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I've had my Sensation for a week or so now... rebooted it earlier on, and now it's totally dead. Won't power up, won't charge, or anything.
Any recommendations of anything to try that I might not have tried? I've got a good background in this kind of technology, so I've tried the usual stuff - battery removal, leaving plugged in, holding buttons for longer etc...
Is there a trick that anyone's found?
If not, should I go back to '3' to replace it... or should I go to HTC and see if they'll replace with a nice S-OFF unit??
Thoughts please?
volume down and power button together and see if you can get recovery screen up and do a factory reset
Hi Gavin
Sadly it needs something more than that - that was the first thing I tried, thinking it might be software related.
Even tried leaving the battery out overnight before trying again, that didn't work.
What I have found, now, is that if I plug in the charger FIRST, and THEN connect the battery, I get an orange LED. I thought this might mean it is charging, but no, because when I unplug the charger again, the orange LED stays lit, and remains so until the battery is removed again.
I don't recommend trying this yourself, because it does say somewhere in the literature, NOT to apply power, without the battery being in place. I just figured, it's already dead, so it might do something different!
What I'd like to know / find out, is if there's a real "hardware" reset switch/button... my Toshiba TG01 had some hidden PCB pads which would allow different booting modes, etc... somethign like that I think it needs. I'm going to have to get a new one ANYWAY, but it'd be good to know what happened to this one, first!!
Sounds like a hardware issue to me (maybe motherboard failed, that was an issue with all previous HTC devices)
Put it on charge without the battery. Now with a paperclip hit the +- pins for a second. After that unplug it and put battery in and normally charge it. Friend of mine did this with his Sonyericsson and it worked. Otherwise send it back to htc.
Sent from my HTC Sensation Z710e
Ok, I've spoken to HTC, and as it's within the first 28 days, the onus is on 3UK (Hutchinson3G) to replace the handset.
Spent over an hour in store with them this morning, trying various things, and they decided that they would replace the handset. Except they then realised that they won't replace handsets which were from 3 'direct'.
So, I figured, can't hurt to try the 'shorting' method - I would again, out of a background in electronics, say DO NOT TRY THIS METHOD, UNLESS IT'S A LAST RESORT! IT COULD SERIOUSLY DAMAGE THINGS.
Now, instead of a constant orange light, I've got a flashing orange light.
Still no actual operational power though.
Thinking about it
This reminds me of a laptop I used to have - it had a "Quick Boot" feature which relied on stuff in the boot-area of the hard drive. Back then, I had a 'less-than-legitimate' copy of Windows 7, which used a boot-modifier to work as "genuine".
That laptop would, on occasion, refuse to power up for hours, and sometimes days at a time - and I traced that down to it being an issue relating to the loader software in the boot area of the HDD.
I wonder if this is a similar issue on the Sensation - an exception in the "quick boot" that makes it think there's still quick-boot data, even though there isn't, because the battery's been out. It's all hypothetical, but interesting to know how these things tick.
And who knows, maybe 3UK will send me an S-OFF unit in replacement.
i honestly dont know why you would try shorting your phone thats still under warranty. Are you trying not only to fix your phone, but also void your still current warranty?
take it back. get it replaced, and stop trying mcgyver tricks. Its just not needed.
Leigh,
Thanks for your concern for my handset. Personally I'd say having a brand-new, week-old handset to fail completely and spectacularly is 'not needed', either (!) But, really, any of the above actions, which were given to me in good faith, were up to me to use, or not use. I made a calculated decision based on i) the current level of operability of the handset ii) the likelihood of any action taken voiding the warranty iii) the likelihood of my receiving a new handset under said warranty. I hoped I made it clear enough that anyone who would even THINK to consider performing the above procedure would also make such a calculated decision.
I don't know who McGyver is, but you'll notice that I did put a warning in my post stating that others shouldn't try it... chances are it would cause damage to the phone's power management, at the very least, it's cause wear on the voltage regulation side.
That said, there are times when simply shorting devices *can* work as said devices can hold small amounts of charge which can be dissipated with a short, a reverse polarity or otherwise. The cavaets being - a) it's already totally and completely dead, short of it going in flames, it cannot be made worse; b) the shorting (or other action) is momentary - the smallest fraction of a second.
Yes, it's under warranty. Yes, they're going to replace it. If we wanted to go into the whole matter of ethics, *if* I were the manufacturer, and I had proof that someone had done the above steps to their handset, NO, I would not honour the warranty. But I'm not, they don't, the handset already more-than-likely has a mainboard failure, so I was prepared to take the risk.
Eventually, the Service Manual for the device will be released, and this will help with matters of apparent hardware failure. In the meantime, it's a learning curve for everyone, and if I could help that curve at all with my dead handset, in the knowledge that a new one is coming, that's what I hoped to do.
Again, for all clarity, safety, etc. I am not advocating, or recommending the actions detailed above, or ANY other action other than in accordance with the user manual which was provided to you with your device. Do ANY of the above STRICTLY at your own risk, and on your head be it.
If anyone else has any ideas - "McGyver" or otherwise (who is he?!) - that won't obviously cause warranty-replacement issues, I would be happy to try them in the hope of furthering the knowledge of this new device. I'm grateful for any help, and for any chance to increase the small amount of knowledge we already have on this device.
McGyver is a character in an old American TV show from the 80's.He always got into impossible situations and always had some tricks up his sleeve like making a laser out of a package of gum,a paperclip,and a match.
Sent from my HTC Sensation 4G using XDA Premium App
maybe it's the battery
I hat the same problem on my TG01, at the end it came out the Li-ion was all draind and my TG01 would not Charge it anymore.
not eaven in an external Charger
New battery was the only solution.
Maybe it's the same problem you have.
Hi GhostRider
I remember the days of the TG01 - turned out a decent handset, in the end.
I'd hope it's not a faulty battery on a week-old handset - although I don't have another battery to test it with, so I suppose it's possible that it was manufactured as faulty.
My new handset replacement arrives on Tuesday though... but I'll keep checking here to see if anyone wants me to do anything with this one in the mean time.
Had my first Sensation for a week and then it beeped and died just like yours. All I did was swap the battery and plug in the charger. Still nothing. Called TMO and got a replacement.
I think even if you managed to do CPR and get it back up the fact it died in the first place indicates a serious problem. Personally I'd rather have one that's reliable.
I would be excited if my sensation bricked, I've been trying to brick it for a few days. sadly no luck. If it is bricked tmobile atleast will replace it with another, that's atleast another chance at getting s-off.
Mine did what yours did the other day. I thought it was ****ed. I took battery out for 5 and after that put it in and charged for ten minutes. Sadly, it worked fine after that.
samnada said:
Still nothing. Called TMO and got a replacement.
Click to expand...
Click to collapse
s-off i hope?
My replacement is due around 1330h (UK time) today.
I'll let you know the status of the new phone when it comes.
I'd bet a beer it's *STILL* S-ON though...
Here's hoping!!
Ok, my new Sensation has arrived.
PYRAMID PVT SHIP S-ON RL
HBOOT-1.17-0011
eMMC-boot
Jun 2 2011,22:31.39
Oh well. At least there's perma-temp-root for now
I've followed this course to its natural end, however, I appear not to be the only one with the 'dying sensation' problem... so might be good to keep this thread alive?
Cheers all
Hello,
My Desire S froze when updating Skype 2 weeks ago.
Removed battery. Phone stuck on HTC logo.
Went to bootloader for hard reset. When hard rest chosen phone freezes.
Went to recovery, phone starts recovery. Black screen, green icon. Then goes dark. Starts to vibrate 6-7 times. Then remains off. Battery out, battery in. Back to HTC logo again.
Laptop recognized phone when plugged in with fastboot mode. Under device manager (win 7) "HTC phone".
I bought the phone in Thailand, but am now in Philippines where there is no HTC repair center.
I managed to find RUU_Saga_HTC_Thailand_1.35.1113.2_Radio_20.28d.30.0805U_3805.04.02.01_M_release_183327_signed
Which matches my phone. However when trying to install the rom, the above app freezes on "restarting bootloader". I've left it there for over an hour.
I've tried ADB, but it's not picking up the phone.
I'm guessing either of the above can't load, as the phone is S-on.
But I cannot go S-off as I can't get the phone to boot, or any of the above software to find the phone. Again, windows is picking up that there's a HTC phone plugged in.
I've tried everything I know, and am at my wits end into thinking the phone is finished.
Can anyone help with something I may have overlooked, or have a suggestion to bring this back to life?
Thanks
It's most probably a hardware problem. There's a high chance that your phone's emmc chip is fried when u remove the battery. it's common in htc due to the phone design. My phone encountered same thing 2 weeks ago. sent for repair and they change the mainboard. I was lucky they ignored that my phone was S-on(warranty voided)
I was thinking hardware last week after everything was failing. But as it was still booting to fastloader, and being picked up via usb was holding out hope it might just be the s-on preventing me from putting on a new rom. And not a mainboard gone.
Flying back to Thailand for the warranty would cost the same as buying a new phone ...
If taking a battery out when a phone is frozen fries a mainboard on HTC ... I doubt I will buy one again.
Looking at Galaxy 2. But also having doubts due to wifi reports and overheating screen. Can't afford another dud smartphone.
If anyone's got anything else to get this thing up to see if the mainboard is indeed dead, or it's something else, do make a suggestion please!
I have same problem like this before and it's really pain in the a#$. Also, there is one HTC service center here in the Philippines, check it out on HTC site.
Sent from my HTC Desire S using XDA App
Thanks MarlX
Yes, I've been in touch with HTC repair center in Manila via phone and email. I've been waiting for reply for over one week now!
I'm not in Manila, which would mean using fedex to send it up to them. Then bank transfer to pay for repair and shipping back.
If it is the Motherboard that's gone, all the above will probably cost more than a new phone
But I won't know until HTC Manila actually bother to reply!?!
so what was the Problem is it becoz of Skype?
no,this problem happens if you pull the battery out when installing apps
the emmc chip is probably dead,if so you need to send it for warranty or replace the emmc chip yourself
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Just to bad that you did not bought it here. My phone died two months ago (used it only for a month), sent it to the store and they've sent it to service center (in Manila). Had to wait for a month for them to fix it. Motherboard issues I think. Good thing I still have warranty.
Sent from my HTC Desire S using XDA App
DDesires said:
Well unfortunately, when updating the skype app, the phone froze. As in no buttons working, phone getting hot etc.
What else is there to do but take the battery out?
Either way, to have a "premium" phone like the HTC Desire S, burn out a chip, or indeed have a popular app causing it to brick etc is simply not good enough.
More over the support center refusing to reply back.
It simply means they've lost another customer.
The phone, when working, was wonderful. Looking at the Galaxy S 2 today, by all accounts a "better" phone, and it was sad. As, for me, the HTC Desire S was much more preferable.
Except of course for it's 6 week lifespan ... bad customer care etc
Click to expand...
Click to collapse
yeah,this is really bad
but mine has been working for 3months without any problem,& the customer support here is good
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
kartkk said:
if you dont mind voiding the warranty you can buy a eMMC & replace it yourself
if you do so you wont get this problem again
refer this thread for more info
Click to expand...
Click to collapse
Thanks kartkk. I wouldn't know where to begin with the physical replacement of the eMMC chip. Not even sure I can buy one around here.
I might call HTC Thailand and ask if I can send it to them via DHL or the like.
Numline1 said:
There is software "hard" reset option. Instead of pulling the battery out, press all hardware buttons together (vol up, vol down, power button) and phone will reboot. I said this many times before in many topics: never pull out your battery when the phone is on. I learned it the hard way.
Sent from my HTC Desire S using Tapatalk
Click to expand...
Click to collapse
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
BTW if anyone can point me to a step-by-step on how to determine if the eMMC chip is fried or not, I would appreciate it.
I read the above link. But don't know how to get to that stage!
Apologies I see he was connecting via adb-shell. I've tried connecting via adb and it's not seeing the phone....
Which I think is half the problem.
DDesires said:
maybe you should ask HTC to write that in big red writing on the back of their batteries as they start to reach burn your finger stage when the phone freezes.
Or maybe copy Nokia's hardware which is near on indestructible.
Quite simply, I am not a phone tech person. I'm a simple end user.
I've not had a problem taking a battery out of other phones.
Again, if taking a battery out of a phone kills it when it freezes, then quite simply the phone is not good enough. Or, if it is likely to. Then, again, in big writing for simple folk like me, big red writing on the battery saying
"don't take this out, even if it starts to feel like it's going to melt"
Click to expand...
Click to collapse
try searching on ebay for sandisk mmc (or any other brand just dont get the same one used on the DS)
its always dangerous to pull the power from any device which works like a pc even in a pc pulling the power out while the device is on can harm the hardware &/or software i know many people who damaged their pc from pulling the plug while its on
Best to my knowledge it was an emmc chip that was recommended to be replaced. Not an MMC.
While removing "power" abruptly from any electronic device is not recommend, one is sometimes left with no choice. Complete device freeze, no buttons working etc.
There is also a destine difference between a PC and a mobile phone. Though, it must be said from my point of view: today's Android phones, are very reminiscent of old windows 95/98 OS's in terms of stability and hardware issues.
This phone is a piece of SH*T!! I haven't even been using it much for the past 6 weeks since I went back to my HTC One X, just as a media device for music and such. This morning when I was just browsing an app it closed, I tried opening a different one and it was unresponsive, decided a reboot was in order so I held the power button (the swipe down screen took much longer than usual to come up), and when I powered the device back on it is hung at the Nokia screen. Device will not boot, there has been absolutely not one bit of hacking attempted on this phone either. Also tried a couple of battery pulls. I now know why Microsoft's commercials just show people dancing and clicking a keyboard to the device instead of showing what the device can do, because nothing at all is impressive about it. I own a Samsung Focus and I wanted the 820 to help support this OS to give it a chance but I can only take so much and when I have a device failure for no apparent reason that's all I can take...can't wait for Ubuntu to release their first stable build of Ubuntu mobile.
[/rant]
Sent from my HTC One X
Ok, after I left the phone sitting at the Nokia splash screen all day it finally died so I charged it up and its working again. I can't imagine if that happened in the middle of a work day though. And people look at me funny when I carry two phones on me...
Sent from my HTC One X
Hey Guys. I was charging my Sensation XE, and after about 3 hours or so, when I picked it up, the touchscreen wasn't responding (but the power button was working). I pulled out the battery and after that I was able to turn the phone on just once. After the touchscreen still didn't respond, I tried pulling out the battery again. The phone didn't respond whatsoever (PC, AC charging).
I did go to get a new battery today, but while the phone did turn on with a new battery, the touchscreen still wasn't working. The store didn't have an XE battery (I would get it tomorrow), so I wanted to ask you guys if you have any suggestions, or ideas?
(Details about the device are in my signature).
Thanks in advance.
The same issue happened to me some days before and after doing so much research on the matter I found it was the charger pin which was doing this..I changed and touch screen works fine since your touch screen isn't working completely mine was working but not comfortable enough....
Sent from my HTC Sensation XE with Beats Audio Z715e using XDA Premium 4 mobile app
Eureka!
UPDATE: So after struggling for days a with battery problem (my country just doesn't seem to have a HTC Sensation XE battery, and I didn't wanna degrade to a Sensation's), I got the idea that since my battery has gone days without any charging, it might, just might, be able to hold some charge again. So I put it back on charger, and voila, it was able to charge. I tried going to fastboot, but my PC couldn't identify the device (FASTBOOT warned me of a very low battery level), but in the end it didn't even matter (Love LP).
Initially, android was able to boot on battery, but it didn't recognize the AC charging, and the phone shut down immediately after pulling out the charger. After multiple tries, it finally recognized the charger, and I am afraid to touch it lest it dumps me again.
Apparently, it also solved my touchscreen issues (I didn't have to reflash the firmware). Taking a guess, I would say that the low voltage level cannot allow the touchscreen to operate at all (the POWER and VOLUME buttons worked fine). After my phone recognized the charger though, the touchscreen came to life as well.
I am posting this so that anybody who runs into similar issues can benefit..
What didn't help me:
A similar HTC battery (for Desire I believe) with 3.8 V rating (Sensation XE has a 3.7 ~1700 mAh battery).
The HTC Service Center. The guy told me that the battery is dead. Fair enough. Apart from that though he put the above mentioned Desire battery and when the touchscreen didn't respond he told me told me that it would cost Rs 8000 (~$126) to replace he whole screen). So better watch out at the HTC Service Center (at least in India, I am very disappointed with their service).
just to know any kind of services are following specific politics about fixing issues
that's why in most cases they are saying we have to replace this,we have to replace that etc....
rzr86 said:
just to know any kind of services are following specific politics about fixing issues
that's why in most cases they are saying we have to replace this,we have to replace that etc....
Click to expand...
Click to collapse
Yeah, but $126 is kinda lot (I need to save for Galaxy S5). They are ripping people off with misdiagnosis. This is very bad practice on part of HTC. Samsung, Nokia have great customer service compared to HTC. When I asked if I could get a new XE battery, the guy flat out told me they didn't have one and since the phone is discontinued, no batteries (seriously!).
I could get an Anker, but overseas shipping makes it unresonable.
Part of my screen isn't responding to touch, so I decided to take the phone apart. I guess I was a little rough, but only broke two spring loaded connectors, which I think should be fine once I solder them back on. Anyway, I tried turning the phone on and it failed. I tried plugging in the usb connector to the computer and my computer keeps giving that disconnected sound. I was able to turn on the phone prior to disassembling...any ideas what happened?
Also, I have to replace the power button since it was also being non responsive and the tip got lost....
It's almost impossible to say what's wrong with it without seeing the device because you could have damaged any component and not know it. Are you certain the screen just isn't working as opposed to the device not turning on? Is it showing up as anything on your PC? Is there any reaction from the led upon connection via usb?
Also, exactly what device do you have? You haven't identified it at all.
Sent from my Evita
Sorry I have the HTC One X... I'm pretty sure the device isn't turning on...because the screen would turn on before. Nothing shows up on my PC except that it's trying to identify the device and there's no reaction from the LED on the phone
If you have the HTC One X (Endeavoru) you're in the wrong forum, this is the HTC One XL / at&t One X (Evita) forum. It's best to get advice in the right place because although our devices look similar they're very different internally. I'll ask for this thread to be moved to the right device subforum for you.
Sent from my Evita
Hmmm not sure which one I have, but I do have the North America one with AT&T
Ahh, ok, you have the HTC One XL Evita then.
Sent from my Evita
Thank you for verifying!
Well since I already disassembled the entire thing and still waiting on parts...I'll wait and see if replacement of power button and screen fixes the issue. If not, I'll report back with pics of the board reassembled