[Q] Just "Server Error" on Google Play - General Questions and Answers

My mother is using spice coolpad mi-496 (http://www.gsmarena.com/spice_mi_496_spice_coolpad_2-5865.php) this phone is mentioned in this threat "http://forum.xda-developers.com/showthread.php?t=2532192".
It is a cheap Indian brand phone. I myself owes HTC wildfire buzz.
well first of all i am not a new to android. i knows many things like basic troubleshooting and all that.
well directly coming on the issue. I am unable to open the Google play app on this phone. I registered two brand new id's on this phone but still in vain i am unable to get any solution. I even completely wiped everything twice before making those id's but each and every time i get the same error "server error"..
well i try to sign in on the Google talk but in vain i am unable to log in there also. i cleared number of times the data of Google play services and play store and manually tried to installed a updated version of play store but then it gives error connection no available ".
well i don't think there is something left when i clear whole phone and tried to register with new id's. i tried many troubleshooting threats on xda those are getting problems but i nowhere getting any solution so i decided to start a new threat. well i even can't root the phone because still is 1 month old and it is warranty. so want to retain it. i tried to took the logcat from the phone. i have it but i don't know whether it contains any sensitive information so unable to share it here. well are there any solutions for this issue.
"i tried this"
http://forum.xda-developers.com/showthread.php?t=1847166
+some more.

sachoosaini said:
My mother is using spice coolpad mi-496 (http://www.gsmarena.com/spice_mi_496_spice_coolpad_2-5865.php) this phone is mentioned in this threat "http://forum.xda-developers.com/showthread.php?t=2532192".
It is a cheap Indian brand phone. I myself owes HTC wildfire buzz.
well first of all i am not a new to android. i knows many things like basic troubleshooting and all that.
well directly coming on the issue. I am unable to open the Google play app on this phone. I registered two brand new id's on this phone but still in vain i am unable to get any solution. I even completely wiped everything twice before making those id's but each and every time i get the same error "server error"..
well i try to sign in on the Google talk but in vain i am unable to log in there also. i cleared number of times the data of Google play services and play store and manually tried to installed a updated version of play store but then it gives error connection no available ".
well i don't think there is something left when i clear whole phone and tried to register with new id's. i tried many troubleshooting threats on xda those are getting problems but i nowhere getting any solution so i decided to start a new threat. well i even can't root the phone because still is 1 month old and it is warranty. so want to retain it. i tried to took the logcat from the phone. i have it but i don't know whether it contains any sensitive information so unable to share it here. well are there any solutions for this issue.
"i tried this"
http://forum.xda-developers.com/showthread.php?t=1847166
+some more.
Click to expand...
Click to collapse
Hi, if you installed the wrong google apps, that could be a problem. if you understand what i mean? You need to get the google apps for specific Roms if you have a custom rom. Search on xda forum for them. Example: http://forum.xda-developers.com/showthread.php?t=2397942 :good:
I can not give you the links to external websites, but search for "gapps".
:good::good:
That happened with my galaxy s4, i've flashed wrong gapps and could not login to my account.:crying:
now i'm good after searching the answer on web with the help af xda forum.:good::highfive:

well the phone is non rooted
[email protected]#u77 said:
Hi, if you installed the wrong google apps, that could be a problem. if you understand what i mean? You need to get the google apps for specific Roms if you have a custom rom. Search on xda forum for them. Example: http://forum.xda-developers.com/showthread.php?t=2397942 :good:
I can not give you the links to external websites, but search for "gapps".
:good::good:
That happened with my galaxy s4, i've flashed wrong gapps and could not login to my account.:crying:
now i'm good after searching the answer on web with the help af xda forum.:good::highfive:
Click to expand...
Click to collapse
well yeah i know what you are talking about but the phone is non rooted and it is in warranty
. so i didn't did anything with it !!!

well, then i do not know what have you to do with that. try to go in the shop where is the phone from and speak with stuff from there.
Sorry for misunderstanding you.

Try factory reset (copy all your data to PC before that). If it still makes troubles, bring it back to service.

Well yeah
tetakpatak said:
Try factory reset (copy all your data to PC before that). If it still makes troubles, bring it back to service.
Click to expand...
Click to collapse
well yeah i think i should need to take it to the service center. because the problem persists even after reset the phone. :good:

its all right
[email protected]#u77 said:
well, then i do not know what have you to do with that. try to go in the shop where is the phone from and speak with stuff from there.
Sorry for misunderstanding you.
Click to expand...
Click to collapse
well its allright. i can understand. i am taking it to the service center. :good:

http://forum.xda-developers.com/showthread.php?t=2273994
This method fixs any error that occurs on Google play, worked for me previously as I had this problem too. And the 404 can't connect. It still works
Sent from my Nexus 5 using Tapatalk

Well thanx for replying.
krishneelg3 said:
http://forum.xda-developers.com/showthread.php?t=2273994
This method fixs any error that occurs on Google play, worked for me previously as I had this problem too. And the 404 can't connect. It still works
Sent from my Nexus 5 using Tapatalk
Click to expand...
Click to collapse
well thanx i will surely do that but that option requires root and my phone is in warranty. so that is not safe !!

sachoosaini said:
well thanx i will surely do that but that option requires root and my phone is in warranty. so that is not safe !!
Click to expand...
Click to collapse
Well if nothing works out, that method is still available

Related

[Q] Question on d2g, unable to add/create google account

I am from Malaysia. Just received my d2g i purchase from ebay. I managed to unlock and use local GSM network, NOT VERIZON!
i am unable to add google account. If i sign in an existing google account i have, it shows "user name and password doesn't match", i can log in fine from any pc. And im also unable to create new google account from the phone.
I had searching for weeks on a solution on this, but unable to solve it.
try to wipe data/cach it might help.
the-light said:
try to wipe data/cach it might help.
Click to expand...
Click to collapse
I did a few master reset. it wipe all data on the phone but still same issue.
attached is the image i just took after trying again. but this time it say "cant establish a reliable data connection to the server"
i wander if its control by verizon. means we must use it service in order to used the full function of the phone?
by the way, i am running on Android 2.2 Version.2.4.330.A956.Verizon.en.US
Have you tried changing the Google account password from your PC (making sure it doesn't have any non-ASCII characters like diacritical stuff &c.) and trying again with that new one?
Verizon has nothing to do with Google services.
Gasai Yuno said:
Have you tried changing the Google account password from your PC (making sure it doesn't have any non-ASCII characters like diacritical stuff &c.) and trying again with that new one?
Verizon has nothing to do with Google services.
Click to expand...
Click to collapse
Hi mate. Im using same account and password that im using on motorola defy. DEFY is singapore model which seems to be working fine. That's why i am thinking, maybe verizon did special program on all d2g to stop people like me simply getting the phone but doesn't used the services.
This means they chose to do a “special program” for just one single D2G — yours.
I use my D2G on GSM and I have never had any issues adding my Google account.
Gasai Yuno said:
This means they chose to do a “special program” for just one single D2G — yours.
I use my D2G on GSM and I have never had any issues adding my Google account.
Click to expand...
Click to collapse
LOL
That's positive. Meaning my setting might be wrong some where. There should be solution. Just hope some one experience same situation as me but found solution and share with me here.
when i had issues with google account ive deleted a few msg (first ones) and it became available again. not sure this is the solution for ur thing though..
btw if u can log via phone browser, u might want to sbf for 1 of the os component is bad
the-light said:
when i had issues with google account ive deleted a few msg (first ones) and it became available again. not sure this is the solution for ur thing though..
btw if u can log via phone browser, u might want to sbf for 1 of the os component is bad
Click to expand...
Click to collapse
what is sbf? i been seeing this alot but not sure how to do it. can you give me any link that show me step by step on this.
i am still waiting for the upgrade to 2.3... hope it solves all issue
http://droid.koumakan.jp/wiki/SBF
Gasai Yuno said:
http://droid.koumakan.jp/wiki/SBF
Click to expand...
Click to collapse
thanks mate. checking now.

Insufficient Storage Available - Skype

I had Skype on my phone but it stopped working after it updated. I could recieve calls no problem and had video/voice chat. But everytime I tried to send a call it would fail after 3 rings.
So I decided I would uninstall and reinstall. Unfortunatley I am getting this error - "Insufficient Storage Available" when I try to install the app.
My internal SD card has 4.21GB of available space. My internal phone sotrage memory has 792MB free.
Why am I getting this error?
Where can one get that magic all knowing crystal orb that everyone seems to expect?
What device?
What rom?
Rooted or not?
Any mods we should know about?
Dark3n said:
Where can one get that magic all knowing crystal orb that everyone seems to expect?
What device?
What rom?
Rooted or not?
Any mods we should know about?
Click to expand...
Click to collapse
sorry I edited my post but I thought it was being approved.
LG Optimus 3D.
don't know what rooted it.
don't have any mods, phone is 2 months old - my first android phone.
umirin said:
sorry I edited my post but I thought it was being approved.
LG Optimus 3D.
don't know what rooted it.
don't have any mods, phone is 2 months old - my first android phone.
Click to expand...
Click to collapse
Posts on XDA don't have to be approved .
(Not for now at least *looks at SOPA*)
XDA puts trust in their users not to abuse this privilege.
Read up on what rooting is here.
Okay, now back to topic.
There are more partitions(areas) on your phone than what you can see with normal apps or in the settings.
It is possible that one of these is full and causing that message.
I'm not too familiar with your device but "/cache" could be on an extra partition and be full with half done market downloads.
But that would probably stop skype from downloading , not from installing.
Your internal storage which is "/data" might have space left, but it is possible that "/data/data" is on an extra partition that is full, and "/data/data" is where applications are usually stored.
You could go to Settings->Manage->Applications and tap on some apps and select "Clean Cache" (the internet browser is a good place to start).
I cleared browser cache, market cache, and market data but that did nothing.
anymore suggestions?
well I read around on google and apparently this a very common problem.
the only method I have read though to fix it is rooting. I don't know anything about rooting as I stated in my OP. I know that rooting voids my warranty with rogers though and I don't want to screw anything up. I cannot afford another phone.
if anyone has another idea how to fix this problem that would be great.
does this look like a legit answer?
Code:
http://androidforums.com/android-applications/386498-solved-without-permanent-root-skype-wont-install-due-insufficient-storage.html
ill check back tomorrow
Still looking for help
not sure if it's safe to try this method above could use some help
still need help ive cleared all cache for every program.
really don't want to try this root since I have no idea what I am doing.
Please keep the discussion public.
no one else has responded to my topic so I am guessing no one else knows.
any other ideas? I don't want to root my phone since if anything goes wrong I have no warranty and cannot afford another one.
Click to expand...
Click to collapse
I did not respond anymore, because i don't know any solution that does not involve a rooted device, if what i suggested did not help.
Factory reset your device and try again, but thats a ****ty solution...
Dark3n said:
Please keep the discussion public.
I did not respond anymore, because i don't know any solution that does not involve a rooted device, if what i suggested did not help.
Factory reset your device and try again, but thats a ****ty solution...
Click to expand...
Click to collapse
Does factory reset wipe the apps that came with my phone?
tons of apps came with my phone like facebook, twitter, rogers navigation, google navigation, angry birds, voice search, etc.
No factory reset will wipe everything you installed and changed.
To get rid of preinstalled apps, you will have to root -
This is going to sound ridiculous but I had the same problem installing several apps the last time I put on a new rom. It was resolved by rebooting the phone.
Should have been step 1 but it was not listed.
if you mean turn off/on I tried that.
has anyone tried this temporary root thing I posted above. does it look legit?
I also had this problem with my old "desire". resolved with the installation of a2sd +.
Which needs root....
So you either have to get comfortable with rooting your device or nag the manufactor / provider about it .
Dark3n said:
Which needs root....
So you either have to get comfortable with rooting your device or nag the manufactor / provider about it .
Click to expand...
Click to collapse
the guide says it's a temporary root though? is it legit or no?
also what's a2sd?

Android Rom and Banking Fraud?

Hello to all,
first of all forgive me if i am in the wrong forum. Second I am not an authority with ROMs and developing. I can flash a new ROM and follow guidance easily but that's it. Up to that.
I will tell you my scary experience with a specific rom which i installed a couple of days ago on my S3. First off all this post is not suppose to be rude to anyone or anything. I am telling you my story and I would appreciate your input as you are the experts.
3 days ago I installed the MIUI (http://miuiandroid.com/community) ROM on my S3.
As soon as I turned the phone on to run it for the first time I went to the typical set ups but then I noticed something.
On he top right corner of the status bar the a green phone icon appeared meaning that the phone was automatically set on "Call-diverting" .I dint pay any attention for about 30 mins as I was setting up the phone.
When I decided to see what the icon does to my sock and horror I realised that my phone was pre setted to call diverting automatically to a specific mobile number in the UK.
I quickly disabled the call diverting and dint think anything more. All of that happened around 12:30 in the afternoon (pay real attention to the times here).
about 10 minutes later I was at the office. around 2 hours after that I got a text message from my Bank to call them about a suspicious money transfer.
I called the bank and the told me that a few minutes earlier someone attempted to transfer 2000 pounds from my account. Of course my on-line banking was frozen and I was lucky not to loose the money.
Now, during these two hours my phone never rang just the text message from my bank. The bank security employee told me that it looked suspicious to them because whoever was trying to transfer the money asked for the 4 digit number via the automated bank security system to be diverted to another mobile number. The bank advised me to call my mobile carrier as I did.
The mobile carrier , when i talked to him, confirmed that someone called them and accessed my account by giving them all the right info, and requested that every time my phone was out of coverage all calls to be directed to another mobile!
have you guess what was the other mobile?? It was exactly the same mobile number as the pre-set on the ROM which I had installed 3 hours earlier!
And my bank confirmed that the same mobile was used in order to get the 4 digit pin.
I was shocked to say the least!!
When after a few minutes I managed to talk to my girlfriend , she told me that she was calling me earlier for about an hour. These phone calls never made it to my phone. As the phone was pre-setted to call diverting it was ringing to the diverted phone and not mine.
It is obvious that as I do mobile on-line banking and I access my accounts from my mobile (as many do), somehow they managed to get all the information about me and I am suspecting dodgy applications on my phone. I hope I am wrong but this experience has really shocked me.
I love android phones I love what you developers do but I am after you opinion in this one.
I am not here to offend any developers but to have a genuine answer and a sensible discussion about this issue. I am not a kid I am professional and this experience has really made me think twice about smart phones.
nice.! install only trusted ROMs with a lot of feed back
Sent from my GT-I9100 using Tapatalk 2
jowett69 said:
nice.! install only trusted ROMs with a lot of feed back
Click to expand...
Click to collapse
the miui-rom made by miuiandroid.com is a "trusted rom with a lot of feedback" and has a long history and a community with over 50.000 members.
mtdgr said:
I am suspecting dodgy applications on my phone.
Click to expand...
Click to collapse
i think you're right, it wasn't the rom but some malware-/spyware-app.
assuming your phone was rooted, it would be easy for an app to do all kind of bad stuff once it got root-privileges, eg hiding on your sdcard and spying your data and after that establishing the call-divert to catch the 4digit-pin and the rest would be history.
only thing you could do is think what questionable apps with root privileges you installed in the last days before this happened, try to get a copy of it and have a closer look on it, maybe installing it without a simcard inserted or with a simcard without charge on it, to see what happens...
a big piece of luck would be some kind of log from about 1230h to see what established the call-divert, but if i would do such app i would ensure to delete all logs with traces afterwards, but who knows?
though, all of that are just the ideas that came to my mind as i read your post...
good luck for the investigation, would be interesting to know if you could get any information about what happened, so keep us updated, ok?
greetz,
sUsH
It would be difficult for me to know which custom ROM is safe and which one is not! I am not an expert you see. And the same goes with apps. I don't think anyone can state with certainty that any are safe.
It is just shocking to know how easy it is for your details to "escape" !
I will keep you informed about how this goes.
jowett69 If you can tell me how to get that log you are talking about, that would be great.
In the meantime can anyone advise on a descent mobile data protection application? something which will prevent any sensitive data from leaking from my phone? Payware or freeware I don't mind.
some ideas
mtdgr said:
It would be difficult for me to know which custom ROM is safe and which one is not! I am not an expert you see. And the same goes with apps. I don't think anyone can state with certainty that any are safe.
It is just shocking to know how easy it is for your details to "escape" !
I will keep you informed about how this goes.
jowett69 If you can tell me how to get that log you are talking about, that would be great.
In the meantime can anyone advise on a descent mobile data protection application? something which will prevent any sensitive data from leaking from my phone? Payware or freeware I don't mind.
Click to expand...
Click to collapse
A start might be to check the Superuser app and click on Log and see what apps received su permissions.
Also, from a cmd prompt you can enumerate all the running processes by running:
Code:
adb shell "busybox ps -A > /mnt/sdcard/process.log"
adb pull /mnt/sdcard/process.log
View process.log for anything suspicious, or post it up and I'll have a look.
fluxist
fluxist said:
A start might be to check the Superuser app and click on Log and see what apps received su permissions.
Also, from a cmd prompt you can enumerate all the running processes by running:
Code:
adb shell "busybox ps -A > /mnt/sdcard/process.log"
adb pull /mnt/sdcard/process.log
View process.log for anything suspicious, or post it up and I'll have a look.
fluxist
Click to expand...
Click to collapse
I don't think I could do that my friend. As soon as I suspected that something with that ROM was wrong I performed a full wipe and installed omega 9.1 rom.
My question is this. By performing a full wipe should really erase any malware from the previous installation right? Can anyone advise on a descent antivirus/firewall application which will help me (and others like me) monitor and "block" unusual application behavior?
oh and one more question for my information...sensitive personal data can only be leaked when the device is rooted ? if it is not rooted am I safe?
mtdgr said:
I don't think I could do that my friend. As soon as I suspected that something with that ROM was wrong I performed a full wipe and installed omega 9.1 rom.
My question is this. By performing a full wipe should really erase any malware from the previous installation right? Can anyone advise on a descent antivirus/firewall application which will help me (and others like me) monitor and "block" unusual application behavior?
Click to expand...
Click to collapse
did you wipe your internal and external sdcards too? how did you wipe? cause it depends where the malware was hiding, if it is erased now or not.
a simple, yet powerful firewall is droidwall. you can find it in the market. put it in whitelist-mode and allow only the stuff you know. but droidwall controlls "only" internet-connections (wifi and 3g or such). for full controll over every permission of every app and connection of your phone you sohuld use pdroid, but i don't know if that's really necessary, though i understand your fear. but if someone really wants to harm you and has some knowledge, there are always ways, i think...
mtdgr said:
oh and one more question for my information...sensitive personal data can only be leaked when the device is rooted ? if it is not rooted am I safe?
Click to expand...
Click to collapse
not really, think of those apps you can use to root your device. think a bit further and one could make an app that roots your device and afterwards does the stuff it wants. but seriously, though it is possible, who would do that to you? that's what you should think about...
greetz,
sUsH
ps: cause you did a wipe, there's no possibilty of going through some logs, sry. (though this too depends on the way you wiped and what exactly you wiped...)
I did a full wipe to install the new rom...wipe cache data ...devlink and one more but cant remember it
Sent from my GT-I9300 using xda app-developers app
mtdgr said:
I did a full wipe to install the new rom...wipe cache data ...devlink and one more but cant remember it
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
sry, then your try to get rid of the problem also got rid of possible evidence. just try to forget it and be more careful in future with suspicious apps from questionable sources and similar.
greetz,
sUsH

[Q] Random Device showed up in Google play

Hello Everyone!
So today I went online to the google play store to download an app, and noticed there was a random device (Samsung GT-I9300) showing up in the drop down menu. I went to device manager and it says it was registered 4 days ago with T-Mobile. There are a number of issues with this:
1) I'm on Telus
2) I don't own a Samsung GT-I9300.. I only own an htc one and nexus 7.
Both my htc one and nexus 7 show up in the list just fine, but there is still this random phone connected to my account. Should I be concerned? And if so, what should I do? Is there a way to remove it, not just hide it?
Thanks in advance for your help.
Did you edit your build.prop to try and change which device the Play Store thinks you have?
GermainZ said:
Did you edit your build.prop to try and change which device the Play Store thinks you have?
Click to expand...
Click to collapse
No, I've never done that!
dpasut said:
No, I've never done that!
Click to expand...
Click to collapse
Then unless you've given access to someone knowingly, it would be a good idea to change your password.
I suppose you can contact Google after doing that and ask for more information.
GermainZ said:
Then unless you've given access to someone knowingly, it would be a good idea to change your password.
I suppose you can contact Google after doing that and ask for more information.
Click to expand...
Click to collapse
Yeah I already changed it.. Thanks!
This recently happened to me and freaked me out too. Until I did a bit of research and backtracked my timeline a bit. Turns out it was Bluestacks on windows. So if you recently installed and logged into your google account on the bluestacks player, this is the device that will be added.
I hope that helps any other future googlers
Jaybot7 said:
This recently happened to me and freaked me out too. Until I did a bit of research and backtracked my timeline a bit. Turns out it was Bluestacks on windows. So if you recently installed and logged into your google account on the bluestacks player, this is the device that will be added.
I hope that helps any other future googlers
Click to expand...
Click to collapse
Brilliant!! That was exactly my issue, and I was freaking out for a second. HAHA! Thank you!

Recovering photos off a VZW Galaxy S6 G920VVRU4BOG9...is it possible yet?

My 7 week old Verizon Samsung Galaxy S6 G920VVRU4BOG9, android version 5.1.1. died yesterday for reasons unknown. It is now back on but has been wiped clean. I had to do what I believe is called a hard reset. I don’t care about anything else on this phone but I’m desperate to get back the pictures and videos. By any chance is it possible yet to recover deleted photos off of a Verizon Samsung Galaxy S6 (G920VVRU4BOG9)? I've been reading about it since yesterday and everything tells me I must root my phone; however, it looks like from what I am reading, even if I wanted to, I canNOT root my particular Verizon S6 model. None of the android data recovery tools appear to work without 1st rooting my phone.
I stupidly do not have a backup of my phone as I believed the VZW cloud was backing up all my data. It did not save my pictures/videos, only my contacts. Samsung tech support was worthless. I’ve disconnected the WIFI and have done almost nothing on the cell today except exchange a few necessary text messages and phone calls. I don’t want to chance overwriting anything if it can somehow be retrieved/salvaged.
I’ve tried Wondershare Dr Fone for Android, Asoftech Data Recovery, Kvisoft Data Recovery, Ease US data recovery. None have worked. Again, from what I’ve been reading, a rooted phone appears to be required in order to locate that lost data using recovery software. The problem seems to be VZW.
Anyhow, I appreciate anyone’s 2cents. If you happen to know of any Geek Squad-like, paid for services, I’m willing to pay someone to get these picture and videos back. Thank you so much for your time!
Did you have Google or Samsung or any other backup turned on?
Yes, I would check Google for a backup of your pictures. I'm assuming no Dropbox account.
rbeavers said:
Did you have Google or Samsung or any other backup turned on?
Click to expand...
Click to collapse
I have a Samsung account so I can use the "find my phone" option in case of a lost or stolen phone. I asked them if they offer any cloud backup and the rep told me NO.
I do have a Google account and Google Drive as well. I couldn't find any of my pictures there though. I really appreciate your response though. Thank you!
Theodric58 said:
Yes, I would check Google for a backup of your pictures. I'm assuming no Dropbox account.
Click to expand...
Click to collapse
I did check my Google account and unfortunately, none of my phone's pictures were in Google Drive. I do not have a dropbox account. Thank you very much for taking the time to respond though!
tdenicola1 said:
I did check my Google account and unfortunately, none of my phone's pictures were in Google Drive. I do not have a dropbox account. Thank you very much for taking the time to respond though!
Click to expand...
Click to collapse
Try changing your search parameters in Google Play....seems I recall a co-worker having a similar issue that he was able to partially resolve using apps that were specifically for Picture recovery. If that doesn't work, you are to the "find someone who can pull stuff off flash memory" stage.
Theodric58 said:
Try changing your search parameters in Google Play....seems I recall a co-worker having a similar issue that he was able to partially resolve using apps that were specifically for If that doesn't work, you are to the "find someone who can pull stuff off flash memory" stage.
Click to expand...
Click to collapse
Thank you. I did try adding those apps- which is great to know they have those! Unfortunately, none of them worked for me. I'm still holding out hope but at the same time realizing the likelihood of getting those pictures back is very slim. Thanks again.
tdenicola1 said:
I did check my Google account and unfortunately, none of my phone's pictures were in Google Drive. I do not have a dropbox account. Thank you very much for taking the time to respond though!
Click to expand...
Click to collapse
Did you try here?
https://photos.google.com/
If it was turned on your phone.
rbeavers said:
Did you try here?
https://photos.google.com/
If it was turned on your phone.
Click to expand...
Click to collapse
I did check there as well. I had a few pictures from 2014, but nothing recent. Thank you for the suggestion though!
I would install es file explorer on it and just go thru all the folders you can find. Even though you aren't rooted you can still copy files should you happen to find them or cache versions of them. You can copy you just can't modify or write to the system folders and such. I used this just yesterday to copy the launcher apk of my Moto Maxx 2 so I could copy out the stock wallpapers. Haha. Good luck.
Sent from my SM-G920V using Tapatalk
A hard reset formats the user data partition. Those files are gone.

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