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Verizon Thunderbolt Returns.

So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!

Mr.Obvious said:
So I finally had the power button sink down inside of my Thunderbolt, this is the second time it's happened in less then 20 days. Once again I sent HTC an email regarding the issue (as I did last time) but this time I recieved no help. So I called Verizon and spoke to a nice lady named Christine, who once I explained everything to her how the issue was known etc etc...
Verizon now has a reference number thats already ready in front of the reps thats strictly for this issue. I will recieve my "new phone" on Tuesday. Just wanted to post this so others who are having this isuue and even if you are out of your 14 days, even though you still have a 1 year manf. warranty, due to the high amounts of this issue, Verizon is not questioning this matter and will gladly set you up with a return.
Good luck guys!
Click to expand...
Click to collapse
Dont forget to "un-root" before you send it back!

What was the reference number?
Sent from my ADR6400L using XDA Premium App

How do I know if it's sunken in? Mine works but seems to be harder to get.
Sent from my ADR6400L using XDA Premium App

If it's sitting lower than your volume button on the side of the phone, it's sunken in.
Mine is sunken in, but it doesn't bother me.. Doesn't effect the function at all and my case covers the button so it feels the same.

Well I'll be at verizon tomorrow
Sent from my ADR6400L using XDA Premium App

hope this doesnt happen to me. took 2 returns to finally get a phone which had a working headphone jack and power button out of the box.

i have had this since day4 but i dont feel like re-rooting a new one to have the button perfect

I only have this issue with the extended battery cover...
Sent from my ADR6400L using Tapatalk

trizzle21 said:
More reason why you should get a damn IPHONE 4
Click to expand...
Click to collapse
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App

Jazi said:
Can we get a moderator here please?
This is just gonna cause problems.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.

inzandity said:
Seems like the moderators have been on vacation on this forum for a little while. Been a lot of these types of posts going on lately.
Click to expand...
Click to collapse
Yea I have noticed this as well. At first I was taking them seriously. Now its just too obvious.

The reference number for the insurance they have and its not "given out" to customers, it's used to easily process the claim and not ask 100 questions to you. Also make sure they don't "deactivate" your 4G Sim which they did mine, had to return to a Verizon store today to get another one. It has to have an active line, which this is what I was told. Either way I'm still expecting a new phone tomorrow, hopefully won't have this issues anymore.
And yes please make sure you un-root.
Cheers.

If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
Glad to at least see you got it replaced.

They handed me a whole new one today. I got to keep my SD card hahah I got a new phone with battery and everything
Sent from my ADR6400L using XDA Premium App

ProTekk said:
If you guys are getting brand new in box thunderbolts I'm going to be pissed. They sent me a refurbished one and claimed they aren't allowed to send me a new one.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
How can they be giving out refurbished phones and it's only been out for 30 days?

They handed me a whole new phone. The guy said they didn't have refurb yet.
Sent from my ADR6400L using XDA Premium App

[Q] Dropped my skyrocket!

ok so i just got my skyrocket about a week ago. And i dropped it and the chrome around the phone chipped pretty bad. I tried to go into today to say like the phone was laggy and stuff. Then the associate said just restart the phone. Then i asked her about what the insurance policy is and i asked about the chipped chrome and she told me to go to the AT&T service center and said they would swap it out. i went which is about like 30 min away from me and once i got there they said they wouldn't do it. Anybody know what i can do to replace it?

Brick it?
Sent from my Galaxy Nexus using Tapatalk

lol you sly devil you! ^

Lol, checking repartition in odin is agreat way to do that. But they might try to say that is messedup because you dropped it and end up filing a insurance claim, couldnt hurt to try lol
Sent from my Transformer TF101 using xda premium

put the insurance on it and do it that way.

im gonna go in tomorrow and say my wi-fi keeps dropping

YOU DROPPED YOUR PHONE. YOU BROKE IT. IT'S YOUR FAULT.
I cannot run my car into a flipping building and say, CAN I RETURN THIS FOR A BRAND-NEW SHINY ONE?
Scum of the earth...

Get a case?
Sent from my SAMSUNG-SGH-I777 using XDA App

austinm08 said:
YOU DROPPED YOUR PHONE. YOU BROKE IT. IT'S YOUR FAULT.
I cannot run my car into a flipping building and say, CAN I RETURN THIS FOR A BRAND-NEW SHINY ONE?
Scum of the earth...
Click to expand...
Click to collapse
I wish I could like this! Even if you brick your phone they should look at it and deny your claim due to abuse. I would if I were the sales person. It's people like you who drive our prices up.

austinm08 said:
YOU DROPPED YOUR PHONE. YOU BROKE IT. IT'S YOUR FAULT.
I cannot run my car into a flipping building and say, CAN I RETURN THIS FOR A BRAND-NEW SHINY ONE?
Scum of the earth...
Click to expand...
Click to collapse
I feel like they screw us why not get something out of them.
Sent from my SAMSUNG-SGH-I727 using xda premium

defnow said:
Get a case?
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
+1
Sent from my SAMSUNG-SGH-I727 using xda premium

GeezyF.Ladies said:
I feel like they screw us why not get something out of them.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
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Honor
Some things are more important than money or material possessions.

GeezyF.Ladies said:
I feel like they screw us why not get something out of them.
Sent from my SAMSUNG-SGH-I727 using xda premium
Click to expand...
Click to collapse
It's easy to consider that they are a big company with a lot of money, but the quantities don't matter. It's still plain wrong. Ethics.

XAviierG said:
Brick it?
Sent from my Galaxy Nexus using Tapatalk
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What I would do.

defnow said:
Get a case?
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
This is prob the best idea
Sent from my pocket rocket

defnow said:
Get a case?
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
That, or just don't drop the thing to begin with.

You should have had a case from day 1. They will not replace a phone with serious visual defects unless the defects are from manufacturing. Also, bricking the phone will not do it either since it has been dropped. You're just gonna have to deal with it. Sorry.

Altarocks said:
Honor
Some things are more important than money or material possessions.
Click to expand...
Click to collapse
Exactly we are talking about a gadget not war or chivalry.....we all make mistakes that's human nature and I'm not saying his reason is the best my rocket has taken some spills and it still works but I will say us middle class people work 5 maybe more days a week and should be cut some slack when it comes to things like this when big companies could care less I say we don't get enough from most big companies just enough for us not to leave. But this makes you a bad person ? Robin hood stole from the rich and gave to the poor but he still stole. There are rapists and killers you can talk to about honor.
Sent from my SAMSUNG-SGH-I727 using xda premium

defnow said:
Get a case?
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
funny that you would say that. I ordered the tough case and since my whole community mail thing is all messed up i would thing that they would go up to your door and deliver the package. But they said they dont do that and so i had to keep rescheduling the delivery. I have it now at least. lol

RLeWorm said:
funny that you would say that. I ordered the tough case and since my whole community mail thing is all messed up i would thing that they would go up to your door and deliver the package. But they said they dont do that and so i had to keep rescheduling the delivery. I have it now at least. lol
Click to expand...
Click to collapse
Good stuff. You get the defender or what ?
Sent from my SAMSUNG-SGH-I727 using xda premium

G2X went for a swim with me on the 4th.....

My phone decided it wanted to go for a swim on the 4th and is dead. Tried bag of rice to no avail. I have the insurance and was given the choice of the HTC Sensation or Galaxy S2. Went with the Galaxy.
Anyway, I just want to say thanks to everyone on this forum for the awesome ROM work and support over the last year or so. It's too bad we can't get the display drivers API from LG so we can get some ICS with working video love, but oh well.
Again, just want to thank everybody. I will now be hanging in the Galaxy S2 forums until my full discount comes into effect in February and I can get the S3.
Greg

Enjoy the GS2...

Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999

juny51 said:
Quick question about this? How much did you have to pay? My phone its a little on the Fritz I was gonna call in a bit to get a replacement
Sent from my LG-P999
Click to expand...
Click to collapse
It's $130, just called. My phone has been shutting off and going crazy when off the charger. Selected GS2 as well. Have to send the G2X back within 15 days.

How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk

G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
Also wanted to ask this. I needed a replacement and called. But they didn't give me the option they just said they will send me another g2x
Sent from my LG-P999

G2xer said:
How did you get the option to decide which one you wanted?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.

gscavezze said:
I called in and asked them what the replacement was. They said that the G2x is discontinued and not available as a replacement, so they gave me the option to choose between the SG2 and the HTC Sensation. When I said the SG2, they even gave me the option to choose between Black or White. I chose black.
Click to expand...
Click to collapse
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white

Well as I stated in other post I was needing a replacement so I called in. But they didn't offer me a different phone. They shipped out the same one. Its cool with me but weird how "its not available" but I got one
Sent from my LG-P999

Lol exact same thing happenes to me on the same day! Luckily the phone works still, the lcd is kind of weird and i dont have insurance
Sent From My Handheld Portal Device

twism50 said:
Similar situation here. They apologized that the g2x wasn't available and offered me a Sensation. I played it off as I hadn't heard of that phone before and asked if she'd mind waiting a minute while I looked at the phone online. She said sure and that I should check out the GS2 as well, that was another alternative. I said I was familiar with that and chose it, opted for white
Click to expand...
Click to collapse
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device

zoppp said:
Wait, so i can just call in and get a new phone as a replacement?
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999

juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device

zoppp said:
But the OP says his phone went for a swim and is dead (water damage), but he still got a replacement.
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999

juny51 said:
Yea and he more then likely had to pay. That's just how T-Mobile does. Anything aside from hardware defaults you have to pay about 100-130 not sure exact price
Sent from my LG-P999
Click to expand...
Click to collapse
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device

zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999

juny51 said:
No. Your got water damage so they gonna make you pay. If it was something else like your charger port or speaker they replace for free
Sent from my LG-P999
Click to expand...
Click to collapse
I had to pay too, said the phone was acting up, battery dropping quickly, had to pull battery constantly. I also told them that I stooped at my TMobile store and they suggested I call them.
I've had to pay in the past too, fire a charging port issue. I believe you always have to pay, no matter what happened. I received a refurbished phone, perfect condition.
Sent from my SGH-T989 using xda premium

zoppp said:
So basically if I paid $100ish, I could get a gs2
Sent From My Handheld Portal Device
Click to expand...
Click to collapse
It was $130, and worth it. Stable Ics ROM, larger screen which is beautiful and works great outdoors.
Sent from my SGH-T989 using xda premium

juny51 said:
If you have insurance call them up tell them what happened and they will either offer you a different phone like gs2 or the same for that 100ish. I needed a new phone but they didn't offer me the gs2 they just sent me the same. But then again it was a free exchange so who knows
Sent from my LG-P999
Click to expand...
Click to collapse
How long ago was this?
Sent from my LG-P999 using Tapatalk

G2xer said:
How long ago was this?
Sent from my LG-P999 using Tapatalk
Click to expand...
Click to collapse
I called Thursday And my phone got here friday
Sent from my LG-P999

(Q) I Think I May Have Bought A Stolen Phone???

Please help out guys i think i have boughten a stolen phone the NS4G.
What do i do???
I'm scared of what's going to happen.

XxLostSoulxX said:
Please help out guys i think i have boughten a stolen phone the NS4G.
What do i do???
I'm scared of what's going to happen.
Click to expand...
Click to collapse
What makes you think that? Unable to activate on Sprint?

Because I don't want to activate it I just to use it for fun, but it connected to 4g and started to ring as I dialed a number. So I'm scared to as in what's going to happen.
I don't want to get in trouble.
Sent from my SPH-D700 using xda premium

You won't get into trouble. Just say you bought of Craigslist ans show some proof that you actually did. I've been through this trust me,

Sell it, tell the buyer that you got it from a friend that didnt want it anymore, but you dont want it either, so you decided to sell it. With the money you gotfrom it, buy an other NS4G.
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD

g1user101 said:
You won't get into trouble. Just say you bought of Craigslist ans show some proof that you actually did. I've been through this trust me,
Click to expand...
Click to collapse
What exactly do I do? Do i go to sprint and tell them I bought it off craigslist and show the text messages between me and the seller. I have the seller's Posting Id, cell phone number, and email address.
I want to keep the phone as a backup and learn from.
Sent from my SPH-D700 using xda premium

jojoost said:
Sell it, tell the buyer that you got it from a friend that didnt want it anymore, but you dont want it either, so you decided to sell it. With the money you gotfrom it, buy an other NS4G.
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Well I paid 100 for it and no one else is selling one for that price I just don't want to to jail.
Sent from my SPH-D700 using xda premium

If I find a phone ringing even though I have not activated the phone yet, I would definitely inform Sprint about it if I was in your situation. If it were me, I would be completely honest about everything.
But the end decision is yours.

XxLostSoulxX said:
Well I paid 100 for it and no one else is selling one for that price I just don't want to to jail.
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
I dont think you will go to jail for buying a stolen phone, haha. Just one tip, sit down, take a deep breathe, think more bright!
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD

jojoost said:
I dont think you will go to jail for buying a stolen phone, haha. Just one tip, sit down, take a deep breathe, think more bright!
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD
Click to expand...
Click to collapse
Okay haha, well I'm going to be honest to sprint ill inform them. I just want to be able to keep the phone, and have them deactivate it I don't care if I wouldn't be able to activate it. Bad ESN or not I just want the device as playing/learning tool.
Sent from my SPH-D700 using xda premium

If you scam someone else, you won't get in trouble too. Just say it was a friends phone

U cant do anything infortunetely
Hit the thanks button if i helped

R0M CHEF said:
U cant do anything infortunetely
Hit the thanks button if i helped
Click to expand...
Click to collapse
I think you really helped :S
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD

g1user101 said:
If you scam someone else, you won't get in trouble too. Just say it was a friends phone
Click to expand...
Click to collapse
That was my idea
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD

Go to the police station with it, explain. You won't keep the phone.
But if you you want to keep it, well you're a thief too.
Sent from my HTC One S using xda app-developers app

Well just an update I called sprint and they said that it was deactivated on the 30th, but it did rinng but I cancelled it before person could pick up. 4g connects, but the guy said its more of a WiFi hotspot like and somebody nearby with it it picks it up.
But I'm all good so thanks for the advice this question is solved and the thread can now be closed by a mod
Sent from my SPH-D700 using xda premium

XxLostSoulxX said:
Well just an update I called sprint and they said that it was deactivated on the 30th, but it did rinng but I cancelled it before person could pick up. 4g connects, but the guy said its more of a WiFi hotspot like and somebody nearby with it it picks it up.
But I'm all good so thanks for the advice this question is solved and the thread can now be closed by a mod
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
Good to hear, have fun with it
Sent from my Nexus S using Tapatalk 2

jojoost said:
Good to hear, have fun with it
Sent from my Nexus S using Tapatalk 2
Click to expand...
Click to collapse
Yep now if I can be pointed into the right direction rooting, its on ICS. Much would be appreciated And weird though under settings it gives someones phone number
Sent from my SPH-D700 using xda premium

XxLostSoulxX said:
Yep now if I can be pointed into the right direction rooting, its on ICS. Much would be appreciated And weird though under settings it gives someones phone number
Sent from my SPH-D700 using xda premium
Click to expand...
Click to collapse
http://nexusshacks.com/nexus-s-root/how-to-root-nexus-s-or-nexus-s-4g-on-ics-or-gingerbread/
---===:::Greetzz, jojoost:::===---
Sent from my iPad using Tapatalk HD

g1user101 said:
If you scam someone else, you won't get in trouble too. Just say it was a friends phone
Click to expand...
Click to collapse
Or you're absolutely right. Scamming someone is perfectly legal.
No really guys? You're asking him to commit a crime??

$615 Credit

Why is this credit here?

I would think Verizon would have better answers than we would. $615 sounds like full price for an S3 ($599.99 + tax).

aaronc222 said:
I would think Verizon would have better answers than we would. $615 sounds like full price for an S3 ($599.99 + tax).
Click to expand...
Click to collapse
That was gonna be my answer. They're are some things Verizon actually knows better then xda. Billing questions is one.
Sent from my SCH-I535

I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app

I would do the best job of playing dumb and keeping my mouth shut that I had ever done.......

cell128 said:
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
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Click to collapse
HHF2 said:
I would do the best job of playing dumb and keeping my mouth shut that I had ever done.......
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+1

Don't question them. Buy a Note 2 and sell your S3.

I just want to say do you really think Verizon will forget they mistakenly have to 600 bucks? They will find out at some point and charge you for it.
Sent from my SCH-I535

kintwofan said:
I just want to say do you really think Verizon will forget they mistakenly have to 600 bucks? They will find out at some point and charge you for it.
Sent from my SCH-I535
Click to expand...
Click to collapse
No doubt about that.
Sent from my SCH-I535 using Tapatalk 2

cell128 said:
I really hope it's Verizon's answer to atts rollover minutes, "rollover dollars" lol
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
Lmao someone started hitting the crack pipe a little bit early today
Sent from my SCH-I535 using xda premium

Monopoly has a card for bank error in your favor, maybe it will work with Verizon.
Sent from my SCH-I535 using xda app-developers app

Hey, pass some of that credit my way

Lol. If I could.... I wouldn't. Sorry. Helps a lot.
I Murder Murderers

I'd stay quiet and wait that out man lol
Gs3

Lol. I ain't tellin them "Finder's Keeper"
I Murder Murderers

Didn't they give u that credit to get the note 2? U said in another thread that Verizon was exchanging a s3 for the note 2
Sent from my SCH-I535 using xda premium

No. They are replacing it, not a new phone. I might get some overpriced accessories or two tablets. Or just not pay a couple of months
I Murder Murderers

If this is an accounting error you can expect it to be corrected. If it was me I would not spend that or you may owe them some money.
Sent from my SCH-I535 using Tapatalk 2

zakth said:
If this is an accounting error you can expect it to be corrected. If it was me I would not spend that or you may owe them some money.
Sent from my SCH-I535 using Tapatalk 2
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Click to collapse
Technically he wouldn't owe them d*ck... They made the mistake and he was clueless about it he didn't think of the reasons why the credit was there and spent the money... So what? Their fault their problem... If anything they might wanna take that money out of one of their employee's paycheck...
This said, there most likely is a very reasonable explanation about that and it's not a mistake... That's what always happen to me when I get all excited about things like that lol...
Sent from my Samsung Galaxy S III running Jelly Beans Build 5

Yea who cares about those dirty employees. They make a mistake and they should be punished by losing money out of their paycheck. They're definitely not real people and definitely out to help you 100 percent of the time. That's what kills me. So many people talk about calling into Verizon and "raising hell" abusing the employees. I guarantee half the people here have never worked a customer service job and seen how stressful it is to be yelled out or make a mistake. Maybe instead of exploiting that mistake you should just wait for them to fix it. The worst part about working for verizon or any other company like it is that you make a mistake it comes right out of your pocket. You use that credit and you take money from someone else for making an honest mistake. I'm glad to know that there's people just ready and waiting to exploit verizon and by extension the employees. And the reason they are so ready to do this is because Verizon owes them something. Entitled ignorant customers, contrary to what that employee who's gonna lose 615 dollars is gonna be forced to say, I thank you for being the worst part of verizon.
Sent from my SCH-I535 using xda app-developers app