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Ok i have had to exchange my Fuze 2 times now..while going through the process on the phone to exchange the second device they told me that this refurb would only have a 30 day return..they said it because ive done too many exchanges..this fuze was a warranty exchange device upgrade from a tilt i returned a few times and they offered me a fuze..but i have never heard of such a thing..ive talked with plenty of people who have returned fuze after fuze and tilt and tilt because of recurring issues..even the refurbs coming defective or damaged..should i call and demand that this refurb follow normal guidlines as far as warranty length as all other refrbs or just let it go and if it fails me in say 2 months give it a shot and gripe then?
Hmmmm... Seem to be lacking in some important info
1) Did they tell you that you only have a 30 day warranty period? or that you simply have 30 days to return in? There is a difference.
2) Most places will only let you "Return" it within 30 days -- and even then that's a courtesy, not required by any federal law in the US (State laws may vary). I'd be careful to demand anything laws wont back you up on, it'll only hurt future interactions with the company as they write notes on everything.
3) In the days of the Tilt companies were not on such a crunch to penny pinch.. It could be a change in policy to try and stem the losses from 'abusive returns' (Not saying you are, but there are a LOT of people that return a phone thinking it's "Defective" when it's user error, e.g. I had a customer return an LG incite because WiFi didn't work -- the real reason was that he didn't know if he used WPA/WPA2-PSK and what encryption method he used so he couldn't get wifi to work at his house)
no they said it a 30 day warranty instead of 90 day..i have a feeling its just loss prevention junk..but seriosuly its htc..its bound to crap out and i think they should understand that ..im considering just getting th refurb that comes and selling it and buying a new one and picking up a new contract because im sure the fuze 2 is gonna suck (i NEED dpad) so i could go another year with the fuze...
How many exchanges have you done?
i got the fuze in december..exchanged it in feb and now exchanging it again today (called today)
pazookie said:
i got the fuze in december..exchanged it in feb and now exchanging it again today (called today)
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It's fine. Your warranty include 1 year parts and labor from the day you bought it. It doesn't matter if the fuze is being exchanged multiple times as long as the damage is a manufacturer defect or error.
FYI - Just because you exchanged it today doesn't mean the new warranty starts today. It's still the day you purchased the Tilt even though they gave you a Fuze since it is a warranty exchange.
no i got the fuze as a warranty upgrade as i stated previously..therefor when i got it first it was a refurb with 90 day warranty only
oh and the tilt warranty expired in deceember..a few days after i got the fuze
pazookie said:
oh and the tilt warranty expired in deceember..a few days after i got the fuze
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Haha Nice, then yeah. Refurb warranty is 90days from the first Fuze you got which is in December. That means sometime within this month is when your warranty ends unless the customer service rep gives you an extension which i think you stated 30 days.
you totally didn tread the thread loo..they are stating that this next refurb will only have 30 days instead of 90 because i have returned too many..which is rediculous because i have talked with people who have seriously returned 4 in 1 week...so that is the dilemma..can they do this? i was going to call and demand from a manager that i recieve the same terms of warrsnty that any refurb should and not some special crippled warranty..
I actually just warranty exchanged my second one on Monday, just received it yesterday. So counting the original this is my third one. On Monday they told me that I still had 1 year from the original purchase date or 90 days, whichever is longer. My purchase was in November so I still have that much left on it. That is their policy, don't believe it's changed at all.
What's funny is the phone I got back from them already had HardSPL on it, so I know one of you guys had it. I'm thinking our warranty returned phones just get traded back and forth all the time.
pazookie said:
you totally didn tread the thread loo..they are stating that this next refurb will only have 30 days instead of 90 because i have returned too many..which is rediculous because i have talked with people who have seriously returned 4 in 1 week...so that is the dilemma..can they do this? i was going to call and demand from a manager that i recieve the same terms of warrsnty that any refurb should and not some special crippled warranty..
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Since your warranty has ended back in December, AT&T's obligation to repair anything pass that point has ended. Since you were getting an all new hardware device they gave you a new warranty which is the 90 day refurb warranty.
As a consumer you also have rights. If they give you a defective phone, you have the right to return/exchange your phone within a time frame. Since you have been receiving defective phone after defective phone, you can request an exchange, get a different phone (i.e. Samsung Epix) or push for a brand new Fuze in box.
Now take it from AT&T's point of view. If a warranty has already ended, and someone keeps returning an item claiming it is defective. This is a loop hole to maintain a lifetime warranty. All they have to do is keep claiming it defective and they will receive another phone with a new warranty. This is why after your original warranty expires (which was the refurb Fuze in December) their obligation has ended.
ya but can their claim that this refurb thats on its way omly holds a 30day warranty instead of a 90day really hold up? or should i tzke my chances and if by chance i need another replacement in 60 days hope they exchange it
They are obviously under the impression that you are trying to commit fraud with all these exchanges and are digging in their heels. Could you prove yourself right that the phones were indeed defective and demand the full 90 days ? Probably, but the burden of proof would be on you.
I have been in business a long time and learned early on. " Right is right and wrong is wrong, but 95% of the time, the one with the most money wins "
I have had to send my fuze back three times.. so far my fuze has been stable for almost two months now.. (knock on wood).
What I think that sucks is you can exchange the fuze for a new one withing 30 days, after that then you recieve a refurb which is a crock of crap... but thats life.
Tvos
pazookie said:
ya but can their claim that this refurb thats on its way omly holds a 30day warranty instead of a 90day really hold up? or should i tzke my chances and if by chance i need another replacement in 60 days hope they exchange it
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Actually the 30 days is a trial period. Your warranty for the Fuze actually started the day you got your first one which is back in December and lasts 90 days.
Apparently AT&T can change their policies at will. I had a Tilt, had to do 6 warranty exchanges over one year. On the last exchange I was told they would upgrade me free to another phone, since I had so many problems. Well, the Fuze was about to come out, so I asked if I could call back in a couple weeks to do the upgrade. They said yes. When I called back, I was told that not only would they not give me the free upgrade, but I was also no longer able to exchange the Tilt at all, even though I still had a few months left on the original one year warranty. I even called back a few times thinking I would get someone nicer, but no luck. They refused to honor the remainder of the warranty.
Please keep in mind that all the exchanges I did were for completely valid reasons (microphone didn't work at all from the time they sent it to me, phone started dropping all calls etc). None of them were my fault (i.e. dropping it, or misuse, I have never even flashed my phone ).
variablex said:
Actually the 30 days is a trial period. Your warranty for the Fuze actually started the day you got your first one which is back in December and lasts 90 days.
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that makes no sense
pazookie said:
that makes no sense
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What are you talking about? That makes perfect sense.
Your warranty expired in December. Before it expired they offered an exchange of your tilt for the fuze. Now as the law states that holds a maximum of 90 days. If within that period it needs to be exchanged under those 90 days, it is up to the service provider if it will have 30/60/90 days (and this is the same for everyone, not hand-picked per user), and its not a warranty, more of a non-D.O.A.
Makes perfect sense to me.
but i already exchanged it again in febuary so that refurb holds a NEW 90 days warranty..
So I still have 18 months on my contract with Verizon, and I already cracked my Nexus. I'm wondering if I could sell this phone on ebay to pay for my deductible of $99, if someone was willing to pay that cost of course.
Does Verizon deactivate the device, or how is it handled? Thanks
You'd still be under contract, so, what would you do? Upgrade?
I'm slightly confused. You want to pay the $99 deductible to get a new phone, correct? You will be required to send in the broken device after getting the new one. If you don't, you will be charged the full cost of the replacement phone. With 18 months left, I don't think you can pay the small free for a premature upgrade (My understanding is that only works within the last 3 or 4 months of the contract).
Coverage includes lost and stolen devices. I wouldn't be required to send anything in, depending on what I said the excuse to claim insurance was.
Now back to my question. Does Verizon deactivate all devices and restricts network usage?
Sent from my Galaxy Nexus using Tapatalk 2
Well, if the phone is lost or stolen, then it has no business being used on the network, does it? Verizon will deactivate it, though you could still use it as an mp3 player, or a camera.
Id love to but I can repair that for cheaper and get new ones for 75 bucks but thanks for the offer.. and yes version does not let the phone be used after a lost or stolen phone... sorry
[ROM][CM10][Kang][Pyramid][RC][4.1.2]
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
Great experience man!
I've been with T-MO 13, maybe 14 years, and there's a reason. Always been treated more than fair and sometimes a little too good. Glad to hear they're keeping it up.
Have to agree. Over the last 9 years it's been a fantastic experience, great pricing, and "above & beyond" customer service. I don't ever see myself leaving T-Mo unless some crappy merger ruins it all.
Me too 14+ years.
You may be able to keep the old phone, but it will more than likely have the IMEI blacklisted. Standard procedure for insurance replacements. If that's the case, you can sell it over at Swappa Boneyard for a quick buck.
md1008 said:
So last week was not good for me, I damaged my spen. My bad luck didn't end there. 3 days ago I spilt water which water on it and as a result was water damaged. So I am going through all my options, I didn't get insurance (it wasn't offered, I probably would have declined anyways) I was contemplating buying another one through eBay using PayPal credit. I was contemplating sending it in to Samsung for out of warranty repair. I then thought to call T-Mobile. I was honest that my phone is water damaged and know that it voids warranty. They put me on hold, spoke with supervisor. They added insurance and ordered another phone. I am still responsible for $250 which will be on my next bill. I get to keep the damaged phone ( I asked) so what that means Is that I get to sell the phone and pay off the deposit T-Mobile is asking for.
I have been with T-Mobile for 3 years and bought many phones through them. Doing what they did makes me feel appreciated as a customer. Life happens, but it's nice when stuff like this happens.
Life is good
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So... You can add insurance within 14 days of a new phone purchase. You are clearly within that timeframe from the note 5 release. No device verification is required as you can do it over the phone. Im not surprised at all as assurion absorbs the cost, not tmobile. Good for you though. Glad you didn't end up eating that 700 comedy of errors.
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No one has had a better experience than me.. so last year i was going through a tough time. Lost my job and i just got my phone syolen.. t-mobile offered to get me a new and bill to account.. i got the note 4 diwn payment was 380 i believe once my bill came i still had no job i calked and explain the situation.. they said pay aleast 50$ so we can keep your service avtive till next bill. So now i have 380 plus tax plus another 13 for first month than my normal bill. I was up over 500 for my next bill. I told them tbh idk if i can afford it. Maybe ill mail yhe phone back... long story short. My next month bill was only 80$ i check online ant it said i only owed 300$ for the note 4.. so i dint have to pay the down payment. that's why i would never leave tmbile
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I haven't had any crazy experiences like you guys. I just love the whole uncarrier movement. They really are doing an excellent job putting the customer first while not sacrificing their bottom line entirely.
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I think they also gave you the replacement of your Note 5 cause it's been out for less than a month, so they would have only made 8 dollars off of you if you did get the insurance. They lose out on 8 bucks for the first month, but now you'll have a new phone, an insurance plan for the remainder of the time you have that phone, and they have a happy customer.
They wouldn't risk losing a monthly paying customer over 8 dollars. Nice story, I unfortunately don't have one yet, just came to read.
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
md1008 said:
I could always cancel insurance but I am probably not going to at least not for a little while.
I was wondering will the old note Imei be blocked? Technically T-Mobile isn't doing insurance claim, they are ordering me a brand new note and giving me 450 credit leaving me responsible for $250.
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Yess it agould be blocked.
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Tmobile has been very good to me, never hesitating to credit my account for things. My Z1s was stolen after I got my Z3, before I could ship it back to Tmobile. I couldn't afford to spend the money to have the insurance replace it, I wound up having to pay for it. I got to a point where I could afford the insurance, but I was out of the 90 day window. Still had like 250 due on it, and they credited my account to make up the difference between the insurance replacement and the balance due. Was amazing.
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
bradbutter said:
i work for t-mobile and ill be honest. if you have to send the damaged phone back then they kinda ripped you off and ill tell you why.
you most likely are on JUMP! On Demand which is a lease program so "technically" the phone isnt yours yet. The device hasnt been out for 14 days yet and as someone earlier stated you have the option to add insurance within 14 days of purchasing the device. Insurance is $8 a month. On the Jump On Demand program you can upgrade the device 3x per 12 month period. If you go to do an upgrade you have to trade in your current device and switch it out. But if there is any damage they charge you 250 but still let you upgrade. With insurance they only charge you 175 and you just send them the damaged phone back after they send you the replacement. But your supposedly not suppose to be able to upgrade to the same device. So i honestly dont know lol. Either way you could have just added the device protection and just paid the company 175 and had a phone sent to you in 24 hours.
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I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
And I am expecting my phone tomorrow. They ordered next day delivery via UPS. Either way I am happy
md1008 said:
I was told I could not make a claim although I am sure Asurian would be none the wiser. I am happy with the outcome. Even if it was $50 extra. Plus I still get to keep the old phone which should take care of the money I owe anyways.
I am thinking of sending it in to Samsung and see what they quote me for. If they want $300 and they send me back a brand new phone I can flip it for double.
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that sounds cool then if you dont have to send the phone back. that means you still would have all 3 upgrades and a new device for 250 which isnt bad at all ... good job lol
shanda5303 said:
I have a question for you, I just got the Note 5 and I told the sales guy I wanted to go from jump to jump on demand but I'm not sure if he actually switched me. Is there some where on MyTmobile that will tell me if I have jump on demand or do I need to go in to a store or call? Thanks!
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you should be able to call customer care but from everyday experience they usually dont know what they are talking about unless theyve been around for a while. They read scripts and guidelines where as a sales rep in store deals with everyday problems first hand. but to switch from jump to JOD you have to just basically start your payment plan over. you cant just switch it or jump into JOD.
i.e., if you had a note 4 and owed 500 on it. and wanted to get the note 5 on JOD , you would have to pay off the entire 500 and just keep your note 4 on your account monthly and be paying for 2 phones. Or you can trade in your note 4 and lets say they give u 300 for it . you would stil be responsible for 200 of the note 4 but you would be in the new JOD program where u can change the phone 3x in 12 months regardless of how much you owe, where as with JUMP you have to have the 10 insurance feature and pay half your phone everytime you want to upgrade
I'm on Team T-Mobile. First service providers that I'm pleased with.
* Coverage and data speed in my city is A-
* Jump 1.0
* 2 Unlimited Un-Throttled 4G LTE Plan for $100
* On a business account I call them for whatever, I've never waited more than 1 min to speak with an American customer service rep
* SIM Unlock on a brand new financed phone! SIM Unlocked my GS6 and Note 5 on Day 1
I'm glad to hear this. I work for a sprint dealer (worst carrier out of the 4, I'm well aware. Lol) and their customer service are a bunch of idiots (I only know because I have to talk to them for customers all the time). Terrible experience most of the time with their care. AT&T has always had great customer service but I don't do phone payments on devices I can't use how I want to use them. (Locked bootloaders). Just switched to tmobile this month. The service has already been great. Hopeful that it stays that way. Thanks for sharing your story. And try not to damage your phone again. Lol maybe just keep the insurance this time around.
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I bought a new Samsung galaxy S7 and got one year warranty. Do I need extended warranty ?
Yes, you should buy extended warranty
amit12131 said:
I bought a new Samsung galaxy S7 and got one year warranty. Do I need extended warranty ?
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Dear, its all upto your sole decision, if you wish to go for extended warranty for your device or not.
I would receommend that its really worth to spend atleast 7% of the handset value to give it extra cover.
You should go for extended warranty from company like WarrantyBazaar.com
Very cheap gadget secure plan and hassle free services.:good:
Extended Warranty Role
Extended warranty is also useful just like a normal warranty that we will get at the time of purchasing any mobile from anywhere. Extended warranties are anyhow beneficial for us because it gives extra recovery, coverage and insurance to our devices. Companies like WARRANTYBAZAAR are providing best warranty extension plans at very less price.
Yep, we should always buy extended warranty for our mobile as nowadays mostly people use to buy smartphones ranging between 20k to 30k and if some mishaps happen with phone like screen got damaged, touchscreen not working etcetera, we need to pay huge money to get that repaired. So it is necessary for us to opt for mobile extended warranty. Infact, I have bought such plan from famous after sales company Onsitego.
I need help to carrier unlock a Verizon samsung zflip.
Contact Verizon...
I cant I bought the phone online. and i know nothing about the phone.
Contact Verizon. Usually you have to fully pay off the phone or wait until the return period ends, though. That would apply to the original owner's lease or return period if you bought it from someone else. The only issue would be if it's blacklisted (reported lost or stolen).
If you bought it as a Verizon device, being locked is perfectly normal. After all, what reason is there for the seller to unlock a Verizon device being sold to a Verizon customer to use with Sprint?
Return it and do a card charge back through your bank. The phone shouldn't be locked.
If still locked after 60 days it's not been paid for.
Make it the vendors problem not yours.
There are many seller at eBay can unlock for you