[Q] HTC Watch - Unable to download the license error - AT&T, Rogers HTC One X, Telstra One XL

Hi all -
I receive an error when trying to watch a rented movie using the HTC Watch feature on my AT&T One X.
I'm able to purchase and download the movie completely, then after pressing play and agreeing to start my rental period, I get an error Unable to download the license. I found someone with a similar problem posted a video of the error on YouTube (I can't post the link, but the clip is titled VID_20120412_113030.mp4).
I called HTC and all they suggested was deleting my account and re-registering. This didn't correct the problem.
One final point - my phone is rooted and I didn't try to play a movie before rooting...so perhaps that is the problem? I could try to unroot, but I really don't want to see that 3 dot menu again!
Any thoughts/ideas as to how or why this is happening? Would rooting the phone cause this problem? It's disappointing because there are some decent bargains on HTC Watch.
Thanks in advance!

I have the same problem on mine, did you get a fix?

Same problem, no fix!
I had the same problem. Interestingly, the app (HTC Watch) worked a few times, before I started getting the dreaded "Unable to Download License" message. After exhaustive phone conversations with HTC, I was still unable to solve the problem. I tried the following to rectify: (1) I deleted all data and cache. (2) I opened a new account under a different email address. (3) I factory-reset my phone. NOTHING WORKED!
Finally, I was so frustrated that I exchanged my phone for another at the T-Mobile store (with a new SIM as well). The app worked! However, after a couple of weeks, the very same problem occurred and has remained until this day. I'm pulling my hair out!
If anybody at all has any idea how to fix this, please help!

I'll bet it's rooting. Google Play Movies don't work for the same reason.

I've had 2 emails & 3 phone conversations with HTC helpdesk folks over the past 3 weeks, and at the end of the day, they don't know why I'm getting the error.
They did mention the "HTC Watch Department" recognizes this is an error experienced by other users as well, but at the moment they have no way of correcting it.
They also said they'll let me know if/when the issue is resolved. I'll post here if I hear back from them.

gunnyman said:
I'll bet it's rooting. Google Play Movies don't work for the same reason.
Click to expand...
Click to collapse
Google Play Movies works with rooted devices.
Sent from my EVO 4G LTE using xda app-developers app

Bruck177 said:
Hi all -
I receive an error when trying to watch a rented movie using the HTC Watch feature on my AT&T One X.
I'm able to purchase and download the movie completely, then after pressing play and agreeing to start my rental period, I get an error Unable to download the license. I found someone with a similar problem posted a video of the error on YouTube (I can't post the link, but the clip is titled VID_20120412_113030.mp4).
I called HTC and all they suggested was deleting my account and re-registering. This didn't correct the problem.
One final point - my phone is rooted and I didn't try to play a movie before rooting...so perhaps that is the problem? I could try to unroot, but I really don't want to see that 3 dot menu again!
Any thoughts/ideas as to how or why this is happening? Would rooting the phone cause this problem? It's disappointing because there are some decent bargains on HTC Watch.
Thanks in advance!
Click to expand...
Click to collapse
'
Anyone get an update on this issue? I am facing this as well. Also, to the post about google play movies I am getting error 31 unable to play the movie touch to retry. any one have this issue?
thanks,

Related

[Q] New Android User.

Hi, I just got a Sensation a couple of days ago and there have been a few problems I hope you guys could help me with.
Firstly, my Android Market only shows a few of the apps that there should be. Loads of apps such as the launchers or Angry Birds for example aren't showing up. When I open the Market from my desktop it says that these apps cannot be installed in my country (UAE) when i have friends here with other Android phones with the very same apps.
Secondly, whenever I play a video on the phone it plays fine for about a minute and then the audio switches off and it only comes back if I skip scenes. I don't if this is a fault with my phone or maybe a wrong format I'm using, can you guys recommend a converter?
Thanks for any help, it's much appreciated.
lolwut16 said:
Hi, I just got a Sensation a couple of days ago and there have been a few problems I hope you guys could help me with.
Firstly, my Android Market only shows a few of the apps that there should be. Loads of apps such as the launchers or Angry Birds for example aren't showing up. When I open the Market from my desktop it says that these apps cannot be installed in my country (UAE) when i have friends here with other Android phones with the very same apps.
Secondly, whenever I play a video on the phone it plays fine for about a minute and then the audio switches off and it only comes back if I skip scenes. I don't if this is a fault with my phone or maybe a wrong format I'm using, can you guys recommend a converter?
Thanks for any help, it's much appreciated.
Click to expand...
Click to collapse
I do not know the answer to your first question, but I would assume that your friends either have a different ROM flashed to their phone that allows them to bypass country restrictions, or they have downloaded the APK's from somewhere else, then 'adb push'ed them to their device... Someone more knowledgeable than me can answer that one...
The second question regarding video converters... I have used an application called Handbrake in the past to re-encode my video files, and it has worked wonders. I highly recommend it. Link: http://handbrake.fr/
Hope this helps.
lolwut16 said:
Hi, I just got a Sensation a couple of days ago and there have been a few problems I hope you guys could help me with.
Firstly, my Android Market only shows a few of the apps that there should be. Loads of apps such as the launchers or Angry Birds for example aren't showing up. When I open the Market from my desktop it says that these apps cannot be installed in my country (UAE) when i have friends here with other Android phones with the very same apps.
Secondly, whenever I play a video on the phone it plays fine for about a minute and then the audio switches off and it only comes back if I skip scenes. I don't if this is a fault with my phone or maybe a wrong format I'm using, can you guys recommend a converter?
Thanks for any help, it's much appreciated.
Click to expand...
Click to collapse
You can try to find the apk for the apps you want and install them outside of Market by copying the apk to your SD card then installing from there (be sure to check the allow non-market applications box under the applications settings) this should (I think) bypass any country restrictions. If you look around I'm sure you can find the apks you want. If not you could probably make a request for certain apps and someone can upload the apk for you.
Thanks, I'll let you know how it goes.
Where do I paste the App file in the SD card?
Anywhere . You can, for example create new folder - "Apps" on yours sd and paste applications there.
Wystukane z mojego Swifta przy użyciu Tapatalk
Ahh, sorry should've been more specific. After copying the file over, where do I go in the phone to install it?
Nevermind, got it.
You can use the web-market to install apps. No idea why it doesn't appear on the phone's market app, but it should appear on the web market.
market.android.com
For the second problem: what video format are you using? Try *.mp4 or *.avi and see if they work Also, what resolution is the video?
lolwut16 said:
Secondly, whenever I play a video on the phone it plays fine for about a minute and then the audio switches off and it only comes back if I skip scenes. I don't if this is a fault with my phone or maybe a wrong format I'm using, can you guys recommend a converter?
Thanks for any help, it's much appreciated.
Click to expand...
Click to collapse
You can try another video player such as MoboPlayer to see if you have converted your video ok.
https://market.android.com/details?id=com.clov4r.android.nil&hl=en
I also use HandBrake converter.
There is an app called android market enabler "lets you access paid apps from countries where paid apps are not yet available". But it requires you to root your phone which is not currently possible on our phone. This could be what your friends are using.
http://www.xda-developers.com/android/market-enabler-v3-0-8-for-root-users/
I just copied some random avi files I had on my desktop, which gave me the problem above. Haven't tried using converter yet but I'll give it a shot now.
regarding your second problem
http://forum.xda-developers.com/showthread.php?t=1104685
Try the dice player. It's plays my .MKV 720p files perfect.
Sent from my HTC Sensation 4G using XDA Premium App
Thanks guys, I tried the qqplayer and its playing perfectly. Though one more thing, how do you set custom (from the SD card) notifications for things like messages or emails? Atm I can only find it for ringtones. Oh and how do I switch off the annoying sound upon unlocking?
Sorry for the trouble, first time user and all. =/
lolwut16,
I am from UAE too and have the same problems with paid apps from Android Market.
I am just waiting a software solution to turn my Sensation S-off and install a "market enabler".
You are not alone........
lolwut16 said:
Thanks guys, I tried the qqplayer and its playing perfectly. Though one more thing, how do you set custom (from the SD card) notifications for things like messages or emails? Atm I can only find it for ringtones. Oh and how do I switch off the annoying sound upon unlocking?
Sorry for the trouble, first time user and all. =/
Click to expand...
Click to collapse
make a folder on the root of your storage card & name it notifications & put the sounds in there.
for the weather sound you can disable that in the weather app or somewhere like that

Super video floating video issues

Is anyone having issues with this app. I am getting constant error everytime I try to play a video. Not sure if the new YouTube update or the app update caused issues..
Just wondering if others are seeing this. I emailed the dev but have not heard back yet.
tonyz3 said:
Is anyone having issues with this app. I am getting constant error everytime I try to play a video. Not if the new. YouTube update or the app update caused issues..
Just wondering if others are seeing this. I emailed the dev but have not heard back yet.
Click to expand...
Click to collapse
I sometimes get that , certain youtube videos not playing, i always assumed it was some sort of license/drm bollocks, as they worked on the browser no problem, but the vie3os i try playing that doesnt recieve an error message still play for me, although im noticing a performance decline,.
Ive updated the app itself about twice now with the performance decline still there, but not sure if thats the cause in my case, as ive also recently started somewhat tweaking my tab i.e. rooting, droidwall, disabling apps.........thats pretty much it at the moment, dont suppose you've been doing any of these things recently, just to rule it out?
Im also noticing that the stock browser isnt loading pages as quickly as it used to(sometimes it does, sometimes it hangs for a bit), but that may be a seperate issue, which may just affect my particular setup, but worth asking again, to rule things out
Gd luck with that either way, and let us know if you find a solution to your particular problem, heres one guy who'd be interested in knowing if there is a fix for that
Thanks for the reply.
I am completely stock and dont have the pulled OTA either.
The super video has been working fine for the the month that i had it never once getting an error for any youtube vids. I havent use it for a few days and than today i noticed an error when trying to use it. I know it just updated the app and youtube app. not sure if that caused it. But ant be a coincidense. i even went back to play vids i played before on it from links and they dont work. but if you open the super video app i can play the couple short test vids i did with the note that are stored on the note.
no issues with the stock browser.
tonyz3 said:
Thanks for the reply.
I am completely stock and dont have the pulled OTA either.
The super video has been working fine for the the month that i had it never once getting an error for any youtube vids. I havent use it for a few days and than today i noticed an error when trying to use it. I know it just updated the app and youtube app. not sure if that caused it. But ant be a coincidense. i even went back to play vids i played before on it from links and they dont work. but if you open the super video app i can play the couple short test vids i did with the note that are stored on the note.
no issues with the stock browser.
Click to expand...
Click to collapse
Thanks for the feedback on the stock browser, i guess thats something i need to figure out on my particular setup, gonna wait for jellybean and see if a wipe and factory reset fixes things, before instaling apps and light tweaking, hopefully point me in the right direction to the culprit
super video not playing you tube vids anymore
tonyz3 said:
Is anyone having issues with this app. I am getting constant error everytime I try to play a video. Not if the new. YouTube update or the app update caused issues..
Just wondering if others are seeing this. I emailed the dev but have not heard back yet.
Click to expand...
Click to collapse
yes just noticed this issue today .. tried updating but that didnt help. This was one of my fave apps.. hope theres a fix for it soon..any ideas would be appreciated ..ty
I am impatient so I forked over $1 and change for stick it video. Works just as well.
tonyz3 said:
I am impatient so I forked over $1 and change for stick it video. Works just as well.
Click to expand...
Click to collapse
+1 to that. Stick it has been really good on my Note 10.1
the whole GALAXY to NOTE about...counting down from 10 to 1.

[Q] Just "Server Error" on Google Play

My mother is using spice coolpad mi-496 (http://www.gsmarena.com/spice_mi_496_spice_coolpad_2-5865.php) this phone is mentioned in this threat "http://forum.xda-developers.com/showthread.php?t=2532192".
It is a cheap Indian brand phone. I myself owes HTC wildfire buzz.
well first of all i am not a new to android. i knows many things like basic troubleshooting and all that.
well directly coming on the issue. I am unable to open the Google play app on this phone. I registered two brand new id's on this phone but still in vain i am unable to get any solution. I even completely wiped everything twice before making those id's but each and every time i get the same error "server error"..
well i try to sign in on the Google talk but in vain i am unable to log in there also. i cleared number of times the data of Google play services and play store and manually tried to installed a updated version of play store but then it gives error connection no available ".
well i don't think there is something left when i clear whole phone and tried to register with new id's. i tried many troubleshooting threats on xda those are getting problems but i nowhere getting any solution so i decided to start a new threat. well i even can't root the phone because still is 1 month old and it is warranty. so want to retain it. i tried to took the logcat from the phone. i have it but i don't know whether it contains any sensitive information so unable to share it here. well are there any solutions for this issue.
"i tried this"
http://forum.xda-developers.com/showthread.php?t=1847166
+some more.
sachoosaini said:
My mother is using spice coolpad mi-496 (http://www.gsmarena.com/spice_mi_496_spice_coolpad_2-5865.php) this phone is mentioned in this threat "http://forum.xda-developers.com/showthread.php?t=2532192".
It is a cheap Indian brand phone. I myself owes HTC wildfire buzz.
well first of all i am not a new to android. i knows many things like basic troubleshooting and all that.
well directly coming on the issue. I am unable to open the Google play app on this phone. I registered two brand new id's on this phone but still in vain i am unable to get any solution. I even completely wiped everything twice before making those id's but each and every time i get the same error "server error"..
well i try to sign in on the Google talk but in vain i am unable to log in there also. i cleared number of times the data of Google play services and play store and manually tried to installed a updated version of play store but then it gives error connection no available ".
well i don't think there is something left when i clear whole phone and tried to register with new id's. i tried many troubleshooting threats on xda those are getting problems but i nowhere getting any solution so i decided to start a new threat. well i even can't root the phone because still is 1 month old and it is warranty. so want to retain it. i tried to took the logcat from the phone. i have it but i don't know whether it contains any sensitive information so unable to share it here. well are there any solutions for this issue.
"i tried this"
http://forum.xda-developers.com/showthread.php?t=1847166
+some more.
Click to expand...
Click to collapse
Hi, if you installed the wrong google apps, that could be a problem. if you understand what i mean? You need to get the google apps for specific Roms if you have a custom rom. Search on xda forum for them. Example: http://forum.xda-developers.com/showthread.php?t=2397942 :good:
I can not give you the links to external websites, but search for "gapps".
:good::good:
That happened with my galaxy s4, i've flashed wrong gapps and could not login to my account.:crying:
now i'm good after searching the answer on web with the help af xda forum.:good::highfive:
well the phone is non rooted
[email protected]#u77 said:
Hi, if you installed the wrong google apps, that could be a problem. if you understand what i mean? You need to get the google apps for specific Roms if you have a custom rom. Search on xda forum for them. Example: http://forum.xda-developers.com/showthread.php?t=2397942 :good:
I can not give you the links to external websites, but search for "gapps".
:good::good:
That happened with my galaxy s4, i've flashed wrong gapps and could not login to my account.:crying:
now i'm good after searching the answer on web with the help af xda forum.:good::highfive:
Click to expand...
Click to collapse
well yeah i know what you are talking about but the phone is non rooted and it is in warranty
. so i didn't did anything with it !!!
well, then i do not know what have you to do with that. try to go in the shop where is the phone from and speak with stuff from there.
Sorry for misunderstanding you.
Try factory reset (copy all your data to PC before that). If it still makes troubles, bring it back to service.
Well yeah
tetakpatak said:
Try factory reset (copy all your data to PC before that). If it still makes troubles, bring it back to service.
Click to expand...
Click to collapse
well yeah i think i should need to take it to the service center. because the problem persists even after reset the phone. :good:
its all right
[email protected]#u77 said:
well, then i do not know what have you to do with that. try to go in the shop where is the phone from and speak with stuff from there.
Sorry for misunderstanding you.
Click to expand...
Click to collapse
well its allright. i can understand. i am taking it to the service center. :good:
http://forum.xda-developers.com/showthread.php?t=2273994
This method fixs any error that occurs on Google play, worked for me previously as I had this problem too. And the 404 can't connect. It still works
Sent from my Nexus 5 using Tapatalk
Well thanx for replying.
krishneelg3 said:
http://forum.xda-developers.com/showthread.php?t=2273994
This method fixs any error that occurs on Google play, worked for me previously as I had this problem too. And the 404 can't connect. It still works
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
well thanx i will surely do that but that option requires root and my phone is in warranty. so that is not safe !!
sachoosaini said:
well thanx i will surely do that but that option requires root and my phone is in warranty. so that is not safe !!
Click to expand...
Click to collapse
Well if nothing works out, that method is still available

[Completed] Verizon HTC One M8 Media Playback Issue

So a few days ago something very weird happened to my phone. I opened up YouTube to listen to some music while on the bus and got a weird error saying "There was a problem playing, tap to try again". So I tapped and the same error came up. I gave up and went to my Google play music app and found that no music will play. Later I went on Baconreader, Snapchat, and Facebook where I can't watch videos and can't take videos on Snapchat. I can take pictures on Snapchat but not videos. When I click on a story the story closed as if I quick tapped to skip the video. Also if anyone calls me I can't hear them talk, I'm not sure if they can hear me though. So far I tried updating my software which I have been avoiding for about a week, no solution. I tried clearing my entire cache, didn't fix it. I really really really don't want to restore my phone because I really hate doing that and having to deal with it. And so far Google hasnt been much help. Can anyone give any insight to what's happening here? Also, the phone is not rooted and no custom roms, stock.
XDA Visitor said:
So a few days ago something very weird happened to my phone. I opened up YouTube to listen to some music while on the bus and got a weird error saying "There was a problem playing, tap to try again". So I tapped and the same error came up. I gave up and went to my Google play music app and found that no music will play. Later I went on Baconreader, Snapchat, and Facebook where I can't watch videos and can't take videos on Snapchat. I can take pictures on Snapchat but not videos. When I click on a story the story closed as if I quick tapped to skip the video. Also if anyone calls me I can't hear them talk, I'm not sure if they can hear me though. So far I tried updating my software which I have been avoiding for about a week, no solution. I tried clearing my entire cache, didn't fix it. I really really really don't want to restore my phone because I really hate doing that and having to deal with it. And so far Google hasnt been much help. Can anyone give any insight to what's happening here? Also, the phone is not rooted and no custom roms, stock.
Click to expand...
Click to collapse
Hello there! Welcome to XDA!
First register an XDA account (so you can ask in the proper forum)
then, you may ask for help here: (see below)
Verizon HTC One M8 Q&A, Help & Troubleshooting
Your device experts are located there....(You will have a much better chance of getting help there)
Also, here is the Main Verizon HTC One M8 Area just in case:
http://forum.xda-developers.com/verizon-htc-one-m8/help
Always Remember to use the Search...
Thank you! Hope this help!

Desperate gig worker seeking help with terrible app

Hey everyone,
I know this is probably a long shot but I'm not sure where else to go for advice.
I have the KB2007, up to date. I do gig work and doordash is one of my major sources of income. The Dasher app does not work on this phone. When I try to login, it just redirects me back to the login page without any error message.
Last week, I uninstalled the latest version of the app and grabbed an old apk. This actually ended up working and I was even able to update the app to the latest version and continue as usual. But last Sunday it suddenly stopped working. And the trick of using an old apk no longer works.
I've contacted doordash technical support but they basically didn't help and closed the case. I will keep pestering them since it seems like a bug on development side but I was wondering if anyone here has any idea what's going on and any suggestions for me to fix it.
All the usual stuff like clear cache and data doesn't work.
Thank you.
tretinh said:
Hey everyone,
I know this is probably a long shot but I'm not sure where else to go for advice.
I have the KB2007, up to date. I do gig work and doordash is one of my major sources of income. The Dasher app does not work on this phone. When I try to login, it just redirects me back to the login page without any error message.
Last week, I uninstalled the latest version of the app and grabbed an old apk. This actually ended up working and I was even able to update the app to the latest version and continue as usual. But last Sunday it suddenly stopped working. And the trick of using an old apk no longer works.
I've contacted doordash technical support but they basically didn't help and closed the case. I will keep pestering them since it seems like a bug on development side but I was wondering if anyone here has any idea what's going on and any suggestions for me to fix it.
All the usual stuff like clear cache and data doesn't work.
Thank you.
Click to expand...
Click to collapse
Seems like an incompability of OOS and this app.
There are plenty of versions there. I hope, you'll find one that works.

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