Has anyone had experience with HTC warranty?
I live in Vancouver, Canada, and my newly bought HTC off Craigslist is malfunctioning.. I can't get a stable connection through cellular radio. It always drops, and cuts in/out.
Usually I get a "restricted access changed" error, or a "disconnected because the radio was turned off." This happens regardless of what network mode I use or APN I set.
I should've checked it prior to purchasing, but the guy I bought it off gave me the receipt, so I assumed nothing was wrong, and I was in a hurry to get onto campus.
My only real concern now lies in the fact that my bootloader says relocked. But hopefully since this is a hardware problem, it will be fine. That or I can find someone through Wireless Wave to help me exchange it.. even though it's past the two weeks.
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Bizzare gprs connection and fail 02 XDA IIs
Has anyone else had really bad reception for gprs on the XDA IIs ??
Basically mine was working fine for the first 2 weeks of me getting it , now this is what is happening.
9 times out of 10 it won't connect to gprs, when on occasion it does connect you can't do anything i.e browsing web pages always comes up with page not found, email wont connect to server.
I took it upto my local 02 shop and as soon as I walked into the shop it started to work, walked 100 yards down the road it stopped working, went back to the shop it started working, tried this 5 times and at various distances from the shop (even tried in another country) and it doesnt work unless im standing just outside or inside the 02 shop.
According to the ofcom sitefinder there is no mast at the 02 shop location so I trekked off to go and find one and stood right next to it and still no gprs.
Any clues what the heck is going on?
hi
i was unable to send MMS, after a few emails to 02 data support they told me to go to 02 active\tools\connections\ then set it up again for my sim, and it all started working, there was a problem with the gprs setings at there side....
Yeah been there done that im afraid, done soft reset, hard reset, removing sim and wipeing it, trying the sim from my wifes phone (it's grps enabled on her phone)
Def thinks my handset is faulty, trying to get to the right person though who I can talk to so I can send it back (it's past it's 28 days return - so it will have to go back under warranty) is another matter, data support gave me a number to call , but on calling that number you hear as if someone is punching in new numbers and you get re-directed to a voicemail box that is full so you can't leave a message.
Well just got my replacement XDA IIs , yes thats right replacement, 02 couldn't get it fixed within 7 days so they sent me a whole new package, so i've got an extra crade (great for home now), extra battery and all the gubbins , now i've just got to charge it to see if this one works ok
Bastards, in the letter they said it was a replacement phone BUT it's got a scratch on the top left corner which was there on the original phone so I conclude that they havent fixed it or replaced it at all (not fixed because the same fault is there).
The scratch cover both the main face and the section behind, but the EMI (whatever the number is called) is different from what I sent.
So i've had to speak to 02 who are no help because I said I didnt want to wait another 2 weeks to be without a phone and that they should just send me a replacement and I will send back the faulty one...... But oh noooo because I have purchased the phone over 1 month ago, it falls in the manufacturer warranty so it has to be dealt with by the manufacturers repair centre (who have screwed up in the first place). B**lcks i say (well i didnt actually coz im not a rude person).
SO basically there is little point in me trying to argue the toss with 02 , so i've just had to send it back again with a letter and im paying for my line without any use on it
Just wish I had gone with a different service provider now.
I presume that I am stuck with the contract for 12 months as I bought the phone on contract , unless anyone else knows any different ???
Ok after they lost my XDA IIs on the last time i returned it (so 3 weeks without my mobile) so they have exchanged it for a new one (this time without the same scratches - so it must be a different one), but still no GPRS.
I am doing this right aren't I , if I click on the antenna icon i see three things.
O2-UK "turn on flight mode"
MOBILE WEB GPRS "connect GPRS"
WAP NETWORK GPRS "CONNECT GPRS"
SETTINGS (HIDE)
goto start/internet explorer, enter www.google.com
Sometimes it connects but says "the page you are looking for cannot be found"
Other times it won't connect to GPRS and says that the modem you have dialed has no responded.
Im pulling my hair out (but luckily i shave it) trying to get this sodding thing to work!!!!!
Im going to stand outside the O2 shop again and see if it works there like the last one did.
Just a though I do have a lot of computer equipment surrounding me, long shot but would magnetic fields be causing a problem?
Hi I al;so had problems with the GPRS "mobile web connection" like you either not connecting or if it did connect i got the error message saying page cant be displayed. BUT mine did work more than 1 /10 times And most of the time either a soft reset or remove and replace the battery fixed it.
One thing on replacements mine was replaced probley every 2/3 weeks due to them being crap, I had 4 replacements and only the last one had the same IMIE number on the phone as the box, the other 3 phones were brand new (well they looked it anyway)
As of the problems they have now changed it for a XDA2i This is not perfect its still needs thoese softresets a few times a day, But in my opinion its far better than the 2s
John
To be honest with you I bought the phone coz i wanted to treat myself to something that looked flash (i admit it!!!) , but I also use it to remote adminstrate some servers when i'm out and about using vnc but of course if I can't connect to GPRS then i can only do it when im in a wifi hotspot (which in my neck of the woods is not a common occurance).
When i first got the phone it worked flawlessy for about 2 weeks but now even with the new phone nothing!!!!
Just out of interest i often see patches and upgrades in this forum for asian bought xda/ii/IIs etc. but I never see anything for O2 UK, do they not release patches etc???
On the off change i used the rom from http://www.ridersinc.com/dev/store/customer/home.php , it reported to being the same rom as what my XDA IIs is shipped with but i thought i would give it a go anyway, lo and behold i've just been able to connect browse and get my emails via gprs, not sure if this is a one off though so im going to try it a few more times.
Ok been using GPRS all day today now, seems that by reuploading the rom on my-xda.co.uk seemed to do the trick! , have no idea why though as it was/is the same rom as what the phone was shipped with.
anyway hopefully it will stay this way.
Just wish I hadn't sent the cradle and charger that came back with the first return (kept the battery though), second return came just as the phone instead of the whole box
I'm posting here on behalf of a friend because I've tried everything I think I can do to help, but to no avail. I'll try to make this quick.
My friend bought a Galaxy Nexus LTE in December and it worked great for a few weeks, until the vibrator in the phone broke - he took it to a VZW store and they replaced it for him.
Upon receiving the replacement phone, he was having trouble with LTE staying connected. It would continuously drop and instead of falling back to 3G, it says he has no signal - signal indicator in settings displays a red bar (i.e. no coverage).
He took it back to VZW and they tried his SIM card in an employees phone - same issue happened to that phone. They then tried his SIM in a new phone off the shelf, same thing happened again.
Verizon is saying it's an issue with something at the account level, but I've encouraged him to go in and complain until they give him another replacement, just in case. However, it's very odd that his SIM card in three different GNex devices produces the same issue, even though his first one worked great. They have said that a future software update would fix this.
The other day I installed the leaked 4.0.4 update on his phone to see if the new radios would work, but the same issue kept happening. So I reverted him back to 4.0.2 so he could take his phone back to Verizon and beg for another replacement. Unfortunately I forgot to re-lock his phone so I still have to do that before he takes it in.
Has anyone ever heard of this before? It seems so odd that his SIM card would do this, but I still think that Verizon owes him another replacement device since he has a phone that isn't working like it should. He's getting a big discount on his family plan but he'd prefer to have LTE on his new phone.
I would love your thoughts - this just doesn't make sense to us. Any suggestions other than replacing the phone again? It sounds like VZW doesn't want to do that for him so it might be easier to fix it another way.
Can't speak for Verizon itself, but I have been through several SIM cards now on Telstra. Same issue, all of a sudden they are unable to pick up signal at all. Seems the pre-paid cards are more susceptible.
I'd ask for a replacement SIM, as opposed to a replacement phone as it's been proved the issue exists on multiple handsets already. If a new SIM doesn't alleviate the issue, the VZW rep may be right in that it is at the account level.
Good luck!
I bought my One S from Telus through a friend who's a Telus customer this past June and used an unlock code bought online to use it with my carrier (MTS). After setting it up with the MTS APN settings it worked perfectly for several months. Then around 2 or so months ago, I got an OTA update to 4.0.3 and as soon as I got the update, the phone started regularly dropping the connection to the network. Signal strength wasn't an issue, it would just cut out completely, giving the message about emergency service only. Some days it wouldn't be too bad and would just cut out momentarily and sometimes it would drop for a good time or drop so repeatedly as to make the phone unable to even dial out. It would sometimes even vary in severity throughout the day. I haven't rooted or unlocked the phone in any way except for a carrier unlock code.
As I was very busy with school, I gritted my teeth and beared it but it seemed to get progressively worse to the point where I finally sat down to seriously look into, and got on the phone with MTS tech support, HTC tech support, as well as trying to talk to MTS sales reps at their store locations. MTS is clueless on what to do (or just refuses to help) because they don't sell the One S. I talked to HTC three times and their only solution was to see what happens with sim cards from different phones and they also noted that the stock software, as well as updates, are tied to the carrier and could be causing problems.
MTS also talked me into buying a new sim card and seeing if that fixes the issue, where it actually made things worse somehow and now the phone often cannot get a connection at all or drops it and doesnt pick it back up (on the settings screen, "mobile data" gets stuck at "turning on" but even voice doesn't work). I've tried getting other people's sims to try in my phone but they all seem to have ones of different sizes. All I've been able to try is a Rogers sim (which I only could test for a short time, but seemed to stay connected and stable for that time) and a Telus sim (which wouldn't work at all, strangely enough. Though one person I talked to at HTC said that by unlocking my phone its possible I received the OTA update from a different carrier such as Rogers).
I'm not sure what to do here as I've tried messing with many settings and searching for solutions without finding one that works. One of the HTC reps I talked to said that I could either send it in (and lose the phone for 2-3 weeks without a guarantee this wouldn't happen again) or while they can't recommend it, I could try rooting the phone and downgrading the software to what it was before. A guy I talked to at a local cell repair shop listened to my problem for about a minute and a half and then said rooting would fix it.
If anyone has any suggestions, I would greatly appreciate hearing them. I'd like to get some more input before I void the warranty by trying to root it and replace the software with some in case that doesn't fix it and I have to send it into HTC for a big fee.
Luckily this is a curiousity question as the urgency worked itself out.
I have my Doubleshot connected to the Rogers network here in Canada, and I've tried other SIM cards before (i.e. T-Mobile) without issue. But this one had the representatives (and tier two support) stumped.
I walked into an Eastlink store (competing communications company although their roaming is done through Rogers frequencies) with a promotional flyer. We got talking about switching, and they offered to do a test to see if the phone is compatible. So I thought, hey, why not? So they popped an Eastlink SIM in my phone, turned it back on, picked up the network no problem. Well and good.
The problem occurs when she put my Rogers SIM back in. Boot the phone up and the network wasn't recognizing. No service. We went to Settings > Mobile Networks > Network Operators. The searching took forever then threw up and error. No networks to choose from.
The interesting part is that the Rogers APN's were present. I thought maybe the SIM card went bad. Luckily the Rogers store was across the street so we popped that into a feature phone, no issues. I then thought there was some weird (new) setting preventing it from connecting. So I booted into recovery and restored a backup from three days ago. No luck.
The problem ended up fixing itself, about an hour later, while waiting for the bus (after having given up). I made a few test calls to be sure. Since it's working now, it's merely a curiousity, but the issue stands: what would have caused this and is there any way to restore service faster? Using Tbaldens CM 10.1 if that helps.
Thanks for your thoughts.
Still very interesting. I find now that every time I reboot the phone, it takes a few minutes for service to be established. Long enough for Auto Pilot Mode (one of the apps I use in case I'm in the depths of big buildings) to be engaged. I may have to quarantine that app for a little while. Or just not reboot the phone.
My Rogers SIM is an older card. It would have been pressed in 2007 or 2008 (which is also why the fastest internet I can get on it is EDGE). It may be time I shell out the $10 for a replacement. For whatever reason, that just may fix this newly attained lag on connecting.
joel.maxuel said:
Still very interesting. I find now that every time I reboot the phone, it takes a few minutes for service to be established. Long enough for Auto Pilot Mode (one of the apps I use in case I'm in the depths of big buildings) to be engaged. I may have to quarantine that app for a little while. Or just not reboot the phone.
My Rogers SIM is an older card. It would have been pressed in 2007 or 2008 (which is also why the fastest internet I can get on it is EDGE). It may be time I shell out the $10 for a replacement. For whatever reason, that just may fix this newly attained lag on connecting.
Click to expand...
Click to collapse
Just activated a new Rogers (LTE) SIM card. Booted up the phone, and service was recognized by the time I entered my login PIN. So everything looks good (as it looks like my old SIM was starting to die). I'm still stuck with EDGE, but that is due to the phone being a non-Rogers phone. No big deal there.
This http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItemVersion&item=121805828785&view=all&tid=1659658376002 is the M7 I bought. My older phone is also an M7 but GP edition, has no problems with the same SIM and I get consistent H data signal. Now on that new phone, when i first got it, it would not hold signal at all. One moment I would have 4G with full bars, the next not only does the data drops but entire signal goes out and the phone becomes useless.
I went through android ROMs, Cyanogen mod, Viper, couple others. Always made sure I had the right version of ROM and firmware. This problem still persisted.
Now, after doing FULL wipe, system and everything. I once again installed Viper rom, latest version for m7 which is 5.0.2 I think. I also installed latest firmware that was released for 5.0.2 and now something else broke. No matter what settings or APN (tmobile OR simple mobile) I use I ONLY get Edge data signal. Not only that, but it shows that my signal is full, yet for some reason I can't make and probably cant receive calls either, 1-2 seconds go by I hear a beep and the call drops without ever reaching the normal consistent beeeeep beeeeeep when you wait for the person to pick up, but texting still works.
I contacted the seller and he assured me that the phone is brand new and asked me if I could take it to a repair shop and he would pay for the costs, I thought it was a bad idea for multiple obvious reasons. 2nd contact with the seller, he asked me if they could refund $20 and I could keep it, I said no. Last contact, he says that he could refund me $50 and I could keep it, but if I disagree he gave me return address, I guess he expects me to pay shipping.
I guess they would have to resell the phone as used if I return it, that's why they want to go as far as giving me $50 to keep it, that way I guess they still in profit. But that just makes me doubt even more, is the phone really not defective and I ****ed something up with flashing ROMs/Radios/Software? But how could I if I matched my roms and firmware with my phone's model (stuff like m7_ul and the 111111111 id). Seller listed this phone as GSM with bands that T-Mobile supports, so why do I have so many issues with it? Should I not waste anymore HOURS looking around forums and flashing **** and just send it back and get it over with?