Database Info

solution for defy earpiece problem (for device not under warranty)

I fixed my defy earpiece problem which was getting dead again and again.
I found that there is a defect in the design of speaker.
Connection point on the speaker is so tiny and is not sufficient to make good and reliable contact with main board.
Solution:----
Dont do this unless you are good confident that you can reassemble the device and ready to take risk.
take a small piece of aluminum masking tape cut it in two tiny pieces and apply those pieces on both the speaker's connection point and you are set.
reassemble your phone and enjoy..
Important :---Defy's speaker is stick on front housing proper care is required while removing it.
Disassembling video of defy MB525
http://www.youtube.com/watch?v=3uSH1UuEOvI

still thinking of getting one...but it scares me knowing the problems..
good video!

the earpiece problemis solved in newer batches of the phone.
its pretty unlikely to buy one that still has the issue.
and even if you get so unlucky, its covered by the warranty.

Motorola did no recall of affected stock and there is still plenty out there with faulty earpiece.

SimboXXX said:
Motorola did no recall of affected stock and there is still plenty out there with faulty earpiece.
Click to expand...
Click to collapse
With a possible faulty earpiece.
I've got one of the "old" models and been using it for 3 months now - and the earpiece is still working like a charm.

Also using an "old" defy for three months now - no problems yet.

for the ones using old defy without problem.. one question.. have you used the wired handsfree headset? cause some say that it caused the earpiece connector to fail..
I myself haven't used my wired handsfree. with the consequence of unable to use the fm radio..

arixal said:
for the ones using old defy without problem.. one question.. have you used the wired handsfree headset?
Click to expand...
Click to collapse
Like, basically every day, yes.

btw, on our russian disscussion board we found that earpiece is replaceble with sony-erricson's earpieces with lightly moding. phone is still sealed from water earpiece itself could not surviwe after swimming )

@feroz2u
Thank you
@Fedor,
What type of SE earpieces might be compatible with defy after a little modding ?

Mine is also 3 months old and have no problem so far. But I'm really curious as to exactly when they began shipping the re designed stock of defy. I want to know if the earpiece failure is still potential in my defy.
Sent from my MB525 using Tapatalk

mute
activating and deacticating the mute button solved the problem on my device. i will report if that holds after a few phone calls in the next days. can somebody else confirm this solution?

i can confirme that this was the first method i used before sending the device to Motorola, it works only a few days this way, the tendence is that the problem will grow up more and more.

mine allso had some problems with the earspeaker after a good wash under the tap. the sound was very low. but after 5 minutes it worked just fine.
some body else had that problem?

Lemark said:
Mine is also 3 months old and have no problem so far. But I'm really curious as to exactly when they began shipping the re designed stock of defy. I want to know if the earpiece failure is still potential in my defy.
Click to expand...
Click to collapse
There's a long thread about this on the Motorola support forum for the Defy. The official advice buried in there is:
If you remove the battery you should see a label inside the battery compartment with a bar code and the words "Made in China". If the characters above "Made in China" include "BTxx" or "BFxx" then the phone should not be at risk of suffering the earpiece problem. Alternatively, if there is a blue dot on the label then the phone should also not be at risk.
Note that I say "at risk" - not having "BTxx" or "BFxx" or a blue dot does not mean that your phone is broken. My phone does not have any of those reassuring markings but the earpiece has been fine so far, touch wood.
Bear in mind that there can be other reasons for the earpiece to fail, over and above the known fault which Motorola have acknowleged. So even a phone not in the "at risk" batch can still go wrong for other reasons eg mistreatment, or a one-off manufacturing error.

Semseddin said:
@feroz2u
Thank you
@Fedor,
What type of SE earpieces might be compatible with defy after a little modding ?
Click to expand...
Click to collapse
Sony ericsson K550i

feroz2u said:
Sony ericsson K550i
Click to expand...
Click to collapse
I got a K850 speaker from ebay and it works better than before
Sent from my GT-P1000 using XDA Premium App

ovu85 said:
mine allso had some problems with the earspeaker after a good wash under the tap. the sound was very low. but after 5 minutes it worked just fine.
some body else had that problem?
Click to expand...
Click to collapse
There was just some water in the earpiece hole blocking the sound. Same can happen with the microphone hole.

my defy was supposedly one of the 'fixed' ones and it was broken brand new out of the box!

rubjonny said:
my defy was supposedly one of the 'fixed' ones and it was broken brand new out of the box!
Click to expand...
Click to collapse
As the saying goes: sh!t happens.
That would have been down to a manufacturing fault, and the retailer would have been legally obliged to replace it immediately, or offer a refund (Sale of Goods Act). It wouldn't have been a Motorola warranty issue.

[Q] Anyone else with a buzzing earpiece?

I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?

zakool21 said:
I bet I'm not the only person with this problem, but I have a brand new Sensation with a buzzing speaker. I've taken the cover off and looked for hairs in the grille and whatnot, to no avail. I even took off the protective sticker to see if that helped anything... nope.
The problem gets worse as the volume goes up.
I bought this from of someone on Craigslist who was selling a couple of them, new in box (he had bought them at Wal-Mart). Should I contact HTC?
Click to expand...
Click to collapse
Yes. It should be coveted under warranty irregardless of where you bought it from as the device itself is only a month old. They do not need proof of purchase
Swyped from my HTC Sensation Pyramid using my thumb and eyes

Thanks -- Talked to both HTC and T-Mobile.
HTC said they would repair it if I sent it in. T-Mobile said that I needed the phone to show up on my account (I only bought it last night) before they could determine warranty info, and that I'd be better of getting the receipt (which I don't have) and taking it back to the store it was purchased from.
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.

I also have a buzzing noise. A first device I had was producing such a strong buzzing that I asked for an exchange. The second one is only producing this noise on certain calls and gets worse when increasing the volume. I an also wiling to try to clean buy I fear to void warranty by removing the sticker.

The sticker comes off very easily with a razor blade and is very easily replaceable. Remember, you're only removing a grille speaker, not the "void" sticker. Nobody could possibly be any the wiser.

zakool21 said:
However, I took the liberty of taking the back casing off, taking the speaker protective sticker off, and blowing some air into the speaker area. That seems to have fixed the problem and it looks like I won't have to send them the phone after all.
Click to expand...
Click to collapse
Have not solved the issue for me.

Takeshi_Kintaro said:
Have not solved the issue for me.
Click to expand...
Click to collapse
That is very bad news. I was hoping that was the solution.

Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.

eadred said:
Crap, I swapped a pretty good working sensation having dust for a sensation having no dust but with a massive buzzing noise when having a conversation. Right now, I hate htc.
Click to expand...
Click to collapse
+1 1234567890

So, I will return my third sensation because of the buzzing problem. My shop is going to hate me so bad. On the other hand, no really my fault, is it?
But I will certainly not take another sensation for now. I will check back in a few months if htc has fixed the issues. I have no use for a phone that cannot make phone calls properly!
Can't believe htc is making such sophisticated devices, but is unable to make the mere phone function work properly.

I noticed my earpiece makes a light crackling noise when in phone calls. It does get worse with increased volume. I am going to deal with it for now and see if for some reason it gets better. I REALLY dont want to have to try and return my phone because I just returned another one and I dont want to be one of those people that abuses the warranty system.

Getting a buzzing on my new Sensation earpiece when on the phone, gutted right now. Just contacted HTC.

Sending my phone back, after 5 days, i can't stand it any longer!

Also have this problem... I'm going to try and replace it tomorrow
I hope they won't give me a refurbished one... I just bought mine on Saturday...

I noticed the buzzing yesterday. I have only had the phone for 3 days. I imagined I would be the only one having this problem. I don't have any problems returning the phone. I haven't returned one before, but I don't think I should have to settle for a brand new phone that can't perform its most simple function.

have the same problem ....

I replaced the phone today, after A TON of arguing with the store clerk... They were trying to make me send the phone to HTC warranty service, but in the end they gave in.
The new one only exhibits this problem moderately at the loudest speaker setting. Below or at medium it is not noticeable.
Overall I'm pleased with the outcome

so if this is a common issue
if I send my phone to the repair center how are they gonna repair it ...
Also the spare parts must be broken...

Not all of them are like that...Odds are you'd get a "better" device

Just got my Sensation today and am having the same issue: distortion at all volume levels - it sounds almost like a blown earpiece. I will probably end up exchanging it soon as I cannot stand the noise during calls.

call quality bad?

For some reason when I talk over the Phone without a head peice everyone tells me it sounds muffled or like if I had my mouth full of food. Could this be results of me still having the plastic the phone came with? Or its the phone its self?

+1 i have the same problem !

Yes, Me too
And it's my second phone.
I came from an HD2 and I'm not liking this phone.
The second phone is 10 times better all round but still not good.
Do they all have bad call quality?
I.e should I keep getting it replaced or repaired or accept it as it is?
When I've had bad call quality or reception previously O2 have sent me a new SIM Card. Why? Can the Sim affect these problems?

I exchanged the phone and SIM card but it's the same !
EDIT: I have a sound robotic after 50% of volume !

Have you tried recording to see if it's still there? I recorded myself right now and everything seems normal to me
Swyped from my HTC Sensation

My problem is that I hear bad in my phone speaker in call !

hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try

Thanks for that Info.
Certainly sounds like HTC in the US have acknowledged the problem.
I will call HTC Uk in the morning (and just hope they are aware of the problems and the new back cover)
I've had several converations with O2 and they acknowledged the problem as they kept asking me to repeat myself before it started going crackly and finally dropped the call.
After several attempt at a decent conversation I gave up and called them on the Landline

Called HTC today and seems like the back cover isn't a fix for this problem.
However Google is supposed to be working on a fix to give to HTC, and for me to keep an eye on the HTC website or HTC on Facebook.
I will probably have given up with the phone by then!

ariel123 said:
hey i guys i think i have a solution i was reading another thread where they were stating how you can get another battery cover by calling htc and complaining about the screen making a cracking noise. so i went ahead and did it and the battery cover i received in the mail gives me better reception and no drop calls which i was experiencing alot with the old battery cover. also i haven't been told that i sound muffled over the phone. i don't know if this is the solution but its worth you guys giving it a try
Click to expand...
Click to collapse
HTC USA sent me a new back cover because mine was awful. I also have crappy phone call quality both through the speaker and bluetooth. When I got the new back cover it fit much, although not perfectly. That being said, call quality is still crap so for me it has nothing to do with the cover. Called HTC back and they said they were aware and working on a fix. No timeframe for an update

I can confirm that certain sensations just have bad mics. I know 2 other friends with them and one of them has a bad mic like me. People often say that it sounds like I'm underwater at times. If I put a mic on, the problem goes away.

sensation volume?

Hello everyone seen loads of posts about the low volume on this device htc sensation. What it the easyest way to get a louoder ringtone volume from my sensation. I tryed VOLUME+ but it did say needed a custom rom and did not work. Is there an easy way just to download a kernel or something jut to increase volume.
I dont want to use a custom rom. Unless it`s a htc rom with volume increase
gary

corsasri said:
Hello everyone seen loads of posts about the low volume on this device htc sensation. What it the easyest way to get a louoder ringtone volume from my sensation. I tryed VOLUME+ but it did say needed a custom rom and did not work. Is there an easy way just to download a kernel or something jut to increase volume.
I dont want to use a custom rom. Unless it`s a htc rom with volume increase
gary
Click to expand...
Click to collapse
Try Equalizer. Works great for my device.

Custom roms are the best thing to happen to the sensation.
Sent from my HTC Sensation Z710a using XDA App

Nice loud volume from stock ROM for me.

xaccers said:
Nice loud volume from stock ROM for me.
Click to expand...
Click to collapse
Yea, me too. I dont know whats up with everyone and their volume? Ive been on stock, ARHD, and now CM7 and volume is plenty loud enough! The alarm wakes me, no problem...The ringer makes me jump...And the music makes my ears hurt! How much more do you need?
Matt

mrg02d said:
Yea, me too. I dont know whats up with everyone and their volume? Ive been on stock, ARHD, and now CM7 and volume is plenty loud enough! The alarm wakes me, no problem...The ringer makes me jump...And the music makes my ears hurt! How much more do you need?
Matt
Click to expand...
Click to collapse
I suspect that there are quite a high proportion of faulty phones coming out of the factories (and not just with HTC).
If I had a quiet phone, or unstable, I'd take it back and exchange it.
The more people that return faulty goods more effort that would be put into quality control.
Unless it's like a colleague who complained her SGS2 was really quiet, which turned out to be due to the case she kept it in! A small hole cut where the speaker is and she's now fine

xaccers said:
I suspect that there are quite a high proportion of faulty phones coming out of the factories (and not just with HTC).
If I had a quiet phone, or unstable, I'd take it back and exchange it.
The more people that return faulty goods more effort that would be put into quality control.
Unless it's like a colleague who complained her SGS2 was really quiet, which turned out to be due to the case she kept it in! A small hole cut where the speaker is and she's now fine
Click to expand...
Click to collapse
Thats pretty sorry of phone manufacturers, isnt it? They rush stuff out and then put us through the trouble of getting it replaced. I know alot of people here have to send the phone to HTC to fix...Here in the USA, tmobile will send us a new phone FIRST and THEN we send back out defective one.
Every time I want to gripe about the dust issue, I remember the rest of the world that has to deal with it the hard way.
BTW-I am on my second phone and it also has a dust (or glue?) issue. I was told that tmobile would send me a new one for $20.00 and I send them my old one when I get the new one, but I am waiting for some time in the future when this issue is resolved. (Or maybe I will just wind up with a refurbished one that still has the issue?)
Uggg...I remember back when things just WORKED.
Matt

Well idk wuts up but my volume is significantly lower(at any given setting) on cm7 than it is on any other rom. And u can tell this by media volume/ringtone.......
Sent by my feau gee

Volume + is very effective on cm7. If you turn it up to loud it stars to distort though.
Sent from my Cyanogenmod loaded Htc Sensation 4g

mrg02d said:
Thats pretty sorry of phone manufacturers, isnt it? They rush stuff out and then put us through the trouble of getting it replaced. I know alot of people here have to send the phone to HTC to fix...Here in the USA, tmobile will send us a new phone FIRST and THEN we send back out defective one.
Every time I want to gripe about the dust issue, I remember the rest of the world that has to deal with it the hard way.
BTW-I am on my second phone and it also has a dust (or glue?) issue. I was told that tmobile would send me a new one for $20.00 and I send them my old one when I get the new one, but I am waiting for some time in the future when this issue is resolved. (Or maybe I will just wind up with a refurbished one that still has the issue?)
Uggg...I remember back when things just WORKED.
Matt
Click to expand...
Click to collapse
It'd be down to the factories (I knew someone who worked in an IBM hard drive factory and they'd often leave bits out, one colleague scratched his name into a disc platter!) not having high enough quality control.
If people accept defective goods then there's no pressure on HTC to apply pressure on the factories to improve their quality.
There's always going to be items that get through, and the more that are sold, the larger that group of faulty items is.

[Q] crackled/annoying speaker sound

Hi im new to the sensation.
I just bought a sensation and i was happy about a good deal.
But later on when i tested the phone i did notice one problem,
the phones front speaker is makeing a crackled/annoying sound during calls.
I have a hard time hearing people some times, i did read some threads about people having this problem. But nothing that actually helped me, some say they flashed a new rom and all solved and some say they took the plastic or something from the speaker. Anyone here that had this problem and has just simply replaced the speaker, and then if it has worked like charm efter?
//Virtualxp

You could download an RUU which is official htc. Run it and if it fixes problem, great, if not, RMA

What is ruu and Rma? What do they stand for?
Sent from my HTC Sensation 4G using xda app-developers app

Rom Update Utility and Return Material Authorization. Google is your friend.

Ok so i tried Skype after reading some, and the sound in skype was pretty good didn't notice the crackled so much sound there. I have made a hard reset but that didn't solve it, took the backcase off and polished the the copper plate that pushed into the holder of the simcard and that made the sound better to. Could it maybe be the back case? someone with a idea =)?
//Virtual