Hey all,
I'm using mhx's stock debloated ICS rom flashed through CWM coming from SKYICE GB.
So far all my incoming calls are showing up as unknown since I flashed this rom. I haven't tried any of the other ICS roms as of yet. I'm with Rogers.
Is there a fix for this?
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
steeven01 said:
Hey all,
I'm using mhx's stock debloated ICS rom flashed through CWM coming from SKYICE GB.
So far all my incoming calls are showing up as unknown since I flashed this rom. I haven't tried any of the other ICS roms as of yet. I'm with Rogers.
Is there a fix for this?
Click to expand...
Click to collapse
Reflash the modem? Maybe it will work...
Sent from my SAMSUNG-SGH-T989 using Tapatalk
uhhdoug said:
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
Click to expand...
Click to collapse
Sent From my Two Tin Cans & String Device on The Wookie Network
steeven01 said:
Hey all,
I'm using mhx's stock debloated ICS rom flashed through CWM coming from SKYICE GB.
So far all my incoming calls are showing up as unknown since I flashed this rom. I haven't tried any of the other ICS roms as of yet. I'm with Rogers.
Is there a fix for this?
Click to expand...
Click to collapse
I'm having the same issue, any solutions/suggestions? I'm using the ICS rom from: http://forum.xda-developers.com/showthread.php?t=1567817
uhhdoug said:
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
Click to expand...
Click to collapse
I'm on a government plan which includes caller ID name display.
I'll try reflashing though.
Sent from my SAMSUNG-SGH-I727 using XDA
steeven01 said:
I'm on a government plan which includes caller ID name display.
I'll try reflashing though.
Sent from my SAMSUNG-SGH-I727 using XDA
Click to expand...
Click to collapse
Does the government know what you're up to
Sent From my Two Tin Cans & String Device on The Wookie Network
I think it's something to do with ICS and not the modem because when I reflash skyice GB I didn't change the modem back and my caller ID started working again.
Sent from my SAMSUNG-SGH-I727 using XDA
i have the same problem as you, my id display doesnt work any fix ?
I've been doing some searching and have found that rogers and fido are the only carriers that have caller id with name and number display. Other carriers just have caller id with number display. Problems android users may experience are name/number coming up as unknown, pay phone, or has the number but says unknown name. Other android users have been fixing this problem by calling rogers and disabling name display leaving you with basic caller id which only shows the number if the person is not in your contacts list. If they are in your contacts list it will show their name aswell. I haven't tried this for myself though.
Common words that came up when I was searching this is RIL and CNAP (Call Name Presentation)
Another fix I was reading is that it has to be built into the rom to understand caller id with name display. On the Galaxy Nexus board they talking about something called CNAP. http://forum.xda-developers.com/showthread.php?t=1419175
I was thinking maybe pulling whatever it is that is needed from the rogers gingerbread rom and putting it into the ics rom to make it but work if that's even possible I have no idea.
I remember having this problem on my old LG EVE and the temporary fix was to call rogers and disable name display but I just waited for a fix instead.
LeeC's ICSradio.zip
I was having the same problem earlier after I flashed mhx's ICS-Superlite-4.2 with the radio included in that OP. The baseband came up but caller IDs didn't work. So I tried fixing it by flashing the Stock Bell Note radio I717MUGLA2, still nothing. And this time the baseband said unknown as well. But keep in mind both flashes had no problem with dialing and receiving calls. Just the caller IDs weren't coming up.
Finally I flashed LeeC's ICSradio.zip (http://forum.xda-developers.com/showpost.php?p=24140728&postcount=5), and accidentally clicked on fix permission in recovery, and now caller ID's working just fabulously. I'm not sure what exactly fixed it (LeeC's radio? Flashing ICSradio after the Bell one? Or randomly fixing permission?). Either way, something to try for my fellow Rogers people.
whatlobster said:
I was having the same problem earlier after I flashed mhx's ICS-Superlite-4.2 with the radio included in that OP. The baseband came up but caller IDs didn't work. So I tried fixing it by flashing the Stock Bell Note radio I717MUGLA2, still nothing. And this time the baseband said unknown as well. But keep in mind both flashes had no problem with dialing and receiving calls. Just the caller IDs weren't coming up.
Finally I flashed LeeC's ICSradio.zip (http://forum.xda-developers.com/showpost.php?p=24140728&postcount=5), and accidentally clicked on fix permission in recovery, and now caller ID's working just fabulously. I'm not sure what exactly fixed it (LeeC's radio? Flashing ICSradio after the Bell one? Or randomly fixing permission?). Either way, something to try for my fellow Rogers people.
Click to expand...
Click to collapse
So was it the radio or the permission that fixed it? It only happens to me when people call from landlines.
Sent from my SAMSUNG-SGH-I727 using Tapatalk
kr3w1337 said:
So was it the radio or the permission that fixed it?
Click to expand...
Click to collapse
Can't tell ya. I flashed the radio and as I was navigating out of the touch recovery I accidentally clicked on fix permission. Not sure if it's the combination of both or one of them worked. I just tried calling my phone with landline and caller ID comes up fine now.
This is a good topic. Been having the same issue. This should've neen brought up in the ICS-Superlite thread though for better answers and results. I stumblled across this one by mistake
Sent from my SAMSUNG-SGH-I727 using XDA
I'm having the same issue on Rogers. I flashed NexusMod ICS on it last night (my second xda rom) and both have the same issue. I get about 30% of my callers showing up correctly, all the rest are "unknown".
Would love to know about a fix if anyone finds one. I will try that fix permissions fix in touch recovery.
update: The fix permissions did nothing
As steven said its a cross between that name display feature and something with the leak. if the radio/fix permissions fix doesn't work the other fix is to call rogers and tell them to disable name display. I had to do that with my atrix as it was a bell device.
AlonB. said:
This is a good topic. Been having the same issue. This should've neen brought up in the ICS-Superlite thread though for better answers and results. I stumblled across this one by mistake
Sent from my SAMSUNG-SGH-I727 using XDA
Click to expand...
Click to collapse
Except it's not just an ICS-Superlite issue.
Thanks All!
I had posted about this in a different forum but wasn't getting any replies.
I can Verify that if you call Rogers and ask to have the name portion excluded from the caller ID this problem is fixed. Just called and while I got a few questions as to why they were able to do it and now numbers show up!
YEAH!!! Thanks so much steeven01
whatlobster said:
Can't tell ya. I flashed the radio and as I was navigating out of the touch recovery I accidentally clicked on fix permission. Not sure if it's the combination of both or one of them worked. I just tried calling my phone with landline and caller ID comes up fine now.
Click to expand...
Click to collapse
It works fine for landlines with me too but calls from other cell phones always come up unknown.
I've tried what you said you did and no luck I've tried with the Note I717MUGLA2 modem and it gets no signal and is unknown baseband, I've tried with the new Note UCLC5 ICS modem no luck with caller id but everything else worked fine, I tried the original rogers modem but it gets no signal and is unknown baseband. I've tried fixing permissions after each modem and no luck. Are you sure your caller id is working for you when you receive calls from cell phones?
I think I'm just going to get rid of the damn name display.
Also no problem JoeSmoo I'm glad I finally helped someone on these forums.
uhhdoug said:
as a prev rogers rep i must ask the stupid but obv question
do you have call display or a valuepack?
I am running the smooth ics and no issues so far.
Click to expand...
Click to collapse
Just curious, why would that make a difference? Don't hate me if that is a stupid question, just wondering...
Related
Love the n00b video.....but searched for days and found nothing similar.
Brand new out of the box Nexus S i9020a running Android 2.3.6 GRK39F (was running 2.3.4 til it got the OTA update). Using a T-mobile SIM from and in Germany.
Issue -- When making phone calls, both parties hear scratchy static type sound that makes the voices sounds like aliens. Sometimes nothing is heard even though the call connected. Speakerphone has the same result.
Observation 1 -- When the phone is turned off and turned back on the initial calls works like normal. Subsequent calls have the issue.
Observation 2 -- When using other calling apps (tango, skype, etc) there is no problem what-so-ever.
Resolution attempts -- Tried putting the phone back to the stock 2.3.4 ROM.
Tried flashing the 2.3.6 ROM as well.
Phone is brand new but a return is not possible. I am still confident it is a software issue but I am a n00b so that's why I ask you guys.
Could be an issue with the carrier because you stated that this issue doesn't exist with Tango nor Skype.
Best to call up T-Mobile Germany and ask them to investigate your issue.
Good luck,
deltatux
things to try/check
try flashing a custom rom to see if this clears the issue
make sure the APNS are correct?
try a new simcard
deltatux said:
Could be an issue with the carrier because you stated that this issue doesn't exist with Tango nor Skype.
Best to call up T-Mobile Germany and ask them to investigate your issue.
Good luck,
deltatux
Click to expand...
Click to collapse
It doesn't happen when using the same service with my SGS or SGS 2 or Tab. That's why I think it's the phone.
vabeachfc3s said:
things to try/check
try flashing a custom rom to see if this clears the issue
make sure the APNS are correct?
try a new simcard
Click to expand...
Click to collapse
Used a US ATT SIM and the problem still occurred.
I will check the APN's when I get home and if that doesn't work then I'll try flashing a Custom ROM.
I will report back my findings. Thanks!
This thread is just to confirm that I have working caller id since flashing ucld2 based sky ics 4.2D-8 by seanscreamz. I would only assume all other rooms based on new leak would be the same
I am running version 9 but I am still having problems with incoming calls from telus cells. Some work and others still appear as unknown. The rest of the carriers regardless of land or cell seem to be fully functional.
~PsyCl0ne
Sent from my SAMSUNG-SGH-I727 using XDA
Ya, I received a call the other day from a Wind phone and got unknown caller. Looks like it's hit or miss at this point.
I'll definitely have to give that a go... been running Superlite, works great aside from all the Unknown callers... if I could even get rid of some of them that'd help a ton!
Thanks for the heads up.
TLS2000 said:
Ya, I received a call the other day from a Wind phone and got unknown caller. Looks like it's hit or miss at this point.
Click to expand...
Click to collapse
never had that problem since D2 leak came out
Reflash the modem
Hi just reflash the modem everything seems to work fine for me. telus and public mobile here in mtl
Can anyone confirm that caller ID works on [rom][ics][ucld2] ♦ EMBRYO-2.2 as well? Just wondering if it is specific to the rom or the radio (I would think it'd be the radio?).
I have a G2x that updated to the new baseband and when i am on any other rom other than stock i cannot recieve and SMS unless i am on wifi calling. I tried every other rom i could, changing ril didnt help and flashing the new baseband zip didnt help either. Any ideas why this is happening? i really want to use ICS.
Thanks!!!
Anyone? I can't seem to use any other rom I'm stuck on 2.3.3
Sent from my HTC PH39100 using xda premium
Did you ever check to see if you had the correct APN listed, or had any APNs listed at all? Do you have an H, 4, or anything else by the signal bars?
Got full data can download from play store everything works fine calling has no clicks just can't receive texts unless wifi calling is turned on I've looked through the forums tried many things and no luck
Sent from my HTC PH39100 using xda premium
i know its an old issue but im gettin the same thing, everything works except for recieveing text, have done the same set up on many g2x's and on this one after flashing to ics, it wont recieve texts unless on wifi calling.
the phone is a replacement
the ril and baseband match
have tried with and with out kernel
doooont understand why
running hellfire 1.99
madrrio said:
i know its an old issue but im gettin the same thing, everything works except for recieveing text, have done the same set up on many g2x's and on this one after flashing to ics, it wont recieve texts unless on wifi calling.
the phone is a replacement
the ril and baseband match
have tried with and with out kernel
doooont understand why
running hellfire 1.99
Click to expand...
Click to collapse
Does it work on a stock ROM? Do you format system and data when you flash new ROMs?
I would like to jump in here and say I have had the same issues with both ICS and CM 10 PA ROMS I have wiped, and formatted till I am blue in the face. No change. Everything works fine with GB 2.34 BB21y but if I flash any of the above can't receive texts at all WIFI or not..Hope we can figure this out before the official release of CM10 as I would love me some Jellybean.
Sent from my LG-P999 using xda app-developers app
Hello, I am hoping someone can set me straight on the flashing of modems/radios and what is the proper way to do it.
Do they have to be flashed during the rom flash and then never touched until the next rom flash or can they just be flashed any old time?
The reason I ask is because I was booting into CWM and flashing each Modem/Radio one at a time and testing them out. I narrowed it down to one that had the best call quality but after flashing back to it the quality was worse then it was the first time I had flashed that one. Is it possible for a modem to install differently the second time? I am not running any formatting or clearing anything.
Why would the same modem/radio give different call quality on different installs?? Should I only be installing the modems/radios at the beginning when I first flash the rom?
Would like to sort this out as my outgoing call quality is pretty bad. Tested my SIM card in my old Galaxy S on CM9 and it sounded a million times better. My Galaxy S2 LTE is on SKY ICS 4.2F6.
You can flash a new radio/kernel on your phone any time after you've flashed the rom (as roms usually flash a radio/kernal when you flash the base) and it should not have any adverse effects on your phone (unless the kernel/radio is buggy/bad for your phone).
As far as formatting/clearing, I habitually clear my cache whenever I update anything on my phone and I haven't had any issues with deteriorating call quality and the like.
That is strange. My outgoing call quality is so bad compared to my Galaxy S on CM9.
I just flashed my phone to CM9 RC2 and will see how that goes. Now I just have to wait for a friend to give me a hand testing call quality.
It's really strange how I had different results with the same radio but different installs.
danpluso said:
That is strange. My outgoing call quality is so bad compared to my Galaxy S on CM9.
I just flashed my phone to CM9 RC2 and will see how that goes. Now I just have to wait for a friend to give me a hand testing call quality.
It's really strange how I had different results with the same radio but different installs.
Click to expand...
Click to collapse
I'm actually running CM9 RC2 as well and am having major issues with the radio that gets flashed with it (UCLF6) as I live in a test LTE area. The reception goes to 0 to full every 2 seconds and I never get any phone calls or missed calls when people call me.
CM9 RC2 seems to have an issue with the LTE toggle, Network Mode and "2G only" features. As soon as u turn it on, it auto switches back to the default LTE being on.
I did a little bit of research and found that I would need to flash a "RAT UNLOCKED" radio. My concern is the same as the OP in that I'm a little confused as to the proper method and steps to doing this. Any help is greatly appreciated. I think both me and the OP will benefit.
I've attached a screenshot of my about phone page.
Thanks!
I recall seeing those "RAT Unlocked" radios listed on Mohan's Embryo thread.
It can be seen here: http://forum.xda-developers.com/showthread.php?t=1754473
I have no idea if those radios can be used with CM9 or not but I'm thinking of trying the embryo ROM and seeing how my call quality goes.
My problem is nowhere near as severe as yours. I get decent signal and can receive calls fine. My outgoing audio just sounds horrible and garbled. Who knows, maybe my issues also has something to do with LTE.
meno123 said:
You can flash a new radio/kernel on your phone any time after you've flashed the rom (as roms usually flash a radio/kernal when you flash the base) and it should not have any adverse effects on your phone (unless the kernel/radio is buggy/bad for your phone).
As far as formatting/clearing, I habitually clear my cache whenever I update anything on my phone and I haven't had any issues with deteriorating call quality and the like.
Click to expand...
Click to collapse
That as almost correct. ROMs usually contain a kernel and the /system. They almost never contain a radio. That being said, yes, you can flash a new radio at any time. There are quite a number of radios for the Skyrocket because each ICS leak pretty much had a new one. You should have no issues flashing either a Rogers or AT&T radio on a Skyrocket. From what I've read and seen, different areas of the country do better on different radios. I would personally start with the radio from either the AT&T or Rogers official release and then work backwards from there.
---------- Post added at 02:05 PM ---------- Previous post was at 02:04 PM ----------
danpluso said:
I recall seeing those "RAT Unlocked" radios listed on Mohan's Embryo thread.
It can be seen here: http://forum.xda-developers.com/showthread.php?t=1754473
I have no idea if those radios can be used with CM9 or not but I'm thinking of trying the embryo ROM and seeing how my call quality goes.
My problem is nowhere near as severe as yours. I get decent signal and can receive calls fine. My outgoing audio just sounds horrible and garbled. Who knows, maybe my issues also has something to do with LTE.
Click to expand...
Click to collapse
The radios should work the same regardless of the ROM.
okay that sounds promising. to flash a radio do you simply flash the zip over everything on CWM? do u need to clear or format anything? once you flash do you need to change any APN settings or anything? sorry if these questions seem novice but i usually just use the stock radio. fist time doin this
Also: Where can i find and download the official rogers modems?
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
The radios should work the same regardless of the ROM.
Click to expand...
Click to collapse
HMM.. Any idea why I would be experiencing these problems then? Just seems strange that I installed the same radio twice and it had different results on each install. Do you think it could be a phone hardware issue?
Would it matter if my phone is a Rogers and I am running an AT&T radio? Maybe I should try the Rogers radios?
@Ompalompa287
From what I gather... Just flashing the zip in CWM is all you need to do. No settings to change or anything. I have heard of some people wiping cache as well.
I just simply need to know if there is anyway to disable 3g (force to edge) network? I have a at&t Skyrocket running cm9 Chopsticks.
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
So I just found out my phone has Noise Cancellation for the microphone. Maybe it's the noise cancellation mic that is causing the issues.
Does anyone know how I can disable the noise cancellation to test this theory?
danpluso said:
So I just found out my phone has Noise Cancellation for the microphone. Maybe it's the noise cancellation mic that is causing the issues.
Does anyone know how I can disable the noise cancellation to test this theory?
Click to expand...
Click to collapse
Uncheck the box
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
Trust me, I have looked everywhere for an option to turn it off and I can't find one. I am on Sky ICS 4.2F6
Where do you go to turn yours on and off?
since cwm does not wipe the radio, flash new radio two times, even three times just to make sure it completely overwrites the old one you are replacing
danpluso said:
Trust me, I have looked everywhere for an option to turn it off and I can't find one. I am on Sky ICS 4.2F6
Where do you go to turn yours on and off?
Click to expand...
Click to collapse
If it's in the usual ics location it will be in the in call menu.
Sent from my SAMSUNG-SGH-I727 using Tapatalk 2
vincom said:
since cwm does not wipe the radio, flash new radio two times, even three times just to make sure it completely overwrites the old one you are replacing
Click to expand...
Click to collapse
Okay, thanks for the tip. I will try that and see how it goes.
xcrazydx said:
If it's in the usual ics location it will be in the in call menu.
Click to expand...
Click to collapse
It's definitely not in there. Strange, I wonder why it was removed from SKY ICS.
I can't send text or phone calls after CWM recovery flash.
I initially rooted my i535 sg3 using this method http://forum.xda-developers.com/showthread.php?t=1840030
I then flashed 4.2.2 Pacman. Used this for a few days and everything was ok but battery life was horrible so I flashed, I think CleanRom, then Liquid RC1. I'm not sure where in the process of flashing but I noticed that my reception was weak compared to stock and then I couldn't send outgoing text or calls all together. I've searched everywhere and I have seen similar issues/symptoms but non of the fixes have worked for me. Here's my current setup.
Model SCH-I535
Android Version 4.1.2
Baseband I535VRBMA2
Kernal 3.0.30-861013
Build JZO54K.I535VRBMA2
Status
Netowork = Unknown
Mobile Network Type = 1xRTT.6
Service State = In Service
Roaming = Roaming
Mobile Netowrk State = Disconnected
My Phone # = 000-000-8561 (last 4 aren't even correct)
IMEI looks correct
IP Address = Unavailable
Thanks for any help/advice.
Pozman1 said:
I can't send text or phone calls after CWM recovery flash.
I initially rooted my i535 sg3 using this method http://forum.xda-developers.com/showthread.php?t=1840030
I then flashed 4.2.2 Pacman. Used this for a few days and everything was ok but battery life was horrible so I flashed, I think CleanRom, then Liquid RC1. I'm not sure where in the process of flashing but I noticed that my reception was weak compared to stock and then I couldn't send outgoing text or calls all together. I've searched everywhere and I have seen similar issues/symptoms but non of the fixes have worked for me. Here's my current setup.
Model SCH-I535
Android Version 4.1.2
Baseband I535VRBMA2
Kernal 3.0.30-861013
Build JZO54K.I535VRBMA2
Status
Netowork = Unknown
Mobile Network Type = 1xRTT.6
Service State = In Service
Roaming = Roaming
Mobile Netowrk State = Disconnected
My Phone # = 000-000-8561 (last 4 aren't even correct)
IMEI looks correct
IP Address = Unavailable
Thanks for any help/advice.
Click to expand...
Click to collapse
Have you tried odining back to stock? Somewhere along the way from AOSP back to TW you might have lost/changed some sys data.
Feels like it lost the IMEI, even if it looks correct. Getting stuck on roaming and possibly the weird phone number may mean that's what went wrong.
Sent from my SCH-I535 using xda app-developers app
sworld said:
Feels like it lost the IMEI, even if it looks correct. Getting stuck on roaming and possibly the weird phone number may mean that's what went wrong.
Sent from my SCH-I535 using xda app-developers app
Click to expand...
Click to collapse
I was able to Odin back to a stock unrooted 4.0.4 rom but it did not fix the issue. Is there a good way to restore IMEI?
Did you try to reprovision after you used Odin to get back to stock 4.04? A lot of people have had success after doing that, including myself. Be warned, it will completely wipe your phone.
HHF2 said:
Did you try to reprovision after you used Odin to get back to stock 4.04? A lot of people have had success after doing that, including myself. Be warned, it will completely wipe your phone.
Click to expand...
Click to collapse
I'm somewhat new to this and have no clue what "Reprovision" does. I found this comment on one post "reprovision your device with dialer code *2767*3855#". When I dialed this it said that when roaming that you have to use an area code and then hangs up? I really hope I don't have to dish out $600 to Verizon! I'm at a loss right not.
You need to enable the hidden menu before you can use the reprovision code. Dial *#22745927 and enable the hidden menu. Now the reprovision code should work. You shouldn't have to hit send at the end of the code. It should work as soon as you enter the last digit. This is assuming you are still on ICS.
Pozman1 said:
I'm somewhat new to this and have no clue what "Reprovision" does. I found this comment on one post "reprovision your device with dialer code *2767*3855#". When I dialed this it said that when roaming that you have to use an area code and then hangs up? I really hope I don't have to dish out $600 to Verizon! I'm at a loss right not.
Click to expand...
Click to collapse
http://forum.xda-developers.com/showthread.php?t=2066731
I think I found a thread that has solved this for me.
So I don't know if we have the same issue or not. But I got mine working for now. Don't know if I'll run into problems later, but this is how I got it working right now.
First, I installed back to stock settings and radio. I followed the instructions in this post
http://forum.xda-developers.com/show....php?t=1762709
I did the stuff in section 5. Including Flashing a Stock Radio. So I went back to the VRALG1 4.0.4 ROM.
And I did the I535VRLHE radio.
But it still didn't work. BUT, once in stock settings, I did the reprovisioning.
*2767*3855#
And then that finally worked, it went through, and my phone activated. So it works now. Hooray!
But I REALLY really want to know what happened. So I can avoid this happening again in the future. Can anyone tell me what happened, and why this fixed it? And how to prevent it happening again as a flash more ROMs in the future?
Also, SpecePatriot, let me know if that works for you. It'd be good to have more than one source to know that works.
OMG THANK YOU GUYS!! This thread saved my sanity! I had flashed the latest MIUI 4.1.2 and wasn't a big fan so I flashed my backup and *POOF* no data! I had no clue how it happened (still don't fully understand it), tried every basic "go-to fix" in the book, and scoured the forums for two days without luck. The suggestions in Pozman1's last thread post to flash back to the VRALG1 4.0.4 ROM and the I535VRLHE radio did the trick! The only thing I had to do differently was use the *#7780# Factory Reset Code instead of the *2767*3855# Reprovisioning Code, for whatever reason that code just wouldn't work. Anyway, thanks again!
Thanks!
I spent all last night and most of this morning trying to figure out what was wrong with my phone. I was not connecting to the network and went through the forums searching for the solution to my problem. I odin'ed, flashed, prayed, hoped and then did it all over again all the way back to 4.04. until I landed here.
I was finally ready to give up, so I went to the Verizon site to see if my IMEI was listed and if it matched my phone. Both my phone and my wife's phone were different than the phones we actually have. I got on chat with verizon support and they fixed it right up. I got my 4g back. Now, I'm updating my way back up to the present.
I've been able to solve every problem I've had by lurking/searching these forums. I've been doing this for a couple years now. I really should have registered and started thanking people a long time ago. I have bought apk's off of google play and donated some beer money, but probably not enough. After I post this, I'll take some time and spread the thanks I owe.
I've registered and planted this response here so that if someone else is having the same problem, they might think to go check their account and make sure they've actually got the same phone their carrier thinks they do. Sometimes, it helps to start with the simple stuff.
Thanks to everyone!