I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
I'm experiencing the same problem here also.... I'm with 3 and when the phone is roaming on the Telstra network, it will reboot within 30 or so seconds of receiving an incoming call.
Just want to add that I can reliably crash the phone if I make an outgoing call whilst roaming (easily done, my house is in a roaming area for 3), and I go into my mail client and select send/receive... bang... restart.
Another 3 customer with same issue
Hi guys.. Just wanted to drop myself in as another user with the same issue.
I thought it was a doa handset and took it back but new one doing the same thing (when roaming)
Has anyone tried any other rom on it?
Cheers
I have a colleague with the same phone and ROM as me, so I will test with his device today to see if the same thing happens. I suspect the Network 3 Radio stack is dodgy, so I'll be letting 3 know about this as soon as I confirm whether this is happening on my friend's phone.
There's another person having this issue here;
http://www.1800pocketpc.com/2008/03/19/auto-disconnect-gprs-on-ppc.html
He says
# Marko Says:
October 5th, 2008 at 11:48 am
how do i hack the registry, so that when an incoming call is received, to turn of GPRS.
I have a problem with my network, when GPRS is downloading, and an icoming call is received -> the device restarts.
Thanks
Marko
Click to expand...
Click to collapse
Okay, have now tested this with my colleague's TP (which has same ROM, Same radio, same carrier and so-forth), and his TP DOES NOT RESET under the same circumstances!
This being the case, it looks like a hard reset is the logical next step as something must have gotten buggered up somewhere along the line!
Now to look up how to hard reset these things....
I'll report back with my results.
Okay, Hard Reset fixed it.
I read somewhere in XDA-Dev that a part of the OEM setup you see when you first start the device has already been completed (either by 3 or someone else further up their supply chain). I can confirm that after the hard reset, the setup process was slightly different (longer), than what I saw when I first turned the TP on out of the box. Whether this has any bearing on things I have no idea.
I will now begin the laborious process of installing and tweaking everything as per my requirements whilst testing this restart-on-call issue in-between each step to see if the issue arose because of something I did.
I'll report back either way.
After a day, and all software reinstalled, I don't seem to have this issue anymore. I can only assume that this was due to some setting / configuration which was made by 3 or someone else up the supply chain before I received the phone, or maybe one of the configuration scripts didn't run properly when I first turned on the phone. Either way it's working now.
Codenix.
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
guys, just letting you all know that my phone is a non-3 HongKong edition, it has RomeOS2 on it and the latest radio. I haven't tested it in a couple of days, but since mine hasn't been "touched" by Three, I doubt it has to do with their ROM or Radio
Edit: and my phone is still crashing.
Mine crashed again on the weekend, so either the problem was intermittent when I did my testing the other day and didn't show itself, or something I've installed since then has caused the problem.
The only thing which springs to mind is the latest version of Google Maps which I installed on the weekend, and which I had also installed prior to noticing the reboot issue before my hard restart.
Thanks for your input Sawbones - at least this confirms that there's nothing specific to the Three ROM causing this.
I surprised many more people aren't also experiencing this problem. Perhaps most people rarely roam.
I have the touch pro and use this India. I have the same problem while roaming. I have installed BlackBerry Connect and whenever i am on EDGE or GPRS, the phone crashes and reboots when I receive an email while I am on an incoming call. I haven't found a solution yet.
- Radha
Codenix said:
I have read many people have had problems with random phone restarts when making or receiving calls, but my issue is much more specific.
I'm surprised my Googling hasn't turned up anything on this problem, as my Touch Pro is running a stock rom (from 3 Australia), and issue was occurring before I installed any additional apps.
Issue as follows:
Model: HTC Touch Pro T7272 (Raph100)
ROM: 1.90.861.7 WWE
Radio: 1.02.25.19
Protocol: 52.33.25.17U
When connected to PC via USB and Windows Device Mobility Centre is active (the Vista version of Activesync), whenever an incoming call is answered, the phone restarts / reboots itself within a second of answering the call. I don't know if this also happens when making a call as I haven't tested that yet.
** Edit 1 **
I have now tested outgoing calls and the phone does not reboot / restart, so this problem is limited to incoming calls only.
** Edit 2 **
Restart also occurs when mail is syncronising over a GPRS/EDGE connection and an incoming call occurs. Appears issue is somehow related to Activesync or mail send/receive (in this case it was an IMAP mail account).
** Edit 3 **
I've found another reference to perhaps the same issue at http://forum.xda-developers.com/showthread.php?p=2827920 where the phone would reboot within 30 seconds or so of making a call when roaming. My house (the only place I've seen this issue now that I think of it), is in a roaming area for my carrier, so this may be the same issue. Mine definitely only reboots during a mail send / receive though (not sure if normal data transfer will cause this - haven't tested yet).
** Edit 4 **
Reboot occurs during ANY data transfer on EDGE/GPRS when an incoming call occurs. Tested by updating weather whilst calling phone from landline. It appears the Raphael doesn't know how to handle the fact that Voice and Data aren't supported on GPRS/EDGE simultaneously, so it just poos itself and reboots. Although I originally thought this was somehow related to an active WMDC connection via USB, my phone must have been syncronising mail via the GPRS/EDGE connection (as I'm roaming here), even though it was plugged in to the PC. I have now confirmed that so long as data isn't being transmitted via GPRS, calls can be received or made whilst it is plugged in via USB and Activesync/WMDC is active.
** End Edit **
As I do more tests I'll add more information to this post.
Click to expand...
Click to collapse
Any luck so far? I have the same issue in India. I have tried every single trick that i know off including updating the ROM and flashing a new Radio (1.02.25.28 - saw it in another thread that this is a good and stable Radio Version.). It is very annoying that everytime i receive a blackberry email when i am on a call the phone would reboot
-Radha
No luck here. I thought the reset had fixed it, but perhaps my testing wasn't very good as I had to force my phone to roam, unlike when I am at home and I'm outside my provider network area.
I'm surprised more people aren't reporting this issue though.
Surprising indeed. Not many are complaining about this it looks like. I have been searching the Internet relentlessly to see if anyone has solved this but to my bad luck there is none.
The phone crashes if i receive a call while i am updating my weather. So far i have tried the following Radios:
1.01.25.16
1.02.25.11
1.02.25.19
1.02.25.28
1.02.25.27
1.02.25.31
1.02.25.32
The phone crashes on the said problem consistently. I even recently updated my ROM to ROMeOS 1.40 and repeated the above Radio's to verify. I am able to reproduce this problem with:
* Blackberry Connect receiving emails while on the call
* ActiveSync Receiving emails while on the call
* Updating Weather
Basically any data connection being active.
I am extremely frustrated with this phone and thinking of dumping this phone and go back to my TYTN II (Kaiser) which was perfect and worked with EDGE/GPRS and BlackBerry flawlessly.
- Radha
+1 Here, tried different ROMS, different radios and even different SIM cards, I guess it's goin back......
Same here guys. Im on 3 and when I roam to Telstra GSM it dies very soon after. This is very annoying and HTC should fix this as a matter of urgency.
Rename thread to "Raphael restarts on call when roaming"
Can a moderator please rename this thread? The issue is not related to wmdc as I originally thought.
Thanks.
Codenix.
Happening to me as well (and i am trying to support 4 others in our business).
If only 3 would have some bloody coverage it wouldnt be such a problem.
Has anyone tried the new ROMs for Optus/Vodafone?
Or could it have something to do with turning on/off HSDPA?
Is there a way to stop data connections when roaming? so at least we could use it as a normal phone when roaming.
Hi Guys,
I started experiencing some really weird issues on my G2x..
1. I can't make any calls while on 3G (haven't tried data so could be the same 3G data issue??), I tested this by trying to call my other handset, it received a really short ring and then nothing... the G2x itself didn't show any thing until the call timed out...
2. I switched the phone manually to use GSM only, the good part is that i can now make calls however i don't receive any ringback while waiting for the other party to answer....
3. I'm also having the DNS problem .... hmmmmphhh .... but that can be worked around by using any dns setting software.... you only need to be rooted...
so is there any body having any of the 1 & 2 problems??
any ideas ... i loved the phone but now .... i'm thinking about not to love it anymore ... lol
Any Ideas??
my phone is rooted and has CWM 4 and running the stock 2.2 android.
Hi all,
Yesterday, I've accepted to upgrade to Android 4.0.4, HTC Sense 4.1 build 2.40.666.1.
Now from that time, my cellphone won't make any calls, receive any text or w/e. The only thing tho, when I freshly start it in the morning, it connects to the 3G long enough to get my missed txt, voicemail etc. Then it disconnects.
The APN server is ok.
I've called HTC and they want to repair it under warranty. The thing is, I can't lose my phone for long period of time as I'm using it for work.
What could I do on my own?
UPDATED INFO
-Second factory reset. First one didn't work. Used the vol- button & power button to make factory reset. Without any APN names, my phone seems to connect to network. I call my GF's phone and it works. My GF sends me a txt but I do not receive it until I tried to call her. It disconnects frequently from network. Signal varies a lot 2 to full bar. I send txt and my GF receives it instantly.
Any help or hint would be appreciated !
Thanks!
I'm having a bit of a strange issue. Not sure if it's related to charging or not, but I have missed at least 3 calls with no notifications only to get a voicemail notification. I believe the first two happened on the charger and the third just happened a little while ago definitely on the charger. Most calls seem to come through and my apartment can be a bit of a reception nightmare; however, my signal is always 3G at home to negate that and this wasn't an issue on my old phone. It seems that my device randomly drops onto a 2G not my network occasionally(Bell/Telus don't have 2G gsm towers, only Rogers). Roaming is disabled which would explain why I would miss the call entirely, but every time I check my phone, it's registered on the network it should be with 3-5 bars of signal
I get a lot of phone calls from work so it can be a bit frustrating... Thankfully they always leave a message. Anyone else missing calls?
Are you using a wireless charger? I've heard claims that wireless charging can interfere with signal. I can't confirm it for myself as I very rarely get phone calls, but I certainly haven't received any calls while wireless charging. I don't have voicemail either, so I could be in the same situation and not know it. :silly:
Yes. I am having the same issues of calls not coming through, but only being notified if a voicemail has been left. Though my issue does not just happen when my phone is being charged. I went into USCC and the associate could not replicate it as it occurs randomly. She called tech support and they could not come up with an answer. The associate when on to say it was the callers phones causing the problem and not mine. Yeah, right.
missed calls
I have a galaxy s6 active on AT&T and I'm experiencing the same issues. It has happened while my phone is not on or near any chargers. It also had full reception as I was in the same room as my AT&T microcell. My wife asked if I heard my phone ring, but it didn't when she called. She tried calling it while I was next to her. Her phone dialed and rang, but my phone had no incoming call. I also tried calling her right back, but it would not dial at all. I just purchased the phone and will quickly be taking it back to exchange for something else if I continue missing calls . Has anyone gotten feedback?
It happens to me. Usually when I'm in a building with a metal roof., but not always. It's random.
Sent from my S6 using Tapatalk
Me too
Just upgraded my S3 to S6 and I've been nothing but issues with missed calls. I'm usungOtter box case on my phone. My phone could be right next to me in the house or be in the charger and I'd miss the call. It never happened to me...ever in my house.
I haven't called Samsung yet for support. Not sure what they're going to say.
I had the same issue but it is rare. Updated my firmware helps with the signal.
Got a lot of missed calls on XtreStoLite 2.2 (see details at bottom) and sometimes answering calls not working too.
Was on a fresh original firmware before flashing rom.
I just updated to 2.4. Hope is related to Baseband Version. Will report later if still got same issue.
CSC INFO
Product Code: SM-G920FZKETPH
Original CSC Code: TPH
Firmware's CSC Code: BTU
Active CSC Code: TPH / BTU
Available CSC Codes: BTU
CSC Country: UK & IRE
CSC Country ISO: GB
FIRMWARE INFO
Bootloader Version: G920FXXU2BOG8
PDA Version: G925FXXU2BOGG
CSC Version: G925FOXA2BOGB
Baseband Version: G920FXXU2BOGE
Latest Firmware:
Kernel Version: 3.10.61-S6_UniKernel_v6-0001_rb [email protected] #1 64-bit
OS INFO
Root Existence: Yes
Android Version: 5.1.1
Build Number: XtreStoLite Deo Mod v.2.2 - XXU2BOGG (G925FXXU2BOGG)
Build Fingerprint: samsung/zeroltexx/zerolte:5.1.1/LMY47X/G925FXXU2BOGG:user/release-keys
Build Description: zeroltexx-user 5.1.1 LMY47X G925FXXU2BOGG release-keys
s.rapp said:
I'm having a bit of a strange issue. Not sure if it's related to charging or not, but I have missed at least 3 calls with no notifications only to get a voicemail notification. I believe the first two happened on the charger and the third just happened a little while ago definitely on the charger. Most calls seem to come through and my apartment can be a bit of a reception nightmare; however, my signal is always 3G at home to negate that and this wasn't an issue on my old phone. It seems that my device randomly drops onto a 2G not my network occasionally(Bell/Telus don't have 2G gsm towers, only Rogers). Roaming is disabled which would explain why I would miss the call entirely, but every time I check my phone, it's registered on the network it should be with 3-5 bars of signal
I get a lot of phone calls from work so it can be a bit frustrating... Thankfully they always leave a message. Anyone else missing calls?
Click to expand...
Click to collapse
Same story with full LTE signal, wifi calling off. Incoming calls fail to reach my phone most of the time but outbound calls always work.
At my office a majority of my incoming calls do not come in... the people calling me report it "rings" 2 times and goes to my voice mail. The phone does not ring, show any notification a call is inbound, nor does it list the calls in the log.
Voicemail notification and SMS are the same story... I sometimes get a text message 30 minutes after it was sent by the person when the inbound cell stuff decides to start working.
Now if I make an outbound call, inbound calls and sms will arrive no problem for about 30minutes to an hour... but it eventually goes back to missing incoming messages.
I've gone through the agony of customer/tech support, switching on/off VoLTE, Wifi calling, call banning, Do not disturb, etc. but no luck. The phone seems to go into some suspend mode with the tower and nothing can get in .
95% of missed call issues are carrier based. You may want to talk to your carrier about putting in a network ticket or about getting a replacement sim.
That said, OP specifically, try putting your phone in safe mode when charging and see if it continues.
I forgot to mention this is a tmobile-branded device.
I was able to confirm that this is a baseband firmware issue (G920TUVU3D0I1) that incoming calls are missed and texts are substantially delayed after a certain amount of screen-off time. My original device and first replacement had this baseband version and had the same issue on two different sim cards.
The only solution is to get a device with the older baseband version (G920TUVU2COF8) which my second replacement had and has been working trouble-free ever since.
Patch coming to 5.1.1
Rogers just confirmed there is indeed a problem with the latest 5.1.1 causing the SMS and call issues and a fix is coming 11/16. We'll have to see when the other carriers push this out
http goo.gl/6sTIQ8
ShoonMcgregor said:
Rogers just confirmed there is indeed a problem with the latest 5.1.1 causing the SMS and call issues and a fix is coming 11/16. We'll have to see when the other carriers push this out
http goo.gl/6sTIQ8
Click to expand...
Click to collapse
Tmobile is rolling out G920TUVU3DOJ7 tonight, hope this is the same fix Rogers discussed on their forum
Before i start I'm not saying any of you are involved in any criminality but incase you are worried about your privacy/security in any way shape or form its worth considering what im saying, I'm sure you all know of ed Snowden revelations and you know that L.E. have the capabilities to remotely activate your phones mic. A friend of mine has been in this situation where when in a sensitive situation altough having full signal and in an open space and where not able to recieve any calls as the mic was already being used by some unknown entity. In these situations if my friend tries to make a call it doesn't go through the first try, it doesn't even go to answer service just cuts out. Next time he tries to ring out it goes straight away. Him making the first call cuts them off from listening through his mic. Things have then happened after some of these conversations that would have been impossible without the monitoring .
Again I'm sure none of you are involved in any dodgy dealings but it's worth knowing if your conscious of your privacy.
Sent from my SM-G920F using XDA Free mobile app
Problems Handling Phone Calls (Call Waiting, 3 way, etc.) Verizon S5 on AT&T Network
recently bought a used Verizon Galaxy S5 (SM-G900V). It came with the lollipop OS. My service provider is H2O wireless (on the AT&T Network. From the outset, I had problems with phone calls, text messaging.
1. When I'm in a call, I'm not able to dial (Like to enter numbers for automated systems).
*I solved this one by going to:
settings>applications>call>
Scroll down to DTMF tones and change setting to long.
2. When I'm in a call, I'm not able to click over to calls on call waiting. When I do try to click over, I still hear the original call for a few seconds and then both calls drop and I get an error message that says "no sim or invalid sim". If I don't answer the call, both calls drop and I get the same message. The same thing happens if a try to make a 3 way call.
3. If someone calls me and I try to call them back, the call redirects to turn it into an international call and the call doesn't go through.
*I solved this using an app called prefixer
4. If I try to text message someone who called me, I get an error message back saying the phone number is invalid.
I figured I would have to root my phone to be able to make some custom changes. I first had to downgrade to kitkat (android 4.4.2) and root it and then upgrade with root using some very helpful posts and resources found on this site (thanks). When I downgraded, problems 1 and 2 went away (for number 1, I had to change my network mode, but that solution didn't work when I went back to lollipop). After upgrading beack to lollipop, all of these problems were there, though I was able to resolve 2 of them, the other 2 are problematic.
I think theres a problem with the way the phone is handling the AT&T network signal since they have a different type of network from verizon but i don't know.
I'm will in try to install a custom ROM, change settings in service mode, etc. I just haven't come accross any info to point me towards the right instructions. Alternatively, I may trade or sell this phone ant get an AT&T based phone. What do you suggest?