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I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
Click to expand...
Click to collapse
Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes
Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.
The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.
zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
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Click to collapse
Have not solved the issue for me.
Takeshi_Kintaro said:
Have not solved the issue for me.
Click to expand...
Click to collapse
That is very bad news. I was hoping that was the solution.
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
Click to expand...
Click to collapse
+1 1234567890
So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.
I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.
Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.
Sending my phone back, after 5 days, i can't stand it any longer!
Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...
I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.
have the same problem ....
I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome
so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...
Not all of them are like that...Odds are you'd get a "better" device
Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.
Dear all,
Anyone having a problem with the earpiece sound on their Sensation, i.e. the crap lousy sounding earpiece saturating and distorting during a call?
I've bought my Vodafone branded SIM-Unlocked Sensation in Germany, and it is a problem for me to send it back for replacement at the moment. Also heard of another person having the same problem and the replacement did not help in his case, the new one had the same issue.
I was just wondering whether it is a hardware or software related problem? In case of the former I will have no choice but to send it back to the store for replacement.
Maybe some official feedback from HTC itself on the issue?
Please provide your feedback asap. Your reply is much appreciated.
Thank you in advance.
the other person was me.
Yes, earpiece saturates like a fuzzy guitar on high pitched voices, eg: female.
I replaced it because of that. and the problem is the exact same. So its a crap hardware speaker problem. people don't seem to mind much or don't notice. I do, but im a bit of an audiophile: http://www.flickr.com/photos/[email protected]/sets/72157623318631384/detail/
Ill just live with it I guess.
I had this issue too. I had the device replaced. It is a little better, but the problem is also present. Anyway, now I have dust under the screen so I will have to replace it again. Hope the next earpiece won't be crap again!
I read someone here in the forum who removed the sticker on the earpiece and blew air inside. He apparently partly solved this issue by doing this
I thought about doin that too, removing the protective filter on the speaker. Not too sure, If i cant live with the AUO screen issue, and if the sount distortion bothers me too much, I'll just have to get another phone.
I mean, its a phone, if it sounds bad, it can have 200 cores, it wont make it anybetter for me.
Bad news it could be hardware related. Was waiting for the phone for a long time and now this. Money not well spent in this case. I had better stayed on my DHD. I hope I don't have this dusty screen issue in addition. Will maybe return it to the seller and opt for some other phone.
eadred said:
I had this issue too. I had the device replaced. It is a little better, but the problem is also present. Anyway, now I have dust under the screen so I will have to replace it again. Hope the next earpiece won't be crap again!
I read someone here in the forum who removed the sticker on the earpiece and blew air inside. He apparently partly solved this issue by doing this
Click to expand...
Click to collapse
Do you by any chance remember his nickname or maybe a post regarding his attempt to remove the protective sticker so that we could contact him and ask for an update on solving the issue this or another way?
I myself have also sent an e-mail to the HTC Support regarding this so let's see how they respond. Will post back their letter here in the thread when received.
Cheerz.
Takeshi_Kintaro said:
Do you by any chance remember his nickname or maybe a post regarding his attempt to remove the protective sticker so that we could contact him and ask for an update on solving the issue this or another way?
I myself have also sent an e-mail to the HTC Support regarding this so let's see how they respond. Will post back their letter here in the thread when received.
Cheerz.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=1129561
As promised the official response of the HTC support team:
"Thank you for contacting HTC
Unfortunately we can not identify the issue with your device, you must refer your device to a service centre.
you can try few options:
1.Please back up your personal data and perform Factory Data reset, menu – settings – SD & Phone storage - Factory Data reset
2. Change your Sim card plastic part to a new one (tariff and number should remain same)
Sincerely,
HTC"
Ah well, imma gonna try removing the earpiece filter.
My speaker sounds bad when I am talking to my gf on a vibrant, but I just received a phone call from a land line, and it was crystal clear. I got no idea why this is happening. HTH
Takeshi_Kintaro said:
As promised the official response of the HTC support team:
"Thank you for contacting HTC
Unfortunately we can not identify the issue with your device, you must refer your device to a service centre.
you can try few options:
1.Please back up your personal data and perform Factory Data reset, menu – settings – SD & Phone storage - Factory Data reset
2. Change your Sim card plastic part to a new one (tariff and number should remain same)
Sincerely,
HTC"
Click to expand...
Click to collapse
Their reply is completely useless. Nice try though.
I have seen this come up a few times and my SIM is from 2003 I believe so..
Why would getting a new sim card fix any issues?
I was unable to find any information about change in SIM cards
Does anyone know more?
I'm on one month old sim and there is a problem with the voice cutting out sometimes, like se..ati...n (sensation). Is your problem similar?
Sent from my HTC Sensation Z710e using XDA App
tinky1 said:
I'm on one month old sim and there is a problem with the voice cutting out sometimes, like se..ati...n (sensation). Is your problem similar?
Sent from my HTC Sensation Z710e using XDA App
Click to expand...
Click to collapse
No, it is not like the voice is cutting out, but the earpiece sound buzzing all the time during a call, especially when you turn up the in-call volume. I also tried removing the protective earpice sticker and blowing some air into the earpice, but it did not help at all.
And I don't think it has anything to do with the SIM card life cycle. So in the end I'm puzzled.
I have the same "buzzzing" issue and i went with it to htc service. I was surprised to find that the guy from romania htc service has an htc sensation with the same problem. He changed the earpiece the body case but with no success . Conclusion - software issue . Oh, i also changed the earpiece but nothing.
EDIT
Flashed Android Revolution HD™ 3.5.1 XE | High Quality & Performance | OC | faux 0.1.6 .
Seems that buzzing noise has gone.
For some reason when I talk over the Phone without a head peice everyone tells me it sounds muffled or like if I had my mouth full of food. Could this be results of me still having the plastic the phone came with? Or its the phone its self?
+1 i have the same problem !
Yes, Me too
And it's my second phone.
I came from an HD2 and I'm not liking this phone.
The second phone is 10 times better all round but still not good.
Do they all have bad call quality?
I.e should I keep getting it replaced or repaired or accept it as it is?
When I've had bad call quality or reception previously O2 have sent me a new SIM Card. Why? Can the Sim affect these problems?
I exchanged the phone and SIM card but it's the same !
EDIT: I have a sound robotic after 50% of volume !
Have you tried recording to see if it's still there? I recorded myself right now and everything seems normal to me
Swyped from my HTC Sensation
My problem is that I hear bad in my phone speaker in call !
hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try
Thanks for that Info.
Certainly sounds like HTC in the US have acknowledged the problem.
I will call HTC Uk in the morning (and just hope they are aware of the problems and the new back cover)
I've had several converations with O2 and they acknowledged the problem as they kept asking me to repeat myself before it started going crackly and finally dropped the call.
After several attempt at a decent conversation I gave up and called them on the Landline
Called HTC today and seems like the back cover isn't a fix for this problem.
However Google is supposed to be working on a fix to give to HTC, and for me to keep an eye on the HTC website or HTC on Facebook.
I will probably have given up with the phone by then!
ariel123 said:
hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try
Click to expand...
Click to collapse
HTC USA sent me a new back cover because mine was awful. I also have crappy phone call quality both through the speaker and bluetooth. When I got the new back cover it fit much, although not perfectly. That being said, call quality is still crap so for me it has nothing to do with the cover. Called HTC back and they said they were aware and working on a fix. No timeframe for an update
I can confirm that certain sensations just have bad mics. I know 2 other friends with them and one of them has a bad mic like me. People often say that it sounds like I'm underwater at times. If I put a mic on, the problem goes away.
Hello everyone seen loads of posts about the low volume on this device htc sensation. What it the easyest way to get a louoder ringtone volume from my sensation. I tryed VOLUME+ but it did say needed a custom rom and did not work. Is there an easy way just to download a kernel or something jut to increase volume.
I dont want to use a custom rom. Unless it`s a htc rom with volume increase
gary
corsasri said:
Hello everyone seen loads of posts about the low volume on this device htc sensation. What it the easyest way to get a louoder ringtone volume from my sensation. I tryed VOLUME+ but it did say needed a custom rom and did not work. Is there an easy way just to download a kernel or something jut to increase volume.
I dont want to use a custom rom. Unless it`s a htc rom with volume increase
gary
Click to expand...
Click to collapse
Try Equalizer. Works great for my device.
Custom roms are the best thing to happen to the sensation.
Sent from my HTC Sensation Z710a using XDA App
Nice loud volume from stock ROM for me.
xaccers said:
Nice loud volume from stock ROM for me.
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Click to collapse
Yea, me too. I dont know whats up with everyone and their volume? Ive been on stock, ARHD, and now CM7 and volume is plenty loud enough! The alarm wakes me, no problem...The ringer makes me jump...And the music makes my ears hurt! How much more do you need?
Matt
mrg02d said:
Yea, me too. I dont know whats up with everyone and their volume? Ive been on stock, ARHD, and now CM7 and volume is plenty loud enough! The alarm wakes me, no problem...The ringer makes me jump...And the music makes my ears hurt! How much more do you need?
Matt
Click to expand...
Click to collapse
I suspect that there are quite a high proportion of faulty phones coming out of the factories (and not just with HTC).
If I had a quiet phone, or unstable, I'd take it back and exchange it.
The more people that return faulty goods more effort that would be put into quality control.
Unless it's like a colleague who complained her SGS2 was really quiet, which turned out to be due to the case she kept it in! A small hole cut where the speaker is and she's now fine
xaccers said:
I suspect that there are quite a high proportion of faulty phones coming out of the factories (and not just with HTC).
If I had a quiet phone, or unstable, I'd take it back and exchange it.
The more people that return faulty goods more effort that would be put into quality control.
Unless it's like a colleague who complained her SGS2 was really quiet, which turned out to be due to the case she kept it in! A small hole cut where the speaker is and she's now fine
Click to expand...
Click to collapse
Thats pretty sorry of phone manufacturers, isnt it? They rush stuff out and then put us through the trouble of getting it replaced. I know alot of people here have to send the phone to HTC to fix...Here in the USA, tmobile will send us a new phone FIRST and THEN we send back out defective one.
Every time I want to gripe about the dust issue, I remember the rest of the world that has to deal with it the hard way.
BTW-I am on my second phone and it also has a dust (or glue?) issue. I was told that tmobile would send me a new one for $20.00 and I send them my old one when I get the new one, but I am waiting for some time in the future when this issue is resolved. (Or maybe I will just wind up with a refurbished one that still has the issue?)
Uggg...I remember back when things just WORKED.
Matt
Well idk wuts up but my volume is significantly lower(at any given setting) on cm7 than it is on any other rom. And u can tell this by media volume/ringtone.......
Sent by my feau gee
Volume + is very effective on cm7. If you turn it up to loud it stars to distort though.
Sent from my Cyanogenmod loaded Htc Sensation 4g
mrg02d said:
Thats pretty sorry of phone manufacturers, isnt it? They rush stuff out and then put us through the trouble of getting it replaced. I know alot of people here have to send the phone to HTC to fix...Here in the USA, tmobile will send us a new phone FIRST and THEN we send back out defective one.
Every time I want to gripe about the dust issue, I remember the rest of the world that has to deal with it the hard way.
BTW-I am on my second phone and it also has a dust (or glue?) issue. I was told that tmobile would send me a new one for $20.00 and I send them my old one when I get the new one, but I am waiting for some time in the future when this issue is resolved. (Or maybe I will just wind up with a refurbished one that still has the issue?)
Uggg...I remember back when things just WORKED.
Matt
Click to expand...
Click to collapse
It'd be down to the factories (I knew someone who worked in an IBM hard drive factory and they'd often leave bits out, one colleague scratched his name into a disc platter!) not having high enough quality control.
If people accept defective goods then there's no pressure on HTC to apply pressure on the factories to improve their quality.
There's always going to be items that get through, and the more that are sold, the larger that group of faulty items is.
Ive had my RAZR HD for just over a month. It first started with a slight buzz in the earpiece and the last couple of days the speaker completely blew up...everything sounds distorted. I have to turn it to like a 1/4 volume to make it sound normal, at which point I can't hear anything since it's too quite. This is where I'm screwed. I bought the phone outright from Rogers here in Canada and I use it on a Fido network. Since I bought it from Rogers and I don't have an account they won't deal with the warranty. I was told to call Motorola....now I'm supposed to send my phone away to them and it will take 5-10 business days for them to fix it....that's like 2 weeks....not sure what I'm supposed to use in the mean time...
I would rather just pay for someone to fix it since I need my phone for work...don't want to buy another one since I just spent over $600 on this one....but apparently there is no parts available for these yet. I came across this website
etradesupply.com/oem-motorola-droid-razr-hd-xt925-ear-speaker-flex-cable-ribbon.html (I'm not allowed to post a link so just add the www to the beginning )
Anyone ever order from them? Is this the part I need?? Also does anyone have any idea how hard would it be to replace the earpiece speaker? Thanks in advance for any info.
felcom said:
Ive had my RAZR HD for just over a month. It first started with a slight buzz in the earpiece and the last couple of days the speaker completely blew up...everything sounds distorted. I have to turn it to like a 1/4 volume to make it sound normal, at which point I can't hear anything since it's too quite. This is where I'm screwed. I bought the phone outright from Rogers here in Canada and I use it on a Fido network. Since I bought it from Rogers and I don't have an account they won't deal with the warranty. I was told to call Motorola....now I'm supposed to send my phone away to them and it will take 5-10 business days for them to fix it....that's like 2 weeks....not sure what I'm supposed to use in the mean time...
I would rather just pay for someone to fix it since I need my phone for work...don't want to buy another one since I just spent over $600 on this one....but apparently there is no parts available for these yet. I came across this website
etradesupply.com/oem-motorola-droid-razr-hd-xt925-ear-speaker-flex-cable-ribbon.html (I'm not allowed to post a link so just add the www to the beginning )
Anyone ever order from them? Is this the part I need?? Also does anyone have any idea how hard would it be to replace the earpiece speaker? Thanks in advance for any info.
Click to expand...
Click to collapse
The part you linked is just the connecting cable for everything. If it is the problem, it is because one of the ribbon connections is not making good contact which should be able to be fixed by reseating the cable. I would say the phone needs tore down first before ordering anything to check the connection points. The problem is with the front earpiece and not the speakerphone speaker on the back, right?
Yes the earpiece speaker not the loud speaker...are you sure the earpiece speaker is not built into that part??...I looked at the images and it looked like the speaker was part of it.
Has anyone done a write up on teardown of the phone?? I remember I read a post somewhere where a guy did it and said you just undo the 2 screws at the bottom and then push up on the screen...apparently everything is connected to the battery cover on this phone...but before I would attempt this I would like to see a write up, orderly preferably with pictures....and I can't find one...
Sent from my XT925 using xda app-developers app
felcom said:
Yes the earpiece speaker not the loud speaker...are you sure the earpiece speaker is not built into that part??...I looked at the images and it looked like the speaker was part of it.
Has anyone done a write up on teardown of the phone?? I remember I read a post somewhere where a guy did it and said you just undo the 2 screws at the bottom and then push up on the screen...apparently everything is connected to the battery cover on this phone...but before I would attempt this I would like to see a write up, orderly preferably with pictures....and I can't find one...
Sent from my XT925 using xda app-developers app
Click to expand...
Click to collapse
I was the one that did the tear down on my phone. I am in the process of moving right now. If no one else has down a write up on the teardown within a few weeks, I will do a full step-by-step with pictures.
007shark said:
I was the one that did the tear down on my phone. I am in the process of moving right now. If no one else has down a write up on the teardown within a few weeks, I will do a full step-by-step with pictures.
Click to expand...
Click to collapse
That would be awesome...Would really appreciate it...do you know if the earpiece speaker would be hard to replace based on what you saw?
Sent from my XT925 using xda app-developers app
felcom said:
That would be awesome...Would really appreciate it...do you know if the earpiece speaker would be hard to replace based on what you saw?
Sent from my XT925 using xda app-developers app
Click to expand...
Click to collapse
The whole LCD face comes off with a couple of ribbon connections to the main board. I did not dive into looking inside the faceplate at the time, but will with the step-by-step.