct holder owed balance. they had to dig for that info. been a couple wks since conversation. the htc is clean, never activated, never used. would like to flash both phones. the s4 to boost & the htc to pageplus but not definite on either. any and all help would be greatly appreciated. dont mind just getting "clues" or hints as i really enjoy trying to figure it out on my own. thanks in advance!
Hi, thank you fro using XDA Assist. Our mission at XDA Assist is to point users in the right direction to get help on their device's. What you're asking is way outside the scope of XDA Assist.
Thread closed.
Hello xda. Good day.
My purpose of creating this thread is because I have a very limited time to buy which phone I will get to cherish my memories while inside japan.
My uncle and I decided to visit my sister and my neice in Japan this January. Today is now in the month of october so I have still three months left to save money on one of these devices.
I searched each of the specs and I find it very impressive. Actually I have an I9505 before but I sold it over an iphone 5S. Well I don't like apple but I need this for imessage to communicate with my family (they don't like communicating with messenger though).
I have only a limited time in japan so I have to take a memory as many as I can even though the mind is the best memory to have (lol wtf? Just kidding).
A thought of a user of these devices will be greatly appreciated. Thanks. :good: I might be back to Xda soon in no time
I have a thought getting a G3 too (if any circumstances changes unexpectedly), but let me see your thoughts.