My HTC was working fine yesterday until it froze at one point and it wouldn't respond to any buttons including the lock button (which has never happened before except occasionally during incoming calls). I did a battery pull and at first it would only vibrate and remain a black screen, though I could see that it did light dimly when I pressed the power button. After about 20 battery pull attempts it went back to showing the splash and screen and the phone turned on succesfully. After about 10 minutes it froze again, I did a battery pull and now it only showed the splash screen and froze, occasionally showing a red light in the top left corner. My phone was already on low battery so this process went on for another 25 minutes or so (vibrate + screen, freezing on splash screen, or booting then freezing) until I gave up. I came home and charged it overnight while it was off, and it was fully charged this morning, but now it won't turn on at all, it only vibrates once with the screen lighting very dim for a moment then just has a black screen.
I've been searching for a solution for the last 3 hours, seems it could be a range of things but nothing I've tried has worked. I'd appreciate the help, I already spent £90 on getting the screen repaired a couple weeks ago, I don't really want to spend more especially if for some reason HTC decide it can't be repaired under warranty.
Are you s-off and running a custom Rom? It so can you provide details on Rom, kernel and firmware?
There were threads a few weeks back about sensations randomly dying.
Thanks
s-off?
No I'm not running custom ROM.
Came acrosss a few other threads with similar threads but my problem seems to be a combination of everyone else's problems, so I'm a bit lost
are you under warentee? Your stock so there should be no reason at all for HTC to deny your warentee. I'm curious, have you tried to put a different battery in? To see if possibly your battery has gone bad? Worth a try? Even though it says full charge maybe its gone bad? Wouldn't hurt to try. If not and new battery won't work I'd definitely look into warentee repair. You have not altered your device so they definitely should honnor repair.
Sent from my HTC Sensation Z710e using xda premium
Related
Hey everyone. I bought a Desire S about 6 months ago and I've loved it until the last few days. It has started switching off with no warning at all, just suddenly a completely black screen. Sometimes it does it while I'm using it, for example while writing a text, or sometimes I get it out of my pocket and notice it's dead.
It will then only power on when it is plugged in. If it's not plugged in pressing/holding the power button does absolutely nothing. When it's plugged in it still powers off randomly. I'm not sure if it's just a problem with the battery, because if I'm not mistaken the phone should at least boot to the first screen if there's power? The battery is reading as full or almost full though, and I've had it plugged in a lot and it still happens soon after, with the battery reading 80 or 90 percent.
I've not modded it at all, S-OFF'd it or anything like that. It's completely stock and was bought brand new.
I'm not sure if this has anything to do with it but when it powers off while plugged in a system report is put together. If I read the report and scroll all the way to the bottom the last entry is a function call relating to the vibrate feature, and now that I think about it the instant it has shut off has been when I've been pressing a button (eg texting) which triggers the vibrate. It doesn't explain shutting off in my pocket though.
I'm on Android 2.3.3 and HTC Sense 2.1.
All help greatly appreciated!
It does sound like a duff battery. I suppose it may be worth getting a cheap non HTC replacement one just to test the theory. But from your description, you should also be in warranty. See if they can be talked into sending you out a free battery, or consider repair. Can take a few Weeks though.
Sent from my HTC Desire S using xda premium
Hi all,
Right, my phone isn't rooted as I just sent it off to HTC to have a look at - to no avail - they may just have reloaded the ROM which was wonderful
Anyway, for a while now I've been having issues whereby, normally whilst the phone is on low battery (~15%), pressing the power button to wake the phone will result in the screen staying black, before after 2 seconds, rebooting to the HTC logo.
I expected this to be a hardware error, so simply loaded my apps and settings back on as soon as it was returned. Is there any possibility that it may be something other than a hardware error that could cause this reboot, such as the SIM card or a particular app?
It's absolutely doing my nut in
Cheers,
James
Jambone said:
Hi all,
Right, my phone isn't rooted as I just sent it off to HTC to have a look at - to no avail - they may just have reloaded the ROM which was wonderful
Anyway, for a while now I've been having issues whereby, normally whilst the phone is on low battery (~15%), pressing the power button to wake the phone will result in the screen staying black, before after 2 seconds, rebooting to the HTC logo.
I expected this to be a hardware error, so simply loaded my apps and settings back on as soon as it was returned. Is there any possibility that it may be something other than a hardware error that could cause this reboot, such as the SIM card or a particular app?
It's absolutely doing my nut in
Cheers,
James
Click to expand...
Click to collapse
does ur battery life good ... coz it maybe didn't give the real status .. so it can't load phone awake amount of power
musa91 said:
does ur battery life good ... coz it maybe didn't give the real status .. so it can't load phone awake amount of power
Click to expand...
Click to collapse
Tried with two batteries, tries wiping the battery stats. Also occasionally happens with high charge so it doesn't seem a battery issue.
Cheers though.
I'm having a similar issue from time to time. I've been lucky enough to not have this issue for the last 4 weeks or so but 3-4 days ago it came back. But I think I solved it, at least temporarily.
Next time it crashes, remove the battery and while the back cover is off, press and hold the power button for ~10 seconds to drain what little power is left. Then put the battery and cover back on but don't turn the phone on. Instead, charge it until the led turns green. I'm not sure if this really is a fix but since I did this it hasn't crashed. I remember doing something similar back in January and it seemed to fix the issue then too. But it seems to come back over a period of weeks/months.
PS. Now that I think of it, maybe you don't have to wait for it to crash. Just turn it off and go through the steps and see if it helps.
apex84 said:
I'm having a similar issue from time to time. I've been lucky enough to not have this issue for the last 4 weeks or so but 3-4 days ago it came back. But I think I solved it, at least temporarily.
Next time it crashes, remove the battery and while the back cover is off, press and hold the power button for ~10 seconds to drain what little power is left. Then put the battery and cover back on but don't turn the phone on. Instead, charge it until the led turns green. I'm not sure if this really is a fix but since I did this it hasn't crashed. I remember doing something similar back in January and it seemed to fix the issue then too. But it seems to come back over a period of weeks/months.
PS. Now that I think of it, maybe you don't have to wait for it to crash. Just turn it off and go through the steps and see if it helps.
Click to expand...
Click to collapse
U r right.....It could help when my device random shutdown I used to do that but I wasn't charching it ... It drain static elect. Left in the chips keep the good working
Sent from my HTC Sensation Z710e using XDA
apex84 said:
I'm having a similar issue from time to time. I've been lucky enough to not have this issue for the last 4 weeks or so but 3-4 days ago it came back. But I think I solved it, at least temporarily.
Next time it crashes, remove the battery and while the back cover is off, press and hold the power button for ~10 seconds to drain what little power is left. Then put the battery and cover back on but don't turn the phone on. Instead, charge it until the led turns green. I'm not sure if this really is a fix but since I did this it hasn't crashed. I remember doing something similar back in January and it seemed to fix the issue then too. But it seems to come back over a period of weeks/months.
PS. Now that I think of it, maybe you don't have to wait for it to crash. Just turn it off and go through the steps and see if it helps.
Click to expand...
Click to collapse
Cheers mate, I'll give it a go now
Hi, i know this is an old thread, but I have the exact same problem on my Desire S. So i'm wondering if you ever solved this problem?
When you press the wake button, the phone doesnt restart, it just boots up. It is quite a known issue. There seem to be a design flaw that makes the battery just a little bit loose. So little that its not really noticealble, but enough to.cause the phone to turn off randomly. The solution is to place a.little piece of paper on the opposite site.from the battery connector pins. It makes the battery hold really tight, and ive never had this issue ever again.
Hope.i.could help.
Sent from my HTC Sensation XE with Beats Audio Z715e using xda app-developers app
I had similar prob
I used to have lots and lots of apps installed on my phone ALONG with all the tmobile apps since my phone is NOT rooted.
At some point on, my phone would constantly reboot from the white screen with HTC logo.
Then I thought maybe i'm over doing my phone, so I tried uninstalling some of the apps that I don't use as often.
It helped me...
hope it helps you too =]
Look for a video named "HTC sensation random shutdowns/reboots problem SOLVED" on Youtube. I can't post any link as I'm a new user, but this simple fix worked for me!
Apparently this issue has nothing to do with software updates or custom roms. It is just a design flaw that prevents the battery from connecting completely to the pins
Hello guys.
I have my Sensation and I did (100% correctly) its S-OFF, I install the touch recovery which worked fine, I even try like 4 or 5 ROMs until I get to AOKP Build 40. Then one night suddendly my phone turned off, I've tried to wake it up powering on but it did like a small vibration and the screen did a small blink, so I think it was the battery with low charge. I put the phone to charge connecting the charger and sometimes I see the orange led static, sometimes it blinks, sometimes it turns off almost immediately and sometimes it get static in orange (charging) and in a while go to green (charged 100%). By pressing the power button just a few times I has powered on, sometimes it freezes in AOKP logo, sometimes it pass it, enter into Android and then freeze, but almost everytime it never powers on, it just make small vibrations like every 4 seconds until I put the battery off and when I connect it via USB sometimes the screen blinks like if my phone is trying to turn on but something is preventing from doing it. Right now the last time it turn on was like 2 days ago, from that day it just do what I've explained. I've tried to power it on, VolDown+Power, etc. and nothing.
Can anyone tell me what happened to this phone? Some people told me is a software matter, some tells me is the battery. The thing is I have no idea what it is.
I have used XDA and Google like a demon and nothing. That's when I do the thing I hate the most: Make a thread.
Please help me on this, I need that phone returned from the state it is right now.
Thank you so much for reading me.
Best regards.
can you boot to recovery?
Is it a stock battery or anker battery? Sometimes the battery doesn't sit tightly on the contacts, place some paper between the top of the battery and the housing. I have never heard of your problem before but I have dealt with bad contacts and they have some similarities.
Sent from my HTC Sensation 4G using xda app-developers app
Hey I have a sensation 4g. All has been well until today. I was at work and got an email. Went to check it but the screen wouldnt turn on. This has happend several times since using Viper rom, which is why I switched to energy. I pulled the battery and went to turn it back on.
Since than all I get out of it is a brief lighting of the screen followed by a boot vibration. After that the screen stays off and it "boot vibrates" at regular intervals never displaying anything. Attempts to get into the boot loader for recovery are met with the same.
If I plug a charger into it the charge indicater lights for about 15 seconds than turns off. Occasionally I can see a red light in the upper left hand corner.
I have used a htc g2 battery held against the pins as a known good battery so I have eliminated my battery as bad.
It is rooted, was running ICS Energy rom.
adb does not detect the device nor does linux or windows, but thats not too unusual since it technically doesnt turn on.
I am assuming that the thing is totally dead for whatever reason, but on the off chance someone has any ideas Im all ears, I love this phone.
azethoth said:
Hey I have a sensation 4g. All has been well until today. I was at work and got an email. Went to check it but the screen wouldnt turn on. This has happend several times since using Viper rom, which is why I switched to energy. I pulled the battery and went to turn it back on.
Since than all I get out of it is a brief lighting of the screen followed by a boot vibration. After that the screen stays off and it "boot vibrates" at regular intervals never displaying anything. Attempts to get into the boot loader for recovery are met with the same.
If I plug a charger into it the charge indicater lights for about 15 seconds than turns off. Occasionally I can see a red light in the upper left hand corner.
I have used a htc g2 battery held against the pins as a known good battery so I have eliminated my battery as bad.
It is rooted, was running ICS Energy rom.
adb does not detect the device nor does linux or windows, but thats not too unusual since it technically doesnt turn on.
I am assuming that the thing is totally dead for whatever reason, but on the off chance someone has any ideas Im all ears, I love this phone.
Click to expand...
Click to collapse
Maybe it was a hardware failure. how many times does it vibrate? there is something called qualcomm diagnostic mode that htc phones sometimes get happens when the hboot gets corrputed/damaged. depending how many vibrations you get some people have had luck attempting to blind boot a pc58img.zip to the bootloader to flash a ruu. but since your phone isnt being recognised by the pc as anything i wouldnt hold out to much hope how many vibes do you get?
You might be in diag mode, as heavy_metal_man said.
Does QHSUSB_DLOAD come up in Device Manager?
neither windows nor linux recognize the device at all.
as far as the vibration. I call it a boot vibration, as it is the same intensity and duration of the normal boot vibrate you get on power up.
Its a single vibration of about one second. After that every about 30 seconds it vibrates again.
I did try to shove a P58IMG.zip onto the sd card but I figured that was a long shot anyway and of course nothing happened.
Just out of curiosity have you tired another battery? I know you did check it but one time I was charging my device with a perfectly good battery, it wasn't low, and my device made a weird noise like a high pitch noise then went black. I had no charging light, no life what so ever. I thought I was completely screwed thinking something fried my device. Out of desperation I put another fully charged battery in. Then my device sprang back to life and I haven't had any trouble since. I never figured out what happened. But I was so Glad it worked. So just for curiosity do try another battery. It can't hurt to try it. In my weird case it worked. Like I said earlier the weird part was my battery was good! Not dead! So it won't hurt to just try. You have nothing to lose. I do hope it helps. Good luck and best wishes!
Sent from my HTC Sensation using xda premium
sadly I have no other battery, I have a g2 battery that I can hold in as a substitute but still the same result. I will try to throw that img back on the sd card and see if I can blind install it.
Appreciate the help guys.
Right guys,
I was just updating some apps on my One X, left it to its business and came back and it had turned off, so turned it on and it seems to load to the lock screen and then the screen goes blank and the phone turns off.
I have had it on charge (mains), tried the recovery, that doesn't help and I have tried a factory reset (when you hold the power and volume button) that doesn't work either.
Every time, just about gets to the lock screen freezes, goes blank and turns off.
It is totally stock software and hardware.
Locked to EE (Orange) network in the UK
Any help please?
Mike
More information please. Is the phone stock or modified?
Sent from my Evita.
timmaaa said:
More information please. Is the phone stock or modified?
Sent from my Evita.
Click to expand...
Click to collapse
Sorry, it is totally stock, not rooted or anything like that.
Just edited my first post too, sorry I was in a rush when I wrote it.
More info:
I have noticed that sometimes the little LED flashes red then green then pauses and repeats. I have seen this is an overheating problem?! The phone feels cool/warm to the touch, I know when playing the odd game the back of the phone gets really warm and it's no where near as warm as it can get.
More info:
Had it on charge overnight from the mains and it doesn't appear to have taken any charge, when it loads the lock screen it will show the battery level and when I press the power & volume buttons it tell me the battery level is too low.
Thanks again!
Mike
I've been having the same kinds of problems for months now.
I only use my OneXL for app testing fortunately, if I needed it as a normal phone I'd have given up and bought something new.
It often reboots after an hour or 2, even if it's doing "nothing", not even running any app after a restart.
Maybe it's overheating or something, but it seems more random to me. I was going to say that smacking it a bit doesn't cause any problem, but I just tried it now and it died. So maybe a PCB is cracked or there's some cold solder joints.
And yeah, the phone acts like the battery is dead. Again tonight I tried to boot it several times before it started up OK. It can end up dead but "powered" so I have to remove USB plug and hold power down 10-20 seconds to boot again.
I dunno, to me the phone is just broken, in effect.
I have had this same problem in the past with mine. Try disassembling it and pulling the battery.. then reassemble and see if that works, or could be a faulty power button
Sent from my HTC One X using xda app-developers app
Hmm.
I just updated with the latest RUU for the HBoot or whatever, and it looks like the reboots may have stopped !
Crosses fingers for luck...