Account not authorized to call XXX - Nexus S Q&A, Help & Troubleshooting

Strange problem I've got here:
Whenever I try to make a call, I get a recording from Sprint saying "Your account is not authorized to make calls to this phone number; if you would like to have additional capabilities added to your account, please call customer service. [spanish iteration of recording] Message 4, switch 253." It seems to only be doing it to numbers on a different carrier, however. I can call Sprint phones just fine.
I'm running fergie716's port of MIUI 2.5.25 with the stock air kernel he puts in it. Strange thing is when my previous backup of Gummy ICS is restored, everything is fine. Called customer service and they talked me through numerous codes to try to provision my phone, but the service codes don't seem to work on MIUI, yet they do on gummy. I've verified it's not the radio (running KL2 currently), updated the profile and PRL, still no dice.
Any help would be greatly appreciated. I've grown accustomed to MIUI with just a day's use and would love to be able to continue with it.

Bumping for desperation.

grandomegabosses said:
Strange problem I've got here:
Whenever I try to make a call, I get a recording from Sprint saying "Your account is not authorized to make calls to this phone number; if you would like to have additional capabilities added to your account, please call customer service. [spanish iteration of recording] Message 4, switch 253." It seems to only be doing it to numbers on a different carrier, however. I can call Sprint phones just fine.
I'm running fergie716's port of MIUI 2.5.25 with the stock air kernel he puts in it. Strange thing is when my previous backup of Gummy ICS is restored, everything is fine. Called customer service and they talked me through numerous codes to try to provision my phone, but the service codes don't seem to work on MIUI, yet they do on gummy. I've verified it's not the radio (running KL2 currently), updated the profile and PRL, still no dice.
Any help would be greatly appreciated. I've grown accustomed to MIUI with just a day's use and would love to be able to continue with it.
Click to expand...
Click to collapse
How is the number formated? Like +1(XXX)XXX-XXX or 1(XXX)XXX-XXXX ?
Sent from my NS4G powered by AOKP ICS

Looks like +1(xxx)xxx xxxx.

grandomegabosses said:
Looks like +1(xxx)xxx xxxx.
Click to expand...
Click to collapse
Drop the + and it will work. Are the contacts from Facebook? Cuz fb adds the +
Sent from my NS4G powered by AOKP ICS

jralabate said:
Drop the + and it will work. Are the contacts from Facebook? Cuz fb adds the +
Sent from my NS4G powered by AOKP ICS
Click to expand...
Click to collapse
Well, now I feel pretty silly. Thanks so much, bro.

grandomegabosses said:
Well, now I feel pretty silly. Thanks so much, bro.
Click to expand...
Click to collapse
Np don't feel silly tho this is xda a place for help and info. I had this same problem when I first got my ns4g. I'm glad I could help.
Sent from my NS4G powered by AOKP ICS

Related

[Q] Calling issues with the Nexus S

Love the n00b video.....but searched for days and found nothing similar.
Brand new out of the box Nexus S i9020a running Android 2.3.6 GRK39F (was running 2.3.4 til it got the OTA update). Using a T-mobile SIM from and in Germany.
Issue -- When making phone calls, both parties hear scratchy static type sound that makes the voices sounds like aliens. Sometimes nothing is heard even though the call connected. Speakerphone has the same result.
Observation 1 -- When the phone is turned off and turned back on the initial calls works like normal. Subsequent calls have the issue.
Observation 2 -- When using other calling apps (tango, skype, etc) there is no problem what-so-ever.
Resolution attempts -- Tried putting the phone back to the stock 2.3.4 ROM.
Tried flashing the 2.3.6 ROM as well.
Phone is brand new but a return is not possible. I am still confident it is a software issue but I am a n00b so that's why I ask you guys.
Could be an issue with the carrier because you stated that this issue doesn't exist with Tango nor Skype.
Best to call up T-Mobile Germany and ask them to investigate your issue.
Good luck,
deltatux
things to try/check
try flashing a custom rom to see if this clears the issue
make sure the APNS are correct?
try a new simcard
deltatux said:
Could be an issue with the carrier because you stated that this issue doesn't exist with Tango nor Skype.
Best to call up T-Mobile Germany and ask them to investigate your issue.
Good luck,
deltatux
Click to expand...
Click to collapse
It doesn't happen when using the same service with my SGS or SGS 2 or Tab. That's why I think it's the phone.
vabeachfc3s said:
things to try/check
try flashing a custom rom to see if this clears the issue
make sure the APNS are correct?
try a new simcard
Click to expand...
Click to collapse
Used a US ATT SIM and the problem still occurred.
I will check the APN's when I get home and if that doesn't work then I'll try flashing a Custom ROM.
I will report back my findings. Thanks!

ICS on Rogers Caller ID coming up as unknown

Hey all,
I'm using mhx's stock debloated ICS rom flashed through CWM coming from SKYICE GB.
So far all my incoming calls are showing up as unknown since I flashed this rom. I haven't tried any of the other ICS roms as of yet. I'm with Rogers.
Is there a fix for this?
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
steeven01 said:
Hey all,
I'm using mhx's stock debloated ICS rom flashed through CWM coming from SKYICE GB.
So far all my incoming calls are showing up as unknown since I flashed this rom. I haven't tried any of the other ICS roms as of yet. I'm with Rogers.
Is there a fix for this?
Click to expand...
Click to collapse
Reflash the modem? Maybe it will work...
Sent from my SAMSUNG-SGH-T989 using Tapatalk
uhhdoug said:
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
Click to expand...
Click to collapse
Sent From my Two Tin Cans & String Device on The Wookie Network
steeven01 said:
Hey all,
I'm using mhx's stock debloated ICS rom flashed through CWM coming from SKYICE GB.
So far all my incoming calls are showing up as unknown since I flashed this rom. I haven't tried any of the other ICS roms as of yet. I'm with Rogers.
Is there a fix for this?
Click to expand...
Click to collapse
I'm having the same issue, any solutions/suggestions? I'm using the ICS rom from: http://forum.xda-developers.com/showthread.php?t=1567817
uhhdoug said:
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
Click to expand...
Click to collapse
I'm on a government plan which includes caller ID name display.
I'll try reflashing though.
Sent from my SAMSUNG-SGH-I727 using XDA
steeven01 said:
I'm on a government plan which includes caller ID name display.
I'll try reflashing though.
Sent from my SAMSUNG-SGH-I727 using XDA
Click to expand...
Click to collapse
Does the government know what you're up to
Sent From my Two Tin Cans & String Device on The Wookie Network
I think it's something to do with ICS and not the modem because when I reflash skyice GB I didn't change the modem back and my caller ID started working again.
Sent from my SAMSUNG-SGH-I727 using XDA
i have the same problem as you, my id display doesnt work any fix ?
I've been doing some searching and have found that rogers and fido are the only carriers that have caller id with name and number display. Other carriers just have caller id with number display. Problems android users may experience are name/number coming up as unknown, pay phone, or has the number but says unknown name. Other android users have been fixing this problem by calling rogers and disabling name display leaving you with basic caller id which only shows the number if the person is not in your contacts list. If they are in your contacts list it will show their name aswell. I haven't tried this for myself though.
Common words that came up when I was searching this is RIL and CNAP (Call Name Presentation)
Another fix I was reading is that it has to be built into the rom to understand caller id with name display. On the Galaxy Nexus board they talking about something called CNAP. http://forum.xda-developers.com/showthread.php?t=1419175
I was thinking maybe pulling whatever it is that is needed from the rogers gingerbread rom and putting it into the ics rom to make it but work if that's even possible I have no idea.
I remember having this problem on my old LG EVE and the temporary fix was to call rogers and disable name display but I just waited for a fix instead.
LeeC's ICSradio.zip
I was having the same problem earlier after I flashed mhx's ICS-Superlite-4.2 with the radio included in that OP. The baseband came up but caller IDs didn't work. So I tried fixing it by flashing the Stock Bell Note radio I717MUGLA2, still nothing. And this time the baseband said unknown as well. But keep in mind both flashes had no problem with dialing and receiving calls. Just the caller IDs weren't coming up.
Finally I flashed LeeC's ICSradio.zip (http://forum.xda-developers.com/showpost.php?p=24140728&postcount=5), and accidentally clicked on fix permission in recovery, and now caller ID's working just fabulously. I'm not sure what exactly fixed it (LeeC's radio? Flashing ICSradio after the Bell one? Or randomly fixing permission?). Either way, something to try for my fellow Rogers people.
whatlobster said:
I was having the same problem earlier after I flashed mhx's ICS-Superlite-4.2 with the radio included in that OP. The baseband came up but caller IDs didn't work. So I tried fixing it by flashing the Stock Bell Note radio I717MUGLA2, still nothing. And this time the baseband said unknown as well. But keep in mind both flashes had no problem with dialing and receiving calls. Just the caller IDs weren't coming up.
Finally I flashed LeeC's ICSradio.zip (http://forum.xda-developers.com/showpost.php?p=24140728&postcount=5), and accidentally clicked on fix permission in recovery, and now caller ID's working just fabulously. I'm not sure what exactly fixed it (LeeC's radio? Flashing ICSradio after the Bell one? Or randomly fixing permission?). Either way, something to try for my fellow Rogers people.
Click to expand...
Click to collapse
So was it the radio or the permission that fixed it? It only happens to me when people call from landlines.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
kr3w1337 said:
So was it the radio or the permission that fixed it?
Click to expand...
Click to collapse
Can't tell ya. I flashed the radio and as I was navigating out of the touch recovery I accidentally clicked on fix permission. Not sure if it's the combination of both or one of them worked. I just tried calling my phone with landline and caller ID comes up fine now.
This is a good topic. Been having the same issue. This should've neen brought up in the ICS-Superlite thread though for better answers and results. I stumblled across this one by mistake
Sent from my SAMSUNG-SGH-I727 using XDA
I'm having the same issue on Rogers. I flashed NexusMod ICS on it last night (my second xda rom) and both have the same issue. I get about 30% of my callers showing up correctly, all the rest are "unknown".
Would love to know about a fix if anyone finds one. I will try that fix permissions fix in touch recovery.
update: The fix permissions did nothing
As steven said its a cross between that name display feature and something with the leak. if the radio/fix permissions fix doesn't work the other fix is to call rogers and tell them to disable name display. I had to do that with my atrix as it was a bell device.
AlonB. said:
This is a good topic. Been having the same issue. This should've neen brought up in the ICS-Superlite thread though for better answers and results. I stumblled across this one by mistake
Sent from my SAMSUNG-SGH-I727 using XDA
Click to expand...
Click to collapse
Except it's not just an ICS-Superlite issue.
Thanks All!
I had posted about this in a different forum but wasn't getting any replies.
I can Verify that if you call Rogers and ask to have the name portion excluded from the caller ID this problem is fixed. Just called and while I got a few questions as to why they were able to do it and now numbers show up!
YEAH!!! Thanks so much steeven01
whatlobster said:
Can't tell ya. I flashed the radio and as I was navigating out of the touch recovery I accidentally clicked on fix permission. Not sure if it's the combination of both or one of them worked. I just tried calling my phone with landline and caller ID comes up fine now.
Click to expand...
Click to collapse
It works fine for landlines with me too but calls from other cell phones always come up unknown.
I've tried what you said you did and no luck I've tried with the Note I717MUGLA2 modem and it gets no signal and is unknown baseband, I've tried with the new Note UCLC5 ICS modem no luck with caller id but everything else worked fine, I tried the original rogers modem but it gets no signal and is unknown baseband. I've tried fixing permissions after each modem and no luck. Are you sure your caller id is working for you when you receive calls from cell phones?
I think I'm just going to get rid of the damn name display.
Also no problem JoeSmoo I'm glad I finally helped someone on these forums.
uhhdoug said:
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
Click to expand...
Click to collapse
Just curious, why would that make a difference? Don't hate me if that is a stupid question, just wondering...

Rogers Caller ID - UCLD2

This thread is just to confirm that I have working caller id since flashing ucld2 based sky ics 4.2D-8 by seanscreamz. I would only assume all other rooms based on new leak would be the same
I am running version 9 but I am still having problems with incoming calls from telus cells. Some work and others still appear as unknown. The rest of the carriers regardless of land or cell seem to be fully functional.
~PsyCl0ne
Sent from my SAMSUNG-SGH-I727 using XDA
Ya, I received a call the other day from a Wind phone and got unknown caller. Looks like it's hit or miss at this point.
I'll definitely have to give that a go... been running Superlite, works great aside from all the Unknown callers... if I could even get rid of some of them that'd help a ton!
Thanks for the heads up.
TLS2000 said:
Ya, I received a call the other day from a Wind phone and got unknown caller. Looks like it's hit or miss at this point.
Click to expand...
Click to collapse
never had that problem since D2 leak came out
Reflash the modem
Hi just reflash the modem everything seems to work fine for me. telus and public mobile here in mtl
Can anyone confirm that caller ID works on [rom][ics][ucld2] ♦ EMBRYO-2.2 as well? Just wondering if it is specific to the rom or the radio (I would think it'd be the radio?).

A question about my voice dialer

I have been having trouble with my voice dialer. When I activate it, it says "speak now." But when I begin to speak it just turns off. I figures there's something wrong with the app so I dled Choice Dialer Plus (free) from Google Play and it gave me this message; "The names of your 136 contacts require more memory than Android's recognizer usually uses. We can ask android for more memory (which may reduce recognition accuracy) or visit settings to reduce the number of such names to be loaded." Does anybody know what this means or where I can get a new apk of the stock voice dialer?
Sent from my EVO Shift running newSENSE
Have you tried rebooting the phone? That helps me sometimes when voice search doesn't want to cooperate
Sent from my PG06100 using Tapatalk
Chad The Pathfinder said:
I have been having trouble with my voice dialer. When I activate it, it says "speak now." But when I begin to speak it just turns off. I figures there's something wrong with the app so I dled Choice Dialer Plus (free) from Google Play and it gave me this message; "The names of your 136 contacts require more memory than Android's recognizer usually uses. We can ask android for more memory (which may reduce recognition accuracy) or visit settings to reduce the number of such names to be loaded." Does anybody know what this means or where I can get a new apk of the stock voice dialer?
Sent from my EVO Shift running newSENSE
Click to expand...
Click to collapse
You can try going into Menu-Settings-Voice input & output settings. Then Check Personalized recognition. Also how fast you speak affects how well the app works.
Yea I've rebooted it several times. I even reflashed the ROM but it still doesn't work. I checked the settings in "voice input and output" and "Personal Recognition" is checked.
Sent from my EVO Shift running newSENSE
Have you checked and made sure that your Mic is clear? I keep my Shift in my front pocket. There is an OtterBox on it now. But before I did all the Ports would get junk in them. Lint, and dust. I noticed a few times that the Mic Port ( hole ) would get dust covering it. You can try cleaning the opening, and the ports for that matter. If that doesn't work, you can try flashing a different Rom. Just to verify what is causing the issue. Because if it occurs on a different Rom, than it is your device.
When you reflashed did you do a complete wipe of the phone?
I tried using it with and without my bluetooth headset also with the same results so I don't think it is the mic. I'll flash cm7 tonight and see if that helps narrow it down.
Sent from my EVO Shift running newSENSE
VICODAN, Sorry for repling to your comment earlier. Yes I wiped all of those things.
Prboy1969, I flased miui last night and at first everything seemed ok but as I was useing it today things went bad so I guess the problem is in my device. Thanks for the help guys!
Sent from my EVO Shift running newSENSE
Did you try cleaning out the Mic port? Just to be sure. Before you go and RUU to take it in for service.
TEAM MiK
MikROMs Since 3/13/11
Well, it looks clear/clean... I'll blow it out when I get home tonight. As for RUUing and taking it in for service I don't think I'll do that. My last experience with a Sprint store service rep was less than satisfying. I'd rather do without the voice dialer.
Sent from my EVO Shift running newSENSE
Well, last night I flased MIKRunny and now there is NO problem at all with the voice dialer! I plan to use this ROM for a while but maybe when I decide to go back to newSENSE I'll start over with a new zip. Maybe the one I have is bad.
Sent from my HTC Evo Shift running MIK Runny
Chad The Pathfinder said:
Well, last night I flased MIKRunny and now there is NO problem at all with the voice dialer! I plan to use this ROM for a while but maybe when I decide to go back to newSENSE I'll start over with a new zip. Maybe the one I have is bad.
Sent from my HTC Evo Shift running MIK Runny
Click to expand...
Click to collapse
Well glad you got it sorted out . Enjoy MikRunny, it's a great Rom . I agree, it might be that you had a Bad download of newSense. I've run the Rom, and had Zero issues with it. When your ready to try it again make sure you Re-download it. I would also suggest that if you do re-download make sure it is over WiFi, or Hardline.
Chad The Pathfinder said:
...My last experience with a Sprint store service rep was less than satisfying...
Click to expand...
Click to collapse
Hear, hear!
I have found that I get much better service and a more satisfying experience from telephone customer service reps. Especially if you tell them how inattentive or even borderline rude, some of the in-store guys can be.
I've had my phone replaced this way when the in-store guys only wanted to replace a battery or clean the contacts while my phone was randomly powering-off all by itself.
Like the annoyance factor meant nothing to them.
Yea I'm prety much finished with the Sprint stores! I'll be getting my phones over the internet or other stores from now on and if I have problems with them I'll ask for help here.
Sent from my PG06100 using xda premium

Wifi Calling and ICS?

I understand that wifi calling does not work on the current crop of ICS ROMs and from what I have gathered there are some proprietary pieces that make wifi calling on the SGS4G different than any other phone, so my question is whether anyone plans on bringing this to any of the ICS Roms? It's a requirement for me because of lousy T-Mobile signal strength at home and work. I keep reading through all the ICS ROM posts to see if anyone is working on it and so far I haven't seen anything so I thought I'd ask. I'm sure that getting all the core functionality is at the top of the list for most devs, but hopefully this one won't fall by the wayside.
Thanks,
This is on the list. However getting the builds stable and pretty much bug free is top priority.
A temporary fix is try grooveip from the play store. There is a lite version that only works on wifi. It uses google voice to make calls using a wifi/data connection make calls. I know you can make texts show up as your mobile number and Im almost positive the same with your number. If not just tell people its a extension. The only downfall is if you get a call to your regular number it will not ring to the phone just go to your VM.
eollie said:
This is on the list. However getting the builds stable and pretty much bug free is top priority.
A temporary fix is try grooveip from the play store. There is a lite version that only works on wifi. It uses google voice to make calls using a wifi/data connection make calls. I know you can make texts show up as your mobile number and Im almost positive the same with your number. If not just tell people its a extension. The only downfall is if you get a call to your regular number it will not ring to the phone just go to your VM.
Click to expand...
Click to collapse
Using grooveip isn't an option for me because I can't use a different number. My cell is a work phone and too many people have the number to try to get them to use something different.
I'm glad to know it is being worked on. I will continue to use GB until this gets resolved.
Thanks,
sigh.... i'm also eager to use ICS, but need wifi calling. I'll keep lurking until thats an option (or I get a new phone)
Look at this thread. I followed the instructions and managed to get WiFi installed and showing as "Enabled." I guess that the only thing left to do is try it out tomorrow when I go to work. Hope this helps.
http://forum.xda-developers.com/showthread.php?t=1473189
adl51 said:
Look at this thread. I followed the instructions and managed to get WiFi installed and showing as "Enabled." I guess that the only thing left to do is try it out tomorrow when I go to work. Hope this helps.
http://forum.xda-developers.com/showthread.php?t=1473189
Click to expand...
Click to collapse
Let us know if this worked. From what I've read, it is more complicated than that, but I'd be happy to be wrong.
Thanks,
Thanks for this I was gonna post this but found my answer here
Sent from my GT-I9100 using xda app-developers app
It worked for me at least after testing it at work (I loose signal as soon as I work into the building). I was able to send out text messages without any problems but was unable to test wifi calling since I am struggling with a weak wifi signal. Is there a way to flash modems? I have tried booting into recovery and flashed moddem and unmmoded modems with no success.
OK wifi calling doesn't support wifi texting, I know because I have tried. So you were definetely mistaken. There is no wifi calling app built into any current ICS rom because of the lack of the kernel kineto drivers. It's not a bug hypothetically. It is just not there.That's like saying that NFC worked on this phone. So there is no possible way for a fluke.
Same Boat
I work in the second level basement of my building. We call it the dungeon, and if you ever visit you'll see why. (That's not a bad thing because users are generally afraid to come down here). Lacking the required dev skills I have been waiting for a post-MIUI2.0 or ICS rom that worked out the wifi calling problem. Looks like someone's moving the ball for the HTC Sensation, Galaxy Note and maybe other devices.
http://forum.xda-developers.com/showthread.php?t=1654940
http://forum.xda-developers.com/showthread.php?t=1435743
http://forum.xda-developers.com/showthread.php?t=1674592
Against reason and explicit warning I tried these updates anyway. Wifi calling installs, but never completely initializes to run. One update temporarily broke my radio/modem which I fixed by flashing back to stock and moving forward to miui2.0. Luckily I did not brick my phone!
Two options.
1. Use grooveip or something similar as a work around. Forward calls while at work to your google voice number.
2. Start a bounty thread to get wifi calling working on the sgs4g. It sounds like there are a bunch of people that need it and if five of you throw in 20 bucks that is a 100 dollar incentive to get it working.
wifi texting does work
airfluip1 said:
OK wifi calling doesn't support wifi texting, I know because I have tried. So you were definetely mistaken. There is no wifi calling app built into any current ICS rom because of the lack of the kernel kineto drivers. It's not a bug hypothetically. It is just not there.That's like saying that NFC worked on this phone. So there is no possible way for a fluke.
Click to expand...
Click to collapse
I'm pretty sure it does. Other than anecdotal evidence like I send texts through WiFi Calling in my dead zones (basements, work, friend's homes), if you were on KJ6 modem and couldn't send extended texts (it'd fail to send), you could send them just fine through WiFi Calling without flashing another modem. So, I'm not sure what method you tried so it could have been something unique about your phone.
Me too
loldan said:
I'm pretty sure it does. Other than anecdotal evidence like I send texts through WiFi Calling in my dead zones (basements, work, friend's homes), if you were on KJ6 modem and couldn't send extended texts (it'd fail to send), you could send them just fine through WiFi Calling without flashing another modem. So, I'm not sure what method you tried so it could have been something unique about your phone.
Click to expand...
Click to collapse
Text over wifi works for me too on KJ6. Never send really long texts so I never dropped back to KG4; I'm satisfied with my ValBlack gingerbread rig in this way.
I have also the motorola defy and no one was able to make wifi calling work on Ics, most devs are from outside the Us and no one really cares, they are really good, one even ported JB already. But the SGS4G is tmobile only, so hopefully someone can make it work, tmobile signal is spotty and wifi calling is a must have. Iam staying on GB until its fixed

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