Can't connect phone to Zune - Windows Phone 7 Q&A, Help & Troubleshooting

Hi everyone!
I have a HTC HD7 with Dynamics7 1.21 ROM. I have 2 PCs, on one i can sync my phone with Zune, on the other one Zune shows the message "No devices connected" (I'm from Austria, but I think the translation is OK^^)
working PC: Widows 7 Professional x64
other one: Windows 7 Ultimate x64
The phone is detected properly in Device Manager (driver version 4.8.2345.0).
Zune launches automatically when I connect the phone.
The USB port is working properly, because other devices are working (mouse, usb-stick, card reader, external hdd).
I have uninstalled VMware Player, libusb-driver, dlportio-64-driver, MSI OverClockingCenter, MSI GreenPowerCenter and reinstalled Zune (uninstall, reboot, install).
As I remember, everything was working fine some months ago, but I don't know what I changed until now. Please help me.
If you need more information I'll provide it.
Thanks in advance,
Mr nUUb
EDIT: I also reinstalled the drivers and deleted the contents of "C:\Users\USERNAME\AppData\Roaming\Microsoft\Crypto\RSA". I tried to delete the certificates via certmgr.msc but I can't find them there.

Related

Windows Mobile Device Center doesn't sync

So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
[email protected] said:
So i got this error with a big "X" inside this red circle and next to it just says the word "Error" then nothing else when i tried sync using WMDC thats what happens. Btw im using a HTC Touch Pro and i tried plenty of solution from the Microsoft website this includes the following:
-Uninstalling the device driver and reconnect the device
-Disabling Advance Network Functionality
-Disabling firewall, antivirus software etc.
-Running WMDC on compatability mode
-Soft resetting device
-Hard resetting device
-Flashing a new ROM
Thanks in advance
[email protected]
Click to expand...
Click to collapse
what os?
try a new cable, or try plugging the cable into a different usb port.
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
You could just update to the latest HTC ROM from the official website if your phone is still under warranty, btw thats what i did but it didn't help. Note, that i'm running Windows 7 as my OS if anyone want to know this information to help solve the problem. Thanks in advance.
[email protected]
wishmaster86 said:
i got the same problem. my pc:
Windows 7 with windows device center.
can not recognise my device.
i plug in the touch pro. i get the message to choos active sync diskdrive or share my internet.
i choose active sync.
then nothing happens in device center.
tried uninstalling rndis. after restart it installes the phone again and then it works for 1 time only. after that its the same.
i have searched forums saying that uninstalling device center does not solve the problem. also they say downloading the version on the MC site is another version that Windows 7 is shipped with.
Need help, wanna install another rom. i do have another pc, but i wished it would work on this pc.
any help would be very appreciated.
EDIT 24-10-2009
Also got this message at the properties of Microsoft Windows Mobile Remote Adapter:
This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)
Hope that this could help me in some way
Click to expand...
Click to collapse
Settings-->Connections-->USB to PC and Uncheck Enable faster data Synchronization
I have the same problem.
in my situation i tried to recover usb-flash and flash a nokia phone. For both things programs installed their own drivers. Even after I deinstalled the software I probably still have their drivers on my pc. That's why I can't sync my phone...
is there a tool to manage installed drivers?
or the other way out is to reinstall windows 7
anyone willing to help?
This solution worked for me:
Thanks to Scubamike
copy and paste from
http://social.microsoft.com/Forums/...c/thread/7a6516e2-9a46-4e1f-b689-1aa7dc2bda64
I found a different solution that worked for me: On my phone I clicked start/programs/active sync/options and deleted all the old PC connections that were displayed. In fact, you could probably just delete ALL the PC connections displayed and start from scratch. You'll just have set up another sync partnership in WMDC when you plug it in. Let me know if this helps.
it is to easy! should work ALWAYS:
Make sure "Advanced network functionality" is switched off in the USB to PC settings then:
go to activesync, menu, connections, disable "connect via USB" off, press "ok" go back to connections, enable "connect via usb" press "ok" unplug and replug your cable. and all works.
greetings
i had trouble with a 6.5.3 rom i just cooked. had to uninstall, reboot, reinstall wmdc, then i synced okay.
I have the last original rom and win 7 and with removing all remembered connections on the pda, it connected immidiatly. Thank you for the help
i have been all over the microsoft forums to no avail. i recently updated my laptop to win7, and have a fuze running 6.1 mobile. when i connect my fuze to the laptop the laptop recognizes it as it begins to charge, but then nothing. i try to open win mobile device center and this is the error message i get C:\windows\system32\rapistub.dll is either not designed to run on windows or it contains errors. I have uninstalled and reinstalled 3 times and also tried different usb ports on my laptop. If anyone can help that would be awesome

[Q] Driver Issue: Windows XP automatically installs wrong driver.

To preface this, I'm running Windows XP and have an HTC Hero that's running CM6 Froyo. I have been using USB transfer fine for a while. Then, I decided to try out USB tethering and it wouldn't work without the proper HTC RNDIS drivers so I downloaded the drivers and installed them. Now, I can use USB tethering but cannot transfer files via USB. The drive simply doesn't show. I uninstalled the HTC RNDIS driver and plugged in my phone again but windows automatically installs the same HTC RNDIS drivers. I tried manually updating the driver by pointing it to the android USB drivers I got from the android sdk but they won't install. I tried deleting all instances of the RDNIS drivers but windows still automatically installs it. Windows first recognizes my phone as an "Android Phone" but then displays it as "HTC Remote NDIS Device." after installing those drivers. This is extremely frustrating and I'm sick of Windows at this point, or at least the add hardware wizard. Can any one help me please? Thank you.
I have this problem as well.

[Q] No Harmony Drivers

I have a Malata Z-pad bought in China.
Now running TnT Lite 4.2.0 which is far superior to the Chinese stock it was supplied with.
When I first connected it to a Windows 7 laptop it loaded some harmony drivers and the 'Safe to remove usb device' icon would appear on the pc.
I have subsequently connected it to Vista computers and I get an error saying the Harmony drivers cannot be found.
The Z-pad is rooted and I can see all the files and folders (with the exception of SDcard and SD card2). I can transfer files ok - I just do not have the disconnect usb device icon.
Do I need these Harmony drivers - and if so, where do I find them?
Many thanks
Paul
matchworker said:
I have a Malata Z-pad bought in China.
Now running TnT Lite 4.2.0 which is far superior to the Chinese stock it was supplied with.
When I first connected it to a Windows 7 laptop it loaded some harmony drivers and the 'Safe to remove usb device' icon would appear on the pc.
I have subsequently connected it to Vista computers and I get an error saying the Harmony drivers cannot be found.
The Z-pad is rooted and I can see all the files and folders (with the exception of SDcard and SD card2). I can transfer files ok - I just do not have the disconnect usb device icon.
Do I need these Harmony drivers - and if so, where do I find them?
Many thanks
Paul
Click to expand...
Click to collapse
i think the drivers are for ADB....its for development and the sdk so if you can transfer file fine you dont need to worry...if its really bothering you you can get pdanet or droid explorer cause they both have the adb drivers...hope it helped
Hi,
Actually, I think that the "Harmony" driver is for the normal non-ADB USB, i.e., for transferring files to the Gtab.
It may be that Vista doesn't have the Harmony USB driver, whereas Windows 7 does. I'm not sure (no Vista machine).
Jim

Samsung MTP Mobile Device Failed

For the life of me I cannot get my Desktop - Gigabyte Mobo (Windows 7 pro 64 bit SP1 with all windows updates) to install the mtp driver for my Galaxy S III (VZW). So far I have tried installing and uninstalling, rebooting, installing drivers both from Samsung website as well as through Kies. The error code I get for the Samsung Mobile MTP Device is
"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)"
(looking at device manager)
As a sidenote, I tried installing Universal_Naked_Driver_0.7 from this forum and while it does install without error the phone still doesn't show up in any way on the computer (I.E. My computer/as a storage device).
What is strange is that using the Samsung driver that I tried first (on the desktop) I was able to get the phone to install and work perfectly on my Windows 7 64 bit sp1 home premium (Dell laptop).
Any thoughts or suggestions as not even Samsung chat was able to remedy the issue.
*I am new to the forum but I did my best to (beforehand) search for solutions (which I have yet to find).
I couldn't get the MTP drivers to load on XP, due to the well known problems there. I got the built-in Windows drivers to work, and it seems to be working relatively well. I will be testing a longer upload to my wife's phone later today, but for the few songs I tried on my SGS3, it's working well.
I posted my hack here: http://forum.xda-developers.com/showthread.php?t=1851547

[Q] Problem with USB mass storage

Solved: Hopefully this helps someone else. I uninstalled all LG drivers from my PC. Then I connected my phone in via usb and checked my device drivers and updated them. However, rather than letting Windows find the best MTP drivers I chose to browse my computer and picked from a list on my PC. I selected the Linux drivers and everything works perfectly now,
I have a P509 running WC’s AOKP Milestone #6 but I did something stupid…while cleaning up files and programs I uninstalled my LG usb driver for my P509 and now I can’t get the PC to recognize the phone. I run W7 64 bit and it just won’t connect - not even from recovery. On another XP PC it connects no problem (it has LG driver 4.9.4 installed although I don’t recall installing it) and my laptop running W7 64 bit connects no problem either (it has LG driver 3.6 installed, but again I don’t recall installing it on the laptop either). Installing 4.9.4 or 3.6 on my problem PC doesn’t help. I keep getting an error that “MTP… whatever” failed. It’s driving me nuts. I can use the other computers if I need to but the problem PC is my main unit and more convenient to use for all my needs. Also, the phone is recognized by my work PC which has no LG drivers installed at all, nor could I if I wanted to as I don't have admin rights.
Any suggestions for my W7 PC?
Thanks,

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