USB port seems to have a bad connection... can i return for a free fix / replacement? - General Topics

I have had a UK SII since launch (originally on O2) but rooted and now using CM9.
Ive noticed recently that my charger needed to be wiggled a bit in the port for the phone to start charging.
Now it seems to have gotten worse and now i have to have the plug tilted in the usb port at a certain angle and apply pressure to it for it to start charging. Ive tested with 4 different leads. Connected to my laptop and phone keeps on flicking to usb debugging message so i am presuming the connections in the usb port are faulty.
Ive also cleaned a load of fluff out from it and its still the same.
The phone is just under a year old... so im hoping its covered for a 2 year cover like my old Sony Erricson phone.
Do you think they will repair this fault or make me pay due to excessive wear n tear?
I charge once a day over night, and dont use the port for much else apart from probably undre 20times connected to laptop.
Thanks

did you try the cable with something else than your phone? It looks like it's probably some broken part of the cable inside, but try anyway.
If it works fine with everything else it's your phone, if doesn't work with other things it's the cable and i'm not sure if they would replace it, because it could be your fault if it's the cable.

Vincentmrl said:
did you try the cable with something else than your phone? It looks like it's probably some broken part of the cable inside, but try anyway.
If it works fine with everything else it's your phone, if doesn't work with other things it's the cable and i'm not sure if they would replace it, because it could be your fault if it's the cable.
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As I described above... i have tested the phone with 4 different usb cables/chargers.

Related

usb connection with pc suddenly dead

Hello suddenly my nexus s stopped connecting with data with the pc it only charges, tried with 3 diffrent computers with diffrent os , no menu popping on nexus and nothing connected on the computer(like i didnt connect anything), i removed the battery left it for some time installed stock rom still nothing.It was acting normally for a second and the other it stopped any help appreciated!
Are you sure you're using the cable that came with the phone? I have an LG Wink featurephone here that uses the same connector at the phone end -- its cable will charge my Nexus S (using the computer, obviously, but also when used with either the LG or Samsung charger) but no USB connection happens when I use it. Only the cable that came with my Nexus S provides a USB connection when I connect to the computer. I guess there are pinout differences between the two cables.
If you're sure you're using the right cable, I would guess that it's gone bad if it doesn't work on any computer. You can buy an (overpriced) replacement from Samsung or maybe a cheaper one on eBay or at a retail store. If the latter, be sure the seller lists it as compatible with the Nexus S.
it happened with the original cable ppfff i dont know...
same problem
stavros86 said:
Hello suddenly my nexus s stopped connecting with data with the pc it only charges, tried with 3 diffrent computers with diffrent os , no menu popping on nexus and nothing connected on the computer(like i didnt connect anything), i removed the battery left it for some time installed stock rom still nothing.It was acting normally for a second and the other it stopped any help appreciated!
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Click to collapse
Hi
I have the same problem
I have no idea what the problem could be.
We are not alone with this problem: code.google.com/p/android/issues/detail?id=13553
Now installed stock rom as well but still the same problem.
If i starting the NS in the bootloader mode the phone is not recognized by the computer.
It would be great, if someone knows a solution!
polandy said:
Hi
I have the same problem
I have no idea what the problem could be.
We are not alone with this problem: code.google.com/p/android/issues/detail?id=13553
Now installed stock rom as well but still the same problem.
If i starting the NS in the bootloader mode the phone is not recognized by the computer.
It would be great, if someone knows a solution!
Click to expand...
Click to collapse
I've been trying to get help with this for weeks. No one is even responding to my posts. I thought it was something OBSURDLY simple, such that people didn't even want to waste their time responding to me.
Seeing same problem, No connetion via USB
Posted problem in General,, http://forum.xda-developers.com/showthread.php?t=1104245
Tried different cords, different computers and operating systems,, did cold start several times on phone (removed battery) still no luck, I am running totally stock
Curious do any of you have the Google Music Beta?? (maybe a over zealous rights thing?)
just tried it with a Win 7 machine that had never seen it before and it said it could not recognize the device,, me thinks that the MS device driver DB is messed up buy some recent Win update??
i sent it to samsung to change my usb slot because after connecting to pc and nothing happen when i went to charge the phone it took 5 hours to get to 30% so iam almost sure that mini usb slot malfunctions
stavros86 said:
i sent it to samsung to change my usb slot because after connecting to pc and nothing happen when i went to charge the phone it took 5 hours to get to 30% so iam almost sure that mini usb slot malfunctions
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Click to collapse
My phone charges just fine. And my USB connectivity was fine until I manually installed 2.3.4.
~I had usb connection problems after upgrade to 2.3.4 a bit different but I managed to get the USB back by formatting the SD card.
see here
Acnescar said:
~I had usb connection problems after upgrade to 2.3.4 a bit different but I managed to get the USB back by formatting the SD card.
see here
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Click to collapse
I was on 2.3.3 when this happened, i tried to flash 2.3.4 then and again it didnt work but the strange thing is that when i was moving the mini usb the first times up and down it was shown for a moment as a broken usb device.Then this stopped and was not shown at all on the computer and finally the phone charged super slow when connected to electricity
Beginning to believe that it is a physical prob with USB connector on phone. It seems to start/stop charging when wiggling usb on phone but no mounting. Doe anyone know best way to resolve , T-mobile but bought from Best Buy? so to Best Buy? FOR SUPPORT /EXCHANGE? suggestions?
I've seen loose connections before. My suggestion ain't the cheapest but the plug, on the cable end, shouldn't wiggle. I went to a corporate sprint store, the ones that actually have working display phones, and got their usb to micro usb data cable. The thing with that cable is when you plug it in the phone side, it goes into the jack firmly. You can almost feel the little locking tabs click into place. There should be no play or wiggle with that cable as long as there's no damage or abuse with the jack on the phone. IMO, that's a good data cable. It's never given me problems before.
Also, sometimes the cable is only wired for charging. A true data cable will be wired correctly and be able to both charge and transfer data. Usually the cables that come with the phone are crap quality. I don't know if my suggestion will help but it won't hurt to have a good cable for data transfer and flashing. The last thing you want is a flaky connection from a cheap cable when you're flashing roms. Russian roulette with bricking a phone in a worse case situation.
Did you try reboot the computer and the phone? How about a different usb port? How about unplug any other usb device in case it's conflicting for some unknown reason? It sounds like so many people with windows 7 are having problems. Usually always happens with a new os that's released. Xp, for flashing devices and programming different hardware devices, has never given of a problem. I have a small partition with xp on it just for that purpose only.
off to Samsung for repair for me...
After time on phone with them and a factory reset belief is that the usb connector is defective. BTW Best Buy just hands off to Samsung 1-800 #
So Back to a barely functional G-1 for a while, glad I could find it!
So is Samsung or the carriers replacing or fixing units?
My USB data died shortly after 2.3.4 ota update.
Wifi FTP is fine for data transfer but I want USB debug to work...
Shame on google and Samsung, this bug has been around for months.
no shame on anyone...
I went through a factory reset with Samsung on phone that isolated the problem to what is apparently a loose usb connector, nothing to do with software... only hassle is sending it in for repair, as` mentioned problem needs to be dealt with Samsung customer service (not carrier or Best Buy), they were fine on phone...

To anyone with an LG Quantum

Hello everyone,
I have 2 LG Quantum's, and whenever they're plugged in to my PC via USB, if I (even barely) move the micro-USB cable attached to both of the phones, it rapidly disconnects then reconnects to the computer. This has proved problematic when installing XAP's. I find it strange that both of my models do this, and would like to know if anyone else with a Quantum has the same issue? This way I'll know if it's either my USB cable or both of the phones just having a bad port.
Thanks in advance,
6-4.
I have an LG Quantum and the same thing you described happens to me when the USB cable is plugged into my laptop. But when the USB cable is plugged into a wall charger, tapping the cable doesn't disconnect the phone.
I'm using the microUSB cable that AT&T included with the phone, I don't know if that makes a difference...
I've never seen this on my LG Quantum.
Did it ever work properly on either?
It sounds hardware related. Are you always carefule when plugging and unplugging it, so that it is straight.
Do you use the same cable on the same laptop for both?
I know i just leave my cable connected to the laptop all the time.
Could be a bad cable. Try a new one or one from a friend that does not have the problem. Micro USB is on pretty much every phone, except iPhones now.
If it's only a problem for xaps. You could start using the website to install, which will install any app over the air or through WiFi. Or are you sideloading?
I had this happen to my HD7. The root cause was really silly: lint in the USB port (from keeping it in my pocket so much). Turn off the phone, remove the battery, get some good light and a sewing needle (or similar), and gently clean out the USB port. It doesn't have to be perfect, just enough that the little locking nubs on the USB cable can engage. That will let it keep a reliable connection.
I have the LG Quantum and have not seen this at all.
JVH3 said:
If it's only a problem for xaps. You could start using the website to install, which will install any app over the air or through WiFi. Or are you sideloading?
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Click to collapse
I thought this was for custom ROM's only? How do I do it?
GoodDayToDie said:
I had this happen to my HD7. The root cause was really silly: lint in the USB port (from keeping it in my pocket so much). Turn off the phone, remove the battery, get some good light and a sewing needle (or similar), and gently clean out the USB port. It doesn't have to be perfect, just enough that the little locking nubs on the USB cable can engage. That will let it keep a reliable connection.
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Click to collapse
This sounds like a possibility. I'll check that out later when I get home. I'm not entirely sure if it always happened, but it seems to me that it did. And re: other user who always has the issue, mine also works fine when plugged in to the wall.
He was talking about sideloading. For installing official apps directly, you can either use the Marketplace website or just use the Marketplace app on the phone. There's no need to use Zune for that, so I'm pretty sure that's not what he meant.
GoodDayToDie said:
He was talking about sideloading. For installing official apps directly, you can either use the Marketplace website or just use the Marketplace app on the phone. There's no need to use Zune for that, so I'm pretty sure that's not what he meant.
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Click to collapse
I am talking about side loading. I looked into the ports and found they are clean. Both phones use the same USB cable however I've tested them with others before with the same result.
Well after my microUSB cable was noticeably frayed I have replaced it, and am able to confirm that was the source of my problems.

[Q] “Loose" usb port?

Just wondering if anyone else's usb cable is a little bit "shaky" after being plugged in? I guess it's normal since i don't have any poor contact issue so far, but ...it's kinda annoying..
Sorry if you didn't notice it before but you do now
ye my last android did that too. after using the micro usb port a few times it gets "shaky"-er haha
NIKEstickER said:
ye my last android did that too. after using the micro usb port a few times it gets "shaky"-er haha
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Click to collapse
ya all my phones with a micro usb port have eventually gotten this way...
futureaccount said:
Just wondering if anyone else's usb cable is a little bit "shaky" after being plugged in? I guess it's normal since i don't have any poor contact issue so far, but ...it's kinda annoying..
Sorry if you didn't notice it before but you do now
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Click to collapse
My Epic 4G Touch is the same exact way. However, I never had this issue with my Evo. Wonder if its an issue with the ports on Samsung phones.
I have found taking a pair of pliers and adding some slight pressure to the end of the usb cable has helped tighten things up. Make sure you are squeezing the entire connector and not using needle nose.
promiseofcake said:
I have found taking a pair of pliers and adding some slight pressure to the end of the usb cable has helped tighten things up. Make sure you are squeezing the entire connector and not using needle nose.
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Click to collapse
Its funny that you mention that because the looseness seems to be more dependent on the actual USB cable than the port itself (at least on this phone) Luckily, I haven't had any real connection problems with my phone. However, after replacing the cable, it seems to fit more snugly. Either way, its a little odd that it the same cable will seem more loose in this phone, but fit just fine in my previous one (still have it as a spare).
I've been having this problem lately also. Thinking in was a bug in the rom or a bad cable, the problem persists and its getting worse to the point it constantly will connect and disconnect repeatedly. I'm thinking its the phone because I've changed cables, usb ports and it still does it. But sometimes it will stick normally. Wierd...
If you have even tried brand new cables (since your existing ones may be worn out), then I would say that the port on the phone is likely damaged. Looks like it may be time for a service center repair.
My SR is the same way. The mini usb cocksoff to the right. I've experienced the same with a few Motos. I've came to the conclusion it is the cables themselves. I have noticed that the two teeth on the male plug get kind of wore out or not even pop back out and furthermore eventually damage the female port to where the phone will cycle from power to no power. I've especially seen this with OEM cables. I also saw a thread here where the guy gives an awesome, detailed breakdown of a screen replacement. The site he links has the replacement chip with the mini usb port if you feel froggy...

Strange metal brace (?) came out of the USB-C charging port

Hi guys!
I'm a fresh Pixel 2 user (and for now, I love the device), but a very strange thing occurred to me. I unboxed the phone, connected the cables to transfer the data from my old Nexus, and everything went smoothly, the cable connected easily and firmly. When I came home and wanted to connect the charger I noticed I can't push the USB-C cable in - it was getting stuck before being pushed completely, and the phone wouldn't charge. I looked closely into the charging port thinking that maybe some small debris was locked inside, but instead I've seen a crooked metal brace (closeup photo attached, the part was really small) that seemed loose and was blocking the connector to go fully inside. I didn't know what it was, but I used a toothpick to try to lock it in place or at least see if it's really loose, but upon touching it simply came out from the port and hit the floor.
The port now works flawlessly, it charges, it connects to the computer, nothing seems lose, the cable sits tight, and it looks perfectly normal to me. I checked some other USB-C devices I have if they have similar metal thing inside, but none does. The port now looks like all other USB-C ports I've seen.
I wouldn't expect anything to come out of the charging port in a new phone though. Would you have any idea what's the purpose of this metal brace in the Pixel's port, and what could've happened that it got detached from the port? Should I be worried or just throw it into the bin and forget?
I'd appreciate any clues and insights
Thanks!
M.
This looks like half of the metal usb shield inside your port. If you look deep inside there should be another half (or maybe it's fallen out). The purpose of this part is purely to reduce electrical noise at the point of the connector, so you shouldn't really see any charging issues with it out, although you may run into the occasional data transfer issue.
Thanks, that's reassuring I don't really see the second half, but everything is working smoothly so I will not be too bothered then.
Keep the part. The phone is faulty. If you don't have problems, wait until the warranty is nearly out and then RMA the phone to get a 'new' one
This exact thing just happened to my Pixel 2 phone. I hope I don't have any problems. I know this is an old post. Did it ever cause you any problems?
maticomp said:
Hi guys!
I'm a fresh Pixel 2 user (and for now, I love the device), but a very strange thing occurred to me. I unboxed the phone, connected the cables to transfer the data from my old Nexus, and everything went smoothly, the cable connected easily and firmly. When I came home and wanted to connect the charger I noticed I can't push the USB-C cable in - it was getting stuck before being pushed completely, and the phone wouldn't charge. I looked closely into the charging port thinking that maybe some small debris was locked inside, but instead I've seen a crooked metal brace (closeup photo attached, the part was really small) that seemed loose and was blocking the connector to go fully inside. I didn't know what it was, but I used a toothpick to try to lock it in place or at least see if it's really loose, but upon touching it simply came out from the port and hit the floor.
The port now works flawlessly, it charges, it connects to the computer, nothing seems lose, the cable sits tight, and it looks perfectly normal to me. I checked some other USB-C devices I have if they have similar metal thing inside, but none does. The port now looks like all other USB-C ports I've seen.
I wouldn't expect anything to come out of the charging port in a new phone though. Would you have any idea what's the purpose of this metal brace in the Pixel's port, and what could've happened that it got detached from the port? Should I be worried or just throw it into the bin and forget?
I'd appreciate any clues and insights
Thanks!
M.
Click to expand...
Click to collapse
luisenriquereyes said:
This exact thing just happened to my Pixel 2 phone. I hope I don't have any problems. I know this is an old post. Did it ever cause you any problems?
Click to expand...
Click to collapse
No, everything was fine with the phone afterwards - at least for that reason. I had to RMA it for failing display though after few months of use, so I no longer have that particular one. With the replacement the metal brace is still intact.

s7 usb charge port wear and tear?

Hi all,
For some time now I've noticed that my usb cable do not connect reliably with my s7... initially it seems fine but if i try to use it whilst charging tje slightest movement and charging will stop due to the cable being dislodged, if not disconnected... even if i connect it and carefully lie it down to keep it charging i have to keep checking as i might well come back to find the cable moved ever so slightly but enough to interrupt charging...
I've obviously tried different cables, including new brand-name cables, not cheap rubbish, and the problem continues....
Basically, I'm 99% sure its to do with wearing down of the usb port on the phone itself, although i fomd this quite unbelievable considering the supposedly premium quality of the phone... it is 2 years old now but I've had several android phones and have never seen this problem before...
Anyone else have similar experience? Any suggestions as to whether or not this can be fixed ?
Thank you in advance for any opinions/feedback...
P
Bump... anyone?
I had a problem with my s8 is port. Took the phone to a Samsung repair shop and they fixed it the same day. You may have to pay for your s7, assuming it's not under warranty (2yrs, I believe).
Sent from my SM-G950F using Tapatalk
platypus78 said:
Hi all,
For some time now I've noticed that my usb cable do not connect reliably with my s7... initially it seems fine but if i try to use it whilst charging tje slightest movement and charging will stop due to the cable being dislodged, if not disconnected... even if i connect it and carefully lie it down to keep it charging i have to keep checking as i might well come back to find the cable moved ever so slightly but enough to interrupt charging...
I've obviously tried different cables, including new brand-name cables, not cheap rubbish, and the problem continues....
Basically, I'm 99% sure its to do with wearing down of the usb port on the phone itself, although i fomd this quite unbelievable considering the supposedly premium quality of the phone... it is 2 years old now but I've had several android phones and have never seen this problem before...
Anyone else have similar experience? Any suggestions as to whether or not this can be fixed ?
Thank you in advance for any opinions/feedback...
P
Click to expand...
Click to collapse
Hi there, I've had a similar issue which I couldn't understand for a while, as when I tried to duplicate the issue it didn't occur.
Finally realised that my case was the problem - I de-case the phone while charging now and the issue is gone.
It's a long shot, but you could try for nothing before spending repair money
Hope it helps...

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