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So My desire S was crashing in every app even after a restart, so I turned the phone off and BAM, it will no longer post. No lights nothing. Any Ideas?
Now I had a look over the warranty statement and I could not see where it states that changing to a non factory rom voids the warranty.
One could argue that when you buy a notebook you can change the os without voiding warranty why not the same for phones?
If it won't turn on they may not know you've installed anything, and it may be cheaper for them to simply replace the mother board rather than investigate, so admit nothing
Swyped from my Desire S using XDA Premium
I unlocked bootloader with HTC dev. So I assume my warranty is voided. I bought it from the source (Canadian store) I have a 3 year warranty. So if my screen gets cracked or water damaged will they replace or fix it. Eg: I have water damage covered. Will they be able to see if I unlocked bootloader and would they replace it????
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app
Unfortunately they can tell
nikomo55 said:
I unlocked bootloader with HTC dev. So I assume my warranty is voided. I bought it from the source (Canadian store) I have a 3 year warranty. So if my screen gets cracked or water damaged will they replace or fix it. Eg: I have water damage covered. Will they be able to see if I unlocked bootloader and would they replace it????
Sent from my HTC Sensation 4G with Beats Audio using xda app-developers app
Click to expand...
Click to collapse
Yes they can see.I'm pretty sure
i dont think so.
but if your screen is the problem.
i think they will focus on that thing.
just try it.
PRESS THANK IF I HELP
your best bet is, if any damage occurs, would probably be to reflash everything to stock, even the bootloader, then return it. If it is waterdamaged and you cannot turn it on, odds are they will not be able to check.
I returned a fully rooted/flashed Droid Eris once (water damage and shattered screen) and they accepted it without an issue
AFAIK, there is no simple way for a service center to check as long as you restore the phone to it's original condition (i.e., re-lock it). It's very easy to tell if a phone is currently unlocked or not.
If it's clearly a hardware issue (e.g., cracks, water damage, etc.), then they almost certainly won't waste their time checking. HTCdev is an HTC Corporation project. From their website:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Click to expand...
Click to collapse
Unless unlocking your phone somehow caused you to drop it in the water or break its screen, you're in the clear. Your warranty is still good.
So. I bricked my phone when I ruu'd back to the 2.20 update and took the 3.18 OTA update. It bricked my phone because I was rooted with s-on. I called AT&T's warranty center and told my phone stopped working after I performed an update and they sent me a new one. What are the chances that they'll actually know that my phone was rooted? Has anyone else gone through this?
marcur12 said:
So. I bricked my phone when I ruu'd back to the 2.20 update and took the 3.18 OTA update. It bricked my phone because I was rooted with s-on. I called AT&T's warranty center and told my phone stopped working after I performed an update and they sent me a new one. What are the chances that they'll actually know that my phone was rooted? Has anyone else gone through this?
Click to expand...
Click to collapse
If it doesn't turn on at all they won't be able to tell because, well, they can't turn it on.
I'm just guessing but you might be committing some kind of fraud in doing that?
Sent from my One XL using XDA Premium
I bricked my old one x by flashing ice cold jelly RIM meant for the international one x. And I called Rogers and they sent me a new one as my old one x won't turn on. Its been a year now and no calls, no fees, nothing.
Sent from my One X using xda app-developers app
While AT&T technically reserves the right to refuse warranty service due to modification of the phone; in actual practice I have yet to see a report of them actually doing that. Many folks here have returned rooted and bootloader unlocked phones (even running custom ROMs) for various hardware defects (with the screen still able to turn on, and therefore not difficult to tell it was rooted), with no issue.
That said, I'm usually not a fan of making a warranty claim for a brick resulting from your own lack of research. But the case of SuperCID and OTA/RUU shouldn't be bricking people's phones (its not clear why it does), so its a bit of a gray area, and I'd personally on the fence about calling it fraud (leaning to the side of "not fraud").
I will say this about AT&T warranty. They really don't deal with software. In fact they recieve 5,000 phones that are not really broken. They have a simple check system and if everything passes, then they give you a new phone. Even though I was not in the warranty department, I transferred a lot people there.
Back to the subject, if you tell them you tried to update it and it did not work, most likely they will replace it. As long as it is not water damaged and was not physically tampered with.
Sent from my Carbon-ize Evita using xda-developers app
Herc08 said:
I will say this about AT&T warranty. They really don't deal with software. In fact they recieve 5,000 phones that are not really broken. They have a simple check system and if everything passes, then they give you a new phone. Even though I was not in the warranty department, I transferred a lot people there.
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Click to collapse
5000 phones in a month? In a week?
Very informative, nonetheless. Thanks for the post.
No worries. Since I didn't sign a contract I can talk about it as much as I want . The reason for this is because reps do not fully troubleshoot. As a tech support rep, I made sure to rarely transfer, because it coudld be something as small as a setting
Sent from my Carbon-ize Evita using xda-developers app
I wouldn't say this is fraud at all. The rep on the phone asked me if the phone had any physical or water damage. He said nothing about software modification and if he did, I would have been honest with him. The bricked phone itself was in excellent condition even after 8 months of use. I've always been good at maintaining my phones in the past. If anything, they could use the phone for parts or something.
I did receive my replacement phone yesterday in the mail. I sent out my bricked phone today.
Technically with Google and HTC both having tracking software buried in stock os a real phone software egineer can prolly tell just by punching up your imei what's going on. I did tech support for blackberry business (worst phn in my opinion) and it was possible to pull up there home screen and guide them through setting up stuff. I know some people that do att warranty and they tell me they have never in there location made phone out of warranty from software only physical damage and water strip detector.
Sent from my HTC One X using xda premium
Hi all! This is my very first post and I hope this thread isn't redundant.
My question is: is it possible for Google to know if my device has been rooted or the bootloader unlocked even after I've reset the device to factory image and locked the bootloader?
My problem is that I've just recently found 2 dead pixels on my beloved Nexus and I'm thinking about using Google RMA policy to get a replacement. What I fear is that since Google RMA policy requires you to place a new order and holds your money until they receive your defective device what might happen is that somehow, maybe with something similar to Samsungs flash binary counter, they will find out that I rooted/unlocked the bootloader and since my warrant would be voided I get also billed for the replacement device.
Has anyone that has rooted the device been successful in receiving a replacement through Googles RMA?
I know I sound a little paranoid, but I want to be really sure before risking to lose 400Euros!
Thank you all in advance.
No it shouldn't, Google isn't Samsung...
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Flash it all back to stock and relock it, they'd probably never know the difference if they even really care that much in the first place. The complaint is dead pixels, not a software issue.
El Daddy said:
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Ouch! So they could actually keep my 400 Euro advance after they receive the defective device and find out it has been rooted/bootloader unlocked? I guess I should have been more careful.
El Daddy said:
Actually yes they can. There is a tamper flag that is set to 'true' when the bootloader is unlocked and doesn't change when it is relocked.
This is new for a nexus device so we don't know how or if it will come into play with warranty stuff.
There are already people working on a method to controlling this flag.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
proof?
m0bster said:
proof?
Click to expand...
Click to collapse
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
El Daddy said:
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
You are right, these are the results:
El Daddy said:
I'll let you see it with your own eyes.
Boot into fastboot and type the command: fastboot oem device-info
Proof enough?
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
On my old phone (LG O2x) I had a way to flash the stock image from a pc with nvidia utility. That would clean up everything.
Is there a similar thing for N5?
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
El Daddy said:
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
So do you think I should wait before asking for a RMA replacement? I received the device on the 6th, could the fix be available before the 15 days deadline?
El Daddy said:
Flashing the stock image and relocking the bootloader does not change the flag. But, like I said earlier, there are people working on it and it seems promising.
Sent from my Nexus 5 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Oh well if it is not an e-fuse it's doomed and not worthy of a worry.
kiov87 said:
So do you think I should wait before asking for a RMA replacement? I received the device on the 6th, could the fix be available before the 15 days deadline?
Click to expand...
Click to collapse
I've found a similar post here:
reddit.com/r/nexus4/comments/1a32vr/a_concern_with_using_rma_and_having_a_rooted_phone
One user wrote:
"When I RMA'd my Nexus I was specifically told that if I had unlocked the bootloader it would not be covered under the RMA. However there have been cases in which people have claimed to have returned a N4 which was rooted. LG are the ones that directly assess the phone and not Google and it is LG who provides the warranty. All that Google do is process the RMA.
The way the RMA works is that you authorize Google to charge your account. If they find that the problem was caused by hardware issues they will not process the charge. If the problem was user created they will authorize the charge on your account.
As I said there are very mixed reports of people who have and haven't been charged it but from Google/LG standpoint if the problem was caused due to you rooting they will charge you if it was a hardware issue E.G the know battery issue then you may be safe."
If the TAMPERED text remains on my Nexus 5, it would be a gamble to return it without getting charged.
I think everyone who has a rooted phone needs to take all of this in consideration before sending their device in for RMA. Be careful or you might end up paying 800 euros for your Nexus 5.
I think if LG would refuse the warranty they are due for a good slap in court (at least in my country!):
I found this:
-------------------------------------------
Does rooting your device (e.g. an Android phone) and replacing its operating system with something else void your statutory warranty, if you are a consumer?
In short:
No.
Just the fact that you modified or changed the software of your device, is not a sufficient reason to void your statutory warranty. As long as you have bought the device as a consumer in the European Union.
A bit longer:
Directive 1999/44/CE dictates1 that any object meeting certain criteria (incl. telephones, computers, routers etc.) that is sold to a consumer2. inside the European Union, has to carry a warranty from the seller that the device will meet the quality that you would expect for such a device for a period of 2 years.
A telephone is an example of such a device and is an object that comprises many parts, from the case to the screen to the radio, to a mini-computer, to the battery, to the software that runs it. If any of these parts3 stop working in those 2 years, the seller has to fix or replace them. What is more these repairs should not cost the consumer a single cent — the seller has to cover the expenses (Directive 1999/44/CE, §3). If the seller has any expenses for returning it to the manufacturer, this is not your problem as a consumer.
If your device becomes defective in the first 6 months, it is presumed that the defect was there all along, so you should not need to prove anything.
If your device becomes defective after the first 6 months, but before 2 years run out, you are still covered. The difference is only that if the defect arises now, the seller can claim that the defect was caused by some action that was triggered by non-normal use of the device4. But in order to avoid needing to repair or replace your device, the seller has to prove that your action caused5 the defect. It is generally recognised by courts that unless there is a sign of abuse of the device, the defect is there because the device was faulty from the beginning. That is just common sense, after all.
So, we finally come to the question of rooting, flashing and changing the software. Unless the seller can prove that modifying the software, rooting your device or flashing it with some other OS or firmware was the cause for the defect, you are still covered for defects during those 2 years. A good test to see if it is the software’s fault is to flash it back with stock firmware/OS and see if the problem persists. If it does, it is not a software-caused problem. If it is not possible to revert it stock software any more, it is also not a software-caused defect. There are very few hardware defects that are caused by software — e.g. overriding the speaker volume above the safe level could blow the speaker.
Many manufacturers of consumer devices write into their warranties a paragraph that by changing the software or “rooting” your device, you void the warranty. You have to understand that in EU we have a “statutory warranty”, which is compulsory that the seller must offer by law (Directive 1999/44/CE, §7.1) and a “voluntary warranty” which the seller or manufacturer can, but does not need to, offer as an additional service to the consumer. Usually the “voluntary warranty” covers a longer period of time or additional accidents not covered by law6. If though the seller, the manufacturer or anyone else offers a “voluntary warranty”, he is bound to it as well!
So, even if, by any chance your “voluntary warranty” got voided, by European law, you should still have the 2 year “compulsory warranty” as it is described in the Directive and which is the topic of this article.
In case the seller refuses your right to repair or replace the device, you can sue him in a civil litigation and can report the incident to the national authority. In many European countries such action does not even require hiring a lawyer and is most of the time ensured by consumers associations.
The warranty under this Directive is only applicable inside the European Union and only if you bought the device as a consumer.
[1] EU member states must have by now imported the Directive 1999/44/CE into their national laws. So you should quote also your local law on that topic.
[2] A consumer is a natural person who acts for their own private purposes and not as a professional. .
[3] Batteries can be exempt of this and usually hold only 6 months warranty.
[4] E.g. a defect power button could be caused by spreading marmalade in it or hooking it onto a robot that would continuously press the button every second 24/7 — of course that is not normal or intended use.
[5] Note that correlation is not causation — the defect has to be proven to be caused by your action, not just correlate with it.
[6] E.g. if a device manufacturer guarantees the phone is water- and shock-proof or a car manufacturer offers 7 years of warranty against rust.
Source : https://fsfe.org/
I think that the tampered flag is officially deceased now:
http://forum.xda-developers.com/showpost.php?p=47402916&postcount=133
Guys who fear that rooting will void warranty..
But what makes u think that the Service center guys will look if the bootloader is unlocked or not
Lots of people give phones with CM and other custom ROMs flashed to the SC...and that too with a custom recovery...i think which may be needed by the SC guys for software update,wipe etc etc
i myself gave my rooted phone for replacement.. though reverted back to stock rom
If u guys think why dont i go ahead myself..i only reason im afraid of is ..if they have a particular QC test app or something before RMA procedure..which may auto generate the result such as
Camera - check
Speaker - check
Vibration - check
Bootloader - fail - not eligible for warranty
and they strictly reject warranty for the phone because of that..
guys experienced with the warranty procedure for Motorola phones please reply
I rooted mine. I don't usually have hardware problems. So... whatever
I've rooted mine, just keep in mind that you can't unlock the bootloader without getting an authorization code from Motorola. By requesting this code you accept the warranty loss.
Edit:
Motorola requires you to run "fastboot oem get_unlock_data". This data is used to calculate or read the unlock code from their database. Those lines should also be more than enough to blacklist your phone from warranty.
Bootloader status codes
I think I'll wait for a while this time a least four to five months..
Sent from THE motog
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
leppo said:
I've rooted previous phones, and I thought I'd root this one too... but it's so close to what I want, and I don't want to screw it up (especially battery life).
Click to expand...
Click to collapse
How can you screw up battery life with a root?
James Randi said:
How can you screw up battery life with a root?
Click to expand...
Click to collapse
I guess I automatically associate rooting with flashing a different rom. But yes, it's different.
Its a $200 phone and rooting is pretty much a necessity to fully take advantage of your hardware. Flashing ROMs isn't as much of a big deal anymore but rooting is where all the fun comes from IMO. If there's no issues with it after a month or so, just do it.
Well, except for those of us unfortunate individuals who rely on Verizon's rural reach. I've got the Verizon Moto G xt1028, and it's not unlockable. At least, not yet. So those of us who bought the xt1028 are waiting and hoping for a different root method. Or different unlock method. Or both, really. Alas, we're forced to run fully stock until then. I'd so love to put GravityBox and a few other root apps.
At first I bought the 8 GB Variant and unlocked it, rooted it installed a custom ROM and I didn't like it because it didn't have so much space,
so what I did was flash everything Stock back again and lock the bootloader and I traded it against a 16 GB Variant and payed an extra 30€.
Now, I don't really care about rooting and custom roms anymore, I use the Stock Firmware from Motorola, latest of course so I get all official OTAs and all Motorola Apps, they probably know how to make everything for their phone so I'll just use it as it is.
In most cases they'll just look for the splash screen to say the warning message but we all got the logo.bin flashed. Worst case scenario they'll check through fastboot.
On Moto G XT1033
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
jaspreet997 said:
In Europe you warranties don't get void due to locked Bootloaders? Its true in all case?
Click to expand...
Click to collapse
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
You can read more in this german article which i have translated using microsoft translator.
Francehoaq said:
If warranty is not available then what should i do? thinking..... should i root or not
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Click to collapse
Nobody can answer that for you. There are advantages and disadvantages doing this.
mokkami said:
You mean unlocked ^^
If you flash software which will could cause a hardbrick or any other hardware failure then, for my knowledge, your warranty might be gone.
The reseller can only refuse warranty if he can proove that damage is caused by rooting, flashing etc.
Click to expand...
Click to collapse
True, unlocking the bootloader will not void your warranty. Damaging your phone while trying root it, 'may' void your warranty if the seller/manufacturer can tell, and can prove you caused the damage
mokkami said:
Law expects that an failure in between six months must be from the beginning.
But after six months you have to proove that this failure was there from the beginning. This can be very tricky.
Click to expand...
Click to collapse
Thought I should clarify this. If a problem occurs with the phone in the first 6 months, the responsibility lies with the manufacturer to
a) Repair
b) Replace
c) Refund
d) Prove the problem does not exist.
If a fault occurs AFTER 6 months, but before the end of the manufacturer warranty. The manufacturer must:
a) Repair
b) Replace
c) Refund
BUT the manufacturer is within their rights to ask the customer to 'Prove' the fault exists and that they did not cause the fault through misuse etc. Usually this would require an engineer or technician report. In reality sellers will almost never do this.
Note: In the UK (and maybe rest of europe) the sale of good acts requires items last for a reasonable amount of time (not just the warranty period) this is I believe 6 years.
SO technically you could claim for repair even up to 6 years, however the responsibility will be with the consumer to prove the fault was in design and manufacture and I 'believe' that it occurred in the first 12 months since purchase. (Very hard for a consumer to prove this)..
mokkami said:
Only unlocking bootloader or rooting will not void your warranty in the EU. At least not the one which is given by law.
But the manufacturer warranty, which is an additional service of the company, can be voided.
Click to expand...
Click to collapse
Not sure what you mean by 'warranty given by law' vs 'manufacture warranty'. The manufacturer is required to give a limited 12 month warranty on all goods as per the sale of goods act. A lot of manufactures will give an 'Additional' warranty, or a warranty that covers a longer period as standard. Samsung & HTC = 2 years, for example. SO, although they only require to give you 1 year, once you have bought the device, with teh 2 year warranty, you have entered a contract and they must honour the full 2 years...
Actually the first 6months is called workmanship warranty. Its unconditional warranty as long as there no blatant damage to the device. If you have tempered with it, then you go into the standard warranty clauses. Which it is then up to the manufacturer to decide weather they will repair it for you. Sometimes at a discounted price when it is in fact your fault. But if you have blatantly damaged your device, you wont be eligible for a warranty. If its software related though, they could give you the benefit of the doubt.
On Moto G XT1033
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
carpasouza said:
I got my phone Touch Screen all broken, unlucked the bootloader, rooted, try a little the cm11, and then, a sent it to repair.
Got a new phone even with the warranty avoided.
Just return your phone the original system, you wont have any problem!
From Campinas, Sao Paulo, Brazil!
Click to expand...
Click to collapse
Yes same will be the case for India to I guess..
Even I had rooted my previous phone and sent for warranty.. Of was a different manufacturer though.. Different policies..
Sent from THE motog
[quote name="Piyush Rawal" post=54210331]I have. I relocked bootloader and sent it to service center and they either didn't check or ignored bootloader status being 2, however, they fixed it under warranty.[/QUOTE]
Time to root I guess..
Tap-a-talked from the MOTOG
This is my story : I bought a soft bricked moto g xt1032 the bootloader shows device locked status 0. I've tried many methods to bring it to life without luck. I've got the unlock code from the earlier owner. In the next few days my friend who works in a t mobile service will try to recover the phone if he fails I'll send the phone to RMA. Will see what happens
Tomorrow is finally the day I guess
Tap-a-talked from the MOTOG