Related
I posted this on a forum that I thought it applied to but the one answer I got did not work, I've done searches everywhere and have not seen a solution. There were a couple of similar problems for other phones but these fixes did not work for the infuse, so . . .
I Bought the infuse on day one. Installed Kies 2.0.0.11044_11_3. Phone not recognized, installed drivers, researched and learned the truth about Kies. Phone would not be recognized but at least installing Kies made the phone visible to the PC, so I knew I could root if I so desired, read up about rooting looked over the forums, learned my phone and finally thought I was ready. The phone had other plans.
Decided the other day that I was ready to root. Plugged in the phone but it no longer showed up in my PC running Windows 7 64 bit. Something about the phones compatibility with my system changed. Tried to install a newer version of Kies 2.2.1.11053_99_3 yesterday for the drivers, reinstalled drivers, activated USB debugging, plugged the phone in started up SuperOneClick and . . . still nothing happened. So I deactivated USB debugging and started over. Followed all the directions in the root posts and and SuperOneClick threads . . .
But somehow between day one and today my Windows 7 64 bit system does not know that the phone is plugged into it.
When I plug the phone into USB the phone asks me how I want to interact with the computer, Kies (Firmware Update); Media player: Mass storage. But the computer shows nothing. Device Manager doesn't list the phone, Windows Explorer doesn't show the phone, Devices and Printers window shows everything that's connected but NOT the phone, it's as if I plugged nothing into the computer. These places don't even show unknown device. The phone is charging so I know that it's plugged in, but it doesn't seem to be communicating with the PC. I've re-booted, re-installed, reviewed, rewired and re-alized that I have no clue what happened. (Tried different cables, different USB ports different times of the day)
It worked once upon a time, I tried rolling back restore points and disabling my kaspersky 2011, I've followed all rooting instructions in these threads to no avail.
Thinking about restoring phone to factory settings as a last resort. Got this reply in another thread (sorry about posting multiple threads, but I'm at wit's end.):
Try removing all instances of the Infuse coming in contact with your system using USBDeView. Also, how does it look in Disk Management? (Start button > search for "Computer Management" > Storage > Disk Management) Does the Infuse show up there as removable storage?
My answer: Tried it, didn't work, oh wait, didn't run USBDeView as administrator, re-tried as administrator and uninstalled all instances of Samsung i-997, then tried to plug the phone back in and still nothing.
Also not in Computer Management or Device manager either. Is there a way to uninstall any drivers that I have and then re-install them?
I did a factory reset, plugged the phone in and still nothing. Had to spend two days re-installing apps and re-configuring launchers . . .
I am now ready to hurl my phone out into traffic to see if that will help, but before I do I'm hoping someone here may have the answer I need.
. . . please . . .
If you are trying to root super one click will work. It worked on my infuse. First see if you can connect using mass storage. If you can access the files on your phone you are good. On win 7 64 bit it should just pop up to view the files. After that unmount and unplug the cable. Enable USB debugging and reconnect. Run super one click and it should work. Not every time does super one click work on the first run. I believe I had to unplug and reconnect a second time for it to work. But I did use super one click to root my phone. I was also using the drivers for the captivate at the time. If you need more help let me know.
Sent from my SAMSUNG-SGH-I997 using XDA App
FYI, drivers are NOT needed for USB mass storage, just to be clear.
Thanks for the reply, but that didn't work. I tried it exactly as you stated but it didn't "pop up" I ran SOC anyway and it got hung up "Waiting for device..." And a dos prompt window opened and just hung there.
SuperOneClick v1.9.5.0
Checking drivers...
Killing ADB Server...
OK
Starting ADB Server...
* daemon not running. starting it now on port 5037 *
* daemon started successfully *
OK
Waiting for device...
When I closed the Dos Prompt window it asked me if I was running OS 2.0 or higher. Wether I click yes or no I get this message:
OK
Getting OS Version...
Pushing psneuter...
error: device not found
FAILED
Thanks for the try, but still At wit's end . . .
it mattters
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
socialal said:
at least for me (win7 64bit) mass storage mode DOES require drivers. Or else PC just tries to load both SD cards as external drives. I had a hell of a time getting my laptop to recognize the phone. What worked for me was I ended up installing both kies and kies mini. when neither of those worked i tried the Samsung pcl connect and that didnt work. There was a link on the ATT site for usb drivers for it. A combination of both the samsung pc connect drivers and the ATT USB driver works for me. Must be something to do with win7 recognizing it as an MP3 player when in music mode and a EXT drive when is mass storage.
Click to expand...
Click to collapse
You just contradicted yourself there. The phone's SD cards appearing as external drives IS mass storage mode. Mass storage mode does not require drivers.
Appearing as an MP3 player uses the MTP protocol, which is NOT Mass Storage mode, which is why it does require drivers.
ADB also requires drivers.
http://www.samsung.com/us/support/downloads/SGH-I997ZKAATT
Thanks, but same problem. After installing these drivers, the phone just doesn't show when plugged in. The next thing is to find a Samsung store (or AT&T store) and see if there's something wrong with the phone's usb port.
Definitely one advantage of picking your phone up at a store... if possible.
My CSR played with the phone on the computer for 10 min., said he was transferring sim contacts.
Sent from my SAMSUNG-SGH-I997 using XDA Premium App
i am having same problems
for the past year i have had a captivate and i have flashed it probably with every rom made by every developer here. i have flashed kernals modems you name it i have done it the phone was incredible i never had one problem till i got the infuse when i first got the phone i rooted it and had a lot of problems but after 5 or 6 hrs i finally was successful. i then could not get the phone to connect to my win 7 pc i then took out the mem card and put my roms on that then transfer them to my phone flash ect but to this day i can not get the pc to transfer files through usb. when i hook the phone up the drives show up but are faint then i connect usb on phone the drives become bold but when i try to transfer files or open drive in explorer the computer lags and the green bar slowly goes across the bar get to the almost end and locks up. my main concern is that there might be something wrong with the phone. at this point i cant even odin it back to factory. from what i have read it is more of a common problem than just one or two people. please help?
ps just flashed maxq-kk2-b10 and it rocks !!
Yeah I have all of the same problems. It must be this phone just has crap drivers.
Sometimes I get the PC to recognize the phone once. Then if I disconnect the phone for some reason then reconnect it is no longer recognized. I need to reboot the computer to get it to be recognized.
I have just come to the conclusion that Samsung's PC drivers are total rubbish for this phone.
Hi!
I have the same problem. I tried connect my infuse to 5 differend PC, with different cables, different OS, but still NOTHING. PC just didn`t know that phone is connected. As a result I can`t reflash it with ODIN or CWM, because for install CWM I need make root first, but Superoneclick didn`t see the phone also.
There is some way to make root on this phone WITHOUT connection to PC ?
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
mg2195 said:
try getting a new data cable, the charging part of the cable may still work but the data transfer part may have stopped working-(happened with my dads Atrix 4G after buying a new data cable for $6 at walmart the computer once again recognized it)
so go to your store of preference that sells electronic cables
buy a new data/charging cable-***MAKE SURE IT SAYS SOMETHING ABOUT DATA TRANSFER OR FILE TRANSFER!!!***
shouldn't cost more than $10 depending where you go-like i said my dad got one for $6 and his phone uses the same cable as my infuse...i think all smart phones use the same cable actually.
Click to expand...
Click to collapse
This is 100% not data cable problem. not driver problem and not PC problem.
I am sure, because I have 2 Infuse and one of them work fine with the same stuff. This is something wrong with the phone hardware or software.
How can I root INFUSE without PC? There is some *.apk or scripts ?
Not sure how many would read such a long post for a question, but here goes...
Any help is appreciated!!
1. Problem
In short, I plugged in my Nexus 5 to my laptop in MTP mode, it does not show up in "My Computer".
I just wanted to transfer files to my phone via USB, not even using ADB yet.
I have yet to solve the problem after googling around for a bit.
Relevant XDA threads that I remember reading are this, this, this, this and this.
I have tried numerous combinations of (un)plugging my phone / (un)installing drivers / rebooting my laptop and phone / switching usb ports / turning USB debugging on and off / connect in PTP mode / ...
As a workaround, I am now transferring files using the AirDroid app, which is really convenient with acceptable speed.
Still, it would be nice to know why the problem occurred and see if others have similar problem.
Below I will describe the devices I have on hand and more details on the failures I have encountered will follow.
2. My Devices
A. an old Galaxy Note
B. the new Nexus 5 with the stock micro USB cord
C. new laptop
- 64-bit Windows 8 Pro (not upgraded to 8.1 yet)
- only USB 3.0 ports
D. old laptop
- 32-bit Windows XP Home
- only USB 2.0 ports
3. Details
Scenario A. Nexus 5 not showing up in "My Computer"
Naturally, the first thing I tried is to simply plug my Nexus 5 in to my new laptop. I was used to Android devices working just like that!
However, my Nexus 5 does not show up in "My Computer" after a loooong wait.
On a closer look, my Nexus 5 (only) appears in the "Device Manager" under "Portable Devices" as "MTP USB Device".
It shows my device to be "working properly". However, I cannot uninstall/disable it when my phone is plugged in (normal?)
Frustrated, I decided to unplug my phone. I have the option to "Unplug Nexus 5" under "Safely Remove Hardware", but the operation always times out, so I simply unplugged it.
Then I tried with my Note using the same cable. It works flawlessly either in MTP mode or Mass Storage mode.
Scenario B. Nexus 5 shows up, but is really sloooooooooooooow
At some point, I turned on USB debugging.
With USB debugging on, my phone appears under "Portable Devices" as "Nexus 5" (and in some other places according to what drivers I have installed).
I was quite pleased for a few seconds as my Nexus 5 now shows up in "My Computer"!
However, it took a few minutes to list the folders I have under my phone's internal storage.
Attempting to copy a 12MB file to it gives an estimated time of over 2 hours.
Scenario C. Success?
After tinkering with it for some time to no avail, I was beginning to worry if I have gotten a defective hardware.
Then I remembered I had an old laptop stashed somewhere, so I tried connecting my Nexus 5 to that.
And... voila! It works without a hitch (MTP mode, USB debugging off).
A maybe useful note is that I have used both the old and new laptops to transfer files to my Note before.
4. Possible causes
While many seems to have solved the issue by simply unplugging and letting Windows reinstall the drivers, I have no such luck.
I sincerely hope that it is not due to any hardware defects since
a) my Note can talk to my new laptop through the same micro USB with no problems, and
b) my Nexus 5 can talk to my old laptop.
I feel that this is a driver-related issue but I am not sure.
Is it possible that there are compatibility issues with using USB 3.0 port (which should be backward compatible...) or a 64-bit Win 8 Pro?
Any help is appreciated!
It is so strange..
I just bought a USB 2.0 hub and connected my phone to my new laptop through it.
Guess what... it works perfectly!
Apparently my problem was that my new laptop only had USB 3.0 ports for me to test on?
Doesn't make sense... thought 3.0 is backward compatible and my old Note works on it!
Maybe I'm missing something but I'm happy it is solved for me now
This solution worked for me. Go to http://forum.xda-developers.com/showthread.php?t=2512549 and see post #5. Be sure to thank n7of9 for the link and WugFresh for his toolkit solution. Enjoy.
Hey,
I basically seem to have the same problem as you do.
My laptop also only has USB 3.0 ports and Windows 8.1 Pro 64-bit installed.
The Nexus 5 doesn't get installed, in MTP mode it is just shown with the yellow exclamation mark in Device Manager. Downloading different USB drivers including Google's and trying to manually install it doesn't work at all. I specifically checked that all older similar drivers are gone, so I doubt that older Android devices could be interfering.
On the other hand, as you noted, using an older computer with USB 2.0 works perfectly, I had the same result.
To be honest, I'm not much of a developer or Android tinkerer, so I'm not really making any progreess... In the end, I think I will follow your example and test it with a USB 2.0 adapter.
Did you manage to get it to work without this workaround?
Kind regards! :fingers-crossed:
I'm using Linux Mint. Just plug the Nexus in. It shows up as a folder. No hassle
Sent from my Nexus 5
SabinSnorlax said:
Hey,
I basically seem to have the same problem as you do.
My laptop also only has USB 3.0 ports and Windows 8.1 Pro 64-bit installed.
The Nexus 5 doesn't get installed, in MTP mode it is just shown with the yellow exclamation mark in Device Manager. Downloading different USB drivers including Google's and trying to manually install it doesn't work at all. I specifically checked that all older similar drivers are gone, so I doubt that older Android devices could be interfering.
On the other hand, as you noted, using an older computer with USB 2.0 works perfectly, I had the same result.
To be honest, I'm not much of a developer or Android tinkerer, so I'm not really making any progreess... In the end, I think I will follow your example and test it with a USB 2.0 adapter.
Did you manage to get it to work without this workaround?
Kind regards! :fingers-crossed:
Click to expand...
Click to collapse
I had a lot of issues with my S3 and my work computer (windows XP SP3) and it was because I had half installed some USB driver that windows tried installing.
I fixed the problem in device manager by manually uninstalling EVERY SINGLE USB DEVICE attached to the computer while I had my phone plugged in.
Word of caution: You'll probably uninstall your mouse/keyboard doing this.
Once everything was uninstalled I reinstalled the Samsung drivers and it worked fine.
The same computer only required me to install the Google drivers for my N5. If I enable USB debugging, I all of a sudden can't install MTP drivers, but USB debugging disabled works fine.
USB & MTP mode
I have the same problem with my Nexus 5. The only workaround to transfer files to my phone from a computer via USB cable is to enable USB debuging, set the phone to PTP mode instead of MTP and then it shows in My Computer as a camera. I can only access the DCIM and Pictures folders but for now I have to settle for this...I copy all the files I need to let's say Pictures and then using a file explorer (on the phone) I cut and paste them to the folders I wish...e.g. movies to Movies, music to Music and so on...
I had same problem. Developer Mode...USB Debugging ON worked.
I have this problem too, but I got it to work using a galaxy s3 cable. for some reasons the cable that came with N5 did not work.
Its usually just missing drivers.. You can get them straight from Google or a toolkit as mentioned! (P.s you need to download a little applet like thing from Google if you want to hook up your Mac to your n5)
See andoid.com/filetransfer for the drivers.
This worked for me when all else failed: http://forum.xda-developers.com/showpost.php?p=35854664&postcount=7
Hope that helps!
The problem I am having now connecting is that my phone got wet recently. I dried it immediately and used dessicant to withrow the water and now it works (sort of). Now when I plug my phone into my pc, the usb debugging icon doesn't even show up.
I tried connecting to both my work pc and home laptop and they both say the same thing, that the usb device has malfunstioned and that windows doesn't recognize it.
Is it time for a new phone?
islandboy_2000 said:
The problem I am having now connecting is that my phone got wet recently. I dried it immediately and used dessicant to withrow the water and now it works (sort of). Now when I plug my phone into my pc, the usb debugging icon doesn't even show up.
I tried connecting to both my work pc and home laptop and they both say the same thing, that the usb device has malfunstioned and that windows doesn't recognize it.
Is it time for a new phone?
Click to expand...
Click to collapse
Sounds like the usb is shorting. How long did you let it dry. Give it more time and try it again.
jd1639 said:
Sounds like the usb is shorting. How long did you let it dry. Give it more time and try it again.
Click to expand...
Click to collapse
Yeah maybe thats what happened. It's been drying now for about a week. The screen was the major problem at first but has since dried there mostly.
Hopefully it will come back. Would suck to have to buy a new phone because of that.
Thanks. :good:
MTP connecting problem solved
Going back to the subject of the thread: I am pretty sure that ADB drivers and SDK (I am confident that a lot of nexus users have their devices rooted and that means they must have the above installed) is what is causing some sort of conflict when trying to connect the Nexus 5 as MTP. After I reinstalled the windows (W8) on my computer and connected my Nexus 5 it took @1-2 minutes to auto install the drivers and then worked fine...I have no ideea what happens if I install ADB and SDK again...
ASepi said:
Going back to the subject of the thread: I am pretty sure that ADB drivers and SDK (I am confident that a lot of nexus users have their devices rooted and that means they must have the above installed) is what is causing some sort of conflict when trying to connect the Nexus 5 as MTP. After I reinstalled the windows (W8) on my computer and connected my Nexus 5 it took @1-2 minutes to auto install the drivers and then worked fine...I have no ideea what happens if I install ADB and SDK again...
Click to expand...
Click to collapse
If you tell the SDK not to install the drivers it'll be fine
The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!
njoy
Resolved. nexus 5 PC Connectivity
hackdisk said:
Not sure how many would read such a long post for a question, but here goes...
Any help is appreciated!!
1. Problem
In short, I plugged in my Nexus 5 to my laptop in MTP mode, it does not show up in "My Computer".
I just wanted to transfer files to my phone via USB, not even using ADB yet.
I have yet to solve the problem after googling around for a bit.
Relevant XDA threads that I remember reading are this, this, this, this and this.
I have tried numerous combinations of (un)plugging my phone / (un)installing drivers / rebooting my laptop and phone / switching usb ports / turning USB debugging on and off / connect in PTP mode / ...
As a workaround, I am now transferring files using the AirDroid app, which is really convenient with acceptable speed.
Still, it would be nice to know why the problem occurred and see if others have similar problem.
Below I will describe the devices I have on hand and more details on the failures I have encountered will follow.
2. My Devices
A. an old Galaxy Note
B. the new Nexus 5 with the stock micro USB cord
C. new laptop
- 64-bit Windows 8 Pro (not upgraded to 8.1 yet)
- only USB 3.0 ports
D. old laptop
- 32-bit Windows XP Home
- only USB 2.0 ports
3. Details
Scenario A. Nexus 5 not showing up in "My Computer"
Naturally, the first thing I tried is to simply plug my Nexus 5 in to my new laptop. I was used to Android devices working just like that!
However, my Nexus 5 does not show up in "My Computer" after a loooong wait.
On a closer look, my Nexus 5 (only) appears in the "Device Manager" under "Portable Devices" as "MTP USB Device".
It shows my device to be "working properly". However, I cannot uninstall/disable it when my phone is plugged in (normal?)
Frustrated, I decided to unplug my phone. I have the option to "Unplug Nexus 5" under "Safely Remove Hardware", but the operation always times out, so I simply unplugged it.
Then I tried with my Note using the same cable. It works flawlessly either in MTP mode or Mass Storage mode.
Scenario B. Nexus 5 shows up, but is really sloooooooooooooow
At some point, I turned on USB debugging.
With USB debugging on, my phone appears under "Portable Devices" as "Nexus 5" (and in some other places according to what drivers I have installed).
I was quite pleased for a few seconds as my Nexus 5 now shows up in "My Computer"!
However, it took a few minutes to list the folders I have under my phone's internal storage.
Attempting to copy a 12MB file to it gives an estimated time of over 2 hours.
Scenario C. Success?
After tinkering with it for some time to no avail, I was beginning to worry if I have gotten a defective hardware.
Then I remembered I had an old laptop stashed somewhere, so I tried connecting my Nexus 5 to that.
And... voila! It works without a hitch (MTP mode, USB debugging off).
A maybe useful note is that I have used both the old and new laptops to transfer files to my Note before.
4. Possible causes
While many seems to have solved the issue by simply unplugging and letting Windows reinstall the drivers, I have no such luck.
I sincerely hope that it is not due to any hardware defects since
a) my Note can talk to my new laptop through the same micro USB with no problems, and
b) my Nexus 5 can talk to my old laptop.
I feel that this is a driver-related issue but I am not sure.
Is it possible that there are compatibility issues with using USB 3.0 port (which should be backward compatible...) or a 64-bit Win 8 Pro?
Any help is appreciated!
Click to expand...
Click to collapse
Hello !!!
I faced the same problem with mine...
Couldn't connect my phone with my laptop.
It installs the driver but not displaying the folder in my computer.
I uninstalled the Existing samsung driver in control panel.
Then the issue has been solved,
Or uninstall previous mobile's drivers
Try this!?!
Search for Universal Driver here in XDA. Had the same problem most of you are having. First try and BAM! Works like a champ...
NEXUS 5
Problem solved for me
I have no more issues what-so-ever after I unninstalled ADB & SKD drivers...Windows(8) installed my phone by itself after a restart and it works as it should in MTP mode and PTP mode.
I installed "L" on my Nexus 5 when the image was first released, and I've left it on since. The bugs were a minor annoyance to me, and I enjoyed having the latest OS version. Now that the release of "L" is growing closer, I've decided to switch back to stock so that I'll be able to OTA update once it's official. However, I can no longer connect to my computer via USB. The computer will recognize that there is a device attached, but then return Unknown Device. I was able to flash "L" to the phone, and had previous flashed Cyanogen, so obviously it used to connect.
I've done some searching and seen other people with the same problem, so just to cover all of the basic questions, I have done all of the following:
- Rebooting both devices.
- Switching USB cables (7 different cables).
- Tried every USB port on 3 different computers.
- Tried connecting a Nexus 4 and Nexus 7 to ensure the USB ports and cables worked (they worked).
- Switching from PTP "camera" to MTP "media" under USB settings on the phone. Also dev mode.
- Installed the Google USB Drivers.
- Reinstalled the USB drivers for my computer.
- Uninstalled all drivers, rebooted computer and phone, reinstalled drivers.
- And probably some other things I'm forgetting right now.
Questions for anyone who can answer:
1. Other threads have suggested to other people that the USB port on the phone may be hooped. If this is the case, is there any option of sending it back to Google to be replaced/repaired? It was purchased less than a year ago through the Google Play Store.
2. Is there ANY other way to revert to stock Android without plugging in to a computer? I'm worried that I'll be stuck with this dev preview of "L" forever, and that's just unacceptable (not throwing blame, I know it's an at-your-own-risk preview, but I don't want to buy a new phone right now).
Thanks for any help.
Will it recognize itself in ADB or Fastboot mode(Through BL)?
Any commands returns "Error: Device not found."
adb devices returns nothing.
edit: Fastboot DOES recognize it through the bootloader! I hadn't tried that! Frantic tinkering will now ensue, thank you!
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
No one else has experienced this or is willing to shed some light on this?
When I had that issue with my nexus 7 I switched out the USB cable for a different one. Seems to have improved.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
SBColasito said:
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
Click to expand...
Click to collapse
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
wvcadle said:
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
Click to expand...
Click to collapse
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
Are you reading my posts? I stated in both that I've installed Kies and still couldn't get it to stay connected.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Hey, did you try connecting other usb devices to your pc to see if they connect? furthermore, you should also try to connect your phone to another pc to check if there is a USB port problem with your PC/Phone
For me the standard USB cable gives this problem, with another cable it works perfectly. So try another cable
Sent from my SM-G920F using XDA Free mobile app
Hi, everybody.
May you help me, please? My S6 SM-G920F, also is not recognised by windows 7. Smart Switch say S6 dont connect in emergency mode. I supose they means "emergency calls only", is that? I had bought the phone locked to O2 but I live in Portugal and I have no valid O2 SIM card. I bought an unlock SRS by TomMobile because I dont knew that needs a USB cable connection. What can I do, please?
Thanks in advance. AS
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
iphone and Samsung S6 same issues
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
fadi81 said:
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
Click to expand...
Click to collapse
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
ULTERIOR-kurt said:
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
Click to expand...
Click to collapse
there is no solution currently available i sold my cellphone as is. or you can send your phone to samsung service center if its under warrenty because only they can repair or replace phone for you
---------- Post added at 03:20 PM ---------- Previous post was at 03:17 PM ----------
Theodric58 said:
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
Click to expand...
Click to collapse
its not usb port or cable problem... this problem starts when someone trying to root ... & damage efs partition..
Its just Cable problem my friend.
Find and buy a reliable usb cable. You stated all options and fixes but you never been able to speak of your cable
For those whose saying that root and damaged efs will affect your phone connection to your pc, he's wrong . Rooting and corrupted efs partition doesnt have to do with windows driver etc.
Just think out of the box.
If it did not work with your pc. Then switch to other pc with smart switch & samsung usb driver installed.
I prefer installing samsung usb driver and then smart switch.
If it didnt work, try using different cables.
If it didnt work again, use other samsung phone and see if it connects.
And so on ...
Having exactly the same issue...
Started just today (yesterday and previously no problems experienced, phone would just connect & be visible and available for data tfr, no problems). Today, no go. To be clear, it's Galaxy S6 128 gb running Lollipop, which no longer connects for data tfr via USB to laptop running win7 ultimate. It only connects and charges. I have checked for updates for both windows and Android. There are none outstanding. I have downloaded & reinstalled samsung USB drivers on laptop. No change. I have tried 4 different USB cables, 2 new, and the cable supplied with phone. No go. I have tried these cables in all USB ports on laptop. I have tested other devices in all USB ports and connectivity to laptop with other devices is fine. I have tried connecting phone to another PC, same issue (only charging). I have done the developer thing and switched USB debugging on, no change, and off again, rebooted both devices multiple times, all with no change. Yesterday all was good, today - nada. Anyone got any other suggestions?? Wit's end, reached.
It's been said many times already, but I had this problem and it was the original white cord that came with the phone. It would not stay connected to my laptop nor would it stay connected to the charger. It sat there blinking and making the charge cord inserted sound when plugged into the charger/computer. I changed cables and it went away.
I remember picking the phone up one night in bed and forgot the charging cord was attached. I reached the end of the line and it yanked out of my hand and fell to the ground. This is the only thing I can think of that damaged the cord. I was lucky it didn't damage the charge port on the phone. So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
talroot said:
...So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
Click to expand...
Click to collapse
Thanks for the input - it's not a lock screen issue - I've tried connecting with screen locked (then unlocking when connected) - and connecting with screen unlocked, and I don't use the fingerprint security option. No changes observed. I have had concerns about the charging fin, but I am always careful connecting and careful with the phone generally - it looks OK and I'm rather loath to start bending it about in case I just f**k it up entirely. At least it still charges OK. Looks like I might have to bite the bullet, wipe it and take it to a Samsung repair centre. At least it's still under first year warranty. Thanks for your time talroot.
Original white cable did not work from day 1. Fast Charging is working fine but USB connection and tethering is a hell. You need a new cable and a good quality, not some cheep stuff.
Samsung really disappointed me because I owned many of their devices and most of them had some small issues, but after this in s6 edge and overheating issue (especially when using Gear VR) I will not by from Samsung anymore.
just for the record....
...my phone started connecting to laptop again. After about 3 weeks of non-connectivity, I connected again to charge and *ding* it was an external USB device once more. Same cable as before. Doesn't make any sense, but there it is. Thank you everyone for your input.
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Doesn't seem like there is much help here on the 2 Samsung formums I posted on....
I know its not my windows profile as I have tried 3 different profiles as well as safe mode.
Tried 2 different sets of Samsung USB drivers and no improvement.
Like I said I had no issues on a windows XP machine or a windows 10. I didn't even need to install the USB drivers/Smartswitch on either of those machines.
We can't be the only 2 people!
Kalveitt said:
I actually have the exact same issue on windows 10. Anyone figured out a solution?
Click to expand...
Click to collapse
Firstly, i cannot give you direct answers.
Just my thoughts.
i have a S8+. No root stock as is.
I have Lenovo laptop Win 10.
From day one, out of box, i connected
S8+ and it connected. I can do whatever
i want. Transfer data, photos videos.
ADB etc
So it should work...?
However i do realize there are quite a few things to consider......
Samsung drivers on laptop and a few other
issues..... eg
For one,
have you enabled
in Phone /Settings /Developers Option /Usb debugging.?
Normally first time when you connect
With pc /laptop you should get
a small pop-up message(on device) to allow
phone to connect.?
(that's my experience, over years)
Good luck
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
I have 2 desktop pcs with win 10. One with samsung software Kies 3 and smart switch installed and the other no samsung software. Both find the device Galaxy S8+, in device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. You have an adb driver I think because you have usb debugging on, i would turn usb debugging off. The pc should find a device connected to the usb and download a driver, once done the device is recognised as galaxy S8+ in my case but will not communicate with the pc until the phone has given permission. On the phone will be a message asking you to allow the connection. Hope this helps ??
psuhbggrad said:
Yes, USB Debugging is on and connection is set to MTP.
Windows recognizes "USB Android" but dosnt install the driver successfully.
It will appear as a modem in Device manager but nothing is mountable.
Click to expand...
Click to collapse
Firstly i do understand that you
must be quite annoyed trying to figure
out issues. (I would) Thankfully i don't.
Bottom line is that it should work..!
My experience confirms, that S8+/laptop Win 10 works.... 100%when connected
However a few suggestions.
If you feel you checked all checkbox.?
However you never said anything
about popup notice ? granting premission
for device to connect.?
So device /laptop /pc is not "seeing" each other?
All Samsung devices I have used, first time connection gives me this popup a notice
Can't remember exact wording.
Something... eg
Device id 5786446.......
Have or does your other Samsung devices
connect etc.?
Have you tried connecting to a friend pc laptop.
An option is to go to a Samsung Care Center
and as them to test and connect.
My experience (in past) is that they should
assist you.
If it connects to friend pc or Service provider /Samsung Care Centre.
Then surely it has to be your pc/laptop?
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
I would go on to Samsung support look up the phone and download the usb driver and install from the download. Good luck
I've downloaded the drivers from Samsung 2x.
psuhbggrad said:
So I turned off usb debugging and revoked the permissions on the phone, connected it to my PC.
Samsung Android (with a Yellow Exclamation) was already present in Device Manager under "other devices" so I uninstalled that.... and rescanned. My laptop attempted to reinstall but it generated a Driver Installation Failed message on "SAMSUNG_Android" - no driver found.
Device Manager once again shows the Yellow Exclamation Point
Click to expand...
Click to collapse
I can vaguely remember that i had this same
issues with my Note 5 and Win 10.
This was many months/year or two, ago.
I also had yellow exclamation etc.
Further in Device manager( laptop) kept installing wrong Samsung drivers.!
I uninstalled drivers/installed and battle for a few months like this Then one day Windows
did an update and in update i noticed
Samsung drivers included etc. (must have been correct)
Ever since that update i had no issues again.
Bottom line... some drivers issue?
Not S8 +?
Good luck
psuhbggrad said:
Brand New Unlocked S8+... Tried to connect it to my PC to use a previous copy of smart switch backup but it never connects.. Windows Explorer never displays a mounted drive either. Smart Switch Eventually comes back with Failed to connect to the device.
The Phone displays the "Attention The connected device is unable to access data pm this device. Reconnect the USB cable and try again...."
Phone is on Transfer Media files (MTP)
USB Debugging is one.
Device Manager says "Samsung Android Phone - SAMSUNG Android ADB Interface" two times - No red or yellow exclamations.
I've removed the software in device manager and restarted both the phone and the laptop multiple times.
I updated Smart Switch and did More\Reinstall Device Driver.
Does anyone else have any workarounds for this? I found one article (https://www.recovery-android.com/connect-samsung-to-computer.html) but still no success.
Click to expand...
Click to collapse
In the past I had this problem I downloaded USBDeview to my PC and deleted all of the old Samsung drivers, after rebooting the PC the phone was able to connect with the PC.
Tried USBDeview and removing the Samsung drivers but no difference
Still unable to connect.
I'm having this problem as well. I'm still trying to work it out, but when I remove and re-add the device through Device Manager I get this error: "An existing device was found that is a duplicate of the device being manually installed" and the device DOES connect as a camera, just not for full file transfer.
I had the same problem and tried many of the fixes, including different USB cables and different computers and different phones. I finally figured out that the case I had on the S8+ was the problem (at least for me). I took it off and everything works.
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
jimmygarison said:
Hi, i have a pc with windows 10 . In device manager under universal serial device controllers i have Samsung Mobile USB Composite Device. i think you should meet best mobile shop.
Click to expand...
Click to collapse
I have Windows on Lenovo Laptop with latest Windows updates installed. Yesterday, I downloaded Samsung Smart Switch unlocked the phone and connected it to the laptop. Smart Switch found it immediately and I did a backup. I did not need to check Device Manager. It must be a drivers problem as mentioned above.
Note 8, getting "Attention The connected device is unable to access data pm this device."
And I am only able to see some files, Sammy is a crazy fool, this is basic stuff
installed the windows fall update a week ago now connect my phone to my laptop and nothing is recognised, no phone memory and no memory card just a empty space when i click the icon where my phone should be, i've had samsung drivers installed and they have worked fine so far till today, any ideas where to find the latest drivers? and what else i can do to get access to my phone on my laptop?
solution that worked for me
On my windows 10 PC, I opened device manager (open up start and just type 'device manager') and under portable devices there was a usb device called MTP USB device or something like that (I forget the exact name) with a small triange and an exclamation mark next to it. I clicked on that and then clicked "update drivers." When the prompt comes up I chose the automatically look for drivers option. This fixed the issue and now my Galaxy s8 is recognized (it no longer says MTP USB device or whatever it was). Hopefully this works for others as well. You can also probably download the usb drivers for the phone from samsung.