Not sure how many would read such a long post for a question, but here goes...
Any help is appreciated!!
1. Problem
In short, I plugged in my Nexus 5 to my laptop in MTP mode, it does not show up in "My Computer".
I just wanted to transfer files to my phone via USB, not even using ADB yet.
I have yet to solve the problem after googling around for a bit.
Relevant XDA threads that I remember reading are this, this, this, this and this.
I have tried numerous combinations of (un)plugging my phone / (un)installing drivers / rebooting my laptop and phone / switching usb ports / turning USB debugging on and off / connect in PTP mode / ...
As a workaround, I am now transferring files using the AirDroid app, which is really convenient with acceptable speed.
Still, it would be nice to know why the problem occurred and see if others have similar problem.
Below I will describe the devices I have on hand and more details on the failures I have encountered will follow.
2. My Devices
A. an old Galaxy Note
B. the new Nexus 5 with the stock micro USB cord
C. new laptop
- 64-bit Windows 8 Pro (not upgraded to 8.1 yet)
- only USB 3.0 ports
D. old laptop
- 32-bit Windows XP Home
- only USB 2.0 ports
3. Details
Scenario A. Nexus 5 not showing up in "My Computer"
Naturally, the first thing I tried is to simply plug my Nexus 5 in to my new laptop. I was used to Android devices working just like that!
However, my Nexus 5 does not show up in "My Computer" after a loooong wait.
On a closer look, my Nexus 5 (only) appears in the "Device Manager" under "Portable Devices" as "MTP USB Device".
It shows my device to be "working properly". However, I cannot uninstall/disable it when my phone is plugged in (normal?)
Frustrated, I decided to unplug my phone. I have the option to "Unplug Nexus 5" under "Safely Remove Hardware", but the operation always times out, so I simply unplugged it.
Then I tried with my Note using the same cable. It works flawlessly either in MTP mode or Mass Storage mode.
Scenario B. Nexus 5 shows up, but is really sloooooooooooooow
At some point, I turned on USB debugging.
With USB debugging on, my phone appears under "Portable Devices" as "Nexus 5" (and in some other places according to what drivers I have installed).
I was quite pleased for a few seconds as my Nexus 5 now shows up in "My Computer"!
However, it took a few minutes to list the folders I have under my phone's internal storage.
Attempting to copy a 12MB file to it gives an estimated time of over 2 hours.
Scenario C. Success?
After tinkering with it for some time to no avail, I was beginning to worry if I have gotten a defective hardware.
Then I remembered I had an old laptop stashed somewhere, so I tried connecting my Nexus 5 to that.
And... voila! It works without a hitch (MTP mode, USB debugging off).
A maybe useful note is that I have used both the old and new laptops to transfer files to my Note before.
4. Possible causes
While many seems to have solved the issue by simply unplugging and letting Windows reinstall the drivers, I have no such luck.
I sincerely hope that it is not due to any hardware defects since
a) my Note can talk to my new laptop through the same micro USB with no problems, and
b) my Nexus 5 can talk to my old laptop.
I feel that this is a driver-related issue but I am not sure.
Is it possible that there are compatibility issues with using USB 3.0 port (which should be backward compatible...) or a 64-bit Win 8 Pro?
Any help is appreciated!
It is so strange..
I just bought a USB 2.0 hub and connected my phone to my new laptop through it.
Guess what... it works perfectly!
Apparently my problem was that my new laptop only had USB 3.0 ports for me to test on?
Doesn't make sense... thought 3.0 is backward compatible and my old Note works on it!
Maybe I'm missing something but I'm happy it is solved for me now
This solution worked for me. Go to http://forum.xda-developers.com/showthread.php?t=2512549 and see post #5. Be sure to thank n7of9 for the link and WugFresh for his toolkit solution. Enjoy.
Hey,
I basically seem to have the same problem as you do.
My laptop also only has USB 3.0 ports and Windows 8.1 Pro 64-bit installed.
The Nexus 5 doesn't get installed, in MTP mode it is just shown with the yellow exclamation mark in Device Manager. Downloading different USB drivers including Google's and trying to manually install it doesn't work at all. I specifically checked that all older similar drivers are gone, so I doubt that older Android devices could be interfering.
On the other hand, as you noted, using an older computer with USB 2.0 works perfectly, I had the same result.
To be honest, I'm not much of a developer or Android tinkerer, so I'm not really making any progreess... In the end, I think I will follow your example and test it with a USB 2.0 adapter.
Did you manage to get it to work without this workaround?
Kind regards! :fingers-crossed:
I'm using Linux Mint. Just plug the Nexus in. It shows up as a folder. No hassle
Sent from my Nexus 5
SabinSnorlax said:
Hey,
I basically seem to have the same problem as you do.
My laptop also only has USB 3.0 ports and Windows 8.1 Pro 64-bit installed.
The Nexus 5 doesn't get installed, in MTP mode it is just shown with the yellow exclamation mark in Device Manager. Downloading different USB drivers including Google's and trying to manually install it doesn't work at all. I specifically checked that all older similar drivers are gone, so I doubt that older Android devices could be interfering.
On the other hand, as you noted, using an older computer with USB 2.0 works perfectly, I had the same result.
To be honest, I'm not much of a developer or Android tinkerer, so I'm not really making any progreess... In the end, I think I will follow your example and test it with a USB 2.0 adapter.
Did you manage to get it to work without this workaround?
Kind regards! :fingers-crossed:
Click to expand...
Click to collapse
I had a lot of issues with my S3 and my work computer (windows XP SP3) and it was because I had half installed some USB driver that windows tried installing.
I fixed the problem in device manager by manually uninstalling EVERY SINGLE USB DEVICE attached to the computer while I had my phone plugged in.
Word of caution: You'll probably uninstall your mouse/keyboard doing this.
Once everything was uninstalled I reinstalled the Samsung drivers and it worked fine.
The same computer only required me to install the Google drivers for my N5. If I enable USB debugging, I all of a sudden can't install MTP drivers, but USB debugging disabled works fine.
USB & MTP mode
I have the same problem with my Nexus 5. The only workaround to transfer files to my phone from a computer via USB cable is to enable USB debuging, set the phone to PTP mode instead of MTP and then it shows in My Computer as a camera. I can only access the DCIM and Pictures folders but for now I have to settle for this...I copy all the files I need to let's say Pictures and then using a file explorer (on the phone) I cut and paste them to the folders I wish...e.g. movies to Movies, music to Music and so on...
I had same problem. Developer Mode...USB Debugging ON worked.
I have this problem too, but I got it to work using a galaxy s3 cable. for some reasons the cable that came with N5 did not work.
Its usually just missing drivers.. You can get them straight from Google or a toolkit as mentioned! (P.s you need to download a little applet like thing from Google if you want to hook up your Mac to your n5)
See andoid.com/filetransfer for the drivers.
This worked for me when all else failed: http://forum.xda-developers.com/showpost.php?p=35854664&postcount=7
Hope that helps!
The problem I am having now connecting is that my phone got wet recently. I dried it immediately and used dessicant to withrow the water and now it works (sort of). Now when I plug my phone into my pc, the usb debugging icon doesn't even show up.
I tried connecting to both my work pc and home laptop and they both say the same thing, that the usb device has malfunstioned and that windows doesn't recognize it.
Is it time for a new phone?
islandboy_2000 said:
The problem I am having now connecting is that my phone got wet recently. I dried it immediately and used dessicant to withrow the water and now it works (sort of). Now when I plug my phone into my pc, the usb debugging icon doesn't even show up.
I tried connecting to both my work pc and home laptop and they both say the same thing, that the usb device has malfunstioned and that windows doesn't recognize it.
Is it time for a new phone?
Click to expand...
Click to collapse
Sounds like the usb is shorting. How long did you let it dry. Give it more time and try it again.
jd1639 said:
Sounds like the usb is shorting. How long did you let it dry. Give it more time and try it again.
Click to expand...
Click to collapse
Yeah maybe thats what happened. It's been drying now for about a week. The screen was the major problem at first but has since dried there mostly.
Hopefully it will come back. Would suck to have to buy a new phone because of that.
Thanks. :good:
MTP connecting problem solved
Going back to the subject of the thread: I am pretty sure that ADB drivers and SDK (I am confident that a lot of nexus users have their devices rooted and that means they must have the above installed) is what is causing some sort of conflict when trying to connect the Nexus 5 as MTP. After I reinstalled the windows (W8) on my computer and connected my Nexus 5 it took @1-2 minutes to auto install the drivers and then worked fine...I have no ideea what happens if I install ADB and SDK again...
ASepi said:
Going back to the subject of the thread: I am pretty sure that ADB drivers and SDK (I am confident that a lot of nexus users have their devices rooted and that means they must have the above installed) is what is causing some sort of conflict when trying to connect the Nexus 5 as MTP. After I reinstalled the windows (W8) on my computer and connected my Nexus 5 it took @1-2 minutes to auto install the drivers and then worked fine...I have no ideea what happens if I install ADB and SDK again...
Click to expand...
Click to collapse
If you tell the SDK not to install the drivers it'll be fine
The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!
njoy
Resolved. nexus 5 PC Connectivity
hackdisk said:
Not sure how many would read such a long post for a question, but here goes...
Any help is appreciated!!
1. Problem
In short, I plugged in my Nexus 5 to my laptop in MTP mode, it does not show up in "My Computer".
I just wanted to transfer files to my phone via USB, not even using ADB yet.
I have yet to solve the problem after googling around for a bit.
Relevant XDA threads that I remember reading are this, this, this, this and this.
I have tried numerous combinations of (un)plugging my phone / (un)installing drivers / rebooting my laptop and phone / switching usb ports / turning USB debugging on and off / connect in PTP mode / ...
As a workaround, I am now transferring files using the AirDroid app, which is really convenient with acceptable speed.
Still, it would be nice to know why the problem occurred and see if others have similar problem.
Below I will describe the devices I have on hand and more details on the failures I have encountered will follow.
2. My Devices
A. an old Galaxy Note
B. the new Nexus 5 with the stock micro USB cord
C. new laptop
- 64-bit Windows 8 Pro (not upgraded to 8.1 yet)
- only USB 3.0 ports
D. old laptop
- 32-bit Windows XP Home
- only USB 2.0 ports
3. Details
Scenario A. Nexus 5 not showing up in "My Computer"
Naturally, the first thing I tried is to simply plug my Nexus 5 in to my new laptop. I was used to Android devices working just like that!
However, my Nexus 5 does not show up in "My Computer" after a loooong wait.
On a closer look, my Nexus 5 (only) appears in the "Device Manager" under "Portable Devices" as "MTP USB Device".
It shows my device to be "working properly". However, I cannot uninstall/disable it when my phone is plugged in (normal?)
Frustrated, I decided to unplug my phone. I have the option to "Unplug Nexus 5" under "Safely Remove Hardware", but the operation always times out, so I simply unplugged it.
Then I tried with my Note using the same cable. It works flawlessly either in MTP mode or Mass Storage mode.
Scenario B. Nexus 5 shows up, but is really sloooooooooooooow
At some point, I turned on USB debugging.
With USB debugging on, my phone appears under "Portable Devices" as "Nexus 5" (and in some other places according to what drivers I have installed).
I was quite pleased for a few seconds as my Nexus 5 now shows up in "My Computer"!
However, it took a few minutes to list the folders I have under my phone's internal storage.
Attempting to copy a 12MB file to it gives an estimated time of over 2 hours.
Scenario C. Success?
After tinkering with it for some time to no avail, I was beginning to worry if I have gotten a defective hardware.
Then I remembered I had an old laptop stashed somewhere, so I tried connecting my Nexus 5 to that.
And... voila! It works without a hitch (MTP mode, USB debugging off).
A maybe useful note is that I have used both the old and new laptops to transfer files to my Note before.
4. Possible causes
While many seems to have solved the issue by simply unplugging and letting Windows reinstall the drivers, I have no such luck.
I sincerely hope that it is not due to any hardware defects since
a) my Note can talk to my new laptop through the same micro USB with no problems, and
b) my Nexus 5 can talk to my old laptop.
I feel that this is a driver-related issue but I am not sure.
Is it possible that there are compatibility issues with using USB 3.0 port (which should be backward compatible...) or a 64-bit Win 8 Pro?
Any help is appreciated!
Click to expand...
Click to collapse
Hello !!!
I faced the same problem with mine...
Couldn't connect my phone with my laptop.
It installs the driver but not displaying the folder in my computer.
I uninstalled the Existing samsung driver in control panel.
Then the issue has been solved,
Or uninstall previous mobile's drivers
Try this!?!
Search for Universal Driver here in XDA. Had the same problem most of you are having. First try and BAM! Works like a champ...
NEXUS 5
Problem solved for me
I have no more issues what-so-ever after I unninstalled ADB & SKD drivers...Windows(8) installed my phone by itself after a restart and it works as it should in MTP mode and PTP mode.
Related
Guys-
In a quandry - I should have rooted a couple months ago. I cannot get my Charge to recogize a USB connection with the comptuter. Computer recognizes something is trying to connect but computer gives me a USB Device Not Recognized message. It charges the phone when connected to the computer but doesn't ask me how I want to use the phone (as a mass storage device or media player) any more.
To make a long story short, I have tried everything - different USB cables, different USB ports, different computers, USB debug on and off, Ask on Connection and Mass Storage settings on and off. Have even gone thru several master resets of the phone and still will not recognize a computer connection.
Would love to root and hold on to this thing for at least a little longer, so my last thought is to ask if it's possible to root this device without a computer connection. From what I've read through on some other forum threads it's possible with some phones. I'm hoping this one can manage it.
Thanks, in advance.
While I'm certainly no expert, I am pretty sure its impossible to do what you're asking.
Sent from my GT-N5110 using XDA Premium HD app
Yep, it's no HTC, so you need a computer to flash the custom recovery.
Sent from my Rezound using Tapatalk 4
Your computer is seeing something. Sure seems like a driver problem. What os is your computer running?
Sent from my SCH-I510 using xda app-developers app
elvisruns2000 said:
Guys-
In a quandry - I should have rooted a couple months ago. I cannot get my Charge to recogize a USB connection with the comptuter. Computer recognizes something is trying to connect but computer gives me a USB Device Not Recognized message. It charges the phone when connected to the computer but doesn't ask me how I want to use the phone (as a mass storage device or media player) any more.
To make a long story short, I have tried everything - different USB cables, different USB ports, different computers, USB debug on and off, Ask on Connection and Mass Storage settings on and off. Have even gone thru several master resets of the phone and still will not recognize a computer connection.
Would love to root and hold on to this thing for at least a little longer, so my last thought is to ask if it's possible to root this device without a computer connection. From what I've read through on some other forum threads it's possible with some phones. I'm hoping this one can manage it.
Thanks, in advance.
Click to expand...
Click to collapse
I would make sure that you have the appropriate drivers installed first.
jco23 said:
I would make sure that you have the appropriate drivers installed first.
Click to expand...
Click to collapse
Drivers not necessary. I was able to plug into, and connect with, no less than four different computers at work and home on a regular basis for approx. 1 yr 10 months without ever having to install a driver, and I am quite sure that they didn't just download automatically (never saw that happen). Now I need one?
Operating systems on the computers have been Win XP, Win 7 Home and Win 7 Pro.
I suspect that its a physical issue inside the micro USB port in the phone thats the issue since no one has any other solutions.
elvisruns2000 said:
Drivers not necessary. I was able to plug into, and connect with, no less than four different computers at work and home on a regular basis for approx. 1 yr 10 months without ever having to install a driver, and I am quite sure that they didn't just download automatically (never saw that happen). Now I need one?
Operating systems on the computers have been Win XP, Win 7 Home and Win 7 Pro.
I suspect that its a physical issue inside the micro USB port in the phone thats the issue since no one has any other solutions.
Click to expand...
Click to collapse
perhaps you already the drivers and now there has been update. just saying, won't hurt until you try it. computers can be finicky that way sometimes.
For what it is worth, here are my steps:
phone settings: USB debugging enabled; ask on connection (when connected, place phone in "mass storage")
PC settings: download/install all samsung drivers applicable with this phone; reboot computer; use OEM cable only
then, follow steps from the rooting thread.
also, do you have an SDcard? if not, that could be an/the issue (either you need one, or the one you have is corrupted). often times, my computer will ask me to repair my sdcard - I usually hit no. after plugging it in, give it at least 5 minutes to secure a connection.
hope this helps.
I know that I had to, for whatever reason, manually download & install the drivers for my Win7 system before I could fully connect my phone to computer. Had similar issues with Motorola phones and ASUS T300T tablet. Windows always works? Not in my experience and I do this for a living (computers). :banghead:
Sent from my SCH-I510 using xda app-developers app
Sorry guys - I've tried all of that. With SD card in, with it out, with battery in, battery out, sim card in/out. Literally every variant.
And the great thing is - show stopper here - I went to the Samsung website to download a driver a few weeks back, and the driver does not install correctly!! It just won't install - poops out somewhere (driver not installed properly message). Tried this on one Win 7 computer and one with XP. With firewalls on and off. It's like Samsung doesn't have their you-know-what together.
For some reason, my N5 can't be seen on my PC. It doesn't show up in device manager, and the phone itself doesn't prompt me for any kind of connection (mtp for example). I think its a driver issue, does anyone know a way to help?
Sent from my Nexus 5 using xda app-developers app
Same thing with me. But I screwed something up.. I was having trouble with the drivers so I used the first guide on theandroidsoul that was posted in the stickied how to unlock the bootloader thread. After I uninstalled the driver in device manager on my win7 computer like it says in step 3 of the guide my computer no longer detects my nexus5 or nexus4. They both charge but they aren't listen in device manager/no connection sound when I plug them in.
I have restarted my computer a few times. Made sure usb debugging was on in the developer options.Toggled MTP on and off. I also checked on another computer that it wasn't the usb cable.
Same here! anyway to get those old drivers back?
FirePoncho86 said:
For some reason, my N5 can't be seen on my PC. It doesn't show up in device manager, and the phone itself doesn't prompt me for any kind of connection (mtp for example). I think its a driver issue, does anyone know a way to help?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
FirePoncho86 said:
Same here! anyway to get those old drivers back?
Click to expand...
Click to collapse
Okay now this is weird. Anyone reading this must think I'm and idiot. I know for sure it wasn't working before. I used 3 different usb cables on both n4 and 5. I wiggled them and held them in place leaning in different directions just in-case the usb male end wasn't making the connection. I just tried the n4 one more time and it worked, then tried the n5 and that worked too.
AndrewJohansen said:
Okay now this is weird. Anyone reading this must think I'm and idiot. I know for sure it wasn't working before. I used 3 different usb cables on both n4 and 5. I wiggled them and held them in place leaning in different directions just in-case the usb male end wasn't making the connection. I just tried the n4 one more time and it worked, then tried the n5 and that worked too.
Click to expand...
Click to collapse
pfm
this is what i did to fix mine
first i uninstall all drivers
went to device manager when i had my nexus 5 hooked up and it show nexus 5 with a exclamation mark so i uninstall.but usb debug has to be on.
now disconnect phone and turn usb debugging off .
after u do that connect phone and click on storage and click on 3 dots on corner and select mtp and drivers shoud install and it should work.
its all i did. keep trying.after uninstalling drivers reboot pc too.
littlegreenalien said:
this is what i did to fix mine
first i uninstall all drivers
went to device manager when i had my nexus 5 hooked up and it show nexus 5 with a exclamation mark so i uninstall.but usb debug has to be on.
now disconnect phone and turn usb debugging off .
after u do that connect phone and click on storage and click on 3 dots on corner and select mtp and drivers shoud install and it should work.
its all i did. keep trying.after uninstalling drivers reboot pc too.
Click to expand...
Click to collapse
I tried this a couple of times! PTP but MTP isnt...
If anyone was playing around with NRT or other similar tool kits & had universal USB drivers installed to unlock, install custom recoveries & root, that could've "wrecked" other drivers & settings on it (Windows 7 ??) - one way to restore the connectivity to the N5 is to use MS's System Restore, go back to the earlier date - it should be successful restoration after it finished & reboot. Strange & hard to explain, but it worked & it was too late at night for me while helping out to work the logics behind it. The laptop normally see the N5 upon usb cable plugging in & open with the prompt to read the folders & files.
No matter what, usb debugging off & on, it was no good - only recognize the N5 when switched to Camera (PTP) mode & can only see 2 folders, normally - MTP or Media Device is the default setting & all the "SD" folders visible ...
Once reconnecting via usb cable, let it sit for 1 or 2 minutes so that the drivers can "wake" up and install & recognize the device(s).
Grrrrr, upon further checking with my old faithful HTC, the desktop OS seemed to have "corrupted" the USB drivers and now it is only reading it as a Removable Drive & not as HTC device.
I would go back & follow Littlegreenalien's steps to see what happen and then attempt a System Restore, time to brew up some coffee this weekend & deal with this minor challenge. Wondering if it's the new KitKat thing - and, sidenote, both N7 (2012) and N5 are generating random bug reports even on rooted stock rom & kernel. :cyclops:
Didn't think of a system restore! Man that's a good idea, I'll try it when I get home. My N5 also generated a bug report around when I was trying to fix this problem!
Sent from my Nexus 5 using xda app-developers app
littlegreenalien said:
this is what i did to fix mine
first i uninstall all drivers
went to device manager when i had my nexus 5 hooked up and it show nexus 5 with a exclamation mark so i uninstall.but usb debug has to be on.
now disconnect phone and turn usb debugging off .
after u do that connect phone and click on storage and click on 3 dots on corner and select mtp and drivers shoud install and it should work.
its all i did. keep trying.after uninstalling drivers reboot pc too.
Click to expand...
Click to collapse
This was the answer for me as well. All android drivers need to be uninstalled, then let the computer detect the N5 and install drivers
Sent from my Nexus 5 using Tapatalk 4
FirePoncho86 said:
Didn't think of a system restore! Man that's a good idea, I'll try it when I get home. My N5 also generated a bug report around when I was trying to fix this problem!
Click to expand...
Click to collapse
Let us know how it turned out, look at Window's Control Panel, do you see Portable Devices & under it, it should say Nexus 5, and click it to see the drivers (total of *.dll's and *.sys on my W7 Ultimate 32-bits OS)
Now that everything has been restored, "Auto Play" popped up after a pause of few seconds with usb making connections. Rebooted the laptop & now it's seeing the HTC again after auto reinstall drivers.
Just in case anyone, off-topic slightly, if anyone is playing with their Nexus 7 sideloading KitKat & small OTA patch, you should also see Android Device under the Control Panel & the Google Nexus 7 ADB Interface - with USB Debug enabled. But, with the Nexus 5 connected, it is showing "Google Nexus 4 ADB Interface" while showing it as N5 under Portable Devices ... what the heck !
I'm going to leave it alone for the time being, if it ain't broke & is working, leave it alone & let it be. Call me lazy, TGIF - not going to go thru the routines of uninstalling drivers, rebooting & all that and ruin the webcam, camera & other usb drivers loaded on the laptop. I can run ADB and Fastboot commands, etc. just fine now.
The simplest and shortest way to connect google nexus5 with PC as MTP(Media device)
FirePoncho86 said:
For some reason, my N5 can't be seen on my PC. It doesn't show up in device manager, and the phone itself doesn't prompt me for any kind of connection (mtp for example). I think its a driver issue, does anyone know a way to help?
Sent from my Nexus 5 using xda app-developers app
Click to expand...
Click to collapse
When I plugged it, there wasn't any yellow exclamation mark within Device Manager. So for me, the drivers were OK. But the device was not listed within my Eclipse DDMS. After a little bit of searching, it was just an option to change in the device settings. By default, the Nexus 5 USB computer connection is in MTP mode (Media Device).
What you have to do is:
Unplug the device from the computer
Go to Settings -> Storage.
In the ActionBar, click the option menu and choose "USB computer connection".
Then select Media device(MTP) or Camera(PTP) based on your requirement...
Plug the device and you should have a popup on the device allowing you to accept the computer's incoming connection..
I hope this will help!
Hello everyone.
I am having issues with my Note being detected by my PC, I have installed Kies 3 and when the Note is connected the connection process starts but fails ( I tried using camera mode instead of MTP and Kies says It must be MTP so something is connecting), Also the device is detected in the device manager of the PC and the Note itself says its connected by USB 3.0.
I have updated, un-installed re-installed, all the drivers and Kies. I have also used a standar USB 2 cable and most of the ports on my PC.
Does anyone know what's going on? could it be a USB 3 issue with Windows?
Any help would be appreciated.
Cheers
Gav
I've been having consistent issues connecting with the tablet through adb, on both linux (2 separate installs), and windows 8.1. Sometimes it just will not detect it. It gets detected as mtp storage fine, but adb devices returns nothing. Ill triple check all the relevant settings, make sure the computer has been authorized by the tablet etc. It will literally work just fine, and then 10 minutes later without even disconnecting the cable to using the tablet, it will no longer be detectable by adb.
I'm hoping it's just bugs in the release firmware that haven't been ironed out yet, and will disappear with future upgrades or with the flashing of a custom rom.
I've also had it refuse to charge through my laptops USB ports, even the special "faster charging" port.
It turns out my issue was the unit itself I took it back to JB-HiFi and the staff checked it out and it wouldn't connect to any of their PCs, we tried the Demo unit and it worked fine, So i exchanged it and it works perfectly..
Thanks for your reply though
Cheers
Gav
Hi,
I would like to see if I can get anyones assistance with solving my problem. I have lost the ability to connect my Nexus 5 to my computer via USB. I had previously been able to connect the phone without any problems.
Connecting my phone to PC charges the phone but no drivers are loaded, nothing changes in device manager and I cannot see a change in windows explorer to view the memory card.
So far I have tried the following:
searches on various sites
rebooting phone, starting in safe mode, wiping all data, performing a hard reset
connecting other phones to usb cable to check that it is not a charge only cable, also trying several other USB cables
connecting phone to other computers
connecting other phones (HTC) to load drivers (then uninstalling drivers)
displaying all hidden devices in device manager and removing all drivers that resemble something to do with mobile phones
uninstalling programs I no longer require on the PC
using "wugs nexus root toolkit" to uninstall and re-install drivers
checking & unchecking MTP, PTP, developer options, USB debugging in various combinations to elicit a response from the computer.
I have also tried to visually check the connections of the USB port on the phone wondering is there is a break but I cannot see very well.
does anyone have any further suggestions to get this phone connected to a PC?
my only last thought is to attempt to open the phone and check the resistance of the plug connections.
Have you tried enabling and disabling usb debugging while plugged in?
Sent from my Nexus 5 using Tapatalk
I just did it, no change in Device manager or explorer
tropicalchills said:
I just did it, no change in Device manager or explorer
Click to expand...
Click to collapse
Are you sure you're using a data usb cable and the usb port is good?
Same Issue
same thing happened to me today when i connected the device to PC.
Mine says unknown device on PC under other devices. so i hope my USB port is ok.but im not using the original SUB cable. i wonder that's is the issue. but it didn't bother me until today. my original cable is at my friend's house.
Tried updating drivers manually. But following error message occurs once i select the drivers folder and hit ok.
Windows was unable to install your unknown device
Please help.
so, not really a solution but while at work my phone fell on to a nice rock cracking the screen. I have replaced the phone and the new phone connects to the pc fine, drivers come up without a problem (I will put this down to a fault with the phone)
Thank you for your assistance
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
No one else has experienced this or is willing to shed some light on this?
When I had that issue with my nexus 7 I switched out the USB cable for a different one. Seems to have improved.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
SBColasito said:
Try downgrading to windows 7. Before you connect your phone to the computer install necessary drivers, samsung driver and kies. Use USB 3.0.
Click to expand...
Click to collapse
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
wvcadle said:
Yeah, I'm definitely not going to downgrade to Win7. That would be 2 Windows versions ago for me. I've installed every driver available, from Samsung's (with and without Kies) to Google's universal Android USB drivers, and none have worked. I've also tried USB 3.0 and 2.0 ports (I have both on my laptop).
Click to expand...
Click to collapse
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
Are you reading my posts? I stated in both that I've installed Kies and still couldn't get it to stay connected.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Hey, did you try connecting other usb devices to your pc to see if they connect? furthermore, you should also try to connect your phone to another pc to check if there is a USB port problem with your PC/Phone
For me the standard USB cable gives this problem, with another cable it works perfectly. So try another cable
Sent from my SM-G920F using XDA Free mobile app
Hi, everybody.
May you help me, please? My S6 SM-G920F, also is not recognised by windows 7. Smart Switch say S6 dont connect in emergency mode. I supose they means "emergency calls only", is that? I had bought the phone locked to O2 but I live in Portugal and I have no valid O2 SIM card. I bought an unlock SRS by TomMobile because I dont knew that needs a USB cable connection. What can I do, please?
Thanks in advance. AS
SBColasito said:
Install kies. My computer didnt recognize my phone until I installed kies including every feature on kies.
Click to expand...
Click to collapse
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
iphone and Samsung S6 same issues
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
wvcadle said:
Hello all. I have a problem that is not unique, but I cannot for the life of me seem to fix it.
My S6 will not stay connected to my PC so I can transfer files, use Kies, SmartSwitch, or anything. Sometimes I hear the Windows notification that it's plugged in, but even when I do, it goes back and forth between being recognized and not. Most of the time it doesn't even show up in Device Manager.
I'm currently running Windows 10, but it did the same thing on Windows 8.1.
I have downloaded the Samsung USB drivers as well as allowed Kies and SmartSwitch to install them.
Thinking my Windows 10 being upgraded from 8.1 without a full wipe carried over whatever problem was in 8.1, I did a full wipe of my PC and reloaded Windows 10 clean. That also didn't help. Note: when I first installed Windows 10 clean, my PC didn't recognize my phone at all. It just acted like a charger. After I installed the Samsung USB drivers, it started making the 'connecting' and 'disconnecting' sounds. Also, the most I got Windows to recognize my phone was for about 5 seconds, and that was right after turning off USB debugging. But with it on or off, it still won't stay connected.
And yes, I've made sure (when the phone has connected for a second or two) that it was on MTP. But... I've tried the camera mode as well.
This makes it not only impossible to move files easily between my phone and PC, but also to use Odin.
I've read many posts where people have this problem, but everyone just tells them to go download the Samsung USB driver, and after having done so three different ways, I can say it doesn't work for me.
Anyone who could solve this for me... well... I'd be willing to donate a bit of money to the cause of your choosing, including yourself.
Click to expand...
Click to collapse
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
fadi81 said:
hi dear .you still facing this problem or you been able to resolve this issue... i am facing exactly same problem on s6 edge..... try many thinks but no success...
very slow charging
not connected to computer
not connect with odin in download mode
not connecting on ADB mode
reactivation lock also not removed from phone...
not accepting any code from dial pad
.....................
plz help me if someone have soloution of this.......
Click to expand...
Click to collapse
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
ULTERIOR-kurt said:
Hello wvcadle,
I have the same issue and it is quite frustrating. Did you find a solution? As some additional info for you. My i-phone was doing the same thing on my computer. I thought it was the phone and I upgraded to a Samsung S6. It does the same thing as the I-phone, what you described and it works fine with other PCs. SO must be computer related. My bet is windows and my IT recommend a full wipe and reinstall of windows. We run Windows 7 Professional.
Click to expand...
Click to collapse
there is no solution currently available i sold my cellphone as is. or you can send your phone to samsung service center if its under warrenty because only they can repair or replace phone for you
---------- Post added at 03:20 PM ---------- Previous post was at 03:17 PM ----------
Theodric58 said:
Most of the basics have been covered. Did you ever try different cables? Or on another computer? Do you have any issue charging the device by cable?
---------- Post added at 07:54 PM ---------- Previous post was at 07:42 PM ----------
Most USB ports only put out about .4 - .5 amps. They will generally charge more slowly
Click to expand...
Click to collapse
its not usb port or cable problem... this problem starts when someone trying to root ... & damage efs partition..
Its just Cable problem my friend.
Find and buy a reliable usb cable. You stated all options and fixes but you never been able to speak of your cable
For those whose saying that root and damaged efs will affect your phone connection to your pc, he's wrong . Rooting and corrupted efs partition doesnt have to do with windows driver etc.
Just think out of the box.
If it did not work with your pc. Then switch to other pc with smart switch & samsung usb driver installed.
I prefer installing samsung usb driver and then smart switch.
If it didnt work, try using different cables.
If it didnt work again, use other samsung phone and see if it connects.
And so on ...
Having exactly the same issue...
Started just today (yesterday and previously no problems experienced, phone would just connect & be visible and available for data tfr, no problems). Today, no go. To be clear, it's Galaxy S6 128 gb running Lollipop, which no longer connects for data tfr via USB to laptop running win7 ultimate. It only connects and charges. I have checked for updates for both windows and Android. There are none outstanding. I have downloaded & reinstalled samsung USB drivers on laptop. No change. I have tried 4 different USB cables, 2 new, and the cable supplied with phone. No go. I have tried these cables in all USB ports on laptop. I have tested other devices in all USB ports and connectivity to laptop with other devices is fine. I have tried connecting phone to another PC, same issue (only charging). I have done the developer thing and switched USB debugging on, no change, and off again, rebooted both devices multiple times, all with no change. Yesterday all was good, today - nada. Anyone got any other suggestions?? Wit's end, reached.
It's been said many times already, but I had this problem and it was the original white cord that came with the phone. It would not stay connected to my laptop nor would it stay connected to the charger. It sat there blinking and making the charge cord inserted sound when plugged into the charger/computer. I changed cables and it went away.
I remember picking the phone up one night in bed and forgot the charging cord was attached. I reached the end of the line and it yanked out of my hand and fell to the ground. This is the only thing I can think of that damaged the cord. I was lucky it didn't damage the charge port on the phone. So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
talroot said:
...So you could have a screwed up charge port on the phone if you've tried new cords with no avail. I wouldn't encourage it but sometimes the charging fin can be bent back into place to make a better connection....had to do this on a dell tablet.
Also, if you're using lock screen or fingerprint, I believe you have to unlock the phone after connecting to PC to access and transfer stuffs - just a thought.
Click to expand...
Click to collapse
Thanks for the input - it's not a lock screen issue - I've tried connecting with screen locked (then unlocking when connected) - and connecting with screen unlocked, and I don't use the fingerprint security option. No changes observed. I have had concerns about the charging fin, but I am always careful connecting and careful with the phone generally - it looks OK and I'm rather loath to start bending it about in case I just f**k it up entirely. At least it still charges OK. Looks like I might have to bite the bullet, wipe it and take it to a Samsung repair centre. At least it's still under first year warranty. Thanks for your time talroot.
Original white cable did not work from day 1. Fast Charging is working fine but USB connection and tethering is a hell. You need a new cable and a good quality, not some cheep stuff.
Samsung really disappointed me because I owned many of their devices and most of them had some small issues, but after this in s6 edge and overheating issue (especially when using Gear VR) I will not by from Samsung anymore.
just for the record....
...my phone started connecting to laptop again. After about 3 weeks of non-connectivity, I connected again to charge and *ding* it was an external USB device once more. Same cable as before. Doesn't make any sense, but there it is. Thank you everyone for your input.