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Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Are you getting excellent HSPA+ reception, but the phone isn't switching to LTE or connects to LTE, but jumps back to HSPA+?
Go to a T-Mobile store and tell them about your situation (don't chat with them online because that did not fix my situation). The rep that I spoke with called tech support and they did some sort of reset on my account. I also asked for a new SIM and was given that new ISIS SIM. As soon as my phone booted, it was on LTE and stayed on LTE. I was like you, thinking that my device was messed up, but T-Mobile fixed it.
No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app
fix?
dashraider said:
No if you check the discharge chart I posted the phone is just completely loosing service but I haven't tried getting a new Sim yet I'll try that and see if it helps
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.
waqas1988 said:
Did you get a new SIM yet? Is the issue solved? I'm having the same issue...my signal is terrible but I haven't tried to get a new sim.
Click to expand...
Click to collapse
tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma
dashraider said:
tried the new sim seemed to improve it a little in some areas but overall still terrible hard reset it and still had the issue so i called last night and set up an rma
Click to expand...
Click to collapse
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.
dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?
AceKingNYC said:
I'm in NYC (East Village area) - I'm generally on LTE but it does switch to H from time to time. How can I check connection on my phone like you have in your screenshots?
Click to expand...
Click to collapse
Its in battery under settings and then tap on the battery chart also by the end of yesterday my phone spent about 30% of the day with out signal according to cell standby in the battery settings my HTC one that I've gone back to using has signal almost 100% of the time
Android.Addiction said:
I'm having connectivity problems as well in Dallas. Very spotty connection, especially inside buildings.
Click to expand...
Click to collapse
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal
dashraider said:
If every other phone you had before this one had much better service I would suggest getting it replaced with mine if I walked inside just about any building even single story stores and homes it would loose signal
Click to expand...
Click to collapse
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.
dashraider said:
Anyone using a nexus 5 on T-Mobile in the NY city area getting very bad reception I'm not sure if there's an issue with the device or tmobiles service coming from an HTC one that had excellent reception I think there might be something wrong with my device
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.
Android.Addiction said:
The problems you describe were while using T-Mobile on a Nexus 5? I've only had T-Mobile service about a week now, before that I always used AT&T on samsung android phones (S4, Note II, etc). And service was always very strong on AT&T.
Click to expand...
Click to collapse
I've had T-Mobile for years and never had connection issues as bad as this so im hoping it was just a faulty device and not the device in general just getting poor reception
BKPhil said:
Anecdotally, I'm having terrible reception in NYC as well. At home and in the office, barely one bar, frequently none.
Over the past 2 years on an HTC Sensation 4G, have typically had no reception problems in these same areas - 2-3 bars at all times.
Click to expand...
Click to collapse
sounds like the same issue im having ill update when ever i get my replacement to see if anythings changed
We have the same issue with Nexus 5 with Tmobile in greater NYC metro area. When i tried with my old Samsung mobile there is no issue and it works fine. The problem, I can't make and receive any calls. Most of the callers told me, it goes to voice message after couple of rings. I didn't get even single ring and voice mail message. Frustrating Nexus 5.
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.
king23adrianc said:
My friend and I have the same problem too.
Both 16gb White
What colour of nexus 5 you guys have?
I see some have white, maybe white causes this issue??
Click to expand...
Click to collapse
32GB black with miserable cell reception here, so not a color issue.
Maybe an LTE issue? Might explain why our old devices got better reception, if they were using older gen signals/antennas? Not that we'd want to in the long term, can we disable the LTE services and live off the previous gen, at least to test?
---------- Post added at 12:32 PM ---------- Previous post was at 12:30 PM ----------
Boweezie said:
Having the same issue as well. I have a 32gb white model and I randomly lose all bars when my friend calls me. It is very random and only happens a few times. Going to go and switch out the SIM from T-Mobile and have them reset my line and see if that fixes the problem.
Click to expand...
Click to collapse
I get lots of complete dead drop outs too, even on Wifi. One moment cruising along, the next I'm disconnected, the next I'm back on. Something is not right with this device.
Hmm I need to also find some time to visit a t-mobile store and check out why my reception just drops and gets spotty all of the sudden sometimes.
I have the 32gb white model. I never get LTE while two of my friends with Nexus 5 that were next to me both got LTE.
I also had my signal drop to 0 in a starbucks before, and I never had that happen with my previous Nexus 4, was frustrating since I couldn't get the promo code for my starbucks reward drink x.x
Ok guys Google is definitely on its game with replacing your your nexus 5 placed my RMA Sunday night got it today and I can report my new phone is working as it should I wouldn't say it gets as good a signal as my one did but a minimal difference that you would expect between two different devices so if your having an issue call up Google tell them you already spoke to T-Mobile about your service issues and they couldn't help you and that your certain its a device issue as a side note their RMA process has you basically buy a new device and send them the old one
Also I had a black 32gb so I don't think the color matters
Sent from my Nexus 5 using xda app-developers app
After my research, When we switch back to 2G (GSM Only) option there is no issue with voice calls but the data speed is very slow as expected. It seems that there is an issue with T-mobile towers LTE/3G/4G for voice calls. Below is the problem with Sprint network, looks like same thing happening for Tmobile.
s4grudotcom - sprint lte connectivity issues due to circuit switched fallback technology.
If you need voice calls high priority like me, give a try to switch GSM only.it shows E network on signal bar.
Just wondering if any one else gets this, sometimes my signal just drops out and I get no service.
Then it comes back it does not happen all the time, I live in a big city Leeds infact so signal is quite strong.
Just wondering if it could be a fault with the phone?
Thanks
I've noticed it happens to me too.
Tony_YYZ said:
I've noticed it happens to me too.
Click to expand...
Click to collapse
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
bassist9 said:
I was wondering if its my device because I live in the city and the signal is excellent around here, my other phone HTC sensation never had this problem. Was concerned it could be software/hardware problem possibly.
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It's likely the radio software.
Tony_YYZ said:
It's likely the radio software.
Click to expand...
Click to collapse
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
bassist9 said:
Right I see could this possibly be fixed in next update you think?
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
It is definitely possible.
I'm on AT&T and have the correct APN settings and have called AT&T with my IMEI. I have significantly worse signal than with my HTC One X. I am not comparing bars to bars, but rather where the signal drops completely. In places where I had low signal but still connected I now have nothing.
Straight talk using at&t Sim and notice radio drops..
Sent from my Nexus 5 using xda app-developers app
T-Mobile on stock ROM i had my first signal drops.
I was fine (or at least never noticed them) from the time i got my phone (day one) without any drops here in orlando.
Drove over to Tampa/Venice Beach area this past weekend and noticed some drops. Had about 6 drops according to my battery stats in 2 days. i had good to excellent coverage the entire time except when it would drop comlpetely (outline of signal bars)
would connect in a couple seconds, but i noticed over night, it would drop for a pretty large amount of time (like 10-15 minutes at a time.)
Mmm defo seems like were all having the same issues, wonder what it could be
Sent from my Nexus 5 using Tapatalk
I had this issue too, and here's how I fixed it:
By default LTE is enabled, meaning the phone will periodically scan for a LTE network. If you're in a big city, you're likely to find one. Your phone will attempt to connect. However, it fails, meaning it will have to rescan the HSPA bands to connect back. That results in a few seconds of no service. Why can't it connect to LTE? Because by default, the APN is not the LTE APN, for Rogers at least. I'd assume AT&T would be the same. You can test this by dialing *#*#4636#*#*, selecting phone info, and selecting LTE only. You'll see that there is no service. I tested this in an area I knew had great LTE coverage, and that led me to the conclusion that it's LTE causing the signal drops.
So how to fix? Simple, just change your APN to the LTE APN for your carried. To do that go to Settings -> More -> Mobile Networks -> Access Point Names. If you're experiencing this issue on Rogers, change the APN field to ltemobile.apn. If you're on another carrier, you'll have to search for their LTE APN configuration.
After doing this your phone should start connecting to LTE again, and you won't get those annoying signal drops.
PaulGoogle Employee
Nov 20
A few days ago I let you know that we'd be reaching out on email to some of you for some additional bug report data. I'd like to thank everyone who responded to our email -- the bug data you sent in has been helpful to us in tracking this down.
This is looking like a software issue on our side, and we're investigating a fix.
Click to expand...
Click to collapse
So yeah the next update will probably fix the issue. It's not so bad in the meantime, Lightflow sill notify you that your nexus has lost signal, and you still get the internet and incoming calls.
We're not alone. Supposedly Google is "aware" of the issue.
i've hcanged my setting from '4g' to '3g' to see if i notice a difference (hopefully will) then when 4g is released or i get a 4g sim, can move it back up
Yes, I'm having issues too. The real problem is the fact that I have a Wilson cell booster in my home (supposed to have up to 5000 square foot range) and my n4 had full bars most everywhere inside. With my n5 It shows 1 to 2 bars if I'm lucky and quite often drops to none! The only way to get full bars Is to stand right under the indoor antenna. Not impressed, and I sure hope this is fixable!
sent from my next gen N7
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
gidgiddonihah said:
I hate to revive a dead thread, but I was wondering if people were still having problems. Once or twice during the day that I can see I will lose signal for a few seconds only to have it reconnect. Running 4.4.2 so the latest update did nothing to help the problem as far as I can see and I have messed with my APN settings. On AT&T. The Google thread seems to have a lot of different problems on the same thread, and it is a bit unclear if people are still having this problem. This is very annoying for such an otherwise spectacular phone. Thanks and sorry again for reviving the thread... :fingers-crossed:
Click to expand...
Click to collapse
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
wideasleep1 said:
Actually, there have been several threads on the issues associated with this (emergency calls only, missed calls, no signal,etc.). Ongoing and unresolved for some.
Click to expand...
Click to collapse
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
gidgiddonihah said:
Appreciate the speedy reply. Hope Google gets on this fast. I also have LTE connection issues which has plagued both this and my original device so I am pretty sure its a radio issue. The phone loves to stay on HSPA+ even when there is a decent LTE connection: it's last in the pack to connect to LTE and first to disconnect when compared to others on AT&T.
Click to expand...
Click to collapse
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
wideasleep1 said:
My N4 with a combo radio sticks to LTE a tad better than my N5 with stock radio. Sadly, morrislee hasn't fiddled and combo'd N5 radios, and I'm not sure they've been tested and sussed out like the N4 radios. Citing the fact some with issues have flashed all the radios so far with minimal success means we wait for Qualcomm, after Google kicks them in the you know where.
Click to expand...
Click to collapse
Hopefully Google kicks hard and fast . Multiple times if needed. Thanks again for the speedy and enlightening replies. Much obliged.
Sent from my Nexus 5 using Tapatalk
I'm sitting at home nice good HSPA+ Signal then all of a sudden it just drops the EDGE
my other phone (iPhone is still on HSPA+ no issues) great so I toggle airplane mode on and off boom still edge, so I reboot and boom STILL EDGE
After a while it reconnect to HSPA+ or until it picks up LTE
Does this happen to you? It seems the radio got even crappier with 4.4.2
Im fully stock 100% I have 2 Nexus 5 units in hand one is from T-Mobile one is from play store both experience the same problem
markdapimp said:
I'm sitting at home nice good HSPA+ Signal then all of a sudden it just drops the EDGE
my other phone (iPhone is still on HSPA+ no issues) great so I toggle airplane mode on and off boom still edge, so I reboot and boom STILL EDGE
After a while it reconnect to HSPA+ or until it picks up LTE
Does this happen to you? It seems the radio got even crappier with 4.4.2
Im fully stock 100% I have 2 Nexus 5 units in hand one is from T-Mobile one is from play store both experience the same problem
Click to expand...
Click to collapse
My N5 has never been on EDGE once. It sometimes looses signal altogether which is a different problem and really needs to be fixed, but mine never goes on EDGE when there is a H+ connection.
aooga said:
My N5 has never been on EDGE once. It sometimes looses signal altogether which is a different problem and really needs to be fixed, but mine never goes on EDGE when there is a H+ connection.
Click to expand...
Click to collapse
Should I RMA both units?
markdapimp said:
Should I RMA both units?
Click to expand...
Click to collapse
I don't know...what's better to you? Loosing all connection or just going to EDGE? I've had 3 N5's (I kept my original one because they all had the same issue) because it kept dropping signal quite a bit. My "no signal" bar in the battery settings, was consistently above 25% when I know perfectly well there's 5 bars.
I've tried a new sim card as well...I just don't think this phone has a great radio.
aooga said:
I don't know...what's better to you? Loosing all connection or just going to EDGE? I've had 3 N5's (I kept my original one because they all had the same issue) because it kept dropping signal quite a bit. My "no signal" bar in the battery settings, was consistently above 25% when I know perfectly well there's 5 bars.
I've tried a new sim card as well...I just don't think this phone has a great radio.
Click to expand...
Click to collapse
Was the radio better for you on 4.4?
markdapimp said:
Was the radio better for you on 4.4?
Click to expand...
Click to collapse
Somewhat but not really. I flashed that radio on top of 4.4.2 and didn't see too much of a difference and obviously didn't want to go back to 4.4 (camera) so I just flashed back the 4.4.2 radio and am living with it.
---------- Post added at 11:45 PM ---------- Previous post was at 11:36 PM ----------
I don't really care too much though...I'll just use my JUMP upgrade and get the HTC 2 (??) when it comes out, then the Nexus 5(2?) or the iPhone 6 later.
aooga said:
Somewhat but not really. I flashed that radio on top of 4.4.2 and didn't see too much of a difference and obviously didn't want to go back to 4.4 (camera) so I just flashed back the 4.4.2 radio and am living with it.
---------- Post added at 11:45 PM ---------- Previous post was at 11:36 PM ----------
I don't really care too much though...I'll just use my JUMP upgrade and get the HTC 2 (??) when it comes out, then the Nexus 5(2?) or the iPhone 6 later.
Click to expand...
Click to collapse
I called Google Play and they want me to Factory reset it and if it still persists they will send me a new device. And if it still has issues im selling this PoS Device with a poor radio never again will i purchase a device from LG
I have the chinese version of the opo and i'm having issues connecting to the any 3g or 4g, i just get EDGE. I've tried cyanogenmod m9, latest nightly and colorOS which came with the phone. Has anyone had similar issues?. I've got a friend that has the same phone, same carrier, but gets 3g and 4g.
What part of the world are you in? What carrier are you on?
Are you connected to the right APN?
maybe you sim card no support 4g
Sent from my ZTE N909 using XDA Free mobile app
---------- Post added at 09:11 PM ---------- Previous post was at 09:09 PM ----------
maybe *#*#4636#*#*
Sent from my ZTE N909 using XDA Free mobile app
kevinlanyou said:
maybe you sim card no support 4g
Sent from my ZTE N909 using XDA Free mobile app
---------- Post added at 09:11 PM ---------- Previous post was at 09:09 PM ----------
maybe *#*#4636#*#*
Sent from my ZTE N909 using XDA Free mobile app
Click to expand...
Click to collapse
His SIM card should still at least support 3G. We're not sure whether or not OP lives in USA or whatnot.
He does have the Chinese version which is incapable of getting LTE speeds on U.S. carriers.
zephiK said:
His SIM card should still at least support 3G. We're not sure whether or not OP lives in USA or whatnot.
He does have the Chinese version which is incapable of getting LTE speeds on U.S. carriers.
Click to expand...
Click to collapse
Hey, so i went to work today, and had 3g and 4g while at work, it seems i just can't get 3g in my house, it's not a huge issue cause i can just use wifi, just seems weird.
Edit:i get 3g with my old phone though in my room.
Ziglez said:
Hey, so i went to work today, and had 3g and 4g while at work, it seems i just can't get 3g in my house, it's not a huge issue cause i can just use wifi, just seems weird.
Edit:i get 3g with my old phone though in my room.
Click to expand...
Click to collapse
Ah so its just a carrier problem not providing 3g/4g in your house. See if you can get a signal booster or something of that sort?
I was hoping with the 30O update there would be a baseband update but there wasn't.
zephiK said:
Ah so its just a carrier problem not providing 3g/4g in your house. See if you can get a signal booster or something of that sort?
I was hoping with the 30O update there would be a baseband update but there wasn't.
Click to expand...
Click to collapse
It's fine for now, i have wifi, I could change to a carrier that has better 4g support, i know they have a 4g tower nearby, but Australia carriers are terrible.
Thanks for the responses though.
Now i have an issue, i'm getting drop outs, not just the 3g, but my signal will just drop out. I know some people fixed this with the latest modem from m8. But i flashed it, didn't seem to change anything.
Just got my Edge and switched over from S5. Now my signal just randomly drops. Tried everything, update profile, change sim, reactivate, change roaming to home only, even went to the store. Maybe someone has a fix or the same problem before I try to get it exchange..
I am suffering through the same problem.
Ill have lte for a while and then i lose the signal completely. I had the galaxy 3 and it worked on lte just fine. Methinks the lte antenna doesnt work so good. Sometimes if i go to airplane mode and come back that works other times i reboot. Im tired of rebooting. Ive just lost the signal now trying to type this. If i switch to cdma it is much more reliable but who meeds a 1mb download speed. Iay be returning this phone soon. Such a shame. Its such a pretty phone.
Billy
Sent from my SM-N915P using XDA Free mobile app
Mrdoit1st said:
Just got my Edge and switched over from S5. Now my signal just randomly drops. Tried everything, update profile, change sim, reactivate, change roaming to home only, even went to the store. Maybe someone has a fix or the same problem before I try to get it exchange..
Click to expand...
Click to collapse
What area are you in? S5 and note edge both use spark so it shouldn't be a signal issue. If you're in an area you got coverage in before, it's probably a hardware issue. Put the same SIM in the s5 and see if it works. That'll confirm it. I'm in Atlanta with plenty of lte and I've had no connectivity issues so I know for sure the edge (at least mine) works well.
jooniloh said:
What area are you in? S5 and note edge both use spark so it shouldn't be a signal issue. If you're in an area you got coverage in before, it's probably a hardware issue. Put the same SIM in the s5 and see if it works. That'll confirm it. I'm in Atlanta with plenty of lte and I've had no connectivity issues so I know for sure the edge (at least mine) works well.
Click to expand...
Click to collapse
Yea I am in Atlanta too. I changed the sim card too and have the same problem.
Mrdoit1st said:
Yea I am in Atlanta too. I changed the sim card too and have the same problem.
Click to expand...
Click to collapse
Like I said, try the SIM in your old s5 if you still have it. If it works fine on there, it's probably a hardware problem with your note. Get it replaced.
---------- Post added at 04:53 PM ---------- Previous post was at 04:50 PM ----------
joedirt2346 said:
I am suffering through the same problem.
Ill have lte for a while and then i lose the signal completely. I had the galaxy 3 and it worked on lte just fine. Methinks the lte antenna doesnt work so good. Sometimes if i go to airplane mode and come back that works other times i reboot. Im tired of rebooting. Ive just lost the signal now trying to type this. If i switch to cdma it is much more reliable but who meeds a 1mb download speed. Iay be returning this phone soon. Such a shame. Its such a pretty phone.
Billy
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
Do you actually lose signal or does it just appear to be very weak? You cannot compare to an s3 as the edge runs on the Sprint Spark network. Spark works well with even one bar of signal in most places (I've gotten up to 5Mbps) and with full signal you can get 20Mbps +.
smh!!!
Ok i bought both the nexus 6 and note edge with sprint....got both in hand right now and neither phone will connect to the sprint network....after talking to tech support for a hr i was told to go to the store which im NOT doing bcuz the store reps have no clue and dont even have the phones in the store yet DUh sprint!.....so im assuming phones to new may have to wait weeks for minor software updates...... C'mon
I was having the same issue since I bought the device at the sprint store. I just kept removing and putting back the sim card till it finally stop. Anybody knows what this software update on my notifications brings?
Sent from my SM-N915P using XDA Free mobile app
Well, i live in goldsboro, nc. We dont have the spark network here yet that i know of. We do have 4g lte which always worked fine on my g3. On this phone it seems like i lose the signal a lot ie. Searching for service, webpage not available, sms will send when you regain service. I very rarely get more than one bar signal strength, then the lte turns light grey, then i lose signal. I can usually get it back by restarting the phone or going onto airplane mode briefly and then coming back. Ill have the signal for a few minutes and then lose it again. It was really bad last night but it doesnt seem so bad tonight. I got the phone tuesday so tomorrow is my last day for carefree return. Im not sure what to do. Has anyone else noticed this?
Thanks in advance,
Billy
Sent from my SM-N915P using XDA Free mobile app
joedirt2346 said:
Well, i live in goldsboro, nc. We dont have the spark network here yet that i know of. We do have 4g lte which always worked fine on my g3. On this phone it seems like i lose the signal a lot ie. Searching for service, webpage not available, sms will send when you regain service. I very rarely get more than one bar signal strength, then the lte turns light grey, then i lose signal. I can usually get it back by restarting the phone or going onto airplane mode briefly and then coming back. Ill have the signal for a few minutes and then lose it again. It was really bad last night but it doesnt seem so bad tonight. I got the phone tuesday so tomorrow is my last day for carefree return. Im not sure what to do. Has anyone else noticed this?
Thanks in advance,
Billy
Sent from my SM-N915P using XDA Free mobile app
Click to expand...
Click to collapse
In many, more developed areas, spark will work fine even with 1 bar. In some areas though, you may get connectivity issues due to this. I believe you can call customer support and they can switch you over to LTE if you wish (this will also give you back the ability to use internet while on a call). At least the guy I talked to offered it.
me too
so I have had my Sprint Edge for one day. The signal fluxuates constantly and the data works maybe 20% of the time. Called sprint and working on a replacement as we speak. Went into the store and there was a repair tech there saying he has seen 5 other Edges with same issue and thinks its not the phone but the network profiles and that sprint will release and OTA to fix it. But am returning mine for exchange just to rule out hardware issues
I ended up getting hit with it again but after installing the software update no more signal issues. Funny thing though is I cant find any info on it and it seems I'm the only person who received it.
Sent from my SM-N915P using XDA Free mobile app
---------- Post added at 09:32 PM ---------- Previous post was at 09:23 PM ----------
I was on N915PVPU0ANJL initial release build but now I'm on N916PVPU1ANK1
Sent from my SM-N915P using XDA Free mobile app
It seems like i only have this problem at night. Theough the day everything ssems to work but with a low signal. I suspect sprint is doing something to the network late at night and thats why im having this problem.
Billy
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had the note edge for a day and im having the exact same problem regardless of day or night.. the signal intermittently drops from full to zero bar with red X by it. when there is signal, it is very fast but it just doesn't stay on. i also have a note 3 right now and never have issues with losing signal at work or home. also called tech support and performed update profile/prl/change roaming to home only routine but still losing signal. tech support telling me to take it to a sprint store for an exchange but i don't think it's the phone. any information on that software update RayTrue04? im also from atlanta.
icexige said:
had the note edge for a day and im having the exact same problem regardless of day or night.. the signal intermittently drops from full to zero bar with red X by it. when there is signal, it is very fast but it just doesn't stay on. i also have a note 3 right now and never have issues with losing signal at work or home. also called tech support and performed update profile/prl/change roaming to home only routine but still losing signal. tech support telling me to take it to a sprint store for an exchange but i don't think it's the phone. any information on that software update RayTrue04? im also from atlanta.
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I have no idea what it brought to the table but my issue has been resolved. I only lost signal once right after the update was completed but then it's like something just settled in and no a hiccup so far. *fingers crossed*
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RayTrue04 said:
I have no idea what it brought to the table but my issue has been resolved. I only lost signal once right after the update was completed but then it's like something just settled in and no a hiccup so far. *fingers crossed*
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How did you get the update?
icexige said:
How did you get the update?
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Popped up on its own. My friend got the update too but he's still experiencing the signal loss so now I'm not sure what did it for me. The only thing else I recall doing is switching lte/cdma mode to automatic and turning on all the roaming options plus the roaming guards.
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Just out of curiosity, has anyone tried ##72786#?
Same problem here day night random, Washington DC
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---------- Post added at 01:59 PM ---------- Previous post was at 01:59 PM ----------
What update came out
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---------- Post added at 02:00 PM ---------- Previous post was at 01:59 PM ----------
Am on NK1 already
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jooniloh said:
Just out of curiosity, has anyone tried ##72786#?
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tried that on mine with customer service on the phone. Still having issue and am curentyl waiting on a replacement phone.
Its a Firmware issue
Guys I am almost positive this issue is due to a glitch in Samsungs firmware. I tested the data and was able to download over 1 megabyte per second with only one bar on 4g Spark LTE.
According to the tech support person I talked to that would not be possible on only 1 bar. (btw I stopped the test after hitting 1 Megabyte per second for those that need help converting that equals 8mbps). I was in a saturated 4g Spark network with 5 towers within spitting distance from my location and it still only showed 1 bar. I'm thinking either how the tower reads the signal strength or a bad code line shows no more then 1 bar no matter what.
Now for those having dropped data. Check the Sprint site to see the saturation for 4g Spark service, the phones are now setup to LOCK on and HOLD onto the FASTEST tower, which according to the tech who also filled me in on the way the new antennas work, can lead to what seems to be dropped service. She would recommend for individuals having this issue if Spark service is not fully activated in your area to switch over to CDMA only under settings to fix the LTE data dropping issue. BTW the Spark LTE service is apparently different then the old LTE service so those versions do not appear to work interchangeably (according to the Sprint service map).
I also noticed someone else got the new version of the firmware, which I also have and that did NOT fix anything for me. If anyone is struggling with this issue I would wait until the firmware is updated again. WHICH I hope by that point we can get flashable firmware for those of us that are rooted...???
Now for a VERY Important Fact: there will now be no way to use data while on a phone call. These phones are a single antenna model. You can either be on the phone or data... UNLESS you are making a WiFi call. That is why this is now a option. It will keep the antenna set to the data side of things and make it possible to use data for the internet at the same time.
I hope this helps.
Adan